Orange County, CA
Orange County, California, United States
May 31, 2024
Full Time
CAREER DESCRIPTION PERMITTING ADMINISTRATOR (Development Services Administrator) SALARY INFORMATION This position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and the successful candidate's qualifications, subject to appropriate authorization. OPEN TO THE PUBLIC This recruitment is being held to establish an eligible list to fill current and future Development Services Administrator vacancies within OC Public Works. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. DEADLINE TO APPLY Qualified applicants are encouraged to apply immediately, as the recruitment will close on Thursday, June 20, 2024, at 11:59 PM (PT) OC PUBLIC WORKS OC Public Works (OCPW) provides services on a regional basis to unincorporated areas, to cities, and to other County agencies and departments. The primary mission of the department is to protect and enrich the community through the sustainable delivery of projects and services. OC Public Works’ guiding principles are safety, integrity, quality, teamwork, and adaptability.OCPW is a unique County department comprised of ten service areas: Administrative Services; OC Construction; OC Development Services; OC Facilities Design & Construction; OC Facilities Maintenance & Central Utilities; OC Fleet Services; OC Environmental Resources; OC Infrastructure Programs; OC Operations & Maintenance; and OC Survey. For more information on OC Public Works click here . For more information on the County of Orange click here . OC DEVELOPMENT SERVICES OC Development Services oversees the planning and development entitlement requirements for private and public projects within the County’s unincorporated areas. This includes permit processing, inspection services, and management of zoning, building, and code regulations - all to ensure safe and responsible property development and community standards. PERMITTING DIVISION The Permitting Division is responsible for providing permitting, planning, permitting, and engineering services to developers, governmental entities, and the public. These services include permit intake, processing, & issuance; records research, estimation, verification, & collection of fees; managing the new Land Management/Permitting System (LMS), advancing online customer services through the new LMS, preparing permit status reports, and answering general questions pertaining to development at the public counter. THE OPPORTUNITY OC Development Services is seeking a Permitting Administrator. This position is responsible for the day-to-day operations of Encroachment (“Right-of-Way”) and Private Property permits. This position will oversee the permitting process for Unincorporated Orange County private property, County roads, and County flood control channels. This includes oversight of the public counter coverage, customer research, public information, and coordination with other municipal organizations, public utilities, internal OCPW Department Service Areas (OC Development Services - Building & Safety, Planning, Inspections; OC Infrastructure - Roads, Flood, Development Support, Project Management; OC Operations & Management; OC Administrative Services - Accounting, Cashiering), and external County Departments (OCFA, OC Parks, OC Real Estate), and Special Districts and Utilities (OC Cities, SoCal Gas, Southern California Edison, various Wireless Companies). Duties of this position include but are not limited to: Plan, prioritize, assign, supervise, and review the work of technical Sr. Permit Technicians, Permit Technicians, and administrative staff involved in the County’s Permitting program ensuring that work is performed in a timely manner and in conformance with established policies, procedures, and regulations Perform the full range of permitting duties, management, leadership, and oversight regarding the permitting process compliance with County regulations and ordinances including those pertaining to zoning, land use, building codes, and encroachment and related research and public inquiries Directly oversees day-to-day operations of permit processing (encroachment, building, grading, water quality) at the OCPW public counter in the County Service Center (CSC) including the permit staff and customers being served in the CSC Serves as a lead Land Management System (LMS) and MyOCeServices administrator to support OC Public Works' permitting services, maintains the land management system environment and business process, and works in collaboration with OC IT staff and users department-wide to ensure the system content and functionality is supporting staff and customer needs DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES The ideal candidate will have extensive experience in land use planning or development services related to, but not limited to, the following: experience in the ministerial permits review process for private property and right of way (grading, building, water quality, and encroachment), and discretionary permits entitlement process (planning/zoning applications, subdivision applications tentative & final maps). Experience dealing with the public and providing excellent customer service delivery is highly desirable. Also, the ideal candidate will possess experience at a supervisory level and managing a team. The most successful candidates will possess knowledge and experience in the following core competencies: Professional | Technical Expertise Knowledge or experience in the interpretation and application of county and/or local codified ordinances, especially those that relate to zoning, grading, building, encroachment, and development Ability to participate in field activities and investigations; review and prepare staff reports and correspondence materials for hearings, meetings, and presentations Experience with reviewing and analyzing statistical information; tracking encroachment, zoning, building, grading, and subdivision project applications and reviewing data entry for accuracy and consistency Ability to navigate computer-based LMS and Geographic Information Systems Experience in developing budget reports and dashboards using business intelligence applications and utilization of web-based customer relationship management software Familiar with principles and modern methods of public and business administration including organization, fiscal management, budgetary preparation and control, and personnel management Leadership | Supervision Experience in the dissemination of assignments and duties to ensure full utilization of staff according to classification Experience in reviewing work products and monitoring project completion Experience in facilitating staff performance planning, evaluations, and employee recognition; as well as leading staff meetings, planning for succession planning, and cross-training Communication Ability to present ideas and complex material clearly, logically, and persuasively both verbally and in writing Ability to inform superiors and subordinates of critical information for performing job responsibilities and delivering services Experience in ensuring customer service and satisfaction and responding timely to inquiries using effective oral and written skills Experience in communicating with government officials, representatives, private individuals, or groups while effectively and clearly conveying information Customer Service Ability to work cooperatively with personnel at all organizational levels and maintain effective relationships to accomplish job responsibilities Ability to provide exceptional customer service to all internal and external customers, while simultaneously enforcing regulations Experience in interacting with the public by responding to customer inquiries via email, phone, and in person, explaining and enforcing regulations, and handling confrontational situations Ability to provide follow-up and response to customer feedback received through customer service surveys, phone audits, and complaints Experience in maintaining efficiency and customer service orientation by identifying areas for improvement, proposing modifications to organizational policies and processes, and implementing solutions while monitoring customer service performance including wait times, call backs, plan check completion, survey responses, etc. Organizing and Planning Ability to work independently and maintain flexibility amid changing assignments and priorities Experience in preparing and justifying budget requests and the subsequent management of approved budgets for the administrative services business unit Ability to manage budgeted resources and ensure staff are provided with the tools and support needed to perform their job responsibilities MINIMUM QUALIFICATIONS Click here to learn more about the minimum qualifications for the Development Services Administrator classification. NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.) . PHYSICAL, MENTAL, ENVIRONMENTAL, and WORKING CONDITIONS Physical and Mental Requirements Possess vision sufficient to read standard text and a computer monitor and to drive a vehicle; speak and hear well enough to communicate clearly and understandably in person to individuals and groups and over the telephone; possess body mobility to stand, sit, walk, stoop and bend routinely to perform daily tasks and to access a standard office environment; possess manual dexterity sufficient to use hands, arms and shoulders repetitively to operate a keyboard, utilize office equipment and to write and drive; use a County approved means of transportation. Environmental and Working Conditions Possess the ability to independently reason logically to analyze data, reach conclusions and make recommendations; possess the ability to remain calm and appropriately focused in rapidly changing and difficult situations involving conflict, complex issues, controversy, and diverse stakeholder groups and interests; possess the ability to deal calmly and effectively with emotional interactions. Function effectively in a standard office environment. May be required to function in one or more of the following: uneven terrain, construction sites, inclement weather, heavily populated clinic or program settings with ill or highly emotional clientele. RECRUITMENT PROCESS Human Resource Services (HRS) will screen all applications to identify qualified applications. After the screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition. Structured Oral Interview | SOI (Weighted 100%) Applicants will be interviewed and rated by a qualification appraisal panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Based on the Department's needs, the selection procedures listed above may be modified. Candidates will be notified of any changes in the selection procedure. Eligible List Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Veterans Employment Preference The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related recommendations. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. EMAIL NOTIFICATION Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions. Questions? For specific information pertaining to this recruitment, contact Rose Nguyen at 714-667-9699 or by email at Rose.Nguyen@ocpw.ocgov.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Administrative Management * In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as: Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information . Paid Leave: Twelve holidays per year plus sick and vacation time Health & Dependent Care Reimbursement Accounts Dental Insurance: County pays 100% of employee and dependent premiums Paid Life Insurance: $100,000 life insurance policy Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy Paid Short & Long Term Disability insurance programs 457 Defined Contribution Program *Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans. Click here for information about benefits offered to County of Orange employees. Closing Date/Time: 6/20/2024 11:59 PM Pacific