Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) years of experience related to the job. Lean Six Sigma Certification may substitute for required experience. Licenses or Certifications: None Notes to Applicants This position will assist Sand Hill and Decker Creek Power Station (Decker) with supporting quality assurance, continual improvement, and risk mitigation activities for both plants. This position assist in reviewing power plant processes and procedures. The position, under the direction of the plant manager, will assist with projects related to the development or improvement of organizational programs, processes, and systems and assist with the development and implementation of continual improvement training activities. In addition, the position will Assists with risk mitigation evaluations to improve organizational performance. This position will serve both power plants and assist in reviewing risk documentation that arise due to inspections and plant trips and failures. Other Duties: - Assist in reviewing the quality of operations and maintenance records. - Assist implementing training for plant personnel for continuous improvement. - Develop/review processes and procedures for improving work and preventative maintenance activities. - Create work orders, purchase requests, and purchase orders. This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services. WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Please be sure that your application is a reflection of your entire work history. Resumes will not be accepted. Statements such as “see resume” will not be accepted. You may use “N/A” for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate, and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov. Pay Range Commensurate Hours Monday through Friday 7:00 a.m. to 3:30 p.m. Some hours outside of regular business hours may be required due to business needs. Job Close Date 07/02/2024 Type of Posting Reserved for City Employees Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location Sand Hill Energy Center and Decker Power Plant Preferred Qualifications Preferred Experience: Experience working at a power plant. Experience in reviewing GADS data. Experience in developing and reviewing the quality of regulatory processes and procedures. Detailed hands on experience in Maximo. Proficient organizational skills and work flow/ task analysis. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Assists with projects related to the development or improvement of organizational programs, processes, and systems. Uses quality assurance methodologies to assist with current state analysis assessments. Assists with continuous improvement projects for business units within the organization. Assists with risk mitigation evaluations to improve organizational performance. Assists with assessments of organizational systems and processes. Assists with organizational change efforts. Assists with the development and implementation of continual improvement training activities. Supports the organizations quality center of excellence. Responsibilities - Supervision and/or Leadership Exercised: None Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of continual improvement methodologies. Skill in communication in a variety of formats including print and oral. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain working relationships. Ability to look at situations systematically. Ability to understand and interpret complex information. Ability to understand recommendations. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications of this position are Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year of experience related to the job. Lean Six Sigma Certification may substitute for required experience. Do you meet these requirements? Yes No * Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) * Describe your experience working at a Power Plant. (Open Ended Question) * Do you have experience reviewing GADS data? Yes No * Describe your experience reviewing the quality and developing power plant processes and procedures. (Open Ended Question) * Describe your experience with Maximo. (Open Ended Question) * Describe your organizational skills and experience with work flow/task analysis. (Open Ended Question) * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. Yes * Are you a current City of Austin employee? Yes No Optional & Required Documents Required Documents Optional Documents
Jun 19, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) years of experience related to the job. Lean Six Sigma Certification may substitute for required experience. Licenses or Certifications: None Notes to Applicants This position will assist Sand Hill and Decker Creek Power Station (Decker) with supporting quality assurance, continual improvement, and risk mitigation activities for both plants. This position assist in reviewing power plant processes and procedures. The position, under the direction of the plant manager, will assist with projects related to the development or improvement of organizational programs, processes, and systems and assist with the development and implementation of continual improvement training activities. In addition, the position will Assists with risk mitigation evaluations to improve organizational performance. This position will serve both power plants and assist in reviewing risk documentation that arise due to inspections and plant trips and failures. Other Duties: - Assist in reviewing the quality of operations and maintenance records. - Assist implementing training for plant personnel for continuous improvement. - Develop/review processes and procedures for improving work and preventative maintenance activities. - Create work orders, purchase requests, and purchase orders. This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services. WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Describe your specific experience for each position. Include all job duties, responsibilities, and employment dates. Please be sure that your application is a reflection of your entire work history. Resumes will not be accepted. Statements such as “see resume” will not be accepted. You may use “N/A” for fields that are not applicable. Starting salary will be based on overall relevant experience from your employment application. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate, and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov. Pay Range Commensurate Hours Monday through Friday 7:00 a.m. to 3:30 p.m. Some hours outside of regular business hours may be required due to business needs. Job Close Date 07/02/2024 Type of Posting Reserved for City Employees Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location Sand Hill Energy Center and Decker Power Plant Preferred Qualifications Preferred Experience: Experience working at a power plant. Experience in reviewing GADS data. Experience in developing and reviewing the quality of regulatory processes and procedures. Detailed hands on experience in Maximo. Proficient organizational skills and work flow/ task analysis. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Assists with projects related to the development or improvement of organizational programs, processes, and systems. Uses quality assurance methodologies to assist with current state analysis assessments. Assists with continuous improvement projects for business units within the organization. Assists with risk mitigation evaluations to improve organizational performance. Assists with assessments of organizational systems and processes. Assists with organizational change efforts. Assists with the development and implementation of continual improvement training activities. Supports the organizations quality center of excellence. Responsibilities - Supervision and/or Leadership Exercised: None Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of continual improvement methodologies. Skill in communication in a variety of formats including print and oral. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain working relationships. Ability to look at situations systematically. Ability to understand and interpret complex information. Ability to understand recommendations. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications of this position are Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year of experience related to the job. Lean Six Sigma Certification may substitute for required experience. Do you meet these requirements? Yes No * Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) * Describe your experience working at a Power Plant. (Open Ended Question) * Do you have experience reviewing GADS data? Yes No * Describe your experience reviewing the quality and developing power plant processes and procedures. (Open Ended Question) * Describe your experience with Maximo. (Open Ended Question) * Describe your organizational skills and experience with work flow/task analysis. (Open Ended Question) * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. Yes * Are you a current City of Austin employee? Yes No Optional & Required Documents Required Documents Optional Documents
Minimum Qualifications Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Business Administration, Public Administration, plus four years of experience in a related field. Experience may substitute for education up to the maximum of four (4) years. A Master’s Degree may substitute for required experience up to two (2) years. Licenses or Certifications: None Notes to Applicants THE DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS . The Financial Services Department serves as a trusted steward of public resources with integrity and accountability to ensure a fiscally sound city. Position Overview This position is part of the Wage Compliance Team in the Capital Procurement Division. Some of the key responsibilities of the Contract Management Specialist III position are: Conducting pre-bid & pre-construction presentations Construction and living wage on-site reviews Performing prevailing and living wage audits Implementing wage rate changes Monitoring active City construction projects and service agreements to verify wage compliance rates Building construction and/or heavy highway wage rate analysis determinations Monitoring payroll for all City capital improvement projects Ninety (90) day provision for additional vacancy: When the same or an additional vacancy occurs within a department in the same job title within 90 days after the start date of the top candidate, the hiring department may offer the additional position to another candidate from the same candidate pool. Application Instructions and Top Candidate Requirements: A detailed and complete Employment Application is required. Employment history dates must include month and year. Please include contact information from previous employers. Top Candidates may be subject to a skills assessment. The candidate selected for this position may be required to provide proof of education. This position will require a pre-employment Criminal Background Check. Post Interview Verification: If you are selected as the top candidate for this position, we will be contacting your current and former employer, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the application and a copy of your DD-214 if claiming veteran’s preference. Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Pay Range $28.04 - $34.34 Hours Monday - Friday; 8:00 a.m. to 5:00 p.m. Telework opportunities may be available after an initial training period. Work schedules are implemented to meet the requirements of the department and are subject to change based on business needs. Note : Effective January 1, 2024, non-executive staff eligible to telework must be in the office for at least 50% of their schedule within a two (2) week period. Job Close Date 07/05/2024 Type of Posting External Department Financial Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 505 Barton Springs Rd, Austin, TX 78704 Preferred Qualifications Experience performing on-site construction interviews Experience in construction contract wage requirements and/or contract compliance Bilingual in English/Spanish Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Prepares for bids process by gathering and coordinating contract requirements from designated departmental liaisons, deciding appropriate commodities or scope of work to include on contract bid; recommending and preparing effective supplemental terms and conditions, and drafting purchase documents for bid. May also perform spot buying off existing contracts (per Central Purchasing policy limitations). Develops and maintains contract database(s) spreadsheets and/or other contract management software tools. Enters data into the system of record and generates approval documents to support purchases. Establishes budgeted base and resolves variances. Submits and/or coordinates submission of requisitions, evaluates bid files and prepares recommendations for award. Develops and manages requirements for complex contracts or grants for effectiveness by monitoring budgeted amounts to expended amount and/or contract’s dollar balance and time remaining, recommending whether to extend an existing contract or prepare for a new bid process, processing contract modifications and performing contract releasing activities. Manages contractor and subcontractor performance for compliance to contract terms and conditions by monitoring contractor performance which includes but not limited to inspecting product to ensure compliance with specifications, preparing and discussing contractor performance evaluations with the contractor and/or departmental liaison to explain performance evaluations and obtain feedback, and reporting and resolving complex contractual issues. Prepares and/or develops reports by collecting, analyzing and summarizing information regarding contractor performance, supply chain effectiveness, contract expenditures, purchase history, etc., for reporting to management, team members and customers. Manages supply chain by reviewing status of selected materials, identifying problems and recommending and/or implementing solutions. Coordinating product demonstrations. Provides technical and contractual assistance by developing, advertising, coordinating and conducting workshops, training sessions and orientation sessions. Conducts site visits to educate contractors and subcontractors about contract requirements, to conduct interviews with contract workers, to obtain payroll records for audit purposes and/or to inspect products to ensure compliance with contract requirements. Develops requirements for new contracts by researching purchase history and product information; coordinating and compiling requirements; deciding and preparing effective supplemental terms and conditions; deciding and preparing effective contractor performance measurements. Researches and responds to inquiries from City Council, City Management, Boards and Commissions, vendors, and other stakeholders. Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of contract law, contracting practices, regulations, policies and techniques. Knowledge of contract development, contract language, terms, conditions, etc. Knowledge of Federal, State and Local laws. Knowledge of city practice, policy and procedures. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to evaluate contract agreements. Ability to write specific terms or conditions for contracts. Ability to enforce contractual obligations. Ability to evaluate contractor performance Ability to resolve complex problems. Ability to leading a work group. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with other City employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Contract Management Specialist III position are graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Business Administration, Public Administration, plus four years of experience in a related field. Experience may substitute for education up to the maximum of four (4) years. A Master’s Degree may substitute for required experience up to two (2) years. Do you meet these minimum qualifications? Yes No * Describe your experience performing on-site construction interviews and wage audits. Please include which position(s) on your application you received this experience. (Open Ended Question) * Describe your experience in construction contract wage requirements and/or contract compliance. Please include which position(s) on your application you received this experience. (Open Ended Question) * Select the statement that best describes your English/Spanish bilingual fluency level. I speak both English and Spanish fluently I speak some Spanish I understand some Spanish I am fluent in English only * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Jun 21, 2024
Full Time
Minimum Qualifications Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Business Administration, Public Administration, plus four years of experience in a related field. Experience may substitute for education up to the maximum of four (4) years. A Master’s Degree may substitute for required experience up to two (2) years. Licenses or Certifications: None Notes to Applicants THE DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS . The Financial Services Department serves as a trusted steward of public resources with integrity and accountability to ensure a fiscally sound city. Position Overview This position is part of the Wage Compliance Team in the Capital Procurement Division. Some of the key responsibilities of the Contract Management Specialist III position are: Conducting pre-bid & pre-construction presentations Construction and living wage on-site reviews Performing prevailing and living wage audits Implementing wage rate changes Monitoring active City construction projects and service agreements to verify wage compliance rates Building construction and/or heavy highway wage rate analysis determinations Monitoring payroll for all City capital improvement projects Ninety (90) day provision for additional vacancy: When the same or an additional vacancy occurs within a department in the same job title within 90 days after the start date of the top candidate, the hiring department may offer the additional position to another candidate from the same candidate pool. Application Instructions and Top Candidate Requirements: A detailed and complete Employment Application is required. Employment history dates must include month and year. Please include contact information from previous employers. Top Candidates may be subject to a skills assessment. The candidate selected for this position may be required to provide proof of education. This position will require a pre-employment Criminal Background Check. Post Interview Verification: If you are selected as the top candidate for this position, we will be contacting your current and former employer, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the application and a copy of your DD-214 if claiming veteran’s preference. Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Pay Range $28.04 - $34.34 Hours Monday - Friday; 8:00 a.m. to 5:00 p.m. Telework opportunities may be available after an initial training period. Work schedules are implemented to meet the requirements of the department and are subject to change based on business needs. Note : Effective January 1, 2024, non-executive staff eligible to telework must be in the office for at least 50% of their schedule within a two (2) week period. Job Close Date 07/05/2024 Type of Posting External Department Financial Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 505 Barton Springs Rd, Austin, TX 78704 Preferred Qualifications Experience performing on-site construction interviews Experience in construction contract wage requirements and/or contract compliance Bilingual in English/Spanish Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Prepares for bids process by gathering and coordinating contract requirements from designated departmental liaisons, deciding appropriate commodities or scope of work to include on contract bid; recommending and preparing effective supplemental terms and conditions, and drafting purchase documents for bid. May also perform spot buying off existing contracts (per Central Purchasing policy limitations). Develops and maintains contract database(s) spreadsheets and/or other contract management software tools. Enters data into the system of record and generates approval documents to support purchases. Establishes budgeted base and resolves variances. Submits and/or coordinates submission of requisitions, evaluates bid files and prepares recommendations for award. Develops and manages requirements for complex contracts or grants for effectiveness by monitoring budgeted amounts to expended amount and/or contract’s dollar balance and time remaining, recommending whether to extend an existing contract or prepare for a new bid process, processing contract modifications and performing contract releasing activities. Manages contractor and subcontractor performance for compliance to contract terms and conditions by monitoring contractor performance which includes but not limited to inspecting product to ensure compliance with specifications, preparing and discussing contractor performance evaluations with the contractor and/or departmental liaison to explain performance evaluations and obtain feedback, and reporting and resolving complex contractual issues. Prepares and/or develops reports by collecting, analyzing and summarizing information regarding contractor performance, supply chain effectiveness, contract expenditures, purchase history, etc., for reporting to management, team members and customers. Manages supply chain by reviewing status of selected materials, identifying problems and recommending and/or implementing solutions. Coordinating product demonstrations. Provides technical and contractual assistance by developing, advertising, coordinating and conducting workshops, training sessions and orientation sessions. Conducts site visits to educate contractors and subcontractors about contract requirements, to conduct interviews with contract workers, to obtain payroll records for audit purposes and/or to inspect products to ensure compliance with contract requirements. Develops requirements for new contracts by researching purchase history and product information; coordinating and compiling requirements; deciding and preparing effective supplemental terms and conditions; deciding and preparing effective contractor performance measurements. Researches and responds to inquiries from City Council, City Management, Boards and Commissions, vendors, and other stakeholders. Responsibilities - Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of contract law, contracting practices, regulations, policies and techniques. Knowledge of contract development, contract language, terms, conditions, etc. Knowledge of Federal, State and Local laws. Knowledge of city practice, policy and procedures. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to evaluate contract agreements. Ability to write specific terms or conditions for contracts. Ability to enforce contractual obligations. Ability to evaluate contractor performance Ability to resolve complex problems. Ability to leading a work group. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with other City employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Contract Management Specialist III position are graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Business Administration, Public Administration, plus four years of experience in a related field. Experience may substitute for education up to the maximum of four (4) years. A Master’s Degree may substitute for required experience up to two (2) years. Do you meet these minimum qualifications? Yes No * Describe your experience performing on-site construction interviews and wage audits. Please include which position(s) on your application you received this experience. (Open Ended Question) * Describe your experience in construction contract wage requirements and/or contract compliance. Please include which position(s) on your application you received this experience. (Open Ended Question) * Select the statement that best describes your English/Spanish bilingual fluency level. I speak both English and Spanish fluently I speak some Spanish I understand some Spanish I am fluent in English only * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Minimum Qualifications Education and/or Equivalent Experience: Three (3) years of education related to the job. Experience may substitute for education for up to (3) years. Licenses or Certifications: Valid Texas Driver’s License depending on assignment. Notes to Applicants Overview of the Position: This IT Support Analyst Sr position will be part of the Endpoint management support team in the IT customer service division of the Communications and Technology Management department at the City of Austin. The job requirements for this position are, provides systematic analysis for identifying and diagnosing faults and determining root causes for issues, improves Tier I and Tier II support business processes, provides key performance indicator analysis and reports to management, works with customers and purchasing to recommend, obtain quotes and deploy new solutions, recommends performance improvements, performs end-to-end support utilizing industry best practices, serves as lead resource on support team, performs systems administration functions including compliance and reporting, develops and publishes knowledge and process documents, provides advanced communications, provides advanced and escalated technical support, performs complex hardware, software, applications support, and performs preventative maintenance, and manages inventory and record keeping. The position may work late hours as needed. This position is required to work onsite. About the Department: The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Application Instructions: In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted. All interviews are being conducted over the phone, Microsoft Teams Phone (no video required) or virtually via Microsoft Teams (video required). Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference. Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information . Pay Range $28.85 - $37.85 Hours Monday - Friday 8:00 AM - 5:00 PM Must reside in Texas. Position will be in person. The position may work late hours as business needs require. Job Close Date 07/01/2024 Type of Posting Departmental Only Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 1520 Rutherford Lane Bldg 3, Austin Texas 78754 Preferred Qualifications Preferred Experience: Experience managing endpoints (Windows computers, android devices, Apple computers, et cetera) with Microsoft Intune, WorkspaceOne (Airwatch) or similar endpoint management system. Experience acting in a lead capacity in an information technology related job. Experience providing customer service in an information technology related job. Experience using Service Now or other IT service desk software Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Interacts with end-users to provide technical support in response to application or system issues. Conducts and manages logging of issues, diagnoses and resolves problems and escalates problems to the appropriate level. Provides high-quality customer service while using technical expertise to support end-users in-person, on the phone, by e-mail, by instant message, or by a case management system. Provides the first level of contact and response to complex requests for general IT support. Conducts and manages the logging of issues and generation of trouble service requests. Diagnoses and resolves problems. Documents, tracks and monitors reported incidents to ensure timely resolution. Provides administrative support, such as updating user account information, unlocking accounts, and addressing password issues, as needed. Implements and monitors the use, privacy, and confidentiality policies. Installs, sets up, and configures user devices (desktop, notebooks, tablets, phones, printers, mobile, radios, etc.) and connections (network, telephony, communications, video conferencing) and provides guidance to the Technical Support team. Leads in all user provisioning activities, procurement, voice requests, and maintaining and monitoring all assets. Provides software support for Microsoft Windows, Microsoft Office, common desktop applications, and City/department-developed applications, including feature and function usage. Manages, monitors, and prioritizes daily flow within the service request case management system, and email and phone queues to meet service levels. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of diagnostics, monitoring tools, remote desktop applications & virtual environments. Knowledge of developing and interpretating process flow diagrams, and overall network design and implementation. Knowledge of helpdesk ticketing systems, enterprise products, services or solutions, and service level agreements. Knowledge of software, hardware, and networking systems and best practices to support these systems. Ability to research to diagnose appropriate solutions, to follow standard procedures for escalation, and to prepare accurate and timely reports. Ability to multitask in an everchanging customer driven environment and manage several open issues at one time that span different levels of context. Ability to communicate effectively with customers and clients from issue initiation through to completion and follow up. Ability to anticipate, identify and define problems and seek root causes and to develop and implement practical and timely solutions. Ability to tailor questions and instructions to a customer’s competency level, communicate technical information to diverse audiences orally and in writing in an easily understood, authoritative and actionable manner and to document technical knowledge in the form of manuals and SOPs. Ability to assert ideas and persuade others to gain support across a matrixed organization. Ability to follow standard procedures for proper escalation of unresolved issues and follow through and resolve common issues with minimal direction. Ability to comprehend requirements and make appropriate recommendations, sustaining communication with customers/departments/users until their issue is resolved. Ability to research to diagnose an appropriate solution, multitask and manage several open issues at one time, prepare accurate and timely reports. Skill in incident reporting, troubleshooting, and issue/ticket resolution. Skill in installation/configuration, documentation, process orientation, and testing to provide first-hand resolution to problems. Skill in customer feedback analysis, incident reporting, and troubleshooting. Ability to adhere to required compliance to all change management policies and procedures. Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the IT Support Specialist Senior position are three (3) years of education related to the job. Experience may substitute for education for up to (3) years. Do you meet these minimum qualifications? Yes No * Please detail how you meet the minimum qualifications for this position. (Open Ended Question) * Are you a current CTM department employee? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Please describe your experience managing endpoints (Windows computers, android devices, Apple computers, et cetera) with Microsoft Intune, WorkspaceOne (Airwatch) or similar endpoint management system. (Open Ended Question) * Please describe your experience acting in a lead capacity in an information technology related job. (Open Ended Question) * Please describe your experience providing customer service in an information technology related job. (Open Ended Question) * Please describe your experience using Service Now or other IT service desk software. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
Jun 24, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Three (3) years of education related to the job. Experience may substitute for education for up to (3) years. Licenses or Certifications: Valid Texas Driver’s License depending on assignment. Notes to Applicants Overview of the Position: This IT Support Analyst Sr position will be part of the Endpoint management support team in the IT customer service division of the Communications and Technology Management department at the City of Austin. The job requirements for this position are, provides systematic analysis for identifying and diagnosing faults and determining root causes for issues, improves Tier I and Tier II support business processes, provides key performance indicator analysis and reports to management, works with customers and purchasing to recommend, obtain quotes and deploy new solutions, recommends performance improvements, performs end-to-end support utilizing industry best practices, serves as lead resource on support team, performs systems administration functions including compliance and reporting, develops and publishes knowledge and process documents, provides advanced communications, provides advanced and escalated technical support, performs complex hardware, software, applications support, and performs preventative maintenance, and manages inventory and record keeping. The position may work late hours as needed. This position is required to work onsite. About the Department: The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Application Instructions: In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted. All interviews are being conducted over the phone, Microsoft Teams Phone (no video required) or virtually via Microsoft Teams (video required). Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference. Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information . Pay Range $28.85 - $37.85 Hours Monday - Friday 8:00 AM - 5:00 PM Must reside in Texas. Position will be in person. The position may work late hours as business needs require. Job Close Date 07/01/2024 Type of Posting Departmental Only Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 1520 Rutherford Lane Bldg 3, Austin Texas 78754 Preferred Qualifications Preferred Experience: Experience managing endpoints (Windows computers, android devices, Apple computers, et cetera) with Microsoft Intune, WorkspaceOne (Airwatch) or similar endpoint management system. Experience acting in a lead capacity in an information technology related job. Experience providing customer service in an information technology related job. Experience using Service Now or other IT service desk software Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Interacts with end-users to provide technical support in response to application or system issues. Conducts and manages logging of issues, diagnoses and resolves problems and escalates problems to the appropriate level. Provides high-quality customer service while using technical expertise to support end-users in-person, on the phone, by e-mail, by instant message, or by a case management system. Provides the first level of contact and response to complex requests for general IT support. Conducts and manages the logging of issues and generation of trouble service requests. Diagnoses and resolves problems. Documents, tracks and monitors reported incidents to ensure timely resolution. Provides administrative support, such as updating user account information, unlocking accounts, and addressing password issues, as needed. Implements and monitors the use, privacy, and confidentiality policies. Installs, sets up, and configures user devices (desktop, notebooks, tablets, phones, printers, mobile, radios, etc.) and connections (network, telephony, communications, video conferencing) and provides guidance to the Technical Support team. Leads in all user provisioning activities, procurement, voice requests, and maintaining and monitoring all assets. Provides software support for Microsoft Windows, Microsoft Office, common desktop applications, and City/department-developed applications, including feature and function usage. Manages, monitors, and prioritizes daily flow within the service request case management system, and email and phone queues to meet service levels. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of diagnostics, monitoring tools, remote desktop applications & virtual environments. Knowledge of developing and interpretating process flow diagrams, and overall network design and implementation. Knowledge of helpdesk ticketing systems, enterprise products, services or solutions, and service level agreements. Knowledge of software, hardware, and networking systems and best practices to support these systems. Ability to research to diagnose appropriate solutions, to follow standard procedures for escalation, and to prepare accurate and timely reports. Ability to multitask in an everchanging customer driven environment and manage several open issues at one time that span different levels of context. Ability to communicate effectively with customers and clients from issue initiation through to completion and follow up. Ability to anticipate, identify and define problems and seek root causes and to develop and implement practical and timely solutions. Ability to tailor questions and instructions to a customer’s competency level, communicate technical information to diverse audiences orally and in writing in an easily understood, authoritative and actionable manner and to document technical knowledge in the form of manuals and SOPs. Ability to assert ideas and persuade others to gain support across a matrixed organization. Ability to follow standard procedures for proper escalation of unresolved issues and follow through and resolve common issues with minimal direction. Ability to comprehend requirements and make appropriate recommendations, sustaining communication with customers/departments/users until their issue is resolved. Ability to research to diagnose an appropriate solution, multitask and manage several open issues at one time, prepare accurate and timely reports. Skill in incident reporting, troubleshooting, and issue/ticket resolution. Skill in installation/configuration, documentation, process orientation, and testing to provide first-hand resolution to problems. Skill in customer feedback analysis, incident reporting, and troubleshooting. Ability to adhere to required compliance to all change management policies and procedures. Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the IT Support Specialist Senior position are three (3) years of education related to the job. Experience may substitute for education for up to (3) years. Do you meet these minimum qualifications? Yes No * Please detail how you meet the minimum qualifications for this position. (Open Ended Question) * Are you a current CTM department employee? Yes No * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * Please describe your experience managing endpoints (Windows computers, android devices, Apple computers, et cetera) with Microsoft Intune, WorkspaceOne (Airwatch) or similar endpoint management system. (Open Ended Question) * Please describe your experience acting in a lead capacity in an information technology related job. (Open Ended Question) * Please describe your experience providing customer service in an information technology related job. (Open Ended Question) * Please describe your experience using Service Now or other IT service desk software. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
Minimum Qualifications Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Architecture, Business, Environmental Studies, Natural Science, Planning, and Resource Management or in a field related to the job, plus four (4) years of related experience. Masters degree may substitute for two (2) years of the required experience. Experience may substitute for education up to a maximum of four (4) years. Licenses or Certifications: Valid Drivers License. For Austin Water positions: Must be TCEQ licensed irrigator or licensed irrigation inspector for Irrigation positions or obtain license within six (6) months of employment. IREC certification for Mechanical, Plumbing, or Electrical is required if working in Program Compliance, Inspections or obtain license within six (6) months of employment Notes to Applicants The Conservation Program Specialist will support the Austin Energy, Residential Energy Efficiency Services team. The team is responsible for administration of residential energy efficiency programs, including, the Weatherization Assistance Program, the Home Energy Savings program, and the Appliance Efficiency Program. Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. Driving Requirement: This position requires a valid driver’s license or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. If you meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite , you may be eligible to drive a City vehicle to and from multiple work locations. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. You must also provide proof of your professional licenses or certifications. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Critical Employee: This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services. Pay Range $27.16 - $32.87 Hours Monday - Friday 8:00 a.m. - 5:00 p.m Hybrid - 50% in office Job Close Date 07/11/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4815 Mueller Blvd. Austin Texas 78723 Preferred Qualifications Experience working in residential, multifamily, or commercial energy efficiency or conservation programs Experience reviewing customer rebate or incentive applications for energy efficiency or conservation programs Ability to speak, read and write Spanish fluently Experience reviewing, editing and developing energy efficiency or conservation program documents. Experience in customer service and support Experience performing energy efficiency or conservation program outreach Intermediate level of expertise in Microsoft Office Experience working with customer databases Experience training contractors, vendors or staff members Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Implements conservation programs in residential, commercial, or industrial settings. Gathers and analyzes historical energy or water usage data, including rates or tariffs to determine conservation recommendations for customers. Inspects or evaluates buildings, mechanical systems, electrical systems, water systems, or process systems to determine the energy or water consumption of each system. Recommends energy or water efficient technologies. Quantifies energy or water consumption to establish baselines for use and need. Calculates potential for savings. Prepares audit reports containing energy or water analysis results and recommendations for cost savings. Prepares job specification sheets for residential, commercial, or multi-family home energy or water improvements and retrofits. Educates customers and contractors on energy efficiency and answer questions on topics such as the costs of running household appliances and the selection of energy efficient appliances. Performs field audits, pre-verification and final inspections to determine customer eligibility for conservation rebates. Coordinates conservation program activities with contractors, ensures compliance with energy efficiency programs and rebate requirements. Promotes conservation programs to the public through on-site appointments and participating in outreach activities by attending trade shows, conferences, and other community events. Responsibilities - Supervision and/or Leadership Exercised: May lead departmental project teams. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of energy or water efficiency technologies, practices, programs and rebate requirements. Knowledge of applicable building codes, energy or water retrofit requirements and specifications. Knowledge of safety practices and procedures. Knowledge of department energy or water resource initiatives and targets. Knowledge of construction materials, practices and procedures. Knowledge of Federal, State and Local laws. Knowledge of city practice, policy and procedures. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computes and related software. Skill in data analysis and problem solving. Ability to negotiate. Ability to determining quality of materials, workmanship and compliance with specifications. Ability to handle conflict and uncertain situations. Ability to operate and maintain testing and diagnostic equipment. Ability to use graphic instructions, such as blue prints, schematic drawings, plans, maps or other visual aids. Ability to lead teams. Ability to establish and maintain good working relationships with city employees and the public Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The Minimum Qualifications for the Conservation Program Specialist position requires graduation with a Bachelor’s degree from an accredited college or university with major coursework in Architecture, Business, Environmental Studies, Natural Science, Planning, and Resource Management or in a field related to the job, plus four (4) years of related experience. A masters degree may substitute for two (2) years of the required experience. Experience may substitute for education up to a maximum of four (4) years. Do you meet these requirements? Yes No * Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) * This position requires a valid driver’s license. Do you have a valid driver’s license or if selected for this position, do you have the ability to acquire a valid driver’s license by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that external new hires meet the City's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three (3) moving violations or a total of six (6) Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * Please describe your experience as a team member in a residential, multifamily, or commercial energy efficiency or conservation program. (Open Ended Question) * Describe your experience reviewing, editing, and developing program and process improvement documents. (Open Ended Question) * Indicate your highest skill level in Microsoft Excel. Beginner: skill level includes data entry, basic formatting (page setup, column width, etc.), creating spreadsheets, etc. Intermediate: skill level includes basic calculations, use of functions, complex formatting (cell manipulation, etc.), charts/graphs (static), etc. Advanced: skill level includes pivot tables, V Lookups, formula creation, use of functions for formula creation, etc. Expert: skill level includes macros creation, complex formula creation/manipulation, charts/graphs (dynamic), create database queries, etc. None of the above * Describe your experience with databases or software related to workflow management, incentive processing, or customer data. (Open Ended Question) * Describe your experience performing program outreach. (Open Ended Question) * Describe your bilingual, English/Spanish fluency level. ◦Speak, read, and write in both languages fluently ◦Speak English and Spanish fluently ◦Speak some Spanish ◦Fluent in Spanish only ◦Fluent in English only * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. Yes Optional & Required Documents Required Documents Optional Documents
Jun 21, 2024
Full Time
Minimum Qualifications Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Architecture, Business, Environmental Studies, Natural Science, Planning, and Resource Management or in a field related to the job, plus four (4) years of related experience. Masters degree may substitute for two (2) years of the required experience. Experience may substitute for education up to a maximum of four (4) years. Licenses or Certifications: Valid Drivers License. For Austin Water positions: Must be TCEQ licensed irrigator or licensed irrigation inspector for Irrigation positions or obtain license within six (6) months of employment. IREC certification for Mechanical, Plumbing, or Electrical is required if working in Program Compliance, Inspections or obtain license within six (6) months of employment Notes to Applicants The Conservation Program Specialist will support the Austin Energy, Residential Energy Efficiency Services team. The team is responsible for administration of residential energy efficiency programs, including, the Weatherization Assistance Program, the Home Energy Savings program, and the Appliance Efficiency Program. Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. Driving Requirement: This position requires a valid driver’s license or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. If you meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite , you may be eligible to drive a City vehicle to and from multiple work locations. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. You must also provide proof of your professional licenses or certifications. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Travel: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Critical Employee: This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services. Pay Range $27.16 - $32.87 Hours Monday - Friday 8:00 a.m. - 5:00 p.m Hybrid - 50% in office Job Close Date 07/11/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4815 Mueller Blvd. Austin Texas 78723 Preferred Qualifications Experience working in residential, multifamily, or commercial energy efficiency or conservation programs Experience reviewing customer rebate or incentive applications for energy efficiency or conservation programs Ability to speak, read and write Spanish fluently Experience reviewing, editing and developing energy efficiency or conservation program documents. Experience in customer service and support Experience performing energy efficiency or conservation program outreach Intermediate level of expertise in Microsoft Office Experience working with customer databases Experience training contractors, vendors or staff members Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Implements conservation programs in residential, commercial, or industrial settings. Gathers and analyzes historical energy or water usage data, including rates or tariffs to determine conservation recommendations for customers. Inspects or evaluates buildings, mechanical systems, electrical systems, water systems, or process systems to determine the energy or water consumption of each system. Recommends energy or water efficient technologies. Quantifies energy or water consumption to establish baselines for use and need. Calculates potential for savings. Prepares audit reports containing energy or water analysis results and recommendations for cost savings. Prepares job specification sheets for residential, commercial, or multi-family home energy or water improvements and retrofits. Educates customers and contractors on energy efficiency and answer questions on topics such as the costs of running household appliances and the selection of energy efficient appliances. Performs field audits, pre-verification and final inspections to determine customer eligibility for conservation rebates. Coordinates conservation program activities with contractors, ensures compliance with energy efficiency programs and rebate requirements. Promotes conservation programs to the public through on-site appointments and participating in outreach activities by attending trade shows, conferences, and other community events. Responsibilities - Supervision and/or Leadership Exercised: May lead departmental project teams. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of energy or water efficiency technologies, practices, programs and rebate requirements. Knowledge of applicable building codes, energy or water retrofit requirements and specifications. Knowledge of safety practices and procedures. Knowledge of department energy or water resource initiatives and targets. Knowledge of construction materials, practices and procedures. Knowledge of Federal, State and Local laws. Knowledge of city practice, policy and procedures. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in using computes and related software. Skill in data analysis and problem solving. Ability to negotiate. Ability to determining quality of materials, workmanship and compliance with specifications. Ability to handle conflict and uncertain situations. Ability to operate and maintain testing and diagnostic equipment. Ability to use graphic instructions, such as blue prints, schematic drawings, plans, maps or other visual aids. Ability to lead teams. Ability to establish and maintain good working relationships with city employees and the public Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The Minimum Qualifications for the Conservation Program Specialist position requires graduation with a Bachelor’s degree from an accredited college or university with major coursework in Architecture, Business, Environmental Studies, Natural Science, Planning, and Resource Management or in a field related to the job, plus four (4) years of related experience. A masters degree may substitute for two (2) years of the required experience. Experience may substitute for education up to a maximum of four (4) years. Do you meet these requirements? Yes No * Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) * This position requires a valid driver’s license. Do you have a valid driver’s license or if selected for this position, do you have the ability to acquire a valid driver’s license by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that external new hires meet the City's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three (3) moving violations or a total of six (6) Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * Please describe your experience as a team member in a residential, multifamily, or commercial energy efficiency or conservation program. (Open Ended Question) * Describe your experience reviewing, editing, and developing program and process improvement documents. (Open Ended Question) * Indicate your highest skill level in Microsoft Excel. Beginner: skill level includes data entry, basic formatting (page setup, column width, etc.), creating spreadsheets, etc. Intermediate: skill level includes basic calculations, use of functions, complex formatting (cell manipulation, etc.), charts/graphs (static), etc. Advanced: skill level includes pivot tables, V Lookups, formula creation, use of functions for formula creation, etc. Expert: skill level includes macros creation, complex formula creation/manipulation, charts/graphs (dynamic), create database queries, etc. None of the above * Describe your experience with databases or software related to workflow management, incentive processing, or customer data. (Open Ended Question) * Describe your experience performing program outreach. (Open Ended Question) * Describe your bilingual, English/Spanish fluency level. ◦Speak, read, and write in both languages fluently ◦Speak English and Spanish fluently ◦Speak some Spanish ◦Fluent in Spanish only ◦Fluent in English only * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. Yes Optional & Required Documents Required Documents Optional Documents