LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY FILING DATE: Tuesday, June 25, 2024 at 8:30 a.m. , Pacific Time (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: PH4731H-EA The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The County of Los Angeles Department of Public Health is seeking qualified candidates to fill emergency Health Program Analyst III vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Health Program Analyst III. DEFINITION: Supervises a team of analysts and other technical and support personnel providing technical and consultative services to the management of a program; or oversees a small Countywide health program. CLASSIFICATION STANDARDS: This is the senior-/supervisory-level class in the Health Program Analyst Series. Positions allocable to this class are located in the department of Mental Health and Public Health and typically report to and receive general direction from a program administrator/manager or higher. Positions are distinguished either by responsibility for supervising a team of analysts and other technical and support personnel in the development, implementation, administration, and evaluation of a large program, or by non-supervisory responsibility for these activities for a small program. Factors affecting allocation of positions in the Health Program Analyst Series include but are not limited to scope and complexity of program/clinic, program budget, number and size of contracts, and size and composition of clinical, professional, and support staff. Positions allocated to the Department of Public Health may also supervise and participate in work with community and city partners to shape and develop policy toward passage and implementation. Positions in the Health Program Analyst Series are distinguished from positions allocated to perform contract development and administration activities as part of a centralized departmental contracting function. Health Program Analyst III is distinguished from Health Program Analyst II in that the latter may lead staff engaged in analyzing program components, whereas the Health Program Analyst III supervises the full scope of program-analysis activities for which the position is responsible These positions require expert knowledge of principles of program administration, organization, and planning; methodologies, concepts, and practices of human services program development, support, and evaluation; and the ability to collect, evaluate, and synthesize data, draw conclusions, and formulate recommendations in connection with community health programs; interpret Federal, State, and County legislative regulations and mandates; and establish and maintain effective working relationships with staff, community members, and other public and private agencies; and communicate effectively orally and in writing. Essential Job Functions Supervises or independently executes the development, implementation, and evaluation of the services of a program or sub-program; formulates or assists with the formulation of plans, policies, and objectives for the program. Supervises and participates in the coordination and facilitation of collaborative efforts among public, private, and non-profit groups and community organizations to meet the needs of the target population; provides leadership, technical assistance, advocacy, and coalition-building on behalf of targeted groups. Reviews written recommendations from staff regarding budgets submitted by contact agencies, policy issues, pending legislation, regulations, and technical research and position papers relating to the program area. Supervises the investigation of contracted agency operations performed by subordinate analyst staff; performs investigations of highly sensitive or complex issues involving contract agencies and makes recommendations to management. Supervises and advises staff in the analysis and preparation of grant applications; monitors program-related activities and services to ensure compliance with grant activities. Reviews written reports on program activities and progress toward achieving the overall goals of the program; develops written program goals and specialty program plans. Supervises and participates in the development and administration of contracts with public health program service providers; supervises the monitoring and evaluation of agencies to ensure compliance with contract requirements and services. Conducts meetings with departmental, public, private, and non-profit groups and community organizations to discuss and influence policy issues impacting the assigned program. Supervises and participates in the development and implementation of community action plans and policy. Supervises the work of program staff and coordinates the activities of professional and technical staff implementing the objectives and goals of the program. Attends and conducts meetings with department officials and members of community-based organizations and the public interested in resolving issues and influencing the program. Oversees the evaluation of awareness campaigns that promote the assigned program; oversees and assists in the design and layout of promotional materials and may disseminate products such as flyers, newsletters, pamphlets, posters, and articles. Requirements MINIMUM REQUIREMENTS: Option I: A Bachelor's Degree from an accredited college or university* in a discipline related to the core business function of the department**. -AND- Five (5) years of experience in the analysis of mental health or public health programs***, two (2) years of which must have been at the level of Health Program Analyst II**** , planning, implementing, administering, or evaluating mental health or public health programs . A Master's Degree* from an accredited college or university in a discipline related to the core business function of the department** may be substituted for one (1) year of the required experience, in the analysis of mental health or public health programs. Option II: Seven (7) years of experience performing assignments in mental health or public health program analysis***, two (2) years of which must have been at the level of Health Program Analyst II**** , planning, implementing, administering, or evaluating mental health or public health programs . LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. SPECIAL REQUIREMENT INFORMATION: *In order to receive credit for any type of college or university degree, such as a Bachelor's Degree or higher, you must attach a legible copy of the Official Diploma, Official Transcripts, or Official Letter from the accredited institution, which shows the date the degree was awarded, with Registrar's signature and school seal, to the application at the time of filing, or e-mail to hrexams@ph.lacounty.gov within seven (7) calendar days from application submission or your application may be rejected. Foreign degrees must be evaluated for equivalency to United States accredited institutions standards by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services (NACES) or The Association of International Credential Evaluators, Inc . (A ICE ) . (see Employment Information under Accreditation Information) Official Transcripts is defined as a transcript that bears the college seal and states "official and/or copy" issued by the school's registrar office. A printout of the courses from the school's website is NOT considered official transcripts and will not be accepted and may result in your application being incomplete and rejected. All documents must be attached to your application at the time of filing or e-mailed to HRExams@ph.lacounty.gov within seven (7) calendar days from application submission or your application may be rejected as incomplete. ** Disciplines related to the core business functions of the department may include: Public Health , Epidemiology, Environmental Health , Health Sciences , Community Health Education , Public Administration , Business Administration , Administration/Management , Behavioral Science , Social Science , or a closely related field. ***Experience in the analysis of a mental health or public health program is defined as the study and investigation of issues and problems of mental health or public health program development, implementation, administration, or evaluation and the formation of applicable solutions and recommendations. **** The Health Program Analyst II is responsible for the solution of complex and difficult problems and the making of recommendations in areas of resources and personnel utilization; has advanced knowledge of principles of program administration including the development, implementation and improvement of programs, and the refinement of practices and policies having a significant impact on the entire program. Additional Information EXAMINATION CONTENT: Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. _______________________________________________________________ Application and Filing Information HOW TO APPLY: Applications must be filed ONLINE ONLY . Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire. Application filing may be suspended at any time without advance notice. Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add hrexams@ph.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Plan to submit your online application well in advance of the 5:00 p.m. PT deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org . FAIR CHANCE EMPLOYER: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. DO NOT SHARE USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact E-mail: HRExams@ph.lacounty.gov Exam Number: PH4731H-EA California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 659-6546 Teletype Phone: (800) 899-4099 Alternate Teletype Phone : (800) 897-0077 For detailed information, please click here
Position/Program Information TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY FILING DATE: Tuesday, June 25, 2024 at 8:30 a.m. , Pacific Time (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: PH4731H-EA The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The County of Los Angeles Department of Public Health is seeking qualified candidates to fill emergency Health Program Analyst III vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Health Program Analyst III. DEFINITION: Supervises a team of analysts and other technical and support personnel providing technical and consultative services to the management of a program; or oversees a small Countywide health program. CLASSIFICATION STANDARDS: This is the senior-/supervisory-level class in the Health Program Analyst Series. Positions allocable to this class are located in the department of Mental Health and Public Health and typically report to and receive general direction from a program administrator/manager or higher. Positions are distinguished either by responsibility for supervising a team of analysts and other technical and support personnel in the development, implementation, administration, and evaluation of a large program, or by non-supervisory responsibility for these activities for a small program. Factors affecting allocation of positions in the Health Program Analyst Series include but are not limited to scope and complexity of program/clinic, program budget, number and size of contracts, and size and composition of clinical, professional, and support staff. Positions allocated to the Department of Public Health may also supervise and participate in work with community and city partners to shape and develop policy toward passage and implementation. Positions in the Health Program Analyst Series are distinguished from positions allocated to perform contract development and administration activities as part of a centralized departmental contracting function. Health Program Analyst III is distinguished from Health Program Analyst II in that the latter may lead staff engaged in analyzing program components, whereas the Health Program Analyst III supervises the full scope of program-analysis activities for which the position is responsible These positions require expert knowledge of principles of program administration, organization, and planning; methodologies, concepts, and practices of human services program development, support, and evaluation; and the ability to collect, evaluate, and synthesize data, draw conclusions, and formulate recommendations in connection with community health programs; interpret Federal, State, and County legislative regulations and mandates; and establish and maintain effective working relationships with staff, community members, and other public and private agencies; and communicate effectively orally and in writing. Essential Job Functions Supervises or independently executes the development, implementation, and evaluation of the services of a program or sub-program; formulates or assists with the formulation of plans, policies, and objectives for the program. Supervises and participates in the coordination and facilitation of collaborative efforts among public, private, and non-profit groups and community organizations to meet the needs of the target population; provides leadership, technical assistance, advocacy, and coalition-building on behalf of targeted groups. Reviews written recommendations from staff regarding budgets submitted by contact agencies, policy issues, pending legislation, regulations, and technical research and position papers relating to the program area. Supervises the investigation of contracted agency operations performed by subordinate analyst staff; performs investigations of highly sensitive or complex issues involving contract agencies and makes recommendations to management. Supervises and advises staff in the analysis and preparation of grant applications; monitors program-related activities and services to ensure compliance with grant activities. Reviews written reports on program activities and progress toward achieving the overall goals of the program; develops written program goals and specialty program plans. Supervises and participates in the development and administration of contracts with public health program service providers; supervises the monitoring and evaluation of agencies to ensure compliance with contract requirements and services. Conducts meetings with departmental, public, private, and non-profit groups and community organizations to discuss and influence policy issues impacting the assigned program. Supervises and participates in the development and implementation of community action plans and policy. Supervises the work of program staff and coordinates the activities of professional and technical staff implementing the objectives and goals of the program. Attends and conducts meetings with department officials and members of community-based organizations and the public interested in resolving issues and influencing the program. Oversees the evaluation of awareness campaigns that promote the assigned program; oversees and assists in the design and layout of promotional materials and may disseminate products such as flyers, newsletters, pamphlets, posters, and articles. Requirements MINIMUM REQUIREMENTS: Option I: A Bachelor's Degree from an accredited college or university* in a discipline related to the core business function of the department**. -AND- Five (5) years of experience in the analysis of mental health or public health programs***, two (2) years of which must have been at the level of Health Program Analyst II**** , planning, implementing, administering, or evaluating mental health or public health programs . A Master's Degree* from an accredited college or university in a discipline related to the core business function of the department** may be substituted for one (1) year of the required experience, in the analysis of mental health or public health programs. Option II: Seven (7) years of experience performing assignments in mental health or public health program analysis***, two (2) years of which must have been at the level of Health Program Analyst II**** , planning, implementing, administering, or evaluating mental health or public health programs . LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. SPECIAL REQUIREMENT INFORMATION: *In order to receive credit for any type of college or university degree, such as a Bachelor's Degree or higher, you must attach a legible copy of the Official Diploma, Official Transcripts, or Official Letter from the accredited institution, which shows the date the degree was awarded, with Registrar's signature and school seal, to the application at the time of filing, or e-mail to hrexams@ph.lacounty.gov within seven (7) calendar days from application submission or your application may be rejected. Foreign degrees must be evaluated for equivalency to United States accredited institutions standards by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services (NACES) or The Association of International Credential Evaluators, Inc . (A ICE ) . (see Employment Information under Accreditation Information) Official Transcripts is defined as a transcript that bears the college seal and states "official and/or copy" issued by the school's registrar office. A printout of the courses from the school's website is NOT considered official transcripts and will not be accepted and may result in your application being incomplete and rejected. All documents must be attached to your application at the time of filing or e-mailed to HRExams@ph.lacounty.gov within seven (7) calendar days from application submission or your application may be rejected as incomplete. ** Disciplines related to the core business functions of the department may include: Public Health , Epidemiology, Environmental Health , Health Sciences , Community Health Education , Public Administration , Business Administration , Administration/Management , Behavioral Science , Social Science , or a closely related field. ***Experience in the analysis of a mental health or public health program is defined as the study and investigation of issues and problems of mental health or public health program development, implementation, administration, or evaluation and the formation of applicable solutions and recommendations. **** The Health Program Analyst II is responsible for the solution of complex and difficult problems and the making of recommendations in areas of resources and personnel utilization; has advanced knowledge of principles of program administration including the development, implementation and improvement of programs, and the refinement of practices and policies having a significant impact on the entire program. Additional Information EXAMINATION CONTENT: Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. _______________________________________________________________ Application and Filing Information HOW TO APPLY: Applications must be filed ONLINE ONLY . Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire. Application filing may be suspended at any time without advance notice. Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add hrexams@ph.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Plan to submit your online application well in advance of the 5:00 p.m. PT deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org . FAIR CHANCE EMPLOYER: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. DO NOT SHARE USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact E-mail: HRExams@ph.lacounty.gov Exam Number: PH4731H-EA California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 659-6546 Teletype Phone: (800) 899-4099 Alternate Teletype Phone : (800) 897-0077 For detailed information, please click here
City of Concord, CA
Concord, California, United States
Job Characteristics ***OPEN & PROMOTIONAL JOB OPPORTUNITY*** COMMUNITY SERVICE OFFICER The City of Concord's Police Department is currently seeking customer-service oriented individuals who enjoy working in a highly productive yet fast-paced environment to serve as their next Community Service Officer. The Police Department: The members of the Concord Police Department are dedicated to providing the highest quality police services in order to enhance community safety, protect life and property, and reduce crime and the fear of crime. To do this, we pledge to develop a partnership with the community, lead a community commitment to resolve problems, and improve the safety and quality of life in our city. What you will be doing in this role: Community Service Officers are an integral part of the Police Department, performing various routine law enforcement-related tasks that do not require the authority of a sworn police officer, thus ensuring the availability of sworn police officers to conduct more critical patrol activities. This current opening in the Police Department is an excellent opportunity for a motivated individual seeking variety and challenge in an area of law enforcement which does not involve criminal enforcement activity such as making arrests or serving warrants. Community Service Officers have the opportunity to rotate amongst multiple program areas including the Community Service Desk, Administration, Property, and Traffic/Parking Enforcement. Duties may include answering multiple telephone lines and responding to a wide variety of questions from the public over the phone and in person; receiving, classifying, and recording complaints; issuing citations and towing vehicles; receiving and maintaining security of property seized as evidence; using various manuals and computer systems to access, input, and retrieve information in response to requests. We are looking for someone who: Can assess situations accurately, make quick decisions, and use sound judgement Has excellent oral and written communication skills and can establish rapport and trust with community members and other employees Can multi-task and quickly prioritize needs Can work both independently and in a collaborative team environment and take instruction well Is flexible and can adapt to any situation Has cultural sensitivity and situational awareness Embraces and embodies the City’s Mission, Vision and Values . What we offer: The City of Concord offers the opportunity to take part in a collaborative and exciting work experience, where you can grow in your career while working alongside the community to make Concord a city of the highest quality. The City is an employer that invests in its employees’ professional and personal development, values work-life balance, is dedicated to employee wellness and provides numerous benefit and retirement options, to include the following: Participation in CalPERS pension, tiered based on date of hire A variety of health care plans or a cash-in-lieu benefit of $200 a month if waiving coverage City-paid dental insurance; employee-paid vision insurance Vacation accruals starting at 10 days per year, 12 days sick leave per year, and 11 paid holidays per year Generous tuition reimbursement program 457 deferred compensation plan Flexible spending accounts (FSAs) for healthcare, dependent care and commuting costs Life and disability insurance A wellness program that offers yoga and fitness classes, annual health expos, health and nutrition education, as well as a variety of mental health resources *Salary is negotiable within the advertised range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found at www.cityofconcord.org. SELECTION PROCESS 1. Submit a completed City of Concord application and respond to the required supplemental questions online at www.cityofconcord.org/jobs. Only application materials submitted online during the filing period will be accepted. 2. All qualified applications and supplemental responses will be competitively evaluated, and only those candidates demonstrating the strongest qualifications for the position will be invited to participate in panel interview. If you are selected to participate in the panel interview and are unavailable, we regret that we will not be able to reschedule you. 3. Candidates that pass the panel interview will be placed on the hiring list, based on rank, for further consideration to fill the current regular vacancy, as well as others occurring during the life of the list, up to 12 months. Background Investigation: All appointments to this position are subject to a fingerprint check, polygraph and background investigation coordinated by the Concord Police Department. The following list describes some areas that are covered in the investigation: Your relatives, references, and acquaintances are asked to comment on your suitability for a career in law enforcement. The information supplied regarding your educational history is examined and verified. You must list a history of your residences. Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance. Military service records are subject to verification. The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you). Your criminal, driving, and insurance records are evaluated. Felony convictions will be grounds for disqualification from the selection process. If you have a history of recent or prolonged use of illegal controlled substances (i.e., Cocaine, Methamphetamine, Marijuana, etc.), you may be dismissed from the process. Deliberate misstatements or omissions can and often will result in your application being rejected, regardless of the nature or reason for the misstatements/omissions. In fact, the number one reason individuals fail and/or are disqualified during the background investigation is because they deliberately withhold or misrepresent job-relevant information. Applicants must be truthful in all phases of the process and promptly submit documentation when requested. Helpful tips when applying: It is important to carefully read the complete job bulletin before submitting your application so you are aware of all requirements of both the position and the process. When preparing your application, consider reviewing the job announcement and classification specification so that you may emphasize work experience relevant to the position for which you are applying. Job duties should be an accurate reflection of the work you completed. Copying and pasting from your job description is not recommended as there may be duties listed that you did not perform. Answer all required supplemental questions completely and honestly. The information you put in the supplemental questionnaire must also be verified in your work history so if you say you have certain experience in the questionnaire, make sure we can see it listed in your job history as well so we know where you performed those functions and for how long. Examples of duties include, but are not limited to In general, for all assignments: Operates computer keyboard to make entries, update, correct or access information on file; keeps a variety of detailed logs, files and reports specific to assigned areas. Utilizes police department data systems including the EZ-Writer, C.M.S. and e-mail.Compiles data from information on file.Monitors office supplies and maintains designated levels.May train and orient new employees or interns/cadets in the work unit; may schedule and oversee activities of assigned interns.May be rotated or assigned activities of other Community Service Officers and may be assigned activities of other personnel for relief purposes.May provide liaison between the department and local, State and Federal law enforcement agencies.Keeps current on law/regulations relating to assigned area.May respond to questions and concerns about assigned areas from the public and other departments or agencies.Builds and maintains positive working relationships with co-workers, City employees and the public using principals of good customer service.Promotes the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City. Community Service Desk Answers multiple telephone lines; responds to a wide variety of questions from the public in person and over the telephone; directs callers to appropriate location or party including outside agencies, admits authorized persons into the department and takes messages.Receives, classifies and records various complaints from the public.Monitors departmental security by television cameras.Releases towed or stored vehicles according to guidelines.Keeps abreast of current departmental press releases.Provides support with information retention as it relates to contacts and police reports received at the various community policing field offices. Equipment and Supplies Obtains, verifies and prioritizes supply requests from all divisions within the department; sends verified requests to Finance Department.Coordinates requests for large items with Budget Analyst.Maintains inventory control of all police equipment, including police vehicles, office supplies, forms and miscellaneous items.Coordinates maintenance of equipment and supplies; maintains DMV registration of all non-patrol police vehicles.Administers alarm ordinance for businesses; maintains records of alarms and responses; contacts and resolves problems with business owners. Property Receives and maintains security and control of all property seized as evidence or held for safekeeping; classifies items according to guidelines.Arranges for release to various authorized parties and disposal of property as authorized within established guidelines.May transport evidence to County lab facilities for appropriate testing.Ensures the timely and proper notification of owners.Maintains a clean and orderly property storage facility. Traffic Patrols streets in an assigned area to cite illegally parked vehicles and coordinates the citing and towing of abandoned, illegally parked and/or registered vehicles on private property and public streets.Informs public of status of activities associated with abandoned and illegally parked vehicles; mails registered letters to legal owners.Releases vehicles to owners according to guidelines.Operates and monitors a radio transmitter maintaining contact with supervisors and to inform departmental supervisors and dispatch centers of any circumstances requiring police or emergency assistance.Operates motor vehicle(s) with standard or automatic transmission including vans and three-wheeled vehicles.Checks on current license information; confiscates driver's license if it has been suspended or revoked.Coordinates disposition of vehicles according to guidelines. To view the full job description please go to www.governmentjobs.com /concord/classpecs Qualifications Knowledge and Abilities: Working knowledge of modern office procedures and practices, of correct punctuation, spelling and grammatical usage, together with a good vocabulary. Working knowledge of filing, indexing and cross-referencing methods and of effective public contact methods. Ability to prepare and maintain accurate records and reports; to make simple arithmetical calculations; to learn and effectively explain the policies and procedures pertaining to the work; to do both complex and routine clerical work; to work effectively under pressure and with frequent interruptions; to exercise good judgment in making decisions according to existing laws, regulations and policies; to understand and carry out oral and written instructions and to establish and maintain cooperative and effective relationships with those contacted in the course of work; to learn and effectively explain the policies and procedures pertaining to the work. Ability to act quickly in emergencies, to apply self-defense techniques, to complete State mandated training courses for specific assignments; to complete taser gun, pepper spray, and weaponless defense training, and to obtain first aid and cardiopulmonary resuscitation certificates. Education: Completion of the twelfth grade or the equivalent. Experience: Two years of related work experience, including public contact and preferably including experience in a law enforcement or related agency. Other A California Driver's License and a satisfactory driving record as a condition of initial and continued employment. This position also requires a full background investigation. For certain assignments, a related POST approved course is desirable. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. The City of Concord takes pride in offering a generous benefits program that provides flexibility for the diverse and changing needs of our qualifying employees. For a complete overview, click here . Below is a brief listing of what the City offers: Dental & Vision Insurance Employee Assistance Program Health Insurance Holidays Life Insurance Pre-tax Savings Benefits Retiree Medical (3 levels based on date of hire) Retirement Program Short-term Disability*and Long-term Disability Social Security/Medicare Vacation & Sick Leave *Not available for sworn personnel. Closing Date/Time: 9/30/2024 11:59 PM Pacific
Job Characteristics ***OPEN & PROMOTIONAL JOB OPPORTUNITY*** COMMUNITY SERVICE OFFICER The City of Concord's Police Department is currently seeking customer-service oriented individuals who enjoy working in a highly productive yet fast-paced environment to serve as their next Community Service Officer. The Police Department: The members of the Concord Police Department are dedicated to providing the highest quality police services in order to enhance community safety, protect life and property, and reduce crime and the fear of crime. To do this, we pledge to develop a partnership with the community, lead a community commitment to resolve problems, and improve the safety and quality of life in our city. What you will be doing in this role: Community Service Officers are an integral part of the Police Department, performing various routine law enforcement-related tasks that do not require the authority of a sworn police officer, thus ensuring the availability of sworn police officers to conduct more critical patrol activities. This current opening in the Police Department is an excellent opportunity for a motivated individual seeking variety and challenge in an area of law enforcement which does not involve criminal enforcement activity such as making arrests or serving warrants. Community Service Officers have the opportunity to rotate amongst multiple program areas including the Community Service Desk, Administration, Property, and Traffic/Parking Enforcement. Duties may include answering multiple telephone lines and responding to a wide variety of questions from the public over the phone and in person; receiving, classifying, and recording complaints; issuing citations and towing vehicles; receiving and maintaining security of property seized as evidence; using various manuals and computer systems to access, input, and retrieve information in response to requests. We are looking for someone who: Can assess situations accurately, make quick decisions, and use sound judgement Has excellent oral and written communication skills and can establish rapport and trust with community members and other employees Can multi-task and quickly prioritize needs Can work both independently and in a collaborative team environment and take instruction well Is flexible and can adapt to any situation Has cultural sensitivity and situational awareness Embraces and embodies the City’s Mission, Vision and Values . What we offer: The City of Concord offers the opportunity to take part in a collaborative and exciting work experience, where you can grow in your career while working alongside the community to make Concord a city of the highest quality. The City is an employer that invests in its employees’ professional and personal development, values work-life balance, is dedicated to employee wellness and provides numerous benefit and retirement options, to include the following: Participation in CalPERS pension, tiered based on date of hire A variety of health care plans or a cash-in-lieu benefit of $200 a month if waiving coverage City-paid dental insurance; employee-paid vision insurance Vacation accruals starting at 10 days per year, 12 days sick leave per year, and 11 paid holidays per year Generous tuition reimbursement program 457 deferred compensation plan Flexible spending accounts (FSAs) for healthcare, dependent care and commuting costs Life and disability insurance A wellness program that offers yoga and fitness classes, annual health expos, health and nutrition education, as well as a variety of mental health resources *Salary is negotiable within the advertised range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found at www.cityofconcord.org. SELECTION PROCESS 1. Submit a completed City of Concord application and respond to the required supplemental questions online at www.cityofconcord.org/jobs. Only application materials submitted online during the filing period will be accepted. 2. All qualified applications and supplemental responses will be competitively evaluated, and only those candidates demonstrating the strongest qualifications for the position will be invited to participate in panel interview. If you are selected to participate in the panel interview and are unavailable, we regret that we will not be able to reschedule you. 3. Candidates that pass the panel interview will be placed on the hiring list, based on rank, for further consideration to fill the current regular vacancy, as well as others occurring during the life of the list, up to 12 months. Background Investigation: All appointments to this position are subject to a fingerprint check, polygraph and background investigation coordinated by the Concord Police Department. The following list describes some areas that are covered in the investigation: Your relatives, references, and acquaintances are asked to comment on your suitability for a career in law enforcement. The information supplied regarding your educational history is examined and verified. You must list a history of your residences. Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance. Military service records are subject to verification. The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you). Your criminal, driving, and insurance records are evaluated. Felony convictions will be grounds for disqualification from the selection process. If you have a history of recent or prolonged use of illegal controlled substances (i.e., Cocaine, Methamphetamine, Marijuana, etc.), you may be dismissed from the process. Deliberate misstatements or omissions can and often will result in your application being rejected, regardless of the nature or reason for the misstatements/omissions. In fact, the number one reason individuals fail and/or are disqualified during the background investigation is because they deliberately withhold or misrepresent job-relevant information. Applicants must be truthful in all phases of the process and promptly submit documentation when requested. Helpful tips when applying: It is important to carefully read the complete job bulletin before submitting your application so you are aware of all requirements of both the position and the process. When preparing your application, consider reviewing the job announcement and classification specification so that you may emphasize work experience relevant to the position for which you are applying. Job duties should be an accurate reflection of the work you completed. Copying and pasting from your job description is not recommended as there may be duties listed that you did not perform. Answer all required supplemental questions completely and honestly. The information you put in the supplemental questionnaire must also be verified in your work history so if you say you have certain experience in the questionnaire, make sure we can see it listed in your job history as well so we know where you performed those functions and for how long. Examples of duties include, but are not limited to In general, for all assignments: Operates computer keyboard to make entries, update, correct or access information on file; keeps a variety of detailed logs, files and reports specific to assigned areas. Utilizes police department data systems including the EZ-Writer, C.M.S. and e-mail.Compiles data from information on file.Monitors office supplies and maintains designated levels.May train and orient new employees or interns/cadets in the work unit; may schedule and oversee activities of assigned interns.May be rotated or assigned activities of other Community Service Officers and may be assigned activities of other personnel for relief purposes.May provide liaison between the department and local, State and Federal law enforcement agencies.Keeps current on law/regulations relating to assigned area.May respond to questions and concerns about assigned areas from the public and other departments or agencies.Builds and maintains positive working relationships with co-workers, City employees and the public using principals of good customer service.Promotes the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City. Community Service Desk Answers multiple telephone lines; responds to a wide variety of questions from the public in person and over the telephone; directs callers to appropriate location or party including outside agencies, admits authorized persons into the department and takes messages.Receives, classifies and records various complaints from the public.Monitors departmental security by television cameras.Releases towed or stored vehicles according to guidelines.Keeps abreast of current departmental press releases.Provides support with information retention as it relates to contacts and police reports received at the various community policing field offices. Equipment and Supplies Obtains, verifies and prioritizes supply requests from all divisions within the department; sends verified requests to Finance Department.Coordinates requests for large items with Budget Analyst.Maintains inventory control of all police equipment, including police vehicles, office supplies, forms and miscellaneous items.Coordinates maintenance of equipment and supplies; maintains DMV registration of all non-patrol police vehicles.Administers alarm ordinance for businesses; maintains records of alarms and responses; contacts and resolves problems with business owners. Property Receives and maintains security and control of all property seized as evidence or held for safekeeping; classifies items according to guidelines.Arranges for release to various authorized parties and disposal of property as authorized within established guidelines.May transport evidence to County lab facilities for appropriate testing.Ensures the timely and proper notification of owners.Maintains a clean and orderly property storage facility. Traffic Patrols streets in an assigned area to cite illegally parked vehicles and coordinates the citing and towing of abandoned, illegally parked and/or registered vehicles on private property and public streets.Informs public of status of activities associated with abandoned and illegally parked vehicles; mails registered letters to legal owners.Releases vehicles to owners according to guidelines.Operates and monitors a radio transmitter maintaining contact with supervisors and to inform departmental supervisors and dispatch centers of any circumstances requiring police or emergency assistance.Operates motor vehicle(s) with standard or automatic transmission including vans and three-wheeled vehicles.Checks on current license information; confiscates driver's license if it has been suspended or revoked.Coordinates disposition of vehicles according to guidelines. To view the full job description please go to www.governmentjobs.com /concord/classpecs Qualifications Knowledge and Abilities: Working knowledge of modern office procedures and practices, of correct punctuation, spelling and grammatical usage, together with a good vocabulary. Working knowledge of filing, indexing and cross-referencing methods and of effective public contact methods. Ability to prepare and maintain accurate records and reports; to make simple arithmetical calculations; to learn and effectively explain the policies and procedures pertaining to the work; to do both complex and routine clerical work; to work effectively under pressure and with frequent interruptions; to exercise good judgment in making decisions according to existing laws, regulations and policies; to understand and carry out oral and written instructions and to establish and maintain cooperative and effective relationships with those contacted in the course of work; to learn and effectively explain the policies and procedures pertaining to the work. Ability to act quickly in emergencies, to apply self-defense techniques, to complete State mandated training courses for specific assignments; to complete taser gun, pepper spray, and weaponless defense training, and to obtain first aid and cardiopulmonary resuscitation certificates. Education: Completion of the twelfth grade or the equivalent. Experience: Two years of related work experience, including public contact and preferably including experience in a law enforcement or related agency. Other A California Driver's License and a satisfactory driving record as a condition of initial and continued employment. This position also requires a full background investigation. For certain assignments, a related POST approved course is desirable. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. The City of Concord takes pride in offering a generous benefits program that provides flexibility for the diverse and changing needs of our qualifying employees. For a complete overview, click here . Below is a brief listing of what the City offers: Dental & Vision Insurance Employee Assistance Program Health Insurance Holidays Life Insurance Pre-tax Savings Benefits Retiree Medical (3 levels based on date of hire) Retirement Program Short-term Disability*and Long-term Disability Social Security/Medicare Vacation & Sick Leave *Not available for sworn personnel. Closing Date/Time: 9/30/2024 11:59 PM Pacific