Role Information Technology Services is seeking a highly skilled and experienced Senior Business System Analyst to join our dynamic team! Our ideal candidate for this senior level technical position will have direct experience in the following areas: Business Process Analysis (BPA), Business Process Reengineering (BPR), ServiceNow Administration, M365, PowerShell, HTML, CSS, JavaScript, Microsoft DevOps, Visual Studio, C#, VB, ASP.Net, MVC, SSIS, SSRS, Structured Query Language (SQL), SQL Server Management Studio (SSMS), Relational Database Design and Administration and IIS support. Review the full classification specification for Systems Engineer Analyst IV. Major Duties, Responsibilities Daily activities will include, but not limited to: Analyze the needs of Yavapai County departments, gathering technical requirements to assist departments with design, development, procurement, testing and/or integrating software systems to meet business needs. Configure and oversee both on-premises solutions and SaaS applications. Recommend software upgrades to existing systems and presents newly available options that may better meet the needs of the departments. Responsible for monitoring application lifecycle, application performance and troubleshooting any issues that surface. Maintain and support custom software applications in accordance with Yavapai County Information Technology lifecycle management policies and procedures. Provide subject matter expertise for new technology projects. Convey complex technical information to management and departmental customers. Deliver service excellence through effective communication and coordination to all relevant stakeholders. Create effective service support metrics for all customers and Key Performance Indicators (KPIs) for all services and internal staff. Minimum Qualifications Education: Bachelor’s Degree in Information Systems or closely related field. Experience: A minimum of seven (7) years of experience in information technology or related field. An equivalent combination of directly related work experience and education may substitute for the degree requirement on a year-per-year basis. Additional Requirements: Must possess a valid Arizona driver’s license. EMPLOYEE BENEFITS Yavapai County Government offers a comprehensive employee benefits package to Full-Time employees working 30 or more hours per week that includes but is not limited to: • 10 Paid Holidays Per Year • Annual Leave • Employee Assistance Program (EAP) • Health Care Insurance - Medical, Dental, Vision • Life Insurance • Long-Term & Short-Term Disability • Retirement Plans • Sick Leave • Tuition Reimbursement Program ELECTIVE COVERAGE • 457 Deferred Compensation Program • Dependent Health Care Insurance - Medical, Dental, Vision • Flexible Spending Account (FSA) • Health Savings Account (HSA) • Short-Term Disability • Supplemental Life (for employees & dependents) PLEASE NOTE • Part-Time , Temporary and Seasonal employees accrue Sick Leave based on hours worked. • Part-Time employees have limited benefits available. • Temporary and Seasonal employees are not eligible to accrue Annual Leave. Click here to view our benefits summary. Closing Date/Time: Continuous
Jun 17, 2024
Full Time
Role Information Technology Services is seeking a highly skilled and experienced Senior Business System Analyst to join our dynamic team! Our ideal candidate for this senior level technical position will have direct experience in the following areas: Business Process Analysis (BPA), Business Process Reengineering (BPR), ServiceNow Administration, M365, PowerShell, HTML, CSS, JavaScript, Microsoft DevOps, Visual Studio, C#, VB, ASP.Net, MVC, SSIS, SSRS, Structured Query Language (SQL), SQL Server Management Studio (SSMS), Relational Database Design and Administration and IIS support. Review the full classification specification for Systems Engineer Analyst IV. Major Duties, Responsibilities Daily activities will include, but not limited to: Analyze the needs of Yavapai County departments, gathering technical requirements to assist departments with design, development, procurement, testing and/or integrating software systems to meet business needs. Configure and oversee both on-premises solutions and SaaS applications. Recommend software upgrades to existing systems and presents newly available options that may better meet the needs of the departments. Responsible for monitoring application lifecycle, application performance and troubleshooting any issues that surface. Maintain and support custom software applications in accordance with Yavapai County Information Technology lifecycle management policies and procedures. Provide subject matter expertise for new technology projects. Convey complex technical information to management and departmental customers. Deliver service excellence through effective communication and coordination to all relevant stakeholders. Create effective service support metrics for all customers and Key Performance Indicators (KPIs) for all services and internal staff. Minimum Qualifications Education: Bachelor’s Degree in Information Systems or closely related field. Experience: A minimum of seven (7) years of experience in information technology or related field. An equivalent combination of directly related work experience and education may substitute for the degree requirement on a year-per-year basis. Additional Requirements: Must possess a valid Arizona driver’s license. EMPLOYEE BENEFITS Yavapai County Government offers a comprehensive employee benefits package to Full-Time employees working 30 or more hours per week that includes but is not limited to: • 10 Paid Holidays Per Year • Annual Leave • Employee Assistance Program (EAP) • Health Care Insurance - Medical, Dental, Vision • Life Insurance • Long-Term & Short-Term Disability • Retirement Plans • Sick Leave • Tuition Reimbursement Program ELECTIVE COVERAGE • 457 Deferred Compensation Program • Dependent Health Care Insurance - Medical, Dental, Vision • Flexible Spending Account (FSA) • Health Savings Account (HSA) • Short-Term Disability • Supplemental Life (for employees & dependents) PLEASE NOTE • Part-Time , Temporary and Seasonal employees accrue Sick Leave based on hours worked. • Part-Time employees have limited benefits available. • Temporary and Seasonal employees are not eligible to accrue Annual Leave. Click here to view our benefits summary. Closing Date/Time: Continuous
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information TYPE OF RECRUITMENT: Open Competitive Opportunity No out of class experience will be accepted. EXAM NUMBER: PH1515C FIRST DAY OF FILING : Wednesday, March 13, 2024 at 8:30 a.m., Pacific Time (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. DEFINITION: Conducts a wide range of studies and analyses of disaster services and emergency preparedness programs and plans. CLASSIFICATION STANDARDS: Positions allocable to this class typically report to a senior manager responsible for emergency/disaster preparedness programs in a large County department, and are distinguished by their responsibility for carrying out special studies, projects, and assignments, as directed. Positions in this class also act as team leader of staff assigned to assist them in the conduct of major studies or in providing for staffing of temporary emergency shelters. Incumbents of these positions must exercise a working knowledge of the Federal, State, and County policies, plans and guidelines for emergency/disaster management. Essential Job Functions Responsible for building emergency/disaster preparedness plans and programs in coordination with the Department Emergency manager. Develops and maintains emergency/disaster procedures manuals, education materials and training for both Department-wide Continuity of Operations Program and for the building-specific Building Emergency Response Programs. Coordinates and conducts meetings to inform departmental staff on emergency/disaster response and continuity procedures. Gathers data needed to identify and recommend solutions to maximize effectiveness and efficiency of disaster and emergency systems. Assists in identifying and analyzing problems and complaints relating to disaster and emergency systems and recommends solutions to maximize effectiveness and efficiency. Analyzes and interprets legislative proposals relating to emergency/disaster management systems and recommends amendments as needed. Provides assistance to County departments on developing, coordination, and evaluation of building and facility evacuation and training programs. Prepares and maintains emergency/disaster procedures manuals and assists in preparing educational materials and programs. Gathers data needed to respond to correspondence or prepares reports requiring specialized knowledge of the County emergency/disaster and disaster services system. Supervise a work unit of program specialists responsible for ongoing emergency/disaster preparedness programs and planning in a large County department, as needed. Requirements MINIMUM REQUIREMENTS: Three years of highly responsible * administrative ** or staff experience *** dealing with the investigation and solution of problems of organizations, programs, system and procedures, or planning. One year of the required experience must have been in a disaster or emergency services program ****. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: 2 - Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. SPECIALTY REQUIREMENTS INFORMATION: You must POSSESS and CLEARLY EXPRESS detailed years of experience related to the Minimum Requirements listed above within your online job application under the "Experience" area. *Highly responsible is defined as experience at the senior level with extensive knowledge of program related processes and procedures. ** Administrative experience is defined as work performed typically in an administrative services branch of an organizational unit, including responsibility for the development of procedures and participation in policy formulation. Experience at the level of independent responsibility for assignments of average difficulty analyzing and making recommendations for the solution of programs of organization, budget, personnel, information services, programs, facilities planning, materials management, and general management. *** Staff experience is defined as work performed in an advisory capacity to line managers to provide program and administrative support. Work includes assisting and supporting administration by doing research, analysis, and making recommendations to line managers on matters such as: utilization of personnel; allocation of funds; workload and workload fluctuations; and programs and procedures for accomplishing work objectives. **** Examples of a disaster or emergency services program are programs focusing on developing and maintaining emergency plans, protocols or processes; developing and/or providing emergency management training; coordinating staff emergency response units or support programs; coordinating or supporting program/organization crisis or disaster response, such as the Federal Emergency Management Agency (FEMA), Standardized Emergency Management System (SEMS) and National Incident Management System (NIMS). DESIRABLE QUALIFICATION: Credit will be given to applicants who possess the following desirable qualifications: Additional experience beyond the Minimum Requirements of the specialized experience in a disaster or an emergency services program. Completion of a State, Federal or International Emergency Management Certificate Program or the equivalent. Additional Information EXAMINATION CONTENT: Once we have determined that you meet our minimum requirements, the examination process will consist of an evaluation of experience based on application information, desirable qualifications, and supplemental questionnaire information submitted at the time of filing weighted 100%. Applicants must meet the Minimum Requirements and achieve a passing score of 70% or higher on the examination to be added to the Eligible Register (hiring list). Passing this examination and being added to the Eligible Register does not guarantee an offer of employment. ELIGIBILITY INFORMATION: The names of candidates will be added to the Eligible Register in the order of their score group for a period of twelve (12) months following the date of eligibility. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS . Complete applications will be processed on an as received basis and promulgated to the Eligible Register accordingly. VACANCY INFORMATION: The Eligible Register resulting from this examination will be used to fill vacancies in the Department of Public Health as they occur. AVAILABLE SHIFT: Appointees may be required to work any shift, including evenings, nights, weekends and holidays. SPECIAL INFORMATION APPLICATION AND FILING INFORMATION: How to Apply Applications must be submitted ONLINE ONLY. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Plan to submit your online application well in advance of the 5:00 pm deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Apply online by clicking on the green "Apply" button located on this posting. You can also track the status of your application using this website. Any required documents and/or additional information, if any, must be received with your application at the time of filing online or within fifteen (15) calendar days from application submission to HRExams@ph.lacounty.gov. The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements. Fill out your application and supplemental questionnaire completely and correctly to receive full credit for any relevant education, training, and job experience you include. In the space provided for education, include the names and addresses of schools attended, dates attended, degree received, and degree major. For each job held, give the name and address of your employer, your job/position title, beginning and ending dates, number of hours worked per week, and detailed description of work and duties performed. If the application and/or Supplemental Questionnaire is/are incomplete, the application will be REJECTED. IMPORTANT NOTES: Please note that ALL information supplied by applicants and included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. Applications may be rejected at any stage of the examination and selection process. FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT . Utilizing VERBIAGE from Class Specification(s) and/or Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. In doing so your application will be dispositioned as INCOMPLETE and will not be accepted. Comments such as "SEE RESUME" or "SEE APPLICATION" will not be considered a valid response; therefore, using such statements will also result in your application being rejected as INCOMPLETE . FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will follow all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. ANTI-RACISM, DIVERSITY, and INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org. NO SHARING OF USER ID, E-MAIL AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 659-6546 Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact E-mail: HRExams@ph.lacounty.gov For detailed information, please click here Closing Date/Time: Continuous
May 25, 2024
Full Time
Position/Program Information TYPE OF RECRUITMENT: Open Competitive Opportunity No out of class experience will be accepted. EXAM NUMBER: PH1515C FIRST DAY OF FILING : Wednesday, March 13, 2024 at 8:30 a.m., Pacific Time (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. DEFINITION: Conducts a wide range of studies and analyses of disaster services and emergency preparedness programs and plans. CLASSIFICATION STANDARDS: Positions allocable to this class typically report to a senior manager responsible for emergency/disaster preparedness programs in a large County department, and are distinguished by their responsibility for carrying out special studies, projects, and assignments, as directed. Positions in this class also act as team leader of staff assigned to assist them in the conduct of major studies or in providing for staffing of temporary emergency shelters. Incumbents of these positions must exercise a working knowledge of the Federal, State, and County policies, plans and guidelines for emergency/disaster management. Essential Job Functions Responsible for building emergency/disaster preparedness plans and programs in coordination with the Department Emergency manager. Develops and maintains emergency/disaster procedures manuals, education materials and training for both Department-wide Continuity of Operations Program and for the building-specific Building Emergency Response Programs. Coordinates and conducts meetings to inform departmental staff on emergency/disaster response and continuity procedures. Gathers data needed to identify and recommend solutions to maximize effectiveness and efficiency of disaster and emergency systems. Assists in identifying and analyzing problems and complaints relating to disaster and emergency systems and recommends solutions to maximize effectiveness and efficiency. Analyzes and interprets legislative proposals relating to emergency/disaster management systems and recommends amendments as needed. Provides assistance to County departments on developing, coordination, and evaluation of building and facility evacuation and training programs. Prepares and maintains emergency/disaster procedures manuals and assists in preparing educational materials and programs. Gathers data needed to respond to correspondence or prepares reports requiring specialized knowledge of the County emergency/disaster and disaster services system. Supervise a work unit of program specialists responsible for ongoing emergency/disaster preparedness programs and planning in a large County department, as needed. Requirements MINIMUM REQUIREMENTS: Three years of highly responsible * administrative ** or staff experience *** dealing with the investigation and solution of problems of organizations, programs, system and procedures, or planning. One year of the required experience must have been in a disaster or emergency services program ****. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: 2 - Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. SPECIALTY REQUIREMENTS INFORMATION: You must POSSESS and CLEARLY EXPRESS detailed years of experience related to the Minimum Requirements listed above within your online job application under the "Experience" area. *Highly responsible is defined as experience at the senior level with extensive knowledge of program related processes and procedures. ** Administrative experience is defined as work performed typically in an administrative services branch of an organizational unit, including responsibility for the development of procedures and participation in policy formulation. Experience at the level of independent responsibility for assignments of average difficulty analyzing and making recommendations for the solution of programs of organization, budget, personnel, information services, programs, facilities planning, materials management, and general management. *** Staff experience is defined as work performed in an advisory capacity to line managers to provide program and administrative support. Work includes assisting and supporting administration by doing research, analysis, and making recommendations to line managers on matters such as: utilization of personnel; allocation of funds; workload and workload fluctuations; and programs and procedures for accomplishing work objectives. **** Examples of a disaster or emergency services program are programs focusing on developing and maintaining emergency plans, protocols or processes; developing and/or providing emergency management training; coordinating staff emergency response units or support programs; coordinating or supporting program/organization crisis or disaster response, such as the Federal Emergency Management Agency (FEMA), Standardized Emergency Management System (SEMS) and National Incident Management System (NIMS). DESIRABLE QUALIFICATION: Credit will be given to applicants who possess the following desirable qualifications: Additional experience beyond the Minimum Requirements of the specialized experience in a disaster or an emergency services program. Completion of a State, Federal or International Emergency Management Certificate Program or the equivalent. Additional Information EXAMINATION CONTENT: Once we have determined that you meet our minimum requirements, the examination process will consist of an evaluation of experience based on application information, desirable qualifications, and supplemental questionnaire information submitted at the time of filing weighted 100%. Applicants must meet the Minimum Requirements and achieve a passing score of 70% or higher on the examination to be added to the Eligible Register (hiring list). Passing this examination and being added to the Eligible Register does not guarantee an offer of employment. ELIGIBILITY INFORMATION: The names of candidates will be added to the Eligible Register in the order of their score group for a period of twelve (12) months following the date of eligibility. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS . Complete applications will be processed on an as received basis and promulgated to the Eligible Register accordingly. VACANCY INFORMATION: The Eligible Register resulting from this examination will be used to fill vacancies in the Department of Public Health as they occur. AVAILABLE SHIFT: Appointees may be required to work any shift, including evenings, nights, weekends and holidays. SPECIAL INFORMATION APPLICATION AND FILING INFORMATION: How to Apply Applications must be submitted ONLINE ONLY. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Plan to submit your online application well in advance of the 5:00 pm deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Apply online by clicking on the green "Apply" button located on this posting. You can also track the status of your application using this website. Any required documents and/or additional information, if any, must be received with your application at the time of filing online or within fifteen (15) calendar days from application submission to HRExams@ph.lacounty.gov. The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements. Fill out your application and supplemental questionnaire completely and correctly to receive full credit for any relevant education, training, and job experience you include. In the space provided for education, include the names and addresses of schools attended, dates attended, degree received, and degree major. For each job held, give the name and address of your employer, your job/position title, beginning and ending dates, number of hours worked per week, and detailed description of work and duties performed. If the application and/or Supplemental Questionnaire is/are incomplete, the application will be REJECTED. IMPORTANT NOTES: Please note that ALL information supplied by applicants and included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. Applications may be rejected at any stage of the examination and selection process. FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT . Utilizing VERBIAGE from Class Specification(s) and/or Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. In doing so your application will be dispositioned as INCOMPLETE and will not be accepted. Comments such as "SEE RESUME" or "SEE APPLICATION" will not be considered a valid response; therefore, using such statements will also result in your application being rejected as INCOMPLETE . FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will follow all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. ANTI-RACISM, DIVERSITY, and INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org. NO SHARING OF USER ID, E-MAIL AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 659-6546 Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact E-mail: HRExams@ph.lacounty.gov For detailed information, please click here Closing Date/Time: Continuous
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
Position posted until filled General Description and Classification Standards Performs reporting and analysis work in support of departmental research, performance reporting, operations management, and departmental operations. Designs and prepares reports by accessing databases or by consolidating data from multiple sources. Lays out report formats and produces reports. May summarize data and provide commentary or observations based on analysis. Position does not perform data entry. Sources of data may be enterprise systems, complex spreadsheets, databases, etc. requiring specialized expertise or training. Note: positions in this class may also perform other related administrative or operations tasks within the organization provided they have a similar level of professional challenge. Supervision Received Performs work under general supervision with review and advice from manager or a senior level professional. May work independently or with other workers with responsibility for completion of assigned tasks. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Assumes responsibility for maintaining accuracy of assigned operating records and/or databases. Identifies processes or reporting functions that do not provide the necessary level of completeness, detail or accuracy. Designs standard report formats based on organizational needs for information. Retrieves and summarizes data from various information systems for inclusion into research or operating reports. Writes queries in the appropriate reporting language. Reviews monthly operating statistics and operating data and prepares operating reports. Participates in internal and external research projects by collecting, reviewing, and summarizing results. Generates reports, presentations, graphics, forms and other documents to demonstrate information flow and project results. May make presentations of periodic reports or special projects to organizational management. Decision Making Selects from multiple procedures and methods to accomplish tasks. Establishes work methods, timetables, performance standards, etc. Leadership Provided Provides guidance and training as required to lower level, interns, temporary employees, etc. Serves as a technical resource or mentor to other employees. May lead or instruct less experienced workers in high level or technical jobs. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list Strong knowledge of Microsoft Office applications, with emphasis on Excel (intermediate to advanced user), and similar skill with Word & Powerpoint Self starter Excellent written and verbal communication skills Interacts with line staff, managers, and supervisors when conducting studies, surveys, or audits. Knowledge of databases, reporting methods and formats. Skill in operation of computers to retrieve data and prepare reports and presentations; in writing narrative reports; in communicating. Ability to review data and identify data trends and/or inconsistencies. Minimum Qualifications Education and Experience Associates Degree or higher with emphasis in business/public administration, project management, facilities, or other related discipline. Preferred Education & Experience Bachelor's degree as described above, plus 3-4 years experience in data analysis. Licensures and Certifications No specific certifications or licensures required. Individual positions may require completion of training in specific reporting languages or software. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.
May 24, 2024
Full Time
Position posted until filled General Description and Classification Standards Performs reporting and analysis work in support of departmental research, performance reporting, operations management, and departmental operations. Designs and prepares reports by accessing databases or by consolidating data from multiple sources. Lays out report formats and produces reports. May summarize data and provide commentary or observations based on analysis. Position does not perform data entry. Sources of data may be enterprise systems, complex spreadsheets, databases, etc. requiring specialized expertise or training. Note: positions in this class may also perform other related administrative or operations tasks within the organization provided they have a similar level of professional challenge. Supervision Received Performs work under general supervision with review and advice from manager or a senior level professional. May work independently or with other workers with responsibility for completion of assigned tasks. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Assumes responsibility for maintaining accuracy of assigned operating records and/or databases. Identifies processes or reporting functions that do not provide the necessary level of completeness, detail or accuracy. Designs standard report formats based on organizational needs for information. Retrieves and summarizes data from various information systems for inclusion into research or operating reports. Writes queries in the appropriate reporting language. Reviews monthly operating statistics and operating data and prepares operating reports. Participates in internal and external research projects by collecting, reviewing, and summarizing results. Generates reports, presentations, graphics, forms and other documents to demonstrate information flow and project results. May make presentations of periodic reports or special projects to organizational management. Decision Making Selects from multiple procedures and methods to accomplish tasks. Establishes work methods, timetables, performance standards, etc. Leadership Provided Provides guidance and training as required to lower level, interns, temporary employees, etc. Serves as a technical resource or mentor to other employees. May lead or instruct less experienced workers in high level or technical jobs. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list Strong knowledge of Microsoft Office applications, with emphasis on Excel (intermediate to advanced user), and similar skill with Word & Powerpoint Self starter Excellent written and verbal communication skills Interacts with line staff, managers, and supervisors when conducting studies, surveys, or audits. Knowledge of databases, reporting methods and formats. Skill in operation of computers to retrieve data and prepare reports and presentations; in writing narrative reports; in communicating. Ability to review data and identify data trends and/or inconsistencies. Minimum Qualifications Education and Experience Associates Degree or higher with emphasis in business/public administration, project management, facilities, or other related discipline. Preferred Education & Experience Bachelor's degree as described above, plus 3-4 years experience in data analysis. Licensures and Certifications No specific certifications or licensures required. Individual positions may require completion of training in specific reporting languages or software. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
Position posted until filled. Salary range: $47,900.00-$57,500.00 General Description and Classification Standards Performs reporting and analysis work in support of departmental research, performance reporting, operations management, and departmental operations. Designs and prepares reports by accessing databases or by consolidating data from multiple sources. Lays out report formats and produces reports. May summarize data and provide commentary or observations based on analysis. Position does not perform data entry. Sources of data may be enterprise systems, complex spreadsheets, databases, etc. requiring specialized expertise or training. Note: positions in this class may also perform other related administrative or operations tasks within the organization provided they have a similar level of professional challenge. Supervision Received Performs work under general supervision with review and advice from manager or a senior level professional. May work independently or with other workers with responsibility for completion of assigned tasks. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Assumes responsibility for maintaining accuracy of assigned operating records and/or databases. Identifies processes or reporting functions that do not provide the necessary level of completeness, detail or accuracy. Designs standard report formats based on organizational needs for information. Retrieves and summarizes data from various information systems for inclusion into research or operating reports. Writes queries in the appropriate reporting language. Reviews monthly operating statistics and operating data and prepares operating reports. Participates in internal and external research projects by collecting, reviewing, and summarizing results. Generates reports, presentations, graphics, forms and other documents to demonstrate information flow and project results. May make presentations of periodic reports or special projects to organizational management. Decision Making Selects from multiple procedures and methods to accomplish tasks. Establishes work methods, timetables, performance standards, etc. Leadership Provided Provides guidance and training as required to lower level, interns, temporary employees, etc. Serves as a technical resource or mentor to other employees. May lead or instruct less experienced workers in high level or technical jobs. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list Interacts with line staff, managers, and supervisors when conducting studies, surveys, or audits. Knowledge of databases, reporting methods and formats. Skill in operation of computers to retrieve data and prepare reports and presentations; in writing narrative reports; in communicating. Ability to review data and identify data trends and/or inconsistencies. Minimum Qualifications Education and Experience Bachelor's degree in business/public administration, accounting, finance, information technology, statistics, human resources or a related field (equivalent professional experience may be considered for substitution for the required degree on an exception basis). 3 years of work experience in creation, reporting, and/or management of data or closely related tasks (not including data entry). Preferred Education & Experience Bachelor's degree as described above, plus 3-4 years experience in data analysis. Licensures and Certifications No specific certifications or licensures required. Individual positions may require completion of training in specific reporting languages or software. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.
May 11, 2024
Full Time
Position posted until filled. Salary range: $47,900.00-$57,500.00 General Description and Classification Standards Performs reporting and analysis work in support of departmental research, performance reporting, operations management, and departmental operations. Designs and prepares reports by accessing databases or by consolidating data from multiple sources. Lays out report formats and produces reports. May summarize data and provide commentary or observations based on analysis. Position does not perform data entry. Sources of data may be enterprise systems, complex spreadsheets, databases, etc. requiring specialized expertise or training. Note: positions in this class may also perform other related administrative or operations tasks within the organization provided they have a similar level of professional challenge. Supervision Received Performs work under general supervision with review and advice from manager or a senior level professional. May work independently or with other workers with responsibility for completion of assigned tasks. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Assumes responsibility for maintaining accuracy of assigned operating records and/or databases. Identifies processes or reporting functions that do not provide the necessary level of completeness, detail or accuracy. Designs standard report formats based on organizational needs for information. Retrieves and summarizes data from various information systems for inclusion into research or operating reports. Writes queries in the appropriate reporting language. Reviews monthly operating statistics and operating data and prepares operating reports. Participates in internal and external research projects by collecting, reviewing, and summarizing results. Generates reports, presentations, graphics, forms and other documents to demonstrate information flow and project results. May make presentations of periodic reports or special projects to organizational management. Decision Making Selects from multiple procedures and methods to accomplish tasks. Establishes work methods, timetables, performance standards, etc. Leadership Provided Provides guidance and training as required to lower level, interns, temporary employees, etc. Serves as a technical resource or mentor to other employees. May lead or instruct less experienced workers in high level or technical jobs. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list Interacts with line staff, managers, and supervisors when conducting studies, surveys, or audits. Knowledge of databases, reporting methods and formats. Skill in operation of computers to retrieve data and prepare reports and presentations; in writing narrative reports; in communicating. Ability to review data and identify data trends and/or inconsistencies. Minimum Qualifications Education and Experience Bachelor's degree in business/public administration, accounting, finance, information technology, statistics, human resources or a related field (equivalent professional experience may be considered for substitution for the required degree on an exception basis). 3 years of work experience in creation, reporting, and/or management of data or closely related tasks (not including data entry). Preferred Education & Experience Bachelor's degree as described above, plus 3-4 years experience in data analysis. Licensures and Certifications No specific certifications or licensures required. Individual positions may require completion of training in specific reporting languages or software. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.
STATE CENTER COMMUNITY COLLEGE DISTRICT
Fresno, California, United States
General Purpose Under general supervision, plans, designs and performs complex quantitative and qualitative research studies, surveys and other analyses; performs project management duties for a portfolio of studies; conducts focus groups; prepares and presents research papers, reports and recommendations in order to communicate data for others to understand outcomes and make decisions; and performs related duties as assigned. Essential Duties & Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Designs complex quantitative and qualitative research and study methodologies for a variety of institutional research projects and assignments including studies related to the planning, accreditation, student learning outcome accessment, student success, retention and other institutional effectiveness measures; coordinates projects from conceptual design and problem definition/hypothesis development through data collection, analysis, interpretation and findings; manages a portfolio of project timelines and resources; monitors the deployment and frequency of surveys, focus groups and other qualitative data measurement tools. Develops proposals, tests research hypotheses and identifies appropriate research methodologies, statistical analysis techniques and data resources; conducts focus groups and one-on-one interviews; develops, implements and analyzes surveys; extracts, collects, analyzes and reconciles data and information related to accreditation, academic programs, grants, enrollment and curriculum management, student demographics and outcomes and other relevant data. Assists in the development of data elements, databases and business practices related to the collection of student data; validates the consistancy of data across programs, departments and throughout the District; generates complex data sets required for grant applications and reporting. Coordinates and assists with college planning, accreditation, program reviews and the assessment of student learning outcomes; participates in determining the implications of college practices, policies, measures and procedures and contributes to decision making on courses of action. Participates on and provides research assistance to college and District committees and ad hoc groups; prepares reports, presentations and plans to assist in decision making and process improvement to improve student learning and institutional effectiveness; provides training on data usage and report analysis to college management and faculty. Serves as an advanced functional expert for statistical software programs and modules and college databases; manages software and system user testing and may oversee software licensing; ensures the accuracy of data prior to submission to the State Chancellor's Office, the California Community College System Office, accrediting bodies and other organizations as needed. As assigned, provides input in selecting, training and providing day-to-day lead work guidance and direction to other professional staff; assigns, schedules and monitors work for completeness, accuracy and conformance with District, department and legal/regulatory requirements and standards; monitors workflow to ensure mandated deadlines are being met in an optimal manner; provides information, instruction and training on work procedures and technical/legal/regulatory requirements. Provides input to supervisor on employee work performance and behaviors; assists in ensuring a fair, open and inclusive work environment in accordance with the District's mission, goals and values. Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District. OTHER DUTIES Develops and distributes dashboards and other visual metric tracking tools. Maintains and updates the institutional research and planning website; ensures uploaded documentation is ADA compliant. Performs related duties as assigned. Employment Standards / Minimum Qualifications KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Theories, principles, methods and techniques of complex institutional and social science research. Professionally accepted research practices applicable to research design, methodology development/selection, data analysis and interpretation and reporting. Principles and practices of survey development, design and dissemination. Theories, principles, methods and techniques of statistical analysis. Statistical analysis software packages such as SPSS and Tableau and programming skills and tools used in extracting data sets. Methods and techniques applicable to college planning, evaluation of accreditation standards and processes, program review and assessment of student learning outcomes. Advanced knowledge of data extraction and query tools such as structured query language (SQL). Principles, practices and methods of administrative, organizational and management analysis. Applicable sections of the California Education Code and other applicable laws. Principles, tools and techniques of project planning and management. Data warehousing principles and methods. Modern office practices, procedures and equipment including computers and applicable software programs. Practices and techniques of sound business communication; correct English usage, including spelling, grammar and punctuation. College and District organization, rules, policies and procedures applicable to departmental and division operations. Safety policies and safe work practices applicable to the assignment. Uses and operations of scanners, phone systems, computers, standard business software, and database and spreadsheet applications. Skills and Abilities to: Consultatively provide information and guidance to College faculty and staff on research and analysis techniques. Identify, investigate and define research issues and problems and locate sources of data to meet research needs and requirements, as appropriate to assigned scope of responsibility. Understand, interpret, explain and apply standard research methodologies and techniques. Use interactive analytical statistical software packages efficiently. Operate computers and make advanced functional use of standard business software, including word processing, spreadsheet, presentation, graphics and database applications. Use specialized software to create survey instruments. Apply graphical user interfaces (GUI), SQL and other programming and database tools to provide effective access to and presentation of community college-related information. Work collaboratively with a variety of faculty and staff in carrying out research and reporting functions. Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices. Communicate effectively, orally and in writing. Present research findings clearly, logically and in a meaningful and understandable form, using a wide variety of modalities. Maintain the confidentiality of information. Basic principles and practices of employee work guidance and direction. Personnel Commission Rules, Administrative Regulations, Human Resources procedures and collective bargaining agreements. Exercise tact and diplomacy in dealing with sensitive, complex and confidential issues and situations. Establish and maintain effective working relationships with all those encountered in the course of work. EDUCATION AND EXPERIENCE A Master's degree from an accredited college or university, and at least three years of progressively responsible experience in social science or institutional research, including responsibility for research design, methodology development and statistical analysis; or an equivalent combination of training and experience. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program in some assignments. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk and stand; and lift up to 10 pounds and occasionally up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, staff, the public and others encountered in the course of work. WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions, and the noise level is usually quiet. The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Assessment Process Only the most qualified applicants will be invited to interview for the assessment. Full-time permanent positions provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents, as well as life insurance and disability coverage for employees.Part-time positions are paid hourly, with limited benefits. For a detailed list of benefits, visit our benefits page .
Mar 07, 2024
Temporary
General Purpose Under general supervision, plans, designs and performs complex quantitative and qualitative research studies, surveys and other analyses; performs project management duties for a portfolio of studies; conducts focus groups; prepares and presents research papers, reports and recommendations in order to communicate data for others to understand outcomes and make decisions; and performs related duties as assigned. Essential Duties & Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Designs complex quantitative and qualitative research and study methodologies for a variety of institutional research projects and assignments including studies related to the planning, accreditation, student learning outcome accessment, student success, retention and other institutional effectiveness measures; coordinates projects from conceptual design and problem definition/hypothesis development through data collection, analysis, interpretation and findings; manages a portfolio of project timelines and resources; monitors the deployment and frequency of surveys, focus groups and other qualitative data measurement tools. Develops proposals, tests research hypotheses and identifies appropriate research methodologies, statistical analysis techniques and data resources; conducts focus groups and one-on-one interviews; develops, implements and analyzes surveys; extracts, collects, analyzes and reconciles data and information related to accreditation, academic programs, grants, enrollment and curriculum management, student demographics and outcomes and other relevant data. Assists in the development of data elements, databases and business practices related to the collection of student data; validates the consistancy of data across programs, departments and throughout the District; generates complex data sets required for grant applications and reporting. Coordinates and assists with college planning, accreditation, program reviews and the assessment of student learning outcomes; participates in determining the implications of college practices, policies, measures and procedures and contributes to decision making on courses of action. Participates on and provides research assistance to college and District committees and ad hoc groups; prepares reports, presentations and plans to assist in decision making and process improvement to improve student learning and institutional effectiveness; provides training on data usage and report analysis to college management and faculty. Serves as an advanced functional expert for statistical software programs and modules and college databases; manages software and system user testing and may oversee software licensing; ensures the accuracy of data prior to submission to the State Chancellor's Office, the California Community College System Office, accrediting bodies and other organizations as needed. As assigned, provides input in selecting, training and providing day-to-day lead work guidance and direction to other professional staff; assigns, schedules and monitors work for completeness, accuracy and conformance with District, department and legal/regulatory requirements and standards; monitors workflow to ensure mandated deadlines are being met in an optimal manner; provides information, instruction and training on work procedures and technical/legal/regulatory requirements. Provides input to supervisor on employee work performance and behaviors; assists in ensuring a fair, open and inclusive work environment in accordance with the District's mission, goals and values. Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District. OTHER DUTIES Develops and distributes dashboards and other visual metric tracking tools. Maintains and updates the institutional research and planning website; ensures uploaded documentation is ADA compliant. Performs related duties as assigned. Employment Standards / Minimum Qualifications KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Theories, principles, methods and techniques of complex institutional and social science research. Professionally accepted research practices applicable to research design, methodology development/selection, data analysis and interpretation and reporting. Principles and practices of survey development, design and dissemination. Theories, principles, methods and techniques of statistical analysis. Statistical analysis software packages such as SPSS and Tableau and programming skills and tools used in extracting data sets. Methods and techniques applicable to college planning, evaluation of accreditation standards and processes, program review and assessment of student learning outcomes. Advanced knowledge of data extraction and query tools such as structured query language (SQL). Principles, practices and methods of administrative, organizational and management analysis. Applicable sections of the California Education Code and other applicable laws. Principles, tools and techniques of project planning and management. Data warehousing principles and methods. Modern office practices, procedures and equipment including computers and applicable software programs. Practices and techniques of sound business communication; correct English usage, including spelling, grammar and punctuation. College and District organization, rules, policies and procedures applicable to departmental and division operations. Safety policies and safe work practices applicable to the assignment. Uses and operations of scanners, phone systems, computers, standard business software, and database and spreadsheet applications. Skills and Abilities to: Consultatively provide information and guidance to College faculty and staff on research and analysis techniques. Identify, investigate and define research issues and problems and locate sources of data to meet research needs and requirements, as appropriate to assigned scope of responsibility. Understand, interpret, explain and apply standard research methodologies and techniques. Use interactive analytical statistical software packages efficiently. Operate computers and make advanced functional use of standard business software, including word processing, spreadsheet, presentation, graphics and database applications. Use specialized software to create survey instruments. Apply graphical user interfaces (GUI), SQL and other programming and database tools to provide effective access to and presentation of community college-related information. Work collaboratively with a variety of faculty and staff in carrying out research and reporting functions. Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices. Communicate effectively, orally and in writing. Present research findings clearly, logically and in a meaningful and understandable form, using a wide variety of modalities. Maintain the confidentiality of information. Basic principles and practices of employee work guidance and direction. Personnel Commission Rules, Administrative Regulations, Human Resources procedures and collective bargaining agreements. Exercise tact and diplomacy in dealing with sensitive, complex and confidential issues and situations. Establish and maintain effective working relationships with all those encountered in the course of work. EDUCATION AND EXPERIENCE A Master's degree from an accredited college or university, and at least three years of progressively responsible experience in social science or institutional research, including responsibility for research design, methodology development and statistical analysis; or an equivalent combination of training and experience. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program in some assignments. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk and stand; and lift up to 10 pounds and occasionally up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, staff, the public and others encountered in the course of work. WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions, and the noise level is usually quiet. The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Assessment Process Only the most qualified applicants will be invited to interview for the assessment. Full-time permanent positions provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents, as well as life insurance and disability coverage for employees.Part-time positions are paid hourly, with limited benefits. For a detailed list of benefits, visit our benefits page .
Minimum Qualifications Education and/or Equivalent Experience: Three (3) years of education related to the job. Experience may substitute for education for up to (3) years. Licenses or Certifications: Valid Texas Driver’s License depending on assignment. Notes to Applicants Overview of the Position: This IT Support Analyst Sr position will be part of the Endpoint management support team in the IT customer service division of the Communications and Technology Management department at the City of Austin. The job requirements for this position are, provides systematic analysis for identifying and diagnosing faults and determining root causes for issues, improves Tier I and Tier II support business processes, provides key performance indicator analysis and reports to management, works with customers and purchasing to recommend, obtain quotes and deploy new solutions, recommends performance improvements, performs end-to-end support utilizing industry best practices, serves as lead resource on support team, performs systems administration functions including compliance and reporting, develops and publishes knowledge and process documents, provides advanced communications, provides advanced and escalated technical support, performs complex hardware, software, applications support, and performs preventative maintenance, and manages inventory and record keeping. The position may work late hours as needed. This position is required to work onsite. About the Department: The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Application Instructions: In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted. All interviews are being conducted over the phone, Microsoft Teams Phone (no video required) or virtually via Microsoft Teams (video required). Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference. Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information . Pay Range $28.85 - $37.85 Hours Monday - Friday 8:00 AM - 5:00 PM Must reside in Texas. Position will be in person. The position may work late hours as business needs require. Job Close Date 07/01/2024 Type of Posting Departmental Only Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 1520 Rutherford Lane Bldg 3, Austin Texas 78754 Preferred Qualifications Preferred Experience: Experience managing endpoints (Windows computers, android devices, Apple computers, et cetera) with Microsoft Intune, WorkspaceOne (Airwatch) or similar endpoint management system. Experience acting in a lead capacity in an information technology related job. Experience providing customer service in an information technology related job. Experience using Service Now or other IT service desk software Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Interacts with end-users to provide technical support in response to application or system issues. Conducts and manages logging of issues, diagnoses and resolves problems and escalates problems to the appropriate level. Provides high-quality customer service while using technical expertise to support end-users in-person, on the phone, by e-mail, by instant message, or by a case management system. Provides the first level of contact and response to complex requests for general IT support. Conducts and manages the logging of issues and generation of trouble service requests. Diagnoses and resolves problems. Documents, tracks and monitors reported incidents to ensure timely resolution. Provides administrative support, such as updating user account information, unlocking accounts, and addressing password issues, as needed. Implements and monitors the use, privacy, and confidentiality policies. Installs, sets up, and configures user devices (desktop, notebooks, tablets, phones, printers, mobile, radios, etc.) and connections (network, telephony, communications, video conferencing) and provides guidance to the Technical Support team. Leads in all user provisioning activities, procurement, voice requests, and maintaining and monitoring all assets. Provides software support for Microsoft Windows, Microsoft Office, common desktop applications, and City/department-developed applications, including feature and function usage. Manages, monitors, and prioritizes daily flow within the service request case management system, and email and phone queues to meet service levels. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of diagnostics, monitoring tools, remote desktop applications & virtual environments. Knowledge of developing and interpretating process flow diagrams, and overall network design and implementation. Knowledge of helpdesk ticketing systems, enterprise products, services or solutions, and service level agreements. Knowledge of software, hardware, and networking systems and best practices to support these systems. Ability to research to diagnose appropriate solutions, to follow standard procedures for escalation, and to prepare accurate and timely reports. Ability to multitask in an everchanging customer driven environment and manage several open issues at one time that span different levels of context. Ability to communicate effectively with customers and clients from issue initiation through to completion and follow up. Ability to anticipate, identify and define problems and seek root causes and to develop and implement practical and timely solutions. Ability to tailor questions and instructions to a customer’s competency level, communicate technical information to diverse audiences orally and in writing in an easily understood, authoritative and actionable manner and to document technical knowledge in the form of manuals and SOPs. Ability to assert ideas and persuade others to gain support across a matrixed organization. Ability to follow standard procedures for proper escalation of unresolved issues and follow through and resolve common issues with minimal direction. Ability to comprehend requirements and make appropriate recommendations, sustaining communication with customers/departments/users until their issue is resolved. Ability to research to diagnose an appropriate solution, multitask and manage several open issues at one time, prepare accurate and timely reports. Skill in incident reporting, troubleshooting, and issue/ticket resolution. Skill in installation/configuration, documentation, process orientation, and testing to provide first-hand resolution to problems. Skill in customer feedback analysis, incident reporting, and troubleshooting. Ability to adhere to required compliance to all change management policies and procedures. Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the IT Support Specialist Senior position are three (3) years of education related to the job. Experience may substitute for education for up to (3) years. Do you meet these minimum qualifications? Yes No * Please detail how you meet the minimum qualifications for this position. (Open Ended Question) * Are you a current CTM department employee? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Please describe your experience managing endpoints (Windows computers, android devices, Apple computers, et cetera) with Microsoft Intune, WorkspaceOne (Airwatch) or similar endpoint management system. (Open Ended Question) * Please describe your experience acting in a lead capacity in an information technology related job. (Open Ended Question) * Please describe your experience providing customer service in an information technology related job. (Open Ended Question) * Please describe your experience using Service Now or other IT service desk software. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
Jun 24, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Three (3) years of education related to the job. Experience may substitute for education for up to (3) years. Licenses or Certifications: Valid Texas Driver’s License depending on assignment. Notes to Applicants Overview of the Position: This IT Support Analyst Sr position will be part of the Endpoint management support team in the IT customer service division of the Communications and Technology Management department at the City of Austin. The job requirements for this position are, provides systematic analysis for identifying and diagnosing faults and determining root causes for issues, improves Tier I and Tier II support business processes, provides key performance indicator analysis and reports to management, works with customers and purchasing to recommend, obtain quotes and deploy new solutions, recommends performance improvements, performs end-to-end support utilizing industry best practices, serves as lead resource on support team, performs systems administration functions including compliance and reporting, develops and publishes knowledge and process documents, provides advanced communications, provides advanced and escalated technical support, performs complex hardware, software, applications support, and performs preventative maintenance, and manages inventory and record keeping. The position may work late hours as needed. This position is required to work onsite. About the Department: The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Application Instructions: In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted. All interviews are being conducted over the phone, Microsoft Teams Phone (no video required) or virtually via Microsoft Teams (video required). Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference. Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information . Pay Range $28.85 - $37.85 Hours Monday - Friday 8:00 AM - 5:00 PM Must reside in Texas. Position will be in person. The position may work late hours as business needs require. Job Close Date 07/01/2024 Type of Posting Departmental Only Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 1520 Rutherford Lane Bldg 3, Austin Texas 78754 Preferred Qualifications Preferred Experience: Experience managing endpoints (Windows computers, android devices, Apple computers, et cetera) with Microsoft Intune, WorkspaceOne (Airwatch) or similar endpoint management system. Experience acting in a lead capacity in an information technology related job. Experience providing customer service in an information technology related job. Experience using Service Now or other IT service desk software Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Interacts with end-users to provide technical support in response to application or system issues. Conducts and manages logging of issues, diagnoses and resolves problems and escalates problems to the appropriate level. Provides high-quality customer service while using technical expertise to support end-users in-person, on the phone, by e-mail, by instant message, or by a case management system. Provides the first level of contact and response to complex requests for general IT support. Conducts and manages the logging of issues and generation of trouble service requests. Diagnoses and resolves problems. Documents, tracks and monitors reported incidents to ensure timely resolution. Provides administrative support, such as updating user account information, unlocking accounts, and addressing password issues, as needed. Implements and monitors the use, privacy, and confidentiality policies. Installs, sets up, and configures user devices (desktop, notebooks, tablets, phones, printers, mobile, radios, etc.) and connections (network, telephony, communications, video conferencing) and provides guidance to the Technical Support team. Leads in all user provisioning activities, procurement, voice requests, and maintaining and monitoring all assets. Provides software support for Microsoft Windows, Microsoft Office, common desktop applications, and City/department-developed applications, including feature and function usage. Manages, monitors, and prioritizes daily flow within the service request case management system, and email and phone queues to meet service levels. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of diagnostics, monitoring tools, remote desktop applications & virtual environments. Knowledge of developing and interpretating process flow diagrams, and overall network design and implementation. Knowledge of helpdesk ticketing systems, enterprise products, services or solutions, and service level agreements. Knowledge of software, hardware, and networking systems and best practices to support these systems. Ability to research to diagnose appropriate solutions, to follow standard procedures for escalation, and to prepare accurate and timely reports. Ability to multitask in an everchanging customer driven environment and manage several open issues at one time that span different levels of context. Ability to communicate effectively with customers and clients from issue initiation through to completion and follow up. Ability to anticipate, identify and define problems and seek root causes and to develop and implement practical and timely solutions. Ability to tailor questions and instructions to a customer’s competency level, communicate technical information to diverse audiences orally and in writing in an easily understood, authoritative and actionable manner and to document technical knowledge in the form of manuals and SOPs. Ability to assert ideas and persuade others to gain support across a matrixed organization. Ability to follow standard procedures for proper escalation of unresolved issues and follow through and resolve common issues with minimal direction. Ability to comprehend requirements and make appropriate recommendations, sustaining communication with customers/departments/users until their issue is resolved. Ability to research to diagnose an appropriate solution, multitask and manage several open issues at one time, prepare accurate and timely reports. Skill in incident reporting, troubleshooting, and issue/ticket resolution. Skill in installation/configuration, documentation, process orientation, and testing to provide first-hand resolution to problems. Skill in customer feedback analysis, incident reporting, and troubleshooting. Ability to adhere to required compliance to all change management policies and procedures. Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the IT Support Specialist Senior position are three (3) years of education related to the job. Experience may substitute for education for up to (3) years. Do you meet these minimum qualifications? Yes No * Please detail how you meet the minimum qualifications for this position. (Open Ended Question) * Are you a current CTM department employee? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Please describe your experience managing endpoints (Windows computers, android devices, Apple computers, et cetera) with Microsoft Intune, WorkspaceOne (Airwatch) or similar endpoint management system. (Open Ended Question) * Please describe your experience acting in a lead capacity in an information technology related job. (Open Ended Question) * Please describe your experience providing customer service in an information technology related job. (Open Ended Question) * Please describe your experience using Service Now or other IT service desk software. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
Monterey County Human Resources
Salinas, California, United States
Position Description Exam: #20/20B22/01ND Final Filing Date: Friday, June 28, 2024 THE POSITION DESCRIPTION DESCRIPTION : The Monterey County Auditor-Controller seeks highly motivated professionals with thorough knowledge of Generally Accepted Accounting Principles to perform professional-level accounting duties preparing, maintaining, analyzing, auditing, reconciling, and verifying financial records and performing other work as required. There are currently two vacancies. DEPARTMENT : The Auditor-Controller is an elected official who provides the County of Monterey with financial leadership and expert advice on a wide range of fiscal matters and advocates financial integrity and accountability in all County business practices. The department consists of five divisions: Administration, Systems, General Accounting, Internal Audit, and Disbursements (Accounts Payable, Payroll, and Property Tax). Examples of Duties PARAMOUNT DUTIES Prepares complex accounting records and transactions; reviews accounting records and transactions for accuracy; analyzes records and transactions in order to project results; prepares large or complex federal or state claims; performs professional accounting and auditing duties; ensures financial solvency of assigned accounts. Oversees the preparation of or prepared a variety of comprehensive financial, narrative, and statistical reports, including the Comprehensive Annual Financial Report, internal audit reports, state and federal reports and special district reports; prepares and submits mandated reports within established timeframes. Assists Auditor-Controller division chiefs with the implementation, oversight and auditing of accounting, budgetary, operational and other fiscal-related policies and procedures. Provides consulting services for departmental executive staff, finance and accounting managers, and CAO budget staff. Analyzes, reconciles, and issues sales and use tax payments; reviews and disburses vehicle license fees and sales tax realignments; documents, maintains, and monitors a variety of logs, procedures, and process to ensure accurate financial records. Calculates, posts, audits, and adjusts journal entries; updates accounts to reflect revenue and expenditures; audits accounts for errors and makes appropriate adjustments; coordinates and reconciles different computer financial systems; reconciles various financial statements to ensure accurate fund accounting; matches financial statements with cash amounts; reviews and approved account transfers and other transactions. Communicates with County staff, governmental agencies, and outside organizations to exchange information, coordinate activities, and resolves issues and concerns. Assists with preparation of Annual Continuing Disclosure Reports and other debt-related matters. Assists Auditor-Controller Analyst with gathering reports and analyzing data for the preparation of the County-Wide Cost Allocation Plan. Maintains current knowledge of and complies with applicable laws, codes, rules, regulations, established policies and procedures, and with generally accepted accounting principles; ensures accuracy of input and output data. Ensures integrity of financial information provided to the Board of Supervisors, County Administrative Officer, state and federal officials, auditors, and county staff; makes corrections to balance sheet accounts; reviews reconciliations; such as, warrants, payables, cash, and investments; performs variance analysis and makes appropriate corrections. THE IDEAL CANDIDATE Will have a proven track record demonstrating the following knowledge, skills and abilities: Thorough knowledge of: Generally Accepted Accounting Principles Internal control systems and general ledger Methods, procedures, and terminology used in professional accounting. Financial statement and report analysis; techniques of financial forecasting. Principles, practices, and techniques of financial and statistical recordkeeping. Principles, practices, methods, and techniques in preparing financial statements and comprehensive accounting reports Working knowledge of: Principles and practices of governmental accounting (from thorough knowledge) Skill and Ability to: Interpret, explain, and apply legal and procedural rules, regulations, policies, procedures, and requirements. Interpret and apply professional and accounting principles and standards. Gather, organize, and evaluate data. Review, reconcile, and analyze financial statements and reports. Apply principles and practices of governmental accounting. Perform mathematical calculations. Meet schedules and timelines. Operate standard office equipment, including a computer and standard software. Communicate effectively, both orally and in writing; Provide excellent and courteous customer services and establish and maintain effective working relationships. Examples of Experience/Education/Training The knowledge, skills, and abilities listed above may be acquired through various types of experience, education or training. Typical ways to acquire the required knowledge, skills, and abilities are listed below: Education: Completion of the requirements for a bachelor's degree, from an accredited college or university, in accounting, auditing, or a related field with an emphasis in accounting or auditing AND Experience : Three (3) years of experience performing full working-level accounting/auditing duties with a CPA firm, a public agency or private sector, of two years of experience at a level equivalent to an Accountant-Auditor II in Monterey County. Visit the Monterey County website to view the complete Job Description: http://www.co.monterey.ca.us/personnel/specifications.asp Additional Information CONDITIONS OF EMPLOYMENT: The required conditions of employment include, but are not limited to the following: Successfully complete a background check to include fingerprinting and a credit check. BENEFITS: Monterey County offers an excellent benefits package. To view the "X" Unit Benefit Summary please visit our website: https://www.co.monterey.ca.us/home/showdocument?id=62270 This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing. NOTES: As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary. APPLICATION & SELECTION PROCEDURES Apply On-line! Our Website: http://agency.governmentjobs.com/montereycounty Applications may be obtained from and submitted to: Monterey County Auditor-Controller Department Attn: Nairi Davis, Senior Personnel Analyst 168 W. Alisal Street, 3rd Floor, Salinas, CA 93901 Email: davisn@co.monterey.ca.us Phone: (831) 755-5092 The selection process is tentative, and applicants will be notified if changes are made. The competitive selection process includes submittal of required application materials. A complete application packet will include: A completed County of Monterey Employment Application Responses to all the Supplemental Questions Priority Screening Date: Monday, November 21, 2022 Applicants who fail to provide all required materials will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. To assess applicants' possession of required qualifications, the process may include an oral examination, pre-exam exercises, performance exam, and/or written examination. EQUAL OPPORTUNITY Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County provides reasonable accommodations for the disabled. If you believe you possess a disability that would require test accommodation, please call the Human Resources Analyst at (831) 755-5092 http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet Closing Date/Time: 6/28/2024 11:59 PM Pacific
Apr 22, 2024
Full Time
Position Description Exam: #20/20B22/01ND Final Filing Date: Friday, June 28, 2024 THE POSITION DESCRIPTION DESCRIPTION : The Monterey County Auditor-Controller seeks highly motivated professionals with thorough knowledge of Generally Accepted Accounting Principles to perform professional-level accounting duties preparing, maintaining, analyzing, auditing, reconciling, and verifying financial records and performing other work as required. There are currently two vacancies. DEPARTMENT : The Auditor-Controller is an elected official who provides the County of Monterey with financial leadership and expert advice on a wide range of fiscal matters and advocates financial integrity and accountability in all County business practices. The department consists of five divisions: Administration, Systems, General Accounting, Internal Audit, and Disbursements (Accounts Payable, Payroll, and Property Tax). Examples of Duties PARAMOUNT DUTIES Prepares complex accounting records and transactions; reviews accounting records and transactions for accuracy; analyzes records and transactions in order to project results; prepares large or complex federal or state claims; performs professional accounting and auditing duties; ensures financial solvency of assigned accounts. Oversees the preparation of or prepared a variety of comprehensive financial, narrative, and statistical reports, including the Comprehensive Annual Financial Report, internal audit reports, state and federal reports and special district reports; prepares and submits mandated reports within established timeframes. Assists Auditor-Controller division chiefs with the implementation, oversight and auditing of accounting, budgetary, operational and other fiscal-related policies and procedures. Provides consulting services for departmental executive staff, finance and accounting managers, and CAO budget staff. Analyzes, reconciles, and issues sales and use tax payments; reviews and disburses vehicle license fees and sales tax realignments; documents, maintains, and monitors a variety of logs, procedures, and process to ensure accurate financial records. Calculates, posts, audits, and adjusts journal entries; updates accounts to reflect revenue and expenditures; audits accounts for errors and makes appropriate adjustments; coordinates and reconciles different computer financial systems; reconciles various financial statements to ensure accurate fund accounting; matches financial statements with cash amounts; reviews and approved account transfers and other transactions. Communicates with County staff, governmental agencies, and outside organizations to exchange information, coordinate activities, and resolves issues and concerns. Assists with preparation of Annual Continuing Disclosure Reports and other debt-related matters. Assists Auditor-Controller Analyst with gathering reports and analyzing data for the preparation of the County-Wide Cost Allocation Plan. Maintains current knowledge of and complies with applicable laws, codes, rules, regulations, established policies and procedures, and with generally accepted accounting principles; ensures accuracy of input and output data. Ensures integrity of financial information provided to the Board of Supervisors, County Administrative Officer, state and federal officials, auditors, and county staff; makes corrections to balance sheet accounts; reviews reconciliations; such as, warrants, payables, cash, and investments; performs variance analysis and makes appropriate corrections. THE IDEAL CANDIDATE Will have a proven track record demonstrating the following knowledge, skills and abilities: Thorough knowledge of: Generally Accepted Accounting Principles Internal control systems and general ledger Methods, procedures, and terminology used in professional accounting. Financial statement and report analysis; techniques of financial forecasting. Principles, practices, and techniques of financial and statistical recordkeeping. Principles, practices, methods, and techniques in preparing financial statements and comprehensive accounting reports Working knowledge of: Principles and practices of governmental accounting (from thorough knowledge) Skill and Ability to: Interpret, explain, and apply legal and procedural rules, regulations, policies, procedures, and requirements. Interpret and apply professional and accounting principles and standards. Gather, organize, and evaluate data. Review, reconcile, and analyze financial statements and reports. Apply principles and practices of governmental accounting. Perform mathematical calculations. Meet schedules and timelines. Operate standard office equipment, including a computer and standard software. Communicate effectively, both orally and in writing; Provide excellent and courteous customer services and establish and maintain effective working relationships. Examples of Experience/Education/Training The knowledge, skills, and abilities listed above may be acquired through various types of experience, education or training. Typical ways to acquire the required knowledge, skills, and abilities are listed below: Education: Completion of the requirements for a bachelor's degree, from an accredited college or university, in accounting, auditing, or a related field with an emphasis in accounting or auditing AND Experience : Three (3) years of experience performing full working-level accounting/auditing duties with a CPA firm, a public agency or private sector, of two years of experience at a level equivalent to an Accountant-Auditor II in Monterey County. Visit the Monterey County website to view the complete Job Description: http://www.co.monterey.ca.us/personnel/specifications.asp Additional Information CONDITIONS OF EMPLOYMENT: The required conditions of employment include, but are not limited to the following: Successfully complete a background check to include fingerprinting and a credit check. BENEFITS: Monterey County offers an excellent benefits package. To view the "X" Unit Benefit Summary please visit our website: https://www.co.monterey.ca.us/home/showdocument?id=62270 This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing. NOTES: As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary. APPLICATION & SELECTION PROCEDURES Apply On-line! Our Website: http://agency.governmentjobs.com/montereycounty Applications may be obtained from and submitted to: Monterey County Auditor-Controller Department Attn: Nairi Davis, Senior Personnel Analyst 168 W. Alisal Street, 3rd Floor, Salinas, CA 93901 Email: davisn@co.monterey.ca.us Phone: (831) 755-5092 The selection process is tentative, and applicants will be notified if changes are made. The competitive selection process includes submittal of required application materials. A complete application packet will include: A completed County of Monterey Employment Application Responses to all the Supplemental Questions Priority Screening Date: Monday, November 21, 2022 Applicants who fail to provide all required materials will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. To assess applicants' possession of required qualifications, the process may include an oral examination, pre-exam exercises, performance exam, and/or written examination. EQUAL OPPORTUNITY Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County provides reasonable accommodations for the disabled. If you believe you possess a disability that would require test accommodation, please call the Human Resources Analyst at (831) 755-5092 http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet Closing Date/Time: 6/28/2024 11:59 PM Pacific
Sonoma County, CA
Santa Rosa, California, United States
Position Information Be a part of this exciting opportunity to join a dynamic team as an Eligibility Specialist I and help our community's most underserved members! Starting salary at $ 30.37 / hour ($ 63,385 /year), plus a competitive total compensation package*, and an additional $1.50/hour for fluent bilingual assignments! The County of Sonoma Human Services Department (HSD) seeks qualified individuals to fill multiple full-time English and fluent bilingual (English/Spanish) Eligibility Specialist I positions. What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Bilingual Premium Pay* - An additional $1.50 on top of the hourly pay rate for fluent bilingual positions Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education Advancement Opportunity - With time and good performance, the opportunity for advancement to an Eligibility Specialist II (Starting salary at $ 33.08 /hour) Working as an Eligibility Specialist I (ES I) Eligibility Specialists interview clients to obtain and evaluate personal information to determine eligibility for benefits, including Medi-Cal, CalFresh, and other health insurance programs. ES I's continually adapt and respond to the regulatory requirement changes within the public assistance system. These positions may be assigned to a high-volume call center environment. More information about working as an ES I can be found by watching HSD's Eligibility Specialist video . The ideal candidates for ES I positions will possess: The interpersonal skills necessary to interact with, obtain information from, and provide support to clients who are in stressful life situations Proficient computer skills to navigate department-specific software, perform data entry, and use the internet Initiative, and the ability to use multiple resources to provide answers and support to clients Problem-solving skills with the ability to apply solution-oriented critical thinking to their daily work An aptitude for accurately handling a large volume of case records and documents Excellent time management and prioritization skills in order to successfully meet regulatory deadlines Clear and effective oral and written communication abilities Due to rigorous paperwork demands and regulatory deadlines, HSD has instituted a classroom and on the job training program for all ES I positions, and a one-year probationary period. The Eligibility Specialist series (I/II/Senior/Supervisor) provides an excellent career path for candidates interested in pursuing a career in public service. About the Human Services Department (HSD) HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community. As the largest agency in Sonoma County government, our mission is to protect vulnerable children and adults, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing high-quality, client-focused, cost-effective services and values the diversity, integrity, teamwork, leadership, and accountability of all staff in accomplishing the mission of the department. The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services . Important Dates Tentative Date for the Written Examination: Tuesday, July 23rd, 2024 Department Selection Interviews for Top Ranking Candidates: July 29th through August 16th, 2024 Anticipated Start Date: Tuesday, October 29th, 2024 Bilingual Premium Fluent bilingual premium pay is an additional $1.50 per hour on top of the hourly pay rate. Fluent bilingual positions require English and Spanish language proficiency in reading, writing, and conversation. To be considered for bilingual assignments, applicants must indicate their ability level on their application and in their response to the required supplemental questionnaire. A bilingual examination will be conducted prior to employment to confirm level of skill. Bilingual premium pay begins after completion of the training period and upon the assignment of a bilingual caseload. *Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified candidates who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include: Completion of 60 semester or 90 quarter units at an accredited college including at least 9 semester or 12 quarter units in business, accounting, math, computer science, or behavioral science; OR Two years of full-time experience performing clerical duties, including substantial public contact with clients, and basic interviewing for the purpose of gathering information and explaining policies or clarifying information needed; OR One year of full-time experience with responsibility for determining eligibility for loans, financial assistance, unemployment, veterans' benefits, insurance benefits, health benefits and/or providing tax assistance or social services programs would provide an opportunity to acquire the knowledge and abilities listed. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Special Skill Requirement: Designated positions may require the ability to speak, read, and write a language in addition to English. Knowledge, Skills, and Abilities Knowledge of: laws, rules, and regulations governing eligibility and determination for diverse public assistance programs which include Medi-Cal, private health insurance, and one or more additional public assistance and human service programs and related case administrative techniques; general goals and specific regulations, policies, and procedures of public assistance programs; applicable IRS tax forms; medical insurance and terminology associated with health plan options; complex mathematical calculations; tax regulations, rules, terminology, forms, and household filing status; methods and techniques of conducting an investigative interview; principles and practices of effective customer service; principles of cultural and human behavior required to deal effectively with clients and staff; the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; the economic and social problems that call for the use of public assistance programs; public and private social service agencies and other community resources available to meet clients' needs; modern equipment and communication tools used for business functions and programs, project, and task coordination; computers and software programs to conduct research, assess information, and/or prepare documentation; basic recordkeeping and general office practices and procedures. Ability to: analyze client needs; identify resources and services in the community, develop an effective course of action; understand and correctly apply complex applicable regulations, policies, and procedures; evaluate information and determine appropriate action in conjunction with complex rules and regulations; explain health insurance plan options and plan details available through private health insurance to clients; review a variety of tax documents to obtain needed household filing information; explain Advanced Premium Tax Credit implications to clients; accurately complete complex mathematical computations; refer clients to other community services as needed; assess and manage difficult and hostile persons or situations and call for intervention when appropriate; work in a fast-paced, professional office environment and prioritize a wide range of duties with varying time requirements to ensure timely completion; function effectively in a system with pressure and constant changes; keep lead and/or supervisor informed of progress, problems, work efforts, and results and make effective use of supervision; interpret and explain written directives and regulations; interpret social service programs to applicants, recipients, departmental staff, public and private agencies, community based organizations, and the general public; speak, read, write, and comprehend English at a level sufficient to communicate clearly and concisely and to explain complex regulations and policies in plain language, both orally and in writing, to persons from a variety of socio-economic, cultural, and educational backgrounds; develop and maintain effective working relationships with clients, departmental staff, public and private agencies, community based organizations, and the general public; effectively use computer systems, applications, and modern business equipment and systems to perform a variety of work tasks; analyze and effectively utilize electronic information systems data. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all your employers and positions held within the last ten years in the work history section of your application and should be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting-a-Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. The selection procedure will consist of the following examinations: 1. An Application & Supplemental Questionnaire Appraisal Examination (pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge and abilities, which relate to this position to ensure satisfaction of the minimum qualifications for this position. 2. A multiple-choice, written examination (weight 100%), will be conducted to further evaluate each candidate's qualifications as they relate to the position. The written examination will measure the core knowledge, skills, and abilities for this position in the following areas: Reading Comprehension Analytical Ability Written Communication Mathematical Ability Interpersonal Relations Applicants must attain a minimum passing score of at least 70% on the written examination to be placed on the employment list. The minimum passing score may be an adjusted score based on such factors as difficulty of the examination for this group of candidates, natural breaks in the scores achieved by this group of candidates, number of candidates, anticipated vacancies, and past practice. IMPORTANT DATES Tentative Date for the Written Examination: Tuesday, July 23rd, 2024 Department Selection Interviews for Top Ranking Candidates: July 29th through August 16th, 2024 Anticipated Start Date: Tuesday, October 29th, 2024 ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: EP HR Tech: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 7/8/2024 11:59 PM Pacific
Jun 18, 2024
Full Time
Position Information Be a part of this exciting opportunity to join a dynamic team as an Eligibility Specialist I and help our community's most underserved members! Starting salary at $ 30.37 / hour ($ 63,385 /year), plus a competitive total compensation package*, and an additional $1.50/hour for fluent bilingual assignments! The County of Sonoma Human Services Department (HSD) seeks qualified individuals to fill multiple full-time English and fluent bilingual (English/Spanish) Eligibility Specialist I positions. What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Bilingual Premium Pay* - An additional $1.50 on top of the hourly pay rate for fluent bilingual positions Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education Advancement Opportunity - With time and good performance, the opportunity for advancement to an Eligibility Specialist II (Starting salary at $ 33.08 /hour) Working as an Eligibility Specialist I (ES I) Eligibility Specialists interview clients to obtain and evaluate personal information to determine eligibility for benefits, including Medi-Cal, CalFresh, and other health insurance programs. ES I's continually adapt and respond to the regulatory requirement changes within the public assistance system. These positions may be assigned to a high-volume call center environment. More information about working as an ES I can be found by watching HSD's Eligibility Specialist video . The ideal candidates for ES I positions will possess: The interpersonal skills necessary to interact with, obtain information from, and provide support to clients who are in stressful life situations Proficient computer skills to navigate department-specific software, perform data entry, and use the internet Initiative, and the ability to use multiple resources to provide answers and support to clients Problem-solving skills with the ability to apply solution-oriented critical thinking to their daily work An aptitude for accurately handling a large volume of case records and documents Excellent time management and prioritization skills in order to successfully meet regulatory deadlines Clear and effective oral and written communication abilities Due to rigorous paperwork demands and regulatory deadlines, HSD has instituted a classroom and on the job training program for all ES I positions, and a one-year probationary period. The Eligibility Specialist series (I/II/Senior/Supervisor) provides an excellent career path for candidates interested in pursuing a career in public service. About the Human Services Department (HSD) HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community. As the largest agency in Sonoma County government, our mission is to protect vulnerable children and adults, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing high-quality, client-focused, cost-effective services and values the diversity, integrity, teamwork, leadership, and accountability of all staff in accomplishing the mission of the department. The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit http://sonomacounty.ca.gov/Human-Services . Important Dates Tentative Date for the Written Examination: Tuesday, July 23rd, 2024 Department Selection Interviews for Top Ranking Candidates: July 29th through August 16th, 2024 Anticipated Start Date: Tuesday, October 29th, 2024 Bilingual Premium Fluent bilingual premium pay is an additional $1.50 per hour on top of the hourly pay rate. Fluent bilingual positions require English and Spanish language proficiency in reading, writing, and conversation. To be considered for bilingual assignments, applicants must indicate their ability level on their application and in their response to the required supplemental questionnaire. A bilingual examination will be conducted prior to employment to confirm level of skill. Bilingual premium pay begins after completion of the training period and upon the assignment of a bilingual caseload. *Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified candidates who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include: Completion of 60 semester or 90 quarter units at an accredited college including at least 9 semester or 12 quarter units in business, accounting, math, computer science, or behavioral science; OR Two years of full-time experience performing clerical duties, including substantial public contact with clients, and basic interviewing for the purpose of gathering information and explaining policies or clarifying information needed; OR One year of full-time experience with responsibility for determining eligibility for loans, financial assistance, unemployment, veterans' benefits, insurance benefits, health benefits and/or providing tax assistance or social services programs would provide an opportunity to acquire the knowledge and abilities listed. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Special Skill Requirement: Designated positions may require the ability to speak, read, and write a language in addition to English. Knowledge, Skills, and Abilities Knowledge of: laws, rules, and regulations governing eligibility and determination for diverse public assistance programs which include Medi-Cal, private health insurance, and one or more additional public assistance and human service programs and related case administrative techniques; general goals and specific regulations, policies, and procedures of public assistance programs; applicable IRS tax forms; medical insurance and terminology associated with health plan options; complex mathematical calculations; tax regulations, rules, terminology, forms, and household filing status; methods and techniques of conducting an investigative interview; principles and practices of effective customer service; principles of cultural and human behavior required to deal effectively with clients and staff; the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; the economic and social problems that call for the use of public assistance programs; public and private social service agencies and other community resources available to meet clients' needs; modern equipment and communication tools used for business functions and programs, project, and task coordination; computers and software programs to conduct research, assess information, and/or prepare documentation; basic recordkeeping and general office practices and procedures. Ability to: analyze client needs; identify resources and services in the community, develop an effective course of action; understand and correctly apply complex applicable regulations, policies, and procedures; evaluate information and determine appropriate action in conjunction with complex rules and regulations; explain health insurance plan options and plan details available through private health insurance to clients; review a variety of tax documents to obtain needed household filing information; explain Advanced Premium Tax Credit implications to clients; accurately complete complex mathematical computations; refer clients to other community services as needed; assess and manage difficult and hostile persons or situations and call for intervention when appropriate; work in a fast-paced, professional office environment and prioritize a wide range of duties with varying time requirements to ensure timely completion; function effectively in a system with pressure and constant changes; keep lead and/or supervisor informed of progress, problems, work efforts, and results and make effective use of supervision; interpret and explain written directives and regulations; interpret social service programs to applicants, recipients, departmental staff, public and private agencies, community based organizations, and the general public; speak, read, write, and comprehend English at a level sufficient to communicate clearly and concisely and to explain complex regulations and policies in plain language, both orally and in writing, to persons from a variety of socio-economic, cultural, and educational backgrounds; develop and maintain effective working relationships with clients, departmental staff, public and private agencies, community based organizations, and the general public; effectively use computer systems, applications, and modern business equipment and systems to perform a variety of work tasks; analyze and effectively utilize electronic information systems data. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all your employers and positions held within the last ten years in the work history section of your application and should be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting-a-Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. The selection procedure will consist of the following examinations: 1. An Application & Supplemental Questionnaire Appraisal Examination (pass/not pass) will be conducted to evaluate each applicant's combination of educational coursework, training, experience, knowledge and abilities, which relate to this position to ensure satisfaction of the minimum qualifications for this position. 2. A multiple-choice, written examination (weight 100%), will be conducted to further evaluate each candidate's qualifications as they relate to the position. The written examination will measure the core knowledge, skills, and abilities for this position in the following areas: Reading Comprehension Analytical Ability Written Communication Mathematical Ability Interpersonal Relations Applicants must attain a minimum passing score of at least 70% on the written examination to be placed on the employment list. The minimum passing score may be an adjusted score based on such factors as difficulty of the examination for this group of candidates, natural breaks in the scores achieved by this group of candidates, number of candidates, anticipated vacancies, and past practice. IMPORTANT DATES Tentative Date for the Written Examination: Tuesday, July 23rd, 2024 Department Selection Interviews for Top Ranking Candidates: July 29th through August 16th, 2024 Anticipated Start Date: Tuesday, October 29th, 2024 ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: EP HR Tech: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generousCounty contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 7/8/2024 11:59 PM Pacific