LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information FIRE DEPARTMENT TYPE OF RECRUITMENT OPEN COMPETTIVE JOB OPPORTUNITY FILING PERIOD July 25 2022 at 8:00 a.m. (PT) - Continuous EXAM NUMBER 33773Q This reposting is to remove the COVID-19 language and add information regarding Transfer of Scores and Anti-Racism, Diversity and Inclusion Initiative. THIS EXAMINATION WILL REMAIN OPEN UNTIL THE NEEDS OF THE DEPARTMENT ARE MET AND IS SUBJECT TO CLOSURE WITHOUT PRIOR NOTICE. DEFINITION: Under general supervision, performs professional fire protection engineering work involving review and approval of complex construction plans, and inspection of building sites for compliance with fire protection codes and regulations. CLASSIFICATION STANDARDS: Positions allocable to this class are located in the Prevention Bureau of the Fire Department. Positions work under the administrative and technical supervision of a supervisory level fire prevention engineer. Incumbents are engaged in the performance of all fire protection engineering assignments. They are responsible for professional fire protection engineering work involving plan checks of technically complex structures, and review of fire flow and hydrant requirements for the purpose of safeguarding life and property against loss from fire, panic, and related hazards. Incumbents provide technical supervision to Fire Prevention Engineering Assistant I's. Incumbents in this class must possess thorough knowledge and understanding of engineering principles; acquired through academic training or related work experience, and thorough knowledge of fire codes and regulations; and fire hazardous materials. Incumbents must also exercise knowledge of the interpretation of legal land maps and parcels, and knowledge of mathematics sufficient to perform related engineering calculations. Essential Job Functions Conducts plan reviews and issues approvals for complex fire sprinkler systems (e.g., private fire line, wet-pipe, dry-pipe, pre-action, deluge and foam systems, standpipe and fire pump systems), fire alarm systems (e.g., automatic, manual, supervising station, emergency communications), fire sprinkler monitoring systems, and/or clean agent systems by reviewing and interpreting applicable codes (e.g., building, fire, residential, National Fire Protection Association (NFPA) standards); and comparing submitted plans (paper and computerized) using applicable software programs (e.g., Electronic Permitting and Inspection County of Los Angeles (EPIC LA)) in order to ensure that fire sprinkler systems and/or fire alarm systems are in compliance with minimum required codes and standards. Acts as a liaison for the Los Angeles County Fire department by attending meetings with upper management, local government officials (e.g., County/City, Water Departments, Building/Planning Department officials), and applicants (e.g., architects, engineers, contractors, owners); and interpreting and providing information pertaining to fire sprinkler/fire alarm system requirements in order to inform all involved of minimum code requirements for fire sprinkler systems and/or fire alarm systems. Clarifies and interprets fire sprinkler/fire alarm system requirements imposed on projects submitted for review by architects, engineers, or owners (e.g., home, building) by reviewing and interpreting applicable codes (e.g., building, fire, residential, National Fire Protection Association (NFPA) standards); communicating with applicants and providing a list of corrections; and ensuring compliance with applicable codes in order to approve the submitted projects. Consults with supervisor or higher-level staff for highly complex fire sprinkler/fire alarm system projects (e.g., large arenas, high-rise buildings, large warehouses) by conducting meetings and discussing the project; and presenting documentation (e.g., alternative means and method) in order to provide the applicant with final approval/denial of submitted projects. Conducts field inspections (e.g., fire flow test, fire pump acceptance test) by visiting project sites; witnessing or performing flow tests; and verifying test results in order to confirm project requirements are being met. Verifies calculations by reviewing submitted hydraulic calculations for trees, loops, and complex grid fire sprinkler systems; or reviewing voltage drop, back-up battery, and conduit fill calculations for fire alarm systems in order to ensure the submitted data supports what is on the plan. Collects fees associated with fire sprinkler and fire alarm systems by establishing the proper plan review fees; creating invoices for the fees; and verifying payment through Electronic Permitting and Inspection County of Los Angeles (EPIC LA) in order to ensure proper payment is received. Assist in new construction inspection on complex fire sprinkler/fire alarm system(s) by witnessing inspection and verifying proper installation of the system in order to confirm that the installation is in compliance with approved plans. Requirements SELECTION REQUIREMENTS: TRAINING AND EXPERIENCE: Option I: A Certificate of Registration* as a Fire Protection Engineer -AND- One year's experience performing fire protection engineering work designing various types of fire sprinkler systems (e.g., wet-pipe, dry-pipe, pre-action, deluge and foam systems) or fire alarm systems (e.g., automatic, manual, supervising station, emergency communications) Option II: Graduation from an accredited** college with a bachelor's degree* specialization in civil engineering, mechanical engineering, electrical engineering or fire protection engineering - AND - One year's experience performing fire protection engineering work designing various types of fire sprinkler systems (e.g., wet-pipe, dry-pipe, pre-action, deluge and foam systems) or fire alarm systems (e.g., automatic, manual, supervising station, emergency communications) Option III: Five years experience performing fire protection engineering work designing various types of fire sprinkler systems (e.g., wet-pipe, dry-pipe, pre-action, deluge and foam systems) or fire alarm systems (e.g., automatic, manual, supervising station, emergency communications) LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: 3 - Moderate - Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching; includes working on irregular surfaces, occasionally lifting objects weighting over 25 pounds, and frequent lifting of 10-25 pounds. SPECIAL REQUIREMENT INFORMATION : *In order to receive credit for any certificate(s), license(s), or college or university degree, such as a Bachelor's degree or higher, you must include a legible copy of the certificate(s), license(s), or either the Official Degree, Official Transcript(s)*, or Official Letter from the accredited institution (which shows the area of specialization and the date the degree was awarded) with the Registrar's signature and school seal at the time of filing or within fifteen (15) calendar days of submitting an online application. If you are unable to attach your documents, you may e-mail them to Fire-Examination@fire.lacounty.gov or fax them to (323) 264-7159. Failure to provide any required documentation will result in application rejection . Please include your Name, Exam Number, and the Exam Title on the submitted documents. Note: "Official Transcript" is defined as a transcript that bears the college seal and states "official and/or copy" issued by the school's Registrar Office. A printout of the transcript from the school's website is NOT considered official and therefore, will not be accepted and will result in your application being incomplete and rejected. **Accredited institutions are those listed in the publications of regional, national or international accrediting agencies, which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also Acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE). Additional Information EXAM CONTENT: This examination will consist of TWO (2) parts: PART I : An evaluation of Training and Experience, weighted 60% , assessing: Professional/Technical Knowledge of: Regulatory codes for fire sprinkler systems Regulatory codes for fire alarm systems General understanding of fire sprinkler system design General understanding of fire alarm system design General engineering terminology Problem Solving & Analysis SkillsMathematical AbilityTechnology Use Candidates must achieve a passing score of 70% or higher in Part I in order to advance to Part II. PART II : A structured interview, weighted 40% , assessing: Customer Focus & Relationship Building Ethics & Integrity Conscientiousness Conflict and Stress Management Adaptability Teamwork Oral Communication Candidates must achieve a passing score of 70% or higher on each weighted part in order to be placed on the eligible register. NOTE: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add Jasmine.Anderson@fire.lacounty.gov , Fire-Examination@fire.lacounty.gov , AOganesyan@hr.lacounty.gov , info@governmentjobs.com , noreply@proctoru.com , and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. It is also important that you provide a valid email address. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. It is your responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. Notice of Non-Acceptance and Final Results letters will be sent via email. Test scores cannot be given over the phone. TEST PREPARATION: Study guides and other test preparation resources are available to help candidates prepare for employment tests. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on Find a Job, then click on Job Search Toolkit. You can also access test preparation for the computerized portion of the test by going to http://www.shldirect.com/practice_tests.html . While test study guides will help in preparing for the test, we advise you to review ALL related materials that you deem necessary. TRANSFER OF SCORES: Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination This examination contains test components that may be used in the future for new examinations and your test scores may be transferred. SUPPLEMENTAL QUESTIONNAIRE: The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements and you have completely filled out your application. Please fill out your application and the supplemental questionnaire completely and correctly to receive full credit for any related education, training, and job experience. For each job held, give the name and address of your employer, your actual job title, beginning and ending dates, total number of hours worked (full or part-time), and description of work performed. Provide any relevant job experience and training in the spaces provided so we can evaluate your qualifications for this job. Your application will be rejected if it is incomplete. We may reject your application at any time during the selection process. In order to receive credit for any certificate(s), license(s), or college or university degree, such as a Bachelor's degree or higher, you must include a legible copy of the certificate(s), license(s), or either the Official Degree, Official Transcript(s)*, or Official Letter from the accredited institution (which shows the area of specialization and the date the degree was awarded) with the Registrar's signature and school seal at the time of filing or within fifteen (15) calendar days of submitting an online application. If you are unable to attach your documents, you may e-mail them to Fire-Examination@fire.lacounty.gov or fax them to (323) 264-7159. Failure to provide any required documentation will result in application rejection . Please include your Name, Exam Number, and the Exam Title on the submitted documents. Note : *Official Transcript is defined as a transcript that bears the college seal and states "official and/or copy" issued by the school's Registrar Office. A printout of the transcript from the school's website is NOT considered official and therefore, will not be accepted and will result in your application being incomplete and rejected. ELIGIBILTY INFORMATION: The names of candidates receiving a passing score on the examination will be placed on the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. AVAILABLE SHIFT: Any Shift- Appointees must be willing to work any shift, including evenings, nights, weekends, and holidays. BACKGROUND CHECK: Candidates who are extended a conditional offer of employment will be required to complete a background check, including a review of any criminal convictions, which requires a fingerprint scan. A candidate with a conviction history which has a direct and adverse relationship with the duties of the Fire Prevention Engineering Assistant II position may undergo the process for their conditional offer of employment to be rescinded. If rescinded, a candidate's name will be removed from the certification list pursuant to Civil Service Rule 6.04. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The County of Los Angeles Fire Department is committed to promoting Anti-Racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst various groups of people. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. VACANCY INFORMATION: The eligible register resulting from this examination will be used to fill Fire Prevention Engineering Assistant II vacancies in the County of Los Angeles Fire Department, as they occur. APPLICATION AND FILING INFORMATION: Applications must be filed online only. We must receive your online application by 5:00 p.m. (PT), on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted. Apply online by clicking on the green "Apply" button, when it becomes available, at the top right of this posting. You can also track the status of your application using this website. If you are unable to access the website, you may enter the following link to access your profile: http://www.governmentjobs.com/careers/lacounty . NOTE: We must receive all required documents, if any, at the time of filing or within fifteen (15) calendar days of submitting your online application . Please check your application to ensure that the documents are uploaded by logging on to County of Los Angeles Department of Human Resources website and reviewing your submitted application. Applicants must submit all documents to be considered (official diplomas, official transcripts, certificates, etc.) during application submission. All documents must be clear and legible. Although resumes may be uploaded as attachments to the online application, resumes cannot be accepted in lieu of completing the online application. If you are unable to attach documents, you may e-mail them to Fire-Examination@fire.lacounty.gov or fax the documents to (323) 264-7159 at the time of filing or within fifteen (15) calendar days of submitting your online application . Failure to provide the documentation will result in application rejection . Please include your Name, the Exam Number, and the Exam Title on the faxed documents. IMPORTANT NOTE: ADDITIONAL INFORMATION REGARDING ONLINE FILING Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT . Utilizing VERBIAGE from the Class Specification and/or Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . SOCIAL SECURITY NUMBER: It is important that you provide your own Social Security Number (SSN) at the time of filing to ensure your application is processed accurately. Please include your SSN for record control purposes. Federal law requires that all employed persons have a SSN. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For applicants who may not have regular access to a computer or the Internet, you may borrow laptops and Wi-Fi hotspot from some public libraries throughout Los Angeles County to complete job applications. Please note that service hours and capacity may be limited at some public libraries. Refer to their website for more information: https://lacountylibrary.org/reopening NO SHARING OF USER ID, EMAIL AND PASSWORD: If you do not already have an account/profile with the County of Los Angeles, you will need to create one. All applicants must file their application online using their own user ID and password. Using someone else's user ID and password may erase the original candidate's application record. TESTING ACCOMODATION: If you need accommodation to take the assessment, let us know by contacting the ADA/ Testing Coordinator at Fire-Examination@fire.lacounty.gov . The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. ADA Coordinator Phone: (213) 466-5500 California Relay Services Phone: (800) 735-2922 Department Contact Name: Fire Examination Section Department Contact Phone: (213) 466-5500 Department Contact E-mail: Fire-Examination@fire.lacounty.gov Department Fax: (323) 264-7159 For detailed information, please click here Closing Date/Time: Continuous
Jul 14, 2024
Full Time
Position/Program Information FIRE DEPARTMENT TYPE OF RECRUITMENT OPEN COMPETTIVE JOB OPPORTUNITY FILING PERIOD July 25 2022 at 8:00 a.m. (PT) - Continuous EXAM NUMBER 33773Q This reposting is to remove the COVID-19 language and add information regarding Transfer of Scores and Anti-Racism, Diversity and Inclusion Initiative. THIS EXAMINATION WILL REMAIN OPEN UNTIL THE NEEDS OF THE DEPARTMENT ARE MET AND IS SUBJECT TO CLOSURE WITHOUT PRIOR NOTICE. DEFINITION: Under general supervision, performs professional fire protection engineering work involving review and approval of complex construction plans, and inspection of building sites for compliance with fire protection codes and regulations. CLASSIFICATION STANDARDS: Positions allocable to this class are located in the Prevention Bureau of the Fire Department. Positions work under the administrative and technical supervision of a supervisory level fire prevention engineer. Incumbents are engaged in the performance of all fire protection engineering assignments. They are responsible for professional fire protection engineering work involving plan checks of technically complex structures, and review of fire flow and hydrant requirements for the purpose of safeguarding life and property against loss from fire, panic, and related hazards. Incumbents provide technical supervision to Fire Prevention Engineering Assistant I's. Incumbents in this class must possess thorough knowledge and understanding of engineering principles; acquired through academic training or related work experience, and thorough knowledge of fire codes and regulations; and fire hazardous materials. Incumbents must also exercise knowledge of the interpretation of legal land maps and parcels, and knowledge of mathematics sufficient to perform related engineering calculations. Essential Job Functions Conducts plan reviews and issues approvals for complex fire sprinkler systems (e.g., private fire line, wet-pipe, dry-pipe, pre-action, deluge and foam systems, standpipe and fire pump systems), fire alarm systems (e.g., automatic, manual, supervising station, emergency communications), fire sprinkler monitoring systems, and/or clean agent systems by reviewing and interpreting applicable codes (e.g., building, fire, residential, National Fire Protection Association (NFPA) standards); and comparing submitted plans (paper and computerized) using applicable software programs (e.g., Electronic Permitting and Inspection County of Los Angeles (EPIC LA)) in order to ensure that fire sprinkler systems and/or fire alarm systems are in compliance with minimum required codes and standards. Acts as a liaison for the Los Angeles County Fire department by attending meetings with upper management, local government officials (e.g., County/City, Water Departments, Building/Planning Department officials), and applicants (e.g., architects, engineers, contractors, owners); and interpreting and providing information pertaining to fire sprinkler/fire alarm system requirements in order to inform all involved of minimum code requirements for fire sprinkler systems and/or fire alarm systems. Clarifies and interprets fire sprinkler/fire alarm system requirements imposed on projects submitted for review by architects, engineers, or owners (e.g., home, building) by reviewing and interpreting applicable codes (e.g., building, fire, residential, National Fire Protection Association (NFPA) standards); communicating with applicants and providing a list of corrections; and ensuring compliance with applicable codes in order to approve the submitted projects. Consults with supervisor or higher-level staff for highly complex fire sprinkler/fire alarm system projects (e.g., large arenas, high-rise buildings, large warehouses) by conducting meetings and discussing the project; and presenting documentation (e.g., alternative means and method) in order to provide the applicant with final approval/denial of submitted projects. Conducts field inspections (e.g., fire flow test, fire pump acceptance test) by visiting project sites; witnessing or performing flow tests; and verifying test results in order to confirm project requirements are being met. Verifies calculations by reviewing submitted hydraulic calculations for trees, loops, and complex grid fire sprinkler systems; or reviewing voltage drop, back-up battery, and conduit fill calculations for fire alarm systems in order to ensure the submitted data supports what is on the plan. Collects fees associated with fire sprinkler and fire alarm systems by establishing the proper plan review fees; creating invoices for the fees; and verifying payment through Electronic Permitting and Inspection County of Los Angeles (EPIC LA) in order to ensure proper payment is received. Assist in new construction inspection on complex fire sprinkler/fire alarm system(s) by witnessing inspection and verifying proper installation of the system in order to confirm that the installation is in compliance with approved plans. Requirements SELECTION REQUIREMENTS: TRAINING AND EXPERIENCE: Option I: A Certificate of Registration* as a Fire Protection Engineer -AND- One year's experience performing fire protection engineering work designing various types of fire sprinkler systems (e.g., wet-pipe, dry-pipe, pre-action, deluge and foam systems) or fire alarm systems (e.g., automatic, manual, supervising station, emergency communications) Option II: Graduation from an accredited** college with a bachelor's degree* specialization in civil engineering, mechanical engineering, electrical engineering or fire protection engineering - AND - One year's experience performing fire protection engineering work designing various types of fire sprinkler systems (e.g., wet-pipe, dry-pipe, pre-action, deluge and foam systems) or fire alarm systems (e.g., automatic, manual, supervising station, emergency communications) Option III: Five years experience performing fire protection engineering work designing various types of fire sprinkler systems (e.g., wet-pipe, dry-pipe, pre-action, deluge and foam systems) or fire alarm systems (e.g., automatic, manual, supervising station, emergency communications) LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: 3 - Moderate - Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching; includes working on irregular surfaces, occasionally lifting objects weighting over 25 pounds, and frequent lifting of 10-25 pounds. SPECIAL REQUIREMENT INFORMATION : *In order to receive credit for any certificate(s), license(s), or college or university degree, such as a Bachelor's degree or higher, you must include a legible copy of the certificate(s), license(s), or either the Official Degree, Official Transcript(s)*, or Official Letter from the accredited institution (which shows the area of specialization and the date the degree was awarded) with the Registrar's signature and school seal at the time of filing or within fifteen (15) calendar days of submitting an online application. If you are unable to attach your documents, you may e-mail them to Fire-Examination@fire.lacounty.gov or fax them to (323) 264-7159. Failure to provide any required documentation will result in application rejection . Please include your Name, Exam Number, and the Exam Title on the submitted documents. Note: "Official Transcript" is defined as a transcript that bears the college seal and states "official and/or copy" issued by the school's Registrar Office. A printout of the transcript from the school's website is NOT considered official and therefore, will not be accepted and will result in your application being incomplete and rejected. **Accredited institutions are those listed in the publications of regional, national or international accrediting agencies, which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also Acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE). Additional Information EXAM CONTENT: This examination will consist of TWO (2) parts: PART I : An evaluation of Training and Experience, weighted 60% , assessing: Professional/Technical Knowledge of: Regulatory codes for fire sprinkler systems Regulatory codes for fire alarm systems General understanding of fire sprinkler system design General understanding of fire alarm system design General engineering terminology Problem Solving & Analysis SkillsMathematical AbilityTechnology Use Candidates must achieve a passing score of 70% or higher in Part I in order to advance to Part II. PART II : A structured interview, weighted 40% , assessing: Customer Focus & Relationship Building Ethics & Integrity Conscientiousness Conflict and Stress Management Adaptability Teamwork Oral Communication Candidates must achieve a passing score of 70% or higher on each weighted part in order to be placed on the eligible register. NOTE: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add Jasmine.Anderson@fire.lacounty.gov , Fire-Examination@fire.lacounty.gov , AOganesyan@hr.lacounty.gov , info@governmentjobs.com , noreply@proctoru.com , and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. It is also important that you provide a valid email address. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. It is your responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. Notice of Non-Acceptance and Final Results letters will be sent via email. Test scores cannot be given over the phone. TEST PREPARATION: Study guides and other test preparation resources are available to help candidates prepare for employment tests. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on Find a Job, then click on Job Search Toolkit. You can also access test preparation for the computerized portion of the test by going to http://www.shldirect.com/practice_tests.html . While test study guides will help in preparing for the test, we advise you to review ALL related materials that you deem necessary. TRANSFER OF SCORES: Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination This examination contains test components that may be used in the future for new examinations and your test scores may be transferred. SUPPLEMENTAL QUESTIONNAIRE: The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements and you have completely filled out your application. Please fill out your application and the supplemental questionnaire completely and correctly to receive full credit for any related education, training, and job experience. For each job held, give the name and address of your employer, your actual job title, beginning and ending dates, total number of hours worked (full or part-time), and description of work performed. Provide any relevant job experience and training in the spaces provided so we can evaluate your qualifications for this job. Your application will be rejected if it is incomplete. We may reject your application at any time during the selection process. In order to receive credit for any certificate(s), license(s), or college or university degree, such as a Bachelor's degree or higher, you must include a legible copy of the certificate(s), license(s), or either the Official Degree, Official Transcript(s)*, or Official Letter from the accredited institution (which shows the area of specialization and the date the degree was awarded) with the Registrar's signature and school seal at the time of filing or within fifteen (15) calendar days of submitting an online application. If you are unable to attach your documents, you may e-mail them to Fire-Examination@fire.lacounty.gov or fax them to (323) 264-7159. Failure to provide any required documentation will result in application rejection . Please include your Name, Exam Number, and the Exam Title on the submitted documents. Note : *Official Transcript is defined as a transcript that bears the college seal and states "official and/or copy" issued by the school's Registrar Office. A printout of the transcript from the school's website is NOT considered official and therefore, will not be accepted and will result in your application being incomplete and rejected. ELIGIBILTY INFORMATION: The names of candidates receiving a passing score on the examination will be placed on the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. AVAILABLE SHIFT: Any Shift- Appointees must be willing to work any shift, including evenings, nights, weekends, and holidays. BACKGROUND CHECK: Candidates who are extended a conditional offer of employment will be required to complete a background check, including a review of any criminal convictions, which requires a fingerprint scan. A candidate with a conviction history which has a direct and adverse relationship with the duties of the Fire Prevention Engineering Assistant II position may undergo the process for their conditional offer of employment to be rescinded. If rescinded, a candidate's name will be removed from the certification list pursuant to Civil Service Rule 6.04. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The County of Los Angeles Fire Department is committed to promoting Anti-Racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst various groups of people. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. VACANCY INFORMATION: The eligible register resulting from this examination will be used to fill Fire Prevention Engineering Assistant II vacancies in the County of Los Angeles Fire Department, as they occur. APPLICATION AND FILING INFORMATION: Applications must be filed online only. We must receive your online application by 5:00 p.m. (PT), on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted. Apply online by clicking on the green "Apply" button, when it becomes available, at the top right of this posting. You can also track the status of your application using this website. If you are unable to access the website, you may enter the following link to access your profile: http://www.governmentjobs.com/careers/lacounty . NOTE: We must receive all required documents, if any, at the time of filing or within fifteen (15) calendar days of submitting your online application . Please check your application to ensure that the documents are uploaded by logging on to County of Los Angeles Department of Human Resources website and reviewing your submitted application. Applicants must submit all documents to be considered (official diplomas, official transcripts, certificates, etc.) during application submission. All documents must be clear and legible. Although resumes may be uploaded as attachments to the online application, resumes cannot be accepted in lieu of completing the online application. If you are unable to attach documents, you may e-mail them to Fire-Examination@fire.lacounty.gov or fax the documents to (323) 264-7159 at the time of filing or within fifteen (15) calendar days of submitting your online application . Failure to provide the documentation will result in application rejection . Please include your Name, the Exam Number, and the Exam Title on the faxed documents. IMPORTANT NOTE: ADDITIONAL INFORMATION REGARDING ONLINE FILING Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT . Utilizing VERBIAGE from the Class Specification and/or Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . SOCIAL SECURITY NUMBER: It is important that you provide your own Social Security Number (SSN) at the time of filing to ensure your application is processed accurately. Please include your SSN for record control purposes. Federal law requires that all employed persons have a SSN. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For applicants who may not have regular access to a computer or the Internet, you may borrow laptops and Wi-Fi hotspot from some public libraries throughout Los Angeles County to complete job applications. Please note that service hours and capacity may be limited at some public libraries. Refer to their website for more information: https://lacountylibrary.org/reopening NO SHARING OF USER ID, EMAIL AND PASSWORD: If you do not already have an account/profile with the County of Los Angeles, you will need to create one. All applicants must file their application online using their own user ID and password. Using someone else's user ID and password may erase the original candidate's application record. TESTING ACCOMODATION: If you need accommodation to take the assessment, let us know by contacting the ADA/ Testing Coordinator at Fire-Examination@fire.lacounty.gov . The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. ADA Coordinator Phone: (213) 466-5500 California Relay Services Phone: (800) 735-2922 Department Contact Name: Fire Examination Section Department Contact Phone: (213) 466-5500 Department Contact E-mail: Fire-Examination@fire.lacounty.gov Department Fax: (323) 264-7159 For detailed information, please click here Closing Date/Time: Continuous
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information EXAM NUMBER: R8265D-R TYPE OF RECRUITMENT: Open Competitive Job Opportunity APPLICATION FILING PERIOD: August 23 , 2021, at 8:00 a.m. (PT) until the needs of the service are met and is subject to closure without prior notice. The County of Los Angeles is recruiting highly motivated and career-minded individuals to fill the position of Veteran Intern, Outreach and Advocacy. To view classification standards for the position, please click HERE . With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities, and many more. Essential Job Functions Depending on the area of assignment, duties may include, but are not limited to, the following: Functions as a systems navigator, providing outreach and linkage to supportive services to at-risk and impacted veterans and their families. Assists with screening veterans to determine proper avenues for wellbeing in supportive services areas such as: health care, mental health care, substance abuse treatment, legal services, employment, and housing. Helps coordinate direct referrals to appropriate community and government agencies. Acts as an access agent, providing direction to resources for recovery and assistance programs. Aids Veterans and/or their family members with setting goals. Participates in veteran engagement events and community outreach in the County of Los Angeles. Assists in the development and evaluation of veteran and military family focused programs. Maintains a referral checklist of services provided while engaging in consistent follow up. Participates in continuing education and trainings, staying informed of all relevant resources and programs available within the community, cities, County, state, and Federal government. Requirements MINIMUM REQUIREMENTS: No experience required; however, the veteran must have been discharged or released from active duty in the United States Armed Forces under honorable conditions. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. A valid DD214, Certificate of Discharge or Separation from Active Duty, is required. PHYSICAL CLASS: 2 - Light. Light physical effort which may included occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. SPECIAL REQUIREMENT INFORMATION: Applicants who have been previously appointed as a Veteran Intern, Outreach and Advocacy for more than 18 accumulative months will not be accepted. IMPORTANT NOTES: Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION . Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . Additional Information OUR ASSESSMENT PROCESS: One we have determined that you meet the requirements, we will invite you to take a multiple-choice and/or simulation assessment weighted 100% covering: Customer Focus, Learning Potential, Responsibility . MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Applicants must meet the Minimum Requirements and receive a passing score of 70% or higher on the multiple-choice and/or simulation assessment in order to be placed on the eligible register. Please note: Test Invitation Letters and other correspondences will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add jcheung@hr.lacounty.gov, noreply@governmentjobs.com, talentcentral@shl.com, noreply@proctoru.com, donot-reply@amcatmail.com, and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as SPAM/JUNK mail. TRANSFER OF TEST COMPONENTS: Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred. TEST PREPARATION: Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you prepare for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests / . While these practice materials will help in preparing for the test, we advise you to review ALL related materials that you deem necessary. ELIGIBILITY INFORMATION: Applications will be processed on an as-received basis and those earning a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing score in the examination will be placed on the eligible register for a period of twelve (12) months following the date of promulgation. A Selective Certification may be established for various languages. Pursuant to TITLE 5 - PERSONNEL, APPENDIX 1 (Civil Service Rule 11.03) of the Los Angeles County Code, Selective Certification may be used for some positions that require special skills and/or training. BENEFIT INFORMATION: This is a temporary position. Temporary employees can qualify for a County Medical Plan and Pension Savings Plan but are not qualified to enroll in a contributory defined benefit pension plan. Please disregard any additional Benefit Information listed in this bulletin regarding benefits for permanent employees. VACANCY INFORMATION: The eligible register resulting from this examination will be used to fill vacancies throughout Los Angeles County, as they occur. HOW TO APPLY Applications must be submitted online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Plan to submit your online application in advance as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Applicants must attach a copy of DD214 (Certificate of Discharge or Separation from Active Duty), or other official documents issued by the branch of service at the time of filing. If you are unable to attach the required document, you must email your document(s) to jcheung@hr.lacounty.gov within 7 calendar days from application filing. Please be sure to include the name and examination title and number on documentation. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements . Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, the number of hours worked per week, description of work performed. If your application is incomplete, it will be rejected. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. Please note some public libraries have reopened with limited access hours and may require a prior reservation to use their computers. For more information, please visit their website at https://lacountylibrary.org/reopening or contact the specific libraries directly. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. SPECIAL INFORMATION: Anti-Racism, Diversity, and Inclusion (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Fair Chance Initiative for Hiring Ordinance (FCIHO) The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. TESTING ACCOMMODATION: If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodations Coordinator at TestingAccommodations@hr.lacounty.gov . You will be required to complete the Request for Reasonable Accommodation form as well as provide supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. ______________________________________________________________________________ Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Contact Name: James Cheung Department Contact Phone: (213) 738-2361 Department Contact Email: jcheung@hr.lacounty.gov For detailed information, please click here Closing Date/Time: Continuous
Jul 14, 2024
Full Time
Position/Program Information EXAM NUMBER: R8265D-R TYPE OF RECRUITMENT: Open Competitive Job Opportunity APPLICATION FILING PERIOD: August 23 , 2021, at 8:00 a.m. (PT) until the needs of the service are met and is subject to closure without prior notice. The County of Los Angeles is recruiting highly motivated and career-minded individuals to fill the position of Veteran Intern, Outreach and Advocacy. To view classification standards for the position, please click HERE . With more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities, and many more. Essential Job Functions Depending on the area of assignment, duties may include, but are not limited to, the following: Functions as a systems navigator, providing outreach and linkage to supportive services to at-risk and impacted veterans and their families. Assists with screening veterans to determine proper avenues for wellbeing in supportive services areas such as: health care, mental health care, substance abuse treatment, legal services, employment, and housing. Helps coordinate direct referrals to appropriate community and government agencies. Acts as an access agent, providing direction to resources for recovery and assistance programs. Aids Veterans and/or their family members with setting goals. Participates in veteran engagement events and community outreach in the County of Los Angeles. Assists in the development and evaluation of veteran and military family focused programs. Maintains a referral checklist of services provided while engaging in consistent follow up. Participates in continuing education and trainings, staying informed of all relevant resources and programs available within the community, cities, County, state, and Federal government. Requirements MINIMUM REQUIREMENTS: No experience required; however, the veteran must have been discharged or released from active duty in the United States Armed Forces under honorable conditions. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. A valid DD214, Certificate of Discharge or Separation from Active Duty, is required. PHYSICAL CLASS: 2 - Light. Light physical effort which may included occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. SPECIAL REQUIREMENT INFORMATION: Applicants who have been previously appointed as a Veteran Intern, Outreach and Advocacy for more than 18 accumulative months will not be accepted. IMPORTANT NOTES: Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION . Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . Additional Information OUR ASSESSMENT PROCESS: One we have determined that you meet the requirements, we will invite you to take a multiple-choice and/or simulation assessment weighted 100% covering: Customer Focus, Learning Potential, Responsibility . MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Applicants must meet the Minimum Requirements and receive a passing score of 70% or higher on the multiple-choice and/or simulation assessment in order to be placed on the eligible register. Please note: Test Invitation Letters and other correspondences will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add jcheung@hr.lacounty.gov, noreply@governmentjobs.com, talentcentral@shl.com, noreply@proctoru.com, donot-reply@amcatmail.com, and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as SPAM/JUNK mail. TRANSFER OF TEST COMPONENTS: Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred. TEST PREPARATION: Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you prepare for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests / . While these practice materials will help in preparing for the test, we advise you to review ALL related materials that you deem necessary. ELIGIBILITY INFORMATION: Applications will be processed on an as-received basis and those earning a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing score in the examination will be placed on the eligible register for a period of twelve (12) months following the date of promulgation. A Selective Certification may be established for various languages. Pursuant to TITLE 5 - PERSONNEL, APPENDIX 1 (Civil Service Rule 11.03) of the Los Angeles County Code, Selective Certification may be used for some positions that require special skills and/or training. BENEFIT INFORMATION: This is a temporary position. Temporary employees can qualify for a County Medical Plan and Pension Savings Plan but are not qualified to enroll in a contributory defined benefit pension plan. Please disregard any additional Benefit Information listed in this bulletin regarding benefits for permanent employees. VACANCY INFORMATION: The eligible register resulting from this examination will be used to fill vacancies throughout Los Angeles County, as they occur. HOW TO APPLY Applications must be submitted online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Plan to submit your online application in advance as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Applicants must attach a copy of DD214 (Certificate of Discharge or Separation from Active Duty), or other official documents issued by the branch of service at the time of filing. If you are unable to attach the required document, you must email your document(s) to jcheung@hr.lacounty.gov within 7 calendar days from application filing. Please be sure to include the name and examination title and number on documentation. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements . Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, the number of hours worked per week, description of work performed. If your application is incomplete, it will be rejected. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. Please note some public libraries have reopened with limited access hours and may require a prior reservation to use their computers. For more information, please visit their website at https://lacountylibrary.org/reopening or contact the specific libraries directly. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. SPECIAL INFORMATION: Anti-Racism, Diversity, and Inclusion (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Fair Chance Initiative for Hiring Ordinance (FCIHO) The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. TESTING ACCOMMODATION: If you require an accommodation to fairly compete in any part of the assessment process, let us know by contacting the Testing Accommodations Coordinator at TestingAccommodations@hr.lacounty.gov . You will be required to complete the Request for Reasonable Accommodation form as well as provide supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process. ______________________________________________________________________________ Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Department Contact Name: James Cheung Department Contact Phone: (213) 738-2361 Department Contact Email: jcheung@hr.lacounty.gov For detailed information, please click here Closing Date/Time: Continuous
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information TYPE OF RECRUITMENT: OPEN COMPETITIVE -EMERGENCY FILING DATES: September 19, 2024 at 9:00 A.M. (Pacific Time) This opportunity will remain open until the needs of the service are met EXAM NUMBER: b1002B-EA The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The Department of Mental Health is seeking qualified candidates to fill emergency Administrative Services Manager I vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Administrative Services Manager I. Essential Job Functions DUTIES AND RESPONSIBILITIES: All Positions Conducts complex and sensitive research assignments requiring locating and gathering of data from multiple sources and interpretation of often conflicting and ambiguous data to reach sound conclusions; identifies research problems and challenges, determines analytical techniques appropriate to an assignment's purpose; develops statistical and information-gathering processes to ensure quality, integrity, validity, and relevance of data obtained for analysis and decision making purposes. Compiles information by grouping and/or categorizing the information (e.g., in tables, spreadsheets, data files) in meaningful ways in order to facilitate meeting specific analytical requirements. Uses qualitative and/or quantitative analytical methods in order to identify issues, summarize findings and draw fact-based conclusions often based upon large amounts of information. Analyzes complex operational, financial, program and other issues and makes recommendations on appropriate courses of action; participates in the development of options and positions that meet objectives and best balance the interests of various stakeholders; develops and/or recommends the development of programs or policies to address problems or improve operations by applying the results of research and analysis of pertinent information in order to ensure the highest likelihood of success. Prepares a variety of documents (e.g., reports, business correspondence, memoranda) often of a highly sensitive nature requiring the exercise of organizational acumen; uses appropriate software programs (e.g., word processing, desktop publishing, presentation) to create materials in a variety of formats and approaches in order to effectively communicate information to various audiences (e.g., departmental personnel, members of the public, governing boards). Interacts with a variety of individuals (e.g., vendors, managers, representatives of external agencies/organizations) often on sensitive and confidential issues; participates in meetings to make presentations, provide advice and/or consultation services, resolve conflicts, mediate disputes, and negotiate agreements; coordinates activities with County central agency and departmental staff, contractors, consultants, outside agencies, etc., to ensure that programs are successfully implemented. Monitors processes and programs by gathering and analyzing relevant information in order to ensure that processes are capable and stable, and programs are proceeding as planned; monitors emerging issues and concerns in order to develop timely, proactive responses. Evaluates the effectiveness of various programs by comparing program outcomes to program goals in order to determine whether to continue, modify, or discontinue programs. Performs various administrative duties (e.g., creating and maintaining files; formatting standard documents; receiving, processing, and routing documents) by appropriately applying Federal and State laws, County and local ordinances, and departmental policies and procedures in order to ensure all work done complies with established guidelines and requirements. Lead Positions Leads a team/unit of lower-level analysts by providing work guidance and direction to subordinates, and participates in the work of team/unit members; participates in scheduling, assigning and monitoring work of other employees for completeness, accuracy and conformance with departmental standards; provides information, instruction and training on work processes; provides input to supervisor on employee work performance and behaviors; estimates personnel, equipment and material requirements for assigned jobs. Supervisory Positions Plans, organizes, assigns, and evaluates the work of a unit of lower-level analysts; with staff, develops, implements and monitors work plans to achieve assigned unit objectives; provides input and monitors performance; participates in developing, implementing and evaluating plans, processes and procedures to achieve established goals and objectives in accordance with department standards. Interviews, participates in selecting new unit staff; establishes performance requirements and personal development targets; regularly monitors performance and provides training, coaching and mentoring for performance improvement; recommends performance recognition when warranted; subject to management concurrence, takes disciplinary action in accordance with County policies. EXAMPLE OF DUTIES: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Human Resources: Prepares and presents cases for Civil Service or Employee Relations hearings by interviewing witnesses, assembling evidence, analyzing information, developing a strategy of presentation, preparing written and oral arguments, briefs, and motions and examining and cross-examining witnesses. Analyzes and resolves problems concerning personnel needs and formulates various procedures as needed to assure the practical and efficient operation of the personnel office. Initiates and develops recruitment programs, including advertising, contact with public and private agencies and organizations, and liaison with other county departments. Provides advice and instruction to departmental managers in matters relating to departmental policies and procedures, disciplinary action, writing proper performance evaluations, techniques for correcting specific behavior or performance problems, and the application of Civil Service Rules. Plans, directs and reviews the work of a small personnel unit responsible for such functions as the conduct of departmental examinations, classification studies or other personnel operations. Contracts: Conducts complex contracting feasibility and cost analysis studies of various departmental operations; prepares reports detailing findings and makes recommendations. Performs or administers contract solicitations, develops specifications and/or scope of work, develops and prepares solicitation packages, participates in the proposal/bid evaluation process, and prepares documentation to support contract recommendations for a variety of contracted services. Negotiates, or participates in the negotiation of highly complex, legal and operational terms, requirements, and conditions for contract awards and modifications; prepares related documents including contracts, amendments and letter agreements. Conducts complex legal research in applicable laws and regulations, reviews pending legislation, analyzes impact to department contracting efforts, and confers with County attorneys to formulate recommendations. Prepares letters and memos to the Board of Supervisors recommending contract awards. Advises line operations in identifying contractual and funding problems, and in resolving differences with contractors. Formulates and recommends procedures and policies for contract development, and designs forms and other tools to aid in contract development. Conducts review of contractor compliance with such requirements as licensures, insurance, Living Wage Ordinance and Jury Duty Ordinance. Budget/Finance and other closely related administrative functional areas: Supervises a small administrative staff responsible for assisting in the preparation of the departmental budget. REQUIRED COMPETENCIES AND QUALIFICATION STANDARDS: GENERAL COMPETENCIES: Knowledge: Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, and coordination of people and resources. Clerical - Knowledge of administrative and clerical procedures and systems such as managing files and records, designing standard forms, and other general office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Skills: Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Coordination - Includes planning, scheduling, organizing, prioritizing, and monitoring work activities by utilizing resources (both human and material) to their fullest and aligning work plans with departmental goals. Time Management - Managing one's own time and the time of others. Instructing - Teaching others how to do something. Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Abilities: Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Written Expression - The ability to communicate information and ideas in writing so others will understand. Reasoning - The ability to apply the rules of logic when synthesizing a variety of information to identify a problem or reach a workable decision, resolution, or recommendation. Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). SPECIALTY COMPETENCIES: In addition to the general knowledge requirements listed above, individuals must also possess additional knowledge specific to their specialty area: Contracts: County Contracting Authority and Terms and Conditions - Includes knowledge of how to identify and select sources of authority for the County of Los Angeles (e.g., the Board of Supervisors, The County's Purchasing Agent, department heads), knowledge of Proposition A, knowledge regarding legally required contract provisions, knowledge of legally required and Board of Supervisors mandated contract provisions, etc. Contracting Strategy and Planning - Includes knowledge of the key components of the strategy and planning process, knowledge of the concept of risk as it pertains to contracts, knowledge of how to define the scope of a project and identify requirements to ensure successful contract development, etc. Creating a Solicitation - Includes knowledge of how to structure solicitations (e.g., the six stages of solicitation, themes of the solicitation process, considerations in the approach to solicitation), knowledge about when and how to prepare materials (e.g., RFSQs, RFPs, SOQs), knowledge regarding the evaluation process (e.g., how to select evaluation committee members, the creation of business requirements, evaluation requirements), knowledge of how to appropriately structure the solicitation response (e.g., facilitating the evaluation, separating cost from function/service, avoiding interpretation of response material), etc. Managing the Solicitation Process - Includes knowledge of the Contract Analyst's role, knowledge of the role of the project team, knowledge of techniques to exercise control of a project, etc. The Proposal Evaluation Process - Includes knowledge of the Informed Averaging Evaluation Methodology, knowledge of appropriate evaluation process documentation, knowledge regarding Countywide Protest Policy, etc. Contract Negotiation and Approval Process - Includes knowledge of the preparation process for contract negotiations, knowledge of contract negotiation principles and processes, knowledge of internal and external review/approval processes, etc. WORK STYLES: Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the work place. Cooperation - Job requires being pleasant with others on the job and displaying good-natured, cooperative attitude. Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations. Integrity - Job requires being honest and ethical. Concern for others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. Assertiveness - Job requires a willingness to lead, take charge, and offer opinions and direction. Persistence - Job requires persistence in the face of obstacles. Initiative - Job requires a willingness to take on responsibilities and challenges. Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. Requirements MINIMUM REQUIREMENTS: TRAINING AND EXPERIENCE: Option 1 A Bachelor's degree from an accredited college or university -AND- *Three years of experience performing analytical assignments, two years of which must have been at the associate analyst level**, primarily researching, analyzing and synthesizing data, as well as making recommendations for resolving administrative or operational problems within one or more of the following administrative fields: human resources, budget, finance, contracts or other closely-related administrative field. *A Master's degree or higher in Business Administration, Public Administration, Law or closely related field may be substituted for one year of the required experience. Option 2 Five years of experience performing analytical assignments, two years of which must have been at the associate analyst level**, primarily researching, analyzing and synthesizing data, as well as making recommendations for resolving administrative or operational problems within one or more of the following administrative fields: human resources, budget, finance, contracts or other closely-related administrative field. **Associate analyst level work involves 1.) the independent performance of a variety of routine to moderately complex assignments and/or 2.) under more direct supervision, the performance of complex assignments. Both types of assignments require the use of established research and analytical methods and techniques, as well as sound professional judgment to analyze and resolve problems and issues related to administrative functions such as human resources, budget, finance, contracts and other closely-related administrative functional areas. This level of work is generally assigned to positions in classifications above the entry level classification of the respective series. Note: For a fuller description of associate-level analytical work, refer to Los Angeles County's Management Analyst classification (Item #1848). NO OUT-OF-CLASS EXPEREIENCE WILL BE ACCEPTED. REQUIRED EXPERIENCE MUST BE FULLY MET AND INDICATED ON THE APPLICATION BY THE LAST DAY OF FILING . NO WITHHOLDS WILL BE ALLOWED FOR THIS EXAMINATION. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information EXAMINATION CONTENT : Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment. APPLICATION AND FILING INFORMATION Applications must be submitted online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information. Application filing may be suspended at any time without advance notice. INSTRUCTIONS FOR FILING ONLINE Applications must be filed online only. Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add najordan@dmh.lacounty.gov as well as noreply@governmentjobs.com and info@governmentjob.com to your email address and list of approved senders to prevent email notification from being filtered as span/junk/clutter mail. Applications must be submitted online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information. You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Plan to submit your online application well in advance before the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on govermmentjobs.com/careers/lacounty,gov you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER LANGUAGE Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number . COMPUTER AND INTERNET ACCESS AT LIBRARIES For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. FAIR CHANCE EMPLOYER The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. NO SHARING USER ID AND PASSWORD All applicants must file their applications online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT: HR Examinations Unit: (213) 972-7034 HR Examinations Unit Email: exams@dmh.lacounty.gov Analyst Contact Phone: Nicholas Jordan, (323) 705-3925 Analyst Contact Email: najordan@dmh.lacounty.gov ADA COORDINATOR PHONE: (213) 972-7034 TELETYPE PHONE : (800) 735-2922 CALIFORNIA RELAY SERVICES PHONES : (800) 735-2922 For detailed information, please click here Closing Date/Time: Continuous
Sep 17, 2024
Temporary
Position/Program Information TYPE OF RECRUITMENT: OPEN COMPETITIVE -EMERGENCY FILING DATES: September 19, 2024 at 9:00 A.M. (Pacific Time) This opportunity will remain open until the needs of the service are met EXAM NUMBER: b1002B-EA The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The Department of Mental Health is seeking qualified candidates to fill emergency Administrative Services Manager I vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Administrative Services Manager I. Essential Job Functions DUTIES AND RESPONSIBILITIES: All Positions Conducts complex and sensitive research assignments requiring locating and gathering of data from multiple sources and interpretation of often conflicting and ambiguous data to reach sound conclusions; identifies research problems and challenges, determines analytical techniques appropriate to an assignment's purpose; develops statistical and information-gathering processes to ensure quality, integrity, validity, and relevance of data obtained for analysis and decision making purposes. Compiles information by grouping and/or categorizing the information (e.g., in tables, spreadsheets, data files) in meaningful ways in order to facilitate meeting specific analytical requirements. Uses qualitative and/or quantitative analytical methods in order to identify issues, summarize findings and draw fact-based conclusions often based upon large amounts of information. Analyzes complex operational, financial, program and other issues and makes recommendations on appropriate courses of action; participates in the development of options and positions that meet objectives and best balance the interests of various stakeholders; develops and/or recommends the development of programs or policies to address problems or improve operations by applying the results of research and analysis of pertinent information in order to ensure the highest likelihood of success. Prepares a variety of documents (e.g., reports, business correspondence, memoranda) often of a highly sensitive nature requiring the exercise of organizational acumen; uses appropriate software programs (e.g., word processing, desktop publishing, presentation) to create materials in a variety of formats and approaches in order to effectively communicate information to various audiences (e.g., departmental personnel, members of the public, governing boards). Interacts with a variety of individuals (e.g., vendors, managers, representatives of external agencies/organizations) often on sensitive and confidential issues; participates in meetings to make presentations, provide advice and/or consultation services, resolve conflicts, mediate disputes, and negotiate agreements; coordinates activities with County central agency and departmental staff, contractors, consultants, outside agencies, etc., to ensure that programs are successfully implemented. Monitors processes and programs by gathering and analyzing relevant information in order to ensure that processes are capable and stable, and programs are proceeding as planned; monitors emerging issues and concerns in order to develop timely, proactive responses. Evaluates the effectiveness of various programs by comparing program outcomes to program goals in order to determine whether to continue, modify, or discontinue programs. Performs various administrative duties (e.g., creating and maintaining files; formatting standard documents; receiving, processing, and routing documents) by appropriately applying Federal and State laws, County and local ordinances, and departmental policies and procedures in order to ensure all work done complies with established guidelines and requirements. Lead Positions Leads a team/unit of lower-level analysts by providing work guidance and direction to subordinates, and participates in the work of team/unit members; participates in scheduling, assigning and monitoring work of other employees for completeness, accuracy and conformance with departmental standards; provides information, instruction and training on work processes; provides input to supervisor on employee work performance and behaviors; estimates personnel, equipment and material requirements for assigned jobs. Supervisory Positions Plans, organizes, assigns, and evaluates the work of a unit of lower-level analysts; with staff, develops, implements and monitors work plans to achieve assigned unit objectives; provides input and monitors performance; participates in developing, implementing and evaluating plans, processes and procedures to achieve established goals and objectives in accordance with department standards. Interviews, participates in selecting new unit staff; establishes performance requirements and personal development targets; regularly monitors performance and provides training, coaching and mentoring for performance improvement; recommends performance recognition when warranted; subject to management concurrence, takes disciplinary action in accordance with County policies. EXAMPLE OF DUTIES: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Human Resources: Prepares and presents cases for Civil Service or Employee Relations hearings by interviewing witnesses, assembling evidence, analyzing information, developing a strategy of presentation, preparing written and oral arguments, briefs, and motions and examining and cross-examining witnesses. Analyzes and resolves problems concerning personnel needs and formulates various procedures as needed to assure the practical and efficient operation of the personnel office. Initiates and develops recruitment programs, including advertising, contact with public and private agencies and organizations, and liaison with other county departments. Provides advice and instruction to departmental managers in matters relating to departmental policies and procedures, disciplinary action, writing proper performance evaluations, techniques for correcting specific behavior or performance problems, and the application of Civil Service Rules. Plans, directs and reviews the work of a small personnel unit responsible for such functions as the conduct of departmental examinations, classification studies or other personnel operations. Contracts: Conducts complex contracting feasibility and cost analysis studies of various departmental operations; prepares reports detailing findings and makes recommendations. Performs or administers contract solicitations, develops specifications and/or scope of work, develops and prepares solicitation packages, participates in the proposal/bid evaluation process, and prepares documentation to support contract recommendations for a variety of contracted services. Negotiates, or participates in the negotiation of highly complex, legal and operational terms, requirements, and conditions for contract awards and modifications; prepares related documents including contracts, amendments and letter agreements. Conducts complex legal research in applicable laws and regulations, reviews pending legislation, analyzes impact to department contracting efforts, and confers with County attorneys to formulate recommendations. Prepares letters and memos to the Board of Supervisors recommending contract awards. Advises line operations in identifying contractual and funding problems, and in resolving differences with contractors. Formulates and recommends procedures and policies for contract development, and designs forms and other tools to aid in contract development. Conducts review of contractor compliance with such requirements as licensures, insurance, Living Wage Ordinance and Jury Duty Ordinance. Budget/Finance and other closely related administrative functional areas: Supervises a small administrative staff responsible for assisting in the preparation of the departmental budget. REQUIRED COMPETENCIES AND QUALIFICATION STANDARDS: GENERAL COMPETENCIES: Knowledge: Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, and coordination of people and resources. Clerical - Knowledge of administrative and clerical procedures and systems such as managing files and records, designing standard forms, and other general office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Skills: Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Coordination - Includes planning, scheduling, organizing, prioritizing, and monitoring work activities by utilizing resources (both human and material) to their fullest and aligning work plans with departmental goals. Time Management - Managing one's own time and the time of others. Instructing - Teaching others how to do something. Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Abilities: Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Written Expression - The ability to communicate information and ideas in writing so others will understand. Reasoning - The ability to apply the rules of logic when synthesizing a variety of information to identify a problem or reach a workable decision, resolution, or recommendation. Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). SPECIALTY COMPETENCIES: In addition to the general knowledge requirements listed above, individuals must also possess additional knowledge specific to their specialty area: Contracts: County Contracting Authority and Terms and Conditions - Includes knowledge of how to identify and select sources of authority for the County of Los Angeles (e.g., the Board of Supervisors, The County's Purchasing Agent, department heads), knowledge of Proposition A, knowledge regarding legally required contract provisions, knowledge of legally required and Board of Supervisors mandated contract provisions, etc. Contracting Strategy and Planning - Includes knowledge of the key components of the strategy and planning process, knowledge of the concept of risk as it pertains to contracts, knowledge of how to define the scope of a project and identify requirements to ensure successful contract development, etc. Creating a Solicitation - Includes knowledge of how to structure solicitations (e.g., the six stages of solicitation, themes of the solicitation process, considerations in the approach to solicitation), knowledge about when and how to prepare materials (e.g., RFSQs, RFPs, SOQs), knowledge regarding the evaluation process (e.g., how to select evaluation committee members, the creation of business requirements, evaluation requirements), knowledge of how to appropriately structure the solicitation response (e.g., facilitating the evaluation, separating cost from function/service, avoiding interpretation of response material), etc. Managing the Solicitation Process - Includes knowledge of the Contract Analyst's role, knowledge of the role of the project team, knowledge of techniques to exercise control of a project, etc. The Proposal Evaluation Process - Includes knowledge of the Informed Averaging Evaluation Methodology, knowledge of appropriate evaluation process documentation, knowledge regarding Countywide Protest Policy, etc. Contract Negotiation and Approval Process - Includes knowledge of the preparation process for contract negotiations, knowledge of contract negotiation principles and processes, knowledge of internal and external review/approval processes, etc. WORK STYLES: Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations. Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the work place. Cooperation - Job requires being pleasant with others on the job and displaying good-natured, cooperative attitude. Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations. Integrity - Job requires being honest and ethical. Concern for others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. Assertiveness - Job requires a willingness to lead, take charge, and offer opinions and direction. Persistence - Job requires persistence in the face of obstacles. Initiative - Job requires a willingness to take on responsibilities and challenges. Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. Requirements MINIMUM REQUIREMENTS: TRAINING AND EXPERIENCE: Option 1 A Bachelor's degree from an accredited college or university -AND- *Three years of experience performing analytical assignments, two years of which must have been at the associate analyst level**, primarily researching, analyzing and synthesizing data, as well as making recommendations for resolving administrative or operational problems within one or more of the following administrative fields: human resources, budget, finance, contracts or other closely-related administrative field. *A Master's degree or higher in Business Administration, Public Administration, Law or closely related field may be substituted for one year of the required experience. Option 2 Five years of experience performing analytical assignments, two years of which must have been at the associate analyst level**, primarily researching, analyzing and synthesizing data, as well as making recommendations for resolving administrative or operational problems within one or more of the following administrative fields: human resources, budget, finance, contracts or other closely-related administrative field. **Associate analyst level work involves 1.) the independent performance of a variety of routine to moderately complex assignments and/or 2.) under more direct supervision, the performance of complex assignments. Both types of assignments require the use of established research and analytical methods and techniques, as well as sound professional judgment to analyze and resolve problems and issues related to administrative functions such as human resources, budget, finance, contracts and other closely-related administrative functional areas. This level of work is generally assigned to positions in classifications above the entry level classification of the respective series. Note: For a fuller description of associate-level analytical work, refer to Los Angeles County's Management Analyst classification (Item #1848). NO OUT-OF-CLASS EXPEREIENCE WILL BE ACCEPTED. REQUIRED EXPERIENCE MUST BE FULLY MET AND INDICATED ON THE APPLICATION BY THE LAST DAY OF FILING . NO WITHHOLDS WILL BE ALLOWED FOR THIS EXAMINATION. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information EXAMINATION CONTENT : Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment. APPLICATION AND FILING INFORMATION Applications must be submitted online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information. Application filing may be suspended at any time without advance notice. INSTRUCTIONS FOR FILING ONLINE Applications must be filed online only. Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add najordan@dmh.lacounty.gov as well as noreply@governmentjobs.com and info@governmentjob.com to your email address and list of approved senders to prevent email notification from being filtered as span/junk/clutter mail. Applications must be submitted online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information. You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Plan to submit your online application well in advance before the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on govermmentjobs.com/careers/lacounty,gov you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER LANGUAGE Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number . COMPUTER AND INTERNET ACCESS AT LIBRARIES For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. FAIR CHANCE EMPLOYER The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. NO SHARING USER ID AND PASSWORD All applicants must file their applications online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT: HR Examinations Unit: (213) 972-7034 HR Examinations Unit Email: exams@dmh.lacounty.gov Analyst Contact Phone: Nicholas Jordan, (323) 705-3925 Analyst Contact Email: najordan@dmh.lacounty.gov ADA COORDINATOR PHONE: (213) 972-7034 TELETYPE PHONE : (800) 735-2922 CALIFORNIA RELAY SERVICES PHONES : (800) 735-2922 For detailed information, please click here Closing Date/Time: Continuous
Los Angeles Metro
Los Angeles, California, United States
Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. Description ** The first 250 applicants will be guaranteed first consideration for this position. Additional applicants may be considered based on need. ** Under close supervision, operates computerized telephone information equipment to receive calls, provide general local and regional mass transit bus/train route itineraries and information, and/or direct call to the proper department, while maintaining a professional and understanding attitude. This bulletin is posted to fill full-time and Part time bilingual/non bilingual positions Pay differential for bilingual is $1.50 per hour above the established rate The Metro Call Center operates 7 days a week Applicants must be able to work weekends and any shift. Monday through Friday, shifts will be between 5:00 a.m. - 9:00 p.m. Weekend shifts will be between 6:00a.m. -6:00p.m. Applicants must attend 4-6 weeks of mandatory full-time training; training can take place 7 days a week Examples of Duties Answers phone in a business-like manner to provide bus and train information Operates computerized telephone information equipment to receive calls, provide requested information, or direct call to the proper department Ensures effective communication and that customer service offered is of the highest quality possible Operates Trip Master system, Centrex telephone exchange, and Porta-Printer equipment Receives and responds to inquiries from callers regarding their travel needs, including bus routes, schedules, fares, usage of TAP (Transit Access Pass) cards, etc. Provides computerized information for other transit properties Uses computer terminal, maps, and reference books to determine walking instructions, detour, and other information when required Informs patrons of frequency of service, required transfer points, proper fares, and transfer fees Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out May be required to perform other related job duties Minimum Qualifications A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes: Education None Required Experience One year of relevant experience performing customer service duties face-to-face or over the telephone with experience performing office clerical duties and demonstrated computer skills One year of relevant experience working in a Call Center environment; familiar with transit, including public timetables, and maps, and the ability to communicate geographical information preferred Certifications/Licenses/Special Requirements Ability to understand and speak a language other than English may be required for some positions Essential Knowledge Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks) Customer service principles and practices Principles of business and telephone etiquette Maps and logistical directions, i.e., north, south, east, and west Metro and regional bus and rail routes, fares and timetables General office practices and procedures Centrex telephone system operations Basic personal computer system and internet operation and usage Applicable business software applications Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things) Conveying information clearly, accurately, quickly, and courteously over the telephone to the public Understanding and relaying complex information using computer terminal, maps, and reference books Screening calls to determine appropriate response Providing help and sympathizing with the caller Understanding maps Exercising sound judgment in stressful situations Communicating effectively with others and active listening Operating a personal computer and general office equipment Ability to (defined as a present competence to perform an observable behavior or produce an observable result) Analyze situation, and identify and resolve problems to provide a patron with correct information and/or direct to the correct department in order to address their specific needs Be patient and handle difficult customers in a calm manner Deal with a high volume of calls Recognize that customers with special needs may take additional time Respond appropriately to inquiries and requests for information Deal tactfully and effectively with the public and other departmental personnel Input data at 15 net words per minute Understand and follow oral and written instructions and procedures Read, write, speak, and understand English Special Conditions The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions. Working Conditions Typical office situation Close exposure to computer monitors and video screen Exposure to physical and verbal abuse by clients/customers and/or general public Physical Effort Required Sitting at a desk or table Operate a telephone or other telecommunications device and communicate through the medium Type and use a keyboard and mouse to perform necessary computer-based functions Communicating through speech in the English language required (GH) Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices. Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities. Application Procedure To apply, visit Metro's website at www.metro.net and complete an online Employment Application. Computers are available to complete online Employment Applications at the following Metro location: METRO Headquarters, Employment Office One Gateway Plaza Los Angeles, CA 90012 Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5:00 p.m. on the closing date. *Open to the public and all Metro employees This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties. Closing Date/Time: 10/9/2024 5:00 PM Pacific
Sep 26, 2024
Full Time
Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. Description ** The first 250 applicants will be guaranteed first consideration for this position. Additional applicants may be considered based on need. ** Under close supervision, operates computerized telephone information equipment to receive calls, provide general local and regional mass transit bus/train route itineraries and information, and/or direct call to the proper department, while maintaining a professional and understanding attitude. This bulletin is posted to fill full-time and Part time bilingual/non bilingual positions Pay differential for bilingual is $1.50 per hour above the established rate The Metro Call Center operates 7 days a week Applicants must be able to work weekends and any shift. Monday through Friday, shifts will be between 5:00 a.m. - 9:00 p.m. Weekend shifts will be between 6:00a.m. -6:00p.m. Applicants must attend 4-6 weeks of mandatory full-time training; training can take place 7 days a week Examples of Duties Answers phone in a business-like manner to provide bus and train information Operates computerized telephone information equipment to receive calls, provide requested information, or direct call to the proper department Ensures effective communication and that customer service offered is of the highest quality possible Operates Trip Master system, Centrex telephone exchange, and Porta-Printer equipment Receives and responds to inquiries from callers regarding their travel needs, including bus routes, schedules, fares, usage of TAP (Transit Access Pass) cards, etc. Provides computerized information for other transit properties Uses computer terminal, maps, and reference books to determine walking instructions, detour, and other information when required Informs patrons of frequency of service, required transfer points, proper fares, and transfer fees Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out May be required to perform other related job duties Minimum Qualifications A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes: Education None Required Experience One year of relevant experience performing customer service duties face-to-face or over the telephone with experience performing office clerical duties and demonstrated computer skills One year of relevant experience working in a Call Center environment; familiar with transit, including public timetables, and maps, and the ability to communicate geographical information preferred Certifications/Licenses/Special Requirements Ability to understand and speak a language other than English may be required for some positions Essential Knowledge Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks) Customer service principles and practices Principles of business and telephone etiquette Maps and logistical directions, i.e., north, south, east, and west Metro and regional bus and rail routes, fares and timetables General office practices and procedures Centrex telephone system operations Basic personal computer system and internet operation and usage Applicable business software applications Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things) Conveying information clearly, accurately, quickly, and courteously over the telephone to the public Understanding and relaying complex information using computer terminal, maps, and reference books Screening calls to determine appropriate response Providing help and sympathizing with the caller Understanding maps Exercising sound judgment in stressful situations Communicating effectively with others and active listening Operating a personal computer and general office equipment Ability to (defined as a present competence to perform an observable behavior or produce an observable result) Analyze situation, and identify and resolve problems to provide a patron with correct information and/or direct to the correct department in order to address their specific needs Be patient and handle difficult customers in a calm manner Deal with a high volume of calls Recognize that customers with special needs may take additional time Respond appropriately to inquiries and requests for information Deal tactfully and effectively with the public and other departmental personnel Input data at 15 net words per minute Understand and follow oral and written instructions and procedures Read, write, speak, and understand English Special Conditions The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions. Working Conditions Typical office situation Close exposure to computer monitors and video screen Exposure to physical and verbal abuse by clients/customers and/or general public Physical Effort Required Sitting at a desk or table Operate a telephone or other telecommunications device and communicate through the medium Type and use a keyboard and mouse to perform necessary computer-based functions Communicating through speech in the English language required (GH) Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices. Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities. Application Procedure To apply, visit Metro's website at www.metro.net and complete an online Employment Application. Computers are available to complete online Employment Applications at the following Metro location: METRO Headquarters, Employment Office One Gateway Plaza Los Angeles, CA 90012 Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5:00 p.m. on the closing date. *Open to the public and all Metro employees This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties. Closing Date/Time: 10/9/2024 5:00 PM Pacific
Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
Job No: 538755; 04/26/2024 Department Coordinator Administrative Support Coordinator II New Student and Family Engagement Salary Range : $3,865 - $6,336/Monthly (Budgeted Hiring Salary Range: $3,865 - $4,200/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; non-exempt classification. Essential Functions : Under the general supervision of the Director, the Department Coordinator is responsible for the day-to-day administrative and business operations of the department, including scheduling meetings, coordinating student payroll, maintaining, and preparing budgets, and preparing travel and purchasing requests. The incumbent will oversee department Human Resources processes and work closely with the division's business operations manager on maintaining budgets and processing budget-related documents. The Department Coordinator serves as the principal customer service agent for the department. The incumbent will frequently take the lead in researching relevant University policies and procedures and gather the necessary background required to make recommendations on issues that may have a broad impact across the department. The incumbent will serve as the coordinator for Campus Tours Unit and will supervise Tours and Administrative Aide student assistants. Fully and accurately execute administrative and fiscal documents including but not limited to travel requests and claims, purchase orders and requisitions, employee account modifications, and budget and expenditure transfers in a timely manner. Proactively reconcile expenditures and guarantee timely payment of invoices and credit card statements, including performing necessary campus and/or vendor follow up to ensure department's financial responsibilities are met. Maintain accurate records and creates budget projections for quarterly assessment and review. Coordinate and maintain calendars, coordinate meetings, create agendas, and prepare materials for meetings. Oversee Human Resources processes for the department, including the recruitment, separation, and affiliated processes for professional and student assistant staff. Support the initial onboarding of all new professional and student assistant staff. Verify work hours and process monthly payroll for student assistants. Maintain reasonable inventory of office supplies and equipment and execute required purchasing paperwork for supplies, services, hardware, and software for the department. Oversee the control and scheduling of all maintenance, repair, and remodeling work in the area. Maintain professional and technical knowledge relevant to the various responsibilities of the position. Use critical thinking and independent judgment to analyze and anticipate the administrative needs of the office to ensure smooth and successful daily operations. Serve as coordinator for the Campus Tours unit, ensuring smooth daily operations and engaging campus guest experiences. Effectively supervise the Campus Tour Guide/Office Aide student assistant team. Collect user experience and process data to generate and present semester/quarterly program assessment. Provide knowledgeable, accurate, and courteous support via phone, e-mail, and in person to ensure a positive service experience for students, parents, and campus guests. Remain knowledgeable and conversant on all activities, programs, and services offered by the department to effectively communicate the same to constituents. Establish and maintain close working relationships with other campus offices and departments both in-person and via electronic communication to achieve timely, accurate, and best-case resolutions to student, parent, and/or guest issues and concerns. Attend necessary trainings and divisional and/or university meetings to maintain/enhance customer service skills and increase knowledge of current best practices. Assist the director with special projects as assigned and provide thoughtful and dedicated support for other NSFE, Division of Student Life, and/or campus-wide events and initiatives as needed. Other duties as assigned. Required Qualifications & Experience : Equivalent to four years of general office experience, which included providing ongoing work coordination and/or lead responsibilities. Bachelor's degree may substitute for one year of professional experience. Independently handle multiple work unit priorities and projects. Working knowledge of budget policies and procedures. Ability to perform standard business math including calculating ratios and percentages, tracking financial data, and making simple projections. Ability to effectively handle a broad range of interpersonal contracts including those at a higher level and those sensitive in nature. Ability to draft and compose correspondence and standard reports. In-person work. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Closing Date : Review of applications will begin on 5/10/2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Apr 26 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Job No: 538755; 04/26/2024 Department Coordinator Administrative Support Coordinator II New Student and Family Engagement Salary Range : $3,865 - $6,336/Monthly (Budgeted Hiring Salary Range: $3,865 - $4,200/Monthly) Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; non-exempt classification. Essential Functions : Under the general supervision of the Director, the Department Coordinator is responsible for the day-to-day administrative and business operations of the department, including scheduling meetings, coordinating student payroll, maintaining, and preparing budgets, and preparing travel and purchasing requests. The incumbent will oversee department Human Resources processes and work closely with the division's business operations manager on maintaining budgets and processing budget-related documents. The Department Coordinator serves as the principal customer service agent for the department. The incumbent will frequently take the lead in researching relevant University policies and procedures and gather the necessary background required to make recommendations on issues that may have a broad impact across the department. The incumbent will serve as the coordinator for Campus Tours Unit and will supervise Tours and Administrative Aide student assistants. Fully and accurately execute administrative and fiscal documents including but not limited to travel requests and claims, purchase orders and requisitions, employee account modifications, and budget and expenditure transfers in a timely manner. Proactively reconcile expenditures and guarantee timely payment of invoices and credit card statements, including performing necessary campus and/or vendor follow up to ensure department's financial responsibilities are met. Maintain accurate records and creates budget projections for quarterly assessment and review. Coordinate and maintain calendars, coordinate meetings, create agendas, and prepare materials for meetings. Oversee Human Resources processes for the department, including the recruitment, separation, and affiliated processes for professional and student assistant staff. Support the initial onboarding of all new professional and student assistant staff. Verify work hours and process monthly payroll for student assistants. Maintain reasonable inventory of office supplies and equipment and execute required purchasing paperwork for supplies, services, hardware, and software for the department. Oversee the control and scheduling of all maintenance, repair, and remodeling work in the area. Maintain professional and technical knowledge relevant to the various responsibilities of the position. Use critical thinking and independent judgment to analyze and anticipate the administrative needs of the office to ensure smooth and successful daily operations. Serve as coordinator for the Campus Tours unit, ensuring smooth daily operations and engaging campus guest experiences. Effectively supervise the Campus Tour Guide/Office Aide student assistant team. Collect user experience and process data to generate and present semester/quarterly program assessment. Provide knowledgeable, accurate, and courteous support via phone, e-mail, and in person to ensure a positive service experience for students, parents, and campus guests. Remain knowledgeable and conversant on all activities, programs, and services offered by the department to effectively communicate the same to constituents. Establish and maintain close working relationships with other campus offices and departments both in-person and via electronic communication to achieve timely, accurate, and best-case resolutions to student, parent, and/or guest issues and concerns. Attend necessary trainings and divisional and/or university meetings to maintain/enhance customer service skills and increase knowledge of current best practices. Assist the director with special projects as assigned and provide thoughtful and dedicated support for other NSFE, Division of Student Life, and/or campus-wide events and initiatives as needed. Other duties as assigned. Required Qualifications & Experience : Equivalent to four years of general office experience, which included providing ongoing work coordination and/or lead responsibilities. Bachelor's degree may substitute for one year of professional experience. Independently handle multiple work unit priorities and projects. Working knowledge of budget policies and procedures. Ability to perform standard business math including calculating ratios and percentages, tracking financial data, and making simple projections. Ability to effectively handle a broad range of interpersonal contracts including those at a higher level and those sensitive in nature. Ability to draft and compose correspondence and standard reports. In-person work. The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Closing Date : Review of applications will begin on 5/10/2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: Apr 26 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) LA
5151 State University Drive, Los Angeles, CA 90032, USA
Job No: 514659; 5/25/2022 INTERNATIONAL RECRUITMENT ADVISOR Student Services Professional II PaGE International Office Salary Range: $4,610 - $6,556/Monthly Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; temporary one-year appointment from date of hire. May be extended, may become permanent; exempt classification. Essential Functions : Under the general direction of the Director, International Office, the incumbent serves as the primary staff person to advise and recruit prospective international undergraduate and graduate students to Cal State LA. The incumbent will work closely with the Director to create and implement international student recruitment and outreach plans that lead to increased applications and enrollments to the University. The incumbent will communicate regularly with prospective students and student leads and provide them with knowledge about Cal State LA, admission requirements, application process, academic majors and programs, student life, and other pertinent information. The incumbent will represent the university at higher education recruitment events and meetings hosted domestically and internationally, whether in-person or virtually. Therefore, international travel will be required at least two to four times per year. The incumbent will also work closely with key University offices (e.g., Recruitment and Outreach Office, Admission Office) regarding the status of international applications and the tracking of application and admissions data, as well as the Marketing and Communications (MarComm) Department in the College of Professional and Global Education regarding marketing materials, website updates, social media campaigns, and other forms of recruitment support. The incumbent will also serve as the primary liaison and advisor for international student recruiting agencies and independent agents. The incumbent will train, advise, and support agents so that they properly promote Cal State LA’s brand and reputation in designated overseas markets and raise the university’s international profile to achieve recruitment targets in those markets. Agent support includes training and application management, performance monitoring, and relationship development. The incumbent will work with the Director to ensure all agent agreements and MOUs are up to date and commission invoices and payments are made in a timely and proper manner. The incumbent will collaborate with the International Student Advisor responsible for supporting newly admitted students and assist, as needed, with new student pre-arrival information, including housing, registration, student insurance, and issuance of initial I-20s. The incumbent may also be asked to assist with Cal State LA International student events and activities (e.g., new student orientations, International Education Week, on-campus cultural and celebration events). Required Qualifications & Experience : Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth; and experience tracking student outreach efforts and linking ROI to outreach plans. A master's degree in a job-related field may be substituted for one year of professional experience. The incumbent must have knowledge of and experience with university admissions as well as experience as a DSO and knowledge of SEVIS and visa policies and procedures. The incumbent must have effective communication, both written and oral. The incumbent must have demonstrated outstanding customer/student service. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : A bachelor's degree from an accredited college or university in International Relations, Business Administration, Political Science, Marketing, or a closely related field. Experience with international student recruitment; and with CRM systems such as Terra Dotta or other related software. Knowledge of best practices related to international student recruitment and outreach. Knowledge of and experience with Cal State LA and CSU university admissions policies and procedures; and Oracle/PeopleSoft. Closing Date : Review of applications will begin on June 15, 2022 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: May 25 2022 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Job No: 514659; 5/25/2022 INTERNATIONAL RECRUITMENT ADVISOR Student Services Professional II PaGE International Office Salary Range: $4,610 - $6,556/Monthly Work Schedule : Full-Time, Monday - Friday, 8:00 a.m. to 5:00 p.m.; temporary one-year appointment from date of hire. May be extended, may become permanent; exempt classification. Essential Functions : Under the general direction of the Director, International Office, the incumbent serves as the primary staff person to advise and recruit prospective international undergraduate and graduate students to Cal State LA. The incumbent will work closely with the Director to create and implement international student recruitment and outreach plans that lead to increased applications and enrollments to the University. The incumbent will communicate regularly with prospective students and student leads and provide them with knowledge about Cal State LA, admission requirements, application process, academic majors and programs, student life, and other pertinent information. The incumbent will represent the university at higher education recruitment events and meetings hosted domestically and internationally, whether in-person or virtually. Therefore, international travel will be required at least two to four times per year. The incumbent will also work closely with key University offices (e.g., Recruitment and Outreach Office, Admission Office) regarding the status of international applications and the tracking of application and admissions data, as well as the Marketing and Communications (MarComm) Department in the College of Professional and Global Education regarding marketing materials, website updates, social media campaigns, and other forms of recruitment support. The incumbent will also serve as the primary liaison and advisor for international student recruiting agencies and independent agents. The incumbent will train, advise, and support agents so that they properly promote Cal State LA’s brand and reputation in designated overseas markets and raise the university’s international profile to achieve recruitment targets in those markets. Agent support includes training and application management, performance monitoring, and relationship development. The incumbent will work with the Director to ensure all agent agreements and MOUs are up to date and commission invoices and payments are made in a timely and proper manner. The incumbent will collaborate with the International Student Advisor responsible for supporting newly admitted students and assist, as needed, with new student pre-arrival information, including housing, registration, student insurance, and issuance of initial I-20s. The incumbent may also be asked to assist with Cal State LA International student events and activities (e.g., new student orientations, International Education Week, on-campus cultural and celebration events). Required Qualifications & Experience : Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth; and experience tracking student outreach efforts and linking ROI to outreach plans. A master's degree in a job-related field may be substituted for one year of professional experience. The incumbent must have knowledge of and experience with university admissions as well as experience as a DSO and knowledge of SEVIS and visa policies and procedures. The incumbent must have effective communication, both written and oral. The incumbent must have demonstrated outstanding customer/student service. The incumbent must have a demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position. California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Desired Qualifications : A bachelor's degree from an accredited college or university in International Relations, Business Administration, Political Science, Marketing, or a closely related field. Experience with international student recruitment; and with CRM systems such as Terra Dotta or other related software. Knowledge of best practices related to international student recruitment and outreach. Knowledge of and experience with Cal State LA and CSU university admissions policies and procedures; and Oracle/PeopleSoft. Closing Date : Review of applications will begin on June 15, 2022 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 revised July 21, 2017, as a condition of employment. In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual. To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs. Candidates must demonstrate ability and/or interest in working in a multicultural/multiethnic environment. Certain positions require fingerprinting. The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship. We are an Equal Opportunity/Title IX Employer. To obtain employment information for the impaired call: TDD Line (323) 343-3670 24-hour Dial-A-Job Line (323) 343-3678 Advertised: May 25 2022 Pacific Daylight Time Applications close: Closing Date/Time: