CITY OF RIVERSIDE, CA
Riverside, California, United States
The Position The City of Riverside seeks an experienced Chief Innovation Security Officer (CISO), Non-classified* to direct and oversee Innovation and Technology (IT) Security programs and operations Citywide. The CISO will set the City's cyber security vision, develop policy, mitigate risk, train others on security policies and practices, ensure systems and data are working and be an IT security business partner for our 17 departments, Chief Innovation Officer, and executive leaders. The ideal candidate will be a hands-on participative leader with extensive experience writing and optimizing IT security policy and procedures, mitigating risk, and serving as a subject matter expert and business partner to the organization. Our CISO should be creative, agile, flexible, and forward thinking to stay on the forefront of IT security. The City of Riverside is nationally recognized for the innovative technology services provided to its constituents, if you are looking to join a forward-thinking organization in a unique and expanding urban center, this is the job for you! *This position is designated as Non-Classified and is exempt from the classified service. The Incumbent shall be appointed "at-will" and serve at the pleasure of the City Manager. Positions in this classification may be eligible to have salary increased to a maximum of fifteen percent beyond the regularly assigned top step of the salary range for “outstanding performance”, subject to City Manager approval. IDEAL CANDIDATE We seek a proactive, hands-on leader with proven experience in developing and enhancing IT security policies, mitigating risks, and serving as a trusted advisor to the organization. Our ideal CISO is innovative, excellent communicator, action oriented, adaptable, and forward-thinking, consistently staying ahead of emerging IT security trends. We need a solution-driven partner who can unify the department and City under a cohesive security strategy, finding creative ways to enable business objectives while maintaining robust protection. Our ideal CISO will also be able to: Evaluate diverse data types and IT infrastructures, understanding system interconnections to implement comprehensive security measures. Analyze system dependencies, confidentiality, integrity, and availability to identify critical assets and implement appropriate controls. Develop tailored cybersecurity policies that balance operational needs, unique system requirements, regulatory compliance, and risk tolerance. Communicate IT risk findings and mitigation strategies effectively to stakeholders, ensuring timely remediation. Apply industry best practices to craft and update cybersecurity policies aligned with organizational goals. Ensure compliance with local, state, and federal regulations (e.g., HIPAA, CJIS) when developing policies, RFPs, and technology architectures. Create and implement a comprehensive, organization-wide IT security strategic plan. Design and deliver regular training sessions to educate staff and stakeholders on cybersecurity practices, policies, and risk management. Provide expert guidance and support to technical and business users to enhance security, address threats, and safeguard the City's digital assets. Leadership/Interpersonal: Partner with department heads and City leaders on all information security initiatives and decisions. Champion cybersecurity awareness and education throughout the organization. Drive projects forward by overcoming technical and business obstacles with influential leadership. Demonstrate innovative thinking to achieve client goals while maintaining a strong customer service focus. Introduce fresh perspectives, drive change, and exemplify transformational leadership. Blend technical expertise with strong interpersonal skills to build trust and positive relationships across the organization. Exhibit self-motivation, attention to detail, and adaptability in a dynamic environment. FOR MORE INFORMATION, PLEASE SEE THE RECRUITMENT BROCHURE HERE . Work Performed Some of the City's innovative programs include: Access our virtual, 24/7 City Hall at https://riversideca.gov/ where almost all citywide services are available and offered online. An advanced real time crime center to improve community safety and wellbeing. Smart Cities initiatives such as park your way, utility modernization, infrastructure modernization, Enterprise applications upgrades, Ai data analytics, and Hybrid Cloud Digital equity and broadband accessibility THE JOB The CISO will articulate security risks, form and direct policy, lead short- and long-term security strategies, direct disaster recovery and business continuity plans, and create a culture of awareness and appreciation for cyber security/cyber hygiene by developing and implementing curriculum and training organization-wide. This position also develops and directs information security (cyber security) programs, architecture, vendors and policies that protect the City's information, digital and physical assets. The CISO is an at-will position that reports to the Chief Innovation Officer (CIO), and oversees an approximate budget of $750K and a security analyst, with dotted-line security oversight of all information technology staff and Citywide technology. We are looking for a highly experienced technical and strategic leader with exposure to more than one of the following regulations: Payment Card Industry (PCI) Critical Infrastructure Protection (CIP) Health Information Privacy and Portability Act (HIPPA), and/or Criminal Justice Information systems (CJIS). Riverside IT's Upcoming Challenges/Opportunities: ERP, Asset Management and 311 system replacement Design and implement IT security including implementing device posture assessment, micro-segmentation and security zones. Redesign the City's internet perimeter. Lead replication, redundancy and disaster recovery systems for an active/active data center that is currently being built using software defined firewalls, networking and data center. Implement unsupervised machine learning that recognizes threats. Continue expanding least privileged and defense in depth strategy across the City. Security and operational controls monitoring, validation and optimization Under general direction of the Chief Innovation Officer, direct citywide information security and cyber security programs that are designed to provide the protection and confidentiality of data, along with other information assets of the City of Riverside; and perform other related duties as required. When assigned to the Innovation and Technology Department, typical duties may include, but are not limited to, the following: Oversee the development and implementation of Citywide information security policies and procedures to protect the City from internal and external information technology threats and vulnerabilities. Direct the preparation of short and long-term strategies for optimizing the City's Information Security Plan, and formulate and recommend citywide policies for detecting, deterring, and mitigating information security threats. Direct and participate in the identification of security risks, development, and implementation of security management practices, and the measurement and monitoring of security protection measures. Review and recommend the professional development curriculum for City's Innovation and Technology, security and privacy staff to ensure adequate and appropriate training standards in information security and protection measures and coordinate related training and awareness programs. Direct the development and promotion of security and privacy awareness training and education for all levels of the City's organization structure on an ongoing basis. Participate in the development and implementation of disaster recovery and business continuity plans, to ensure that appropriate information technology security measures are addressed. Participate in the development, implementation, and compliance monitoring of IT security agreements, business associate agreements, chain-of-trust agreements, Memoranda of Understanding (MOUs), and similar documents that involve access to or exchange of City information to ensure all security concerns are addressed. Lead vendor activities, write and evaluate proposals, and negotiate contracts for citywide information security related software, equipment and services, and present recommendations for funding and approvals to the Chief Innovation Officer. Respond to and assist in due diligence and audit requests. Conduct periodic departmental cyber security audits. Ensure that technology decisions made are compliant with enterprise security architecture. Collaborate with City Departments on security solutions. Participate in systems design to ensure implementation of appropriate cyber security policies. Respond to network and system intrusive activity and analyze network traffic and system logs to determine corrective action and implement countermeasures. Manage a computer crime or incident scene, including recognition of the proper investigative approach, conducting a field of search to establish probable cause for seizure, proper collection methods, evidence preservation, transportation, analysis, and case management. Qualifications Option I: Education: Equivalent to a Bachelor's degree from an accredited college or university with major study in cyber security administration, information technology, computer science, or a related field. A Master's degree may substitute for one year of the required experience. Experience: Eight years of progressively responsible information security, server and network security, and information technology experience, including intrusion detection and prevention systems, and preferably involving regulated industries and/or public organizations, and supervisory accountability. Option II: Education : Associate's Degree from an accredited college or university with major study in cyber security administration, information technology, computer science, or a related field. Experience : Ten years of progressively responsible information security, server and network security, and information technology experience, including intrusion detection and prevention systems, and preferably involving regulated industries and/or public organizations, and supervisory accountability. Highly Desired Qualifications: Experience and Education: Experience in a regulated industries and/or public agency. Supervisory accountability. Master's degree in information security, or a related field. Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work may be considered. Certifications: Chief Information Security Officer (CISO) Information Systems Security Professional (CISSP) Information Infrastructure Library (ITIL) GIAC Information Security Computer Security Incident Response (CSIRT) Necessary Special Requirement: Possession of an appropriate, valid class "C" California Motor Vehicle Operator's License. ** When assigned to the Police Department, must be able to successfully pass an extensive police background.** Selection Process DOCUMENTS REQUIRED AT THE TIME OF APPLICATION: 1) Completed Employment Application 2) Completed Supplemental Questionnaire 3) Resume and Letter of Interest FOR GENERAL INFORMATION ON COMPLETING YOUR ON-LINE APPLICATION, CLICK HERE: ( Application Guide). The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification. IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS: If you are selected to move forward in the assessment process, you may be required to self-schedule your appointment. You will be notified via email of your status and provided with self-scheduling instructions. Please check your email regularly following the closing date of this recruitment. Positions that require, or may require, a California Commercial Driver’s License are considered Safety Sensitive and are monitored by the U.S. Department of Transportation. Any candidate being considered for a Safety Sensitive position must submit authorization forms to the City immediately upon request to begin the pre-employment process. It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment. Appointment may be subject to the successful completion of a pre-employment background investigation, drug screen, and/or medical/ physical examination . NOTE : The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list. EDUCATIONAL REQUIREMENTS: Proof of education listed in your application will be requested at the time of conditional offer. Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university. Education obtained outside the United States (US) require one of the following options: An equivalency statement from an evaluation company certified by the National Association of Credential Evaluation Services (NACES) at http://www.naces.org/members.html or the Association of International Credential Evaluators Inc. (AICE) at http://aice-eval.org/members/ . An advanced-level degree from an accredited US college or university. All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement. THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT. Level II includes Senior Management, Management and Professional classifications (Exempt). The City offers an attractive benefits package, the central provisions of which are as follows: Retirement for Classic Members - For employees hired after 1/1/2013 who are CLASSIC MEMBERS of California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12 and have not been separated from service from such agency for six months or more, the retirement benefit shall be 2.7 % @ age 55; 3 year final compensation. The required employee contribution is 8%.The City does not participate in Social Security; thus, employees do not bear this additional 6.2% expense. Retirement for New Members - For employees hired 1/1/2013 or later and who ARE NOT a member of the California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12, or those who have been separated from a public agency which contracts with CalPERS or a reciprocal agency for six months or more, the retirement benefit shall be 2% at age 62; 3 year final compensation.The required employee contribution is 50% of the normal cost. And is subject to change per CalPERS every fiscal year. The City does not participate in Social Security; thus, employees do not bear this additional 6.2% expense. Health Insurance - The City offers six health insurance plans and contributes up to $1,516 per month for HMO plans (family coverage). Dental Insurance - The City provides three dental insurance plans and contributes up to $45 per month. Vision Insurance - The City provides vision coverage through Vision Service Plan (VSP) for employees and their dependents that are enrolled in medical coverage. Life Insurance - The City provides and pays for term life insurance with accidental death and dismemberment equal to two times the annual salary rounded to the next highest $1,000 (up to $700k) plus AD&D. Additional Life Insurance is available and voluntary for employee and eligible dependents (up to $300k). Deferred Compensation - The City contributes $100 per month with a minimum employee contribution of $12.50 per check.Participation in the deferred compensation plan is optional. Leave Benefits - Includes all the typical vacation leave, sick leave, bereavement leave, and holiday benefits. Flexible Spending Account - The City offers a Health Care and Dependent Care Flexible Spending Plan for optional participation. Long Term Disability - The City offers optional enrollment in the Long Term Disability Plan. LegalEase Plan - Optional legal services plan for employees and eligible dependents. Critical Illness Plan - Optional critical illness insurance plan for employees and eligible dependents. Vacation Accrual - 0-9 yrs. = 144 hrs., 10+ yrs. = 184 hrs. Administrative Leave - 64 hrs per fiscal year. For additional benefits information, please visit the following website: https://www.riversideca.gov/human/employee-hub/benefits/about-1 For part-time, benefitted positions the insurance and other benefits (leave accruals, holidays, etc.) are pro-rated based on ½ or ¾ time status. Closing Date/Time: 10/13/2024 11:59 PM Pacific
The Position The City of Riverside seeks an experienced Chief Innovation Security Officer (CISO), Non-classified* to direct and oversee Innovation and Technology (IT) Security programs and operations Citywide. The CISO will set the City's cyber security vision, develop policy, mitigate risk, train others on security policies and practices, ensure systems and data are working and be an IT security business partner for our 17 departments, Chief Innovation Officer, and executive leaders. The ideal candidate will be a hands-on participative leader with extensive experience writing and optimizing IT security policy and procedures, mitigating risk, and serving as a subject matter expert and business partner to the organization. Our CISO should be creative, agile, flexible, and forward thinking to stay on the forefront of IT security. The City of Riverside is nationally recognized for the innovative technology services provided to its constituents, if you are looking to join a forward-thinking organization in a unique and expanding urban center, this is the job for you! *This position is designated as Non-Classified and is exempt from the classified service. The Incumbent shall be appointed "at-will" and serve at the pleasure of the City Manager. Positions in this classification may be eligible to have salary increased to a maximum of fifteen percent beyond the regularly assigned top step of the salary range for “outstanding performance”, subject to City Manager approval. IDEAL CANDIDATE We seek a proactive, hands-on leader with proven experience in developing and enhancing IT security policies, mitigating risks, and serving as a trusted advisor to the organization. Our ideal CISO is innovative, excellent communicator, action oriented, adaptable, and forward-thinking, consistently staying ahead of emerging IT security trends. We need a solution-driven partner who can unify the department and City under a cohesive security strategy, finding creative ways to enable business objectives while maintaining robust protection. Our ideal CISO will also be able to: Evaluate diverse data types and IT infrastructures, understanding system interconnections to implement comprehensive security measures. Analyze system dependencies, confidentiality, integrity, and availability to identify critical assets and implement appropriate controls. Develop tailored cybersecurity policies that balance operational needs, unique system requirements, regulatory compliance, and risk tolerance. Communicate IT risk findings and mitigation strategies effectively to stakeholders, ensuring timely remediation. Apply industry best practices to craft and update cybersecurity policies aligned with organizational goals. Ensure compliance with local, state, and federal regulations (e.g., HIPAA, CJIS) when developing policies, RFPs, and technology architectures. Create and implement a comprehensive, organization-wide IT security strategic plan. Design and deliver regular training sessions to educate staff and stakeholders on cybersecurity practices, policies, and risk management. Provide expert guidance and support to technical and business users to enhance security, address threats, and safeguard the City's digital assets. Leadership/Interpersonal: Partner with department heads and City leaders on all information security initiatives and decisions. Champion cybersecurity awareness and education throughout the organization. Drive projects forward by overcoming technical and business obstacles with influential leadership. Demonstrate innovative thinking to achieve client goals while maintaining a strong customer service focus. Introduce fresh perspectives, drive change, and exemplify transformational leadership. Blend technical expertise with strong interpersonal skills to build trust and positive relationships across the organization. Exhibit self-motivation, attention to detail, and adaptability in a dynamic environment. FOR MORE INFORMATION, PLEASE SEE THE RECRUITMENT BROCHURE HERE . Work Performed Some of the City's innovative programs include: Access our virtual, 24/7 City Hall at https://riversideca.gov/ where almost all citywide services are available and offered online. An advanced real time crime center to improve community safety and wellbeing. Smart Cities initiatives such as park your way, utility modernization, infrastructure modernization, Enterprise applications upgrades, Ai data analytics, and Hybrid Cloud Digital equity and broadband accessibility THE JOB The CISO will articulate security risks, form and direct policy, lead short- and long-term security strategies, direct disaster recovery and business continuity plans, and create a culture of awareness and appreciation for cyber security/cyber hygiene by developing and implementing curriculum and training organization-wide. This position also develops and directs information security (cyber security) programs, architecture, vendors and policies that protect the City's information, digital and physical assets. The CISO is an at-will position that reports to the Chief Innovation Officer (CIO), and oversees an approximate budget of $750K and a security analyst, with dotted-line security oversight of all information technology staff and Citywide technology. We are looking for a highly experienced technical and strategic leader with exposure to more than one of the following regulations: Payment Card Industry (PCI) Critical Infrastructure Protection (CIP) Health Information Privacy and Portability Act (HIPPA), and/or Criminal Justice Information systems (CJIS). Riverside IT's Upcoming Challenges/Opportunities: ERP, Asset Management and 311 system replacement Design and implement IT security including implementing device posture assessment, micro-segmentation and security zones. Redesign the City's internet perimeter. Lead replication, redundancy and disaster recovery systems for an active/active data center that is currently being built using software defined firewalls, networking and data center. Implement unsupervised machine learning that recognizes threats. Continue expanding least privileged and defense in depth strategy across the City. Security and operational controls monitoring, validation and optimization Under general direction of the Chief Innovation Officer, direct citywide information security and cyber security programs that are designed to provide the protection and confidentiality of data, along with other information assets of the City of Riverside; and perform other related duties as required. When assigned to the Innovation and Technology Department, typical duties may include, but are not limited to, the following: Oversee the development and implementation of Citywide information security policies and procedures to protect the City from internal and external information technology threats and vulnerabilities. Direct the preparation of short and long-term strategies for optimizing the City's Information Security Plan, and formulate and recommend citywide policies for detecting, deterring, and mitigating information security threats. Direct and participate in the identification of security risks, development, and implementation of security management practices, and the measurement and monitoring of security protection measures. Review and recommend the professional development curriculum for City's Innovation and Technology, security and privacy staff to ensure adequate and appropriate training standards in information security and protection measures and coordinate related training and awareness programs. Direct the development and promotion of security and privacy awareness training and education for all levels of the City's organization structure on an ongoing basis. Participate in the development and implementation of disaster recovery and business continuity plans, to ensure that appropriate information technology security measures are addressed. Participate in the development, implementation, and compliance monitoring of IT security agreements, business associate agreements, chain-of-trust agreements, Memoranda of Understanding (MOUs), and similar documents that involve access to or exchange of City information to ensure all security concerns are addressed. Lead vendor activities, write and evaluate proposals, and negotiate contracts for citywide information security related software, equipment and services, and present recommendations for funding and approvals to the Chief Innovation Officer. Respond to and assist in due diligence and audit requests. Conduct periodic departmental cyber security audits. Ensure that technology decisions made are compliant with enterprise security architecture. Collaborate with City Departments on security solutions. Participate in systems design to ensure implementation of appropriate cyber security policies. Respond to network and system intrusive activity and analyze network traffic and system logs to determine corrective action and implement countermeasures. Manage a computer crime or incident scene, including recognition of the proper investigative approach, conducting a field of search to establish probable cause for seizure, proper collection methods, evidence preservation, transportation, analysis, and case management. Qualifications Option I: Education: Equivalent to a Bachelor's degree from an accredited college or university with major study in cyber security administration, information technology, computer science, or a related field. A Master's degree may substitute for one year of the required experience. Experience: Eight years of progressively responsible information security, server and network security, and information technology experience, including intrusion detection and prevention systems, and preferably involving regulated industries and/or public organizations, and supervisory accountability. Option II: Education : Associate's Degree from an accredited college or university with major study in cyber security administration, information technology, computer science, or a related field. Experience : Ten years of progressively responsible information security, server and network security, and information technology experience, including intrusion detection and prevention systems, and preferably involving regulated industries and/or public organizations, and supervisory accountability. Highly Desired Qualifications: Experience and Education: Experience in a regulated industries and/or public agency. Supervisory accountability. Master's degree in information security, or a related field. Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work may be considered. Certifications: Chief Information Security Officer (CISO) Information Systems Security Professional (CISSP) Information Infrastructure Library (ITIL) GIAC Information Security Computer Security Incident Response (CSIRT) Necessary Special Requirement: Possession of an appropriate, valid class "C" California Motor Vehicle Operator's License. ** When assigned to the Police Department, must be able to successfully pass an extensive police background.** Selection Process DOCUMENTS REQUIRED AT THE TIME OF APPLICATION: 1) Completed Employment Application 2) Completed Supplemental Questionnaire 3) Resume and Letter of Interest FOR GENERAL INFORMATION ON COMPLETING YOUR ON-LINE APPLICATION, CLICK HERE: ( Application Guide). The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification. IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS: If you are selected to move forward in the assessment process, you may be required to self-schedule your appointment. You will be notified via email of your status and provided with self-scheduling instructions. Please check your email regularly following the closing date of this recruitment. Positions that require, or may require, a California Commercial Driver’s License are considered Safety Sensitive and are monitored by the U.S. Department of Transportation. Any candidate being considered for a Safety Sensitive position must submit authorization forms to the City immediately upon request to begin the pre-employment process. It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment. Appointment may be subject to the successful completion of a pre-employment background investigation, drug screen, and/or medical/ physical examination . NOTE : The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list. EDUCATIONAL REQUIREMENTS: Proof of education listed in your application will be requested at the time of conditional offer. Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university. Education obtained outside the United States (US) require one of the following options: An equivalency statement from an evaluation company certified by the National Association of Credential Evaluation Services (NACES) at http://www.naces.org/members.html or the Association of International Credential Evaluators Inc. (AICE) at http://aice-eval.org/members/ . An advanced-level degree from an accredited US college or university. All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement. THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT. Level II includes Senior Management, Management and Professional classifications (Exempt). The City offers an attractive benefits package, the central provisions of which are as follows: Retirement for Classic Members - For employees hired after 1/1/2013 who are CLASSIC MEMBERS of California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12 and have not been separated from service from such agency for six months or more, the retirement benefit shall be 2.7 % @ age 55; 3 year final compensation. The required employee contribution is 8%.The City does not participate in Social Security; thus, employees do not bear this additional 6.2% expense. Retirement for New Members - For employees hired 1/1/2013 or later and who ARE NOT a member of the California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12, or those who have been separated from a public agency which contracts with CalPERS or a reciprocal agency for six months or more, the retirement benefit shall be 2% at age 62; 3 year final compensation.The required employee contribution is 50% of the normal cost. And is subject to change per CalPERS every fiscal year. The City does not participate in Social Security; thus, employees do not bear this additional 6.2% expense. Health Insurance - The City offers six health insurance plans and contributes up to $1,516 per month for HMO plans (family coverage). Dental Insurance - The City provides three dental insurance plans and contributes up to $45 per month. Vision Insurance - The City provides vision coverage through Vision Service Plan (VSP) for employees and their dependents that are enrolled in medical coverage. Life Insurance - The City provides and pays for term life insurance with accidental death and dismemberment equal to two times the annual salary rounded to the next highest $1,000 (up to $700k) plus AD&D. Additional Life Insurance is available and voluntary for employee and eligible dependents (up to $300k). Deferred Compensation - The City contributes $100 per month with a minimum employee contribution of $12.50 per check.Participation in the deferred compensation plan is optional. Leave Benefits - Includes all the typical vacation leave, sick leave, bereavement leave, and holiday benefits. Flexible Spending Account - The City offers a Health Care and Dependent Care Flexible Spending Plan for optional participation. Long Term Disability - The City offers optional enrollment in the Long Term Disability Plan. LegalEase Plan - Optional legal services plan for employees and eligible dependents. Critical Illness Plan - Optional critical illness insurance plan for employees and eligible dependents. Vacation Accrual - 0-9 yrs. = 144 hrs., 10+ yrs. = 184 hrs. Administrative Leave - 64 hrs per fiscal year. For additional benefits information, please visit the following website: https://www.riversideca.gov/human/employee-hub/benefits/about-1 For part-time, benefitted positions the insurance and other benefits (leave accruals, holidays, etc.) are pro-rated based on ½ or ¾ time status. Closing Date/Time: 10/13/2024 11:59 PM Pacific
Cal State University (CSU) East Bay
25800 Carlos Bee Boulevard, Hayward, CA 94542, USA
Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,146.00 per month to $5,823.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Public Affairs/Communications Specialist II About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position The Content Creator & Digital Communications Specialist reports directly to the Chief Communications and Marketing Officer (CCMO) for University Communications. This role is responsible for capturing the University’s energy and momentum, raising its profile regionally, nationally, and globally through the strategic use of digital communications strategies such as social media platforms and other online tools. Under the guidance of the CCMO, the Content Creator & Digital Communications Specialist will help enhance the University's reputation by telling and sharing unique stories, promoting student success, supporting faculty-led research, and engaging alumni and the broader community. As the key digital communications strategist, the Content Creator & Digital Communications Specialist plays a central role in developing and creating unique content and executing the university's multi-year social media plan, aligned with its broader communications objectives. They will establish a robust, constituent-focused social media presence that supports consistent branding and identity. This position is also responsible for ensuring that the University's social media channels effectively convey its values and initiatives. This hands-on role involves close collaboration with the CCMO, Creative Services and other departments to produce compelling, on-brand and measurable content. Additionally, the Content Creator & Digital Communications Specialist will monitor digital trends, analyze campaign effectiveness, and provide insights that help shape future strategies. Responsibilities Position Overview: The Content Creator and Digital Communications Specialist will play a pivotal role in executing the University’s strategic communication goals, driving brand awareness, growth, and positioning across digital platforms. This role requires a creative, strategic thinker who excels in content creation, social media management, and digital engagement. Strategic Content Development: Develop and execute an annual content strategy that aligns with the department’s three pillars: brand awareness, growth, and positioning. This strategy will encompass written, social, and video content that engages and informs the University’s diverse audiences. Social Media Strategy & Management: Lead the University’s social media presence by creating and managing content across platforms, ensuring alignment with institutional priorities. Implement and monitor social media strategies for organic and paid campaigns that support both the University and alumni communications. Content Creation & Curation: Produce and edit high-quality written and visual content for social media, digital publications, and other communications channels that highlight the University’s values, priorities, and achievements. Stay ahead of emerging social trends, ensuring the University’s messaging remains relevant and timely. Analytics & Performance Tracking: Track and analyze social media performance across all platforms using KPIs to assess engagement, reach, and overall effectiveness. Leverage analytics to refine strategies and optimize content performance. Social Listening & Trend Monitoring: Use social listening tools (e.g., Cision) to monitor and analyze public sentiment, trends, and conversations related to the university and its community. Collaborate with key stakeholders to ensure timely responses to trends and public mentions, particularly involving alumni and campus priorities. Stakeholder Collaboration: Work closely with the Advancement Services team and other University stakeholders to manage a social media listening system that alerts key personnel to relevant alumni mentions in news outlets and public forums. Project Management: Utilize project management tools (e.g., Asana, Hootsuite) to streamline and automate workflows, ensuring timely delivery of campaigns and communications. Create consistent and engaging content and share out on appropriate channels including the University’s official social media accounts: Write feature and news stories that can be used to support social media content. Develop, curate, and optimize high-quality, compelling content that engages a range of audiences and supports the University communications and marketing goals. Develop strategies to promote the image of the University and programs by using market research data to determine the most effective techniques and approaches for reaching target audiences through owned and paid media. Identify the needs and interests of various constituent groups, translate research results into strategic communication efforts, and select the best medium to achieve goals. Monitor social and digital content activity, including reputation management, using analytics tools. Track and report metrics to continually improve strategies. Explore new social media platforms and other online outlets to share stories and keep Cal State East Bay top of mind within the community. Coordinate with campus colleges, divisions, departments, and teams to support cross-channel campaigns and Cal State East Bay initiatives and communications. Research and initiate innovative improvements to digital communications and work closely with editorial and creative teams to support consistent messaging and branding across all platforms. Write, edit, and proofread content for social media. Help to protect and elevate the University’s branding and brand strategy within social media and digital platforms. In conjunction with the university videographer/photographer and senior graphic designer, create and manage a central digital asset repository for notable units and programs. Create positive working relationships with campus social media users that reflect the mission and goals of the campus. Serve as liaison to campus departments and units regarding social media and digital communications. Support University Communications & Marketing strategic content and placement strategies: Participate in the development of communication themes, concepts and ideas for how to disseminate content on all available social media, web and other new media applications. Assist with updating website content and digital signage. Assist with email campaigns, updating content, sending, tracking and reporting. Support campus emergency and issues communications as assigned. Exercise discretion, judgment, and ingenuity to write and coordinate e-newsletters, event announcements and social media content as they relate to strategic marketing and communications campaigns for the university. Coordinate digital touch points among email marketing, social media and website updates. Other Duties as Assigned. Minimum Qualifications A Bachelor’s degree from a four-year college or university with a degree in art and technology, communications, marketing, or related fields, or similar certified coursework in applicable fields of study; or an equivalent combination of education and experience. Two or more years of experience in the communications field with duties that include coordinating social media. Ideal candidates will be able to provide evidence of this experience through demonstration of a portfolio of past work. Strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles. Knowledge of the fundamentals of public affairs and/or media relations, and/or some exposure to marketing and marketing research. Required Qualifications Thorough knowledge of social media platforms and web/digital communication techniques; ability to effectively use technology to achieve communication goals. Solid interpersonal skills, listening skills, and organizational skills with strong attention to detail. Professional demeanor and team player who demonstrates a sense of urgency, initiative, and follow-through. Ability to maintain confidentiality and security of all communications, as appropriate. Willingness to work as required some non-standard hours including evenings and weekends, and working during campus emergencies. Preferred Skills and Knowledge Experience working in a complex organization. Experience creating and maintaining original content within an established brand and style guide, including AP Style Guide. Experience creating web content for webpages and mobile applications, including copywriting, basic design and photography selection. Experience gathering and analyzing data and selecting pertinent facts and integrate them into communication. Knowledge of applicable copyright and other laws pertaining to digital content and media. Ability to demonstrate an awareness and appreciation of the cultural diversity of the university community; and establish and maintain cooperative and effective relations with university employees, students and the public. Ability to establish, set and meet multiple deadlines, coordinate, prioritize and complete varied tasks. Ability to solve a wide range of problems and develop solutions. Ability to work independently under general supervision and set priorities in an often-changing environment. Ability to develop logical solutions to problems, to demonstrate flexibility and compromise. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment. Advertised: Sep 20 2024 Pacific Daylight Time Applications close: Jan 20 2025 Pacific Standard Time Closing Date/Time:
Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,146.00 per month to $5,823.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Public Affairs/Communications Specialist II About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position The Content Creator & Digital Communications Specialist reports directly to the Chief Communications and Marketing Officer (CCMO) for University Communications. This role is responsible for capturing the University’s energy and momentum, raising its profile regionally, nationally, and globally through the strategic use of digital communications strategies such as social media platforms and other online tools. Under the guidance of the CCMO, the Content Creator & Digital Communications Specialist will help enhance the University's reputation by telling and sharing unique stories, promoting student success, supporting faculty-led research, and engaging alumni and the broader community. As the key digital communications strategist, the Content Creator & Digital Communications Specialist plays a central role in developing and creating unique content and executing the university's multi-year social media plan, aligned with its broader communications objectives. They will establish a robust, constituent-focused social media presence that supports consistent branding and identity. This position is also responsible for ensuring that the University's social media channels effectively convey its values and initiatives. This hands-on role involves close collaboration with the CCMO, Creative Services and other departments to produce compelling, on-brand and measurable content. Additionally, the Content Creator & Digital Communications Specialist will monitor digital trends, analyze campaign effectiveness, and provide insights that help shape future strategies. Responsibilities Position Overview: The Content Creator and Digital Communications Specialist will play a pivotal role in executing the University’s strategic communication goals, driving brand awareness, growth, and positioning across digital platforms. This role requires a creative, strategic thinker who excels in content creation, social media management, and digital engagement. Strategic Content Development: Develop and execute an annual content strategy that aligns with the department’s three pillars: brand awareness, growth, and positioning. This strategy will encompass written, social, and video content that engages and informs the University’s diverse audiences. Social Media Strategy & Management: Lead the University’s social media presence by creating and managing content across platforms, ensuring alignment with institutional priorities. Implement and monitor social media strategies for organic and paid campaigns that support both the University and alumni communications. Content Creation & Curation: Produce and edit high-quality written and visual content for social media, digital publications, and other communications channels that highlight the University’s values, priorities, and achievements. Stay ahead of emerging social trends, ensuring the University’s messaging remains relevant and timely. Analytics & Performance Tracking: Track and analyze social media performance across all platforms using KPIs to assess engagement, reach, and overall effectiveness. Leverage analytics to refine strategies and optimize content performance. Social Listening & Trend Monitoring: Use social listening tools (e.g., Cision) to monitor and analyze public sentiment, trends, and conversations related to the university and its community. Collaborate with key stakeholders to ensure timely responses to trends and public mentions, particularly involving alumni and campus priorities. Stakeholder Collaboration: Work closely with the Advancement Services team and other University stakeholders to manage a social media listening system that alerts key personnel to relevant alumni mentions in news outlets and public forums. Project Management: Utilize project management tools (e.g., Asana, Hootsuite) to streamline and automate workflows, ensuring timely delivery of campaigns and communications. Create consistent and engaging content and share out on appropriate channels including the University’s official social media accounts: Write feature and news stories that can be used to support social media content. Develop, curate, and optimize high-quality, compelling content that engages a range of audiences and supports the University communications and marketing goals. Develop strategies to promote the image of the University and programs by using market research data to determine the most effective techniques and approaches for reaching target audiences through owned and paid media. Identify the needs and interests of various constituent groups, translate research results into strategic communication efforts, and select the best medium to achieve goals. Monitor social and digital content activity, including reputation management, using analytics tools. Track and report metrics to continually improve strategies. Explore new social media platforms and other online outlets to share stories and keep Cal State East Bay top of mind within the community. Coordinate with campus colleges, divisions, departments, and teams to support cross-channel campaigns and Cal State East Bay initiatives and communications. Research and initiate innovative improvements to digital communications and work closely with editorial and creative teams to support consistent messaging and branding across all platforms. Write, edit, and proofread content for social media. Help to protect and elevate the University’s branding and brand strategy within social media and digital platforms. In conjunction with the university videographer/photographer and senior graphic designer, create and manage a central digital asset repository for notable units and programs. Create positive working relationships with campus social media users that reflect the mission and goals of the campus. Serve as liaison to campus departments and units regarding social media and digital communications. Support University Communications & Marketing strategic content and placement strategies: Participate in the development of communication themes, concepts and ideas for how to disseminate content on all available social media, web and other new media applications. Assist with updating website content and digital signage. Assist with email campaigns, updating content, sending, tracking and reporting. Support campus emergency and issues communications as assigned. Exercise discretion, judgment, and ingenuity to write and coordinate e-newsletters, event announcements and social media content as they relate to strategic marketing and communications campaigns for the university. Coordinate digital touch points among email marketing, social media and website updates. Other Duties as Assigned. Minimum Qualifications A Bachelor’s degree from a four-year college or university with a degree in art and technology, communications, marketing, or related fields, or similar certified coursework in applicable fields of study; or an equivalent combination of education and experience. Two or more years of experience in the communications field with duties that include coordinating social media. Ideal candidates will be able to provide evidence of this experience through demonstration of a portfolio of past work. Strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles. Knowledge of the fundamentals of public affairs and/or media relations, and/or some exposure to marketing and marketing research. Required Qualifications Thorough knowledge of social media platforms and web/digital communication techniques; ability to effectively use technology to achieve communication goals. Solid interpersonal skills, listening skills, and organizational skills with strong attention to detail. Professional demeanor and team player who demonstrates a sense of urgency, initiative, and follow-through. Ability to maintain confidentiality and security of all communications, as appropriate. Willingness to work as required some non-standard hours including evenings and weekends, and working during campus emergencies. Preferred Skills and Knowledge Experience working in a complex organization. Experience creating and maintaining original content within an established brand and style guide, including AP Style Guide. Experience creating web content for webpages and mobile applications, including copywriting, basic design and photography selection. Experience gathering and analyzing data and selecting pertinent facts and integrate them into communication. Knowledge of applicable copyright and other laws pertaining to digital content and media. Ability to demonstrate an awareness and appreciation of the cultural diversity of the university community; and establish and maintain cooperative and effective relations with university employees, students and the public. Ability to establish, set and meet multiple deadlines, coordinate, prioritize and complete varied tasks. Ability to solve a wide range of problems and develop solutions. Ability to work independently under general supervision and set priorities in an often-changing environment. Ability to develop logical solutions to problems, to demonstrate flexibility and compromise. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment. Advertised: Sep 20 2024 Pacific Daylight Time Applications close: Jan 20 2025 Pacific Standard Time Closing Date/Time: