CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Customer Service Coordinator Classification Title: Administrative Support Coordinator I Posting Details Priority Application Date (Posting will remain open until filled): Tuesday, September 3, 2024 @ 11:55pm PST Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Position requires overseeing and covering front desk reception duties, including walk-ins, phone calls, e-mails and other forms of communication for the department. Position also involves training and oversight of student assistants providing relief coverage at the front office, as well as working in coordination with Access Coordinators, the ASL/CART Coordinator, and Director regarding scheduling and communication needs. FLSA : Non-Exempt (Eligible for overtime compensation) Anticipated Hiring Range : Anticipated hiring range at the minimum of the classification range ($3,680/month) CSU Classification Salary Range : $3,680 - $5,783 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday- Friday, 8:00am- 5:00pm. This position will be working on-site in the Disability Access Center. Department Information The Disability Access Center (DAC) offers a wide range of accommodation services that ensure students with disabilities have equal access and opportunity to pursue their educational goals. Working collaboratively with students, faculty, staff, and administrators, DAC provides campus-wide consultation and serves as a primary information resource on disability-related issues to the campus community. For more information, visit: https://www.csus.edu/student-affairs/centers-programs/services-students-disabilities/ Minimum Qualifications Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Required Qualifications Demonstrated good communication and interpersonal skills in interacting and communicating effectively with all levels of staff and external constituencies, both verbally and in writing Thorough knowledge of English grammar, punctuation, and spelling Familiar and proficient with Microsoft Word, Outlook, Excel, Power Point, Oracle (in Client Server -Windows), CMS, and other database software systems Ability to use and operate a personal computer, printer, photocopy machine, multi-line telephone, and other technology Thorough knowledge of office methods, procedures, and practices Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions Ability to work independently and prioritize and complete multiple tasks with attention to detail Ability to apply sound judgment, discretion, and initiative in addressing problems and developing practical and thorough solutions Ability to maintain confidentiality related to department and student records according to applicable laws and regulations Ability to perform standard arithmetic functions of a transactional nature, including tracking and comparing data Demonstrated competence in effectively presenting standard information in writing Ability to follow instructions and ask questions when needed Ability and/or interest in working with individuals with disabilities Ability to train, provide lead work direction and monitor student assistant receptionist Commitment to maintaining a welcoming and inclusive work environment with diverse Preferred Qualifications Experience working in a fast-paced student services office setting Documents Needed to Apply Resume Cover Letter About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request from the Office of Clery Compliance & Training by emailing clery@csus.edu . Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance & Training as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Aug 20 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Aug 21, 2024
Working Title: Customer Service Coordinator Classification Title: Administrative Support Coordinator I Posting Details Priority Application Date (Posting will remain open until filled): Tuesday, September 3, 2024 @ 11:55pm PST Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Position requires overseeing and covering front desk reception duties, including walk-ins, phone calls, e-mails and other forms of communication for the department. Position also involves training and oversight of student assistants providing relief coverage at the front office, as well as working in coordination with Access Coordinators, the ASL/CART Coordinator, and Director regarding scheduling and communication needs. FLSA : Non-Exempt (Eligible for overtime compensation) Anticipated Hiring Range : Anticipated hiring range at the minimum of the classification range ($3,680/month) CSU Classification Salary Range : $3,680 - $5,783 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday- Friday, 8:00am- 5:00pm. This position will be working on-site in the Disability Access Center. Department Information The Disability Access Center (DAC) offers a wide range of accommodation services that ensure students with disabilities have equal access and opportunity to pursue their educational goals. Working collaboratively with students, faculty, staff, and administrators, DAC provides campus-wide consultation and serves as a primary information resource on disability-related issues to the campus community. For more information, visit: https://www.csus.edu/student-affairs/centers-programs/services-students-disabilities/ Minimum Qualifications Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Required Qualifications Demonstrated good communication and interpersonal skills in interacting and communicating effectively with all levels of staff and external constituencies, both verbally and in writing Thorough knowledge of English grammar, punctuation, and spelling Familiar and proficient with Microsoft Word, Outlook, Excel, Power Point, Oracle (in Client Server -Windows), CMS, and other database software systems Ability to use and operate a personal computer, printer, photocopy machine, multi-line telephone, and other technology Thorough knowledge of office methods, procedures, and practices Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions Ability to work independently and prioritize and complete multiple tasks with attention to detail Ability to apply sound judgment, discretion, and initiative in addressing problems and developing practical and thorough solutions Ability to maintain confidentiality related to department and student records according to applicable laws and regulations Ability to perform standard arithmetic functions of a transactional nature, including tracking and comparing data Demonstrated competence in effectively presenting standard information in writing Ability to follow instructions and ask questions when needed Ability and/or interest in working with individuals with disabilities Ability to train, provide lead work direction and monitor student assistant receptionist Commitment to maintaining a welcoming and inclusive work environment with diverse Preferred Qualifications Experience working in a fast-paced student services office setting Documents Needed to Apply Resume Cover Letter About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request from the Office of Clery Compliance & Training by emailing clery@csus.edu . Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance & Training as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Aug 20 2024 Pacific Daylight Time Applications close: Closing Date/Time:
City of Concord, CA
Concord, California, United States
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** CUSTOMER SERVICE SPECIALIST I/II The City of Concord is accepting applications for part-time community center Customer Service Specialists to support the Recreation Services Department. This recruitment will be used to fill current vacancies at Willow Pass Community Center and Centre Concord, and also establish an eligiblity list to fill future positions as they become available. Salary is negotiable based on experience: Customer Service Specialist I: $17.65 - $19.67/hour with one year of customer service experience Customer Service Specialist II: $18.54 - $20.98/hour with two years of customer service experience Community Centers: Customer Service Specialists will primarily be assigned to one of the following community centers, but may do intermittent hours at the other community centers on an as needed basis. Centre Concord, located at 5298 Clayton Road is one of the largest rental facilities in the East Bay. Our ballroom offers adjustable lighting, a portable dance floor and expansive staging, allowing you to create just about any atmosphere you desire for up to 400 guests. For something smaller, there are classrooms and meeting spaces to accommodate conferences, trade shows, fundraisers, receptions, and other gatherings. All positions are part time, limited service, and applicants must be available to work 9:00 a.m. - 4:00 p.m., Monday through Friday, approximately 15-20 hours per week. The Concord Senior Center is an amazing place for seniors to come together and enjoy activities, classes, programs and sports leagues. After hours, it operates as the ideal space for special events, such as holiday parties, weddings and business meetings. The Senior Center is located at 2727 Parkside Circle. All positions are part time, limited service and applicants must be available to work between 8:30 a.m. - 4:30 p.m., Monday through Friday, approximately 15-20 hours per week. The Willow Pass Community Center is a versatile venue for special events like weddings, birthdays, anniversaries, and retreats. It's also the location for in-person registration for all the programs in the City of Concord. Willow Pass Park is the home of the Concord Softball League, payless batting cage, pickleball courts, tennis courts, and an adult fitness park. The Willow Pass Community Center is located at 2748 E. Olivera Road. All positions are part time, limited service and applicants must be available to works between 9 a.m. - 4 p.m., approximately 15-20 hours per week. What you will be doing: Customer Service Specialists serve as the first point of contact for customers using the facilities, including greeting customers, registration for classes and events and responding to inquiries and complaints. They are also responsible for monitoring the use and care of facilities, to include room set-up and breakdown as well as light custodial duties. The Customer Service Specialist I is distinguished from the II level in that it is the entry-level position in the series. The Customer Service Specialist II has learned to perform the duties of the Customer Service Specialist I with independence. All positions are part time, limited service and must be able to work either mornings, or mornings and afternoons, Monday through Friday. Hours and schedule may vary. SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . As positions become available, qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications will be invited to interview. Successful candidates will be provided a conditional offer of employment and must clear DOJ/FBI livescan. Conviction History If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Serving as the front line customer service representative Opening and closing the community center Walking customers through the premises prior to and after the event Providing coordination and support of facility operations Performing activities related to the processing and maintenance of activity registration and rental permits, including communication with customers over the phone, in person and via email Responding to questions, complaints and emergency situations, taking appropriate courses of action Ensuring timely completion of all paperwork and processes, facility scheduling, information development, and file maintenance Ensuring a safe and efficient environment by enforcing operating procedures Reporting inappropriate or unsafe practices Providing for maintenance needs, including compliance with health, safety and building codes Assisting in the set up and take down of equipment, tables and chairs, as needed Conducting light custodial work to ensure high standards of facility presentation, as needed Qualifications Knowledge of: Microsoft Office software including Word, Excel and Publisher Principles and processes for providing internal and external customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar Ability to: Understand the implications of new information for both current and future problem solving and decision making Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate Maintain appropriate attention to detail based on the complexity of work performed Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions Convey written and/or non-written information effectively, comprehending and understanding documentation and verbal or visual communications Adapt communications and behavioral styles appropriately in response to individuals and situations Use logic and reasoning to identify strengths and weaknesses of alternative solutions Provide high level customer service to internal and external customers including during high stress situations; seek out ways to help people Determine causes of operating errors and decide what to do to resolve them Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing Read, comprehend and retain information Learn custom facility reservation software Speak clearly, concisely and audibly Establish and maintain cooperative and effective relationships with those contacted in the course of work CUSTOMER SERVICE SPECIALIST I Education : Satisfactory completion of high school or equivalent Experience : One year of customer service experience required CUSTOMER SERVICE SPECIALIST II Education : Satisfactory completion of high school or equivalent Experience : Two or more years of customer service experience required Other The ability to speak and understand Spanish is highly desirable, but not required. A California driver's license and a satisfactory driving record are conditions of initial and continued employment. Must be able to clear DOJ/FBI fingerprint clearance. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. FOR MORE INFORMATION REGARDING THIS POSITION: Centre Concord: Dario Sanchez, Recreation Program Coordinator at 925-671-3498 or dario.sanchez@cityofconcord.org Senior Center: Barbie Gary, Recreation Program Manager at 925-671-3074 or barbie.gary@cityofconcord.org Willow Pass Community Center: Jorey Scott, Recreation Program Coordinator at 925-671-3179 or jorey.scott@cityofconcord.org This position is not eligible for benefits.
Jul 14, 2024
Part Time
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** CUSTOMER SERVICE SPECIALIST I/II The City of Concord is accepting applications for part-time community center Customer Service Specialists to support the Recreation Services Department. This recruitment will be used to fill current vacancies at Willow Pass Community Center and Centre Concord, and also establish an eligiblity list to fill future positions as they become available. Salary is negotiable based on experience: Customer Service Specialist I: $17.65 - $19.67/hour with one year of customer service experience Customer Service Specialist II: $18.54 - $20.98/hour with two years of customer service experience Community Centers: Customer Service Specialists will primarily be assigned to one of the following community centers, but may do intermittent hours at the other community centers on an as needed basis. Centre Concord, located at 5298 Clayton Road is one of the largest rental facilities in the East Bay. Our ballroom offers adjustable lighting, a portable dance floor and expansive staging, allowing you to create just about any atmosphere you desire for up to 400 guests. For something smaller, there are classrooms and meeting spaces to accommodate conferences, trade shows, fundraisers, receptions, and other gatherings. All positions are part time, limited service, and applicants must be available to work 9:00 a.m. - 4:00 p.m., Monday through Friday, approximately 15-20 hours per week. The Concord Senior Center is an amazing place for seniors to come together and enjoy activities, classes, programs and sports leagues. After hours, it operates as the ideal space for special events, such as holiday parties, weddings and business meetings. The Senior Center is located at 2727 Parkside Circle. All positions are part time, limited service and applicants must be available to work between 8:30 a.m. - 4:30 p.m., Monday through Friday, approximately 15-20 hours per week. The Willow Pass Community Center is a versatile venue for special events like weddings, birthdays, anniversaries, and retreats. It's also the location for in-person registration for all the programs in the City of Concord. Willow Pass Park is the home of the Concord Softball League, payless batting cage, pickleball courts, tennis courts, and an adult fitness park. The Willow Pass Community Center is located at 2748 E. Olivera Road. All positions are part time, limited service and applicants must be available to works between 9 a.m. - 4 p.m., approximately 15-20 hours per week. What you will be doing: Customer Service Specialists serve as the first point of contact for customers using the facilities, including greeting customers, registration for classes and events and responding to inquiries and complaints. They are also responsible for monitoring the use and care of facilities, to include room set-up and breakdown as well as light custodial duties. The Customer Service Specialist I is distinguished from the II level in that it is the entry-level position in the series. The Customer Service Specialist II has learned to perform the duties of the Customer Service Specialist I with independence. All positions are part time, limited service and must be able to work either mornings, or mornings and afternoons, Monday through Friday. Hours and schedule may vary. SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . As positions become available, qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications will be invited to interview. Successful candidates will be provided a conditional offer of employment and must clear DOJ/FBI livescan. Conviction History If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Serving as the front line customer service representative Opening and closing the community center Walking customers through the premises prior to and after the event Providing coordination and support of facility operations Performing activities related to the processing and maintenance of activity registration and rental permits, including communication with customers over the phone, in person and via email Responding to questions, complaints and emergency situations, taking appropriate courses of action Ensuring timely completion of all paperwork and processes, facility scheduling, information development, and file maintenance Ensuring a safe and efficient environment by enforcing operating procedures Reporting inappropriate or unsafe practices Providing for maintenance needs, including compliance with health, safety and building codes Assisting in the set up and take down of equipment, tables and chairs, as needed Conducting light custodial work to ensure high standards of facility presentation, as needed Qualifications Knowledge of: Microsoft Office software including Word, Excel and Publisher Principles and processes for providing internal and external customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar Ability to: Understand the implications of new information for both current and future problem solving and decision making Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate Maintain appropriate attention to detail based on the complexity of work performed Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions Convey written and/or non-written information effectively, comprehending and understanding documentation and verbal or visual communications Adapt communications and behavioral styles appropriately in response to individuals and situations Use logic and reasoning to identify strengths and weaknesses of alternative solutions Provide high level customer service to internal and external customers including during high stress situations; seek out ways to help people Determine causes of operating errors and decide what to do to resolve them Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing Read, comprehend and retain information Learn custom facility reservation software Speak clearly, concisely and audibly Establish and maintain cooperative and effective relationships with those contacted in the course of work CUSTOMER SERVICE SPECIALIST I Education : Satisfactory completion of high school or equivalent Experience : One year of customer service experience required CUSTOMER SERVICE SPECIALIST II Education : Satisfactory completion of high school or equivalent Experience : Two or more years of customer service experience required Other The ability to speak and understand Spanish is highly desirable, but not required. A California driver's license and a satisfactory driving record are conditions of initial and continued employment. Must be able to clear DOJ/FBI fingerprint clearance. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. FOR MORE INFORMATION REGARDING THIS POSITION: Centre Concord: Dario Sanchez, Recreation Program Coordinator at 925-671-3498 or dario.sanchez@cityofconcord.org Senior Center: Barbie Gary, Recreation Program Manager at 925-671-3074 or barbie.gary@cityofconcord.org Willow Pass Community Center: Jorey Scott, Recreation Program Coordinator at 925-671-3179 or jorey.scott@cityofconcord.org This position is not eligible for benefits.
State of Missouri
Jefferson City, Missouri, United States
Customer Service Representative Call Center- Driver License Bureau HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: As part of our customer-focused team, you help us create an environment that makes citizens say “This is the best experience I have ever had!” When you work for The Department of Revenue, you’re working alongside an enthusiastic, dedicated team that cares, grows and wins together. We’re looking for team members who are passionate about providing high-quality customer service and building energetic team morale. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: The ideal candidate must have good typing skills, be very detail oriented, and have the ability to effectively assist with customer’s inquiries and requests via telephone while ensuring customer satisfaction. Your responsibilities will include answering incoming calls; explaining laws and regulations; searching computerized records and files; accurately communicating the requested information to customers; and communicate concerns about all phases of motor vehicle or driver licensing transactions. What to expect in this position: Call center team members are the voice of the Department. Due to the amount of calls received all team members are required to be on the phone continuously throughout their work day in addition to having the opportunity to assist citizens through DORA Live Chat. Training is hands on and will consist of six weeks with our Training Coordinator in combination of our Call Center subject matter experts. This amazing training will help teach you everything you need to know to be a Customer Service Representative. Once completed with training and meeting all necessary requirements, a distributed work option may be available. The customer service center is answering calls all day, however if team members are consistently meeting or exceeding expectations, there is an opportunity for career progression and/or compensation for performance. We might be a great match if… Working in a fun and energetic environment makes you excited! We work efficiently as a team to deliver excellent results for our citizens You enjoy a consistent work schedule Monday - Friday with bi-monthly pay and the opportunity for distributed work You are someone who strives to make independent decisions and enjoy problem solving. You enjoy influencing a team to drive results through a visual dashboard CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Effective Writing Team Building Abilities Excellent Customer Service Self-directed Attention to Detail Clear Communication Organizational Abilities QUALIFICATIONS: Possession of a high school diploma or proof of high school equivalency. Six or more months of experience in clerical or general office support work. Must be able to pass a fingerprint and background check The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Sep 13, 2024
Full Time
Customer Service Representative Call Center- Driver License Bureau HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: As part of our customer-focused team, you help us create an environment that makes citizens say “This is the best experience I have ever had!” When you work for The Department of Revenue, you’re working alongside an enthusiastic, dedicated team that cares, grows and wins together. We’re looking for team members who are passionate about providing high-quality customer service and building energetic team morale. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: The ideal candidate must have good typing skills, be very detail oriented, and have the ability to effectively assist with customer’s inquiries and requests via telephone while ensuring customer satisfaction. Your responsibilities will include answering incoming calls; explaining laws and regulations; searching computerized records and files; accurately communicating the requested information to customers; and communicate concerns about all phases of motor vehicle or driver licensing transactions. What to expect in this position: Call center team members are the voice of the Department. Due to the amount of calls received all team members are required to be on the phone continuously throughout their work day in addition to having the opportunity to assist citizens through DORA Live Chat. Training is hands on and will consist of six weeks with our Training Coordinator in combination of our Call Center subject matter experts. This amazing training will help teach you everything you need to know to be a Customer Service Representative. Once completed with training and meeting all necessary requirements, a distributed work option may be available. The customer service center is answering calls all day, however if team members are consistently meeting or exceeding expectations, there is an opportunity for career progression and/or compensation for performance. We might be a great match if… Working in a fun and energetic environment makes you excited! We work efficiently as a team to deliver excellent results for our citizens You enjoy a consistent work schedule Monday - Friday with bi-monthly pay and the opportunity for distributed work You are someone who strives to make independent decisions and enjoy problem solving. You enjoy influencing a team to drive results through a visual dashboard CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Effective Writing Team Building Abilities Excellent Customer Service Self-directed Attention to Detail Clear Communication Organizational Abilities QUALIFICATIONS: Possession of a high school diploma or proof of high school equivalency. Six or more months of experience in clerical or general office support work. Must be able to pass a fingerprint and background check The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
Posting Expires: 10/01/24 Salary Range:$54,525.35-$72,682.62 General Description and Classification Standards First point of contact with the public and serve liaisons between the public and all aspects of the permitting process across all offices within the City of Atlanta. Work to proactively resolve issues through reports, and work in real-time to resolve issues via inbound calls, emails, and face-to-face interactions. The incumbent must provide exceptional customer service on behalf of the City of Atlanta. The ideal candidate provides best-in-class customer service to all customers (internal and external) who either call or enter the office; approach customers courteously, conversationally, and immediately - with a smile. The candidate must be able to quickly assess and identify the needs of the customer through probing and listening - eventually suggesting and providing general direction and assistance to the public. Must be a curious and intentional learner; one who is willing to go the extra mile to assist customers. This is a public-facing opportunity that ensures our department standards are maintained through consistent efforts. This position advises upper-level management of any process and procedure inconsistencies. While in this role, a large degree of professionalism and problem-solving skills is expected. The candidate must be able to work in a team-centered environment yet can function independently. This person will also serve as a member of the Development Services Team and work to maneuver customers who are experiencing lags in the permitting process. Incumbents must be versed in reading and understanding the associated reports and can communicate across departmental lines to move stagnant permits to the point of issuance. The incumbent must ensure that best-in-class customer service is provided to both internal and external customers and embrace, support, and promote the City’s core values, beliefs, and culture. Supervision Received Works under general supervision reporting directly to the Building & Development Manager. Essential Duties & Responsibilities Establish and maintain positive and professional relationships with customers, assigned staff, and co-workers. Maintain professionalism, and composure, and demonstrate tact, patience, and courtesy always. Greets customers in a friendly, kind, and helpful manner. Process intake and issuance of all types of building permit applications. This function requires the candidate to have the ability to read and understand civil and architectural plans. Promptly answer phone calls, emails, and other correspondence within the Office of Buildings and accurately direct guests to appropriate personnel or Work Stream Provide a variety of administrative and customer service activities to assist any customer visiting the Office of Buildings. Assist with customers who are seeking information or requesting copies of documents retained by the Office of Buildings through the Records Retention process. Receive, respond, and provide the outcome to complaints from customers. Interview citizens either by phone or in person to determine the details of the inquiry or problem. Advise departmental personnel, citizens, and others on the status of permit applications that are pending and make referrals to other agencies as appropriate. Demonstrate excellent customer service, organizational, and communication skills. Provide proactive support to a variety of internal and external customers concerning a broad base of City issues relating to permitting/zoning, projects, services, and customer concerns. Enter, and update data into the computer system (Accela). Review daily updates concerning new City activities/events/ordinances/legislation. Ensures all inquiries from the mail, walk-in, and telephone receive prompt and courteous responses. Escalate problems as necessary to ensure resolution; follow up on open tickets and request for final resolution. Taking ownership of the entire permitting process; Attending to all permit-related customer service inquiries; Moving Stagnant Permits; Educating customers on the permitting process; Resolving issues without escalation; Walking customers through the electronic submittal process when necessary; Communicating issues that require escalation through the proper chain of command; Registering and updating contact information for applicants and professionals; Proactively updating customers on their status through the longer processes. Knowledge, Skills & Abilities Communicate effectively using various methods of communication and platforms. Work effectively and efficiently under stress and difficult customers. Works collaboratively with team members to resolve customer challenges. Ability to use independent judgment and make sound decisions. Ability to use specialized office data systems, all social media platforms, and standard office software. Ability to establish and maintain effective working relationships with fellow employees, other officials, representatives of other government agencies, developers, and the customer. Ability to provide information and answer questions pertaining to the City’s building permit procedures in a tactful and courteous manner to the customer. Ability to gather relevant information to solve customers’ questions and problems. MINIMUM REQUIREMENTS • High School Diploma or GED • Must have at least 4 years of customer service experience; Higher education, such as an associate or bachelor’s degree, vocational training, or equivalent may substitute for the required customer service experience. • A minimum of at least one year as a permit technician in the public sector or third-party private sector equivalent. SPECIAL REQUIREMENTS: • Must be eligible to become a notary public and obtain notary credentials within six (6) months of • Ability to type 35wpm. • Must have ICC Permit Technician Certification to be considered for this position. Must obtain Development Services Coordinator Certification within three (3) months of employment. PREFERRED REQUIREMENTS: • A minimum of at least three years experience as a permit technician in the public sector or third-party private sector equivalent. • 2-year degree in a construction-related field. Five years of customer service experience in the public sector or related third-party private equivalent Licensures and Certifications Must have ICC Permit Technician Certification at time of hire. Must obtain Development Services Coordinator Certification within three (3) months of employmen Closing Date/Time: 2024-10-02
Sep 11, 2024
Full Time
Posting Expires: 10/01/24 Salary Range:$54,525.35-$72,682.62 General Description and Classification Standards First point of contact with the public and serve liaisons between the public and all aspects of the permitting process across all offices within the City of Atlanta. Work to proactively resolve issues through reports, and work in real-time to resolve issues via inbound calls, emails, and face-to-face interactions. The incumbent must provide exceptional customer service on behalf of the City of Atlanta. The ideal candidate provides best-in-class customer service to all customers (internal and external) who either call or enter the office; approach customers courteously, conversationally, and immediately - with a smile. The candidate must be able to quickly assess and identify the needs of the customer through probing and listening - eventually suggesting and providing general direction and assistance to the public. Must be a curious and intentional learner; one who is willing to go the extra mile to assist customers. This is a public-facing opportunity that ensures our department standards are maintained through consistent efforts. This position advises upper-level management of any process and procedure inconsistencies. While in this role, a large degree of professionalism and problem-solving skills is expected. The candidate must be able to work in a team-centered environment yet can function independently. This person will also serve as a member of the Development Services Team and work to maneuver customers who are experiencing lags in the permitting process. Incumbents must be versed in reading and understanding the associated reports and can communicate across departmental lines to move stagnant permits to the point of issuance. The incumbent must ensure that best-in-class customer service is provided to both internal and external customers and embrace, support, and promote the City’s core values, beliefs, and culture. Supervision Received Works under general supervision reporting directly to the Building & Development Manager. Essential Duties & Responsibilities Establish and maintain positive and professional relationships with customers, assigned staff, and co-workers. Maintain professionalism, and composure, and demonstrate tact, patience, and courtesy always. Greets customers in a friendly, kind, and helpful manner. Process intake and issuance of all types of building permit applications. This function requires the candidate to have the ability to read and understand civil and architectural plans. Promptly answer phone calls, emails, and other correspondence within the Office of Buildings and accurately direct guests to appropriate personnel or Work Stream Provide a variety of administrative and customer service activities to assist any customer visiting the Office of Buildings. Assist with customers who are seeking information or requesting copies of documents retained by the Office of Buildings through the Records Retention process. Receive, respond, and provide the outcome to complaints from customers. Interview citizens either by phone or in person to determine the details of the inquiry or problem. Advise departmental personnel, citizens, and others on the status of permit applications that are pending and make referrals to other agencies as appropriate. Demonstrate excellent customer service, organizational, and communication skills. Provide proactive support to a variety of internal and external customers concerning a broad base of City issues relating to permitting/zoning, projects, services, and customer concerns. Enter, and update data into the computer system (Accela). Review daily updates concerning new City activities/events/ordinances/legislation. Ensures all inquiries from the mail, walk-in, and telephone receive prompt and courteous responses. Escalate problems as necessary to ensure resolution; follow up on open tickets and request for final resolution. Taking ownership of the entire permitting process; Attending to all permit-related customer service inquiries; Moving Stagnant Permits; Educating customers on the permitting process; Resolving issues without escalation; Walking customers through the electronic submittal process when necessary; Communicating issues that require escalation through the proper chain of command; Registering and updating contact information for applicants and professionals; Proactively updating customers on their status through the longer processes. Knowledge, Skills & Abilities Communicate effectively using various methods of communication and platforms. Work effectively and efficiently under stress and difficult customers. Works collaboratively with team members to resolve customer challenges. Ability to use independent judgment and make sound decisions. Ability to use specialized office data systems, all social media platforms, and standard office software. Ability to establish and maintain effective working relationships with fellow employees, other officials, representatives of other government agencies, developers, and the customer. Ability to provide information and answer questions pertaining to the City’s building permit procedures in a tactful and courteous manner to the customer. Ability to gather relevant information to solve customers’ questions and problems. MINIMUM REQUIREMENTS • High School Diploma or GED • Must have at least 4 years of customer service experience; Higher education, such as an associate or bachelor’s degree, vocational training, or equivalent may substitute for the required customer service experience. • A minimum of at least one year as a permit technician in the public sector or third-party private sector equivalent. SPECIAL REQUIREMENTS: • Must be eligible to become a notary public and obtain notary credentials within six (6) months of • Ability to type 35wpm. • Must have ICC Permit Technician Certification to be considered for this position. Must obtain Development Services Coordinator Certification within three (3) months of employment. PREFERRED REQUIREMENTS: • A minimum of at least three years experience as a permit technician in the public sector or third-party private sector equivalent. • 2-year degree in a construction-related field. Five years of customer service experience in the public sector or related third-party private equivalent Licensures and Certifications Must have ICC Permit Technician Certification at time of hire. Must obtain Development Services Coordinator Certification within three (3) months of employmen Closing Date/Time: 2024-10-02
CITY OF TEMECULA, CA
City of Temecula, California, United States
The City of Temecula is an Equal Opportunity Employer. Position Description Position Description Join the City of Temecula’s Aquatics Division and their nationally recognized and award-winning aquatics program! The Community Services Department is hiring a full-time benefited Aquatics Coordinator. The Aquatics Division has two year round aquatic facilities and two seasonal aquatic facilities with a staff of 120. A collaborative team of Aquatic Supervisors oversees all four facilities. We teach over 4,000 swim lessons per year and serve 30,000 per month in the busy summer season. Aquatics Coordinator Position: This position is responsible for developing, implementing, and maintaining a diverse range of aquatic programs and activities for all ages and abilities. This role involves community engagement, event planning, scheduling, and marketing. The Aquatics Coordinator will also focus on volunteer coordination, staff training, and staff development for a cohesive, safety focused team of aquatics professionals. Ideal Candidate: The ideal candidate will have a passion for program development and community engagement who will excel in creating a safe and welcoming aquatic environment for all. We seek a motivated leader who possesses strong communication and scheduling abilities, along with a proven track record of coordinating and conducting staff training. Knowledge of aquatics industry rules and regulations is essential, and the ability to teach relevant courses is highly desirable. Our Community and Staff: City of Temecula is nestled in the heart of Southern California Wine Country! Located just 60 miles north of San Diego and 90 miles southeast of Los Angeles; Temecula is a beautiful, family friendly City offering outstanding quality of life, beautiful neighborhoods, parks, and amenities. With a current population of just over 108,000, the City of Temecula employs a highly skilled workforce of over 350 employees. Employees enjoy competitive compensation, rich benefit packages and leadership that recognizes and values our diverse employee population. Strong focus on employee morale, wellness, and family help to ensure a healthy work life balance for Temecula staff. This recruitment will remain open until filled. Please Note: Certifications are required at time of application. Please attach all certifications to your application. Applications will not be accepted without the required attachments. DEFINITION Under general supervision, performs responsible Community Services work in a Community Services facility, program and/or area with a limited degree of independence. DISTINGUISHING CHARACTERISTICS The Community Services Coordinator I is the Advanced Journey level classification in the Community Services series. The employee will assist in conducting Community Services program activities in area(s) of assignment. May be assigned to work directly with the public. The ability to provide a high level of customer service is extremely important. The Community Services Coordinator I is distinguished from the Community Services Specialist I by the level of responsibility assumed and the complexity of duties assigned. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from the Director of Community Services or his/her designee. May provide lead supervision to assigned staff. Examples of Duties Duties may include, but are not limited to, the following: (All Assignments) Coordinates assigned program(s), facility, or events (including planning, development, implementation, staffing, set-up/break-down, and promotion) Provides guidance and training to lower-level staff and volunteers related to assigned program(s), facility, or events Assists with preparing purchasing agreements, contracts, requisitions, purchase orders, and reconciliations; tracks expenditures and/or revenues Prepares various forms of media for publication including flyers, press releases, website content, newsletters and brochures Assists in purchase, requisition, issuance and collection of equipment and program supplies Provides high level of customer service Makes presentations to community groups, Commissions, and others; prepares reports regarding assigned program Assists with receiving and reconciling payments by cash, check, credit cards, or automatic debits, and makes deposits; complies with all cash-handling requirements Sets-up and breaks down equipment and facilities; performs basic maintenance and cleaning, as needed Fosters a positive work environment Assists with preparing grant and award applications Provides administrative support; communicates with supervisors and managers regarding staff and other issues Stays up-to-date on principles and practices of relevant field of recreation or community services Completes documentation, which may include registrations, facility bookings, financial deposits, incident reports, and attendance records Complies with all relevant federal, state, and local safety and legal requirements Prepares and writes a variety of reports and documentation, including detailed Risk Management incident reports Performs other duties of a similar nature Aquatics Duties: Assists in the recruitment process; assists in providing training, orientation, and motivation to all lower level aquatic staff; provides input to performance evaluations Assists with instructing all lifeguards, senior lifeguards, and lead lifeguards, in modern and complex principles of lifeguarding, advanced first aid (Title 22), CPR for the professional rescuer, oxygen administration, AED training, and Blood Borne Pathogen exposure training; administers medical aid and performs CPR in emergency situations as necessary; instructs employees in aquatic emergency operations; assists with in-service trainings as needed Coordinates daily operations at assigned sites, including collecting revenue, patron safety, and adhering to all federal, state, and local laws and regulations; confirms proper staffing ratios for each aquatic activity and class; performs regular safety inspections of pools, facilities, and equipment to reduce hazards and to provide maximum safety to patrons Leads, organizes and implements a comprehensive Learn to Swim program at an assigned site, including coordinating swim lesson courses, and serving as the primary contact for questions and concerns regarding swim classes and programs Ensures proper water chemistry levels; notifies the Aquatic Supervisor and Aquatic Manager of water chemistry imbalances and ensures that changes are made when necessary Assists in conducting in-service and training sessions Maintains a variety of records and reports, including, accident reports, incident reports, daily log book entries, water chemistry log entries, and other related information Performs research and surveys as they relate to specific projects, as assigned; promotes program participation by conducting appropriate outreach efforts; makes presentations to community groups and others Attends applicable seminars, webinars, classes, conferences and similar to improve knowledge and to stay abreast of the national standard of care Develops, organizes, and implements the junior lifeguard volunteer program; prepares schedules, maintains records, and develops and maintains volunteer program manual Oversees hourly site operations including, lifeguard rotations, patron safety, customer satisfaction, collection of fees, and problem solving; issues written and oral instructions to staff members, assigns duties and examines work for satisfactory completion; leads staff during assigned special projects including, but not limited to, special needs swim lessons, junior lifeguard training, water polo classes and other aquatic activities Communicates and coordinates with other City departments to accomplish the job requirements Participates in other Community Services Department events including setting up and taking down equipment and materials and facilitating activities Performs other duties of a similar nature Minimum Qualifications A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification. The City of Temecula utilizes equivalencies to substitute two years of applicable experience and similar responsibility for one year of college in order for a candidate to meet Minimum Qualifications. A typical combination of education, experience, and training for this classification includes: EDUCATION AND/OR EXPERIENCE High School Diploma or equivalent; and two (2) years of related experience. KNOWLEDGE, SKILLS & ABILITIES Knowledge of: Principles and practices of public Community Services programs Community Services, leisure and volunteer activities as they relate to various interests and abilities. Principles and practices of public relations Applicable federal, state and local laws and regulations Safe work practices and procedures First aid methods, practices and safety precautions related to Community Services programs. Occupational hazards and safety measures appropriate to work performed Aquatics Knowledge of: Principles and practices of planning, and coordinating creative and innovative aquatics programs for all populations, including special needs populations Principles and practices of water safety, swim instruction, lifeguarding, first aid and advanced CPR instruction; regulations, techniques, and procedures pertaining to the operation and maintenance of public swimming pools and aquatic facilities Modern principles of lifeguarding methods, tools, and equipment used in water safety and medical aid operations; methods and techniques of swimming and lifeguard instruction; methods and techniques of CPR and first aid Applicable federal, state, and local laws and regulations including accurate recordkeeping and reporting procedures Skill to: Operate various types of standard office equipment, including a personal computer and related software Operate a motor vehicle in a safe manner Ability to: Evaluate situations, identify problems, propose alternative solutions, and exercise sound judgment within established guidelines Establish and maintain courteous, cooperative, and effective working relationships with those encountered in the course of the work Prepare clear, concise and complete documents, reports and correspondence; maintain proper records Use proper English, spelling, grammar and punctuation Communicate effectively, both orally and in writing To learn first aid methods, practices and safety precautions related to Community Services programs Serve as emergency services worker in the event of an emergency LICENSES AND/OR CERTIFICATES Possession of a valid California Class C driver's license and an acceptable driving record. First Aid, CPR, AED, and Blood Borne Pathogens certificates are required within six (6) months of appointment. Aquatics Licenses and/or Certificates: American Red Cross Lifeguarding American Red Cross Advanced First Aid Training (Title 22) American Red Cross CPR for the Professional Rescuer American Red Cross Blood Borne Pathogens Control Training American Red Cross Oxygen Administration American Red Cross AED Essentials American Red Cross Water Safety Instructor (WSI) American Red Cross Lifeguarding Instructor* is desired American Red Cross Advanced First Aid Training (Title 22) Instructor is desired *(Includes: American Red Cross Blood Borne Pathogens Control Training Instructor, American Red Cross Oxygen Administration Instructor, American Red Cross AED Essentials Instructor, American Red Cross CPR for the Professional Rescuer Instructor SPECIAL REQUIREMENTS Satisfactory results from a background investigation and administrative screening. The administrative screening may include a pre-employment drug screening for positions which are designated as safety sensitive or security sensitive, including but not limited to being responsible for the care and custody of children and operating heavy equipment. May be required to occasionally work outside of regular work hours (e.g. evenings, holidays and weekends. Supplemental Information WORKING CONDITIONS & PHYSICAL DEMANDS : The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and sit; talk or hear both in person and by telephone; use hands to finger, handle, feel or operate equipment needed to carry out duties of the position; and reach with hands and arms. The employee frequently stands or walks, and lifts and moves records and documents or objects weighing up to 50 pounds alone, and up to 100 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. The employee is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; use math and mathematical reasoning; perform work under changing deadlines, on multiple concurrent tasks; work with constant interruptions; and interact with the public, including occasionally dissatisfied or quarrelsome individuals. The employee may work in an office or field setting, and may travel to different community centers and events. In the office setting, the noise level is frequently quiet or moderately quiet, at or below 50 decibels. In field settings, the employee is exposed to loud noise which frequently exceeds 70 decibels during Community Services activities, and works under variable weather conditions at different sites and events. Occasional driving is required to visit community services facilities, and attend community and public meetings. AQUATICS ADDITIONAL WORKING CONDITIONS AND PHYSICAL DEMANDS: Primary work environment is frequently outdoors, in and around aquatic facilities. The employee is exposed to loud noise levels which can frequently exceed 70 decibels. The employee may be exposed to outdoor temperatures occasionally below 30 degrees Fahrenheit, and occasionally exceeding 110 degrees Fahrenheit. This recruitment will establish an eligibility list which may be used to fill future vacancies in the same classification or below in the same classification series for both project and authorized positions. PLEASE NOTE: If you are a CalPERS annuitant, please be advised that this position does not meet the statutory criteria for post-retirement employment because the incumbent will be performing regular staff duties for an undetermined duration. Employment in this capacity would require you to rescind your retirement and reinstate as a current member of CalPERS. SUPPLEMENTAL INFORMATION : Flexibly Staffed: Yes FLSA Status: Non-exempt Conflict of Interest: Not Required Department: Community Services Bonding Required: No The City of Temecula is an Equal Opportunity Employer. Benefit Summary for Full-Time Represented Employees Full-time represented employees enjoy a generous allotment of $1,800 per month to purchase a variety of benefit options detailed below. City Contributions The City provides a Health Flex Contribution (HFC) of$600 per month that may be used for enrollment in the City’s health, dental, or vision insurance, or a health flexible spending account. Any unused portion of the HFC will be forfeited. A Cafeteria Allotment of $1,200 per month may be used to pay premiums for health, dental, vision, mandatory group life and disability insurance, and health or dependent care flexible spending accounts. Any unused cafeteria allotment will be paid to the employee as taxable income. Health Insurance The City’s health plans are administered by CalPERS. We offer a variety of health plans, including HMOs and PPOs. Dental Insurance Dental coverage is offered through MetLife. Employees have the option of HMO or PPO plans with rich benefits at competitive rates. Vision Insurance EyeMed provides the City’s vision plan. In addition to extensive coverage at a low rate, EyeMed partners with service providers and retailers throughout the region. Life and AD&D Insurance All City employees are required to enroll in a basic life and AD&D group policy in the amount of $50,000. Additional life insurance is also available for employees and their family members. Short- and Long-Term Disability All City employees are required to enroll in short- and long-term disability insurance. This insurance pays 2/3 of the employee’s wages if the employee is off work due to an illness or injury outside of work. Flexible Spending Accounts The flexible spending accounts provided by the City allow you to pay for certain health and dependent care expenses with pre-tax dollars. Supplemental Plans Supplemental plans through Aflac can help you bridge the gap in your existing health insurance. Plans include Accident Indemnity, Hospital Indemnity and Critical Illness Protection. Retirement Authorized employees are enrolled in the California Public Employees Retirement System (CalPERS). The City offers the followingretirement plans depending upon eligibility: Classic Tier 1 Members: This category applies to employees hired by the City of Temecula before 9/24/11. The retirement formula is 2.7% @ 55 with an 8% employee contribution; however, the City pays 5% of the employee's contribution. Classic Tier 2: This category applies to employees hired by the City of Temecula on or after 9/24/11, and are considered "classic"CalPERSMembers . The retirement formula is 2% @ 60 with a 7% employee contribution; however, the City pays 4% of the employee's contribution. PEPRA Members: This category applies to employees who are hired by the City of Temecula after 1/1/13 and are new toCalPERSmembership. The retirement formula is 2% @ 62 with a 7.25% employee contribution. Deferred Compensation Plans The City partners with both MissionSquare and Nationwide Retirement Solutions to provide you with additional options to fund your retirement. Comprehensive Annual Leave (CAL) The City encourages work/life balance. We offer paid Comprehensive Annual Leave (CAL) that can be used for rest and relaxation, personal business or personal/family illness. Holidays City employees receive a total of 13 paid holidays each calendar year. This includes 12 observed holidays and one floating holiday each year. Bonding Leave The City believes bonding with a new child is vitally important for families. Employees are provided up to eight weeks of bonding leave for the purpose of bonding with their child in connection with birth, adoption, or foster care placement. Bonding leave is paid at the rate of 2/3 of the employee’s base salary and may be used for up to one year following the birth, adoption or foster care placement. Tuition Reimbursement The City offers Tuition Reimbursement of up to $1,500 per fiscal year for job related education or training that will benefit the employee in their position. ComputerLoan Program After one full year of employment, the City provides employees with an interest-free loan of up to $2,000 to purchase a personal computer, iPad, or similar "computer tablet" device. Closing Date/Time: Continuous
Jul 14, 2024
Full Time
The City of Temecula is an Equal Opportunity Employer. Position Description Position Description Join the City of Temecula’s Aquatics Division and their nationally recognized and award-winning aquatics program! The Community Services Department is hiring a full-time benefited Aquatics Coordinator. The Aquatics Division has two year round aquatic facilities and two seasonal aquatic facilities with a staff of 120. A collaborative team of Aquatic Supervisors oversees all four facilities. We teach over 4,000 swim lessons per year and serve 30,000 per month in the busy summer season. Aquatics Coordinator Position: This position is responsible for developing, implementing, and maintaining a diverse range of aquatic programs and activities for all ages and abilities. This role involves community engagement, event planning, scheduling, and marketing. The Aquatics Coordinator will also focus on volunteer coordination, staff training, and staff development for a cohesive, safety focused team of aquatics professionals. Ideal Candidate: The ideal candidate will have a passion for program development and community engagement who will excel in creating a safe and welcoming aquatic environment for all. We seek a motivated leader who possesses strong communication and scheduling abilities, along with a proven track record of coordinating and conducting staff training. Knowledge of aquatics industry rules and regulations is essential, and the ability to teach relevant courses is highly desirable. Our Community and Staff: City of Temecula is nestled in the heart of Southern California Wine Country! Located just 60 miles north of San Diego and 90 miles southeast of Los Angeles; Temecula is a beautiful, family friendly City offering outstanding quality of life, beautiful neighborhoods, parks, and amenities. With a current population of just over 108,000, the City of Temecula employs a highly skilled workforce of over 350 employees. Employees enjoy competitive compensation, rich benefit packages and leadership that recognizes and values our diverse employee population. Strong focus on employee morale, wellness, and family help to ensure a healthy work life balance for Temecula staff. This recruitment will remain open until filled. Please Note: Certifications are required at time of application. Please attach all certifications to your application. Applications will not be accepted without the required attachments. DEFINITION Under general supervision, performs responsible Community Services work in a Community Services facility, program and/or area with a limited degree of independence. DISTINGUISHING CHARACTERISTICS The Community Services Coordinator I is the Advanced Journey level classification in the Community Services series. The employee will assist in conducting Community Services program activities in area(s) of assignment. May be assigned to work directly with the public. The ability to provide a high level of customer service is extremely important. The Community Services Coordinator I is distinguished from the Community Services Specialist I by the level of responsibility assumed and the complexity of duties assigned. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from the Director of Community Services or his/her designee. May provide lead supervision to assigned staff. Examples of Duties Duties may include, but are not limited to, the following: (All Assignments) Coordinates assigned program(s), facility, or events (including planning, development, implementation, staffing, set-up/break-down, and promotion) Provides guidance and training to lower-level staff and volunteers related to assigned program(s), facility, or events Assists with preparing purchasing agreements, contracts, requisitions, purchase orders, and reconciliations; tracks expenditures and/or revenues Prepares various forms of media for publication including flyers, press releases, website content, newsletters and brochures Assists in purchase, requisition, issuance and collection of equipment and program supplies Provides high level of customer service Makes presentations to community groups, Commissions, and others; prepares reports regarding assigned program Assists with receiving and reconciling payments by cash, check, credit cards, or automatic debits, and makes deposits; complies with all cash-handling requirements Sets-up and breaks down equipment and facilities; performs basic maintenance and cleaning, as needed Fosters a positive work environment Assists with preparing grant and award applications Provides administrative support; communicates with supervisors and managers regarding staff and other issues Stays up-to-date on principles and practices of relevant field of recreation or community services Completes documentation, which may include registrations, facility bookings, financial deposits, incident reports, and attendance records Complies with all relevant federal, state, and local safety and legal requirements Prepares and writes a variety of reports and documentation, including detailed Risk Management incident reports Performs other duties of a similar nature Aquatics Duties: Assists in the recruitment process; assists in providing training, orientation, and motivation to all lower level aquatic staff; provides input to performance evaluations Assists with instructing all lifeguards, senior lifeguards, and lead lifeguards, in modern and complex principles of lifeguarding, advanced first aid (Title 22), CPR for the professional rescuer, oxygen administration, AED training, and Blood Borne Pathogen exposure training; administers medical aid and performs CPR in emergency situations as necessary; instructs employees in aquatic emergency operations; assists with in-service trainings as needed Coordinates daily operations at assigned sites, including collecting revenue, patron safety, and adhering to all federal, state, and local laws and regulations; confirms proper staffing ratios for each aquatic activity and class; performs regular safety inspections of pools, facilities, and equipment to reduce hazards and to provide maximum safety to patrons Leads, organizes and implements a comprehensive Learn to Swim program at an assigned site, including coordinating swim lesson courses, and serving as the primary contact for questions and concerns regarding swim classes and programs Ensures proper water chemistry levels; notifies the Aquatic Supervisor and Aquatic Manager of water chemistry imbalances and ensures that changes are made when necessary Assists in conducting in-service and training sessions Maintains a variety of records and reports, including, accident reports, incident reports, daily log book entries, water chemistry log entries, and other related information Performs research and surveys as they relate to specific projects, as assigned; promotes program participation by conducting appropriate outreach efforts; makes presentations to community groups and others Attends applicable seminars, webinars, classes, conferences and similar to improve knowledge and to stay abreast of the national standard of care Develops, organizes, and implements the junior lifeguard volunteer program; prepares schedules, maintains records, and develops and maintains volunteer program manual Oversees hourly site operations including, lifeguard rotations, patron safety, customer satisfaction, collection of fees, and problem solving; issues written and oral instructions to staff members, assigns duties and examines work for satisfactory completion; leads staff during assigned special projects including, but not limited to, special needs swim lessons, junior lifeguard training, water polo classes and other aquatic activities Communicates and coordinates with other City departments to accomplish the job requirements Participates in other Community Services Department events including setting up and taking down equipment and materials and facilitating activities Performs other duties of a similar nature Minimum Qualifications A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification. The City of Temecula utilizes equivalencies to substitute two years of applicable experience and similar responsibility for one year of college in order for a candidate to meet Minimum Qualifications. A typical combination of education, experience, and training for this classification includes: EDUCATION AND/OR EXPERIENCE High School Diploma or equivalent; and two (2) years of related experience. KNOWLEDGE, SKILLS & ABILITIES Knowledge of: Principles and practices of public Community Services programs Community Services, leisure and volunteer activities as they relate to various interests and abilities. Principles and practices of public relations Applicable federal, state and local laws and regulations Safe work practices and procedures First aid methods, practices and safety precautions related to Community Services programs. Occupational hazards and safety measures appropriate to work performed Aquatics Knowledge of: Principles and practices of planning, and coordinating creative and innovative aquatics programs for all populations, including special needs populations Principles and practices of water safety, swim instruction, lifeguarding, first aid and advanced CPR instruction; regulations, techniques, and procedures pertaining to the operation and maintenance of public swimming pools and aquatic facilities Modern principles of lifeguarding methods, tools, and equipment used in water safety and medical aid operations; methods and techniques of swimming and lifeguard instruction; methods and techniques of CPR and first aid Applicable federal, state, and local laws and regulations including accurate recordkeeping and reporting procedures Skill to: Operate various types of standard office equipment, including a personal computer and related software Operate a motor vehicle in a safe manner Ability to: Evaluate situations, identify problems, propose alternative solutions, and exercise sound judgment within established guidelines Establish and maintain courteous, cooperative, and effective working relationships with those encountered in the course of the work Prepare clear, concise and complete documents, reports and correspondence; maintain proper records Use proper English, spelling, grammar and punctuation Communicate effectively, both orally and in writing To learn first aid methods, practices and safety precautions related to Community Services programs Serve as emergency services worker in the event of an emergency LICENSES AND/OR CERTIFICATES Possession of a valid California Class C driver's license and an acceptable driving record. First Aid, CPR, AED, and Blood Borne Pathogens certificates are required within six (6) months of appointment. Aquatics Licenses and/or Certificates: American Red Cross Lifeguarding American Red Cross Advanced First Aid Training (Title 22) American Red Cross CPR for the Professional Rescuer American Red Cross Blood Borne Pathogens Control Training American Red Cross Oxygen Administration American Red Cross AED Essentials American Red Cross Water Safety Instructor (WSI) American Red Cross Lifeguarding Instructor* is desired American Red Cross Advanced First Aid Training (Title 22) Instructor is desired *(Includes: American Red Cross Blood Borne Pathogens Control Training Instructor, American Red Cross Oxygen Administration Instructor, American Red Cross AED Essentials Instructor, American Red Cross CPR for the Professional Rescuer Instructor SPECIAL REQUIREMENTS Satisfactory results from a background investigation and administrative screening. The administrative screening may include a pre-employment drug screening for positions which are designated as safety sensitive or security sensitive, including but not limited to being responsible for the care and custody of children and operating heavy equipment. May be required to occasionally work outside of regular work hours (e.g. evenings, holidays and weekends. Supplemental Information WORKING CONDITIONS & PHYSICAL DEMANDS : The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and sit; talk or hear both in person and by telephone; use hands to finger, handle, feel or operate equipment needed to carry out duties of the position; and reach with hands and arms. The employee frequently stands or walks, and lifts and moves records and documents or objects weighing up to 50 pounds alone, and up to 100 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. The employee is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; use math and mathematical reasoning; perform work under changing deadlines, on multiple concurrent tasks; work with constant interruptions; and interact with the public, including occasionally dissatisfied or quarrelsome individuals. The employee may work in an office or field setting, and may travel to different community centers and events. In the office setting, the noise level is frequently quiet or moderately quiet, at or below 50 decibels. In field settings, the employee is exposed to loud noise which frequently exceeds 70 decibels during Community Services activities, and works under variable weather conditions at different sites and events. Occasional driving is required to visit community services facilities, and attend community and public meetings. AQUATICS ADDITIONAL WORKING CONDITIONS AND PHYSICAL DEMANDS: Primary work environment is frequently outdoors, in and around aquatic facilities. The employee is exposed to loud noise levels which can frequently exceed 70 decibels. The employee may be exposed to outdoor temperatures occasionally below 30 degrees Fahrenheit, and occasionally exceeding 110 degrees Fahrenheit. This recruitment will establish an eligibility list which may be used to fill future vacancies in the same classification or below in the same classification series for both project and authorized positions. PLEASE NOTE: If you are a CalPERS annuitant, please be advised that this position does not meet the statutory criteria for post-retirement employment because the incumbent will be performing regular staff duties for an undetermined duration. Employment in this capacity would require you to rescind your retirement and reinstate as a current member of CalPERS. SUPPLEMENTAL INFORMATION : Flexibly Staffed: Yes FLSA Status: Non-exempt Conflict of Interest: Not Required Department: Community Services Bonding Required: No The City of Temecula is an Equal Opportunity Employer. Benefit Summary for Full-Time Represented Employees Full-time represented employees enjoy a generous allotment of $1,800 per month to purchase a variety of benefit options detailed below. City Contributions The City provides a Health Flex Contribution (HFC) of$600 per month that may be used for enrollment in the City’s health, dental, or vision insurance, or a health flexible spending account. Any unused portion of the HFC will be forfeited. A Cafeteria Allotment of $1,200 per month may be used to pay premiums for health, dental, vision, mandatory group life and disability insurance, and health or dependent care flexible spending accounts. Any unused cafeteria allotment will be paid to the employee as taxable income. Health Insurance The City’s health plans are administered by CalPERS. We offer a variety of health plans, including HMOs and PPOs. Dental Insurance Dental coverage is offered through MetLife. Employees have the option of HMO or PPO plans with rich benefits at competitive rates. Vision Insurance EyeMed provides the City’s vision plan. In addition to extensive coverage at a low rate, EyeMed partners with service providers and retailers throughout the region. Life and AD&D Insurance All City employees are required to enroll in a basic life and AD&D group policy in the amount of $50,000. Additional life insurance is also available for employees and their family members. Short- and Long-Term Disability All City employees are required to enroll in short- and long-term disability insurance. This insurance pays 2/3 of the employee’s wages if the employee is off work due to an illness or injury outside of work. Flexible Spending Accounts The flexible spending accounts provided by the City allow you to pay for certain health and dependent care expenses with pre-tax dollars. Supplemental Plans Supplemental plans through Aflac can help you bridge the gap in your existing health insurance. Plans include Accident Indemnity, Hospital Indemnity and Critical Illness Protection. Retirement Authorized employees are enrolled in the California Public Employees Retirement System (CalPERS). The City offers the followingretirement plans depending upon eligibility: Classic Tier 1 Members: This category applies to employees hired by the City of Temecula before 9/24/11. The retirement formula is 2.7% @ 55 with an 8% employee contribution; however, the City pays 5% of the employee's contribution. Classic Tier 2: This category applies to employees hired by the City of Temecula on or after 9/24/11, and are considered "classic"CalPERSMembers . The retirement formula is 2% @ 60 with a 7% employee contribution; however, the City pays 4% of the employee's contribution. PEPRA Members: This category applies to employees who are hired by the City of Temecula after 1/1/13 and are new toCalPERSmembership. The retirement formula is 2% @ 62 with a 7.25% employee contribution. Deferred Compensation Plans The City partners with both MissionSquare and Nationwide Retirement Solutions to provide you with additional options to fund your retirement. Comprehensive Annual Leave (CAL) The City encourages work/life balance. We offer paid Comprehensive Annual Leave (CAL) that can be used for rest and relaxation, personal business or personal/family illness. Holidays City employees receive a total of 13 paid holidays each calendar year. This includes 12 observed holidays and one floating holiday each year. Bonding Leave The City believes bonding with a new child is vitally important for families. Employees are provided up to eight weeks of bonding leave for the purpose of bonding with their child in connection with birth, adoption, or foster care placement. Bonding leave is paid at the rate of 2/3 of the employee’s base salary and may be used for up to one year following the birth, adoption or foster care placement. Tuition Reimbursement The City offers Tuition Reimbursement of up to $1,500 per fiscal year for job related education or training that will benefit the employee in their position. ComputerLoan Program After one full year of employment, the City provides employees with an interest-free loan of up to $2,000 to purchase a personal computer, iPad, or similar "computer tablet" device. Closing Date/Time: Continuous
Cal State University (CSU) East Bay
25800 Carlos Bee Boulevard, Hayward, CA 94542, USA
Salary and Benefits Salary Range: $6,019.00 per month to $8,585.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $6,019.00 per month to $7,300.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Student Services Professional IV, Exempt About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position Performs duties under the general supervision of the Director of the Career Empowerment Center (CEC) and direct supervision of the Assistant Director of Employer Relations. This position is primarily responsible for developing new and strengthening existing employer and industry partnerships. This includes but is not limited to program development, implementation, and evaluation. The Employer Relations Coordinator also serves as a consultant to academic and employer communities related to employment services; oversees the development of employer relations and employment opportunities within the local and global communities, and supervises the daily operation of employment connection and recruitment services, ensuring efficient and quality customer service and adherence to legal guidelines. Responsibilities Employer Outreach: Provide leadership to the Employer Relations team in partnership with the Assistant Director and Director, campus and employing communities. Develop and define employer partnership opportunities. Establish and define MOUs between relevant employers and the CEC. Research industry hiring trends and area companies to vet out employer collaboration opportunities. Collaborate to set the vision and goals for CEC employer development and relationship-building initiatives. In conjunction with the CEC staff, develop and coordinate employer development/connection activities to maintain ongoing relationships with key employers and organizations. Consult with employing organizations, ranging from major corporations, global organizations, small size businesses to establish effective college recruitment and connection strategies and achieve a productive presence on campus. Ensure compliance with EEO/AA, ADA, federal, state and university policies and guidelines related to employment Troubleshoot and resolve compliance issues. Research the employment market to identify new niches and opportunities for a diverse student population. Coordinate activities with CEC staff for development of employment opportunities for students and alumni and those with disabilities to ensure availability of employment and internship opportunities in Handshake and other services. Provide timely/relevant employment market and salary information. Support various CEC efforts. Organize programs and events such as employer advisory group activities to nurture relationships with diverse groups of employers and promote university programs/students and gather relevant employment market insights and trends. Represent CEC and the university at professional and community events - promoting services to employers and supporting University Advancement efforts. Deliver presentations to targeted community and professional groups to negotiate recruitment and employment leads and resource development efforts. Provide leadership to CEC's resource and advancement efforts. Systems and Data Management: Create and build data tracking processes between employers, the CEC, and the student body. Assist in the development and launch of a Customer Relationship Management (CRM) system for all employer related communications and engagements. As a member of the CEC Employer Relations team, provide vision, guidance, and quality delivery of a variety of employment connection and recruitment services. Oversee and evaluate the performance of Handshake, the job posting platform used by students and employers. Assist in the development of promotional and marketing collateral, newsletters, and website content related to employment for distribution and training internally (faculty, staff, and students) and externally (employers). Event Planning: Provide direction for CEC Career Fairs & employer related events. Responsible for coordinating a variety of employment fairs and overseeing efforts to secure employer participation from a wide variety of employment sectors, including business, industry, non-profit, educational, and government entities. Identify professionals who develop and present job search related workshops and programs for candidates interested in career and internship positions and ensure educational objectives are in alignment with marketplace needs in collaboration with the Academic Internship Coordinator. Oversee assessment of Employer Relations and implement performance measures after events and annually. Improve and Deliver Service to Client Students: Participate in routine CEC and University-wide meetings including but not limited to, staff meetings, retreats, problem solving meetings, team projects, and departmental collaborations. Assess student learning and CEC services by tracking client data (program attendance, appointment participation, demographics, class level, retention, etc.)and produce relevant, detailed reports for the Assistant Director and/or Director as requested. Serve the University and CEC through Special Projects: Serve as the CEC representative to various campus committees, task forces, and projects. Complete other duties as assigned by the Assistant Director and/or Director. Expand as necessary or continue on an attached sheet. Minimum Qualifications Experience: Equivalent to four (4) years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A Master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling. Education: Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related. Knowledge and Abilities: Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned. General knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management. General knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions. Advise students individually or in groups on varied and complex matters. Determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature. Reason logically and analyze and solve organizational and operating problems of one or several program areas. Plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations. Analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action. Understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served. Establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. Required Qualifications Expert knowledge of employment issues, industry/marketing/promotion, quality improvement/assessment measures and job development strategies and functions. Demonstrated ability in networking effectively with a customer base including employers, professional organizations, and other groups. Knowledge of employment market trends/fields, and effective job search techniques for the 21 st century. Familiarity with East Bay, regional, national, and global employment communities is desirable. Demonstrated ability in interfacing effectively with faculty, deans, employers, and administrators and ability to advise students individually and in groups on complex employment related matters. Demonstrated ability in project management including the ability to motivate and lead teams and to design, implement, and evaluate large scale programs and marketing campaigns. Ability to multitask in a fast-paced environment. Ability to perform tasks with accuracy in a detail-oriented environment. Ability to prioritize multiple projects from organization and planning to implementation and assessment phases. Ability to maintain project budgets and employer databases. General knowledge of policies, procedures, and practices of Employment Services. Ability to quickly learn the principles, practices, and trends of the student services arena and adapt to changes. Thorough knowledge of English grammar, business writing, punctuation, and spelling. Ability to write and compose various types of communication, create promotional materials, and deliver presentations. Ability to compose and appropriately format correspondence and reports appropriate to internal and external constituents. Strong oral communication and presentation skills, Excellent customer service and public relations skills developed for a diverse audience. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to interpret and evaluate descriptions and explanations of problems brought forth by individuals or student organizations, Ability to analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action. Ability to carry out a variety of professionally complex assignments autonomously without detailed instructions Computer skills including a strong working knowledge and ability to learn software and web-based applications such as MS Office, Google Office, databases, and other software or web-based technologies that may be adopted during employment. Preferred Skills and Knowledge Experience: Handshake, Website design, and/or CRM experience. Education: A Master's Degree in Counseling, Clinical Psychology, Social Work or a job-related field. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The person holding this position is considered a "mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Advertised: Sep 24 2024 Pacific Daylight Time Applications close: Jan 24 2025 Pacific Standard Time Closing Date/Time:
Sep 25, 2024
Salary and Benefits Salary Range: $6,019.00 per month to $8,585.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $6,019.00 per month to $7,300.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Student Services Professional IV, Exempt About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position Performs duties under the general supervision of the Director of the Career Empowerment Center (CEC) and direct supervision of the Assistant Director of Employer Relations. This position is primarily responsible for developing new and strengthening existing employer and industry partnerships. This includes but is not limited to program development, implementation, and evaluation. The Employer Relations Coordinator also serves as a consultant to academic and employer communities related to employment services; oversees the development of employer relations and employment opportunities within the local and global communities, and supervises the daily operation of employment connection and recruitment services, ensuring efficient and quality customer service and adherence to legal guidelines. Responsibilities Employer Outreach: Provide leadership to the Employer Relations team in partnership with the Assistant Director and Director, campus and employing communities. Develop and define employer partnership opportunities. Establish and define MOUs between relevant employers and the CEC. Research industry hiring trends and area companies to vet out employer collaboration opportunities. Collaborate to set the vision and goals for CEC employer development and relationship-building initiatives. In conjunction with the CEC staff, develop and coordinate employer development/connection activities to maintain ongoing relationships with key employers and organizations. Consult with employing organizations, ranging from major corporations, global organizations, small size businesses to establish effective college recruitment and connection strategies and achieve a productive presence on campus. Ensure compliance with EEO/AA, ADA, federal, state and university policies and guidelines related to employment Troubleshoot and resolve compliance issues. Research the employment market to identify new niches and opportunities for a diverse student population. Coordinate activities with CEC staff for development of employment opportunities for students and alumni and those with disabilities to ensure availability of employment and internship opportunities in Handshake and other services. Provide timely/relevant employment market and salary information. Support various CEC efforts. Organize programs and events such as employer advisory group activities to nurture relationships with diverse groups of employers and promote university programs/students and gather relevant employment market insights and trends. Represent CEC and the university at professional and community events - promoting services to employers and supporting University Advancement efforts. Deliver presentations to targeted community and professional groups to negotiate recruitment and employment leads and resource development efforts. Provide leadership to CEC's resource and advancement efforts. Systems and Data Management: Create and build data tracking processes between employers, the CEC, and the student body. Assist in the development and launch of a Customer Relationship Management (CRM) system for all employer related communications and engagements. As a member of the CEC Employer Relations team, provide vision, guidance, and quality delivery of a variety of employment connection and recruitment services. Oversee and evaluate the performance of Handshake, the job posting platform used by students and employers. Assist in the development of promotional and marketing collateral, newsletters, and website content related to employment for distribution and training internally (faculty, staff, and students) and externally (employers). Event Planning: Provide direction for CEC Career Fairs & employer related events. Responsible for coordinating a variety of employment fairs and overseeing efforts to secure employer participation from a wide variety of employment sectors, including business, industry, non-profit, educational, and government entities. Identify professionals who develop and present job search related workshops and programs for candidates interested in career and internship positions and ensure educational objectives are in alignment with marketplace needs in collaboration with the Academic Internship Coordinator. Oversee assessment of Employer Relations and implement performance measures after events and annually. Improve and Deliver Service to Client Students: Participate in routine CEC and University-wide meetings including but not limited to, staff meetings, retreats, problem solving meetings, team projects, and departmental collaborations. Assess student learning and CEC services by tracking client data (program attendance, appointment participation, demographics, class level, retention, etc.)and produce relevant, detailed reports for the Assistant Director and/or Director as requested. Serve the University and CEC through Special Projects: Serve as the CEC representative to various campus committees, task forces, and projects. Complete other duties as assigned by the Assistant Director and/or Director. Expand as necessary or continue on an attached sheet. Minimum Qualifications Experience: Equivalent to four (4) years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A Master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling. Education: Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related. Knowledge and Abilities: Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned. General knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management. General knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions. Advise students individually or in groups on varied and complex matters. Determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature. Reason logically and analyze and solve organizational and operating problems of one or several program areas. Plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations. Analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action. Understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served. Establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. Required Qualifications Expert knowledge of employment issues, industry/marketing/promotion, quality improvement/assessment measures and job development strategies and functions. Demonstrated ability in networking effectively with a customer base including employers, professional organizations, and other groups. Knowledge of employment market trends/fields, and effective job search techniques for the 21 st century. Familiarity with East Bay, regional, national, and global employment communities is desirable. Demonstrated ability in interfacing effectively with faculty, deans, employers, and administrators and ability to advise students individually and in groups on complex employment related matters. Demonstrated ability in project management including the ability to motivate and lead teams and to design, implement, and evaluate large scale programs and marketing campaigns. Ability to multitask in a fast-paced environment. Ability to perform tasks with accuracy in a detail-oriented environment. Ability to prioritize multiple projects from organization and planning to implementation and assessment phases. Ability to maintain project budgets and employer databases. General knowledge of policies, procedures, and practices of Employment Services. Ability to quickly learn the principles, practices, and trends of the student services arena and adapt to changes. Thorough knowledge of English grammar, business writing, punctuation, and spelling. Ability to write and compose various types of communication, create promotional materials, and deliver presentations. Ability to compose and appropriately format correspondence and reports appropriate to internal and external constituents. Strong oral communication and presentation skills, Excellent customer service and public relations skills developed for a diverse audience. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to interpret and evaluate descriptions and explanations of problems brought forth by individuals or student organizations, Ability to analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action. Ability to carry out a variety of professionally complex assignments autonomously without detailed instructions Computer skills including a strong working knowledge and ability to learn software and web-based applications such as MS Office, Google Office, databases, and other software or web-based technologies that may be adopted during employment. Preferred Skills and Knowledge Experience: Handshake, Website design, and/or CRM experience. Education: A Master's Degree in Counseling, Clinical Psychology, Social Work or a job-related field. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The person holding this position is considered a "mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Advertised: Sep 24 2024 Pacific Daylight Time Applications close: Jan 24 2025 Pacific Standard Time Closing Date/Time:
Cal State University (CSU) East Bay
25800 Carlos Bee Boulevard, Hayward, CA 94542, USA
Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $3,864.00 per month to $5,508.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. Classification Administrative Support Coordinator I About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position Under limited supervision of the Director of University Parking & Transportation Services, the Parking Coordinator works independently to coordinate and provide operational support throughout the department. This position oversees the issuance and billing of parking permits and other accounts receivables; management of parking citation appeals and collections; special event parking accommodations; and assistance with customer service by resolving customer problems. The Parking Coordinator will handle cash and other forms of payments, reconcile, and perform collections. In addition, this position supervises 12-15+ Student Assistants who enforce parking on campus. The Parking Coordinator oversees day-to-day operations of the department, providing assistance to faculty, staff and students who call, email or visit the Parking & Transportation office. This position will also give insight into the parking budget and will provide a full range of support functions in support of the Parking & Transportation Services Budget. Responsibilities Coordinates Parking Program: Oversee day-to-day operations, including answering phones and emails related to parking. Ensure office supplies are stocked for daily business operations. Document and implement functional area policies and procedures, and train department staff. Handle billing and reconciling of funds deposited into the Parking Fund. Oversee the e-Permit program, including fulfillment, billing, and reconciling. Oversee the Citation Review Process, including issuance, review, and hearing cases in accordance with the California Vehicle Code. Coordinate the maintenance of parking meters and dispensers. Coordinate and fulfill requests for non-citing or reserved parking spots. Coordinate parking for University Departments and public events, ensuring compliance with policies and staffing needs. Organize necessary signage, flags, barricades, maps, or passes for parking purposes or events, ensuring correct verbiage is used on all written materials. Conduct parking surveys and analyze data. Provide and update information regarding parking regulations. Act as the main liaison between the University and Parking Management Bureau for parking enforcement issues, including coordination with Parking Management Bureau for ticket writer maintenance and reporting. Coordinate yearly inventory and other parking-related matters with the Chancellor's Office. Handle customer service requests for parking permits and citations escalated from staff, faculty, students, and guests. Coordinate maintenance and updates of the Parking & Transportation Services website. Oversee the preparation of special event and reservation billings, collections, bookkeeping, correspondences, and report generation. Count money tills for special event parking lot attendants and balance bags and receipts. Track permit sales and citation payments. Conduct 1st Level Administrative Reviews of parking citations daily. Notify the Parking Department of recurring issues resulting in parking citations that may need to be addressed. Order, distribute, and reconcile parking permits issued to or received from retail and online sales channels. Collaborate with other campus departments and external groups to ensure sufficient parking for special events without significantly impacting on-campus parking needs. Initiate invoices for the collection of permit purchases and accounts receivables from campus departments and off-campus organizations. Create and manage parking citation payment plans, and follow up with necessary collections activities. Initiate and complete customer refund documentation for parking permit refunds and dismissed parking citations. Maintain inventory of parking permits, printed literature, citations, enforcement supplies, and other consumables. Prepare reorders, communicate with vendors, and make recommendations for the purchase of equipment and supplies. Inventory, install, and support new equipment. Perform preventative maintenance and troubleshooting of cash counting machines, online services kiosks, sales receipt printers, and other parking equipment. Prepare equipment for Return Merchandise Authorization shipment to vendors when necessary. Coordinate parking permit issuance, parking citation processing, event parking, and resolve customer service requests: Oversee the ordering, distribution, and reconciliation of parking permits from both retail and online sales channels. Collaborate with other campus departments and external groups to ensure sufficient parking for special events without significantly impacting campus parking needs. Process and record parking permit and citation payments in the T2 Flex parking management system and prepare deposits for delivery to the depository under Police escort. Apply late charges and other fees to parking citations as per policies, procedures, and applicable statutes, such as the California Vehicle Code. Generate invoices for the collection of permit purchases and accounts receivables from campus departments and off-campus organizations. Establish and oversee parking citation payment plans, and conduct any necessary collections activities. Handle customer refund documentation for parking permit refunds and dismissed parking citations. Enter parking citations and appeals into the T2 Flex parking management system, and generate, collate, mail, and file parking citations, delinquent citations, amended citations/complaints, citation appeals, and other notices as required by policies, procedures, and applicable statutes, such as the California Vehicle Code. Address parking permit and citation customer service requests from other staff. Participate in relevant University committees. Coordinate and attend meetings and orientations with campus groups to discuss parking issues and policies, and provide information about parking and parking issues to campus groups as requested. Maintain professional relationships with external parking professionals and vendors, respond to requests, and stay updated on best practices, industry developments, and technological advancements. Coordinates Parking Staff: Coordinate the planning and provide comprehensive training for student staff positions, which include 12-15+ parking student assistants and 1-2 future student parking lead positions. Review training methods annually to effectively prepare staff. Coordinate the recruitment and selection of student staff positions, including 12-15+ parking student assistants and 2 student parking lead positions. Be responsible for scheduling, supervising, and evaluating student staff positions. Update the staff manual for all parking student assistants, lead positions, and student administrative assistants. Provide lead work direction to student staff to ensure effective administrative workflow. Offer oversight and guidance to student assistants regarding the appropriate application of rules, regulations, procedures, and policies. Coordinates student staff activities related to parking for special events held on campus. Provides limited enforcement in the field when no staff or limited staff is available for coverage. Other Duties and Support Functions: Regularly review job tasks and responsibilities with the manager. Prepare and update position, calendar and procedures. Document functional area policies and procedures, and train departmental staff in their implementation. Coordinate all aspects of transition for the opening and closing of office and information kiosks. Refer specific questions and problems to the appropriate university and departmental personnel. This position has been identified to have significant responsibility for student and campus activities, and will be required to function as a Campus Security Authority (CSA) under the Clery Act. In accordance with CSU Executive Order 1107, Implementation of the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the incumbent will be responsible for reporting allegations of Clery Act crimes to the University Police Department and/or the University Clery Director. Responsibilities of the CSA include: Report all alleged Clery Act Crimes in a timely manner. Report any alleged Clery Act Crimes that are reported to the incumbent using the online CSA Reporting Form. Complete annual training requirement. Performs other duties as assigned. Minimum Qualifications Fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. May require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Required Qualifications Excellent customer service skills. Experience in an office environment. Knowledge of software programs, including but not limited to Office, PageMaker, Photoshop, etc. Ability to work in a fast-paced environment. Ability to multitask. Knowledge of software applications: word processing, spreadsheet, database management. Preferred Skills, Knowledge, and Abilities A Bachelor's Degree or equivalent experience. Excellent public relations skills. Excellent verbal and written communication skills. Knowledge of applicable university infrastructure, policies, and procedures. Knowledge of web design and web page maintenance. Knowledge of budget policies and procedures. Experience supervising staff and students. Analyze information and project future needs and outcomes as they relate to the data. Maximize productivity through use of appropriate tools, planned training and performance initiatives. Research and develop resources that create timely and efficient workflow. Identify and determine the cause of problems or issues. Develop and present recommendations for improvement of established processes and practices. Recommend initiatives and changes to improve quality and services. Implement guidelines to support the functions of the unit. Prepare progress reports, inform supervisor of project status, and deviation from goals. Ensure completeness, accuracy and timeliness of all operational functions. Maintain contact with customers and solicit feedback for improved services. Perform accurately in a detail-oriented environment. Handle multiple work priorities, organize and plan work and projects. Maintain confidentiality and appropriately handle sensitive communications with employees and external agencies. Independently apply a wide variety of policies and procedures where specific guidelines may not exist. Troubleshoot most office administration problems and respond to all inquiries and requests related to parking services. Analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions. Compose and appropriately format correspondence and reports. Perform standard business math such as calculate ratios and percentages, track financial data, and make simple projections. Quickly learn and apply a variety of state, federal, CSU, and SJSU policies and procedures. Ability to learn Peoplesoft and parking services related software programs. Schedule employees to provide the best coverage for the shifts based on customer and department needs. Instruct and supervise others to ensure their completion of the assigned work. Special Conditions Able to lift 50+ pounds This position has been identified to have significant responsibility for student and campus activities, and will be required to function as a Campus Security Authority (CSA) under the Clery Act. In accordance with CSU Executive Order 1107, Implementation of the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the incumbent will be responsible for reporting allegations of Clery Act crimes to the University Police Department and/or the University Clery Director. Responsibilities of the CSA include: Report all alleged Clery Act Crimes in a timely manner Report any alleged Clery Act Crimes that are reported to the incumbent using the online CSA Reporting Form Complete annual training requirement Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment. Advertised: Sep 20 2024 Pacific Daylight Time Applications close: Jan 20 2025 Pacific Standard Time Closing Date/Time:
Sep 21, 2024
Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $3,864.00 per month to $5,508.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. Classification Administrative Support Coordinator I About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position Under limited supervision of the Director of University Parking & Transportation Services, the Parking Coordinator works independently to coordinate and provide operational support throughout the department. This position oversees the issuance and billing of parking permits and other accounts receivables; management of parking citation appeals and collections; special event parking accommodations; and assistance with customer service by resolving customer problems. The Parking Coordinator will handle cash and other forms of payments, reconcile, and perform collections. In addition, this position supervises 12-15+ Student Assistants who enforce parking on campus. The Parking Coordinator oversees day-to-day operations of the department, providing assistance to faculty, staff and students who call, email or visit the Parking & Transportation office. This position will also give insight into the parking budget and will provide a full range of support functions in support of the Parking & Transportation Services Budget. Responsibilities Coordinates Parking Program: Oversee day-to-day operations, including answering phones and emails related to parking. Ensure office supplies are stocked for daily business operations. Document and implement functional area policies and procedures, and train department staff. Handle billing and reconciling of funds deposited into the Parking Fund. Oversee the e-Permit program, including fulfillment, billing, and reconciling. Oversee the Citation Review Process, including issuance, review, and hearing cases in accordance with the California Vehicle Code. Coordinate the maintenance of parking meters and dispensers. Coordinate and fulfill requests for non-citing or reserved parking spots. Coordinate parking for University Departments and public events, ensuring compliance with policies and staffing needs. Organize necessary signage, flags, barricades, maps, or passes for parking purposes or events, ensuring correct verbiage is used on all written materials. Conduct parking surveys and analyze data. Provide and update information regarding parking regulations. Act as the main liaison between the University and Parking Management Bureau for parking enforcement issues, including coordination with Parking Management Bureau for ticket writer maintenance and reporting. Coordinate yearly inventory and other parking-related matters with the Chancellor's Office. Handle customer service requests for parking permits and citations escalated from staff, faculty, students, and guests. Coordinate maintenance and updates of the Parking & Transportation Services website. Oversee the preparation of special event and reservation billings, collections, bookkeeping, correspondences, and report generation. Count money tills for special event parking lot attendants and balance bags and receipts. Track permit sales and citation payments. Conduct 1st Level Administrative Reviews of parking citations daily. Notify the Parking Department of recurring issues resulting in parking citations that may need to be addressed. Order, distribute, and reconcile parking permits issued to or received from retail and online sales channels. Collaborate with other campus departments and external groups to ensure sufficient parking for special events without significantly impacting on-campus parking needs. Initiate invoices for the collection of permit purchases and accounts receivables from campus departments and off-campus organizations. Create and manage parking citation payment plans, and follow up with necessary collections activities. Initiate and complete customer refund documentation for parking permit refunds and dismissed parking citations. Maintain inventory of parking permits, printed literature, citations, enforcement supplies, and other consumables. Prepare reorders, communicate with vendors, and make recommendations for the purchase of equipment and supplies. Inventory, install, and support new equipment. Perform preventative maintenance and troubleshooting of cash counting machines, online services kiosks, sales receipt printers, and other parking equipment. Prepare equipment for Return Merchandise Authorization shipment to vendors when necessary. Coordinate parking permit issuance, parking citation processing, event parking, and resolve customer service requests: Oversee the ordering, distribution, and reconciliation of parking permits from both retail and online sales channels. Collaborate with other campus departments and external groups to ensure sufficient parking for special events without significantly impacting campus parking needs. Process and record parking permit and citation payments in the T2 Flex parking management system and prepare deposits for delivery to the depository under Police escort. Apply late charges and other fees to parking citations as per policies, procedures, and applicable statutes, such as the California Vehicle Code. Generate invoices for the collection of permit purchases and accounts receivables from campus departments and off-campus organizations. Establish and oversee parking citation payment plans, and conduct any necessary collections activities. Handle customer refund documentation for parking permit refunds and dismissed parking citations. Enter parking citations and appeals into the T2 Flex parking management system, and generate, collate, mail, and file parking citations, delinquent citations, amended citations/complaints, citation appeals, and other notices as required by policies, procedures, and applicable statutes, such as the California Vehicle Code. Address parking permit and citation customer service requests from other staff. Participate in relevant University committees. Coordinate and attend meetings and orientations with campus groups to discuss parking issues and policies, and provide information about parking and parking issues to campus groups as requested. Maintain professional relationships with external parking professionals and vendors, respond to requests, and stay updated on best practices, industry developments, and technological advancements. Coordinates Parking Staff: Coordinate the planning and provide comprehensive training for student staff positions, which include 12-15+ parking student assistants and 1-2 future student parking lead positions. Review training methods annually to effectively prepare staff. Coordinate the recruitment and selection of student staff positions, including 12-15+ parking student assistants and 2 student parking lead positions. Be responsible for scheduling, supervising, and evaluating student staff positions. Update the staff manual for all parking student assistants, lead positions, and student administrative assistants. Provide lead work direction to student staff to ensure effective administrative workflow. Offer oversight and guidance to student assistants regarding the appropriate application of rules, regulations, procedures, and policies. Coordinates student staff activities related to parking for special events held on campus. Provides limited enforcement in the field when no staff or limited staff is available for coverage. Other Duties and Support Functions: Regularly review job tasks and responsibilities with the manager. Prepare and update position, calendar and procedures. Document functional area policies and procedures, and train departmental staff in their implementation. Coordinate all aspects of transition for the opening and closing of office and information kiosks. Refer specific questions and problems to the appropriate university and departmental personnel. This position has been identified to have significant responsibility for student and campus activities, and will be required to function as a Campus Security Authority (CSA) under the Clery Act. In accordance with CSU Executive Order 1107, Implementation of the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the incumbent will be responsible for reporting allegations of Clery Act crimes to the University Police Department and/or the University Clery Director. Responsibilities of the CSA include: Report all alleged Clery Act Crimes in a timely manner. Report any alleged Clery Act Crimes that are reported to the incumbent using the online CSA Reporting Form. Complete annual training requirement. Performs other duties as assigned. Minimum Qualifications Fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. May require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience. Required Qualifications Excellent customer service skills. Experience in an office environment. Knowledge of software programs, including but not limited to Office, PageMaker, Photoshop, etc. Ability to work in a fast-paced environment. Ability to multitask. Knowledge of software applications: word processing, spreadsheet, database management. Preferred Skills, Knowledge, and Abilities A Bachelor's Degree or equivalent experience. Excellent public relations skills. Excellent verbal and written communication skills. Knowledge of applicable university infrastructure, policies, and procedures. Knowledge of web design and web page maintenance. Knowledge of budget policies and procedures. Experience supervising staff and students. Analyze information and project future needs and outcomes as they relate to the data. Maximize productivity through use of appropriate tools, planned training and performance initiatives. Research and develop resources that create timely and efficient workflow. Identify and determine the cause of problems or issues. Develop and present recommendations for improvement of established processes and practices. Recommend initiatives and changes to improve quality and services. Implement guidelines to support the functions of the unit. Prepare progress reports, inform supervisor of project status, and deviation from goals. Ensure completeness, accuracy and timeliness of all operational functions. Maintain contact with customers and solicit feedback for improved services. Perform accurately in a detail-oriented environment. Handle multiple work priorities, organize and plan work and projects. Maintain confidentiality and appropriately handle sensitive communications with employees and external agencies. Independently apply a wide variety of policies and procedures where specific guidelines may not exist. Troubleshoot most office administration problems and respond to all inquiries and requests related to parking services. Analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions. Compose and appropriately format correspondence and reports. Perform standard business math such as calculate ratios and percentages, track financial data, and make simple projections. Quickly learn and apply a variety of state, federal, CSU, and SJSU policies and procedures. Ability to learn Peoplesoft and parking services related software programs. Schedule employees to provide the best coverage for the shifts based on customer and department needs. Instruct and supervise others to ensure their completion of the assigned work. Special Conditions Able to lift 50+ pounds This position has been identified to have significant responsibility for student and campus activities, and will be required to function as a Campus Security Authority (CSA) under the Clery Act. In accordance with CSU Executive Order 1107, Implementation of the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the incumbent will be responsible for reporting allegations of Clery Act crimes to the University Police Department and/or the University Clery Director. Responsibilities of the CSA include: Report all alleged Clery Act Crimes in a timely manner Report any alleged Clery Act Crimes that are reported to the incumbent using the online CSA Reporting Form Complete annual training requirement Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment. Advertised: Sep 20 2024 Pacific Daylight Time Applications close: Jan 20 2025 Pacific Standard Time Closing Date/Time:
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Reporting to the Associate Director of Financial Aid Operations and Technology, the Financial Aid Operations Coordinator supports the successful implementation of student financial aid program services. Under general supervision, the coordinator will provide courteous and accurate customer service to all prospective students, university constituents, and campus community. The Financial Aid Operations Coordinator is primarily responsible for coordinating a variety of interrelated workflow processes to ensure the timely receipt, coding, referral and processing of financial aid documents related to the Financial Aid application and awarding process for all San Jose State University applicants. The Financial Aid Operations Coordinator coordinates, implements, and maintains clerical, administrative and customer support functions for all aspects of the Financial Aid services document management. The incumbent will also provide assistance to students and families in completing the financial aid process. Key Responsibilities Provides excellent customer service; primarily through heavy telephone contact, e-mail, appropriate follow up, and assists students at the front counter Maintains general knowledge of all federal and state Financial Aid programs including grants, loans and work study with ability to explain the process Participate at on-campus yield events explaining the financial aid process to perspective San Jose State University students Interprets program criteria and office practices to be able to work effectively with student applicants Performs intake of and is responsible for all aspects of required financial aid documents Coordinates document receipting and data/workflow processing Analyzes data for input into OnBase indexing software Coordinates the compilation, tracking, and timely receipt of all documents required to process applications for the financial aid verification and awarding process Completes and maintains student application status, and document verification/editing via computerized system Create and maintain the office social media presence on campus Ensures completeness, accuracy, and timeliness of production functions within area of responsibility Knowledge, Skills & Abilities Knowledge of University methods, procedures and practices Ability to compose and appropriately format correspondence and reports Excellent oral and written communication skills Excellent customer service and public relations skills Ability to keep current on various Enrollment and Financial Aid and Scholarship Office Service information, policies, and procedures, and recall, access, and interpret wide range of information to address customer’s questions and service needs Ability to engage in effective interpersonal communications, and to direct, inform, instruct, guide, and assist visitors/callers appropriately Knowledge of databases and software applications such as: word processing, spreadsheet, web browser, File Maker Pro, or comparable databases Working knowledge of budget policies and procedures Ability to formulate daily and weekly reports for both internal and external use Ability to coordinate and prioritize multiple tasks for a variety of policies and procedures where specific guidelines may not exist Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough, and creative solutions Ability to handle multiple work priorities, organize and plan work and projects Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies Knowledge of all federal and state Financial Aid programs including grants, loans and work study with ability to explain processes Ability to build and maintain relationships for work responsibilities and customer service Must maintain basic knowledge to explain information to students Ability to handle effectively a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature Required Qualifications Completion of a high school program, technical/vocational program, or their equivalents Two (2) years of related office work experience or a combination of education and experience which demonstrates the ability to perform the essential functions of the position Preferred Qualifications Experience providing customer service in a records environment Experience with Microsoft Office Software Excellent written communication skills Compensation Classification: Administrative Support Coordinator I Anticipated Hiring Range: $3,680/month CSU Salary Range: $3,680/month - $5,783/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: March 26, 2024 through April 9, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Mar 26 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Job Summary Reporting to the Associate Director of Financial Aid Operations and Technology, the Financial Aid Operations Coordinator supports the successful implementation of student financial aid program services. Under general supervision, the coordinator will provide courteous and accurate customer service to all prospective students, university constituents, and campus community. The Financial Aid Operations Coordinator is primarily responsible for coordinating a variety of interrelated workflow processes to ensure the timely receipt, coding, referral and processing of financial aid documents related to the Financial Aid application and awarding process for all San Jose State University applicants. The Financial Aid Operations Coordinator coordinates, implements, and maintains clerical, administrative and customer support functions for all aspects of the Financial Aid services document management. The incumbent will also provide assistance to students and families in completing the financial aid process. Key Responsibilities Provides excellent customer service; primarily through heavy telephone contact, e-mail, appropriate follow up, and assists students at the front counter Maintains general knowledge of all federal and state Financial Aid programs including grants, loans and work study with ability to explain the process Participate at on-campus yield events explaining the financial aid process to perspective San Jose State University students Interprets program criteria and office practices to be able to work effectively with student applicants Performs intake of and is responsible for all aspects of required financial aid documents Coordinates document receipting and data/workflow processing Analyzes data for input into OnBase indexing software Coordinates the compilation, tracking, and timely receipt of all documents required to process applications for the financial aid verification and awarding process Completes and maintains student application status, and document verification/editing via computerized system Create and maintain the office social media presence on campus Ensures completeness, accuracy, and timeliness of production functions within area of responsibility Knowledge, Skills & Abilities Knowledge of University methods, procedures and practices Ability to compose and appropriately format correspondence and reports Excellent oral and written communication skills Excellent customer service and public relations skills Ability to keep current on various Enrollment and Financial Aid and Scholarship Office Service information, policies, and procedures, and recall, access, and interpret wide range of information to address customer’s questions and service needs Ability to engage in effective interpersonal communications, and to direct, inform, instruct, guide, and assist visitors/callers appropriately Knowledge of databases and software applications such as: word processing, spreadsheet, web browser, File Maker Pro, or comparable databases Working knowledge of budget policies and procedures Ability to formulate daily and weekly reports for both internal and external use Ability to coordinate and prioritize multiple tasks for a variety of policies and procedures where specific guidelines may not exist Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough, and creative solutions Ability to handle multiple work priorities, organize and plan work and projects Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies Knowledge of all federal and state Financial Aid programs including grants, loans and work study with ability to explain processes Ability to build and maintain relationships for work responsibilities and customer service Must maintain basic knowledge to explain information to students Ability to handle effectively a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature Required Qualifications Completion of a high school program, technical/vocational program, or their equivalents Two (2) years of related office work experience or a combination of education and experience which demonstrates the ability to perform the essential functions of the position Preferred Qualifications Experience providing customer service in a records environment Experience with Microsoft Office Software Excellent written communication skills Compensation Classification: Administrative Support Coordinator I Anticipated Hiring Range: $3,680/month CSU Salary Range: $3,680/month - $5,783/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: March 26, 2024 through April 9, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Mar 26 2024 Pacific Daylight Time Applications close: Closing Date/Time:
California State University (CSU) Bakersfield
9001 Stockdale Highway, Bakersfield, CA 93311, USA
CLASSIFICATION TITLE: Student Services Professional II UNION CODE: R04 FT/PT: Full-time PAY PLAN: 12-month WORKPLACE TYPE: On-site (work in-person at business location) ANTICIPATED HIRING RANGE : Starting salary upon appointment is not expected to exceed $4,610 per month. CSU CLASSIFICATION SALARY RANGE: $4,610 - $6,556 PAY BASIS: Monthly BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information. CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants. SPECIAL INSTRUCTIONS TO APPLICANT: FOR PRIORITY CONSIDERATION , applications must be received by May 15, 2024 ; however, the position will remain open until filled. POSITION PURPOSE: The Department of Campus Recreation & Wellbeing provides optimal service in a safe and fun environment for the CSUB community to achieve physical and mental well-being, personal development, and life-long learning through innovative, student-funded, student driven programs of fitness, sports, and wellness. Under the general supervision of the Campus Recreation & Wellbeing Directors, the Competitive Sports & Safety Coordinator oversees the comprehensive programming, student development, and safety management aspects for Intramural Sports program. Responsibilities include developing, implementing, and evaluating the Intramural Sports program, curating a diverse activities calendar, recruiting, and training staff, and collaborating with campus organizations for program enhancement. Additionally, the role entails supporting student staff through mentoring and training, addressing participant concerns, and conducting research for program innovation. Safety and risk management duties involve coordinating American Red Cross courses, maintaining emergency action plans, and ensuring equipment and facilities' safety. The Competitive Sports & Safety Programs Coordinator serves as a member of the Campus Recreation Leadership Team and provides direction to this group in the areas of Intramural Sports, Sport Clubs, and Safety Programs based on safe operating practices, current industry trends, NIRSA standards and positive service methods. DUTIES & RESPONSIBILITIES: Department Programming With oversight from the Director of Campus Recreation & Wellbeing, develop, implement, manage, and evaluate all aspects of a comprehensive Intramural Sports program including opportunities for men, women, skilled, beginning, competitive, and recreational players in an environment that stresses safety, fair play, sportsmanship, and cooperation. Develop annual calendar of intramural team sports, individual/dual sports, and special events using a pre-established template, stressing fun and participation in a wide range of traditional and non-traditional activities. Seek review and approval of calendar and offerings from Director. Recruit, hire, orient, train, develop, mentor, supervise, and evaluate student intramural sport staff, officials, and program managers. Following established policies and procedures, prepare and revise Intramural Sports handbook, playing rules, policies, and procedures. Oversee sport specific manager’s meetings, sports officials training clinics, league schedules, and sports official’s assignment. Work with Residence Life and the Office of Student Involvement and Leadership and other campus organizations to collaborate on Intramural Sports programming. Coordinate scheduling and preparation of Intramural Sports playing facilities. Create strategies and support systems for expanding the Sport Club program in coordination with the Office of Student Involvement and Leadership. Maintain and revise a Sport Club Handbook with policies and procedures consistent with CSUB Clubs & Organizations and other CSU institutions. Train and advise sport club officers on annual activity and operation policies and procedures. Demonstrate and teach established conflict and risk management skills to competitive sports staff. Develop informal recreation activities and opportunities to meet the needs of CSUB. Establish and execute an ongoing marketing and promotions campaign including all web-based outlets, program flyers, posters, brochures, event t-shirts, etc. Assist in the development and implementation of program policies and procedures consistent with CSU system and NIRSA guidelines. Serve as liaison to various campus offices/departments as they relate to assigned program areas. Student Development Conduct regular student staff meetings for information sharing, problem-solving, staff feedback, staff support, and mentoring. Assist and participate in the orientation, training, development, and recognition of the Campus Recreation & Wellbeing student staff. Work collaboratively with students, campus departments and the Campus Recreation & Wellbeing advisory committee in the development and implementation of sports activities and events, program/service assessment, and outreach to customers. Provide direct response to participant concerns and assist in conflict management and resolution regarding program issues (ejections, red cards, etc.). Conduct research to maintain progressive and innovative systems/services as they relate to recreation programming and student development. Safety and Risk Management Contribute to program area risk management by following department Emergency Action Plan as needed and ensuring all student staff are First Aid, CPR, and AED certified. Contribute to global risk management/safety response plan for the department. Responsible for coordinating instructors/courses and recording departmental American Red Cross certifications. Plan and instruct (if American Red Cross Instructor certification is obtained) American Red Cross courses for the campus community and beyond. Maintain department Emergency Action Plan and enforcement of risk management related policies and procedures. Participate in the planning and implementation of staff safety in-service training and preparedness evaluation. Ensure all program equipment and facilities are maintained in safe and proper operating condition. Assessment Collect, analyze, maintain, and disseminate information on program usage, policies, satisfaction, service, and safety. Participate in program area planning, goal setting, student learning outcomes and assessment. Prepare semester and annual reports for each program area. E. Fiscal Management (10%) Develop, prepare, and monitor line-item budget for assigned program areas based on program priorities and goals. Assist in research, evaluation, and purchase of all program equipment. Develop and maintain inventory system for all program equipment. Prepare semester and annual reports for each program area. REQUIRED QUALIFICATIONS: EDUCATION & EXPERIENCE - Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, kinesiology, recreation administration, physical education, sports management, or other job-related field and two (2) years of recent campus recreation or related experience. Specialized experience during which the applicant has acquired and successfully applied the appropriate knowledge and abilities may be substituted for the required education on a year-for-year basis. A master’s degree in a job-related field may be substituted for one (1) year of the professional experience. LICENSES - Current American Red Cross certification in CPR, AED, and First Aid (or ability to obtain within first 6 months of employment). SKILLS, KNOWLEDGE & ABILITIES (SKA’s) - Regular and reliable attendance is required. General knowledge of collegiate/community recreation environment with strong communication and presentation skills. Knowledge of standard practices in recreational sports. Ability to provide student group supervision and leadership. Ability to teach officiating skills to student staff. Ability to lead a team that provides customer service in a high-volume environment. Ability to show commitment to the highest standards of professionalism, integrity, excellence, and diversity. Ability to serve diverse campus populations. Strong public speaking ability. Ability to interpret and apply program rules and regulations. Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements. Ability to reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data. Ability to advise students individually and in groups on routine matters where required. Ability to recognize multicultural, multisexed, and multi-aged value systems and work accordingly. Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism. Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations. with diverse personalities, and to respond appropriately to conflicts and problems. Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Excellent communication skills; ability to effectively communicate information in a clear and understandable manner. Thorough knowledge of English grammar, spelling, and punctuation. Ability to interpret, communicate and apply policies and procedures. Ability to maintain a high degree of confidentiality. Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email. Working knowledge of or ability to quickly learn University infrastructure. Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work occasional holidays and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. PREFERRED QUALIFICATIONS: A Master’s degree in a directly related field. An understanding of the basic principles of student development and campus recreation programming. Experience in budgeting and fiscal management. Current NIRSA member. Demonstrated skill in developing effective working relationships within recreation staff and with other campus constituents. Previous experience developing, promoting, and managing successful student-directed, student-centered programs. American Red Cross Instructor certification in CPR, AED, and First Aid. Previous officiating experience. Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered attitude. PHYSICAL DEMANDS: LIGHT WORK - involves mainly sitting, up to 25% standing or walking; lifting medium weight objects limited to 25 pounds. ENVIRONMENTAL FACTORS: N/A SPECIAL CONDITIONS: SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position . BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community. MANDATED REPORTER: Limited : The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017 GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work. EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status. Advertised: Apr 24 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
CLASSIFICATION TITLE: Student Services Professional II UNION CODE: R04 FT/PT: Full-time PAY PLAN: 12-month WORKPLACE TYPE: On-site (work in-person at business location) ANTICIPATED HIRING RANGE : Starting salary upon appointment is not expected to exceed $4,610 per month. CSU CLASSIFICATION SALARY RANGE: $4,610 - $6,556 PAY BASIS: Monthly BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information. CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants. SPECIAL INSTRUCTIONS TO APPLICANT: FOR PRIORITY CONSIDERATION , applications must be received by May 15, 2024 ; however, the position will remain open until filled. POSITION PURPOSE: The Department of Campus Recreation & Wellbeing provides optimal service in a safe and fun environment for the CSUB community to achieve physical and mental well-being, personal development, and life-long learning through innovative, student-funded, student driven programs of fitness, sports, and wellness. Under the general supervision of the Campus Recreation & Wellbeing Directors, the Competitive Sports & Safety Coordinator oversees the comprehensive programming, student development, and safety management aspects for Intramural Sports program. Responsibilities include developing, implementing, and evaluating the Intramural Sports program, curating a diverse activities calendar, recruiting, and training staff, and collaborating with campus organizations for program enhancement. Additionally, the role entails supporting student staff through mentoring and training, addressing participant concerns, and conducting research for program innovation. Safety and risk management duties involve coordinating American Red Cross courses, maintaining emergency action plans, and ensuring equipment and facilities' safety. The Competitive Sports & Safety Programs Coordinator serves as a member of the Campus Recreation Leadership Team and provides direction to this group in the areas of Intramural Sports, Sport Clubs, and Safety Programs based on safe operating practices, current industry trends, NIRSA standards and positive service methods. DUTIES & RESPONSIBILITIES: Department Programming With oversight from the Director of Campus Recreation & Wellbeing, develop, implement, manage, and evaluate all aspects of a comprehensive Intramural Sports program including opportunities for men, women, skilled, beginning, competitive, and recreational players in an environment that stresses safety, fair play, sportsmanship, and cooperation. Develop annual calendar of intramural team sports, individual/dual sports, and special events using a pre-established template, stressing fun and participation in a wide range of traditional and non-traditional activities. Seek review and approval of calendar and offerings from Director. Recruit, hire, orient, train, develop, mentor, supervise, and evaluate student intramural sport staff, officials, and program managers. Following established policies and procedures, prepare and revise Intramural Sports handbook, playing rules, policies, and procedures. Oversee sport specific manager’s meetings, sports officials training clinics, league schedules, and sports official’s assignment. Work with Residence Life and the Office of Student Involvement and Leadership and other campus organizations to collaborate on Intramural Sports programming. Coordinate scheduling and preparation of Intramural Sports playing facilities. Create strategies and support systems for expanding the Sport Club program in coordination with the Office of Student Involvement and Leadership. Maintain and revise a Sport Club Handbook with policies and procedures consistent with CSUB Clubs & Organizations and other CSU institutions. Train and advise sport club officers on annual activity and operation policies and procedures. Demonstrate and teach established conflict and risk management skills to competitive sports staff. Develop informal recreation activities and opportunities to meet the needs of CSUB. Establish and execute an ongoing marketing and promotions campaign including all web-based outlets, program flyers, posters, brochures, event t-shirts, etc. Assist in the development and implementation of program policies and procedures consistent with CSU system and NIRSA guidelines. Serve as liaison to various campus offices/departments as they relate to assigned program areas. Student Development Conduct regular student staff meetings for information sharing, problem-solving, staff feedback, staff support, and mentoring. Assist and participate in the orientation, training, development, and recognition of the Campus Recreation & Wellbeing student staff. Work collaboratively with students, campus departments and the Campus Recreation & Wellbeing advisory committee in the development and implementation of sports activities and events, program/service assessment, and outreach to customers. Provide direct response to participant concerns and assist in conflict management and resolution regarding program issues (ejections, red cards, etc.). Conduct research to maintain progressive and innovative systems/services as they relate to recreation programming and student development. Safety and Risk Management Contribute to program area risk management by following department Emergency Action Plan as needed and ensuring all student staff are First Aid, CPR, and AED certified. Contribute to global risk management/safety response plan for the department. Responsible for coordinating instructors/courses and recording departmental American Red Cross certifications. Plan and instruct (if American Red Cross Instructor certification is obtained) American Red Cross courses for the campus community and beyond. Maintain department Emergency Action Plan and enforcement of risk management related policies and procedures. Participate in the planning and implementation of staff safety in-service training and preparedness evaluation. Ensure all program equipment and facilities are maintained in safe and proper operating condition. Assessment Collect, analyze, maintain, and disseminate information on program usage, policies, satisfaction, service, and safety. Participate in program area planning, goal setting, student learning outcomes and assessment. Prepare semester and annual reports for each program area. E. Fiscal Management (10%) Develop, prepare, and monitor line-item budget for assigned program areas based on program priorities and goals. Assist in research, evaluation, and purchase of all program equipment. Develop and maintain inventory system for all program equipment. Prepare semester and annual reports for each program area. REQUIRED QUALIFICATIONS: EDUCATION & EXPERIENCE - Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, kinesiology, recreation administration, physical education, sports management, or other job-related field and two (2) years of recent campus recreation or related experience. Specialized experience during which the applicant has acquired and successfully applied the appropriate knowledge and abilities may be substituted for the required education on a year-for-year basis. A master’s degree in a job-related field may be substituted for one (1) year of the professional experience. LICENSES - Current American Red Cross certification in CPR, AED, and First Aid (or ability to obtain within first 6 months of employment). SKILLS, KNOWLEDGE & ABILITIES (SKA’s) - Regular and reliable attendance is required. General knowledge of collegiate/community recreation environment with strong communication and presentation skills. Knowledge of standard practices in recreational sports. Ability to provide student group supervision and leadership. Ability to teach officiating skills to student staff. Ability to lead a team that provides customer service in a high-volume environment. Ability to show commitment to the highest standards of professionalism, integrity, excellence, and diversity. Ability to serve diverse campus populations. Strong public speaking ability. Ability to interpret and apply program rules and regulations. Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements. Ability to reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data. Ability to advise students individually and in groups on routine matters where required. Ability to recognize multicultural, multisexed, and multi-aged value systems and work accordingly. Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism. Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations. with diverse personalities, and to respond appropriately to conflicts and problems. Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Excellent communication skills; ability to effectively communicate information in a clear and understandable manner. Thorough knowledge of English grammar, spelling, and punctuation. Ability to interpret, communicate and apply policies and procedures. Ability to maintain a high degree of confidentiality. Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email. Working knowledge of or ability to quickly learn University infrastructure. Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work occasional holidays and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. PREFERRED QUALIFICATIONS: A Master’s degree in a directly related field. An understanding of the basic principles of student development and campus recreation programming. Experience in budgeting and fiscal management. Current NIRSA member. Demonstrated skill in developing effective working relationships within recreation staff and with other campus constituents. Previous experience developing, promoting, and managing successful student-directed, student-centered programs. American Red Cross Instructor certification in CPR, AED, and First Aid. Previous officiating experience. Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered attitude. PHYSICAL DEMANDS: LIGHT WORK - involves mainly sitting, up to 25% standing or walking; lifting medium weight objects limited to 25 pounds. ENVIRONMENTAL FACTORS: N/A SPECIAL CONDITIONS: SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position . BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community. MANDATED REPORTER: Limited : The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017 GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work. EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status. Advertised: Apr 24 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) Humboldt
1 Harpst Street, Arcata, CA 95521, USA
SAC Operations Coordinator Gutswurrak Student Activities Center/Cal Poly Humboldt Presents Job #541826 First Review Date: Thursday, October 10, 2024 Open Until Filled At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world. Cal Poly Humboldt is proud to have over 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs - all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt. Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state. Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. (Job #541826) Administrative Analyst/Specialist I-E, SAC Operations Coordinator, Salary Range: $4,598 - $8,318 monthly. Hiring Range: $4,598 - $4,828 monthly. This is a full-time, benefited, exempt, 12-month pay permanent position with a one-year probationary period in the Gutswurrak Student Activities Center Department. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at https://hraps.humboldt.edu/employee-benefits . Position Summary: Under general supervision of the Gutswurrak Student Activities Center (SAC) Associate Director, the SAC Operations Coordinator oversees overall technical support of SAC and Cal Poly Humboldt Presents operations, including providing on-site lead direction and training to intermittent hourly and student assistant staff for sound and lighting functions, facility set-up and reset coordination, and other event production requirements. The SAC Operations Coordinator will serve as the primary professional staff contact for student union technical and facility operations, including frequent weekends and nights. Through a variety of interactions with a broad range of the public including students, staff, faculty, and community members, the SAC Operations Coordinator ensures that the highest level of customer service is maintained, and that student union facility and event operations are carried out in accordance with established policies and procedures. Key Responsibilities: 35% - Lead operations and daily services of the Gutswurrak Student Activities Center (SAC) Ability and willingness to work a flex schedule that requires frequent evenings and weekends, including frequent shifts that last 10 to 14 hours long. Continue to follow the changes in industry standards for student centers to keep the SAC procedures current with industry standards. Design and implement daily operational plans for SAC facilities, staff, and services in collaboration with the Associate Director. Oversight of SAC opening, ensuring space is reset and ready for daily use. Oversee operations and equipment maintenance of all SAC public spaces including but not limited to Lumberjack Lounge, Arcade, Gaming Lounge, South Lounge, West Lounge and Kate Buchanan Room (Student Lounge, Commuter Lounge and Movie Lounge), as well as oversight of University Quad and balcony areas. Maintain communication and coordination with the Associate Director of SAC for recommended operational adjustments and necessary maintenance. Participate in planning activities within the unit, as well as in external committees, to provide analysis and feedback for event programming and operational plans. Develop and recommend changes to department policies and procedures. Plan, schedule movement, and maintain SAC inventory. 35% - Lead logistical and technical support for SAC and Cal Poly Humboldt Presents events. Analyze event logistical and technical needs for the Student Activities Center and Cal Poly Humboldt Presents events. Develop event plans to ensure the proper level of staffing, sound reinforcement, AV, theatrical lighting, security, and other event needs are met to the satisfaction of the contractual obligation or the parties involved. Create event schedules that include load-in/sound check times, stage set-ups, and other production requirements. Contact and engage outside vendors for events, including sound and lighting consultants and contractors, as deemed necessary through consultation with the SAC Associate Director for the successful implantation of the event plan. Determine event production staffing requirements, schedule appropriate student assistant work crews ranging in size from two to fifty people. Provide lead direction for work crews ranging in size from two to forty people consisting of student assistants and non-student, hourly workers, including stage technicians, to facilitate general operations, room, venue, and event set-ups. Create production and crew budgets for events and operations, analyze event plans to implement most cost-effective use of production funds. Plan and implement logistical details with the artist's representatives as necessary. Develop and provide logistical planning recommendations to artist managers and SAC Associate Director as necessary. Analyze events to make changes for efficiency. 5% - Lead logistical and technical support for Cal Poly Humboldt Campus Wide Events Participant on the planning committees for a limited number of campus wide events such as Lumberjack Weekend, College Colors Day, etc. Collaborate on event plans to ensure the proper level of staffing, sound reinforcement, AV, theatrical lighting, security, and other event needs are met to the satisfaction of the contractual obligation or the parties involved. Create event schedules that include load-in/sound check times, stage set-ups, and other production requirements. Contact and engage outside vendors for events, including sound and lighting consultants and contractors, as deemed necessary through consultation with the committee and the SAC Associate Director for the successful implantation of the event plan. Determine event production staffing requirements, schedule appropriate student assistant work crews ranging in size from two to fifty people. Provide lead direction for work crews ranging in size from two to forty people consisting of student assistants and non-student, hourly workers, including stage technicians, to facilitate general operations, room, venue, and event set-ups. Create production and crew budgets for events and operations, analyze event plans to implement most cost-effective use of production funds. Plan and implement logistical details with the artist’s representatives as necessary. Develop and provide logistical planning recommendations to artist managers, the committee and SAC Associate Director as necessary. 20% - Direct oversight of student assistants and hourly, non-student staffing. Shared responsibility for interviewing, and scheduling of student assistant staff for daily SAC and Cal Poly Humboldt Presents event support. Train staff in applicable production functions and safety procedures. Provide lead oversight and work direction, as well as professionals development and leadership opportunities, to student assistants and intermittent hourly staff in the daily operations and services of the SAC and Cal Poly Humboldt Presents events. 5% - Other Duties as Assigned Knowledge, Skills, and Abilities Associated with this Position Include: Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations, including working knowledge of methods and problems related to sound, lighting, and staging production areas. Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty, including lighting and sound equipment operations and safety requirements and standards related to facility set up, AV, and stage operations. Working knowledge of operational and fiscal analysis and techniques. Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved including the ability to organize and plan work to meet schedules and deadlines. Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations. Expertise in investigating and analyzing problems with a broad administrative impact and implications. Ability to anticipate problems and address them proactively. Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form. Ability to train others on new skills and procedures and provide lead work direction. Experience working with a diverse group of individuals. Skill in working as a team member and collaborating with others to achieve required results. Minimum Qualifications: Requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Must possess a valid California Driver’s License. Preferred Qualifications: Equivalent to two years of experience working for a theatre, entertainment venue, repertory or production company as a master electrician, lighting director or sound technician/engineer which has provided the applicant with the knowledge and abilities listed above. Demonstrated ability to provide attention to detail. Working knowledge of computer programs such as Microsoft Office including Word, Excel, Google Docs & Sheets, Adobe Acrobat Professional, and production software such as Vectorworks and/or Qlab. Demonstrated strong customer service skills. Thorough knowledge of applicable university infrastructure, policies, and procedures. Experience working with college students in a university or college environment. Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button: Letter of Interest Resume or Curriculum Vitae Contact information for at least three professional references Application Deadline: The deadline to submit application materials is 11:55 p.m. on Thursday, October 10, 2024. This position is open until filled. Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626. We acknowledge that Cal Poly Humboldt is located on the unceded lands of the Wiyot people, where they have resided from time immemorial. We encourage all to gain a deeper understanding of their history and thriving culture. As an expression of our gratitude we are genuinely committed to developing trusting, reciprocal, and long lasting partnerships with the Wiyot people as well as all of our neighboring tribes. Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies. Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply. Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed. CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu . Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment. CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS) Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position. Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at www.humboldt.edu. Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status. Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training. Class Code: 1038 Publication Date: September 12, 2024 Advertised: Sep 12 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Sep 23, 2024
SAC Operations Coordinator Gutswurrak Student Activities Center/Cal Poly Humboldt Presents Job #541826 First Review Date: Thursday, October 10, 2024 Open Until Filled At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world. Cal Poly Humboldt is proud to have over 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs - all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt. Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state. Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. (Job #541826) Administrative Analyst/Specialist I-E, SAC Operations Coordinator, Salary Range: $4,598 - $8,318 monthly. Hiring Range: $4,598 - $4,828 monthly. This is a full-time, benefited, exempt, 12-month pay permanent position with a one-year probationary period in the Gutswurrak Student Activities Center Department. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at https://hraps.humboldt.edu/employee-benefits . Position Summary: Under general supervision of the Gutswurrak Student Activities Center (SAC) Associate Director, the SAC Operations Coordinator oversees overall technical support of SAC and Cal Poly Humboldt Presents operations, including providing on-site lead direction and training to intermittent hourly and student assistant staff for sound and lighting functions, facility set-up and reset coordination, and other event production requirements. The SAC Operations Coordinator will serve as the primary professional staff contact for student union technical and facility operations, including frequent weekends and nights. Through a variety of interactions with a broad range of the public including students, staff, faculty, and community members, the SAC Operations Coordinator ensures that the highest level of customer service is maintained, and that student union facility and event operations are carried out in accordance with established policies and procedures. Key Responsibilities: 35% - Lead operations and daily services of the Gutswurrak Student Activities Center (SAC) Ability and willingness to work a flex schedule that requires frequent evenings and weekends, including frequent shifts that last 10 to 14 hours long. Continue to follow the changes in industry standards for student centers to keep the SAC procedures current with industry standards. Design and implement daily operational plans for SAC facilities, staff, and services in collaboration with the Associate Director. Oversight of SAC opening, ensuring space is reset and ready for daily use. Oversee operations and equipment maintenance of all SAC public spaces including but not limited to Lumberjack Lounge, Arcade, Gaming Lounge, South Lounge, West Lounge and Kate Buchanan Room (Student Lounge, Commuter Lounge and Movie Lounge), as well as oversight of University Quad and balcony areas. Maintain communication and coordination with the Associate Director of SAC for recommended operational adjustments and necessary maintenance. Participate in planning activities within the unit, as well as in external committees, to provide analysis and feedback for event programming and operational plans. Develop and recommend changes to department policies and procedures. Plan, schedule movement, and maintain SAC inventory. 35% - Lead logistical and technical support for SAC and Cal Poly Humboldt Presents events. Analyze event logistical and technical needs for the Student Activities Center and Cal Poly Humboldt Presents events. Develop event plans to ensure the proper level of staffing, sound reinforcement, AV, theatrical lighting, security, and other event needs are met to the satisfaction of the contractual obligation or the parties involved. Create event schedules that include load-in/sound check times, stage set-ups, and other production requirements. Contact and engage outside vendors for events, including sound and lighting consultants and contractors, as deemed necessary through consultation with the SAC Associate Director for the successful implantation of the event plan. Determine event production staffing requirements, schedule appropriate student assistant work crews ranging in size from two to fifty people. Provide lead direction for work crews ranging in size from two to forty people consisting of student assistants and non-student, hourly workers, including stage technicians, to facilitate general operations, room, venue, and event set-ups. Create production and crew budgets for events and operations, analyze event plans to implement most cost-effective use of production funds. Plan and implement logistical details with the artist's representatives as necessary. Develop and provide logistical planning recommendations to artist managers and SAC Associate Director as necessary. Analyze events to make changes for efficiency. 5% - Lead logistical and technical support for Cal Poly Humboldt Campus Wide Events Participant on the planning committees for a limited number of campus wide events such as Lumberjack Weekend, College Colors Day, etc. Collaborate on event plans to ensure the proper level of staffing, sound reinforcement, AV, theatrical lighting, security, and other event needs are met to the satisfaction of the contractual obligation or the parties involved. Create event schedules that include load-in/sound check times, stage set-ups, and other production requirements. Contact and engage outside vendors for events, including sound and lighting consultants and contractors, as deemed necessary through consultation with the committee and the SAC Associate Director for the successful implantation of the event plan. Determine event production staffing requirements, schedule appropriate student assistant work crews ranging in size from two to fifty people. Provide lead direction for work crews ranging in size from two to forty people consisting of student assistants and non-student, hourly workers, including stage technicians, to facilitate general operations, room, venue, and event set-ups. Create production and crew budgets for events and operations, analyze event plans to implement most cost-effective use of production funds. Plan and implement logistical details with the artist’s representatives as necessary. Develop and provide logistical planning recommendations to artist managers, the committee and SAC Associate Director as necessary. 20% - Direct oversight of student assistants and hourly, non-student staffing. Shared responsibility for interviewing, and scheduling of student assistant staff for daily SAC and Cal Poly Humboldt Presents event support. Train staff in applicable production functions and safety procedures. Provide lead oversight and work direction, as well as professionals development and leadership opportunities, to student assistants and intermittent hourly staff in the daily operations and services of the SAC and Cal Poly Humboldt Presents events. 5% - Other Duties as Assigned Knowledge, Skills, and Abilities Associated with this Position Include: Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations, including working knowledge of methods and problems related to sound, lighting, and staging production areas. Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty, including lighting and sound equipment operations and safety requirements and standards related to facility set up, AV, and stage operations. Working knowledge of operational and fiscal analysis and techniques. Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved including the ability to organize and plan work to meet schedules and deadlines. Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations. Expertise in investigating and analyzing problems with a broad administrative impact and implications. Ability to anticipate problems and address them proactively. Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form. Ability to train others on new skills and procedures and provide lead work direction. Experience working with a diverse group of individuals. Skill in working as a team member and collaborating with others to achieve required results. Minimum Qualifications: Requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Must possess a valid California Driver’s License. Preferred Qualifications: Equivalent to two years of experience working for a theatre, entertainment venue, repertory or production company as a master electrician, lighting director or sound technician/engineer which has provided the applicant with the knowledge and abilities listed above. Demonstrated ability to provide attention to detail. Working knowledge of computer programs such as Microsoft Office including Word, Excel, Google Docs & Sheets, Adobe Acrobat Professional, and production software such as Vectorworks and/or Qlab. Demonstrated strong customer service skills. Thorough knowledge of applicable university infrastructure, policies, and procedures. Experience working with college students in a university or college environment. Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button: Letter of Interest Resume or Curriculum Vitae Contact information for at least three professional references Application Deadline: The deadline to submit application materials is 11:55 p.m. on Thursday, October 10, 2024. This position is open until filled. Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626. We acknowledge that Cal Poly Humboldt is located on the unceded lands of the Wiyot people, where they have resided from time immemorial. We encourage all to gain a deeper understanding of their history and thriving culture. As an expression of our gratitude we are genuinely committed to developing trusting, reciprocal, and long lasting partnerships with the Wiyot people as well as all of our neighboring tribes. Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies. Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply. Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed. CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu . Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment. CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS) Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position. Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at www.humboldt.edu. Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status. Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training. Class Code: 1038 Publication Date: September 12, 2024 Advertised: Sep 12 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) Fullerton
800 N State College Blvd, Fullerton, CA 92831, USA
Job Title Capital Programs and Facilities Management Recruitment Coordinator Classification Administrative Support Coordinator I AutoReqId 542091 Department Capital Programs and Facilities Management Sub-Division Associate Vice President, Facilities Management Salary Range Classification Range $3,864 - $ 6,072 per month (Hiring range depending on qualifications, not anticipated to exceed $3,864 - $4,100 per month) Appointment Type Ongoing Time Base Full Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM About CSUF Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: Capital Programs and Facilities Management (CPFM) is committed to planning, developing, and maintaining a safe, sustainable, and high-quality learning and working environment for the campus community. Facilities Management provides oversight of university resources and assets and is responsible for the development of the University’s facilities including land use planning, capital improvement, project development, construction, as well as facilities operations and maintenance including custodial services, landscape services, building trade services, mechanical and electrical, and recycling services. We seek an exceptional individual to join our Capital Programs and Facilities Management team as the Capital Programs and Facilities Management Recruitment Coordinator (Administrative Support Coordinator I). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity. Under general guidance of the Director of Business and Administrative Services, this position supports Human Resources functions for all departments within Capital Programs and Facilities Management (CPFM). The Administrative Support Coordinator offers a wide range of support to department staff, and management, and serves as a main point of contact for CPFM candidates. The CPFM Recruitment Support Coordinator works independently coordinating sensitive Human Resources related matters, such as tracking employee leaves, separations, and completing injury reports. This position is also responsible for coordinating a high-volume of recruitments, which includes editing position descriptions, initiating and dispositioning recruitments within the CHRS Recruiting system, coordinating interview panels and scheduling interviews, as well as onboarding new employees. The CPFM Recruitment Coordinator also evaluates internal Human Resource business processes and documents and makes recommendations for improvement, optimizing digitalizing processes, forms and using systems to submit, track, and report information. This position is responsible for regularly updating the recruitment log and ensuring data is accurate for reporting. Serves as a backup for CPFM uniform orders and supports Department Information Technology coordination. May assist in the logistical planning and setup for CPFM and Administration and Finance Division events. The position must ensure protocols are adhered to and documents and reports are processed in accordance with campus guidelines and governmental regulations. The Administrative Support Coordinator has exceptional customer service, is approachable, professional, and supports an inclusive environment. Must be extremely organized with great time management skills and is able to prioritize tasks. This position requires a high degree of dependability, confidentiality and discretion. The Administrative Support Coordinator is detail oriented in their work and ensures accuracy for all assignments. Other duties as assigned. Essential Qualifications High School diploma or the equivalent and four years of progressively responsible experience in general office, clerical or secretarial work or the equivalent. Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures. Thorough knowledge of English grammar, punctuation, and spelling. Thorough knowledge of office systems with the ability to use a range of technology, systems and software packages. Ability to independently handle multiple work unit priorities and projects. Ability to apply a variety of policies and procedures where specific guidelines may not exist. Working knowledge of budget policies and procedures. Ability to perform standard business math including calculating ratios and percentages, tracking financial data, and making simple projections. Ability to draft and compose correspondence and standard reports. Ability to handle effectively a broad range of interpersonal contacts including those at a higher level and those sensitive in nature. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Requires excellent administrative skills, experience working with recruitments and onboarding, working within the California State University (CSU) system, excellent communication and interpersonal skills, ability to uphold a high standard of integrity, confidentiality and discretion, as well as possessing a customer service-oriented attitude. Bachelor’s degree from an accredited four-year University is preferred. Requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. May require a knowledge of business mathematics beyond basic arithmetic. Responsible for large scale, complex projects with broad, visible impact that involve coordination with other departments are planned and executed. Projects are coordinated through initiation, execution, coordination, implementation, and evaluation. Support staff and work unit priorities are usually set. Full accountability for workflow and completion of work for the assigned support staff. Ability to use negotiation and persuasion skills to achieve results and expedite projects. Assignments will require interaction at the highest levels within and outside the university, often in sensitive interpersonal situations. License/Certifications California Driver’s License. Live Scan Required. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Hiring Preference On-Campus CSUEU Employees Advertised: Aug 22 2024 Pacific Daylight Time Applications close: Oct 03 2024 Pacific Daylight Time Closing Date/Time:
Aug 23, 2024
Job Title Capital Programs and Facilities Management Recruitment Coordinator Classification Administrative Support Coordinator I AutoReqId 542091 Department Capital Programs and Facilities Management Sub-Division Associate Vice President, Facilities Management Salary Range Classification Range $3,864 - $ 6,072 per month (Hiring range depending on qualifications, not anticipated to exceed $3,864 - $4,100 per month) Appointment Type Ongoing Time Base Full Time Work Schedule Monday - Friday, 8:00 AM - 5:00 PM About CSUF Standing on 241 acres in the heart of Southern California, the University was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California’s revolving work force needs. At Cal State Fullerton we strive for continual improvement of students, staff, faculty, and administrators through orientations, training programs, and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, the Arboretum and Botanical Garden at Cal State Fullerton, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program. Job Summary It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from various career disciplines that share the University’s mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish. About the Position: Capital Programs and Facilities Management (CPFM) is committed to planning, developing, and maintaining a safe, sustainable, and high-quality learning and working environment for the campus community. Facilities Management provides oversight of university resources and assets and is responsible for the development of the University’s facilities including land use planning, capital improvement, project development, construction, as well as facilities operations and maintenance including custodial services, landscape services, building trade services, mechanical and electrical, and recycling services. We seek an exceptional individual to join our Capital Programs and Facilities Management team as the Capital Programs and Facilities Management Recruitment Coordinator (Administrative Support Coordinator I). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity. Under general guidance of the Director of Business and Administrative Services, this position supports Human Resources functions for all departments within Capital Programs and Facilities Management (CPFM). The Administrative Support Coordinator offers a wide range of support to department staff, and management, and serves as a main point of contact for CPFM candidates. The CPFM Recruitment Support Coordinator works independently coordinating sensitive Human Resources related matters, such as tracking employee leaves, separations, and completing injury reports. This position is also responsible for coordinating a high-volume of recruitments, which includes editing position descriptions, initiating and dispositioning recruitments within the CHRS Recruiting system, coordinating interview panels and scheduling interviews, as well as onboarding new employees. The CPFM Recruitment Coordinator also evaluates internal Human Resource business processes and documents and makes recommendations for improvement, optimizing digitalizing processes, forms and using systems to submit, track, and report information. This position is responsible for regularly updating the recruitment log and ensuring data is accurate for reporting. Serves as a backup for CPFM uniform orders and supports Department Information Technology coordination. May assist in the logistical planning and setup for CPFM and Administration and Finance Division events. The position must ensure protocols are adhered to and documents and reports are processed in accordance with campus guidelines and governmental regulations. The Administrative Support Coordinator has exceptional customer service, is approachable, professional, and supports an inclusive environment. Must be extremely organized with great time management skills and is able to prioritize tasks. This position requires a high degree of dependability, confidentiality and discretion. The Administrative Support Coordinator is detail oriented in their work and ensures accuracy for all assignments. Other duties as assigned. Essential Qualifications High School diploma or the equivalent and four years of progressively responsible experience in general office, clerical or secretarial work or the equivalent. Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures. Thorough knowledge of English grammar, punctuation, and spelling. Thorough knowledge of office systems with the ability to use a range of technology, systems and software packages. Ability to independently handle multiple work unit priorities and projects. Ability to apply a variety of policies and procedures where specific guidelines may not exist. Working knowledge of budget policies and procedures. Ability to perform standard business math including calculating ratios and percentages, tracking financial data, and making simple projections. Ability to draft and compose correspondence and standard reports. Ability to handle effectively a broad range of interpersonal contacts including those at a higher level and those sensitive in nature. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Requires excellent administrative skills, experience working with recruitments and onboarding, working within the California State University (CSU) system, excellent communication and interpersonal skills, ability to uphold a high standard of integrity, confidentiality and discretion, as well as possessing a customer service-oriented attitude. Bachelor’s degree from an accredited four-year University is preferred. Requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. May require a knowledge of business mathematics beyond basic arithmetic. Responsible for large scale, complex projects with broad, visible impact that involve coordination with other departments are planned and executed. Projects are coordinated through initiation, execution, coordination, implementation, and evaluation. Support staff and work unit priorities are usually set. Full accountability for workflow and completion of work for the assigned support staff. Ability to use negotiation and persuasion skills to achieve results and expedite projects. Assignments will require interaction at the highest levels within and outside the university, often in sensitive interpersonal situations. License/Certifications California Driver’s License. Live Scan Required. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University’s strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Multiple positions may be hired from this recruitment based on the strength of the applicant pool. If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process. Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Hiring Preference On-Campus CSUEU Employees Advertised: Aug 22 2024 Pacific Daylight Time Applications close: Oct 03 2024 Pacific Daylight Time Closing Date/Time:
Cal State University (CSU) Humboldt
1 Harpst Street, Arcata, CA 95521, USA
SRC Assistant Coordinator Internal Only Intercollegiate Athletics & Campus Recreation Job #536129 First Review Date: Tuesday, March 5, 2024 Open Until Filled At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world. Cal Poly Humboldt is proud to have nearly 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs - all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt. Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state. Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. (Job #536129) Administrative Support Assistant , SRC Assistant Coordinator, Hiring Range: $19.26 - $20.25 hourly. This is a temporary, part-time/intermittent hourly, non-benefitted, non-exempt, 12-month pay plan. Please note that this is an internal recruitment open only to active, stateside, Cal Poly Humboldt Employees. Position Summary : Under the general direction of the SRC Coordinator, the SRC Assistant Coordinator is the lead oversight to student assistants of the day-to-day operation of the Student Recreation Center Facility which includes reception staff, strength & conditioning staff, and group fitness instructors. The SRC Assistant Coordinator monitors the facility and programming for safety and general operations. Key Responsibilities: 20% Function as the Lead Oversight in the absence of the Coordinator Monitor and motivate staff in accordance with facility policies and procedures 20% Assist with recreation programming, including, but not limited to: group fitness classes, rock wall programs & special events Assisting in overseeing the registration, participant records, class rosters, and liability waivers Facilitate and assist instructors as needed in order to follow campus safety protocols and get supplies as needed 20% Assisting Coordinator with maintaining facility goals Overseeing equipment cleaning and maintenance as needed to keep equipment safely functioning and reduce equipment purchasing needs Assess equipment and usage to maximize and increase student satisfaction and participation. Work with students to identify fitness program needs & interests 20% Provide administrative support to the Coordinator Resolving employee and customer complaints, concerns and conflicts Assist with scheduling staff Notifies Coordinator of supplies needed or low inventory to maintain operations Notify and work with Coordinator to identify staffing issues and find/implement solutions Document and reports injuries 15% Oversight of facility and equipment maintenance needs Ensuring general safety of daily operations Provide staff with training and professional development Inspects & documents inspections of facility and equipment on scheduled basis. Reports facility issues to appropriate staff to be addressed in a timely manner to maintain safety & operations Oversee and assist employees cleaning of facility and equipment to uphold campus health standards 5% Other duties as assigned Knowledge, Skills, and Abilities Associated with this Position Include: Basic knowledge of applicable university infrastructure, policies, and procedures. Working knowledge of English grammar, spelling, and punctuation. Ability to use standard office equipment. Ability to use standard word processing and related computer software packages. Ability to identify and solve standard problems and refer more complex problems to appropriate staff. Ability to perform basic mathematical functions. Fundamental writing and presentation skills to effectively communicate standard information. Ability to respond to routine inquiries and explain standard policies and procedures to others. Must be able to lift and carry office supplies or exercise equipment of approximately 45 pounds on a daily basis. Ability to move and bend easily. Ability to stand or sit for extended periods of time. Ability to establish and maintain working relationships with staff, students, and faculty from diverse backgrounds. Minimum Qualifications: Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills. These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment. Must have CPR/ AED and 1st AID and Bloodborne Pathogens certifications within three months of hire. Preferred Qualifications: Knowledge of recreation industry and/or kinesiology Ability to maintain a professional atmosphere in a fast-paced, loud environment with numerous interactions and interruptions High degree of initiative, self-motivation and ability to motivate others Ability to develop and implement effective staff trainings and procedures Must be able to work flexible hours, which may include opening and/or closing the facility, working weekends, overtime and part-time Experience in a leadership role Customer service experience Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button: Letter of Interest Resume or Curriculum Vitae Contact information for at least three professional references Application Deadline: The deadline to submit application materials before the first review date is 11:55 p.m. on Tuesday, March 4th, 2024. Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626. We acknowledge that Cal Poly Humboldt is located on the unceded lands of the Wiyot people, where they have resided from time immemorial. We encourage all to gain a deeper understanding of their history and thriving culture. As an expression of our gratitude we are genuinely committed to developing trusting, reciprocal, and long lasting partnerships with the Wiyot people as well as all of our neighboring tribes. Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies. Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply. Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed. CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu . Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment. CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS) Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position. Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at www.humboldt.edu. Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status. Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training. Class Code: 1032 Publication Date: 02/20/2024 Advertised: Feb 20 2024 Pacific Standard Time Applications close: Closing Date/Time:
Jul 14, 2024
SRC Assistant Coordinator Internal Only Intercollegiate Athletics & Campus Recreation Job #536129 First Review Date: Tuesday, March 5, 2024 Open Until Filled At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world. Cal Poly Humboldt is proud to have nearly 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs - all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt. Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state. Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. (Job #536129) Administrative Support Assistant , SRC Assistant Coordinator, Hiring Range: $19.26 - $20.25 hourly. This is a temporary, part-time/intermittent hourly, non-benefitted, non-exempt, 12-month pay plan. Please note that this is an internal recruitment open only to active, stateside, Cal Poly Humboldt Employees. Position Summary : Under the general direction of the SRC Coordinator, the SRC Assistant Coordinator is the lead oversight to student assistants of the day-to-day operation of the Student Recreation Center Facility which includes reception staff, strength & conditioning staff, and group fitness instructors. The SRC Assistant Coordinator monitors the facility and programming for safety and general operations. Key Responsibilities: 20% Function as the Lead Oversight in the absence of the Coordinator Monitor and motivate staff in accordance with facility policies and procedures 20% Assist with recreation programming, including, but not limited to: group fitness classes, rock wall programs & special events Assisting in overseeing the registration, participant records, class rosters, and liability waivers Facilitate and assist instructors as needed in order to follow campus safety protocols and get supplies as needed 20% Assisting Coordinator with maintaining facility goals Overseeing equipment cleaning and maintenance as needed to keep equipment safely functioning and reduce equipment purchasing needs Assess equipment and usage to maximize and increase student satisfaction and participation. Work with students to identify fitness program needs & interests 20% Provide administrative support to the Coordinator Resolving employee and customer complaints, concerns and conflicts Assist with scheduling staff Notifies Coordinator of supplies needed or low inventory to maintain operations Notify and work with Coordinator to identify staffing issues and find/implement solutions Document and reports injuries 15% Oversight of facility and equipment maintenance needs Ensuring general safety of daily operations Provide staff with training and professional development Inspects & documents inspections of facility and equipment on scheduled basis. Reports facility issues to appropriate staff to be addressed in a timely manner to maintain safety & operations Oversee and assist employees cleaning of facility and equipment to uphold campus health standards 5% Other duties as assigned Knowledge, Skills, and Abilities Associated with this Position Include: Basic knowledge of applicable university infrastructure, policies, and procedures. Working knowledge of English grammar, spelling, and punctuation. Ability to use standard office equipment. Ability to use standard word processing and related computer software packages. Ability to identify and solve standard problems and refer more complex problems to appropriate staff. Ability to perform basic mathematical functions. Fundamental writing and presentation skills to effectively communicate standard information. Ability to respond to routine inquiries and explain standard policies and procedures to others. Must be able to lift and carry office supplies or exercise equipment of approximately 45 pounds on a daily basis. Ability to move and bend easily. Ability to stand or sit for extended periods of time. Ability to establish and maintain working relationships with staff, students, and faculty from diverse backgrounds. Minimum Qualifications: Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills. These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment. Must have CPR/ AED and 1st AID and Bloodborne Pathogens certifications within three months of hire. Preferred Qualifications: Knowledge of recreation industry and/or kinesiology Ability to maintain a professional atmosphere in a fast-paced, loud environment with numerous interactions and interruptions High degree of initiative, self-motivation and ability to motivate others Ability to develop and implement effective staff trainings and procedures Must be able to work flexible hours, which may include opening and/or closing the facility, working weekends, overtime and part-time Experience in a leadership role Customer service experience Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button: Letter of Interest Resume or Curriculum Vitae Contact information for at least three professional references Application Deadline: The deadline to submit application materials before the first review date is 11:55 p.m. on Tuesday, March 4th, 2024. Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626. We acknowledge that Cal Poly Humboldt is located on the unceded lands of the Wiyot people, where they have resided from time immemorial. We encourage all to gain a deeper understanding of their history and thriving culture. As an expression of our gratitude we are genuinely committed to developing trusting, reciprocal, and long lasting partnerships with the Wiyot people as well as all of our neighboring tribes. Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies. Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply. Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed. CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu . Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment. CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS) Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information. Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position. Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at www.humboldt.edu. Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status. Mandated Reporting: This position may be considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training. Class Code: 1032 Publication Date: 02/20/2024 Advertised: Feb 20 2024 Pacific Standard Time Applications close: Closing Date/Time:
Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
Job No: 538755; 04/26/2024 Department Coordinator Administrative Support Coordinator II New Student and Family Engagement Salary Range : $3,865 - $6,336/Monthly (Budgeted Hiring Salary Range: $3,865 - $4,200/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; non-exempt classification. Essential Functions : Under the general supervision of the Director, the Department Coordinator is responsible for the day-to-day administrative and business operations of the department, including scheduling meetings, coordinating student payroll, maintaining, and preparing budgets, and preparing travel and purchasing requests. The incumbent will oversee department Human Resources processes and work closely with the division's business operations manager on maintaining budgets and processing budget-related documents. The Department Coordinator serves as the principal customer service agent for the department. The incumbent will frequently take the lead in researching relevant University policies and procedures and gather the necessary background required to make recommendations on issues that may have a broad impact across the department. The incumbent will serve as the coordinator for Campus Tours Unit and will supervise Tours and Administrative Aide student assistants. Fully and accurately execute administrative and fiscal documents including but not limited to travel requests and claims, purchase orders and requisitions, employee account modifications, and budget and expenditure transfers in a timely manner. Proactively reconcile expenditures and guarantee timely payment of invoices and credit card statements, including performing necessary campus and/or vendor follow up to ensure department's financial responsibilities are met. Maintain accurate records and creates budget projections for quarterly assessment and review. Coordinate and maintain calendars, coordinate meetings, create agendas, and prepare materials for meetings. Oversee Human Resources processes for the department, including the recruitment, separation, and affiliated processes for professional and student assistant staff. Support the initial onboarding of all new professional and student assistant staff. Verify work hours and process monthly payroll for student assistants. Maintain reasonable inventory of office supplies and equipment and execute required purchasing paperwork for supplies, services, hardware, and software for the department. Oversee the control and scheduling of all maintenance, repair, and remodeling work in the area. Maintain professional and technical knowledge relevant to the various responsibilities of the position. Use critical thinking and independent judgment to analyze and anticipate the administrative needs of the office to ensure smooth and successful daily operations. Serve as coordinator for the Campus Tours unit, ensuring smooth daily operations and engaging campus guest experiences. Effectively supervise the Campus Tour Guide/Office Aide student assistant team. Collect user experience and process data to generate and present semester/quarterly program assessment. Provide knowledgeable, accurate, and courteous support via phone, e-mail, and in person to ensure a positive service experience for students, parents, and campus guests. Remain knowledgeable and conversant on all activities, programs, and services offered by the department to effectively communicate the same to constituents. Establish and maintain close working relationships with other campus offices and departments both in-person and via electronic communication to achieve timely, accurate, and best-case resolutions to student, parent, and/or guest issues and concerns. Attend necessary trainings and divisional and/or university meetings to maintain/enhance customer service skills and increase knowledge of current best practices. Assist the director with special projects as assigned and provide thoughtful and dedicated support for other NSFE, Division of Student Life, and/or campus-wide events and initiatives as needed. Other duties as assigned. Required Qualifications & Experience : Equivalent to four years of general office experience, which included providing ongoing work coordination and/or lead responsibilities. Bachelor's degree may substitute for one year of professional experience. Independently handle multiple work unit priorities and projects. Working knowledge of budget policies and procedures. Ability to perform standard business math including calculating ratios and percentages, tracking financial data, and making simple projections. Ability to effectively handle a broad range of interpersonal contracts including those at a higher level and those sensitive in nature. Ability to draft and compose correspondence and standard reports. In-person work. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Closing Date : Review of applications will begin on 5/10/2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Apr 26 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Job No: 538755; 04/26/2024 Department Coordinator Administrative Support Coordinator II New Student and Family Engagement Salary Range : $3,865 - $6,336/Monthly (Budgeted Hiring Salary Range: $3,865 - $4,200/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; non-exempt classification. Essential Functions : Under the general supervision of the Director, the Department Coordinator is responsible for the day-to-day administrative and business operations of the department, including scheduling meetings, coordinating student payroll, maintaining, and preparing budgets, and preparing travel and purchasing requests. The incumbent will oversee department Human Resources processes and work closely with the division's business operations manager on maintaining budgets and processing budget-related documents. The Department Coordinator serves as the principal customer service agent for the department. The incumbent will frequently take the lead in researching relevant University policies and procedures and gather the necessary background required to make recommendations on issues that may have a broad impact across the department. The incumbent will serve as the coordinator for Campus Tours Unit and will supervise Tours and Administrative Aide student assistants. Fully and accurately execute administrative and fiscal documents including but not limited to travel requests and claims, purchase orders and requisitions, employee account modifications, and budget and expenditure transfers in a timely manner. Proactively reconcile expenditures and guarantee timely payment of invoices and credit card statements, including performing necessary campus and/or vendor follow up to ensure department's financial responsibilities are met. Maintain accurate records and creates budget projections for quarterly assessment and review. Coordinate and maintain calendars, coordinate meetings, create agendas, and prepare materials for meetings. Oversee Human Resources processes for the department, including the recruitment, separation, and affiliated processes for professional and student assistant staff. Support the initial onboarding of all new professional and student assistant staff. Verify work hours and process monthly payroll for student assistants. Maintain reasonable inventory of office supplies and equipment and execute required purchasing paperwork for supplies, services, hardware, and software for the department. Oversee the control and scheduling of all maintenance, repair, and remodeling work in the area. Maintain professional and technical knowledge relevant to the various responsibilities of the position. Use critical thinking and independent judgment to analyze and anticipate the administrative needs of the office to ensure smooth and successful daily operations. Serve as coordinator for the Campus Tours unit, ensuring smooth daily operations and engaging campus guest experiences. Effectively supervise the Campus Tour Guide/Office Aide student assistant team. Collect user experience and process data to generate and present semester/quarterly program assessment. Provide knowledgeable, accurate, and courteous support via phone, e-mail, and in person to ensure a positive service experience for students, parents, and campus guests. Remain knowledgeable and conversant on all activities, programs, and services offered by the department to effectively communicate the same to constituents. Establish and maintain close working relationships with other campus offices and departments both in-person and via electronic communication to achieve timely, accurate, and best-case resolutions to student, parent, and/or guest issues and concerns. Attend necessary trainings and divisional and/or university meetings to maintain/enhance customer service skills and increase knowledge of current best practices. Assist the director with special projects as assigned and provide thoughtful and dedicated support for other NSFE, Division of Student Life, and/or campus-wide events and initiatives as needed. Other duties as assigned. Required Qualifications & Experience : Equivalent to four years of general office experience, which included providing ongoing work coordination and/or lead responsibilities. Bachelor's degree may substitute for one year of professional experience. Independently handle multiple work unit priorities and projects. Working knowledge of budget policies and procedures. Ability to perform standard business math including calculating ratios and percentages, tracking financial data, and making simple projections. Ability to effectively handle a broad range of interpersonal contracts including those at a higher level and those sensitive in nature. Ability to draft and compose correspondence and standard reports. In-person work. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Closing Date : Review of applications will begin on 5/10/2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Apr 26 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) Long Beach
1250 North Bellflower Boulevard, Long Beach, California 90840, USA
Job Summary Under the general supervision of the Administrative Services Manager, the incumbent provides administrative support for the College and serves as the primary customer service representative between the Dean’s Office and the College’s departments. Key Responsibilities Expenditure Processing, Tracking, & Purchasing - Support monthly fund reconciliation on all College funds. Act as primary point of contact and subject matter expert to Admin Support Coordinators (ASC), Admin Support Assistants (ASA), and Student Assistants (SA) both in CHHS Administration and in CHHS Departments (including Analysts within CHHS Departments). Administration, Communications, & Customer Service - Serves as primary customer service agent in the areas of finance for the College of CHHS for department staff, faculty, and Department Chairs. Financial Reporting & Review - Research, solve problems, correct problems related to college funds, maintain database, and other fiscal issues. Serve as a college liaison with the purchasing office, accounts payable, shipping and receiving and the university bookstore to resolve problems as needed. Knowledge Skills and Abilities Possess strong organizational and communication skills to communicate effectively with diverse faculty, staff, students, and public and provide excellent customer service. Ability to establish and maintain cooperative working relationships and be an active team participant. Ability to work independently and be accountable for work activities and follow through on assignments. Detail-oriented approach to work essential. Must be organized. Ability to plan, prioritize, and coordinate tasks so that multiple projects may be completed, and deadlines met in a busy environment. Ability to analyze and solve problems as situations arise. Knowledge of University policies and procedures. Strong working knowledge of Microsoft Office including Word, Excel, Peoplesoft experience and skills preferred. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence." Education and Experience • Equivalent of five years administrative support experience required. • Bachelor's degree in a business-related field preferred. Physical Summary Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less). Department CHHS Administration Classification Administrative Support Coordinator II Compensation Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. Hiring Range: The hiring range for this position is $4,058 - $4,983 per month commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range: The CSU Classification Salary Range for this position is $4,058 - $6,653 per month. Benefits Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year. Time Base 1.0 time-base, 40 hours per week. Duration of Appointment This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date. Application Procedures Click Apply Now to complete the CSULB Online Employment Application. PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. Additional Information The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months. CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees. Equal Employment Statement California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. Accommodations We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu . Out of State Employment Policy California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Advertised: Sep 25 2024 Pacific Daylight Time Applications close: Oct 09 2024 Pacific Daylight Time Closing Date/Time:
Sep 26, 2024
Job Summary Under the general supervision of the Administrative Services Manager, the incumbent provides administrative support for the College and serves as the primary customer service representative between the Dean’s Office and the College’s departments. Key Responsibilities Expenditure Processing, Tracking, & Purchasing - Support monthly fund reconciliation on all College funds. Act as primary point of contact and subject matter expert to Admin Support Coordinators (ASC), Admin Support Assistants (ASA), and Student Assistants (SA) both in CHHS Administration and in CHHS Departments (including Analysts within CHHS Departments). Administration, Communications, & Customer Service - Serves as primary customer service agent in the areas of finance for the College of CHHS for department staff, faculty, and Department Chairs. Financial Reporting & Review - Research, solve problems, correct problems related to college funds, maintain database, and other fiscal issues. Serve as a college liaison with the purchasing office, accounts payable, shipping and receiving and the university bookstore to resolve problems as needed. Knowledge Skills and Abilities Possess strong organizational and communication skills to communicate effectively with diverse faculty, staff, students, and public and provide excellent customer service. Ability to establish and maintain cooperative working relationships and be an active team participant. Ability to work independently and be accountable for work activities and follow through on assignments. Detail-oriented approach to work essential. Must be organized. Ability to plan, prioritize, and coordinate tasks so that multiple projects may be completed, and deadlines met in a busy environment. Ability to analyze and solve problems as situations arise. Knowledge of University policies and procedures. Strong working knowledge of Microsoft Office including Word, Excel, Peoplesoft experience and skills preferred. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence." Education and Experience • Equivalent of five years administrative support experience required. • Bachelor's degree in a business-related field preferred. Physical Summary Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less). Department CHHS Administration Classification Administrative Support Coordinator II Compensation Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. Hiring Range: The hiring range for this position is $4,058 - $4,983 per month commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range: The CSU Classification Salary Range for this position is $4,058 - $6,653 per month. Benefits Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year. Time Base 1.0 time-base, 40 hours per week. Duration of Appointment This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date. Application Procedures Click Apply Now to complete the CSULB Online Employment Application. PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. Additional Information The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months. CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees. Equal Employment Statement California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. Accommodations We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu . Out of State Employment Policy California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Advertised: Sep 25 2024 Pacific Daylight Time Applications close: Oct 09 2024 Pacific Daylight Time Closing Date/Time:
California State University (CSU) Bakersfield
9001 Stockdale Highway, Bakersfield, CA 93311, USA
CLASSIFICATION TITLE: Student Services Professional II UNION CODE: R04 TEMPORARY END DATE: This position is temporary and ends on or before June 30, 2025. Any continuation beyond June 30, 2025 is contingent upon satisfactory performance and available funding. FT/PT: Full-time PAY PLAN: 12-month WORKPLACE TYPE: On-site (work in-person at business location) ANTICIPATED HIRING RANGE: Starting salary upon appointment is not expected to exceed $4,841 per month. CSU CLASSIFICATION SALARY RANGE: $4,841 - $6,884 PAY BASIS: Monthly BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information. CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants. SPECIAL INSTRUCTIONS TO APPLICANT: FOR PRIORITY CONSIDERATION , applications must be received by August 2, 2024 ; however, the position will remain open until filled. POSITION PURPOSE: Within the Division of Student Affairs, the Campus Programming (CP) department is a vital member of the Student Affairs division and provides opportunities for campus collaborations between students, faculty and staff on programs and events. The Campus Programming department is responsible for leading traditional programs including but not limited to, `Runner Nights, Week of Welcome (WOW), Brown Bag Discussions, Expression Nights, `Runner Letter Day, International Education Week, Homecoming Week, Study Strong, New Student Convocation and collaborating with other social, educational, and cultural events/programs such as Latinx Heritage Month, Black History Month, New Students & Family Weekend, OUTober and others. Under general supervision of the CP Director, the Campus Programming Coordinator works alongside the CP team to enhance the student life experience and school spirit at CSUB. The incumbent will contribute to the department’s mission of promoting active and informed engagement through traditional and innovative educational, cultural, and social programs and provide leadership development opportunities that nurture the personal and professional development of our students. The CP Coordinator will be responsible for working closely with the Director on a broad range of moderately complex projects involving the advisement and leadership development of the students in the Sensational Sophomores program, campus-wide programming, day-to-day operations of the department including student assistant lead direction, budget monitoring, and space scheduling on 25Live. The coordinator will assist in coordinating day-of event logistics that will require schedule flexibility for evening and weekend events. DUTIES & RESPONSIBILITIES: Campus-wide Programming Collaborate with the Campus Programming team to conceptualize, develop, and implement a diverse range of campus-wide events and activities, ensuring alignment with the university's mission and student interests. Contribute to the development of event themes, objectives, and schedules, considering student feedback and cultural diversity. Coordinate logistical aspects such as securing venues, arranging for equipment and supplies, and coordinating event timelines to ensure smooth execution. Coordinate the dissemination of promotional materials including flyers, posters, social media content, and email campaigns to effectively market events to the campus community. Participate in planning committees, offering guidance on event logistics, budgeting, risk management, and attendee engagement strategies. Student Advisement and Leadership Development Support the planning, coordination, and implementation of the CSUB Sensational Sophomores program (Sophomores, Juniors, and Senior Classes), a campus group that selects academically responsible freshman and develops them as leaders. Track academic performance of the students by maintaining comprehensive records of academic achievements to ensure graduation pathway success. Serve as a resource for students by providing guidance on community service opportunities and participation by actively researching, curating, and disseminating information about various community service initiatives, organizations and events both on and off-campus. Engage with program students and contribute to their academic success. Maintain consistent communication with students by phone, email, and face-to-face ensuring program retention and completion. Provide leadership development to students by exposing students to campus leaders through monthly engagements and presenting on leadership topics. Assist with coordinating and planning opportunities with campus leaders to meet with the program students. Support program logistics to ensure a quality experience for the students. Department Rental Space Scheduling & Billing Responsible for scheduling the CSUB Stockdale Room and Courtyard including daily work on 25Live to ensure approvals and billing for events, meetings, and programs are completed accurately. Department Operations and Budget Support Assist the Director of Campus Programming with the day-to-day functions of the department. Provide lead direction to student assistants through scheduling and assigning daily responsibilities. Monitor department email account for inquiries and assist with answering and responding to department calls. Perform regular budget reviews as a part of pro-card reconciliations, paying invoices, and event reports. REQUIRED QUALIFICATIONS: EDUCATION & EXPERIENCE - Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or job-related field and two (2) years of recent related experience. Specialized experience during which the applicant has acquired and successfully applied the appropriate knowledge and abilities may be substituted for the required education on a year-for-year basis. A master’s degree in a job-related field may be substituted for one year of the professional experience. SKILLS, KNOWLEDGE & ABILITIES (SKA’s) - Regular and reliable attendance is required. Working knowledge of the practices, procedures, and activities of the program to which assigned. General knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements. Ability to obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data. Ability to advise students individually and in groups on routine matters where required. Ability to recognize multicultural, multisexed and multi-aged value systems and work accordingly. Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts. Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism. Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems. Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Excellent communication skills; ability to effectively communicate information in a clear and understandable manner. Thorough knowledge of English grammar, spelling and punctuation. Ability to interpret, communicate and apply policies and procedures. Demonstrated ability to maintain a high degree of confidentiality. Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email. Working knowledge of or ability to quickly learn University infrastructure, policies and procedures. Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work occasional holidays and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. PREFERRED QUALIFICATIONS: Master’s degree in Higher Education, Student Affairs, Educational Leadership, or related field. Experience working in a higher education setting, specifically in student programming. Experience advising and mentoring students, with a focus on leadership development and academic success. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. PHYSICAL DEMANDS: LIGHT WORK - involves mainly sitting, up to 25% standing or walking; lifting medium weight objects limited to 25 pounds. ENVIRONMENTAL FACTORS: N/A SPECIAL CONDITIONS: SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position . BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community. MANDATED REPORTER: Limited : The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017. GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work. EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status. Advertised: Jul 19 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Sep 23, 2024
CLASSIFICATION TITLE: Student Services Professional II UNION CODE: R04 TEMPORARY END DATE: This position is temporary and ends on or before June 30, 2025. Any continuation beyond June 30, 2025 is contingent upon satisfactory performance and available funding. FT/PT: Full-time PAY PLAN: 12-month WORKPLACE TYPE: On-site (work in-person at business location) ANTICIPATED HIRING RANGE: Starting salary upon appointment is not expected to exceed $4,841 per month. CSU CLASSIFICATION SALARY RANGE: $4,841 - $6,884 PAY BASIS: Monthly BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information. CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants. SPECIAL INSTRUCTIONS TO APPLICANT: FOR PRIORITY CONSIDERATION , applications must be received by August 2, 2024 ; however, the position will remain open until filled. POSITION PURPOSE: Within the Division of Student Affairs, the Campus Programming (CP) department is a vital member of the Student Affairs division and provides opportunities for campus collaborations between students, faculty and staff on programs and events. The Campus Programming department is responsible for leading traditional programs including but not limited to, `Runner Nights, Week of Welcome (WOW), Brown Bag Discussions, Expression Nights, `Runner Letter Day, International Education Week, Homecoming Week, Study Strong, New Student Convocation and collaborating with other social, educational, and cultural events/programs such as Latinx Heritage Month, Black History Month, New Students & Family Weekend, OUTober and others. Under general supervision of the CP Director, the Campus Programming Coordinator works alongside the CP team to enhance the student life experience and school spirit at CSUB. The incumbent will contribute to the department’s mission of promoting active and informed engagement through traditional and innovative educational, cultural, and social programs and provide leadership development opportunities that nurture the personal and professional development of our students. The CP Coordinator will be responsible for working closely with the Director on a broad range of moderately complex projects involving the advisement and leadership development of the students in the Sensational Sophomores program, campus-wide programming, day-to-day operations of the department including student assistant lead direction, budget monitoring, and space scheduling on 25Live. The coordinator will assist in coordinating day-of event logistics that will require schedule flexibility for evening and weekend events. DUTIES & RESPONSIBILITIES: Campus-wide Programming Collaborate with the Campus Programming team to conceptualize, develop, and implement a diverse range of campus-wide events and activities, ensuring alignment with the university's mission and student interests. Contribute to the development of event themes, objectives, and schedules, considering student feedback and cultural diversity. Coordinate logistical aspects such as securing venues, arranging for equipment and supplies, and coordinating event timelines to ensure smooth execution. Coordinate the dissemination of promotional materials including flyers, posters, social media content, and email campaigns to effectively market events to the campus community. Participate in planning committees, offering guidance on event logistics, budgeting, risk management, and attendee engagement strategies. Student Advisement and Leadership Development Support the planning, coordination, and implementation of the CSUB Sensational Sophomores program (Sophomores, Juniors, and Senior Classes), a campus group that selects academically responsible freshman and develops them as leaders. Track academic performance of the students by maintaining comprehensive records of academic achievements to ensure graduation pathway success. Serve as a resource for students by providing guidance on community service opportunities and participation by actively researching, curating, and disseminating information about various community service initiatives, organizations and events both on and off-campus. Engage with program students and contribute to their academic success. Maintain consistent communication with students by phone, email, and face-to-face ensuring program retention and completion. Provide leadership development to students by exposing students to campus leaders through monthly engagements and presenting on leadership topics. Assist with coordinating and planning opportunities with campus leaders to meet with the program students. Support program logistics to ensure a quality experience for the students. Department Rental Space Scheduling & Billing Responsible for scheduling the CSUB Stockdale Room and Courtyard including daily work on 25Live to ensure approvals and billing for events, meetings, and programs are completed accurately. Department Operations and Budget Support Assist the Director of Campus Programming with the day-to-day functions of the department. Provide lead direction to student assistants through scheduling and assigning daily responsibilities. Monitor department email account for inquiries and assist with answering and responding to department calls. Perform regular budget reviews as a part of pro-card reconciliations, paying invoices, and event reports. REQUIRED QUALIFICATIONS: EDUCATION & EXPERIENCE - Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or job-related field and two (2) years of recent related experience. Specialized experience during which the applicant has acquired and successfully applied the appropriate knowledge and abilities may be substituted for the required education on a year-for-year basis. A master’s degree in a job-related field may be substituted for one year of the professional experience. SKILLS, KNOWLEDGE & ABILITIES (SKA’s) - Regular and reliable attendance is required. Working knowledge of the practices, procedures, and activities of the program to which assigned. General knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements. Ability to obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data. Ability to advise students individually and in groups on routine matters where required. Ability to recognize multicultural, multisexed and multi-aged value systems and work accordingly. Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts. Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Demonstrated customer service experience requiring a very high level of diplomacy and professionalism. Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems. Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds. Excellent communication skills; ability to effectively communicate information in a clear and understandable manner. Thorough knowledge of English grammar, spelling and punctuation. Ability to interpret, communicate and apply policies and procedures. Demonstrated ability to maintain a high degree of confidentiality. Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines. Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email. Working knowledge of or ability to quickly learn University infrastructure, policies and procedures. Must be willing to travel and attend training programs off-site for occasional professional development. Must be able to work occasional holidays and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis. PREFERRED QUALIFICATIONS: Master’s degree in Higher Education, Student Affairs, Educational Leadership, or related field. Experience working in a higher education setting, specifically in student programming. Experience advising and mentoring students, with a focus on leadership development and academic success. Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude. PHYSICAL DEMANDS: LIGHT WORK - involves mainly sitting, up to 25% standing or walking; lifting medium weight objects limited to 25 pounds. ENVIRONMENTAL FACTORS: N/A SPECIAL CONDITIONS: SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position . BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community. MANDATED REPORTER: Limited : The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017. GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work. EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status. Advertised: Jul 19 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
Job No: 542858; 09/10/2024 Graduation Support Coordinator Administrative Support Coordinator I Registrar’s Office/Graduation Office Salary Range : $3,864 - $6,072/Monthly (Budgeted Hiring Salary Range: $3,864/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; non-exempt classification. Essential Functions : Under the general supervision of the Associate Registrar for Graduation, the incumbent is responsible for coordinating the daily office support functions of the entire office. The incumbent will oversee the flow of communication to students such as grad check and congratulatory letters, diplomas, certificates; responsible for the accuracy and timely diploma and certificate order processing and will provide lead work direction in implementing projects to enhance diploma distribution and applying to graduate. The incumbent will be the lead customer service representative and work closely with the campus community in a professional and friendly manner; participate in the Commencement Planning Committee; serve as the Graduation Office contact for Grad Fair and Commencement and assist with the logistical planning for our office’s assistance at the events; coordinate the distribution to the commencement site of diploma covers for commencement activities. The incumbent will work closely with the Senior Director of University Events and Protocol to ensure the timely delivery of information and data as it relates to commencement and assist with addressing any issues that arise. The incumbent will monitor the filing and retention of documents; oversee the coordination and distribution of the graduation and certificate applications for processing; interpret policies and procedures and notify departments and students of any issues affecting their application. As Graduation Support Coordinator, provide input on how to streamline office procedures; prepare travel requests and expense reports for Graduation Office staff; prepare recruitment packets, hiring packets, and exit paperwork for staff and student assistants. The incumbent will assist with training, planning, and coordinating the day-to-day work of student employees within the graduation area. The incumbent will use a variety of office support technology and systems including Microsoft Word, Excel, and Golden Eagle Territory (GET) to enter data and generate reports; maintenance of desktop databases; and use of electronic and voicemail. The incumbent works independently, setting priorities and meeting deadlines in a busy office environment. Required Qualifications & Experience : Equivalent to three years of related office experience. Ability to perform day-to-day work independently under general supervision; plan, organize, coordinate, prioritize, and monitor varied and complex assignments and projects through to their completion; ability to provide independent judgment to address and at times develop practical and thorough solutions to solve problems; patiently and effectively handle interpersonal contact, including those sensitive in nature; independently address a wide range of problems requiring interpretation of policies and procedures; draft and compose correspondence; demonstrated interest and ability to complete very accurate and detailed data entry. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Prior experience working with academic records, knowledge of degree audit system and/or student record databases and prior customer service experience. Closing Date : Review of applications will begin on 9/24/2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Sep 10 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Sep 23, 2024
Job No: 542858; 09/10/2024 Graduation Support Coordinator Administrative Support Coordinator I Registrar’s Office/Graduation Office Salary Range : $3,864 - $6,072/Monthly (Budgeted Hiring Salary Range: $3,864/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; non-exempt classification. Essential Functions : Under the general supervision of the Associate Registrar for Graduation, the incumbent is responsible for coordinating the daily office support functions of the entire office. The incumbent will oversee the flow of communication to students such as grad check and congratulatory letters, diplomas, certificates; responsible for the accuracy and timely diploma and certificate order processing and will provide lead work direction in implementing projects to enhance diploma distribution and applying to graduate. The incumbent will be the lead customer service representative and work closely with the campus community in a professional and friendly manner; participate in the Commencement Planning Committee; serve as the Graduation Office contact for Grad Fair and Commencement and assist with the logistical planning for our office’s assistance at the events; coordinate the distribution to the commencement site of diploma covers for commencement activities. The incumbent will work closely with the Senior Director of University Events and Protocol to ensure the timely delivery of information and data as it relates to commencement and assist with addressing any issues that arise. The incumbent will monitor the filing and retention of documents; oversee the coordination and distribution of the graduation and certificate applications for processing; interpret policies and procedures and notify departments and students of any issues affecting their application. As Graduation Support Coordinator, provide input on how to streamline office procedures; prepare travel requests and expense reports for Graduation Office staff; prepare recruitment packets, hiring packets, and exit paperwork for staff and student assistants. The incumbent will assist with training, planning, and coordinating the day-to-day work of student employees within the graduation area. The incumbent will use a variety of office support technology and systems including Microsoft Word, Excel, and Golden Eagle Territory (GET) to enter data and generate reports; maintenance of desktop databases; and use of electronic and voicemail. The incumbent works independently, setting priorities and meeting deadlines in a busy office environment. Required Qualifications & Experience : Equivalent to three years of related office experience. Ability to perform day-to-day work independently under general supervision; plan, organize, coordinate, prioritize, and monitor varied and complex assignments and projects through to their completion; ability to provide independent judgment to address and at times develop practical and thorough solutions to solve problems; patiently and effectively handle interpersonal contact, including those sensitive in nature; independently address a wide range of problems requiring interpretation of policies and procedures; draft and compose correspondence; demonstrated interest and ability to complete very accurate and detailed data entry. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : Prior experience working with academic records, knowledge of degree audit system and/or student record databases and prior customer service experience. Closing Date : Review of applications will begin on 9/24/2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Sep 10 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Marketing Statement Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Job Summary PAY RATE SEIU Professional Grade 16 $59.76/hour (Step 1) - $78.12/hour (Step 5) External candidates start at step 1 ($59.76/hour) REPORTS TO D. Garcia CURRENT ASSIGNMENT This position will be used to fill one (1) Sr. Computer Support Coordinator vacancy. The Senior Computer Support Coordinator (SCSC) is responsible for providing expert technical support, strategy, independent research and analysis for workgroup and enterprise systems in the focused areas of Enterprise Networking - packet routing and switching, network monitoring, Wi-Fi access, tuning and management, infrastructure security; Network/Server Operating Systems (NOS) i.e. Windows, Linux and Unix, Administration of Virtualization platforms for desktops and servers, server and operating systems security; and Enterprise application systems and environment support. As part of the support team, the Sr. Computer Support Coordinator will utilize in-depth knowledge on the technical environment to assist the general computer end user population including the areas of desktops, servers and networking technologies and software applications in workgroup and enterprise environments. This position is distinguished from Computer Support Coordinator in that this class of work includes the entire life cycle of networked systems from survey to analysis, to design, implementation and maintenance. The Sr. Computer Support Coordinator position involves substantial contact with end user department staff to ascertain system needs and provide technical assistance with many of the following; AV systems and technology, Back-up and Data Recovery, Disaster Recovery as a Service, Fax & Voice over Data solutions, and Data Center administration. SELECTION PROCESS This is a SEIU Local 1021 Bargaining unit position. However, All SEIU members must follow the "Bid Form Process", failure to comply will invalidate an employee's application. The Employment Office will screen bids/applications/resumes against the minimum qualifications. Those candidates who meet the minimum qualifications will be referred to the hiring department for further consideration. The selection process may involve a skills/performance test, written exam, and/or a panel interview. Outside applicants will not be considered until all employees who have applied have been considered first. All applicants are asked to complete the application and/or Bid Form in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. Online applicants are invited to electronically attach a resume to the application form to provide supplemental information but should not consider the resume a substitute for the Bid or application form. The selection process will include a screening for minimum qualifications as listed in this posting and may additionally involve a skills/performance test, written exam, and/or a panel interview. Outside applicants will not be considered until all employees who have applied have been considered first. APPLICATION PROCESS This is a SEIU Local 1021 Bargaining unit position. However, all full-time SEIU District employees must follow the internal maintenance "Short Form Application for District Pools" process. Failure to comply will invalidate employee's application. As actual vacancies occur, District employees on the internal eligibility list will be considered before outside candidates. External applicants may only apply on line, at www.bart.gov/jobs . Applicants needing assistance with the on line application process may receive additional information by calling (510) 464-6112. The Employment Office will screen short form applications and resumes against the minimum qualifications. Those candidates who meet the minimum qualifications will be referred to the hiring department for further consideration. The selection process will involve a skills/performance test, written exam, and/or a panel interview. Outside applicants will not be considered until all employees who have applied have been considered first. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself. Examples of Duties Under direction and guidance from IT Business Systems Operations Supervisor, Division Manager or Chief Information Officer , provide independent analysis and research on computer problem incidents, problems and requests affecting individual users and workgroups but focusing mainly on enterprise level solutions, standardization in hardware and software architecture to ensure scalability to accommodate future growth while maintaining compatibility/inter-operability with existing and legacy systems still in production use. Develop maintain and update documentation and procedures for enterprise systems and enforce Office of the CIO policies, standards and procedures. Provide full-time Primary Systems Administration for workgroup and enterprise systems for IP network, Storage Area Network, servers and infrastructure management application systems for physical and virtual environments, initiate and lead resolution of complex technical issues and problems in enterprise environments in timely manner. Provide systems analysis, design, implementation, planning and administration at enterprise level i.e, multiple workgroups managed centrally using enterprise tools that proactively monitor large systems such as setting up alerts for enterprise systems. Provide Subject Matter Expertise in the following areas: Desktop Deployment and Configuration Management, IP Network and Routing/Switching for wired and wireless network infrastructure, Storage Network and Back Up System, Servers/Network Operating Systems. May be required lead of technical projects and teams through partial and/or all project phases: project initiation, development, implementation and Close-out phases, coordinate large technical and functional teams on CIO projects and implementations for enterprise systems as assigned. Represent CIO on projects sponsored by other business departments. May be required to mentor and train lower and equal level CSCs on projects. Minimum Qualifications Education Bachelor's degree in Computer Science, Information Systems or a closely related field. Certifications in network and server engineering/administration and configuration are highly desirable. Experience Five years of (full-time equivalent) verifiable experience with increasing responsibilities and results in providing workgroup and enterprise solutions to medium-sized and large organizations in a highly complex IT environment. Responsibilities within these five years must include hands-on infrastructure systems design and administration include two (2) years of technical project management and/or lead experience. Substitution Additional experience as outlined above may be substituted for the education on a year-for-year basis. Bachelor’s degree from an accredited four-year college is preferred. Knowledge and Skills Knowledge of : Configuring and maintaining the following hardware: Desktops, Laptops and Other Endpoint Devices Network Interface Cards and Wireless Adapters Routers, Switches, Network Controllers and Wireless Access Points Enterprise Backup Systems (tape and disk) Standalone, Rack-mounted and Blade Servers Local, Metropolitan and Wide Area Network Copper and Fiber cabling Power and Cooling Requirements for Data Center and equipment Other Hardware as Needed Configuring, using and supporting the following software and systems services: Computer Operating Systems for Servers, Desktop/Laptops, such as DOS, Novell Open Enterprise Server (OES) and Apple operating systems for personal devices Business Productivity Office Professional Applications Enterprise Email (client and server) Driver installation for peripherals i.e. printers, scanners Manage Enterprise Backup Systems (tape and disk) IT Service Management software for Help Desk Configuration Management, Automated Software Distribution and Asset Inventory, Remote Control for PCs and other Devices Network Performance Monitoring and Management Antivirus software (client and server) Skill in : Troubleshooting integration issues of enterprise systems Troubleshooting desktop/laptop/server hardware/software and network troubleshooting physical and virtualized network, server, storage and desktop environments Configuration, maintenance and troubleshooting enterprise systems configuration and operating systems i.e. Microsoft Windows, Novell, Linux and Unix IP networking in enterprise wired and wireless environments as well as enterprise systems configuration and operating systems Configuring and maintenance of complex enterprise systems including network routers, switches and controllers, blade servers, server clusters, storage area networks and systems management tools for enterprise, network, storage systems, configuration management and control in physical and virtualized environments. Technical concepts and technologies that Office of the CIO implements and to quickly design standards, procedures, performance metrics, strategies and methodologies for implementations that can be re-used for future projects and implementations. Leadership in defining complex enterprise issues/problems and implementing large-scale impact solutions. Developing approaches and strategies to minimize risk for systems implementations /migrations and develop /execute project plans for IT Projects and implementations for enterprise systems. Working well with others and provide excellent customer service. Equal Employment Opportunity GroupBox1 The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs . The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification. Highlights Medical Coverage (or $350/month if opted out) Dental Coverage Vision Insurance (Basic and Enhanced Plans Available) Retirement Plan through the CA Public Employees’ Retirement System (CalPERS) 2% @ 55 (Classic Members) 2% @ 62 (PEPRA Members) Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details) Money Purchase Pension Plan (in-lieu of participating in Social Security tax) 6.65% employer contribution up to annual maximum of $1,868.65 Deferred Compensation & Roth 457 Sick Leave Accruals (12 days per year) Vacation Accruals (3-6 weeks based on time worked w/ the District) Holidays: 10 observed holidays and 3 floating holidays Life Insurance w/ ability to obtain additional coverage Accidental Death and Dismemberment (AD&D) Insurance Survivor Benefits through BART Short-Term Disability Insurance Long-Term Disability Insurance Flexible Spending Accounts: Health and Dependent Care Commuter Benefits Free BART Passes for BART employees and eligible family members. Closing Date/Time: 9/29/2024 11:59 PM Pacific
Sep 03, 2024
Full Time
Marketing Statement Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Job Summary PAY RATE SEIU Professional Grade 16 $59.76/hour (Step 1) - $78.12/hour (Step 5) External candidates start at step 1 ($59.76/hour) REPORTS TO D. Garcia CURRENT ASSIGNMENT This position will be used to fill one (1) Sr. Computer Support Coordinator vacancy. The Senior Computer Support Coordinator (SCSC) is responsible for providing expert technical support, strategy, independent research and analysis for workgroup and enterprise systems in the focused areas of Enterprise Networking - packet routing and switching, network monitoring, Wi-Fi access, tuning and management, infrastructure security; Network/Server Operating Systems (NOS) i.e. Windows, Linux and Unix, Administration of Virtualization platforms for desktops and servers, server and operating systems security; and Enterprise application systems and environment support. As part of the support team, the Sr. Computer Support Coordinator will utilize in-depth knowledge on the technical environment to assist the general computer end user population including the areas of desktops, servers and networking technologies and software applications in workgroup and enterprise environments. This position is distinguished from Computer Support Coordinator in that this class of work includes the entire life cycle of networked systems from survey to analysis, to design, implementation and maintenance. The Sr. Computer Support Coordinator position involves substantial contact with end user department staff to ascertain system needs and provide technical assistance with many of the following; AV systems and technology, Back-up and Data Recovery, Disaster Recovery as a Service, Fax & Voice over Data solutions, and Data Center administration. SELECTION PROCESS This is a SEIU Local 1021 Bargaining unit position. However, All SEIU members must follow the "Bid Form Process", failure to comply will invalidate an employee's application. The Employment Office will screen bids/applications/resumes against the minimum qualifications. Those candidates who meet the minimum qualifications will be referred to the hiring department for further consideration. The selection process may involve a skills/performance test, written exam, and/or a panel interview. Outside applicants will not be considered until all employees who have applied have been considered first. All applicants are asked to complete the application and/or Bid Form in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. Online applicants are invited to electronically attach a resume to the application form to provide supplemental information but should not consider the resume a substitute for the Bid or application form. The selection process will include a screening for minimum qualifications as listed in this posting and may additionally involve a skills/performance test, written exam, and/or a panel interview. Outside applicants will not be considered until all employees who have applied have been considered first. APPLICATION PROCESS This is a SEIU Local 1021 Bargaining unit position. However, all full-time SEIU District employees must follow the internal maintenance "Short Form Application for District Pools" process. Failure to comply will invalidate employee's application. As actual vacancies occur, District employees on the internal eligibility list will be considered before outside candidates. External applicants may only apply on line, at www.bart.gov/jobs . Applicants needing assistance with the on line application process may receive additional information by calling (510) 464-6112. The Employment Office will screen short form applications and resumes against the minimum qualifications. Those candidates who meet the minimum qualifications will be referred to the hiring department for further consideration. The selection process will involve a skills/performance test, written exam, and/or a panel interview. Outside applicants will not be considered until all employees who have applied have been considered first. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself. Examples of Duties Under direction and guidance from IT Business Systems Operations Supervisor, Division Manager or Chief Information Officer , provide independent analysis and research on computer problem incidents, problems and requests affecting individual users and workgroups but focusing mainly on enterprise level solutions, standardization in hardware and software architecture to ensure scalability to accommodate future growth while maintaining compatibility/inter-operability with existing and legacy systems still in production use. Develop maintain and update documentation and procedures for enterprise systems and enforce Office of the CIO policies, standards and procedures. Provide full-time Primary Systems Administration for workgroup and enterprise systems for IP network, Storage Area Network, servers and infrastructure management application systems for physical and virtual environments, initiate and lead resolution of complex technical issues and problems in enterprise environments in timely manner. Provide systems analysis, design, implementation, planning and administration at enterprise level i.e, multiple workgroups managed centrally using enterprise tools that proactively monitor large systems such as setting up alerts for enterprise systems. Provide Subject Matter Expertise in the following areas: Desktop Deployment and Configuration Management, IP Network and Routing/Switching for wired and wireless network infrastructure, Storage Network and Back Up System, Servers/Network Operating Systems. May be required lead of technical projects and teams through partial and/or all project phases: project initiation, development, implementation and Close-out phases, coordinate large technical and functional teams on CIO projects and implementations for enterprise systems as assigned. Represent CIO on projects sponsored by other business departments. May be required to mentor and train lower and equal level CSCs on projects. Minimum Qualifications Education Bachelor's degree in Computer Science, Information Systems or a closely related field. Certifications in network and server engineering/administration and configuration are highly desirable. Experience Five years of (full-time equivalent) verifiable experience with increasing responsibilities and results in providing workgroup and enterprise solutions to medium-sized and large organizations in a highly complex IT environment. Responsibilities within these five years must include hands-on infrastructure systems design and administration include two (2) years of technical project management and/or lead experience. Substitution Additional experience as outlined above may be substituted for the education on a year-for-year basis. Bachelor’s degree from an accredited four-year college is preferred. Knowledge and Skills Knowledge of : Configuring and maintaining the following hardware: Desktops, Laptops and Other Endpoint Devices Network Interface Cards and Wireless Adapters Routers, Switches, Network Controllers and Wireless Access Points Enterprise Backup Systems (tape and disk) Standalone, Rack-mounted and Blade Servers Local, Metropolitan and Wide Area Network Copper and Fiber cabling Power and Cooling Requirements for Data Center and equipment Other Hardware as Needed Configuring, using and supporting the following software and systems services: Computer Operating Systems for Servers, Desktop/Laptops, such as DOS, Novell Open Enterprise Server (OES) and Apple operating systems for personal devices Business Productivity Office Professional Applications Enterprise Email (client and server) Driver installation for peripherals i.e. printers, scanners Manage Enterprise Backup Systems (tape and disk) IT Service Management software for Help Desk Configuration Management, Automated Software Distribution and Asset Inventory, Remote Control for PCs and other Devices Network Performance Monitoring and Management Antivirus software (client and server) Skill in : Troubleshooting integration issues of enterprise systems Troubleshooting desktop/laptop/server hardware/software and network troubleshooting physical and virtualized network, server, storage and desktop environments Configuration, maintenance and troubleshooting enterprise systems configuration and operating systems i.e. Microsoft Windows, Novell, Linux and Unix IP networking in enterprise wired and wireless environments as well as enterprise systems configuration and operating systems Configuring and maintenance of complex enterprise systems including network routers, switches and controllers, blade servers, server clusters, storage area networks and systems management tools for enterprise, network, storage systems, configuration management and control in physical and virtualized environments. Technical concepts and technologies that Office of the CIO implements and to quickly design standards, procedures, performance metrics, strategies and methodologies for implementations that can be re-used for future projects and implementations. Leadership in defining complex enterprise issues/problems and implementing large-scale impact solutions. Developing approaches and strategies to minimize risk for systems implementations /migrations and develop /execute project plans for IT Projects and implementations for enterprise systems. Working well with others and provide excellent customer service. Equal Employment Opportunity GroupBox1 The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs . The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification. Highlights Medical Coverage (or $350/month if opted out) Dental Coverage Vision Insurance (Basic and Enhanced Plans Available) Retirement Plan through the CA Public Employees’ Retirement System (CalPERS) 2% @ 55 (Classic Members) 2% @ 62 (PEPRA Members) Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details) Money Purchase Pension Plan (in-lieu of participating in Social Security tax) 6.65% employer contribution up to annual maximum of $1,868.65 Deferred Compensation & Roth 457 Sick Leave Accruals (12 days per year) Vacation Accruals (3-6 weeks based on time worked w/ the District) Holidays: 10 observed holidays and 3 floating holidays Life Insurance w/ ability to obtain additional coverage Accidental Death and Dismemberment (AD&D) Insurance Survivor Benefits through BART Short-Term Disability Insurance Long-Term Disability Insurance Flexible Spending Accounts: Health and Dependent Care Commuter Benefits Free BART Passes for BART employees and eligible family members. Closing Date/Time: 9/29/2024 11:59 PM Pacific
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary The University Library’s Event and Media Services Coordinator provides audio/visual (A/V) and event consultation and support for SJSU and external stakeholders utilizing library event, meeting and learning spaces. This position reports to the Associate Dean of Innovation and Resource Management and receives work direction from the Director of User Experience. The Coordinator works directly with SJSU colleagues and external customers to plan and implement event and A/V setups in library event, meeting and learning spaces. The Coordinator ensures excellent customer service and user experiences during the planning and carrying out of library events, both personally and through the supervision of their student assistant team. The Coordinator prepares reports on event activities and space usage. They provide advice to library administration in regards to improving event spaces and planning, as well as recommending and implementing new A/V equipment and relevant technologies. The Coordinator is responsible for supervision of student assistant work efforts, training, budgets, and scheduling in appropriate areas. This position contributes to the University Library’s commitment to bringing anti-racism practices into library services and operations by supporting strategic initiatives in this area and ensuring alignment with the library’s core values of equity, diversity, and inclusion. Key Responsibilities Manages event, meeting and learning space reservations through direct communication with internal and external stakeholders; consults with SJPL counterpart as needed. Provides assistance in the plan, design, and execution of events and meetings in King Library. Supports approved use of technology and A/V equipment, to include livestreaming and broadcasting services, in library meeting rooms and learning spaces by internal and external individuals and groups. Makes recommendations for and implements new services and A/V technology for Media Services, in collaboration with library and campus staff. Hires, trains and supervises student assistants to support event and media services activities in King Library. Knowledge, Skills & Abilities Excellent interpersonal and communication skills to establish and maintain cooperative working relationships with faculty, students, and staff of various social, cultural and educational backgrounds, vendors and the general public. Ability to ensure problem resolution with technology and A/V equipment through personal intervention or escalation to IT technicians. Ability to perform needs assessment for library users to recommend changes and improvements in spaces, services, and technology. Ability to perform accurately in a detail-oriented environment; handle multiple work priorities, organize and plan work and projects. Ability to supervise student personnel including selection, training and scheduling, while organizing workflows and delegating responsibility. Required Qualifications High school education or equivalent certification. Four years of related library and/or clerical experience or an equivalent combination of experience and education. Preferred Qualifications Experience with event management in an academic setting. Experience with audio/visual equipment configuration and support. Experience supervising customer-focused services and/or teams. Compensation Classification: Library Services Specialist IV Anticipated Hiring Range: $5,972/month - $6,200/month CSU Salary Range: $4,198/month - $7,745/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: August 16, 2024 through September 2, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Aug 16 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Sep 23, 2024
Job Summary The University Library’s Event and Media Services Coordinator provides audio/visual (A/V) and event consultation and support for SJSU and external stakeholders utilizing library event, meeting and learning spaces. This position reports to the Associate Dean of Innovation and Resource Management and receives work direction from the Director of User Experience. The Coordinator works directly with SJSU colleagues and external customers to plan and implement event and A/V setups in library event, meeting and learning spaces. The Coordinator ensures excellent customer service and user experiences during the planning and carrying out of library events, both personally and through the supervision of their student assistant team. The Coordinator prepares reports on event activities and space usage. They provide advice to library administration in regards to improving event spaces and planning, as well as recommending and implementing new A/V equipment and relevant technologies. The Coordinator is responsible for supervision of student assistant work efforts, training, budgets, and scheduling in appropriate areas. This position contributes to the University Library’s commitment to bringing anti-racism practices into library services and operations by supporting strategic initiatives in this area and ensuring alignment with the library’s core values of equity, diversity, and inclusion. Key Responsibilities Manages event, meeting and learning space reservations through direct communication with internal and external stakeholders; consults with SJPL counterpart as needed. Provides assistance in the plan, design, and execution of events and meetings in King Library. Supports approved use of technology and A/V equipment, to include livestreaming and broadcasting services, in library meeting rooms and learning spaces by internal and external individuals and groups. Makes recommendations for and implements new services and A/V technology for Media Services, in collaboration with library and campus staff. Hires, trains and supervises student assistants to support event and media services activities in King Library. Knowledge, Skills & Abilities Excellent interpersonal and communication skills to establish and maintain cooperative working relationships with faculty, students, and staff of various social, cultural and educational backgrounds, vendors and the general public. Ability to ensure problem resolution with technology and A/V equipment through personal intervention or escalation to IT technicians. Ability to perform needs assessment for library users to recommend changes and improvements in spaces, services, and technology. Ability to perform accurately in a detail-oriented environment; handle multiple work priorities, organize and plan work and projects. Ability to supervise student personnel including selection, training and scheduling, while organizing workflows and delegating responsibility. Required Qualifications High school education or equivalent certification. Four years of related library and/or clerical experience or an equivalent combination of experience and education. Preferred Qualifications Experience with event management in an academic setting. Experience with audio/visual equipment configuration and support. Experience supervising customer-focused services and/or teams. Compensation Classification: Library Services Specialist IV Anticipated Hiring Range: $5,972/month - $6,200/month CSU Salary Range: $4,198/month - $7,745/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: August 16, 2024 through September 2, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Aug 16 2024 Pacific Daylight Time Applications close: Closing Date/Time:
City of Sacramento, CA
Sacramento, California, United States
THE POSITION The Program Specialist position, which operates under the working title of Emergency Management Coordinator (EMC), is part of the City’s Office of Emergency Management. This position is responsible for executing the OEM Director's vision for all-hazard trainings, exercises, and community resource management. The EMC will play a critical role in implementing comprehensive emergency preparedness strategies aimed at enhancing public awareness and building a more resilient community. This position collaborates with federal, state, and local agencies involved in emergency management planning and response. The EMC coordinates activities within the City's Command Operations Center/Emergency Operations Center. The position requires proficiency in systems that promote inter-agency communication, professional and calm situational awareness, and a unified operational approach. The EMC role will have a flexible work schedule to meet the needs of the City during all hazards in fast-paced and demanding situations. IDEAL CANDIDATE STATEMENT The ideal candidate should possess strong briefing skills and be capable of delivering clear, concise, and actionable information to public safety personnel, disaster service worker officials, the public, and volunteers during both training exercises and actual emergency responses. The ideal candidate should have completed relevant state and federal coursework in disaster preparedness, response, and recovery. The ideal candidate will be an experienced and engaged problem-solver who can collaborate with teams of various sizes and consistently demonstrate and foster resiliency, intensity, influence, ethics, commitment, interpersonal leadership, and craftsmanship. The ideal candidate will have strong communication skills, organizational agility, and the ability to skillfully build and maintain strong relationships with a wide variety of stakeholders including executive City leaders, other government agencies, and non-government organizations. The preferred candidate will be committed to modern performance practices, embracing emerging technology, and be adaptable at preparing for and responding to all hazards with innovative perseverance. Familiarity with mass notification systems and auxiliary communication services is highly desirable. Military veterans with operations center and staff experience are highly encouraged to apply! Under general direction the Program Specialist plans, directs, and supervises all of the activities of a major department or Citywide program or project with moderate visibility and impact; conducts studies and makes recommendations; monitors program compliance; represents the department in contacts with media, internal and external agencies, and organizations. DISTINGUISHING CHARACTERISTICS This advanced journey level class in the professional series is populated with multiple incumbents. The Program Specialist is distinguished from the next lower class of Program Analyst in that the Program Specialist manages multiple programs or moderately visible programs with greater department or Citywide impact. This class is distinguished from the next higher classification of Program Manager in that the Manager is responsible for administration and management of programs and projects with high visibility and substantial Citywide impact. This class is distinguished from the class of Administrative Officer in that the latter is responsible for all internal administrative functions for a department. SUPERVISION RECEIVED AND EXERCISED General direction is provided by a department or division head. Some assignments require responsibility for direct or indirect supervision of lower level professional, technical, and clerical personnel. Some positions function as internal consultants and require coordination among multiple divisions in a department. ESSENTIAL DUTIES AND RESPONSIBILITIES Plans, coordinates, and administers, a project or program with department or Citywide impact; supervises, trains and evaluates the work of professional, technical and clerical staff. Confers with department heads, division managers, members of professional staff, and other officials concerning the administrative needs and requirements related to the program or project; represents the program in contacts with news media, business and civic organizations, other City departments, and various outside public and private agencies. Interprets new policies, procedures, and regulations, and develops new or amended programs or projects as need dictates, monitors program objectives to assure compliance with State and administrative regulations and program guidelines. Conducts studies and surveys, performs research and analysis and prepares recommendations for department management; monitors and evaluates program effectiveness and outcomes; creates and implements program policies and procedures; develops guidelines, forms and related documents. Reviews grant opportunities; compiles and analyzes information for preparation of grants, contracts and agreements; negotiates terms; implements, monitors and prepares reports on conduct and performance of grants. Identifies program, project or system enhancements; selects and coordinates installation of new and revised programs and systems. Provides exceptional customer service to those contacted in the course of work. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS Knowledge of: Principles and practices of public administration and governmental finance, budgeting, and accounting. Procurement methods. Research techniques, methods and procedures. Methods and practices of modern office management. Principles and practices of program management and administration. Technical report writing. Methods of analysis. Principles and practices of supervision. Skill in: Managing multiple tasks and deadlines. Customer service, including dealing with people under stress, and problem solving. Use of computers, computer applications, and software. Ability to: Effectively plan, develop, and implement a comprehensive program with a broad scope and high degree of complexity. Supervise and direct professional, technical, and clerical staff. Analyze fiscal problems and make sound policy and procedural recommendations. Make effective presentations to public officials, committees, and outside agencies. Establish and maintain effective working relationships with employees and the general public. Prepare technical and analytic reports. Communicate effectively, orally and in writing. Make program or project changes based on analysis of results, new legislation, or departmental changes. Meet multiple deadlines. EXPERIENCE AND EDUCATION Experience: Four years of progressively responsible professional-level administrative experience. -AND- Education: A Bachelor’s Degree from an accredited four-year college or university with major coursework in business or public administration or a closely related field. Note: It is highly desirable the required years of professional-level experience be attained in a governmental jurisdiction. Substitution: Additional qualifying experience may substitute for the required education on a year for year basis. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. 2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline ; Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted. Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed. A resume will not substitute for the information required in the supplemental questionnaire. Possession of the minimum qualifications is not necessarily a guarantee for further advancement in the selection process. 3. Screening Committee: (Pass/Fail) - All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 4. Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 10/5/2024 11:59 PM Pacific
Sep 22, 2024
Full Time
THE POSITION The Program Specialist position, which operates under the working title of Emergency Management Coordinator (EMC), is part of the City’s Office of Emergency Management. This position is responsible for executing the OEM Director's vision for all-hazard trainings, exercises, and community resource management. The EMC will play a critical role in implementing comprehensive emergency preparedness strategies aimed at enhancing public awareness and building a more resilient community. This position collaborates with federal, state, and local agencies involved in emergency management planning and response. The EMC coordinates activities within the City's Command Operations Center/Emergency Operations Center. The position requires proficiency in systems that promote inter-agency communication, professional and calm situational awareness, and a unified operational approach. The EMC role will have a flexible work schedule to meet the needs of the City during all hazards in fast-paced and demanding situations. IDEAL CANDIDATE STATEMENT The ideal candidate should possess strong briefing skills and be capable of delivering clear, concise, and actionable information to public safety personnel, disaster service worker officials, the public, and volunteers during both training exercises and actual emergency responses. The ideal candidate should have completed relevant state and federal coursework in disaster preparedness, response, and recovery. The ideal candidate will be an experienced and engaged problem-solver who can collaborate with teams of various sizes and consistently demonstrate and foster resiliency, intensity, influence, ethics, commitment, interpersonal leadership, and craftsmanship. The ideal candidate will have strong communication skills, organizational agility, and the ability to skillfully build and maintain strong relationships with a wide variety of stakeholders including executive City leaders, other government agencies, and non-government organizations. The preferred candidate will be committed to modern performance practices, embracing emerging technology, and be adaptable at preparing for and responding to all hazards with innovative perseverance. Familiarity with mass notification systems and auxiliary communication services is highly desirable. Military veterans with operations center and staff experience are highly encouraged to apply! Under general direction the Program Specialist plans, directs, and supervises all of the activities of a major department or Citywide program or project with moderate visibility and impact; conducts studies and makes recommendations; monitors program compliance; represents the department in contacts with media, internal and external agencies, and organizations. DISTINGUISHING CHARACTERISTICS This advanced journey level class in the professional series is populated with multiple incumbents. The Program Specialist is distinguished from the next lower class of Program Analyst in that the Program Specialist manages multiple programs or moderately visible programs with greater department or Citywide impact. This class is distinguished from the next higher classification of Program Manager in that the Manager is responsible for administration and management of programs and projects with high visibility and substantial Citywide impact. This class is distinguished from the class of Administrative Officer in that the latter is responsible for all internal administrative functions for a department. SUPERVISION RECEIVED AND EXERCISED General direction is provided by a department or division head. Some assignments require responsibility for direct or indirect supervision of lower level professional, technical, and clerical personnel. Some positions function as internal consultants and require coordination among multiple divisions in a department. ESSENTIAL DUTIES AND RESPONSIBILITIES Plans, coordinates, and administers, a project or program with department or Citywide impact; supervises, trains and evaluates the work of professional, technical and clerical staff. Confers with department heads, division managers, members of professional staff, and other officials concerning the administrative needs and requirements related to the program or project; represents the program in contacts with news media, business and civic organizations, other City departments, and various outside public and private agencies. Interprets new policies, procedures, and regulations, and develops new or amended programs or projects as need dictates, monitors program objectives to assure compliance with State and administrative regulations and program guidelines. Conducts studies and surveys, performs research and analysis and prepares recommendations for department management; monitors and evaluates program effectiveness and outcomes; creates and implements program policies and procedures; develops guidelines, forms and related documents. Reviews grant opportunities; compiles and analyzes information for preparation of grants, contracts and agreements; negotiates terms; implements, monitors and prepares reports on conduct and performance of grants. Identifies program, project or system enhancements; selects and coordinates installation of new and revised programs and systems. Provides exceptional customer service to those contacted in the course of work. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS Knowledge of: Principles and practices of public administration and governmental finance, budgeting, and accounting. Procurement methods. Research techniques, methods and procedures. Methods and practices of modern office management. Principles and practices of program management and administration. Technical report writing. Methods of analysis. Principles and practices of supervision. Skill in: Managing multiple tasks and deadlines. Customer service, including dealing with people under stress, and problem solving. Use of computers, computer applications, and software. Ability to: Effectively plan, develop, and implement a comprehensive program with a broad scope and high degree of complexity. Supervise and direct professional, technical, and clerical staff. Analyze fiscal problems and make sound policy and procedural recommendations. Make effective presentations to public officials, committees, and outside agencies. Establish and maintain effective working relationships with employees and the general public. Prepare technical and analytic reports. Communicate effectively, orally and in writing. Make program or project changes based on analysis of results, new legislation, or departmental changes. Meet multiple deadlines. EXPERIENCE AND EDUCATION Experience: Four years of progressively responsible professional-level administrative experience. -AND- Education: A Bachelor’s Degree from an accredited four-year college or university with major coursework in business or public administration or a closely related field. Note: It is highly desirable the required years of professional-level experience be attained in a governmental jurisdiction. Substitution: Additional qualifying experience may substitute for the required education on a year for year basis. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. 2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline ; Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted. Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed. A resume will not substitute for the information required in the supplemental questionnaire. Possession of the minimum qualifications is not necessarily a guarantee for further advancement in the selection process. 3. Screening Committee: (Pass/Fail) - All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 4. Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 10/5/2024 11:59 PM Pacific
City of Sacramento, CA
Sacramento, California, United States
THE POSITION The Administrative Analyst position is located at City Hall and will reside in the City Manager’s Office, Community Engagement Team. This position will collaborate with all departments and Charter Offices on the deployment of this first ever citywide Language Access Policy and Program. This position will focus on finalizing, implementing, and managing the citywide Language Access Policy and Program including, but not limited to: Developing guidance for City departments to identify their critical documents and determining areas where language access expansion can occur. Lead the coordination and management of translation and interpreter requests from internal departments. Administer and manage contracts with language service providers to ensure effective and timely service delivery. Tracking the City’s overall budget and funding for language access services and determining whether increased funding is needed. Investigating and responding to any complaints the City receives regarding the provision of language access services. Reviewing and updating this policy and the certified bilingual staff program as needed and providing updates and ideas for ongoing improvement. Tracking data concerning the City’s Limited English Proficient (LEP) population and the frequency of LEP encounters with City staff. To assess the sufficiency of the City’s language access services, the City will evaluate the data provided by the U.S. Census Bureau, usage data from Language Link (or any other contractors the City engages for providing language access), and data from the City’s 311 and 911 systems. IDEAL CANDIDATE STATEMENT The City Manager’s Office is looking for a highly organized, self-motivated, and collaborative individual with strong communication and presentation skills to join our team as the lead Language Access Coordinator in a new Administrative Analyst position. The ideal candidate will be detail- and data-oriented, have experience with developing and deploying policy, and capable of thriving in a fast-paced environment. Specific experience with language access is highly desirable. Bilingualism is not necessary, however, the ideal candidate will have experience working closely with diverse communities. This journey-level classification is populated with multiple incumbents. Incumbents may be assigned to perform either the entire range of support functions and administrative and technical duties for a division or department or a broad range of functional program management duties for programs with department or Citywide impact. Responsibilities require a complete knowledge of departmental policies, programmatic, or project operating policies and procedures. The Administrative Analyst may specialize in one program area or may have broader responsibility for multiple internal service functions. Incumbents may independently perform moderately complex professional or program management work and make independent decisions on routine activities; or may perform complex professional or program management work under closer direction and exercise less independent judgment and discretion. The Administrative Analyst is distinguished from the next higher-level class of Administrative Officer in that the latter is responsible for the administration and management of programs and projects or all centralized administrative services for a department or major division with high visibility and substantial Citywide impact. SUPERVISION RECEIVED AND EXERCISED General direction is provided by higher-level department or division administrative personnel. Responsibilities may include the indirect supervision of technical and clerical personnel. ESSENTIAL DUTIES AND RESPONSIBILITIES Performs professional analytical and technical work in the formulation and administration of department or division budgets, development, and management of grants and contracts, management of department level procurement, or coordination of personnel functions. Performs research and analysis in the development of program or project activities, including program compliance and eligibility, regulatory issues, and funding requirements. Compiles and analyzes data and makes recommendations on the formulation of policy, procedures, staffing, and organizational changes; conducts surveys and performs research and statistical analysis on administrative, fiscal, personnel, or operational problems. Compiles materials and assists in the preparation of program-related grants, budgets, reports, manuals, and publications; coordinates procurement activities and related support functions for a program or project. Analyzes information for preparation of grants, contracts, and agreements; assists in negotiating terms; implements, monitors, and prepares reports on conduct and performance; prepares statistical data and graphs. Performs research and prepares studies as required; conducts surveys, compiles and analyzes data and formulates program policies and procedures; monitors and evaluates program effectiveness and outcomes; prepares periodic or specialized reports of program activities. Participates and assists in the design, implementation, and installation of new and revised programs, systems, procedures, methods of operation, and forms. Coordinates and monitors the administrative functions of an assigned department; compiles materials and assists in the preparation of budgets, reports, manuals, and publications. Coordinates departmental activities and programs with other City departments and divisions, and with outside agencies; represents the assigned department in committee meetings; oversees contract service providers. Responds to complaints and requests for information; interprets and applies policies and procedures; adjudicates complaints. Makes complex program or project eligibility determinations; conducts focus groups; meets with community or business groups. Prepares oral reports; makes oral presentations to a variety of City and departmental committees. May train staff as assigned. Provides exceptional customer service to those contacted in the course of work. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS Knowledge of: Principles and practices of personnel administration. Principles and practices of organization and public administration. Principles and practices of program management, analysis, and coordination. Principles and practices of program performance measurement, systems analysis, and statistical measurement. Research techniques, methods, and procedures, and basic methods of statistical analysis. Principles, methods, and practices of municipal finance, budgeting, and accounting. Principles, methods, and practices of procurement, contracting, and grant writing. Methods of reporting information. Applicable Federal, State, and local laws and regulations. Skill in: Providing customer service, including dealing with people in sensitive situations and problem resolution. Making presentations and conducting meetings. Use of computers, computer applications, and software. Ability to: Interpret and apply rules, regulations, laws, ordinances, and policies. Communicate effectively, both orally and in writing. Administer assigned program responsibilities. Collect and analyze data and make sound recommendations. Review organizational and administrative problems; recommend and implement appropriate courses of action. Establish and maintain effective working relationships with employees, the general public, and others contacted in the course of work. Review and analyze organizational and administrative problems; recommend and implement effective courses of action. Interpret laws, rules, regulations, policies, and procedures and make appropriate decisions. Meet multiple deadlines. EXPERIENCE AND EDUCATION Experience: Two years of full-time paid or other equivalent experience performing as a para-professional as it relates to report writing, research, analysis, or technical support in the areas of administration, program management or system operations. And Education: A Bachelor's Degree from an accredited college or university with major coursework in public or business administration, economics, accounting, personnel, or a closely related field. Substitution of Education: An additional four years of full-time paid or other equivalent experience performing as a para-professional as it relates to report writing, research, analysis, or technical support in the areas of administration, program management, or system operations may substitute for the required education. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Special Selection Criteria: Some positions in this classification may require additional knowledge and experience in the following: Auditing principles. Basic methods of statistical analysis. Procurement, contracting, or grant writing. Driver License: Possession of a valid California Class C Driver License may be required at the time of appointment. For positions where ability to drive is not an essential function, the employee must be able to arrange reliable and timely transportation whether through use of their private vehicle, use of government vehicle (when available) or through other private or public transportation for their attendance at essential off-site meetings, events, and trainings. Probationary Period: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Administrative Analyst examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 10/11/2024 11:59 PM Pacific
Sep 14, 2024
Full Time
THE POSITION The Administrative Analyst position is located at City Hall and will reside in the City Manager’s Office, Community Engagement Team. This position will collaborate with all departments and Charter Offices on the deployment of this first ever citywide Language Access Policy and Program. This position will focus on finalizing, implementing, and managing the citywide Language Access Policy and Program including, but not limited to: Developing guidance for City departments to identify their critical documents and determining areas where language access expansion can occur. Lead the coordination and management of translation and interpreter requests from internal departments. Administer and manage contracts with language service providers to ensure effective and timely service delivery. Tracking the City’s overall budget and funding for language access services and determining whether increased funding is needed. Investigating and responding to any complaints the City receives regarding the provision of language access services. Reviewing and updating this policy and the certified bilingual staff program as needed and providing updates and ideas for ongoing improvement. Tracking data concerning the City’s Limited English Proficient (LEP) population and the frequency of LEP encounters with City staff. To assess the sufficiency of the City’s language access services, the City will evaluate the data provided by the U.S. Census Bureau, usage data from Language Link (or any other contractors the City engages for providing language access), and data from the City’s 311 and 911 systems. IDEAL CANDIDATE STATEMENT The City Manager’s Office is looking for a highly organized, self-motivated, and collaborative individual with strong communication and presentation skills to join our team as the lead Language Access Coordinator in a new Administrative Analyst position. The ideal candidate will be detail- and data-oriented, have experience with developing and deploying policy, and capable of thriving in a fast-paced environment. Specific experience with language access is highly desirable. Bilingualism is not necessary, however, the ideal candidate will have experience working closely with diverse communities. This journey-level classification is populated with multiple incumbents. Incumbents may be assigned to perform either the entire range of support functions and administrative and technical duties for a division or department or a broad range of functional program management duties for programs with department or Citywide impact. Responsibilities require a complete knowledge of departmental policies, programmatic, or project operating policies and procedures. The Administrative Analyst may specialize in one program area or may have broader responsibility for multiple internal service functions. Incumbents may independently perform moderately complex professional or program management work and make independent decisions on routine activities; or may perform complex professional or program management work under closer direction and exercise less independent judgment and discretion. The Administrative Analyst is distinguished from the next higher-level class of Administrative Officer in that the latter is responsible for the administration and management of programs and projects or all centralized administrative services for a department or major division with high visibility and substantial Citywide impact. SUPERVISION RECEIVED AND EXERCISED General direction is provided by higher-level department or division administrative personnel. Responsibilities may include the indirect supervision of technical and clerical personnel. ESSENTIAL DUTIES AND RESPONSIBILITIES Performs professional analytical and technical work in the formulation and administration of department or division budgets, development, and management of grants and contracts, management of department level procurement, or coordination of personnel functions. Performs research and analysis in the development of program or project activities, including program compliance and eligibility, regulatory issues, and funding requirements. Compiles and analyzes data and makes recommendations on the formulation of policy, procedures, staffing, and organizational changes; conducts surveys and performs research and statistical analysis on administrative, fiscal, personnel, or operational problems. Compiles materials and assists in the preparation of program-related grants, budgets, reports, manuals, and publications; coordinates procurement activities and related support functions for a program or project. Analyzes information for preparation of grants, contracts, and agreements; assists in negotiating terms; implements, monitors, and prepares reports on conduct and performance; prepares statistical data and graphs. Performs research and prepares studies as required; conducts surveys, compiles and analyzes data and formulates program policies and procedures; monitors and evaluates program effectiveness and outcomes; prepares periodic or specialized reports of program activities. Participates and assists in the design, implementation, and installation of new and revised programs, systems, procedures, methods of operation, and forms. Coordinates and monitors the administrative functions of an assigned department; compiles materials and assists in the preparation of budgets, reports, manuals, and publications. Coordinates departmental activities and programs with other City departments and divisions, and with outside agencies; represents the assigned department in committee meetings; oversees contract service providers. Responds to complaints and requests for information; interprets and applies policies and procedures; adjudicates complaints. Makes complex program or project eligibility determinations; conducts focus groups; meets with community or business groups. Prepares oral reports; makes oral presentations to a variety of City and departmental committees. May train staff as assigned. Provides exceptional customer service to those contacted in the course of work. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS Knowledge of: Principles and practices of personnel administration. Principles and practices of organization and public administration. Principles and practices of program management, analysis, and coordination. Principles and practices of program performance measurement, systems analysis, and statistical measurement. Research techniques, methods, and procedures, and basic methods of statistical analysis. Principles, methods, and practices of municipal finance, budgeting, and accounting. Principles, methods, and practices of procurement, contracting, and grant writing. Methods of reporting information. Applicable Federal, State, and local laws and regulations. Skill in: Providing customer service, including dealing with people in sensitive situations and problem resolution. Making presentations and conducting meetings. Use of computers, computer applications, and software. Ability to: Interpret and apply rules, regulations, laws, ordinances, and policies. Communicate effectively, both orally and in writing. Administer assigned program responsibilities. Collect and analyze data and make sound recommendations. Review organizational and administrative problems; recommend and implement appropriate courses of action. Establish and maintain effective working relationships with employees, the general public, and others contacted in the course of work. Review and analyze organizational and administrative problems; recommend and implement effective courses of action. Interpret laws, rules, regulations, policies, and procedures and make appropriate decisions. Meet multiple deadlines. EXPERIENCE AND EDUCATION Experience: Two years of full-time paid or other equivalent experience performing as a para-professional as it relates to report writing, research, analysis, or technical support in the areas of administration, program management or system operations. And Education: A Bachelor's Degree from an accredited college or university with major coursework in public or business administration, economics, accounting, personnel, or a closely related field. Substitution of Education: An additional four years of full-time paid or other equivalent experience performing as a para-professional as it relates to report writing, research, analysis, or technical support in the areas of administration, program management, or system operations may substitute for the required education. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Special Selection Criteria: Some positions in this classification may require additional knowledge and experience in the following: Auditing principles. Basic methods of statistical analysis. Procurement, contracting, or grant writing. Driver License: Possession of a valid California Class C Driver License may be required at the time of appointment. For positions where ability to drive is not an essential function, the employee must be able to arrange reliable and timely transportation whether through use of their private vehicle, use of government vehicle (when available) or through other private or public transportation for their attendance at essential off-site meetings, events, and trainings. Probationary Period: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Administrative Analyst examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 10/11/2024 11:59 PM Pacific