Wake County Government

Wake County Government provides services including tax collection, library services, local parks administration, planning and permitting, health and human services, law enforcement and more. Wake County is governed by a seven-member Board of Commissioners.

Consistently rated as one of the best places to live and work in America, Wake County, North Carolina is home to NC State University, Shaw University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. Wake County is also the center of state government, with our Capitol Building, legislature and many government offices located in Raleigh.

Wake County is the most populous County in North Carolina. The County consists of 12 municipalities and includes Raleigh, the county seat and state capital. A unique mix of urban and rural small towns distinguishes Wake County from other counties and provides something for every lifestyle.

Employee Benefits

Employees enjoy competitive salaries, comprehensive benefits, generous paid leave, investment in professional development, and a balance of work and family life. We offer a diverse selection of benefits to choose from, allowing employees to customize their benefits package to meet their family’s unique needs.

Our comprehensive benefits and wellness programs are the rewards that go beyond the paycheck, including a 5% employer contribution to NC 401(k); on-site Employee Health Centers; employee assistance programs; and medical, dental, vision and life insurance options. The County also offers a generous paid leave program that includes sick, annual, community service, parental, military and bereavement leave. These benefits, along with our award-winning wellness programs, set us apart as an employer of choice and affirm our commitment to supporting employees and their families, both inside and outside of work.

62 job(s) at Wake County Government

WAKE COUNTY, NC Raleigh, North Carolina, United States
Jul 02, 2024
What You'll Be Doing Do you have a passion for providing lifesaving services? Join us and become an integral part of our Public Safety Communications System team as a Public Safety Communication Systems Engineer . Responsible for serving as an engineering project leader and performing professional level engineering work on the Wake County Public Safety Communications Systems . This includes analyzing, coordinating, designing and maintaining telecommunications systems, equipment and associated circuits for the transmission, reception and display of voice, data and other information on wireless communication systems. Develop and provide methods for support and maintenance for the Wake County Public Safety Communications System and associated subsystems. Provide updates on the long-term (7 year) capital plan for any components associated with the Wake County Public Safety Communications Systems . Establish and maintain working association with peers in other Wake County and NC public agencies, e.g. Wake Schools, ITS, Wake Municipalities , NCLGISA , as well as appropriate professional organizations. Serve as a communications link to the IT Management Team , other IT Department work groups, other Wake County work groups and others outside of Wake County government. About Our Team The Wake County Public Safety Communications System is an integral part of Public Safety agencies’ ability to provide lifesaving services to the residents of Wake County. The Public Safety Communication Systems team directly supports over 7,000 subscriber radios spread across multiple Wake jurisdictions. There are 13 radio tower sites and 5 communications dispatch locations. The Wake County Public Safety Communication Systems team provides critical communication support for 911 dispatchers, fire/rescue, law enforcement, emergency medical responders, public works and general government personnel. The Basics (Required Education and Experience) Bachelor's degree in Computer Science, Information Systems, Computer Engineering or related field Four years of experience in public safety systems design and administration Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Must be proficient in troubleshooting, repair, installation and customer training on Motorola Land Mobile Radio Products. This equipment includes Conventional, Trunking, Simulcast, Analog and Digital technologies Must have a detailed understanding of Motorola systems permitting the individual to assist in the design, troubleshooting and maintenance of Motorola's various product lines Must be able to verbalize and communicate concepts and recommendations to the customer and within other Motorola organizations Must be able to coordinate projects in the field and successfully implement and complete these projects Must have detailed understanding of networking including the OSI Model and understand how OSI Layer 2 and 3 networks apply to backhaul connectivity Must have a thorough understanding of RSS/CPS software and how to program subscribers Must have a thorough understanding of Network Management applications and how to configure devices in a P25 Zone Core Must be able to Install, optimize and maintain new radio voice and data systems Must be Motorola M3 Core Certified, or capable of certification within 1 year of employment How Will We Know You're 'The One'? Excellent and professional interpersonal, verbal and written communications skills, the ability to present complex topics to nontechnical audiences and solid analytical and technical skills Knowledge and experience in radio communication systems, radio propagation, RF, wireless or broadband/LTE Excellent customer service skills with the ability to cooperatively resolve end user issues quickly and accurately, while building relationships with internal personnel and external contacts Critical thinking with excellent troubleshooting and problem-solving skills to include the ability to reverse engineer configurations Knowledge and understanding how data flows within applications, how configuration or changes within the system can affect processes and how to reconcile data and obtain information needed by business owners to make decisions Knowledge of transmission, broadcasting, switching, control and operation of telecommunications systems Knowledge of designing test strategies, test plans and accomplishing test execution to include user acceptance test driven development, execution and test monitoring Self-motivated with the ability to work independently as well as in a dynamic team environment and stay focus in a fast-paced environment About This Position Location: Waverly F. Akins Wake County Office Building Raleigh, NC 27602 Employment Type: Regular Work Schedule: Mon - Fri 8:30am - 5:15pm Hiring Range: 102,500 - 106,406 Market Range: 76,003.00 - 136,808.00 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 7/12/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
WAKE COUNTY, NC Raleigh, North Carolina, United States
Jul 02, 2024
This position is eligible for a tiered sign-on bonus up to $5,000. What You'll Be Doing Detention Officer - Cadet Salary and Incentives: Detention Officer Certification Course (DOCC) Academy is scheduled to begin in Winter 2025. Hire date will be prior to the beginning of the Academy. Hourly rate for employees until completion of the DOCC Academy is $25.96 per hour ($54,000 annually) and will increase to $27.26 per hour (approximately $56,700 annually) when training and certification is obtained. Incentives for education (3-6%), military (2-3%), prior experience (varies) and fluency in a foreign language (4%) will be calculated after DOCC training is completed. Primary Duties: Perform custodial duties associated with the transportation, security and supervision of prisoners in the Wake County Detention Center (WCDC) and the Wake County Public Safety Center (PSC) Perform a variety of duties ranging from direct supervision, control desk, inmate escorts, K-9, and transportation of inmates Perform work in accordance with the Wake County Sheriff’s Office policies and procedures, North Carolina Department of Health and Human Services and the Training and Standards Council of the Department of Justice of North Carolina Perform work under the direct supervision of the employee’s squad or area supervisor The applicant must be willing to work 12-hour shifts which include nights, holidays and weekends NOTES: Detention applicants must demonstrate a minimum level of physical ability and fitness by completing the Wake County Sheriff’s Office's Physical Agility Test (SOPAT). The test consists of running 40 meters, climbing up and down stairs, completing 10 pushups, and simulating rolling/moving an adult-sized object. The purpose of this physical test is to simulate and measure an officer’s physical ability to respond to a critical incident and apprehend or potentially control a prisoner/suspect. Following submission of this application, you will receive an email to schedule a reading and physical fitness assessment If you have any questions please contact the Wake County Sheriff’s Office Recruiting Division at (919) 856-6983 About Our Team With a wide array of services, Wake County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow, and play. Wake County Government employs approximately 4400 employees and approximately 1000 of those are employed by the Sheriff’s Office which provides Law Enforcement services throughout the community. With over 850 square miles of area and 1 million residents, the Wake County Sheriff’s Office is the primary law enforcement agency for those in the unincorporated areas of the County. For more information about Wake County Government, visit www.wake.gov and the Wake County Sheriff’s Office at www.wake.gov/sheriff. The Basics (Required Education and Experience) High school diploma or GED No specific experience required Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. How Will We Know You're 'The One'? Knowledge of federal, state and local laws governing the operation of the Wake County Detention Center and the Wake County Public Safety Center Knowledge of forms, records and reports used in the detention facility Ability to stand or sit for long periods of time Ability to maintain discipline and order among arrestees Ability to work in a confined area Ability to deal firmly and courteously with arrestees and visitors Ability to use sound judgment in both routine and emergency situations Ability to develop and maintain effective working relationships with other employees About This Position Location: Wake County Detention Center Raleigh, NC 27602 Employment Type: Regular Work Schedule: Days, nights, weekends, and holidays Hiring Range: 25.96 per hour Market Range: 24.78 - 37.18 Please include ALL prior work experience on your application and resume. Posting Closing Date: This position is open until filled and may close at any time. What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
WAKE COUNTY, NC Raleigh, North Carolina, United States
Jul 02, 2024
What You'll Be Doing The Facilities Design and Construction department is looking for a Deputy Director to oversee the business operations sector of the department, which includes development of annual updates to the seven year capital improvement program, department staffing, workload management, and leading the department in operational process improvements. This position will also act as executive project manager for large specialty projects and significant project studies, and act as departmental lead in the absence of the Director. Essential Functions: Oversee operational aspects of the department, including coordinating with the Business Officer for department budget preparation, contract development, staffing, and workload management Assist the Director to develop updates to the annual capital improvement program, and then prepare the annual department work project plan for projects and real estate assignments Lead special studies and other master planning exercises to inform and support capital project budget development Act as executive project manager on large specialty projects and act on behalf of the Director relative to business management functions as needed Serve as department lead in the absence of the Director Do a great job so the public can enjoy the use of our awesome amenities About Our Team Facilities Design and Construction manages the planning, design and construction of all Capital Improvement Projects undertaken by Wake County Government. We not only manage all Capital Improvement Projects, but we also act as a bridge between the County Manager's Office, the public, design consultants, and construction contractors. We also coordinate with other local governments, internal county departments and private non-profit groups. As a team member, you will have the opportunity to collaborate with our team in the Facilities Design and Construction department, which includes architects, landscape architects, mechanical and civil engineers, general contractors, and real estate specialists. We have a culture made up of motivated individuals who work hard, manage multiple projects and support each other. We develop and create special places for our community. We work to improve Wake County by making the ordinary, extraordinary. Our projects span the spectrum from building renovations and site improvements to large, complicated building and campus site development projects. While many of our projects do win awards for planning and design, our team’s main focus is on constructing high quality projects for the community. The Basics (Required Education and Experience) Bachelor’s degree in Engineering, Architecture, Construction Management or related field Seven years of experience including at least three years of supervisory experience Equivalent education and experience Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Seven years of experience in managing all phases of design and construction of capital projects Licensed professional in Architecture, Engineering or General Contracting How Will We Know You're 'The One'? Ability to work effectively in a large, complex local government environment with multiple and changing priorities Excellent problem solving, organizational, prioritization, and decision making skills Extensive knowledge and understanding of the value of construction in order to forecast, develop, analyze, and manage capital budgets Ability to plan, organize and coordinate assigned activities in a manner conducive to full performance and high morale of staff Ability to provide guidance and professional support to staff, offer productive feedback and serve as mentor Ability to communicate at all levels with County Commissioners, professional staff, design consultants, the community, and construction contractors Knowledge of jobsite and safety requirements specific to the construction industry and OSHA standards Enjoy Challenges! About This Position Location: Waverly F. Akins Wake County Office Building Raleigh, NC 27602 Employment Type: Regular Work Schedule: Mon - Fri 8:30am - 5:15pm Hiring Range: 150,000 - 160,000 Market Range: 111,769.00 - 201,192.00 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 7/8/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
WAKE COUNTY, NC Raleigh, North Carolina, United States
Jul 02, 2024
Remote-eligible
What You'll Be Doing Join #TeamWake as an IT Systems Engineer ! We’re seeking an IT professional that is passionate about advancing and protecting the public health of the Wake County community. You will learn what our Public Health staff needs and apply your creativity and expertise toward a solution. Our Information Technology (IT) team manages the tech systems used by Wake County’s Public Health division of Health and Human Services. Wake County’s Public Health has the most comprehensive public health care in all of North Carolina. It ensures care for children, women, people with life threatening diseases such as tuberculosis and HIV, and more for the Wake County community. The IT Team is here to keep everything running smoothly, offer help when needed, and make sure the systems meet all necessary requirements. Plus, we're always working on new projects to make things even better for Public Health. See all of the lifesaving services Wake County Public Health has that the IT Team supports: https://www.wake.gov/departments-government/health-human-services/public-health-and-medical-services As an IT Engineer, you'll work closely with different Public Health teams to plan, analyze, and maintain various systems and portals. These include systems for: • Environmental Health (Inspections and Groundwater Management Systems) • Occupational Health • Dental Clinic • Health Clinics (Electronic Medical Records System) You'll handle multiple systems at once, supporting interfaces, managing security access, and pulling relevant data from the systems’ databases. Your role also involves making sure systems are used to their fullest potential, partnering with IT and Public Health teams, and ensuring systems are secure and reliable. You are a human being with a full life outside of work. We want to celebrate and respect that. While this role may require the occasional on call after hours support, we are firmly committed to working with you so that those instances respect your work life balance, commitments outside of the job, and family needs. Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you want to make a lasting impact in the Wake County community? If you answered ‘yes’ to both questions, we encourage you to apply! We understand that the education you built your expertise and experience can take a variety of paths. You may have gained these skills through direct field experience, a certificate or specialized course, a boot camp, from a mentor, a technical or associate degree, a four-year degree, or another path altogether. We welcome candidates from ALL paths of learning, and celebrate the diversity of educational experiences that could have led you into IT. We believe strongly in developing your career through relevant skills training. You won’t want to miss the opportunity to be a part of this team. We strongly encourage people of all races, cultures, ages, abilities, mental health experiences, veteran experiences, sexual orientations, gender identities or expressions, parenting experiences, and educational experiences to apply. We're more than happy to make adjustments that will make this process the most accessible and possible for you. So, please don't hesitate to let us know how we can help. About Our Team Wake County Information Services is in the heart of Raleigh’s booming downtown, a part of the Research Triangle area. If you’re a tech-guru, this is the place to be. Our team of smart, dedicated people is respected within our organization and recognized as leaders in the use of technology by the prestigious Center for Digital Government, regularly ranking in the top ten among counties with a population for 1 million or more. Our team members are our most valued asset and treated as such with competitive salaries and top-notch benefits. We believe a good work/life balance helps people make better decisions, be more creative and enjoy coming to work. If you thrive in a highly collaborative, fast-paced, supportive environment, then you owe it to yourself to check us out. The Basics (Required Education and Experience) Bachelor's degree in Computer Science, Information Systems, Computer Engineering or related field Four years of experience in IT systems design and administration Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Four or more years experience in Systems Administration (e.g. on-premises and/or cloud) Four or more years experience in SQL Query Development (e.g. SQL Server and Oracle) Four or more years experience in Business Intelligence Reporting and Dashboard Development (e.g. PowerBI and Tableau) Four or more years experience in IT Project Management (e.g. CompTIA, CAPM, PMP) Four or more years experience in Customer Service and System Management (e.g. ITILv4) How Will We Know You're 'The One'? An experienced understanding of enterprise technology applications (on-premises and cloud) A desire to communicate clearly and compassionately to our team, staff, and community A passion for puzzle-solving complex data sets and technical challenges A fundamental understanding of how to take a technical project from analysis to go-live About This Position Location: Human Services Center Sunnybrook Raleigh, NC 27610 Employment Type: Regular Work Schedule: Mon - Fri 8:30am - 5:15pm Hiring Range: 74,513-104,320 Market Range: 74,513.00 - 134,126.00 Please include ALL prior work experience on your application and resume. Posting Closing Date: This position is open until filled. What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
WAKE COUNTY, NC Raleigh, North Carolina, United States
Jul 02, 2024
What You'll Be Doing Are you passionate about protecting children from neglect and harm? Are you enthusiastic about supporting and strengthening families by providing and coordinating services for them? Would you like to work for an organization committed to your professional development and personal success? If so, consider joining our Child Welfare team! As a member of our team of Child Protective Services Intake Social Workers , you will make strides to ensure the division meets three federally mandated goals: Safety - children will be protected from harm from child abuse and neglect. Permanence - children entering foster care will be reunited with family or placed in a new permanent home as quickly as possible. Well-being - the educational, health, and overall well-being of children in foster care or receiving CPS In-Home Services will be enhanced. A Child Protective Services Intake - Social Worker receives and assesses allegations of child abuse, neglect, and/or dependency and responds to inquiries from the public regarding such situations with the goal of protecting children from unfavorable environments. Essential functions include: Interviewing those who call the report line number, fax information, or come into the office for the purpose of making reports of abuse, neglect, or dependency and/or providing/obtaining information to ensure the safety and well-being of children and families Compiling all provided information into a computerized database created for the Structure Intake Form (DSS-1402), including background checks and agency history checks Making screening decisions based on Chapter VIII Structure Intake policy, this includes the priority of the response - This requires knowledge and use of the Structured Intake Assessment Tools, and Priority Response Decision Trees Ascertaining the appropriate assignment of the report based on geographic assignments; and assigns to that unit Completing time sheets, day sheets, and participate in unit and section meetings Performing other duties as assigned by management About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) Bachelor's degree in Social Work or related field Two years of job-related experience Completion of the NC Child Welfare Education Collaborative (CWEC) traineeship can be substituted for 1 year of experience Valid Driver's License and "safe" driving record Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Current NC Child Welfare Pre-Service Training Experience working with children/families in a state or county welfare agency Prior experience as a CPS Assessor or In-Home Social Worker Master's Degree in Social Work or a related field How Will We Know You're 'The One'? Ability to recognize and respect the value of individual differences at all levels of the organization Strong communication skills, both oral and in writing Ability to maintain social, ethical, and organizational norms Ability to adhere to codes of conduct and ethical principles Ability to build and maintain positive, productive relationships with peers, colleagues, managers, providers, the community, and other professionals Ability to handle disappointment and/or rejection while still working effectively Ability to deal with others in difficult and complex situations to achieve resolution or adherence to laws and /or regulations Use appropriate interpersonal skills and methods to reduce tension and resolve conflict Ability to make decisions without regard to personal prejudices, biases, and experiences Ability to deal with high stress situations calmly and effectively About This Position Location: Human Services Center Swinburne Raleigh, NC 27610 Employment Type: Regular Work Schedule: Mon-Fri 8:30 am - 5:15 pm Hiring Range: 25.81 - 34.85 Commensurate with Experience Market Range: 25.81 - 43.89 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 7/15/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
WAKE COUNTY, NC Raleigh, North Carolina, United States
Jun 29, 2024
What You'll Be Doing Children in Wake County are in need of your support to ensure access to the resources they need to live happy and healthy lives. We are seeking a highly organized, dependable, caring and professional Program Assistant (Hybrid position) to provide support, through the provisions of initial case management functions and the performance of administrative duties. Join #TeamWake, and experience why Wake County is an awesome place to Live, Work, and Play! We offer a competitive benefits and compensation package, a hybrid (in office/remote) work schedule, and a work environment that encourages staff engagement, innovation, and opportunities for personal and professional growth. Primary responsibilities include: Processing paper and electronic applications, to include the review of applications for the initial determination of necessary child support services Researching legal documents to include birth and marriage records, public assistance status, and demographic information of the case participants Preparing private child support cases requesting IV-D child support services Completing financial adjustments based on electronic referrals from Medicaid, Work First, and Foster Care Utilizing Onbase and the Automated Collections & Tracking System (ACTS) About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission is, in partnership with the community, to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, WCHHS is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the federal or state level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to WCHHS implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) Associate's degree One year of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Human Services and/or Child Support experience Experience in case management (i.e., WorkFirst & Medicaid) Experience working with the Administrative Office of the Courts Experience with Hyland OnBase and/or other document management system How Will We Know You're 'The One'? Knowledge of local, state, and federal laws, rules, and regulations governing Child Support Programs Demonstrated proficiency working in ACTS, NCFAST, XPTR, VCAP, PRIME, WIRM, SMART and Data Warehouse systems Excellent oral and written communication skills The Ability to identify problems, determining possible solutions, and actively work to resolve the issue About This Position Location: Waverly F. Adkins Office Building Raleigh, NC 27601 Employment Type: Regular Work Schedule: Mon - Fri 8:30 am - 5:15 pm Hiring Range: 22.84 - 24.33 Market Range: 22.84 - 29.73 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 7/4/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
WAKE COUNTY, NC Raleigh, North Carolina, United States
Jun 29, 2024
What You'll Be Doing The Affordable Housing Development and Lending Manager leads innovative development and preservation programs providing affordable housing across Wake County . A highly visible position within the Housing Affordability & Community Revitalization Department and a key member of the Equitable Housing and Community Development Division management team, this position oversees the County’s Affordable Housing Development Program, the Wake Affordable Housing Preservation Fund and Affordable Homeownership Program. The ideal candidate for this position has a strong foundation in affordable housing development and finance, particularly multifamily development and the Low-Income Housing Tax Credit program, is skilled at building and maintaining partnerships and is passionate about innovative approaches to affordable housing development and preservation. The position is perfect for an independent problem solver who wants to make a meaningful impact in community development. Essential Functions: Administers the Affordable Housing Development Program to provide gap financing to affordable housing developments, primarily those leveraging Low Income Housing Tax Credits. Conducts financial underwriting of proposals and negotiates with applicants to achieve County goals Oversees the $61.6 million Wake Affordable Housing Preservation Fund, managing the Fund Administrator contract, providing technical assistance to the Administrator to ensure Fund success Manages the administrator contract for the Affordable Homeownership Program, providing technical assistance to the Administrator and implementing best practices to create homeownership opportunities Cultivates and maintains relationships with developers and other partner organizations to promote Wake County affordable housing goals and programs Manages program data to provide reports for Division and Department leadership and support federal grant compliance activities About Our Team Wake County Department of Housing Affordability and Community Revitalization goal is to ensure that quality affordable housing is available and accessible for all Wake County residents. As the population and economy continue to grow in Wake County, the need for affordable housing development and preservation increases. Not only do more units of affordable housing need to be built, but housing services must be provided to support families and individuals to access or maintain safe, decent, affordable housing. Affordable housing is also critical to preserving Wake County’s economic competitiveness by offering housing to workers of all income levels, supporting housing stability and economic opportunity for its residents, and furthering Wake County’s commitment to healthy and inclusive growth. The Department’s programs include Community Revitalization, Development Financing, Homeless and Prevention Services, Emergency Shelter, Support Services and Permanent Supportive Housing. The Housing and Community Revitalization (HCR) Division operates to increase and preserve affordable housing through development and revitalization efforts benefiting the million residents of the County, in coordination with twelve municipalities and development partners. It also ensures the administration and compliance for Federal grant and locally funded programs focused on neighborhood revitalization, rehabilitation, development and public infrastructure projects benefiting low and moderate-income households. The Basics (Required Education and Experience) A Bachelor’s degree in finance, real estate, business, public policy/administration, planning, or other related field Five years of job-related experience An equivalent combination of education and experience accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Experience in multifamily development, commercial real estate valuation or multifamily loan underwriting Knowledge of the Low Income Housing Tax Credit program and HUD entitlement programs including HOME and CDBG Master’s degree in finance, real estate, business, public policy/administration, planning or other related communication and project management skills Significant experience with affordable housing development finance, lending and underwriting How Will We Know You're 'The One'? Detailed understanding and knowledge of various housing financing strategies and grant compliance Excellent speaking, listening and written communication skills including the ability to negotiate complex financial transactions and facilitate the implementation of new programs Demonstrated successful ability to participate in a multidisciplinary team with the willingness to examine relevant viewpoints and explores alternative approaches Critical problem solving and analytical thinking skills to identify program needs and propose viable solutions Ability to provide project management and oversight for consultants and partners to evaluate, design and launch programs Possesses the ability to manage a number of priorities simultaneously, as well as establish and meet deadlines Ability to build solid cross-functional relationships internally and externally to identify and maintain partnerships and research best practices Ability to take prompt action to accomplish objectives, achieve goals beyond what is required and be proactive Provides excellent customer service in all interactions, including the ability to make decisions without regard to that personal prejudices, biases and experiences About This Position Location: Waverly F. Akins Wake County Office Building Raleigh, NC 27601 Employment Type: Regular Work Schedule: Mon - Fri 8:30am - 5:15pm Hiring Range: 73,492 -132,292 Market Range: 73,492.00 - 132,292.00 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 7/12/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
WAKE COUNTY, NC Raleigh, North Carolina, United States
Jun 29, 2024
What You'll Be Doing Are you curious? Do you enjoy puzzles and numbers? Do you want to spend your time being a detective and problem solving with technology? Join our dynamic budget team ! You’ll be a part of a specialized group within the 20 positions in Budget & Management Services . We thrive on ideas and exploration and we strive to continuously improve the way we allocate resources to support the residents of the largest county of 1.2 million people in North Carolina. The Budget Systems team is expanding to three positions to better support BMS and our growing community. As a B udget Systems Analyst , you will have the opportunity to brainstorm solutions to budget development and management processes and work with the end users to implement technical solutions. We think big in Wake County , so you’ll get to be a part of large-scale, countywide projects. We do much of our work within an ERP system and there is a transformation on the horizon; make your mark. Essential Functions include: Contribute or lead system processes. Examples include end-of-year rollover, budget form configuration and salary and benefit forecasts Build out and administer new performance management tool including creating scorecards, dashboards and reports Automate annual and ad-hoc budget activities and work products Explore software functionality of our Budget, Financial and Performance Management systems Create recommendations for streamlining processes or improving the quantity and/or quality of data in our systems Collaborate on annual and ad-hoc BMS special projects Create and deliver trainings for both BMS and department staff NOTE: This is a hybrid position up to 60% remote after training. About Our Team Wake County Budget & Management Services values leadership, collaboration, innovation, adaptability, accountability and curiosity. Our team members are our most valuable asset and we treat them as such with competitive salaries, leadership opportunities and investment in professional development. Budget & Management Services (BMS) has the responsibility of providing accurate, timely and well-researched information and guidance to the Board of Commissioners and the County Manager resulting in the annual budget for all Wake County government services. The three-person systems team supports the department by automating work, improving data quality, and partnering to provide strategic approaches to the complex challenges that Budget & Management staff face. BMS’s hard work and dedication paid off this June, when the Wake County Board of Commissioners adopted a $2.1 billion General Fund budget for Fiscal Year 2025. The budget not only addresses needs for the citizens of Wake County, it also supports the employees who work every day to make Wake County the home of the best cities to live, work and play. If you want to be a part of a dynamic team to improve the lives of the 1.1 million plus people who call Wake County home, then this might be the opportunity for you. The Basics (Required Education and Experience) Bachelor's degree in Computer Science, Business Administration or a related field Three years of experience in complex information systems analysis Equivalent education and experience are accepted Beyond the Basics (Preferred Education and Experience) Three years of experience in ERP system maintenance, configuration and analytical use Three years of proficiency with MS Excel for data validation and analysis One year of proficiency with SQL queries How Will We Know You're 'The One'? Ability to actively achieve goals with Budget and Management Services, Wake County government and external partners Ability to build and maintain collaborative relationships with others and achieve continuous incremental improvement toward shared outcomes Ability to assess options transparently and collaborate with candor with stakeholders and optimize solutions to balance resident, Board and County executive interests Accountability to ensure the completion of deliverables in a timely manner, independently monitor programs and activities and recognize when your work impacts others Ability to manage routine activities with little supervision Ability to establish and carry out tasks to accomplish an intended outcome and timeline to ensure and achieve the intended project results Flexibility, resilience and persistence to adapt to change in a high-growth environment, adjust course when circumstances change and triage priorities when responding to multiple deadlines Problem solving skills to identify problems, determine appropriate and possible solutions and actively work to resolve any issues Communication skills both verbally and written to convey information clearly and concisely to various audiences to include large groups and individuals to ensure the information and message is understood and respond appropriately About This Position Location: Waverly F. Akins Wake County Office Building Raleigh, NC 27602 Employment Type: Regular Work Schedule: Mon - Fri 8:30am - 5:15pm; up to 60% remote after training Hiring Range: 67,000 - 84,000 Posting Closing Date: 7:00 pm on 7/19/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.57 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
WAKE COUNTY, NC Raleigh, North Carolina, United States
Jun 29, 2024
What You'll Be Doing Would you like to join a team of forward-thinking professionals who are committed to putting people first, providing reliable and high-quality interactions and services, and always being dependable? At the Wake County Information Technology Department , we provide information technology services to the organization and strive to provide customer services that are easy, enjoyable, and exceed expectations. As the Desktop Support Technician you will support and maintain the Wake County desktop computing environment at Wake County facilities. This includes but is not limited to Wake County Regional Centers, Satellite Offices, and other Ancillary Sites. This position will be provided a Wake County vehicle due to the travel between sites. Technicians report to an IT Supervisor and are essential members on various IT related projects. Desktop Support Technicians are a member of the Customer Services Team , which is the face of the Information Technology Department . Since they deal directly with end users they are expected to respond professionally, courteously and promptly in person, via email, via telephone or by other approved communication methods. Daily duties include installing, diagnosing, repairing, maintaining and upgrading all County assigned computer hardware, software and various peripherals. Note: A background check on all potential hires will be performed with an emphasis on driving record. A valid NC Driver’s License and safe driving record is required. About Our Team Wake County Information Technology is located in the heart of Raleigh’s booming downtown, which is part of the Research Triangle, a premier technology hub. If you’re a tech-guru, this is the place to be. Our team of smart, dedicated people is well-respected within the organization, and recognized as leaders in the use of technology by the prestigious Center for Digital Government, including ranking second in the nation in 2018 among counties with a population for 1 million or more. We understand that the work we do here can have a direct impact on our citizens’ lives and we are consistently recognized for our forward-thinking solutions that break government stereotypes and facilitate accessible government. In fact, we have an entire team dedicated to innovation, exploring cutting-edge technologies and empowering all employees to try new things and bring forward creative ideas for eliminating “red tape” and enhancing services. Our team members are our most valued asset and we treat them as such with competitive salaries, a top-notch benefits package, tuition reimbursement, flexible schedules, telecommuting and plenty of opportunities for career development and growth within the organization. We believe strongly that a good work/life balance helps people make better decisions, be more creative and enjoy coming to work every day. If you thrive in a highly collaborative, fast-paced, supportive environment where people are encouraged to think outside the box, then you owe it to yourself to check us out. Learn how you can make a difference in your community as a member of Team Wake! The Basics (Required Education and Experience) Associate's degree in Computer Science, Information Systems, Computer Engineering or related field Two years of experience in information systems support Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Prior Helpdesk or Desktop Technician experience; Microsoft Office Solid understanding of Windows desktop operating systems and software Solid understanding of desktop computer hardware and peripherals CompTIA A+ Certification preferred but not required How Will We Know You're 'The One'? Knowledge of the principles and practices of customer service to develop and maintain a high level of customer satisfaction with the services delivered by the department Ability to work cooperatively in a team environment Excellent verbal and written communication skills Excellent time management skills Effective project management skills Ability to respond to change Demonstrated ability to troubleshoot complex technical issues General knowledge of networking, including TCP/IP, DHCP, DNS, etc.... Familiarity with VOIP About This Position Location: Human Services Center Swinburne Raleigh, NC 27602 Employment Type: Regular Work Schedule: Mon - Fri 8:30am - 5:15pm Hiring Range: 27.00 - 29.00 Market Range: 24.76 - 42.09 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 7/12/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
WAKE COUNTY, NC Raleigh, North Carolina, United States
Jun 29, 2024
What You'll Be Doing The Permanency Services Home Study Social Worker position is located within the Child Welfare Division . This position is responsible for conducting comprehensive home studies for cases open to Child Welfare. These home studies could include: Reunification, Foster, Adoption, Post-Permanency, Interstate Compact for the Placement of Children [ICPC] and Kinship assessments. There are currently over 450 children in the custody of Wake County. This Social Worker will meet with families who, in some aspect, desire to support youth in foster care and conduct a global home study to assess for safety and fit of the prospective placement provider or adoptive parent(s), and use critical thinking to make recommendations regarding placement. This position could be responsible for completing ongoing assessments of bio family, foster, kinship, adoptive and guardianship family's needs and provide referral for services to assist in maintaining permanency for children. The Home Study Team will be responsible for the evaluation of the respective caregiver’s ability to provide a safe living environment that meets the child's needs and educates and prepares the respective caregiver for the reunification, adoption or sustaining any other permanency plan for the child. The home study is conducted as a collaborative psycho-educational process in which the Home Study Team helps the caregiver identify areas where additional support, resources or information are needed to ensure successful permanency and/or treatment planning. They will subsequently provide assistance with accessing needed supports and services. Essential Functions: Provide thorough home assessments for prospective foster or adoptive homes Participate in meetings designed to support permanency and wellbeing for youth Maintain detailed and accurate documentation Maintain effective and timely communication with internal and external partners Creative and diligent identification and accessing community resources that could support children and families being served This position does require flexibility in the schedule to meet the needs of families being served. About Our Team Wake County Health & Human Services is the consolidation of programs and services that include social services, public health, behavioral health, job search assistance, child support, housing and transportation. Our mission is, in partnership with the community, will facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health & Human Services (WCHHS) is engaged in a number of Special Initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health & Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) Bachelor's degree in Social Work or related field Three years of job-related experience Completion of the NC Child Welfare Education Collaborative (CWEC) traineeship can be substituted for 1 year of experience Valid Driver's License and "safe" driving record Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) NC Pre-Service Training How Will We Know You're 'The One'? Knowledge of principles and processes for providing customer and personal services (this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction) Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Managing one's own time and the time of others Understanding the implications of new information for both current and future problem-solving and decision-making Communicating effectively and professionally in written and oral forms About This Position Location: Human Services Center Swinburne Raleigh, NC 27610 Employment Type: Regular Work Schedule: Mon-Fri 8:30 am - 5:15 pm Hiring Range: 28.40 - 38.34 Commensurate with Experience Market Range: 28.40 - 48.28 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 7/12/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
WAKE COUNTY, NC Raleigh, North Carolina, United States
Jun 29, 2024
What You'll Be Doing Wake County Child Welfare currently serves over 450 children in our foster care system. The Human Services Foster Parent Recruiter/Trainer will recruit, train and license foster families to care for children, youth and young adults in the WCHHS foster program. The Recruiter/Trainer will provide TIPS-MAPP Training and support to regular and kinship families interested in becoming foster parents. This role will train families in both virtual and classroom settings. The Recruiter will train and lead a caseload of foster families through the licensure process. This role requires a solid ability to plan, organize and follow a detailed schedule, to prioritize and manage time well to license multiple families by established deadlines; excellent writing skills including the ability to write detailed and thorough home studies using proper grammar; & excellent verbal and interview skills including the ability to conduct detailed interviews and comprehensive assessments. This role requires critical thinking, problem-solving, decision making and sound judgement including making recommendations for licensure. This role requires the ability to work well with others as well as a solid ability to work independently. Essential Functions: Recruit and retain foster families Present at both large and small Information Meetings, Lunch-n-Learn Sessions, speaking at meetings, attending networking events, in the community regarding becoming Wake County Foster Parents Expand partnerships with businesses, civic groups, schools and Faith Partnerships to increase number of families recruited and licensed Coordinate and represent WCHHS at community festivals, parades, business/civic/school groups, faith partnership events using the recruitment equipment and materials Collaborate and coordinate marketing and advertisement of events with the Communications Office Update Recruitment material as needed to reflect the most current data and information regarding children in care Coordinate events throughout the year to include National Foster Care Month which is recognized annually in May of each year Strategically manage social media platforms to maximize social media exposure, & drive community engagement and website traffic Create and optimize content including texting posts, images & videos (go-live and pre-recorded) for use on social media with a special focus on Facebook, Instagram & Twitter Network and promote interest in foster care & fostering in a way that is consistent with Wake County’s brand and social media strategy This role requires the availability and willingness to recruit and train during some evenings and weekends as well as assisting with After Hours On-Call Child Placement as assigned. This role carefully reviews the information provided and uses this information to ensure that a match is made with a foster family that has the skills to meet the unique needs of each child placed. To support data driven recruitment initiatives, strong technology skills are needed including Microsoft Office, spreadsheets, Outlook email, Outlook calendar, databases, social media, virtual platforms such as Microsoft Teams and Zoom; computers (solid keyboarding skills) and office equipment. About Our Team Wake County Health & Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission is, in partnership with the community, to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, WCHS is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the federal or state level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to WCHS implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) Bachelor's degree in Social Work or related field Three years of job-related experience Completion of the NC Child Welfare Education Collaborative (CWEC) traineeship can be substituted for 1 year of experience Valid Driver's License and "safe" driving record Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) NC Child Welfare Pre-Service Child Welfare Licensing experience Child Welfare CPS &/or Permanency Planning experience TIPS-MAPP Certified Deciding Together Certified ICPC experience How Will We Know You're 'The One'? Excellent written/oral communication and presentation skills including public speaking and presentations with larger audiences Experience in planning and leading initiatives Experience managing social media platforms Experience with launching marketing campaigns Creates positive & memorable customer experiences Sets clear and actionable goals while managing multi-tiered projects Demonstrates efficient use of time and resources Working knowledge of market research, surveys, and data analytics About This Position Location: Human Services Center Swinburne Raleigh, NC 27610 Employment Type: Regular Work Schedule: Mon-Fri 8:30 am - 5:15 pm Hiring Range: 28.40 - 38.34 Commensurate with Experience Market Range: 28.40 - 48.28 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 7/12/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
WAKE COUNTY, NC Raleigh, North Carolina, United States
Jun 29, 2024
What You'll Be Doing Wake County Health and Human Services is looking for a talented Medical Biller & Coder who values others in their community and can work with great attention to detail! The Medical Biller & Coder position is part of a team responsible for billing claims for Public Health and Health Clinic services, which includes supporting and interacting daily with clinic administration to ensure that all of the data elements necessary to successfully bill and collect payment for each claim. This includes ensuring patient, demographic, payer, provider, diagnoses, and procedure codes are correctly recorded in the practice management system. They will be responsible for validating, preparing and submitting patient billing and insurance information for first and third party billing, review records of medical billing and claims, denials, settlements, and medical insurance, and respond to questions from patients, clerical staff, and insurance companies, as well as identify and resolve patient billing complaints. Essential Functions include: Performs accurate and timely coding and billing (CPT, ICD9, ICD10, HCPCS, modifiers) Process claims for multiple payer types (Commercial, Managed Care, Blue Cross, Medicare, Medicaid, etc.) and elevates issues, as appropriate, to the Coding Supervisor Review outstanding accounts for Medicare, Medicaid, and insurances and rebill denied claims Researches and complete necessary adjustments to client accounts Handles billing inquires by phone, mail and/or in person from patients, county staff (clinical & administrative), insurance companies, Medicaid, Medicare, state and federal officials Follow federal and state and provider billing guidelines Receive payments remitted electronically, by mail, by phone and occasionally in person and log in payments received Post payments and adjustments to accounts Prepare daily deposits About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) Associate's degree Two years of job-related experience Equivalent education and experience are accepted Beyond the Basics (Preferred Education and Experience) Three (3) years of Medical Office experience including maintaining patient accounts, patient check-in/ check-out, third party insurance billing Billing experience with a Local Health Department Certified Professional Coder or Biller How Will We Know You're 'The One'? Knowledge of Medical office billing and coding Excellent interpersonal, communication, and customer service skills Knowledge of practice management software systems, Proficient in basic computer functions and standard Microsoft Office programs such as Word and Excel Ability to work well independently and as part of a team Ability to be flexible and adapt to changing work volumes Handles multiple tasks in a fast-paced environment Ability to perform effectively with constantly changing priorities About This Position Location: Human Services Center Swinburne Raleigh, NC 27610 Employment Type: Regular Work Schedule: Mon - Fri 8:30am - 5:15pm Hiring Range: 22.84-27.43 Market Range: 22.84 - 32.03 Posting Closing Date: 7:00 pm on 7/12/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
WAKE COUNTY, NC Raleigh, North Carolina, United States
Jun 29, 2024
What You'll Be Doing Wake County Health & Human Services Dental Clinic is an exceptional oral health care provider with a team-centered atmosphere that is seeking a flexible, high energy, patient-focused Dental Assistant to join our team and help us achieve our clinic goals. If you thrive on teamwork and helping provide the highest quality patient care to an underserved population, possess excellent communication skills and have a positive attitude, this position is for you! Wake County Health & Human Services (WCHHS) Dental Clinic provides prevention services for children ages birth to twenty years and restorative treatment for children ages three to twenty years. It averages approximately 6,500 patient visits per year. The patient population served includes those with Medicaid and uninsured low income children for which a sliding fee is available based on household income. The dental clinic is involved with the annual Give Kids A Smile program each February as well as community outreach including dental screenings of North Carolina Pre-K children in Wake County to facilitate early detection of childhood caries. Wake County Dental Clinic is a recipient of the Delta Dental Foundation Smiles for Kids Program Grant which provided more than 325 sealants for over 100 children in 2023. The Dental Clinic was also a recipient of the Community Health Medical Access Program grant from the NC DHHS since October 2017 that allows children ages 0 to 20 years to receive preventative dental services (i.e. exam, cleanings, x-rays & Fluoride varnish) at no cost. To date nearly 4,000 preventative dental visits have been provided through this grant opportunity. The Dental Assistant position: Will assist in providing comprehensive and emergency dental treatment to qualified citizens of Wake County Will provide chair-side dental assisting with a dentist and to assist with additional functions such as coronal polishing General workload is determined by patient appointment schedule Is involved with providing guidance to dental students, dental assisting students and dental hygiene students Will directly report to the Dental Assistant Supervisor About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. Wake County Health & Human Services (WCHHS) Dental Clinic provides prevention services for children ages birth to twenty years and restorative treatment for children ages three to twenty years. It averages approximately 6,500 patient visits per year. The patient population served includes those with Medicaid and uninsured low income children for which a sliding fee is available based on household income. The dental clinic is involved with the annual Give Kids A Smile program each February as well as community outreach including dental screenings of North Carolina Pre-K children in Wake County to facilitate early detection of childhood caries. Wake County Dental Clinic is a recipient of the Delta Dental Foundation Smiles for Kids Program Grant which provided more than 325 sealants for over 100 children in 2023. The Dental Clinic was also a recipient of the Community Health Medical Access Program grant from the NC DHHS since October 2017 that allows children ages 0 to 20 years to receive preventative dental services (i.e. exam, cleanings, x-rays & Fluoride varnish) at no cost. To date nearly 4,000 preventative dental visits have been provided through this grant opportunity. The Basics (Required Education and Experience) High school diploma or GED Graduate of an ADA accredited dental assisting program, or DANB certification Six months of experience as a dental assistant CPR, Dental X ray certification Coronal polishing certification Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Experience with Dentrix Patient Management Software Spanish Language Skills preferred but not required At least 1 year experience in a pediatric dental setting How Will We Know You're 'The One'? Direct patient care responsibilities in WCHHS Dental Clinic involving appropriate management of treatment needs and patient behavior which include but are not limited to: being proficient in four-handed dentistry; exposing, developing, and mounting radiographs; seating and readying patient for dental provider (dentist, hygienist or dental student); dismissing patient and providing post-operative instructions as directed by the dentist; proper infection control/sterilization protocols related to the dental setting; application of dental sealants; performing coronal polishing and applying Fluoride varnish; familiarity with use and handling of different dental materials implemented during restorative dental procedures Responsible for providing educational opportunities for rotating dental students, dental hygiene students and dental assisting students Responsible for maintaining and developing a good working relationship with entire WCHHS Dental Clinic conducive of establishing a team centered working environment Participation and involvement with community outreach events such as Give Kids A Smile in efforts to promote public relations Responsible for staying abreast on latest dental techniques and materials as well as infection control standards for the dental setting as specified by the CDC, OSHA and other regulation entities Ability to complete necessary encounters and charts accurately to document services rendered to patients Coronal polishing certification About This Position Location: Human Services Center Sunnybrook Raleigh, NC 27610 Employment Type: Regular Work Schedule: M-Th: 7:30am-5:15pm; Fri: 7:30am-12:00pm Hiring Range: 22.48-26.49 Market Range: 22.48 - 30.51 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 7/26/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
WAKE COUNTY, NC Raleigh, North Carolina, United States
Jun 28, 2024
What You'll Be Doing Join #TeamWake as a Nutritionist for the WIC Program! Women, Infants, and Children (WIC) is a special supplemental nutrition program offered throughout Wake County. The WIC program is funded by the United States Department of Agriculture. WIC provides individualized nutrition counseling and group nutrition education, nutritious foods, breastfeeding promotion and support, and referrals for health care and other services for income-eligible women who are pregnant or post-partum, infants, and children up to age 5. We are currently recruiting for a full-time WIC Nutritionist . The WIC Nutritionist identifies nutrition risks, provides nutrition counseling, and completes food prescriptions for WIC program participants- works closely with other program employees, including nutrition, breastfeeding and laboratory team members, client services coordinators, and vendor coordinators to ensure WIC services are effective. Responsibilities of the Nutritionist include: Determines applicant to the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) in compliance with federal eligibility criteria Conducts nutrition assessment, provides nutrition education, determines plan of care, assigns client goals and food packages, and makes referrals to outside resources as appropriate to program participants Consults with program employees, healthcare and social service providers to coordinate client care Documents client information within electronic record at all WIC services locations Assists with special projects and community outreach events Participates in planning for and supervision of the public health field experience for students and interns May conduct group nutrition education classes Obtains anthropometrics and Hemoglobin finger stick as needed **Work Hours: 40 hours per week; Mon-Fri 8:30a-5:15p, 1 evening per week until 7:00p, & 1 Saturday per month 8:30a-2:00p** NOTE: Upon acceptance of employment you acknowledge that (i) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (ii) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours. About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) Bachelor's degree in Nutrition or related field No specific experience required Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Graduation from a Commission on Accreditation for Dietetics Education (CADE) approved program Dietetic Technician Registered (DTR), Bachelor's degree in Foods and Nutrition Spanish language skills WIC experience How Will We Know You're 'The One'? Ability to recognize and respect the value of individual differences at all levels of the organization Ability to build and maintain ongoing, collaborative, working relationships with coworkers to achieve the goals of the work unit Ability to convey information orally to individuals or groups to ensure that they understand the message Ability to listen and respond appropriately to information from others Ability to develop and maintain strong relationships with clients by listening to the client/customer and understanding and responding to identified needs Ability to take action to achieve goals beyond what is required Ability to be proactive Ability to adjust effectively to work within new work structures, processes, requirements, or cultures About This Position Location: Human Services Center Sunnybrook Raleigh, NC 27610 Employment Type: Regular Work Schedule: Mon - Fri 8:30 am - 5:15 pm Hiring Range: 23.57-30.28 Market Range: 23.57 - 37.00 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 7/3/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
WAKE COUNTY, NC Raleigh, North Carolina, United States
Jun 28, 2024
What You'll Be Doing Wake County GSA takes pride in ensuring proper operations of the County's public and private parking facilities. Do you have experience to bring to our valuable team? If so, we would like to invite you to apply for our Parking Supervisor position. This position provides operational and system knowledge, reporting and data analysis, managing the parking contract and providing vendor oversight. We are looking for someone who has experience in customer assistance and service, making minor equipment repairs, assist in traffic control, oversee contracted staff for business and afterhours parking events, track maintenance and repair orders and who will be available 24/7 for on call issues. This position reports to the Fleet Senior Administrative Coordinator who serves as the County’s Parking Manager. Essential Functions of this position: Serves as the liaison between Wake County and the outsourced parking management contractor for the Wake County Public Parking Deck R eports on parking activity, site conditions and parking policy compliance Coordinates parking events and daily parking for County and courts Contributes to additional parking facility needs throughout the County as needed Responds and resolves afterhours issues Coordinates with parking contract management company for repair dispatch Coordinates with repair contractor when required Communicates with County Safety & Security team Processes, completes work orders and verifies completion of work Serves as point of contact with parking partners and contractors to ensure proper use of the parking facility, enroll/de-enrollment and billable parking fees Works directly with the parking management company for enrollment/de-enrollment for all accounts, including monthly/public, court employee and retail voucher accounts Reports on parking management company's cash collection process, daily deposits and ensures data is reconciled properly with the County's Finance Department About Our Team General Services Administration (GSA) manages Wake County owned and leased facilities, the Wake County fleet, provides criminal justice support and supports several General Government business units. GSA is dedicated to ensuring safe, productive work environments; safe, reliable vehicles; and consistent corporate support to assigned business units. The department is organized into five major organizational service delivery divisions: (1) Administration and Support Services, (2) Facilities & Field Services, (3) Fleet Operations, (4) Physical Plant and (5) Safety and Security. These service organizations support the four core businesses of GSA: facility management, fleet management, general government and criminal justice support. This position reports to the Fleet Operation’s Division which is responsible for the County’s Fleet Assets, Vehicle Fueling, Vehicle Servicing, and Parking Management. Our mission is to provide a well-managed competitive, environmentally responsible Fleet and to oversee the parking guidelines and procedures that regulate the use of designated Wake County parking facilities. The Basics (Required Education and Experience) High School Diploma and additional industry education 7 Years of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Experience in program or system management Strong verbal/written communication and interpersonal skills Strong organizational, analytical and problem-solving skills Ability to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy Ability to exercise significant judgment and discretion in applying and interpreting policies and procedures Ability to manage and supervise contractors Critical thinking skills to analyze complex situations and propose recommendations Knowledge of parking facility operations and industry standards Considerable knowledge with parking operations software and systems How Will We Know You're 'The One'? Knowledge of parking facility operations and industry standards Considerable knowledge with parking operations software and systems Strong verbal/written communication and interpersonal skills Strong organizational, analytical and problem-solving skills Ability to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy Ability to exercise significant judgment and discretion in applying and interpreting policies and procedures Ability to manage and supervise contractors Critical thinking skills to analyze complex situations and propose recommendations About This Position Location: General Services Center Raleigh, NC 27610 Employment Type: Regular Work Schedule: Mon-Fri 7:30am-4:30pm Hiring Range: 54,769 - 73,939 Market Range: 54,769.00 - 93,110.00 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 7/19/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
WAKE COUNTY, NC Raleigh, North Carolina, United States
Jun 28, 2024
What You'll Be Doing Wake County GSA is looking for a highly motivated Senior Accounting Technician to join their team! This position has potential to work across all divisions and is responsible for fiscal stewardship and administrative support for GSA. Key Responsibilities: Financial Management Planning, Processing and Reporting Coordinate financial records and reporting Prepare contracts and requisitions Process financial payments Process journal entries Prepare and maintain internal financial reporting Manage cash deposits by serving as a Deposit Preparer, Deposit Deliverer, Cashier/Receipt Writer and Advantage Financial Data Enterer Assist with weekly utility payment process Verify and process Purchase Card uses for cardholders Prepare and process departmental chargebacks Office Management and Support Duties: Maintain records of all documents for all contracts, purchase orders and project proposals Maintain all administrative files Organize meetings and other special events Provide office supply management and other administrative support Serve as back-up to the Request Center, answering customer calls and entering work orders Human Resource Representative: Update personnel information into Wake County HR systems Assist employees with benefits and other HR questions and concerns Provide other general HR support as needed This position requires extensive understanding of how to process payments and revenues and a strong understanding and the ability to analyze and report budgetary information including projections and overall fund balances. This position handles a high volume of payments and documents. NOTE: A criminal background and credit check will be conducted. About Our Team General Services Administration (GSA) manages Wake County owned and leased facilities, the Wake County fleet, provides criminal justice support and supports a number of General Government business units. GSA is dedicated to ensuring safe, productive work environments and safe, reliable vehicles for our customers. The Basics (Required Education and Experience) High school diploma or GED Three years of job-related experience Equivalent education and experience are accepted Beyond the Basics (Preferred Education and Experience) Associates Degree in Public Administration, Business Administration, Accounting or related field Proficiency in Microsoft Office 365 Working knowledge of financial systems (Advantage) Working knowledge of work order management software (Maximo) Cash handling experience Strong interpersonal and communication skills How Will We Know You're 'The One'? Considerable knowledge of accounting methods, procedures and accounting practices General knowledge of a variety of technology, financial systems and software packages to create and maintain data Possess excellent organization and time management skills Ability to accomplish tasks and processes accurately and completely Must be detail-oriented and possess strong analytical skills Ability to assess the accuracy, validity and integrity of data Possess excellent interpersonal skills with ability to maintain positive, productive relationships with peers, colleagues and customers Ability to identify problems, determine possible solutions and actively work to resolve the issues Possess excellent verbal and written communication skills Ability to demonstrate superior customer service Ability to firmly adhere to codes of conduct and ethical principles About This Position Location: General Services Center Raleigh, NC 27610 Employment Type: Regular Work Schedule: Mon - Fri 8:30 am - 5:15 pm Hiring Range: 23.20 - 28.42 Market Range: 23.20 - 33.63 Posting Closing Date: 7:00 pm on 7/4/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
WAKE COUNTY, NC Raleigh, North Carolina, United States
Jun 27, 2024
What You'll Be Doing This Family & Children Medicaid Eligibility Team Lead is a Team Lead for the Family & Children’s Medicaid (FCMA) program Intake and/or Review Section within the Wake County Economic Services Division of Health and Human Services Department . Within the Intake and/or Review Section, each team is made up of a supervisor and at least 8-10 eligibility case worker staff. This position answers questions of new staff and experienced staff transitioning to new processes. They work with staff working through complex areas of policy and technical difficulties they may have with NCFAST. The team lead assists the team with working specialized reports and FCMA cases. The position will run and analyze Data Warehouse and NCFAST/NCTRACKS reports and assist the Program Manager and Supervisors with assigning daily/monthly work. As we work toward a more balanced quality and quantity work environment, this position is vital in assessing the needs of the staff and working closely with Program Staff Development Section to provide staff with training through classroom instruction and the training lab experience. This position works with other leads to create and deliver the On-the-Job Training piece for new staff who have completed classroom training. The team lead also works with the supervisor to complete audits to ensure quality assurance of cases. This position maintains a caseload including management of vacant and specialized caseloads. The team lead also serves as a hearing officer for local hearings of Family and Children Medicaid cases. About Our Team The Family and Children's Medicaid Program helps low-income households with medical coverage. The purpose of Family & Children's Medicaid Program is to ensure access to medical care for eligible households/ individuals in the community. This Family & Children Medicaid Eligibility Team Lead is a Team Lead for the Family & Children’s Medicaid (FCMA) Intake and/or Review Section within the Economic Services Division Health and Human Services Department. The Intake and /or Review Section team is made up of a supervisor and at least 8-10 eligibility case worker staff per team. This position answers questions of new staff and experienced staff transitioning to new processes. As we work toward a more balanced quality and quantity work environment, this position is vital in assessing the needs of the staff and working with Program Staff Development Section to provide staff with the training that is necessary to bring FCMA casework quality within the goals set by Wake County Quality Control and the North Carolina Department Health and Human Services. Essential Functions: •Lead and assist staff working through complex areas of policy and technical difficulties they may have with NCFAST. •Assist the team with working specialized reports and FCMA cases. •Run and analyze Data Warehouse and NCFAST reports. •Assist the Program Manager and Supervisors with assigning daily/monthly work. •Maintains a caseload including management of vacant and specialized caseloads. •Complete Quality Assurance checks on cases completed by staff •Train new and existing staff on policy or targeted areas The Basics (Required Education and Experience) Associate's degree in Human Services or a related field Two years of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Current experience within the last two (2) years determining eligibility and providing case management for any of the following Economic Services Programs provided by a State or County Department of Social Services/Human Services - Family and/or Adult Medicaid or Work First Experience as a mentor, lead worker, team leader or supervisor Spanish Language Skills are preferred but not required How Will We Know You're 'The One'? Ability to identify issues, obtain relevant information, relate and compare data from different sources and identify alternative solutions Ability to recognize and evaluate skills of new and existing employees, as well as to identify how to acquire and/or further develop those skills Ability to provide guidance and feedback to help an employee or groups of employees strengthen their knowledge, skills and abilities to accomplish a task or solve a problem, which in turn should improve job performance Ability to build and maintain ongoing, collaborative, working relationships with coworkers to achieve the goals of the work unit Ability to motivate and engage employees through effective communication Ability to convey information clearly and concisely to groups or individuals either verbally or in writing to ensure that they understand the information and the message Ability to listen and respond appropriately to others Ability to be relied upon to ensure that projects within areas of responsibility are completed in a timely manner Ability to monitor programs and/or activities and take corrective action when necessary About This Position Location: Human Services Center Swinburne Raleigh, NC 27610 Employment Type: Regular Work Schedule: Mon - Fri 8:00 am - 5:00 pm Hiring Range: 23.57 - 30.28 Market Range: 23.57 - 37.00 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 7/8/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
WAKE COUNTY, NC Fuquay-Varina, North Carolina, United States
Jun 27, 2024
What You'll Be Doing Wake County's Public Health Clinics offer health care for children and adults, ranging from treatment to education. We are currently seeking a Certified Medical Assistant (CMA) to provide direct patient care in our busy outpatient clinic that serves a diverse, multilingual patient population. The essential functions of this position include: Assisting in making, processing and following up on patient referrals to collaborative partners within and outside of WCHHS such as High Risk Prenatal Clinic, Medicaid, WIC, Nutrition, Mental Health, Interact, Colposcopy, Mammogram and Ultrasonography Assessing and documenting the patient's reason for clinic visit, documenting vital signs, height, weight, last known menstrual period, allergies, etc. Implementing medical interventions per protocol such as collection of laboratory studies, administration of vaccinations, and continuation or modification of contraceptive methods Conducting patient interviews, triage, counseling and teaching related to pre-conception, contraception, prenatal, STDs and other women’s health issue Administer vaccinations and assist with simple surgical procedures Precept and supervise nurse aids and students Assist with cleaning the work areas as directed by OSHA regulations Other duties as assigned About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health, and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) High school diploma or GED Six months of experience as a Certified Medical Assistant CPR, CMA Certificate; successful completion of a medical assistant training program through an accredited school recognized by the United States Department Education (USDE) or the Council for Higher Education Accreditation (CHEA) or equivalent medical assistant certification through on the job training and preceptorship by a RN and successful completion of the certification exam. Equivalent education and experience are NOT accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Experience with processing medical referrals Experience working with Family Planning, Pre-natal, Child Health, Sexually Transmitted Diseases, and providing immunizations Experience translating Spanish to English in a medical or healthcare How Will We Know You're 'The One'? Excellent communication skills - oral and written Ability to work independently under time restraints Problem solving and analytical skills Ability to recognize and respect the value of individual differences Ability to actively participate as a member of a team to move toward the completion of goals Proficient in office technology including: Athena Healthcare (Electronic Health Record), Microsoft Word, Internet owners, and Email Ability to follow instructions through a standard work process, perform routine tasks and check work for accuracy before completion of tasks Ability to develop and maintain strong relationships with patients About This Position Location: Southern Regional Center Fuquay-Varina, NC 27526 Employment Type: Regular Work Schedule: Mon-Fri 8:15 am - 5:15 pm Hiring Range: 19.46 - 23.75 Commensurate with experience Market Range: 19.46 - 29.91 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 7/10/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
WAKE COUNTY, NC Raleigh, North Carolina, United States
Jun 27, 2024
Remote-eligible
What You'll Be Doing The Solid Waste Management Division is all about recycling & waste! You’ll be surrounded by an environmentally conscious team that oversees management of the County’s recycling efforts and manages the County’s municipal solid waste landfill. This position will Direct the Landfill Team within the Solid Waste Division . Plans and administers various County programs and services relating to active and closed landfills. Work involves extensive knowledge of the solid waste field, state regulations as related to solid waste disposal and contract administration. Employee works under the direction of the Solid Waste Management Director , supervises Facility Managers and has daily contact with the public, requiring tact, courtesy and diplomacy. Oversees the active South Wake Landfill and East Wake Transfer Station as well as numerous closed landfills in post closure care. Oversees various landfill gas collection and control facilities on Wake County owned landfills. Works with the Wake County Communications and the Outreach/Education group within Solid Waste for promotion of managed facilities. Works with Recycling Operations group regarding appropriate recycling and disposal locations of waste from managed facilities. NOTE: Work Schedule: Mon - Fri 8:30am - 5:15pm with opportunity to participate in a hybrid work model based on the needs of the organization. *This position requires up to 50% field work and has paid scheduled on-call work (up to 1 week per month)* About Our Team The South Wake Landfill receives close to 2000 tons of Wake County only trash that’s delivered by private & municipal solid waste haulers and it’s considered to be a cutting-edge facility when it comes to managing waste and associated malodors - in fact we offer regular tours of the facilities of which have had over 2000 people take over the past 5 years. We also oversee the Convenience Centers (11), Multi-Material Recycling Facilities (3) and Household Hazardous Waste Facilities (3) scattered around Wake County. The Solid Waste Team is part of the Environmental Services Department for Wake County. We are a relatively small team (17 full time positions) with a budget of over $30 M per year. This is primarily because our group are mostly contract managers. We procure and manage the contracts by with our various sites are operated. We have an active capital improvement program that is normally building 2-3 projects per year with assistance from the Facilities Design & Construction Department. Most of our staff has been with the division five + years, but the majority have been with us for ten or more; it is a great group to work with! The Basics (Required Education and Experience) Bachelor's degree in Environmental Sciences, Engineering or a related field Five years of experience in solid waste management Valid driver's license and a "safe" driving record Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) SWANA MOLO (Manager of Landfill Operations) Certification and/or Registration as a NC Professional Engineer How Will We Know You're 'The One'? Advanced knowledge of solid waste services and operations involving the collection, disposal, recycling and processing of materials, community collection, landfill construction and operations, or other comparable program areas Ability to monitor/assess performance of self, other individuals, or organizations to make improvements or take corrective action Solid communication skills in writing as appropriate for the needs of the audience Ability to analyze the relative costs and benefits of potential actions to choose the most appropriate one Ability to convey information effectively Solid critical thinking and problem-solving skills Proficient in the use of Microsoft Suite (Word, Outlook, Access and/or Excel or related systems) About This Position Location: Waverly F. Akins Wake County Office Building Raleigh, NC 27614 Employment Type: Regular Work Schedule: Mon -Fri 8:15am - 5:30pm; opportunity to participate in a hybrid work model based on org Hiring Range: 84,519 - 118,322 Market Range: 84,519.00 - 152,126.00 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 7/4/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
WAKE COUNTY, NC Raleigh, North Carolina, United States
Jun 27, 2024
What You'll Be Doing Consider joining #TeamWake, where you can make a difference in the community while working for an employer that values you! Comprehensive benefits and wellness programs are the rewards that go beyond the paycheck, including a 5% employer contribution to NC 401(k);on-site Employee Health Centers;employee assistance programs; andmedical, dental, vision,andlife insurance options. The County also offers agenerouspaid leave program, furthering its commitment to supporting employees and their families, both inside and outside of work. Families in Wake County need you to help with their health and wellness needs! If you want to help your community with their wellness, this is the job for you! As an Eligibility Caseworker I , you will work in our Economic & Social Services Division assigned to the Family and Children Medicaid (FCMA) Program , (Intake and/or Review). You will help provide critical resources for eligible residents of Wake County, which keeps them healthy! Positions are available at the Swinburne, Departure Drive, Sunnybrook, Southern Regional Center, Eastern Regional Center, and Somerset locations. Eligibility Caseworkers typically may be assigned application and/or review functions in one program; however, sometimes they may be responsible for multiple programs or functions. Interaction can be extensive or minimal with clients - in person or via phone - depending on program and function. Your primary duties will include: Providing case management service by processing applications and/or reviews; determining initial and/or on-going eligibility for Family and Children Medicaid Entering all required data into computer systems (NCFast), to authorize benefits Referring household to outside community resources, if needed Maintaining thorough knowledge of all policy and procedures via training and keeping abreast of all policy changes Providing back-up for other Caseworkers, and accurate and timely documentation processing utilizing document management system (OnBase) for caseload management Orientation & Training We provide intensive training for new hires - (i.e., program, systems, etc.) Formal training normally lasts 2 to 3 months from its start date. Training requires testing in some areas, with a passing grade expectation of normally 80% upon completion. You would be expected to attend at least 90% of our new hire training. Training is in person. mandatory and is provided to assist in your success as a new employee. After training, a hybrid work schedule may temporarily be available. About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) High school degree or GED Two years of related experience Valid Driver's License and "safe" driving record Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Experience determining eligibility for a State or County Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program) Experience in a Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency Direct clerical or customer services experience providing support to a Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC, or Energy Assistance Program) Spanish language skills preferred but not required How Will We Know You're 'The One'? Adaptability with high stress tolerance Accountability and integrity with a strong attention to detail Strong ability to communicate complex policy and determine client budgets; and the ability to develop proficiency in calculating client budgets Customer-service oriented, appreciative of client diversity, and possesses the ability to develop and maintain strong relationships with customers and responding to their identified needs Ability to perform in a fast-paced deadline-driven environment with extreme accuracy, to include flexibility and adaptability in an environment with frequent changes Proficient with basic computer skills (e.g. Microsoft Word and Excel) and NCFAST, Hyland OnBase (PRIME), and OLV (Online Verification) About This Position Location: Human Services Center Swinburne Raleigh, NC 27610 Employment Type: Regular Work Schedule: Mon - Fri 8:00 am - 5:00 pm Hiring Range: 19.46 - 24.94 Commensurate with Experience Market Range: 19.46 - 31.40 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 7/12/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.