PLACER COUNTY, CA
Auburn, California, United States
Introduction This is an extraordinary career opportunity to join a progressive and innovative County located in scenic Northern California. Placer County is an award-winning organization. The County seeks to attract highly qualified candidates for consideration that bring credibility, passion, and an innovative approach to the delivery of services to the community. The Placer County Sheriff’s Office dispatch center is located in beautiful Auburn, California, less than two hours away from the Reno/ Tahoe area as well as San Francisco. The dispatch center features sit-to-stand ergonomic workstations, a locker room, a full kitchen, a quiet room, skylights, second-story views from wall-to-wall windows , and a balcony with BBQ . The center provides dispatch services for law enforcement, fire, and medical. Dispatchers are trained to provide lifesaving instructions over the phone through Emergency Medical Dispatch (EMD). The ideal candidate will have a strong background in public safety dispatching, excellent leadership skills, and an ability to build positive working relationships. They will be a dynamic leader with prior supervisory experience in a public safety dispatch center as well as be flexible and adaptable and possess the ability to multi-task in a fast-paced environment. They should be skilled at managing priorities and staff while consistently delivering high-quality work. As a self-starter, the candidate must be able to work independently, applying their understanding of state and federal laws, past experience, and thorough research to solve problems effectively. To review the full job description for this classification please click here. POSITION INFORMATION To view the recruitment brochure for this exciting opportunity and its associated salary and benefits, please click here . BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Placer Public Employees Organization (PPEO) benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Four (4) years of increasingly responsible experience in public safety dispatch within a 911 communications center, including one (1) year of lead or supervisory experience. Training: Equivalent to the completion of the twelfth grade supplemented by college course work in criminal justice or a related field is desired. Completion of the experience requirement is proof of sufficient education for this class. Required License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. Successful completion of the P.O.S.T. certified Basic Dispatcher course prior to appointment. Must maintain a valid CPR certificate. Successful completion of the P.O.S.T Civilian or Sworn Supervisory course within twelve months of appointment. Successful completion of the P.O.S.T. certified Emergency Medical Dispatch course within twelve months of appointment. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please email PCHRDSRFRecruit@Placer.ca.gov. Closing Date/Time: 10/1/2024 5:00:00 PM
Sep 11, 2024
Full Time
Introduction This is an extraordinary career opportunity to join a progressive and innovative County located in scenic Northern California. Placer County is an award-winning organization. The County seeks to attract highly qualified candidates for consideration that bring credibility, passion, and an innovative approach to the delivery of services to the community. The Placer County Sheriff’s Office dispatch center is located in beautiful Auburn, California, less than two hours away from the Reno/ Tahoe area as well as San Francisco. The dispatch center features sit-to-stand ergonomic workstations, a locker room, a full kitchen, a quiet room, skylights, second-story views from wall-to-wall windows , and a balcony with BBQ . The center provides dispatch services for law enforcement, fire, and medical. Dispatchers are trained to provide lifesaving instructions over the phone through Emergency Medical Dispatch (EMD). The ideal candidate will have a strong background in public safety dispatching, excellent leadership skills, and an ability to build positive working relationships. They will be a dynamic leader with prior supervisory experience in a public safety dispatch center as well as be flexible and adaptable and possess the ability to multi-task in a fast-paced environment. They should be skilled at managing priorities and staff while consistently delivering high-quality work. As a self-starter, the candidate must be able to work independently, applying their understanding of state and federal laws, past experience, and thorough research to solve problems effectively. To review the full job description for this classification please click here. POSITION INFORMATION To view the recruitment brochure for this exciting opportunity and its associated salary and benefits, please click here . BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Placer Public Employees Organization (PPEO) benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Four (4) years of increasingly responsible experience in public safety dispatch within a 911 communications center, including one (1) year of lead or supervisory experience. Training: Equivalent to the completion of the twelfth grade supplemented by college course work in criminal justice or a related field is desired. Completion of the experience requirement is proof of sufficient education for this class. Required License or Certificate: May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. Successful completion of the P.O.S.T. certified Basic Dispatcher course prior to appointment. Must maintain a valid CPR certificate. Successful completion of the P.O.S.T Civilian or Sworn Supervisory course within twelve months of appointment. Successful completion of the P.O.S.T. certified Emergency Medical Dispatch course within twelve months of appointment. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please email PCHRDSRFRecruit@Placer.ca.gov. Closing Date/Time: 10/1/2024 5:00:00 PM
JOB SUMMARY The Town of Prosper is currently seeking qualified and dedicated individual for the position of: Communications Supervisor (Dispatch). Hiring Range: Lateral Transfer Available Up to Step #7 - $78,791 - DOQ Retirement Benefits (TMRS), 2-to-1 Match Medical, Dental, and Vision Benefits Effective Within the First 35 days of Employment Flex Scheduling Opportunities Tuition Reimbursement Wellness Benefits Training & Continuing Education Opportunities Certification Pay: Intermediate Certification Pay - $600 per year. Advanced Certification Pay - $960 per year. Master Certification Pay - $1,500 per year. Shift Differential pay of $100 per month for any full-time (FTE) that works an overnight shift. Compensation Pay Plan QUALIFICATIONS High School Diploma or G.E.D and a minimum of eight (8) years public safety dispatch experience including three (4) years related supervisory experience including two (2) years related supervisory experience . or Associate's Degree in a related field and four (4) years dispatch experience including two (2) years related supervisory experience. Must possess and maintain Texas Law Enforcement Dispatch Certification, TCIC/NCIC, NLETS/TLETS, Vesta 9-1-1 Equipment, and TTY certifications. Must pass a pre-employment drug screening and/or post-offer physical exam. Must possess a valid Driver's License Any combination of education, training, or experience equivalency will be considered. Under general supervision of the Communications Manager, oversees and supervises the employees of the Communications Center. Monitors procedural adherence for responses to calls for Police, Fire or Emergency Medical Services (EMS). Supervises and assists assigned dispatcher staff. Will also provide administrative support to the police department as needed. EXAMPLES OF DUTIES Please follow this link to review the COMPLETE JOB DESCRIPTION. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description. The Town of Prosper, Texas is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Town will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with Human Resources and or the Town Manager. PROSPER'S PURPOSE - PROSPER IS A PLACE WHERE EVERYONE MATTERS ADDITIONAL DETAILS
Sep 26, 2024
Full Time
JOB SUMMARY The Town of Prosper is currently seeking qualified and dedicated individual for the position of: Communications Supervisor (Dispatch). Hiring Range: Lateral Transfer Available Up to Step #7 - $78,791 - DOQ Retirement Benefits (TMRS), 2-to-1 Match Medical, Dental, and Vision Benefits Effective Within the First 35 days of Employment Flex Scheduling Opportunities Tuition Reimbursement Wellness Benefits Training & Continuing Education Opportunities Certification Pay: Intermediate Certification Pay - $600 per year. Advanced Certification Pay - $960 per year. Master Certification Pay - $1,500 per year. Shift Differential pay of $100 per month for any full-time (FTE) that works an overnight shift. Compensation Pay Plan QUALIFICATIONS High School Diploma or G.E.D and a minimum of eight (8) years public safety dispatch experience including three (4) years related supervisory experience including two (2) years related supervisory experience . or Associate's Degree in a related field and four (4) years dispatch experience including two (2) years related supervisory experience. Must possess and maintain Texas Law Enforcement Dispatch Certification, TCIC/NCIC, NLETS/TLETS, Vesta 9-1-1 Equipment, and TTY certifications. Must pass a pre-employment drug screening and/or post-offer physical exam. Must possess a valid Driver's License Any combination of education, training, or experience equivalency will be considered. Under general supervision of the Communications Manager, oversees and supervises the employees of the Communications Center. Monitors procedural adherence for responses to calls for Police, Fire or Emergency Medical Services (EMS). Supervises and assists assigned dispatcher staff. Will also provide administrative support to the police department as needed. EXAMPLES OF DUTIES Please follow this link to review the COMPLETE JOB DESCRIPTION. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description. The Town of Prosper, Texas is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Town will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with Human Resources and or the Town Manager. PROSPER'S PURPOSE - PROSPER IS A PLACE WHERE EVERYONE MATTERS ADDITIONAL DETAILS
COLUSA COUNTY, CA
Colusa, California, United States
Definition & Distinguishing Characteristics The Colusa County Sheriff's Office is looking for a Dispatcher/Dispatcher Trainee to join our exceptional team and make a meaningful impact on the community we serve. In this role, you will perform a variety of dispatching duties for both emergency and non-emergency calls, dispatch necessary units to service calls, and operate various communication equipment, including radio, telephone, and computer systems. Additionally, you will carry out general support duties related to dispatch activities, such as jail detention duties, record-keeping, typing, and filing. To learn more about this position, please click on the job description: HERE . The Ideal Candidate The Sheriff’s Office is seeking a Dispatcher/Dispatcher Trainee who has the ability to think critically and retain information in a high stress environment.The ideal Dispatcher/Dispatcher Trainee displays a high level of integrity and trustworthiness, has exceptional communication skills and the ability to multi-task. Selection Procedure The following is a tentative schedule of event that will occur as part of the selection process: Applications will be accepted until October 16, 2024 . Post Entry-Level Dispatcher Selection Test will tentatively be held on November 6, 2024 Oral Interviews are tentatively scheduled for December 3, 2024 Background Investigation and Psychological Exam Medical Exam What are the benefits? A beautiful, safe community in which to work and serve. A caring, empathetic, & fun work family that you will be welcomed into. Colusa is a safe community. You will have the satisfaction of knowing that your work contributes to keep it that way. Competitive salary commensurate with education & experience A LIFETIME PAYCHECK (3% @ 60 for Classic Members and 2% @ 62 for New Members) - As long as you work for 5 years and vest in the CalPERS system, you will receive a retirement paycheck for the rest of your life. Amazing health care BENEFITS at NO COST to you - Unless you choose a premium health care plan. Authentically kind and engaged leadership who truly enjoy developing staff. 457 Deferred Compensation. PAID vacation, PAID holidays, and PAID leave if you get sick. Vacation Parity - Previous service with a public agency counts towards vacation accrual at Colusa County. A public agency includes cities, counties, districts, military and similar entities. To learn more about vacation parity please see our benefit summary. If you are ready to make a difference in our community, don't miss this great opportunity and APPLY today! This recruitment will be used to fill a current vacancy and establish an eligibility list to fill other openings without reposting. Supervision & Examples of Duties Dispatcher Trainee Receives direct supervision from qualified dispatch and supervisory personnel, and general supervision from managerial staff. As knowledge, skills and abilities increase, trainees are expected to work with more independence, under general supervision. Dispatcher Receives general supervision from supervisory and managerial staff. Qualifications Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be : Experience: Dispatcher Trainee : Some clerical experience. Dispatcher : One year of responsible clerical experience preferably including frequent public contact. Training: Equivalent to the completion of the twelfth grade. License/Certificate or Other Requirement Dispatcher Trainee : Pass the Peace Officer Standards and Training (POST) Entry-Level Dispatcher Selection Test Battery within 12 months of date of hire. Dispatcher : Completion of a POST Entry-Level Dispatcher Selection Test Battery with a passing T-score. Supplemental Information Monthly Salary Ranges Based on a 40-hour Workweek: Dispatcher Trainee: $3,556 - $5,837 Dispatcher: $4,231 - $6,939 The salary range above consists of 15 steps. Steps 1-6 are annual merit steps with approximately 5% difference between each step, based on successful performance. Steps 7-15 are additional merit steps, requiring 2 years of satisfactory performance at the previous step. Steps 7-14 provide 2.5% increases, while Step 15 offers a 5% increase. The final salary offered will depend on the applicant's experience and qualifications, ranging from steps 1 to 15. Colusa County offers an excellent benefit package. For a summary of benefits, please click here: 2024 Benefit Summary Closing Date/Time: 10/19/2024 11:59 PM Pacific
Sep 26, 2024
Full Time
Definition & Distinguishing Characteristics The Colusa County Sheriff's Office is looking for a Dispatcher/Dispatcher Trainee to join our exceptional team and make a meaningful impact on the community we serve. In this role, you will perform a variety of dispatching duties for both emergency and non-emergency calls, dispatch necessary units to service calls, and operate various communication equipment, including radio, telephone, and computer systems. Additionally, you will carry out general support duties related to dispatch activities, such as jail detention duties, record-keeping, typing, and filing. To learn more about this position, please click on the job description: HERE . The Ideal Candidate The Sheriff’s Office is seeking a Dispatcher/Dispatcher Trainee who has the ability to think critically and retain information in a high stress environment.The ideal Dispatcher/Dispatcher Trainee displays a high level of integrity and trustworthiness, has exceptional communication skills and the ability to multi-task. Selection Procedure The following is a tentative schedule of event that will occur as part of the selection process: Applications will be accepted until October 16, 2024 . Post Entry-Level Dispatcher Selection Test will tentatively be held on November 6, 2024 Oral Interviews are tentatively scheduled for December 3, 2024 Background Investigation and Psychological Exam Medical Exam What are the benefits? A beautiful, safe community in which to work and serve. A caring, empathetic, & fun work family that you will be welcomed into. Colusa is a safe community. You will have the satisfaction of knowing that your work contributes to keep it that way. Competitive salary commensurate with education & experience A LIFETIME PAYCHECK (3% @ 60 for Classic Members and 2% @ 62 for New Members) - As long as you work for 5 years and vest in the CalPERS system, you will receive a retirement paycheck for the rest of your life. Amazing health care BENEFITS at NO COST to you - Unless you choose a premium health care plan. Authentically kind and engaged leadership who truly enjoy developing staff. 457 Deferred Compensation. PAID vacation, PAID holidays, and PAID leave if you get sick. Vacation Parity - Previous service with a public agency counts towards vacation accrual at Colusa County. A public agency includes cities, counties, districts, military and similar entities. To learn more about vacation parity please see our benefit summary. If you are ready to make a difference in our community, don't miss this great opportunity and APPLY today! This recruitment will be used to fill a current vacancy and establish an eligibility list to fill other openings without reposting. Supervision & Examples of Duties Dispatcher Trainee Receives direct supervision from qualified dispatch and supervisory personnel, and general supervision from managerial staff. As knowledge, skills and abilities increase, trainees are expected to work with more independence, under general supervision. Dispatcher Receives general supervision from supervisory and managerial staff. Qualifications Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be : Experience: Dispatcher Trainee : Some clerical experience. Dispatcher : One year of responsible clerical experience preferably including frequent public contact. Training: Equivalent to the completion of the twelfth grade. License/Certificate or Other Requirement Dispatcher Trainee : Pass the Peace Officer Standards and Training (POST) Entry-Level Dispatcher Selection Test Battery within 12 months of date of hire. Dispatcher : Completion of a POST Entry-Level Dispatcher Selection Test Battery with a passing T-score. Supplemental Information Monthly Salary Ranges Based on a 40-hour Workweek: Dispatcher Trainee: $3,556 - $5,837 Dispatcher: $4,231 - $6,939 The salary range above consists of 15 steps. Steps 1-6 are annual merit steps with approximately 5% difference between each step, based on successful performance. Steps 7-15 are additional merit steps, requiring 2 years of satisfactory performance at the previous step. Steps 7-14 provide 2.5% increases, while Step 15 offers a 5% increase. The final salary offered will depend on the applicant's experience and qualifications, ranging from steps 1 to 15. Colusa County offers an excellent benefit package. For a summary of benefits, please click here: 2024 Benefit Summary Closing Date/Time: 10/19/2024 11:59 PM Pacific
City of Portland, Oregon
Portland, Oregon, United States
The Position Job Appointment: Full time, Regular Work Schedule: Monday - Friday 9/80 Schedule. This is an essential position during inclement weather, natural disasters, and other water emergencies. You are expected to report to work as soon as possible to help ensure the essential operations of the city’s water infrastructure. Work Location: Interstate Water Facility, 664 N. Interstate Avenue, Portland, OR Benefit: Please check our benefit tab for an overview of benefit for this position Union Representation: (District Council Trade Union, DCTU ) . To view this labor agreement, please click here . Applicants start at the entry salary rate . If you are a DCTU represented employee, see labor agreement for additional information or talk to your union representative. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need respond to the supplemental questions and attach a resume. Position Summary: The City of Portland is seeking a service dispatcher to perform activities related to the dispatcher of equipment and crews in a public utility setting during the normal course of day-to-day activities and during emergencies. Additionally, Service Dispatchers will receive telephone calls from the public concerning complaints and requests for routine and emergency service; give information regarding the City’s responsibility or refer callers to the proper agency; enter data on manual and computerized record forms; and perform other administrative support work assigned. The ideal candidate will have strong customer service skills as well as experience utilizing computer software. As well as having a familiarity with water utilities, and their functions. Wage Information Starting salary: $24.37/hour After six months: $26.42/hour After one year: $29.37/hour Currently, the Portland Water Bureau is hiring for a Service Dispatcher, where the employee is considered essential, and will be required to work during inclement weather and other emergencies. About the bureau: The Portland Water Bureau's 600 employees work together to serve almost a million people in the Portland area. The bureau values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. The City of Portland Water Bureau’s mission is to serve excellent water every minute of every day to almost 1 million customers in the Portland Metropolitan area. We work to uproot systemic inequities and their impacts on our employees and the people we serve. We are committed to the difficult-and essential-work of transforming Water Bureau policies, practices, and culture to better serve historically and currently oppressed communities. Black, Indigenous, People of Color, and people with disabilities, are encouraged to apply for this position. Our mission: We serve excellent water every minute of every day. Our vision: The water our community loves is safe and abundant for generations to come. Our equity commitment: We work to uproot systemic inequities and their impacts on our employees and the people we serve. We commit to the difficult-and essential-work of transforming Water Bureau policies, practices, and culture to better serve historically and currently oppressed communities. More Information about the bureau: www.portlandoregon.gov/water Other Service Areas or Bureaus who will hire Service Dispatchers in the future include: City Operations including the 311 Program Portland Parks & Recreation (PP&R) is committed to the overall Citywide vision that race will have no detrimental effect on people of color, refugee, and immigrant communities in accessing our parks and natural areas, or from the benefit of our services. We recognize, understand, and encourage celebration of the differences that surround us. Diversity and equity are vital to PP&R’s ideals and values. The City of Portland, Oregon is a growing and diverse city of 650,000 residents, nearly 20% of whom speak languages other than English at home. PP&R values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. PP&R encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, abilities, and socio-economic backgrounds. Although not required, PP&R encourages candidates that can fluently speak another language to include that information in their application materials. Have a question? Contact Information: Anna Morgan, Senior Recruiter Bureau of Human Resources Anna.Morgan@portlandoregon.gov To Qualify The following minimum qualifications are required for this position: Experience using computers for entering and tabulating data, such as GIS mapping systems or using any kind of CRM software. Experience understanding and remembering information presented through oral instructions, written directives, or received by telephone, and email, as well as various programs while managing a high call volume. Ability to respond appropriately to questions/ concerns from other employees and the public. Ability to effectively prioritize workload and complete a variety of task in an appropriate and timely manner. Ability to understand and communicate water utilities to and from customers as well as field personnel. Desired Qualifications (Not Required): Water or public utility experience preferred The Recruitment Process STEP 1: Apply online between September 23 - October 7 , 2024 Required Application Materials: Resume Answer to the Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc) by the closing date of the recruitment. Application Tips: Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your résumé should support the details described in your responses to the supplemental questions. Do not attach any additional documents. Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting. We encourage using AI to generate ideas and then tailor them to reflect your own experiences and skills. All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted. STEP 2: Minimum Qualification Evaluation: Week of October 7 to Week of October 14 An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%. Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection. STEP 3: Establishment of Eligible List: Week of October 21 Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. STEP 4: Selection (Interview): Late October/Early November Hiring bureau will review and select candidates for an interview STEP 5: Offer of Employment: Mid-Late November Some positions will require those offered employment to complete and sign a criminal background statement before being considered for employment. (Include if requires an in-depth background investigation.) STEP 6: Start Date: Late November/Early December A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change. Additional Information Click here for additional information regarding the following: City of Portland Core Values Recruitment Process - Work Status Equal Employment Opportunity Veteran Preference ADA, Pregnancy, and Religious Accommodations An Equal Opportunity / Affirmative Action Employer A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to Health Care (Medical, Vision and Dental) Carrot Fertility Wellness Benefits Life Insurance Long-term disability coverage to eligible employees and their families. Employee Assistance Plan Flexible Spending Accounts Retirement Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer Family Medical Leave City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers . Closing Date/Time: 10/7/2024 11:59 PM Pacific
Sep 24, 2024
Full Time
The Position Job Appointment: Full time, Regular Work Schedule: Monday - Friday 9/80 Schedule. This is an essential position during inclement weather, natural disasters, and other water emergencies. You are expected to report to work as soon as possible to help ensure the essential operations of the city’s water infrastructure. Work Location: Interstate Water Facility, 664 N. Interstate Avenue, Portland, OR Benefit: Please check our benefit tab for an overview of benefit for this position Union Representation: (District Council Trade Union, DCTU ) . To view this labor agreement, please click here . Applicants start at the entry salary rate . If you are a DCTU represented employee, see labor agreement for additional information or talk to your union representative. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need respond to the supplemental questions and attach a resume. Position Summary: The City of Portland is seeking a service dispatcher to perform activities related to the dispatcher of equipment and crews in a public utility setting during the normal course of day-to-day activities and during emergencies. Additionally, Service Dispatchers will receive telephone calls from the public concerning complaints and requests for routine and emergency service; give information regarding the City’s responsibility or refer callers to the proper agency; enter data on manual and computerized record forms; and perform other administrative support work assigned. The ideal candidate will have strong customer service skills as well as experience utilizing computer software. As well as having a familiarity with water utilities, and their functions. Wage Information Starting salary: $24.37/hour After six months: $26.42/hour After one year: $29.37/hour Currently, the Portland Water Bureau is hiring for a Service Dispatcher, where the employee is considered essential, and will be required to work during inclement weather and other emergencies. About the bureau: The Portland Water Bureau's 600 employees work together to serve almost a million people in the Portland area. The bureau values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. The City of Portland Water Bureau’s mission is to serve excellent water every minute of every day to almost 1 million customers in the Portland Metropolitan area. We work to uproot systemic inequities and their impacts on our employees and the people we serve. We are committed to the difficult-and essential-work of transforming Water Bureau policies, practices, and culture to better serve historically and currently oppressed communities. Black, Indigenous, People of Color, and people with disabilities, are encouraged to apply for this position. Our mission: We serve excellent water every minute of every day. Our vision: The water our community loves is safe and abundant for generations to come. Our equity commitment: We work to uproot systemic inequities and their impacts on our employees and the people we serve. We commit to the difficult-and essential-work of transforming Water Bureau policies, practices, and culture to better serve historically and currently oppressed communities. More Information about the bureau: www.portlandoregon.gov/water Other Service Areas or Bureaus who will hire Service Dispatchers in the future include: City Operations including the 311 Program Portland Parks & Recreation (PP&R) is committed to the overall Citywide vision that race will have no detrimental effect on people of color, refugee, and immigrant communities in accessing our parks and natural areas, or from the benefit of our services. We recognize, understand, and encourage celebration of the differences that surround us. Diversity and equity are vital to PP&R’s ideals and values. The City of Portland, Oregon is a growing and diverse city of 650,000 residents, nearly 20% of whom speak languages other than English at home. PP&R values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. PP&R encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, abilities, and socio-economic backgrounds. Although not required, PP&R encourages candidates that can fluently speak another language to include that information in their application materials. Have a question? Contact Information: Anna Morgan, Senior Recruiter Bureau of Human Resources Anna.Morgan@portlandoregon.gov To Qualify The following minimum qualifications are required for this position: Experience using computers for entering and tabulating data, such as GIS mapping systems or using any kind of CRM software. Experience understanding and remembering information presented through oral instructions, written directives, or received by telephone, and email, as well as various programs while managing a high call volume. Ability to respond appropriately to questions/ concerns from other employees and the public. Ability to effectively prioritize workload and complete a variety of task in an appropriate and timely manner. Ability to understand and communicate water utilities to and from customers as well as field personnel. Desired Qualifications (Not Required): Water or public utility experience preferred The Recruitment Process STEP 1: Apply online between September 23 - October 7 , 2024 Required Application Materials: Resume Answer to the Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc) by the closing date of the recruitment. Application Tips: Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your résumé should support the details described in your responses to the supplemental questions. Do not attach any additional documents. Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting. We encourage using AI to generate ideas and then tailor them to reflect your own experiences and skills. All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted. STEP 2: Minimum Qualification Evaluation: Week of October 7 to Week of October 14 An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%. Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection. STEP 3: Establishment of Eligible List: Week of October 21 Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. STEP 4: Selection (Interview): Late October/Early November Hiring bureau will review and select candidates for an interview STEP 5: Offer of Employment: Mid-Late November Some positions will require those offered employment to complete and sign a criminal background statement before being considered for employment. (Include if requires an in-depth background investigation.) STEP 6: Start Date: Late November/Early December A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change. Additional Information Click here for additional information regarding the following: City of Portland Core Values Recruitment Process - Work Status Equal Employment Opportunity Veteran Preference ADA, Pregnancy, and Religious Accommodations An Equal Opportunity / Affirmative Action Employer A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to Health Care (Medical, Vision and Dental) Carrot Fertility Wellness Benefits Life Insurance Long-term disability coverage to eligible employees and their families. Employee Assistance Plan Flexible Spending Accounts Retirement Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer Family Medical Leave City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers . Closing Date/Time: 10/7/2024 11:59 PM Pacific
City of Los Angeles
City Of Los Angeles, California, United States
DUTIES ANNUAL SALARY $60,238 to $106,383 $60,238 to $88,092; $63,558 to $91,916; $72,745 to $106,383 NOTES : Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. DUTIES Police Service Representatives are civilian employees of the Los Angeles Police Department; and are assigned to Communications Division. Police Service Representatives utilize multiple screens, radio frequencies, and a Computer Aided Dispatch (CAD) system to receive and differentiate 911 and non-emergency telephone calls from the public, dispatch police patrol cars to calls for service, critical incidents and emergencies, access law enforcement databases and provide support information to police officers. This initial assignment is designated as a temporary training position; employment in this position will be limited to twelve months, during which time employees must successfully complete a comprehensive training program. Upon successful completion of the training program, employees will receive regular appointments to the class of Police Service Representative and begin a six-month probationary period in the Communications Division. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) A qualifying score on the Police Service Representative Multiple-Choice test. SELECTIVE CERTIFICATION In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require the ability to speak or write a language other than English. Only persons who have the necessary language skills may be certified in order of standing on the eligible list to fill such positions. If you have the ability to speak or write a language other than English, indicate this language in the appropriate box on the application. WHERE TO APPLY & APPLICATION DEADLINE Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the “Apply” icon . On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity . NOTE : Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. APPLICATION DEADLINE City applications and the Job Preview WILL ONLY BE ACCEPTED ON-LINE during the following filling dates: APPLICATION FILING DATES: September 20, 2024 to September 29, 2024 This examination may close without prior notice at any time after a sufficient number of applications have been received. For administrative purposes, filing may close periodically and reopen the following day. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the multiple-choice test in the following order: 1) Applicants currently employed by the City of Los Angeles who meet the minimum requirements, or are on a reserve list; 2) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs in the order that applications were received. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period's selection process. SELECTION PROCESS Examination Weights: Multiple-Choice Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Qualifying Interview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 00% The qualifying multiple-choice test is the CritiCall computerized test. The test will include a series of short, separately timed subtests, which measure verbal skill, reasoning, memory, perceptual ability, and multi-tasking. Approximately one-half of these subtests are presented on audio. This test is not a replacement for the hearing test that will be conducted in the medical evaluation for candidates who receive a conditional job offer. A passing score on the qualifying multiple-choice test does not substitute for successful completion of the medical examination. Candidates will be notified later by e-mail of the date, time, and location of the multiple-choice test, which will be administered in a single, half-day session in Los Angeles. Multiple-choice test dates are anticipated to be held for the following admin periods: APPLICATION FILING DATES: MULTIPLE-CHOICE TEST DATES: September 20, 2024 to September 29, 2024 October 20th 2024 October 21st 2024 October 27th 2024 October 28th 2024 Candidates may waive the qualifying CritiCall multiple-choice test under the following conditions: (1) Candidates who have passed the qualifying CritiCall multiple-choice test with the City of Los Angeles since April 01, 2024; (2) Candidates who have a valid California POST Public Safety Dispatcher Basic Certificate and; (3) Candidates who have taken the POST Entry-Level Public Safety Dispatcher Selection Test Battery with the City of Los Angeles or a different agency and whose previous test score meets the City of Los Angeles’ passing score requirement of T=48. Candidates will be instructed on how to provide certifications or previous test results for each test when notifications for testing are distributed via e-mail. All candidates who receive a passing score on the qualifying multiple-choice test will be invited to participate in the interview. The examination score will be based entirely on an evaluation of the candidate's personal and professional qualifications by interview. In the interview, emphasis will be placed on the adequacy of the candidate's experience, training, and personal qualifications as they relate to: judgment and decision-making; attention to detail; stress tolerance; customer service; flexibility; oral communication; listening; and other necessary skills and abilities. Candidates will be notified by e-mail of the date, time, and location of the interviews, which may be held in Los Angeles or on-line. The City of Los Angeles does not accept CritiCall test scores from other agencies in lieu of taking the multiple-choice test. Candidates seeking more information regarding the CritiCall test may navigate the resources provided by going to: https://criticall911.com/dispatcher-testing/applicants/ . Additional job analysis information can be obtained by going to http://per.lacity.org/index.cfm?content=jobanalyses and clicking on Competencies under Police Service Representative. If you receive a conditional job offer, appointment is subject to a MEDICAL EXAMINATION . Candidates must be determined to be medically qualified to perform the essential duties of a Police Service Representative. Candidates must undergo a comprehensive medical examination given by a City physician. In accordance with Civil Service Rule 13.1, part of the medical examination may include a PSYCHOLOGICAL EVALUATION, only on an as-needed basis. The psychological evaluation will evaluate psychological factors related to successful job performance to determine if you are suited for the difficult and stressful occupation of Police Service Representative. NOTES : As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability, and, upon request, will provide reasonable accommodations to ensure equal access to programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf .Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.This examination is based on a content validation study, and as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection.A final average score of 70% on the interview is required to be placed on the eligible list.Candidates may retake the interview test part only once every 180 days. Based on City policy, you may be required to undergo mandatory DRUG and ALCOHOL screening testing prior to and during employment in this class.Your name may be removed from the eligible list after six (6) months.Your rank on the employment list may change as scores of candidates from other administrations of the examination are merged onto one list.In accordance with Civil Service Rule 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list. Notice : If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN ONLY ON AN OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time: 9/29/2024 11:59 PM Pacific
Sep 21, 2024
Full Time
DUTIES ANNUAL SALARY $60,238 to $106,383 $60,238 to $88,092; $63,558 to $91,916; $72,745 to $106,383 NOTES : Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. DUTIES Police Service Representatives are civilian employees of the Los Angeles Police Department; and are assigned to Communications Division. Police Service Representatives utilize multiple screens, radio frequencies, and a Computer Aided Dispatch (CAD) system to receive and differentiate 911 and non-emergency telephone calls from the public, dispatch police patrol cars to calls for service, critical incidents and emergencies, access law enforcement databases and provide support information to police officers. This initial assignment is designated as a temporary training position; employment in this position will be limited to twelve months, during which time employees must successfully complete a comprehensive training program. Upon successful completion of the training program, employees will receive regular appointments to the class of Police Service Representative and begin a six-month probationary period in the Communications Division. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) A qualifying score on the Police Service Representative Multiple-Choice test. SELECTIVE CERTIFICATION In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require the ability to speak or write a language other than English. Only persons who have the necessary language skills may be certified in order of standing on the eligible list to fill such positions. If you have the ability to speak or write a language other than English, indicate this language in the appropriate box on the application. WHERE TO APPLY & APPLICATION DEADLINE Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the “Apply” icon . On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity . NOTE : Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter. APPLICATION DEADLINE City applications and the Job Preview WILL ONLY BE ACCEPTED ON-LINE during the following filling dates: APPLICATION FILING DATES: September 20, 2024 to September 29, 2024 This examination may close without prior notice at any time after a sufficient number of applications have been received. For administrative purposes, filing may close periodically and reopen the following day. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the multiple-choice test in the following order: 1) Applicants currently employed by the City of Los Angeles who meet the minimum requirements, or are on a reserve list; 2) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs in the order that applications were received. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period's selection process. SELECTION PROCESS Examination Weights: Multiple-Choice Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Qualifying Interview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 00% The qualifying multiple-choice test is the CritiCall computerized test. The test will include a series of short, separately timed subtests, which measure verbal skill, reasoning, memory, perceptual ability, and multi-tasking. Approximately one-half of these subtests are presented on audio. This test is not a replacement for the hearing test that will be conducted in the medical evaluation for candidates who receive a conditional job offer. A passing score on the qualifying multiple-choice test does not substitute for successful completion of the medical examination. Candidates will be notified later by e-mail of the date, time, and location of the multiple-choice test, which will be administered in a single, half-day session in Los Angeles. Multiple-choice test dates are anticipated to be held for the following admin periods: APPLICATION FILING DATES: MULTIPLE-CHOICE TEST DATES: September 20, 2024 to September 29, 2024 October 20th 2024 October 21st 2024 October 27th 2024 October 28th 2024 Candidates may waive the qualifying CritiCall multiple-choice test under the following conditions: (1) Candidates who have passed the qualifying CritiCall multiple-choice test with the City of Los Angeles since April 01, 2024; (2) Candidates who have a valid California POST Public Safety Dispatcher Basic Certificate and; (3) Candidates who have taken the POST Entry-Level Public Safety Dispatcher Selection Test Battery with the City of Los Angeles or a different agency and whose previous test score meets the City of Los Angeles’ passing score requirement of T=48. Candidates will be instructed on how to provide certifications or previous test results for each test when notifications for testing are distributed via e-mail. All candidates who receive a passing score on the qualifying multiple-choice test will be invited to participate in the interview. The examination score will be based entirely on an evaluation of the candidate's personal and professional qualifications by interview. In the interview, emphasis will be placed on the adequacy of the candidate's experience, training, and personal qualifications as they relate to: judgment and decision-making; attention to detail; stress tolerance; customer service; flexibility; oral communication; listening; and other necessary skills and abilities. Candidates will be notified by e-mail of the date, time, and location of the interviews, which may be held in Los Angeles or on-line. The City of Los Angeles does not accept CritiCall test scores from other agencies in lieu of taking the multiple-choice test. Candidates seeking more information regarding the CritiCall test may navigate the resources provided by going to: https://criticall911.com/dispatcher-testing/applicants/ . Additional job analysis information can be obtained by going to http://per.lacity.org/index.cfm?content=jobanalyses and clicking on Competencies under Police Service Representative. If you receive a conditional job offer, appointment is subject to a MEDICAL EXAMINATION . Candidates must be determined to be medically qualified to perform the essential duties of a Police Service Representative. Candidates must undergo a comprehensive medical examination given by a City physician. In accordance with Civil Service Rule 13.1, part of the medical examination may include a PSYCHOLOGICAL EVALUATION, only on an as-needed basis. The psychological evaluation will evaluate psychological factors related to successful job performance to determine if you are suited for the difficult and stressful occupation of Police Service Representative. NOTES : As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability, and, upon request, will provide reasonable accommodations to ensure equal access to programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf .Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.This examination is based on a content validation study, and as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection.A final average score of 70% on the interview is required to be placed on the eligible list.Candidates may retake the interview test part only once every 180 days. Based on City policy, you may be required to undergo mandatory DRUG and ALCOHOL screening testing prior to and during employment in this class.Your name may be removed from the eligible list after six (6) months.Your rank on the employment list may change as scores of candidates from other administrations of the examination are merged onto one list.In accordance with Civil Service Rule 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list. Notice : If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers. THIS EXAMINATION IS TO BE GIVEN ONLY ON AN OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome. There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time: 9/29/2024 11:59 PM Pacific
CITY OF MINNEAPOLIS
Minneapolis, Minnesota, United States
Position Description Are you looking for a career in a fast-paced, ever-changing, dynamic work environment? 911 Dispatchers for the City of Minneapolis answer calls for emergency assistance involving Police, Fire or EMS as well as answer other public service requests. As a 911 Dispatcher, you will prioritize and dispatch calls received at the Minneapolis Emergency Communication Center (MECC). MECC employees work in a well-equipped dispatch center. MECC is the busiest facility of its kind in the entire Midwest (outside of Chicago) and is one of a very few entirely civilian professional facilities. As a 911 Dispatcher, you are a critical link in the City's Police, Fire and EMS delivery system. You are the first and most important contact citizens have for help. Engaged - Supportive - Professional Working hours/Shift work: MECC must be staffed 24 hours a day, 7 days a week. Probationary employees are assigned shifts based on staffing needs/requirements. There is no guarantee a probationary employee will work a specific shift. Probationary employees will be assigned to different shifts during their first year, based on staffing shortages and coverage needs. Employees should expect that they would work a high percentage of weekends AND holidays. Starting Salary: $33.023 but could be higher based on relevant experience. Hiring Incentive: New hires are eligible to receive $1,000 in hiring incentives if hired in 2024. The City of Minneapolis does not sponsor applicants for work visas. Job Duties and Responsibilities Use the 911 telephone and Computer-Aided-Dispatch (CAD) systems to answer and process emergency and non-emergency requests for service from the public and other sources, classifying requests by following department procedures and policies. Provide on-going updates to responding field personnel in real time. Alert appropriate supervisory personnel when necessary. Alert appropriate supervisory personnel when necessary. Initiate emergency phone tracing using special procedures for landlines and cell phones. Operate the information radio, handling incoming radio messages from Minneapolis Police Department (MPD), Minneapolis Fire Department (MFD), Minneapolis Animal Care and Control, and other agencies as requested. Process service requests for these and other agencies. Enter missing and found person reports in the National Crime Information Center (NCIC) computer database. Monitor and respond to ShotSpotter and bait vehicle activations. Process warrant checks for MPD per requests with Hennepin, Ramsey and Anoka Counties and on NCIC. Make checks on license plates, and other items such as guns, bicycles and other items in NCIC/CJIS per requests. Monitor messages from the State computer system and disseminate information appropriately according to policy and procedure. Send teletype messages to other agencies. Enter and sign on off-duty numbers for MPD and Minneapolis Park Police Department (MPPD) Officers. During storms, collect information on power outages, downed trees and blocked streets and follow emergency storm protocols outlined in department policy. Contact other emergency service organizations, public works crews, utility companies and others as necessary. Assist in training, monitoring, testing and evaluation of new MECC Call Takers; may provide classroom training to small groups of new employees; may work with new employees and provide coaching and advice on job performance. Host and explain operations to visitors and observers. Attend community meetings and represent MECC as a member of internal and external committees and on special projects as required. Maintain necessary records. Required Qualifications Required Education : High school diploma or equivalent. Required Experience : Minimum two years Dispatch/Call Taker experience in a fast-paced, 911 environment. Licenses and Certifications : Ability to obtain as well as maintain Minnesota Criminal Justice Data Network Certification or must pass CJIS Competency Exam within 6 months of employment. Certifications are required to continue employment as a 911 Dispatcher. Typing : Candidate must be able to type 45 words per minute or a keystroke equivalent. This is included on the computer skills assessment exam (Criticall Test). Qualified candidates will be notified via email to self-schedule for computer testing. Selection Process : The selection process will consist of a rating of relevant experience, a typing test and computer skills assessment exam. The exam may include a combination of a computer skills assessment (multi-tasking, keyboarding speed and accuracy, numbers, memory, call summarization, and prioritizing etc.). Applicants must take the tests and obtain passing scores on each to move on to the next step in the hiring process. It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. Only those candidates who attain a passing score (70%) in the selection process will be placed on the eligible list. Applicants must obtain a passing score on the typing test in order to move forward in the hiring process. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process. Background Check: The City has determined that a thorough Police Department background check / investigation, criminal background check, and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position. Note: this process could take up to 3 months to process. Medical/Drug and Alcohol Testing: Candidates will be required to pass a medical examination, which includes drug and alcohol screening and a job-related personnel assessment with a licensed psychologist. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer resulting in the job applicant no longer being considered for the position. Current City of Minneapolis employees who apply for this job are not required to take a pre-employment drug and alcohol test. Union Representation: This position is represented by a collective bargaining agreement between the City of Minneapolis and Minnesota Public Employees Association (MnPEA) . Eligible List Statement: The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire two months after it has been established. Knowledge, Skills and Abilities Continued employment will be contingent on passing satisfactorily all of an extensive simulation and on-the-job training program in Fire, Police and EMS procedures and methods of operation for computer assisted dispatch provided after hire. Completion of FEMA incident systems courses 100,144, 200, 700 and 800. Good knowledge of the procedures and operations of the 911 Call Center, including dispatching procedures. Ability to relate and work effectively with people from diverse cultural, economic and ethnic backgrounds. Good knowledge of the geography of the City of Minneapolis. Base of knowledge in City government and operations. Good knowledge of services provided by city, county, state, and Federal emergency response and law enforcement agencies. Knowledge of police and fire field operations and procedures. Strong verbal communication skills. Ability to work in stressful and fast paced environment. Strong listening skills and ability to deal with emergency situations. Ability to assist in training others in dispatching and phone answering techniques. Ability to mentor coworkers and new employees. Benefits Summary Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the benefits page . New 12 weeks of paid parental leave City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child. Insurance Health insurance Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet and HealthPartners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica. Dental insurance The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees. Benefits Paid time off Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements . Retirement City employees earn a pension and may choose to participate in additional retirement savings programs. Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits. Deferred compensation : Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS). Transportation Eligible City employees may choose to participate in the following transportation programs: Metropass: The Metropass program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price. Parking or Van Pool: The City of Minneapolis Transportation Benefits Plan gives you options to pay certain commuting costs, such as qualified parking and van pool expenses, with pre-tax dollars. Learning and development To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine’s, and St. Mary's University of Minnesota are available to City employees. Other perks Employees can also take advantage of optional life insurance, flexible spending accounts, the Employee Assistance Program , health club discounts and more. Closing Date/Time: 9/29/2024 11:59 PM Central
Sep 20, 2024
Full Time
Position Description Are you looking for a career in a fast-paced, ever-changing, dynamic work environment? 911 Dispatchers for the City of Minneapolis answer calls for emergency assistance involving Police, Fire or EMS as well as answer other public service requests. As a 911 Dispatcher, you will prioritize and dispatch calls received at the Minneapolis Emergency Communication Center (MECC). MECC employees work in a well-equipped dispatch center. MECC is the busiest facility of its kind in the entire Midwest (outside of Chicago) and is one of a very few entirely civilian professional facilities. As a 911 Dispatcher, you are a critical link in the City's Police, Fire and EMS delivery system. You are the first and most important contact citizens have for help. Engaged - Supportive - Professional Working hours/Shift work: MECC must be staffed 24 hours a day, 7 days a week. Probationary employees are assigned shifts based on staffing needs/requirements. There is no guarantee a probationary employee will work a specific shift. Probationary employees will be assigned to different shifts during their first year, based on staffing shortages and coverage needs. Employees should expect that they would work a high percentage of weekends AND holidays. Starting Salary: $33.023 but could be higher based on relevant experience. Hiring Incentive: New hires are eligible to receive $1,000 in hiring incentives if hired in 2024. The City of Minneapolis does not sponsor applicants for work visas. Job Duties and Responsibilities Use the 911 telephone and Computer-Aided-Dispatch (CAD) systems to answer and process emergency and non-emergency requests for service from the public and other sources, classifying requests by following department procedures and policies. Provide on-going updates to responding field personnel in real time. Alert appropriate supervisory personnel when necessary. Alert appropriate supervisory personnel when necessary. Initiate emergency phone tracing using special procedures for landlines and cell phones. Operate the information radio, handling incoming radio messages from Minneapolis Police Department (MPD), Minneapolis Fire Department (MFD), Minneapolis Animal Care and Control, and other agencies as requested. Process service requests for these and other agencies. Enter missing and found person reports in the National Crime Information Center (NCIC) computer database. Monitor and respond to ShotSpotter and bait vehicle activations. Process warrant checks for MPD per requests with Hennepin, Ramsey and Anoka Counties and on NCIC. Make checks on license plates, and other items such as guns, bicycles and other items in NCIC/CJIS per requests. Monitor messages from the State computer system and disseminate information appropriately according to policy and procedure. Send teletype messages to other agencies. Enter and sign on off-duty numbers for MPD and Minneapolis Park Police Department (MPPD) Officers. During storms, collect information on power outages, downed trees and blocked streets and follow emergency storm protocols outlined in department policy. Contact other emergency service organizations, public works crews, utility companies and others as necessary. Assist in training, monitoring, testing and evaluation of new MECC Call Takers; may provide classroom training to small groups of new employees; may work with new employees and provide coaching and advice on job performance. Host and explain operations to visitors and observers. Attend community meetings and represent MECC as a member of internal and external committees and on special projects as required. Maintain necessary records. Required Qualifications Required Education : High school diploma or equivalent. Required Experience : Minimum two years Dispatch/Call Taker experience in a fast-paced, 911 environment. Licenses and Certifications : Ability to obtain as well as maintain Minnesota Criminal Justice Data Network Certification or must pass CJIS Competency Exam within 6 months of employment. Certifications are required to continue employment as a 911 Dispatcher. Typing : Candidate must be able to type 45 words per minute or a keystroke equivalent. This is included on the computer skills assessment exam (Criticall Test). Qualified candidates will be notified via email to self-schedule for computer testing. Selection Process : The selection process will consist of a rating of relevant experience, a typing test and computer skills assessment exam. The exam may include a combination of a computer skills assessment (multi-tasking, keyboarding speed and accuracy, numbers, memory, call summarization, and prioritizing etc.). Applicants must take the tests and obtain passing scores on each to move on to the next step in the hiring process. It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. Only those candidates who attain a passing score (70%) in the selection process will be placed on the eligible list. Applicants must obtain a passing score on the typing test in order to move forward in the hiring process. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process. Background Check: The City has determined that a thorough Police Department background check / investigation, criminal background check, and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position. Note: this process could take up to 3 months to process. Medical/Drug and Alcohol Testing: Candidates will be required to pass a medical examination, which includes drug and alcohol screening and a job-related personnel assessment with a licensed psychologist. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer resulting in the job applicant no longer being considered for the position. Current City of Minneapolis employees who apply for this job are not required to take a pre-employment drug and alcohol test. Union Representation: This position is represented by a collective bargaining agreement between the City of Minneapolis and Minnesota Public Employees Association (MnPEA) . Eligible List Statement: The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire two months after it has been established. Knowledge, Skills and Abilities Continued employment will be contingent on passing satisfactorily all of an extensive simulation and on-the-job training program in Fire, Police and EMS procedures and methods of operation for computer assisted dispatch provided after hire. Completion of FEMA incident systems courses 100,144, 200, 700 and 800. Good knowledge of the procedures and operations of the 911 Call Center, including dispatching procedures. Ability to relate and work effectively with people from diverse cultural, economic and ethnic backgrounds. Good knowledge of the geography of the City of Minneapolis. Base of knowledge in City government and operations. Good knowledge of services provided by city, county, state, and Federal emergency response and law enforcement agencies. Knowledge of police and fire field operations and procedures. Strong verbal communication skills. Ability to work in stressful and fast paced environment. Strong listening skills and ability to deal with emergency situations. Ability to assist in training others in dispatching and phone answering techniques. Ability to mentor coworkers and new employees. Benefits Summary Our employees enjoy competitive salaries and generous benefits. We pride ourselves on a comprehensive benefits program that supports employees' health and financial well-being. Programs, resources, and benefit eligibility varies based on position, average hours worked, location and length of service. For detailed benefits information, please visit the benefits page . New 12 weeks of paid parental leave City employees are eligible for up to 12 weeks of paid parental leave in the event of a birth or placement for adoption of a child. Insurance Health insurance Eligibility for benefits begins the first of the month following employment date. The City of Minneapolis offers eligible employees one plan design with a choice of six provider networks, allowing you to select the best option for you. Available plans include Medica Choice Passport, Medica Elect, VantagePlus with Medica, Park Nicollet and HealthPartners Medical Group First with Medica, Ridgeview Community Network powered by Medica, and Clear Value with Medica. Dental insurance The City of Minneapolis offers dental insurance through Delta Dental of Minnesota and pays 100% of the monthly premium for eligible employees. Benefits Paid time off Our generous leave package includes vacation, holidays and paid sick leave, which gives employees the opportunity to enhance their quality of life outside work. Amounts and accrual rates are based on years of experience and collective bargaining agreements . Retirement City employees earn a pension and may choose to participate in additional retirement savings programs. Pension: The City of Minneapolis participates in the Public Employees Retirement Association (PERA). Employees and the City both contribute a percentage of your pay to fund future benefits. Deferred compensation : Employees may choose to participate in pre-tax or after-tax savings plans through the Minnesota State Retirement System (MSRS). Transportation Eligible City employees may choose to participate in the following transportation programs: Metropass: The Metropass program allows eligible employees to enroll in a pass for unlimited bus or light rail rides at a discounted price. Parking or Van Pool: The City of Minneapolis Transportation Benefits Plan gives you options to pay certain commuting costs, such as qualified parking and van pool expenses, with pre-tax dollars. Learning and development To engage and develop employees, the City of Minneapolis offers classes in leadership, cultural agility, change management and more. Additionally, educational discounts at Augsburg University, Hamline University, St. Catherine’s, and St. Mary's University of Minnesota are available to City employees. Other perks Employees can also take advantage of optional life insurance, flexible spending accounts, the Employee Assistance Program , health club discounts and more. Closing Date/Time: 9/29/2024 11:59 PM Central
COUNTY OF LAKE, CA
Lake County, California, United States
Job Details Under direct supervision, learns and receives, dispatches, and maintains routine and emergency radio and telephone communications for law enforcement, emergency medical, and other public safety personnel and equipment. This includes serving as a public safety answering point for Lake County, maintaining field communications during incidents, performing general office support assignments, and other related duties as assigned. Minimum Qualifications PUBLIC SAFETY DISPATCHER I Licensing and Certifications: Possession of, or ability to obtain, an appropriate valid California driver’s license. Successful completion of the Basic Dispatcher Course and possession of a Dispatcher Certification from POST within year one (1) of employment is required to maintain employment in this classification and promote to higher levels in the class series. Education and Experience: One (1) year of full-time office support experience. Experience in a public safety agency is preferred. PUBLIC SAFETY DISPATCHER II Licensing and Certifications: Possession of, or ability to obtain, an appropriate valid California driver’s license. Completion of the Basic Dispatcher Course and possession of a Dispatcher Certification from POST. Education and Experience: One (1) year of full-time experience performing public safety dispatching work comparable to that of a Public Safety Dispatcher I with the County of Lake. General Recruitment Information This is not exhaustive of all job responsibilities. For more details, please refer to the link provided below. To view the complete job description, you have two options: Either visit https://www.governmentjobs.com/careers/lakecountyca/classspecs or simply click on this link. The information presented in job postings, job descriptions, or recruitment materials does not form a legally binding contract, either explicit or implicit. Benefits may differ among different employee groups. The details provided in these materials are subject to change or cancellation without prior notification. Prospective employees of the County of Lake must undergo the County's pre-employment medical review program upon receiving a conditional job offer before assuming their position with the County. Applicants may substitute relevant experience and/or education at a 2 to 1 ratio to fulfill minimum qualifications. For further details, individuals should reach out to the Human Resources department. ADA Accommodations Individuals in need of accommodation during the application and/or selection process under the Americans with Disabilities Act (ADA) should reach out to County of Lake Human Resources at (707) 263-2213. The County of Lake is dedicated to valuing diversity and promoting inclusion, recognizing that our diverse workforce is our most valuable asset, and ensuring our customers remain our top priority. The County is an Equal Opportunity-Affirmative Action Employer Veteran's Preference RETIREMENT - County employees are members of the California Public Employee Retirement system (CalPERS).CalPERS provides a defined benefit pension at retirement for County employees.The pension formulas and employee contribution amounts may vary by bargaining unit, date of hire, prior qualifying service, and classification. Please contact Human Resources for more information. HEALTH AND INSURANCE BENEFITS - Medical, dental, hospital, vision, life and disability coverage is available to employees and their dependents. The County contributes $1,500 of the monthly premiums for the insurance plan options. VACATION ACCRUAL may be adjusted for current city or county government employees. VACATION - 80 hours per year during the first five years of service, 120 hours per year after five years, and additional accruals based on years of service beyond fifteen years. Pro-rated for part-time employees. SICK LEAVE - Accrues at a rate of 96 hours per year. Pro-rated for part-time employees. HOLIDAYS - An average of twelve paid 8-hour holidays per year. Pro-rated for part-time employees. SALARY - Lake County has an adopted salary schedule. The salary range for most classifications is in five increments with a provision for longevity increases. Appointments are normally made at the first step of the salary range. SOCIAL SECURITY - County employees participate in Social Security. CALIFORNIA STATE DISABILITY INSURANCE - SDI is available to some County employees. DEFERRED COMPENSATION PLANS and CREDIT UNION MEMBERSHIPS are available to County employees. Closing Date/Time: 10/17/2024 5:00 PM Pacific
Sep 19, 2024
Full Time
Job Details Under direct supervision, learns and receives, dispatches, and maintains routine and emergency radio and telephone communications for law enforcement, emergency medical, and other public safety personnel and equipment. This includes serving as a public safety answering point for Lake County, maintaining field communications during incidents, performing general office support assignments, and other related duties as assigned. Minimum Qualifications PUBLIC SAFETY DISPATCHER I Licensing and Certifications: Possession of, or ability to obtain, an appropriate valid California driver’s license. Successful completion of the Basic Dispatcher Course and possession of a Dispatcher Certification from POST within year one (1) of employment is required to maintain employment in this classification and promote to higher levels in the class series. Education and Experience: One (1) year of full-time office support experience. Experience in a public safety agency is preferred. PUBLIC SAFETY DISPATCHER II Licensing and Certifications: Possession of, or ability to obtain, an appropriate valid California driver’s license. Completion of the Basic Dispatcher Course and possession of a Dispatcher Certification from POST. Education and Experience: One (1) year of full-time experience performing public safety dispatching work comparable to that of a Public Safety Dispatcher I with the County of Lake. General Recruitment Information This is not exhaustive of all job responsibilities. For more details, please refer to the link provided below. To view the complete job description, you have two options: Either visit https://www.governmentjobs.com/careers/lakecountyca/classspecs or simply click on this link. The information presented in job postings, job descriptions, or recruitment materials does not form a legally binding contract, either explicit or implicit. Benefits may differ among different employee groups. The details provided in these materials are subject to change or cancellation without prior notification. Prospective employees of the County of Lake must undergo the County's pre-employment medical review program upon receiving a conditional job offer before assuming their position with the County. Applicants may substitute relevant experience and/or education at a 2 to 1 ratio to fulfill minimum qualifications. For further details, individuals should reach out to the Human Resources department. ADA Accommodations Individuals in need of accommodation during the application and/or selection process under the Americans with Disabilities Act (ADA) should reach out to County of Lake Human Resources at (707) 263-2213. The County of Lake is dedicated to valuing diversity and promoting inclusion, recognizing that our diverse workforce is our most valuable asset, and ensuring our customers remain our top priority. The County is an Equal Opportunity-Affirmative Action Employer Veteran's Preference RETIREMENT - County employees are members of the California Public Employee Retirement system (CalPERS).CalPERS provides a defined benefit pension at retirement for County employees.The pension formulas and employee contribution amounts may vary by bargaining unit, date of hire, prior qualifying service, and classification. Please contact Human Resources for more information. HEALTH AND INSURANCE BENEFITS - Medical, dental, hospital, vision, life and disability coverage is available to employees and their dependents. The County contributes $1,500 of the monthly premiums for the insurance plan options. VACATION ACCRUAL may be adjusted for current city or county government employees. VACATION - 80 hours per year during the first five years of service, 120 hours per year after five years, and additional accruals based on years of service beyond fifteen years. Pro-rated for part-time employees. SICK LEAVE - Accrues at a rate of 96 hours per year. Pro-rated for part-time employees. HOLIDAYS - An average of twelve paid 8-hour holidays per year. Pro-rated for part-time employees. SALARY - Lake County has an adopted salary schedule. The salary range for most classifications is in five increments with a provision for longevity increases. Appointments are normally made at the first step of the salary range. SOCIAL SECURITY - County employees participate in Social Security. CALIFORNIA STATE DISABILITY INSURANCE - SDI is available to some County employees. DEFERRED COMPENSATION PLANS and CREDIT UNION MEMBERSHIPS are available to County employees. Closing Date/Time: 10/17/2024 5:00 PM Pacific
Announcement Number: 48889 Open to all qualified persons. Posted 09/18/2024 Recruiter: MELISSA PONTILLO Email: mpontillo@admin.nv.gov Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Under close supervision, incumbents receive training in performing the duties described in the series concept and may progress to the next level in the series upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. This is the trainee level in the series. Provides law enforcement and public safety dispatch services to field game wardens and in contract with federal law enforcement agencies on the NDOW frequency throughout the State from the central dispatch center in Reno. Dispatch Center Hours are from 6am to 11pm with each shift being 10 hours. Dispatch Center is not a 911 PSAP Center and has Thanksgiving and Christmas holidays off. Dispatchers also provide general dispatch services for all non-law enforcement NDOW employees in the field and for NDOW's helicopter flights. There are two positions being recruited and at all three levels - Public Safety Dispatcher 1, 2, and 3. Please apply for any or all recruitments that you are interested in and you feel you meet the qualifications. To apply for the recruitment, you will need to submit application online at: https://nvapps.state.nv.us. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. ***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and one year of general work experience; OR graduation from high school to include successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch; OR an equivalent combination of education and experience as described above. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: https://pebp.nv.gov/ More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Sep 19, 2024
Full Time
Announcement Number: 48889 Open to all qualified persons. Posted 09/18/2024 Recruiter: MELISSA PONTILLO Email: mpontillo@admin.nv.gov Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Under close supervision, incumbents receive training in performing the duties described in the series concept and may progress to the next level in the series upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. This is the trainee level in the series. Provides law enforcement and public safety dispatch services to field game wardens and in contract with federal law enforcement agencies on the NDOW frequency throughout the State from the central dispatch center in Reno. Dispatch Center Hours are from 6am to 11pm with each shift being 10 hours. Dispatch Center is not a 911 PSAP Center and has Thanksgiving and Christmas holidays off. Dispatchers also provide general dispatch services for all non-law enforcement NDOW employees in the field and for NDOW's helicopter flights. There are two positions being recruited and at all three levels - Public Safety Dispatcher 1, 2, and 3. Please apply for any or all recruitments that you are interested in and you feel you meet the qualifications. To apply for the recruitment, you will need to submit application online at: https://nvapps.state.nv.us. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. ***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and one year of general work experience; OR graduation from high school to include successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch; OR an equivalent combination of education and experience as described above. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: https://pebp.nv.gov/ More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Announcement Number: 48889 Open to all qualified persons. Posted 09/18/2024 Recruiter: MELISSA PONTILLO Email: mpontillo@admin.nv.gov Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Under close supervision, incumbents receive training in performing the duties described in the series concept and may progress to the next level in the series upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. This is the trainee level in the series. Provides law enforcement and public safety dispatch services to field game wardens and in contract with federal law enforcement agencies on the NDOW frequency throughout the State from the central dispatch center in Reno. Dispatch Center Hours are from 6am to 11pm with each shift being 10 hours. Dispatch Center is not a 911 PSAP Center and has Thanksgiving and Christmas holidays off. Dispatchers also provide general dispatch services for all non-law enforcement NDOW employees in the field and for NDOW's helicopter flights. There are two positions being recruited and at all three levels - Public Safety Dispatcher 1, 2, and 3. Please apply for any or all recruitments that you are interested in and you feel you meet the qualifications. To apply for the recruitment, you will need to submit application online at: https://nvapps.state.nv.us. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. ***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and one year of general work experience; OR graduation from high school to include successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch; OR an equivalent combination of education and experience as described above. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: https://pebp.nv.gov/ More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Sep 19, 2024
Full Time
Announcement Number: 48889 Open to all qualified persons. Posted 09/18/2024 Recruiter: MELISSA PONTILLO Email: mpontillo@admin.nv.gov Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Under close supervision, incumbents receive training in performing the duties described in the series concept and may progress to the next level in the series upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. This is the trainee level in the series. Provides law enforcement and public safety dispatch services to field game wardens and in contract with federal law enforcement agencies on the NDOW frequency throughout the State from the central dispatch center in Reno. Dispatch Center Hours are from 6am to 11pm with each shift being 10 hours. Dispatch Center is not a 911 PSAP Center and has Thanksgiving and Christmas holidays off. Dispatchers also provide general dispatch services for all non-law enforcement NDOW employees in the field and for NDOW's helicopter flights. There are two positions being recruited and at all three levels - Public Safety Dispatcher 1, 2, and 3. Please apply for any or all recruitments that you are interested in and you feel you meet the qualifications. To apply for the recruitment, you will need to submit application online at: https://nvapps.state.nv.us. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. ***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and one year of general work experience; OR graduation from high school to include successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch; OR an equivalent combination of education and experience as described above. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: https://pebp.nv.gov/ More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Announcement Number: 48887 Open to all qualified persons. Posted 09/18/2024 Recruiter: MELISSA PONTILLO Email: mpontillo@admin.nv.gov Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Incumbents perform the full range of duties described in the series concept and, in addition, act as a lead worker over lower-level Public Safety Dispatchers to include work review and assignment, training, and providing input regarding performance evaluations and discipline as needed. This is the journey level in the series. Provides law enforcement and public safety dispatch services to field game wardens and in contract with federal law enforcement agencies on the NDOW frequency throughout the State from the central dispatch center in Reno. Dispatch Center Hours are from 6am to 11pm with each shift being 10 hours. Dispatch Center is not a 911 PSAP Center and has Thanksgiving and Christmas holidays off. Dispatchers also provide general dispatch services for all non-law enforcement NDOW employees in the field and for NDOW's helicopter flights. There are two positions being recruited and at all three levels, Public Safety Dispatcher 1, 2, and 3. Please apply for any or all recruitments that you are interested in and you feel you meet the qualifications. To apply for the recruitment, you will need to submit application online at: https://nvapps.state.nv.us. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. ***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Two years of experience in law enforcement communications including control of ten or more units and the use of State and national criminal justice information systems; OR one year of experience as a Public Safety Dispatcher II in Nevada State service. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: https://pebp.nv.gov/ More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Sep 19, 2024
Full Time
Announcement Number: 48887 Open to all qualified persons. Posted 09/18/2024 Recruiter: MELISSA PONTILLO Email: mpontillo@admin.nv.gov Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Incumbents perform the full range of duties described in the series concept and, in addition, act as a lead worker over lower-level Public Safety Dispatchers to include work review and assignment, training, and providing input regarding performance evaluations and discipline as needed. This is the journey level in the series. Provides law enforcement and public safety dispatch services to field game wardens and in contract with federal law enforcement agencies on the NDOW frequency throughout the State from the central dispatch center in Reno. Dispatch Center Hours are from 6am to 11pm with each shift being 10 hours. Dispatch Center is not a 911 PSAP Center and has Thanksgiving and Christmas holidays off. Dispatchers also provide general dispatch services for all non-law enforcement NDOW employees in the field and for NDOW's helicopter flights. There are two positions being recruited and at all three levels, Public Safety Dispatcher 1, 2, and 3. Please apply for any or all recruitments that you are interested in and you feel you meet the qualifications. To apply for the recruitment, you will need to submit application online at: https://nvapps.state.nv.us. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. ***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Two years of experience in law enforcement communications including control of ten or more units and the use of State and national criminal justice information systems; OR one year of experience as a Public Safety Dispatcher II in Nevada State service. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: https://pebp.nv.gov/ More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Announcement Number: 48887 Open to all qualified persons. Posted 09/18/2024 Recruiter: MELISSA PONTILLO Email: mpontillo@admin.nv.gov Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Incumbents perform the full range of duties described in the series concept and, in addition, act as a lead worker over lower-level Public Safety Dispatchers to include work review and assignment, training, and providing input regarding performance evaluations and discipline as needed. This is the journey level in the series. Provides law enforcement and public safety dispatch services to field game wardens and in contract with federal law enforcement agencies on the NDOW frequency throughout the State from the central dispatch center in Reno. Dispatch Center Hours are from 6am to 11pm with each shift being 10 hours. Dispatch Center is not a 911 PSAP Center and has Thanksgiving and Christmas holidays off. Dispatchers also provide general dispatch services for all non-law enforcement NDOW employees in the field and for NDOW's helicopter flights. There are two positions being recruited and at all three levels, Public Safety Dispatcher 1, 2, and 3. Please apply for any or all recruitments that you are interested in and you feel you meet the qualifications. To apply for the recruitment, you will need to submit application online at: https://nvapps.state.nv.us. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. ***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Two years of experience in law enforcement communications including control of ten or more units and the use of State and national criminal justice information systems; OR one year of experience as a Public Safety Dispatcher II in Nevada State service. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: https://pebp.nv.gov/ More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Sep 19, 2024
Full Time
Announcement Number: 48887 Open to all qualified persons. Posted 09/18/2024 Recruiter: MELISSA PONTILLO Email: mpontillo@admin.nv.gov Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Incumbents perform the full range of duties described in the series concept and, in addition, act as a lead worker over lower-level Public Safety Dispatchers to include work review and assignment, training, and providing input regarding performance evaluations and discipline as needed. This is the journey level in the series. Provides law enforcement and public safety dispatch services to field game wardens and in contract with federal law enforcement agencies on the NDOW frequency throughout the State from the central dispatch center in Reno. Dispatch Center Hours are from 6am to 11pm with each shift being 10 hours. Dispatch Center is not a 911 PSAP Center and has Thanksgiving and Christmas holidays off. Dispatchers also provide general dispatch services for all non-law enforcement NDOW employees in the field and for NDOW's helicopter flights. There are two positions being recruited and at all three levels, Public Safety Dispatcher 1, 2, and 3. Please apply for any or all recruitments that you are interested in and you feel you meet the qualifications. To apply for the recruitment, you will need to submit application online at: https://nvapps.state.nv.us. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. ***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Two years of experience in law enforcement communications including control of ten or more units and the use of State and national criminal justice information systems; OR one year of experience as a Public Safety Dispatcher II in Nevada State service. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: https://pebp.nv.gov/ More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Announcement Number: 48888 Open to all qualified persons. Posted 09/18/2024 Recruiter: MELISSA PONTILLO Email: mpontillo@admin.nv.gov Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Incumbents continue to receive training in performing the full range of duties described in the series concept and may progress to the next level in the series upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. This is the continuing trainee level in the series. Provides law enforcement and public safety dispatch services to field game wardens and in contract with federal law enforcement agencies on the NDOW frequency throughout the State from the central dispatch center in Reno. Dispatch Center Hours are from 6am to 11pm with each shift being 10 hours. Dispatch Center is not a 911 PSAP Center and has Thanksgiving and Christmas holidays off. Dispatchers also provide general dispatch services for all non-law enforcement NDOW employees in the field and for NDOW's helicopter flights. There are two positions being recruited and at all three levels - Public Safety Dispatcher 1, 2, and 3. Please apply for any or all recruitments that you are interested in and you feel you meet the qualifications. To apply for the recruitment, you will need to submit application online at: https://nvapps.state.nv.us. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. ***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) One year of experience in law enforcement communications or dispatch work; OR one year of experience as a Public Safety Dispatcher I in Nevada State service. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: https://pebp.nv.gov/ More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Sep 19, 2024
Full Time
Announcement Number: 48888 Open to all qualified persons. Posted 09/18/2024 Recruiter: MELISSA PONTILLO Email: mpontillo@admin.nv.gov Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Incumbents continue to receive training in performing the full range of duties described in the series concept and may progress to the next level in the series upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. This is the continuing trainee level in the series. Provides law enforcement and public safety dispatch services to field game wardens and in contract with federal law enforcement agencies on the NDOW frequency throughout the State from the central dispatch center in Reno. Dispatch Center Hours are from 6am to 11pm with each shift being 10 hours. Dispatch Center is not a 911 PSAP Center and has Thanksgiving and Christmas holidays off. Dispatchers also provide general dispatch services for all non-law enforcement NDOW employees in the field and for NDOW's helicopter flights. There are two positions being recruited and at all three levels - Public Safety Dispatcher 1, 2, and 3. Please apply for any or all recruitments that you are interested in and you feel you meet the qualifications. To apply for the recruitment, you will need to submit application online at: https://nvapps.state.nv.us. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. ***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) One year of experience in law enforcement communications or dispatch work; OR one year of experience as a Public Safety Dispatcher I in Nevada State service. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: https://pebp.nv.gov/ More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Announcement Number: 48888 Open to all qualified persons. Posted 09/18/2024 Recruiter: MELISSA PONTILLO Email: mpontillo@admin.nv.gov Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Incumbents continue to receive training in performing the full range of duties described in the series concept and may progress to the next level in the series upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. This is the continuing trainee level in the series. Provides law enforcement and public safety dispatch services to field game wardens and in contract with federal law enforcement agencies on the NDOW frequency throughout the State from the central dispatch center in Reno. Dispatch Center Hours are from 6am to 11pm with each shift being 10 hours. Dispatch Center is not a 911 PSAP Center and has Thanksgiving and Christmas holidays off. Dispatchers also provide general dispatch services for all non-law enforcement NDOW employees in the field and for NDOW's helicopter flights. There are two positions being recruited and at all three levels - Public Safety Dispatcher 1, 2, and 3. Please apply for any or all recruitments that you are interested in and you feel you meet the qualifications. To apply for the recruitment, you will need to submit application online at: https://nvapps.state.nv.us. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. ***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) One year of experience in law enforcement communications or dispatch work; OR one year of experience as a Public Safety Dispatcher I in Nevada State service. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: https://pebp.nv.gov/ More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Sep 19, 2024
Full Time
Announcement Number: 48888 Open to all qualified persons. Posted 09/18/2024 Recruiter: MELISSA PONTILLO Email: mpontillo@admin.nv.gov Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Incumbents continue to receive training in performing the full range of duties described in the series concept and may progress to the next level in the series upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. This is the continuing trainee level in the series. Provides law enforcement and public safety dispatch services to field game wardens and in contract with federal law enforcement agencies on the NDOW frequency throughout the State from the central dispatch center in Reno. Dispatch Center Hours are from 6am to 11pm with each shift being 10 hours. Dispatch Center is not a 911 PSAP Center and has Thanksgiving and Christmas holidays off. Dispatchers also provide general dispatch services for all non-law enforcement NDOW employees in the field and for NDOW's helicopter flights. There are two positions being recruited and at all three levels - Public Safety Dispatcher 1, 2, and 3. Please apply for any or all recruitments that you are interested in and you feel you meet the qualifications. To apply for the recruitment, you will need to submit application online at: https://nvapps.state.nv.us. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. ***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) One year of experience in law enforcement communications or dispatch work; OR one year of experience as a Public Safety Dispatcher I in Nevada State service. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: https://pebp.nv.gov/ More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Merced County, CA
Merced, California, United States
Examples of Duties This recruitment is being established to obtain a current eligible list for both Full time and Extra-Help vacancies. Extra-Help are not entitled to county benefits and are limited to a maximum of 25 hours per week. Duties may include, but are not limited to, the following: Operates a digital private branch telephone console, which may include a system display terminal. Replies to incoming calls from trunk station and auto attendant. Screens and distributes calls appropriately. Determines through inquiry the proper connection. Gives general information to the public. Pages staff. Assists callers who require operator assistance to appropriate line or voice mailbox. Performs clerical work such as typing and distributing forms to staff. Troubleshoots telephone problems or emergencies and assesses need to call telephone technicians. Assists staff in telephone instrument programming. Extracts appropriate client information from on-line computer system. May regularly update employee telephone listings to insure proper call distribution. Makes phone changes via telephone computer system. Provides new employee phone and voicemail training. May announce emergency evacuations, if needed. Prepares Electronic Benefit Transfer (EBT) cards and instructs clients on PIN process. Minimum Qualifications Experience: Six (6) months of experience in the operation of a communications console. OR Education: Successful completion of a comprehensive training program in the operation of a communications console may substitute for the required experience. Essential Functions ESSENTIAL FUNCTIONS Operate a personal computer and other office equipment, including repetitive hand and arm motions. Occasionally bend, stoop, kneel, twist squat, balance or crawl. Frequently sit for extended periods. Communicate effectively with others in person and over the telephone. Analyze data, interpret directions, procedures and regulations, and develop appropriate responses. Perform job duties under stressful conditions. Respond appropriately to situations. Maintain confidential information in accordance with legal standards and/or County regulations. Regular attendance is an essential function. Knowledge of: System features, techniques and procedures used in the operation of a communications console. Operation of a system display terminal. Procedures, features, and functions of an auto attendant and voice mail system. Modern office methods and procedures. Ability to: Demonstrate a high level of skill in operating a communications console. Answer, screen, and appropriately distribute a high volume of calls. Learn telephone numbers frequently called. Do a variety of clerical work of average difficulty. Establish and maintain cooperative relations with others. HOLIDAYS & LEAVES VACATION 10 days the first 5 years of continuous employment (limited to a maximum of 160 hours), 15 days in the second 5 years of continuous employment (limited to a maximum of 240 hours), and 20 days after 10 years of continuous employment (limited to a maximum of 320 hours). SICK LEAVE 0.0625 hours sick leave for each paid regularly scheduled work hour. 16 days (130 hours per year) with unlimited accumulation. Optional annual buy back of a portion of accumulated sick leave hours upon meeting certain criteria. HOLIDAYS Twelve paid holidays annually plus two optional holidays. BEREAVEMENT LEAVE Five (5) regularly scheduled workdays. INSURANCE HEALTH INSURANCE Medical Insurance - Merced County offers multiple Medical Plans and contributes towards employee and dependent premiums. Medical plan availability varies based on bargaining units. Anthem 500 EPO Anthem 1500 EPO Anthem HDHP (High Deductible Medical Plan) with Health Savings Account (HSA) Anthem HDHP (High Deductible Medical Plan) without Health Savings Account (HSA) Dental Insurance -Delta Dental County pays 100% of the premium for employees and 50% for dependent(s) Vision Insurance - VSP County pays 100% of the premium for employees and 50% for dependent(s) DISABILITY INSURANCE State Disability Insurance (SDI) Merced County non-management employees are enrolled in the State Disability Insurance Program (SDI). Premiums for this insurance are paid by the employee. This insurance is administered solely by the State, who determines eligibility and payments. Benefit amounts are based on the quarter with the highest wages earned within the base period. LIFE INSURANCE County-paid Life and Accidental Death & Dismemberment Insurance Represented Employees $10,000 Voluntary Term and Whole Life Insurance are available - premium paid by employee RETIREMENT DEFERRED COMPENSATION The County offers a 457 Deferred Compensation Plan. Employees choose their investment funds and can make pretax contributions to the plan up to the maximum allowable. MERCED COUNTY EMPLOYEE RETIREMENT ASSOCIATION The retirement plan is a defined benefit plan administered pursuant to the County Employees Retirement Law of 1937 and other provisions of the California Government Code. MCERA members also pay into Social Security.The applicable benefit formula is dependent upon your hire date with an MCERA employer; yourpension amount will be determined by your age, years of service and final compensation amount. EXTRA HELP EMPLOYEES DO NOT QUALIFY FOR COUNTY BENEFITS. EMPLOYEE PROGRAMS EMPLOYEE ASSISTANCE PROGRAM (EAP) Anthem EAP services provide up to five face-to-face counseling sessions per incident and provides a toll-free "800" hotline available 24/7 for emergencies and crisis intervention. EAP services include counseling services, legal services, financial services and work-life resource services. EMPLOYEE TICKETS, COUPONS, and DISCOUNTS The County of Merced has partnered with Employee Savings Tickets to provide discounted coupons and tickets for all county employees to attractions throughout the state and out-of-state. The discounts and coupons are available for shopping, movies, sporting events, theme parks, zoos and aquariums and much more. THIS BULLETIN IS NOT A CONTRACT AND DOES NOT CREATE CONTRACTUAL OR LEGAL RIGHTS ON BEHALF OF ANY EMPLOYEE. THIS BULLETIN IS SUBJECT OF BEING SUPPLEMENTED, MODIFIED, WITHDRAWN OR OTHERWISE CHANGED PENDING LABOR AGREEMENTS AND/OR AT THE DISCRETION OF THE COUNTY EXECUTIVE OFFICER OR AS THE BOARD OF SUPERVISORS DEEM NECESSARY. For answers to specific questions regarding employee benefits, please call Human Resources at 209.385.7682 Closing Date/Time: Continuous
Sep 18, 2024
Variable Shift
Examples of Duties This recruitment is being established to obtain a current eligible list for both Full time and Extra-Help vacancies. Extra-Help are not entitled to county benefits and are limited to a maximum of 25 hours per week. Duties may include, but are not limited to, the following: Operates a digital private branch telephone console, which may include a system display terminal. Replies to incoming calls from trunk station and auto attendant. Screens and distributes calls appropriately. Determines through inquiry the proper connection. Gives general information to the public. Pages staff. Assists callers who require operator assistance to appropriate line or voice mailbox. Performs clerical work such as typing and distributing forms to staff. Troubleshoots telephone problems or emergencies and assesses need to call telephone technicians. Assists staff in telephone instrument programming. Extracts appropriate client information from on-line computer system. May regularly update employee telephone listings to insure proper call distribution. Makes phone changes via telephone computer system. Provides new employee phone and voicemail training. May announce emergency evacuations, if needed. Prepares Electronic Benefit Transfer (EBT) cards and instructs clients on PIN process. Minimum Qualifications Experience: Six (6) months of experience in the operation of a communications console. OR Education: Successful completion of a comprehensive training program in the operation of a communications console may substitute for the required experience. Essential Functions ESSENTIAL FUNCTIONS Operate a personal computer and other office equipment, including repetitive hand and arm motions. Occasionally bend, stoop, kneel, twist squat, balance or crawl. Frequently sit for extended periods. Communicate effectively with others in person and over the telephone. Analyze data, interpret directions, procedures and regulations, and develop appropriate responses. Perform job duties under stressful conditions. Respond appropriately to situations. Maintain confidential information in accordance with legal standards and/or County regulations. Regular attendance is an essential function. Knowledge of: System features, techniques and procedures used in the operation of a communications console. Operation of a system display terminal. Procedures, features, and functions of an auto attendant and voice mail system. Modern office methods and procedures. Ability to: Demonstrate a high level of skill in operating a communications console. Answer, screen, and appropriately distribute a high volume of calls. Learn telephone numbers frequently called. Do a variety of clerical work of average difficulty. Establish and maintain cooperative relations with others. HOLIDAYS & LEAVES VACATION 10 days the first 5 years of continuous employment (limited to a maximum of 160 hours), 15 days in the second 5 years of continuous employment (limited to a maximum of 240 hours), and 20 days after 10 years of continuous employment (limited to a maximum of 320 hours). SICK LEAVE 0.0625 hours sick leave for each paid regularly scheduled work hour. 16 days (130 hours per year) with unlimited accumulation. Optional annual buy back of a portion of accumulated sick leave hours upon meeting certain criteria. HOLIDAYS Twelve paid holidays annually plus two optional holidays. BEREAVEMENT LEAVE Five (5) regularly scheduled workdays. INSURANCE HEALTH INSURANCE Medical Insurance - Merced County offers multiple Medical Plans and contributes towards employee and dependent premiums. Medical plan availability varies based on bargaining units. Anthem 500 EPO Anthem 1500 EPO Anthem HDHP (High Deductible Medical Plan) with Health Savings Account (HSA) Anthem HDHP (High Deductible Medical Plan) without Health Savings Account (HSA) Dental Insurance -Delta Dental County pays 100% of the premium for employees and 50% for dependent(s) Vision Insurance - VSP County pays 100% of the premium for employees and 50% for dependent(s) DISABILITY INSURANCE State Disability Insurance (SDI) Merced County non-management employees are enrolled in the State Disability Insurance Program (SDI). Premiums for this insurance are paid by the employee. This insurance is administered solely by the State, who determines eligibility and payments. Benefit amounts are based on the quarter with the highest wages earned within the base period. LIFE INSURANCE County-paid Life and Accidental Death & Dismemberment Insurance Represented Employees $10,000 Voluntary Term and Whole Life Insurance are available - premium paid by employee RETIREMENT DEFERRED COMPENSATION The County offers a 457 Deferred Compensation Plan. Employees choose their investment funds and can make pretax contributions to the plan up to the maximum allowable. MERCED COUNTY EMPLOYEE RETIREMENT ASSOCIATION The retirement plan is a defined benefit plan administered pursuant to the County Employees Retirement Law of 1937 and other provisions of the California Government Code. MCERA members also pay into Social Security.The applicable benefit formula is dependent upon your hire date with an MCERA employer; yourpension amount will be determined by your age, years of service and final compensation amount. EXTRA HELP EMPLOYEES DO NOT QUALIFY FOR COUNTY BENEFITS. EMPLOYEE PROGRAMS EMPLOYEE ASSISTANCE PROGRAM (EAP) Anthem EAP services provide up to five face-to-face counseling sessions per incident and provides a toll-free "800" hotline available 24/7 for emergencies and crisis intervention. EAP services include counseling services, legal services, financial services and work-life resource services. EMPLOYEE TICKETS, COUPONS, and DISCOUNTS The County of Merced has partnered with Employee Savings Tickets to provide discounted coupons and tickets for all county employees to attractions throughout the state and out-of-state. The discounts and coupons are available for shopping, movies, sporting events, theme parks, zoos and aquariums and much more. THIS BULLETIN IS NOT A CONTRACT AND DOES NOT CREATE CONTRACTUAL OR LEGAL RIGHTS ON BEHALF OF ANY EMPLOYEE. THIS BULLETIN IS SUBJECT OF BEING SUPPLEMENTED, MODIFIED, WITHDRAWN OR OTHERWISE CHANGED PENDING LABOR AGREEMENTS AND/OR AT THE DISCRETION OF THE COUNTY EXECUTIVE OFFICER OR AS THE BOARD OF SUPERVISORS DEEM NECESSARY. For answers to specific questions regarding employee benefits, please call Human Resources at 209.385.7682 Closing Date/Time: Continuous
City of Portland, Oregon
Portland, Oregon, United States
The Position J ob Appointment: Regular, Full-time Work Schedule: Monday - Friday, 6:45 am- 3:15 pm. An alternate schedule may be available after probation. Work Location: On-site; In-person work is to be conducted at 3315 NW 26th Avenue, Portland, OR 97210. Benefits: Please check our benefit tab for an overview of benefits for this position. Union Representation: This classification is represented by the District Council of Trade Unions (DCTU). To view this labor agreement, please click here . Applicants start at the entry salary rate . If you are a DCTU-represented employee, see the labor agreement for additional information or talk to your union representative. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a cover letter and resume. Position Summary The Bureau of Fleet & Facilities is looking for a Facilities Dispatcher who, under general supervision, will oversee the day-to-day maintenance and operations of City buildings. This role involves scheduling and dispatching Facilities Maintenance Technicians and building trades workers, as well as programming and troubleshooting lighting, HVAC, security, and other systems using direct digital controls. Additionally, the Dispatcher will create and manage access cards for City employees, utilize a computerized work management system to coordinate maintenance services, and handle scheduling for public meeting rooms, including room setups, audio-visual equipment, and security arrangements. As a Facilities Dispatcher , you will: Prioritize, schedule, and account for the activities of Facilities Maintenance staff and of contract maintenance personnel using a computerized work management system; dispatch maintenance staff in response to calls for service. Ensure that routine maintenance schedules are adhered to and within guidelines; revise them as necessary. Schedule contracted services such as custodial, pest control, security, and recycling. Generate work orders and produce reports using facilities maintenance software. Interact with a variety of direct digital control systems, such as elevators, lighting, HVAC systems, locks and access cards in buildings equipped with these controls. Issue identification and access key cards to multiple City owned and/or operated facilities. Schedule the use of downtown meeting rooms and arrange for set-up of seating and security services as necessary. Appl y knowledge of basic safety and regulatory requirements to notify staff of potential hazards. Support Facilities Services by performing a variety of administrative functions such as mail sorting, routing telephone calls and messages, maintaining databases, and running reports. Provide coverage for certain Maintenance Planner/Scheduler and Storekeeper roles as needed. Perform related duties as assigned. About the Bureau: The Bureau of Fleet & Facilities (BFF) manages over 1.5 million square feet of City-owned facility assets valued at approximately $900 million, including the City’s highest-profile civic facilities. The organization provides facility operations and maintenance, capital project development and management, space planning and management, and property management and leasing services for City bureaus. The organization is also responsible for long-range capital and real estate planning. Questions? Amanda Hillebrecht, Senior Recruiter Bureau of Human Resources Amanda.Hillebrecht@portlandoregon.gov To Qualify The following minimum qualifications are required for this position: E xperience using computerized work order scheduling and tracking systems. E xperience applying facilities maintenance terminology, techniques, and priorities. Ability to maintain files, records, and documentation. E xperience monitoring building systems and controls. Ability to prioritiz e an array of tasks according to general guidelines and practical constraints. E xperience providing a high level of customer service and maintaining effective working relationships with supervisors, co-workers, customers, and others encountered in the course of work. Applicants must also possess: A current/valid state driver's license. Applicants must meet City " good driver " requirements. Although not required, you may have the following: O ne year of journey-level experience in building maintenance; or an equivalent combination of training and experience. The Recruitment Process STEP 1: Apply online between September 16 , 2024 and September 30 , 2024 Required Application Materials: Resume Cover Letter Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.) Application Tips: The City of Portland has How to Apply Videos and offers How to Apply Classes once per month. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement. Your cover letter should include details describing your education, training, and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your resume should support the details described in your cover letter. You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting. We encourage the use of AI to generate ideas and then tailor them to reflect your own experiences and skills.” Do not attach materials not requested. All completed applications for this position must be submitted no later than the closing date and time of this recruitment. All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted. Step 2: Minimum Qualification Evaluation: Week of September 30 , 2024 An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%. Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required before the establishment of the eligible list and/or final selection. Step 3: Establishment of Eligible List: Week of October 7 , 2024 Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Step 4: Selection (Interview): Mid-October The hiring bureau will review and select candidates to interview. Step 5: Offer of Employment: Late October Step 6: Start Date: Nov ember A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change* Additional Information Click here for additional information regarding the following: Veteran Preference ADA, Pregnancy, and Religious Accommodations Work Status Equal Employment Opportunity A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to Health Care (Medical, Vision and Dental) Carrot Fertility Wellness Benefits Life Insurance Long-term disability coverage to eligible employees and their families. Employee Assistance Plan Flexible Spending Accounts Retirement Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer Family Medical Leave City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers . Closing Date/Time: 9/30/2024 11:59 PM Pacific
Sep 17, 2024
Full Time
The Position J ob Appointment: Regular, Full-time Work Schedule: Monday - Friday, 6:45 am- 3:15 pm. An alternate schedule may be available after probation. Work Location: On-site; In-person work is to be conducted at 3315 NW 26th Avenue, Portland, OR 97210. Benefits: Please check our benefit tab for an overview of benefits for this position. Union Representation: This classification is represented by the District Council of Trade Unions (DCTU). To view this labor agreement, please click here . Applicants start at the entry salary rate . If you are a DCTU-represented employee, see the labor agreement for additional information or talk to your union representative. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a cover letter and resume. Position Summary The Bureau of Fleet & Facilities is looking for a Facilities Dispatcher who, under general supervision, will oversee the day-to-day maintenance and operations of City buildings. This role involves scheduling and dispatching Facilities Maintenance Technicians and building trades workers, as well as programming and troubleshooting lighting, HVAC, security, and other systems using direct digital controls. Additionally, the Dispatcher will create and manage access cards for City employees, utilize a computerized work management system to coordinate maintenance services, and handle scheduling for public meeting rooms, including room setups, audio-visual equipment, and security arrangements. As a Facilities Dispatcher , you will: Prioritize, schedule, and account for the activities of Facilities Maintenance staff and of contract maintenance personnel using a computerized work management system; dispatch maintenance staff in response to calls for service. Ensure that routine maintenance schedules are adhered to and within guidelines; revise them as necessary. Schedule contracted services such as custodial, pest control, security, and recycling. Generate work orders and produce reports using facilities maintenance software. Interact with a variety of direct digital control systems, such as elevators, lighting, HVAC systems, locks and access cards in buildings equipped with these controls. Issue identification and access key cards to multiple City owned and/or operated facilities. Schedule the use of downtown meeting rooms and arrange for set-up of seating and security services as necessary. Appl y knowledge of basic safety and regulatory requirements to notify staff of potential hazards. Support Facilities Services by performing a variety of administrative functions such as mail sorting, routing telephone calls and messages, maintaining databases, and running reports. Provide coverage for certain Maintenance Planner/Scheduler and Storekeeper roles as needed. Perform related duties as assigned. About the Bureau: The Bureau of Fleet & Facilities (BFF) manages over 1.5 million square feet of City-owned facility assets valued at approximately $900 million, including the City’s highest-profile civic facilities. The organization provides facility operations and maintenance, capital project development and management, space planning and management, and property management and leasing services for City bureaus. The organization is also responsible for long-range capital and real estate planning. Questions? Amanda Hillebrecht, Senior Recruiter Bureau of Human Resources Amanda.Hillebrecht@portlandoregon.gov To Qualify The following minimum qualifications are required for this position: E xperience using computerized work order scheduling and tracking systems. E xperience applying facilities maintenance terminology, techniques, and priorities. Ability to maintain files, records, and documentation. E xperience monitoring building systems and controls. Ability to prioritiz e an array of tasks according to general guidelines and practical constraints. E xperience providing a high level of customer service and maintaining effective working relationships with supervisors, co-workers, customers, and others encountered in the course of work. Applicants must also possess: A current/valid state driver's license. Applicants must meet City " good driver " requirements. Although not required, you may have the following: O ne year of journey-level experience in building maintenance; or an equivalent combination of training and experience. The Recruitment Process STEP 1: Apply online between September 16 , 2024 and September 30 , 2024 Required Application Materials: Resume Cover Letter Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.) Application Tips: The City of Portland has How to Apply Videos and offers How to Apply Classes once per month. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement. Your cover letter should include details describing your education, training, and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your resume should support the details described in your cover letter. You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting. We encourage the use of AI to generate ideas and then tailor them to reflect your own experiences and skills.” Do not attach materials not requested. All completed applications for this position must be submitted no later than the closing date and time of this recruitment. All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted. Step 2: Minimum Qualification Evaluation: Week of September 30 , 2024 An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%. Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required before the establishment of the eligible list and/or final selection. Step 3: Establishment of Eligible List: Week of October 7 , 2024 Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Step 4: Selection (Interview): Mid-October The hiring bureau will review and select candidates to interview. Step 5: Offer of Employment: Late October Step 6: Start Date: Nov ember A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change* Additional Information Click here for additional information regarding the following: Veteran Preference ADA, Pregnancy, and Religious Accommodations Work Status Equal Employment Opportunity A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to Health Care (Medical, Vision and Dental) Carrot Fertility Wellness Benefits Life Insurance Long-term disability coverage to eligible employees and their families. Employee Assistance Plan Flexible Spending Accounts Retirement Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer Family Medical Leave City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers . Closing Date/Time: 9/30/2024 11:59 PM Pacific
Sacramento County, CA
Sacramento, California, United States
The Position This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 10/7/24, 10/28/24 (final) Under general supervision, the Senior Airport Operations Dispatcher leads, plans, schedules, and oversees the work of Airport Operations Dispatchers while performing the same duties as those being led; ensures completion of tasks in accordance with established policies and procedures; communicates policies, procedures and job expectations; and provides training to staff. Examples of Knowledge and Abilities Knowledge of: Principles and practices of leadership, mentoring, and training Applicable federal, state, and local laws, codes, and regulations Operational characteristics, services, and activities of assigned programs and functions Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment English usage, spelling, grammar, and punctuation Operations and capabilities of communications center equipment such as multiple channel radio receivers and transmitters, computer based phone systems, and alarm signaling devices, Computer Aided Dispatch (CAD) system Personal computer operations including standard MS Windows applications Principles, practices, and procedures of modern public safety dispatch Effective report writing techniques Ability to: Lead and train Airport Operations Dispatcher staff Plan, coordinate, assign, and review the work of staff Provide work direction and instruction Research and evaluate work problems, and recommend solutions Develop and maintain cooperative, effective working relationships with others Communicate clearly and concisely, both verbally and in writing Interpret and apply applicable federal, state, and local laws, codes, and regulations Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met Effectively handle multiple concurrent tasks including radio and telephone traffic, computer operations, video monitoring, and access control Operate a variety of computer, telecommunications, video and other equipment, including keyboarding rapidly and accurately Remain sufficiently calm, analyze information, and make effective decisions under emergency conditions Read, understand, and apply a variety of data, visual information, maps and computer screens Receive and transmit information accurately Employment Qualifications Minimum Qualifications Two years of full-time paid experience operating telecommunications and dispatching equipment. Experience must include extensive public contact in a high volume call and/or emergency dispatch environment while coordinating multiple concurrent tasks. Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. General Qualifications Criminal History and Background Checks : The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate’s ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License, or comply with state and federal requirements for utilization, may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Certification Requirement : Incumbents in this class must obtain and maintain an Emergency Medical Dispatcher Certification issued by a contracted vendor chosen by the Sacramento County Department of Airports within one year of appointment and recertify every two years. Failure to obtain or maintain the appropriate certification may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Special Access: Incumbents in this class must acquire and maintain an airport security badge upon appointment to the airport facility in order to access secure County airport locations. Failure to obtain or maintain the appropriate special access may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Age Requirement : Minimum age - 18 years. Physical Requirements: Positions in this class require the incumbents to be able to: Have sufficient hearing to understand audio communication over a telephone or two-way radio. Have sufficient color vision to perform all the required duties. Have good hand/eye coordination and finger dexterity. Wear head-sets that restrict physical movement in the work area. Sit and view video displays for extended periods of time. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: Positions in this class require the incumbents to work weekends, holidays, and shift assignments. Probationary Period The probationary period for this classification is six (6) months . Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change. We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at dco@saccounty.gov or 916-874-7642, CA Relay 711 EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 10/28/2024 5:00 PM Pacific
Sep 17, 2024
The Position This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 10/7/24, 10/28/24 (final) Under general supervision, the Senior Airport Operations Dispatcher leads, plans, schedules, and oversees the work of Airport Operations Dispatchers while performing the same duties as those being led; ensures completion of tasks in accordance with established policies and procedures; communicates policies, procedures and job expectations; and provides training to staff. Examples of Knowledge and Abilities Knowledge of: Principles and practices of leadership, mentoring, and training Applicable federal, state, and local laws, codes, and regulations Operational characteristics, services, and activities of assigned programs and functions Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment English usage, spelling, grammar, and punctuation Operations and capabilities of communications center equipment such as multiple channel radio receivers and transmitters, computer based phone systems, and alarm signaling devices, Computer Aided Dispatch (CAD) system Personal computer operations including standard MS Windows applications Principles, practices, and procedures of modern public safety dispatch Effective report writing techniques Ability to: Lead and train Airport Operations Dispatcher staff Plan, coordinate, assign, and review the work of staff Provide work direction and instruction Research and evaluate work problems, and recommend solutions Develop and maintain cooperative, effective working relationships with others Communicate clearly and concisely, both verbally and in writing Interpret and apply applicable federal, state, and local laws, codes, and regulations Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met Effectively handle multiple concurrent tasks including radio and telephone traffic, computer operations, video monitoring, and access control Operate a variety of computer, telecommunications, video and other equipment, including keyboarding rapidly and accurately Remain sufficiently calm, analyze information, and make effective decisions under emergency conditions Read, understand, and apply a variety of data, visual information, maps and computer screens Receive and transmit information accurately Employment Qualifications Minimum Qualifications Two years of full-time paid experience operating telecommunications and dispatching equipment. Experience must include extensive public contact in a high volume call and/or emergency dispatch environment while coordinating multiple concurrent tasks. Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. General Qualifications Criminal History and Background Checks : The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate’s ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License, or comply with state and federal requirements for utilization, may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Certification Requirement : Incumbents in this class must obtain and maintain an Emergency Medical Dispatcher Certification issued by a contracted vendor chosen by the Sacramento County Department of Airports within one year of appointment and recertify every two years. Failure to obtain or maintain the appropriate certification may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Special Access: Incumbents in this class must acquire and maintain an airport security badge upon appointment to the airport facility in order to access secure County airport locations. Failure to obtain or maintain the appropriate special access may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Age Requirement : Minimum age - 18 years. Physical Requirements: Positions in this class require the incumbents to be able to: Have sufficient hearing to understand audio communication over a telephone or two-way radio. Have sufficient color vision to perform all the required duties. Have good hand/eye coordination and finger dexterity. Wear head-sets that restrict physical movement in the work area. Sit and view video displays for extended periods of time. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: Positions in this class require the incumbents to work weekends, holidays, and shift assignments. Probationary Period The probationary period for this classification is six (6) months . Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change. We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at dco@saccounty.gov or 916-874-7642, CA Relay 711 EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 10/28/2024 5:00 PM Pacific
City of Chico, CA
Chico, California, United States
Position Information The City of Chico and Chico PD provides long-term career opportunities and the ability for greater growth within the Division! Successful Public Safety Dispatcher - Entry employees may later qualify to promote through the career ladder to Dispatcher - Intermediate, Dispatcher - Advanced, and even Communications Supervisor! Positions at Chico PD Dispatch are more than "just a job," they're a career! Additional Videos: The Training Process TESTING: Candidates for this position are required to take the CritiCall exam. For more information and a test preparation guide, please visit: https://criticall911.com/dispatcher-testing/applicants/ Salary placement upon hire: Employees may expect to be placed on the salary range between steps A - C; however, additional steps may be considered based on prior education and experience. Union: Dispatchers are represented by the Chico Public Safety Association (CPSA) labor group. Job Description DEFINITION Under supervision, to receive training and to operate a Public Safety Answering Point (PSAP) in the capacity of a first responder; to perform assigned clerical work relating to public safety records and operations; and to perform related work as required. CLASS CHARACTERISTICS This is the trainee-level classification in the Dispatcher series. Trainees work in the communications center and receive on-the-job training, specific day-to-day direction and are closely supervised. Incumbents at this level are not expected to function with the same amount of knowledge or skills as positions allocated to Public Safety Dispatcher Intermediate and Advanced. Although work is performed within established policies and procedures, it requires the exercise of sound judgment in emergency situations. EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations where appropriate so qualified employees can perform the essential functions of the job. Receive and prioritize incoming emergency calls from the public requesting police, fire or other emergency assistance; Maintain citizen confidentiality, as required; Determine nature and location of emergency, determine priorities, and dispatch via computer-aided dispatch system police, fire, medical, or other emergency services as necessary and in accordance with established procedures; Maintain contact with all units on assignment; Maintain status and location of police and fire units; Communicate with persons in crisis, including persons in altered states such as intoxication or under the influence of drugs; Answer non-emergency calls for assistance; Call out City maintenance workers for maintenance emergencies; Enter, update, and retrieve information from a variety of computer systems; Receive requests for information from computer systems and provide pertinent data; Monitor several complex public safety radio frequencies; Operate a variety of communications equipment including computerized radio consoles, telephones, and computer equipment; Process a wide variety of public safety records, files, logs, reports, and forms;* Operate office equipment; Perform related duties as assigned. PHYSICAL DEMANDS: While performing the duties of this job, the employee is frequently required to sit and talk and hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Work is frequently performed in emergency and stressful situations. ENVIRONMENTAL CONDITIONS The noise level in the work environment is moderately noisy. Work shifts cover 24 hours per day and seven days per week including holidays. Qualifications Knowledge of: Geographic features and streets of the City of Chico; Correct English usage, spelling, grammar, and punctuation. Ability to: Type a minimum of 45 words per minute; Learn to operate standard telephone and computerized radio communications equipment and computer-aided dispatch system; Learn and use standard broadcasting procedures and rules; Learn and correctly use public safety classification codes and basic provisions of the California Vehicle and Penal Codes; Speak clearly and precisely; Exercise good judgment and make sound decisions in emergency situations; Effectively communicate with and elicit information from citizens faced with emergency situations; Exercise independent judgment and work with minimal supervision; Comprehend and make inferences from written materials; Handle simultaneous events effectively; Handle confidential matters with a high degree of discretion; Understand and carry out oral and written instructions; Work cooperatively with others. Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Education: High school graduation or equivalent. Experience: One year of experience in clerical or public safety dispatching. Desired Qualifications: Experience/Education: Experience in dealing with difficult or distressed individuals is desirable. Unless a position is permanently allocated to a Public Safety Dispatcher Entry level due to the nature of the work, employee may be promoted, pursuant to the flexibly staffed nature of the classification series, to the Public Safety Dispatcher II level as responsibility and experience increases. Licenses and Certifications: Possession of a valid California Driver License. Additional Information The City of Chico is looking for individuals who are results-oriented, possess great attitudes, demonstrate creativity and innovation, work efficiently, show a record of success and have a PASSION for public service. Having the best employees provides the best service to the community. APPLICATIONS ARE ONLY ACCEPTED ONLINE, THROUGH THE NEOGOV/GOVERNMENTJOBS.COM SYSTEM. Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted. It is the responsibility of the applicant to ensure applications are received by the City of Chico Human Resources Office. Degree, Licenses, Certifications and/or Equivalencies: Candidates must include copies of items listed as a minimum qualification; failure to provide required certificates by the close of the recruitment will result in candidate disqualification. If this position requires a typing certificate: typing certificates must have been issued within one year and the net speed must match the minimum requirement listed in the job description. For standardization, net speed will be calculated by subtracting the number of errors from the gross WPM. Internet generated typing certifications are not accepted. Equivalency for experience and/or education listed within a job description may be established pursuant to the City-wide Classification Plan and through coordination with Human Resources. Candidates seeking an equivalency must contact Human Resources, at (530) 879-7900, for instructions on submitting an equivalency request. Being minimally qualified for a position does not guarantee a candidate progression through the full recruitment process. Travel and Recruitment Related Expenses: The City of Chico does not reimburse applicants for any travel or expenses in connection with applying for employment, unless authorized by the City Manager. Pre-Employment Processing: Applicants may be required to pass fingerprinting and a medical examination as a condition of employment or promotion. Medical exams may include a fitness exam, psychological exam, and a drug and alcohol screening, depending on the position. E-verify is used to determine candidate eligibility to work in the United States. The City of Chico is an Equal Opportunity Employer and supports workforce diversity. Women, minorities, and persons with disabilities are encouraged to apply. The City of Chico will consider individuals with disabilities based on their qualifications to perform the essential functions of the position for which they are applying and will provide reasonable accommodation in the application and/or testing process. If you require accommodation in the application and/or testing process, please notify the Human Resources Office within seven (7) days of the need for accommodation, so appropriate alternative arrangements can be made. If you have any questions, or need additional assistance regarding City of Chico employment opportunities, please contact the Human Resources Department at (530) 879-7900 or jobs@chicoca.gov . The City of Chico offers a wide range of employee benefits. Benefits are subject to negotiations with employee organizations and may vary with individual bargaining units. For a summary of benefits, please visit the City of Chico website at: City of Chico - Employee Benefits Closing Date/Time: 9/29/2024 11:59 PM Pacific
Sep 14, 2024
Full Time
Position Information The City of Chico and Chico PD provides long-term career opportunities and the ability for greater growth within the Division! Successful Public Safety Dispatcher - Entry employees may later qualify to promote through the career ladder to Dispatcher - Intermediate, Dispatcher - Advanced, and even Communications Supervisor! Positions at Chico PD Dispatch are more than "just a job," they're a career! Additional Videos: The Training Process TESTING: Candidates for this position are required to take the CritiCall exam. For more information and a test preparation guide, please visit: https://criticall911.com/dispatcher-testing/applicants/ Salary placement upon hire: Employees may expect to be placed on the salary range between steps A - C; however, additional steps may be considered based on prior education and experience. Union: Dispatchers are represented by the Chico Public Safety Association (CPSA) labor group. Job Description DEFINITION Under supervision, to receive training and to operate a Public Safety Answering Point (PSAP) in the capacity of a first responder; to perform assigned clerical work relating to public safety records and operations; and to perform related work as required. CLASS CHARACTERISTICS This is the trainee-level classification in the Dispatcher series. Trainees work in the communications center and receive on-the-job training, specific day-to-day direction and are closely supervised. Incumbents at this level are not expected to function with the same amount of knowledge or skills as positions allocated to Public Safety Dispatcher Intermediate and Advanced. Although work is performed within established policies and procedures, it requires the exercise of sound judgment in emergency situations. EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations where appropriate so qualified employees can perform the essential functions of the job. Receive and prioritize incoming emergency calls from the public requesting police, fire or other emergency assistance; Maintain citizen confidentiality, as required; Determine nature and location of emergency, determine priorities, and dispatch via computer-aided dispatch system police, fire, medical, or other emergency services as necessary and in accordance with established procedures; Maintain contact with all units on assignment; Maintain status and location of police and fire units; Communicate with persons in crisis, including persons in altered states such as intoxication or under the influence of drugs; Answer non-emergency calls for assistance; Call out City maintenance workers for maintenance emergencies; Enter, update, and retrieve information from a variety of computer systems; Receive requests for information from computer systems and provide pertinent data; Monitor several complex public safety radio frequencies; Operate a variety of communications equipment including computerized radio consoles, telephones, and computer equipment; Process a wide variety of public safety records, files, logs, reports, and forms;* Operate office equipment; Perform related duties as assigned. PHYSICAL DEMANDS: While performing the duties of this job, the employee is frequently required to sit and talk and hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Work is frequently performed in emergency and stressful situations. ENVIRONMENTAL CONDITIONS The noise level in the work environment is moderately noisy. Work shifts cover 24 hours per day and seven days per week including holidays. Qualifications Knowledge of: Geographic features and streets of the City of Chico; Correct English usage, spelling, grammar, and punctuation. Ability to: Type a minimum of 45 words per minute; Learn to operate standard telephone and computerized radio communications equipment and computer-aided dispatch system; Learn and use standard broadcasting procedures and rules; Learn and correctly use public safety classification codes and basic provisions of the California Vehicle and Penal Codes; Speak clearly and precisely; Exercise good judgment and make sound decisions in emergency situations; Effectively communicate with and elicit information from citizens faced with emergency situations; Exercise independent judgment and work with minimal supervision; Comprehend and make inferences from written materials; Handle simultaneous events effectively; Handle confidential matters with a high degree of discretion; Understand and carry out oral and written instructions; Work cooperatively with others. Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Education: High school graduation or equivalent. Experience: One year of experience in clerical or public safety dispatching. Desired Qualifications: Experience/Education: Experience in dealing with difficult or distressed individuals is desirable. Unless a position is permanently allocated to a Public Safety Dispatcher Entry level due to the nature of the work, employee may be promoted, pursuant to the flexibly staffed nature of the classification series, to the Public Safety Dispatcher II level as responsibility and experience increases. Licenses and Certifications: Possession of a valid California Driver License. Additional Information The City of Chico is looking for individuals who are results-oriented, possess great attitudes, demonstrate creativity and innovation, work efficiently, show a record of success and have a PASSION for public service. Having the best employees provides the best service to the community. APPLICATIONS ARE ONLY ACCEPTED ONLINE, THROUGH THE NEOGOV/GOVERNMENTJOBS.COM SYSTEM. Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted. It is the responsibility of the applicant to ensure applications are received by the City of Chico Human Resources Office. Degree, Licenses, Certifications and/or Equivalencies: Candidates must include copies of items listed as a minimum qualification; failure to provide required certificates by the close of the recruitment will result in candidate disqualification. If this position requires a typing certificate: typing certificates must have been issued within one year and the net speed must match the minimum requirement listed in the job description. For standardization, net speed will be calculated by subtracting the number of errors from the gross WPM. Internet generated typing certifications are not accepted. Equivalency for experience and/or education listed within a job description may be established pursuant to the City-wide Classification Plan and through coordination with Human Resources. Candidates seeking an equivalency must contact Human Resources, at (530) 879-7900, for instructions on submitting an equivalency request. Being minimally qualified for a position does not guarantee a candidate progression through the full recruitment process. Travel and Recruitment Related Expenses: The City of Chico does not reimburse applicants for any travel or expenses in connection with applying for employment, unless authorized by the City Manager. Pre-Employment Processing: Applicants may be required to pass fingerprinting and a medical examination as a condition of employment or promotion. Medical exams may include a fitness exam, psychological exam, and a drug and alcohol screening, depending on the position. E-verify is used to determine candidate eligibility to work in the United States. The City of Chico is an Equal Opportunity Employer and supports workforce diversity. Women, minorities, and persons with disabilities are encouraged to apply. The City of Chico will consider individuals with disabilities based on their qualifications to perform the essential functions of the position for which they are applying and will provide reasonable accommodation in the application and/or testing process. If you require accommodation in the application and/or testing process, please notify the Human Resources Office within seven (7) days of the need for accommodation, so appropriate alternative arrangements can be made. If you have any questions, or need additional assistance regarding City of Chico employment opportunities, please contact the Human Resources Department at (530) 879-7900 or jobs@chicoca.gov . The City of Chico offers a wide range of employee benefits. Benefits are subject to negotiations with employee organizations and may vary with individual bargaining units. For a summary of benefits, please visit the City of Chico website at: City of Chico - Employee Benefits Closing Date/Time: 9/29/2024 11:59 PM Pacific
CITY OF SAN JOSE
San Jose, California, United States
Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José. About the Department The San José Fire Department's (SJFD) core mission is to serve the community by protecting life, property, and the environment through prevention and response. SJFD is a high-volume, high-performance, all-risk Fire Department that protects approximately 200 square miles including, residential, commercial, high-rise, wildland interface areas, and several high-hazard occupancies. For additional information visit click here . Click here for information about the Fire Communications Division. Click here for the California Equal Pay Act Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers . This position is open until filled with the first review date of Monday, October 14, 2024 Position Duties The San José Fire Department (SJFD) is seeking to fill multiple Senior Public Safety Dispatcher positions in the Communications Division. Senior Public Safety Dispatchers (Senior PSDs) are responsible for supervising a team of Public Safety Radio Dispatchers (PSRDs) assigned to a shift in the Communications Center. PSRD is the journey-level class for public safety dispatching within the City of San José wherein incumbents are required to handle the full range of telephone answering and dispatch functions. Responsibilities of the Senior PSD include, but are not limited to the following: Supervising PSRDs, including approving time-off and other scheduling requests in accordance with the established guidelines. Assigning PSRDs to work the various dispatch positions within the Communications Center. Conducting training sessions and drills to maintain the efficiency and coordination of their assigned team. Evaluating the performance of team members and giving frequent feedback to subordinates. Preparing written training evaluations and performance appraisals. Investigating and responding to resident, department, and allied agency concerns or complaints. Coordinating with Chief Officers in the field regarding matters affecting department operations. Performing additional support tasks when assigned to an administrative role in the Operations Unit, Training Unit, Quality Improvement Unit, or Systems Support Unit. Performing all duties of the PSRD classification. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. The starting salary will be determined by the selected candidate’s qualifications and experience. In addition to the salary, employees in the Senior Public Safety Dispatcher classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay and a (3.75%) Public Safety Radio Dispatcher Certification Pay. Salary range(s) for this classification is/are: $115,356.80 - $140,358.40 (pensionable) $125,450.52 - $152,639.76 ( including non-pensionable and certification pay ) Minimum Qualifications Education and Experience Completion of high school or equivalent (General Education Development [GED] Test or California Proficiency Certificate) AND three (3) years of experience answering, processing, and dispatching emergency requests from the public for law enforcement, fire department, or emergency medical services resources. Required Licensing (such as driver’s license, certifications, etc.) Possess a valid State of California driver's license. Must possess within three (3) months of employment and maintain the Emergency Medical Dispatch and Emergency Fire Dispatch certification through the International Academies of Emergency Dispatch. Other Qualifications The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Ability to provide direct supervision to subordinates by establishing realistic priorities within available resources, assigning work functions to others appropriately, and ensuring adherence to applicable policies and procedures. Ability to coach subordinates by providing guidance, opportunities, and motivation to improve employee’s capabilities. Ability to use appropriate interpersonal styles and methods to resolve conflict between two or more people. Ability to display initiative by exhibiting resourceful behaviors, anticipating possible problems and being proactive. Building Trust - Communicates an understanding of the other person's interests, needs and concerns; identifies and communicates shared interests and goals; identifies and communicates differences as appropriate; demonstrates honesty, keeps commitments, and behaves in an appropriate manner. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel. Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions. Flexibility - Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment. Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s). Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise. Please ensure your availability on the dates listed, as alternate dates may not be available. Internal candidates will be granted leave time (if needed) to participate in the selection process but must participate off-duty. Tentative Timeline for the first review *subject to change Review of Application- October 14, 2024 Candidates not currently employed as a PSRD with San José Fire Department: CritiCall exam (online) - October 23 - 30, 2024 Assessment Center - which may include written, practical, and/or scenario exercise(s) and/or an oral board-style interview - W eek of November 18 , 2024 Selection Interview - week of December 2, 2024 Candidates not currently employed as a PSRD with San José Fire Department: Background investigation - Week of December 9, 2024 Candidates not currently employed as a PSRD with San José Fire Department: Conditional Job Offer subject to medical, psychological evaluation, and polygraph - week of January 27, 2025 Formal Job Offer a. Internal candidate - week of December 9, 2024 b. External candidate - week of March 24, 2025 If you have questions about the duties of these positions, the selection or hiring processes, please contact Lorena Diez at lorena.diez@sanjoseca.gov. Additional Information: Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. Please note that applications are currently not accepted through CalOpps or any other third party job board application system. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits page for detailed information on coverage, cost, and dependent coverage. For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website . You will be able to view information based on different Sworn/Federated job classification. In additional to the benefits above, there is an additional perks site to explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership. Closing Date/Time: 9/30/2025 11:59 PM Pacific
Sep 13, 2024
Full Time
Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José. About the Department The San José Fire Department's (SJFD) core mission is to serve the community by protecting life, property, and the environment through prevention and response. SJFD is a high-volume, high-performance, all-risk Fire Department that protects approximately 200 square miles including, residential, commercial, high-rise, wildland interface areas, and several high-hazard occupancies. For additional information visit click here . Click here for information about the Fire Communications Division. Click here for the California Equal Pay Act Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers . This position is open until filled with the first review date of Monday, October 14, 2024 Position Duties The San José Fire Department (SJFD) is seeking to fill multiple Senior Public Safety Dispatcher positions in the Communications Division. Senior Public Safety Dispatchers (Senior PSDs) are responsible for supervising a team of Public Safety Radio Dispatchers (PSRDs) assigned to a shift in the Communications Center. PSRD is the journey-level class for public safety dispatching within the City of San José wherein incumbents are required to handle the full range of telephone answering and dispatch functions. Responsibilities of the Senior PSD include, but are not limited to the following: Supervising PSRDs, including approving time-off and other scheduling requests in accordance with the established guidelines. Assigning PSRDs to work the various dispatch positions within the Communications Center. Conducting training sessions and drills to maintain the efficiency and coordination of their assigned team. Evaluating the performance of team members and giving frequent feedback to subordinates. Preparing written training evaluations and performance appraisals. Investigating and responding to resident, department, and allied agency concerns or complaints. Coordinating with Chief Officers in the field regarding matters affecting department operations. Performing additional support tasks when assigned to an administrative role in the Operations Unit, Training Unit, Quality Improvement Unit, or Systems Support Unit. Performing all duties of the PSRD classification. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. The starting salary will be determined by the selected candidate’s qualifications and experience. In addition to the salary, employees in the Senior Public Safety Dispatcher classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay and a (3.75%) Public Safety Radio Dispatcher Certification Pay. Salary range(s) for this classification is/are: $115,356.80 - $140,358.40 (pensionable) $125,450.52 - $152,639.76 ( including non-pensionable and certification pay ) Minimum Qualifications Education and Experience Completion of high school or equivalent (General Education Development [GED] Test or California Proficiency Certificate) AND three (3) years of experience answering, processing, and dispatching emergency requests from the public for law enforcement, fire department, or emergency medical services resources. Required Licensing (such as driver’s license, certifications, etc.) Possess a valid State of California driver's license. Must possess within three (3) months of employment and maintain the Emergency Medical Dispatch and Emergency Fire Dispatch certification through the International Academies of Emergency Dispatch. Other Qualifications The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Ability to provide direct supervision to subordinates by establishing realistic priorities within available resources, assigning work functions to others appropriately, and ensuring adherence to applicable policies and procedures. Ability to coach subordinates by providing guidance, opportunities, and motivation to improve employee’s capabilities. Ability to use appropriate interpersonal styles and methods to resolve conflict between two or more people. Ability to display initiative by exhibiting resourceful behaviors, anticipating possible problems and being proactive. Building Trust - Communicates an understanding of the other person's interests, needs and concerns; identifies and communicates shared interests and goals; identifies and communicates differences as appropriate; demonstrates honesty, keeps commitments, and behaves in an appropriate manner. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel. Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions. Flexibility - Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment. Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s). Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise. Please ensure your availability on the dates listed, as alternate dates may not be available. Internal candidates will be granted leave time (if needed) to participate in the selection process but must participate off-duty. Tentative Timeline for the first review *subject to change Review of Application- October 14, 2024 Candidates not currently employed as a PSRD with San José Fire Department: CritiCall exam (online) - October 23 - 30, 2024 Assessment Center - which may include written, practical, and/or scenario exercise(s) and/or an oral board-style interview - W eek of November 18 , 2024 Selection Interview - week of December 2, 2024 Candidates not currently employed as a PSRD with San José Fire Department: Background investigation - Week of December 9, 2024 Candidates not currently employed as a PSRD with San José Fire Department: Conditional Job Offer subject to medical, psychological evaluation, and polygraph - week of January 27, 2025 Formal Job Offer a. Internal candidate - week of December 9, 2024 b. External candidate - week of March 24, 2025 If you have questions about the duties of these positions, the selection or hiring processes, please contact Lorena Diez at lorena.diez@sanjoseca.gov. Additional Information: Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. Please note that applications are currently not accepted through CalOpps or any other third party job board application system. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits page for detailed information on coverage, cost, and dependent coverage. For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website . You will be able to view information based on different Sworn/Federated job classification. In additional to the benefits above, there is an additional perks site to explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership. Closing Date/Time: 9/30/2025 11:59 PM Pacific
ABOUT THE POSITION Note: This recruitment is open on a continuous basis and may close without prior notice. Testing will be conducted based on a reasonable pool of qualified applicants. Please thoroughly review the entire job flyer including the application instructions. Failure to submit a completed application and provide required documentation may result in an application being removed from further consideration . Effective the start of the pay period that includes April 1, 2025, employees will receive a four percent (4.0%) across the board pay range increase. Under general supervision, performs skilled work in the receipt and dispatch of emergency 911 and non-emergency calls in accordance with established department policy and procedures; utilizes various equipment such as a telephone, radio, computer and CLETS terminal and related telecommunications and office equipment; dispatches necessary units for emergency service; tracks activity in order to secure the safety of field personnel and the facts of the situation; and, performs other related duties as required. An applicant for this position must be willing and available to work any assigned shift, including weekend and holiday hours, and may be subject to call-in's during emergency situations and staffing shortages. An Eligible List of qualified applicants will be established from this recruitment. Eligible List may be utilized to fill other full and part-time vacancies as needed. Generally, a valid Eligible List is in effect for up to one year, unless the List expires sooner.Shift differential pay may apply to full-time positions only based on regular work shift assigned. Part-Time Employment: Temporary/Part-Time employment status does not qualify for City benefits, except for those required by law. Part-time employees work up to an average of twenty (20) hours per week and may not exceed 999 hours on a fiscal year basis (July 1 through June 30) and may not exceed more than (twenty-seven) 27 hours of work in a designated work week. The City does not belong to the Social Security system. However, enrollment in an alternative retirement program is mandatory which requires an employee contribution of 7.5% of base earnings. The City contributes 2.5% and the employee contributes 5% of base earnings. There are no rights to employment and employment may end with or without cause or advance notice. Certain City operational budgets may not include funding for mandates CalPERS employer contributions. Therefore, a qualified candidate who is a current member of CalPERS may be restricted from temporary/part-time employment. EXAMPLES OF ESSENTIAL FUNCTIONS The following examples are intended to describe the general nature and level of work performed by persons assigned to this classification. Answer and process all emergency and non-emergency calls for the City. Receive, evaluate, summarize and prioritize each and every call received to determine the proper level of response. Simultaneously receive, respond and document information from multiple sources while maintaining accuracy in order to relay information with accuracy to responding personnel. Handle multiple tasks proficiently. Communicate clearly and concisely and listen effectively. Confers with callers requesting police, fire, and/or emergency medical assistance and obtains information concerning the nature and location of the request. Be responsible for examining subjects and vehicles via the County, State, and National crime database and relaying any pertinent information with accuracy back to field personnel. Make decisions and respond effectively in all given situations of performance. Work effectively under high pressure situations which are critical to this position. Operates a computer aided dispatch (CAD) system to send units in response to emergency calls and other public service needs. Evaluates situations to determine appropriate units to dispatch based on availability, priority and location of units. Obtains required information in discussion with emergency caller. Transfers emergency information to other agencies based on information extracted from the caller. Perform other related duties as assigned. QUALIFICATIONS Any combination of education, training, and work experience to demonstrate possession of the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination is as follows: Education: Completion of High school or equivalent. Experience : Option One: One (1) year of full-time experience as a public safety dispatcher (Desirable) OR Option Two: Two (2) full-time years of clerical/administrative support experience requiring extensive public contact either in person or over the phone. Candidates with experience performing clerical/administrative support duties for a law enforcement agency shall be considered highly desirable. Knowledge of: Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; codes, practices and procedures used to transmit information to units in the field and location of streets and buildings; effective communication techniques, including customer service; map reading; and personal computer operating systems and software applications. Ability to: Learn and/or refine the knowledge and required skills involving technique, practice, procedure, methods, and City dispatching codes used in the operation, understand complex instructions which are presented orally or in writing; read street maps and quickly find locations; quickly evaluate an emergency situation and develop logical working solutions; keep up with fast pace of incoming calls and transmitted information; successfully perform multi-tasking duties; speak clearly and confidently; operate a personal computer and keyboard at a rate of thirty (30) words per minute net speed/corrected rate** ; operate computer aided dispatch and related telecommunications equipment; gain cooperation and cooperate with others; apply procedures for handling unique problems; exercise good judgment with memory for details; recognize and keep information confidential; be reliable and dependable; read, comprehend, interpret and utilize instructions, manuals, and other materials applicable to the work being performed. Bilingual skills in Spanish or Asian languages desirable. License/Certification Requirement: A valid California Class C Drivers License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. The possession of or the ability to obtain a POST Dispatcher Basic Certification within one (1) year of appointment. Physical Task and Environmental Conditions: The duties and responsibilities of this position are performed in an office environment and involve sitting, standing, and walking for prolonged or intermittent periods of time, and include reaching above and below shoulder level, bending, stooping, and twisting at the waist to perform desk work, file maintenance, and operate general office equipment, including a personal computer with keyboard for prolonged or intermittent periods of time. The operation of a personal computer requires finger and wrist dexterity and the ability to withstand exposure to vibration, pitch and glare from the computer. Employee must be able to safely lift and carry books, files, and reports weighing up to 25 pounds. **An applicant must attach a current and verifiable typing certification (dated within the past twenty-four (24) months. The required documentation must be uploaded and submitted with the on-line employment application. Applications received without the required documentation will be considered incomplete and removed from consideration. An acceptable typing certificate may be obtained from a local college, adult school, or employment agency. Typing certificates obtained over the Internet WILL NOT be accepted . For more information on obtaining a typing certificate please click HERE . ADDITIONAL INFORMATION IMPORTANT APPLICATION INFORMATION AND INSTRUCTION Part I: An employment application, supplemental questionnaire and a typing certification (dated within the past twenty-four (24) months is required). All application materials m ust be uploaded and submitted with the on-line employment application. All information is subject to verification. Incomplete applications will be removed from consideration. A thorough and complete review of all applications received will be conducted. Those applicants who are assessed as meeting the position qualifications and desired background experience for successful performance in the position of Public Safety Dispatcher will be invited to continue in the selection process. Part II: Qualifying Written Examination (Pass/Fail): Applicants successful in Part I listed must have completed the ECOMM (Emergency Communications) written exam within the last 12 months (based on application date). The exam is administered directly by the National Testing Network (NTN). Please note NTN charges a fee to take the exam. Please visit the NTN website to schedule an exam by clicking HERE . Upon completion of the ECOMM (Emergency Communications) written exam all applicant scores are automatically forwarded to the City of Downey Human Resources Office. An applicant must receive a minimum score on the three sections listed below in order to continue in the selection process: Call Taker - 53 or higher Recording (Note Taking) - 64 or higher Dispatch - 43 or higher WRITTEN EXAM WAIVED FOR CANDIDATES THAT CURRENTLY POSSESS A POST CERTIFIED PUBLIC SAFETY DISPATCHER BASIC CERTIFICATE OR CA POST PUBLIC SAFETY DISPATCHER BASIC CERTIFICATION (MUST SUBMIT COPY OF CERTIFICATE WITH APPLICATIONS) Part III: Appraisal Examination - Oral Interview (weighted 100%): Designed to assess the applicant's knowledge, education, experience, and general ability to perform the essential functions of the position. This examination will be a panel interview and will be conducted by subject matter experts. Candidate(s) who complete selection testing with acceptable results will be considered by the Department hiring authority. Prior to a conditional offer of employment, a candidate will undergo a comprehensive background check that includes employment reference checks, criminal history check, fingerprinting with the California Department of Justice, a credit review, and a polygraph. A psychological examination and a job-related pre-placement medical examination will be conducted upon issuance of a conditional offer of employment. Any applicant requiring reasonable accommodation during the selection process due to a qualified disability must inform the Human Resources Office at (562) 904-7292 at least 72 hours in advance.Closing Date/Time:
Sep 12, 2024
Full Time
ABOUT THE POSITION Note: This recruitment is open on a continuous basis and may close without prior notice. Testing will be conducted based on a reasonable pool of qualified applicants. Please thoroughly review the entire job flyer including the application instructions. Failure to submit a completed application and provide required documentation may result in an application being removed from further consideration . Effective the start of the pay period that includes April 1, 2025, employees will receive a four percent (4.0%) across the board pay range increase. Under general supervision, performs skilled work in the receipt and dispatch of emergency 911 and non-emergency calls in accordance with established department policy and procedures; utilizes various equipment such as a telephone, radio, computer and CLETS terminal and related telecommunications and office equipment; dispatches necessary units for emergency service; tracks activity in order to secure the safety of field personnel and the facts of the situation; and, performs other related duties as required. An applicant for this position must be willing and available to work any assigned shift, including weekend and holiday hours, and may be subject to call-in's during emergency situations and staffing shortages. An Eligible List of qualified applicants will be established from this recruitment. Eligible List may be utilized to fill other full and part-time vacancies as needed. Generally, a valid Eligible List is in effect for up to one year, unless the List expires sooner.Shift differential pay may apply to full-time positions only based on regular work shift assigned. Part-Time Employment: Temporary/Part-Time employment status does not qualify for City benefits, except for those required by law. Part-time employees work up to an average of twenty (20) hours per week and may not exceed 999 hours on a fiscal year basis (July 1 through June 30) and may not exceed more than (twenty-seven) 27 hours of work in a designated work week. The City does not belong to the Social Security system. However, enrollment in an alternative retirement program is mandatory which requires an employee contribution of 7.5% of base earnings. The City contributes 2.5% and the employee contributes 5% of base earnings. There are no rights to employment and employment may end with or without cause or advance notice. Certain City operational budgets may not include funding for mandates CalPERS employer contributions. Therefore, a qualified candidate who is a current member of CalPERS may be restricted from temporary/part-time employment. EXAMPLES OF ESSENTIAL FUNCTIONS The following examples are intended to describe the general nature and level of work performed by persons assigned to this classification. Answer and process all emergency and non-emergency calls for the City. Receive, evaluate, summarize and prioritize each and every call received to determine the proper level of response. Simultaneously receive, respond and document information from multiple sources while maintaining accuracy in order to relay information with accuracy to responding personnel. Handle multiple tasks proficiently. Communicate clearly and concisely and listen effectively. Confers with callers requesting police, fire, and/or emergency medical assistance and obtains information concerning the nature and location of the request. Be responsible for examining subjects and vehicles via the County, State, and National crime database and relaying any pertinent information with accuracy back to field personnel. Make decisions and respond effectively in all given situations of performance. Work effectively under high pressure situations which are critical to this position. Operates a computer aided dispatch (CAD) system to send units in response to emergency calls and other public service needs. Evaluates situations to determine appropriate units to dispatch based on availability, priority and location of units. Obtains required information in discussion with emergency caller. Transfers emergency information to other agencies based on information extracted from the caller. Perform other related duties as assigned. QUALIFICATIONS Any combination of education, training, and work experience to demonstrate possession of the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination is as follows: Education: Completion of High school or equivalent. Experience : Option One: One (1) year of full-time experience as a public safety dispatcher (Desirable) OR Option Two: Two (2) full-time years of clerical/administrative support experience requiring extensive public contact either in person or over the phone. Candidates with experience performing clerical/administrative support duties for a law enforcement agency shall be considered highly desirable. Knowledge of: Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; codes, practices and procedures used to transmit information to units in the field and location of streets and buildings; effective communication techniques, including customer service; map reading; and personal computer operating systems and software applications. Ability to: Learn and/or refine the knowledge and required skills involving technique, practice, procedure, methods, and City dispatching codes used in the operation, understand complex instructions which are presented orally or in writing; read street maps and quickly find locations; quickly evaluate an emergency situation and develop logical working solutions; keep up with fast pace of incoming calls and transmitted information; successfully perform multi-tasking duties; speak clearly and confidently; operate a personal computer and keyboard at a rate of thirty (30) words per minute net speed/corrected rate** ; operate computer aided dispatch and related telecommunications equipment; gain cooperation and cooperate with others; apply procedures for handling unique problems; exercise good judgment with memory for details; recognize and keep information confidential; be reliable and dependable; read, comprehend, interpret and utilize instructions, manuals, and other materials applicable to the work being performed. Bilingual skills in Spanish or Asian languages desirable. License/Certification Requirement: A valid California Class C Drivers License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. The possession of or the ability to obtain a POST Dispatcher Basic Certification within one (1) year of appointment. Physical Task and Environmental Conditions: The duties and responsibilities of this position are performed in an office environment and involve sitting, standing, and walking for prolonged or intermittent periods of time, and include reaching above and below shoulder level, bending, stooping, and twisting at the waist to perform desk work, file maintenance, and operate general office equipment, including a personal computer with keyboard for prolonged or intermittent periods of time. The operation of a personal computer requires finger and wrist dexterity and the ability to withstand exposure to vibration, pitch and glare from the computer. Employee must be able to safely lift and carry books, files, and reports weighing up to 25 pounds. **An applicant must attach a current and verifiable typing certification (dated within the past twenty-four (24) months. The required documentation must be uploaded and submitted with the on-line employment application. Applications received without the required documentation will be considered incomplete and removed from consideration. An acceptable typing certificate may be obtained from a local college, adult school, or employment agency. Typing certificates obtained over the Internet WILL NOT be accepted . For more information on obtaining a typing certificate please click HERE . ADDITIONAL INFORMATION IMPORTANT APPLICATION INFORMATION AND INSTRUCTION Part I: An employment application, supplemental questionnaire and a typing certification (dated within the past twenty-four (24) months is required). All application materials m ust be uploaded and submitted with the on-line employment application. All information is subject to verification. Incomplete applications will be removed from consideration. A thorough and complete review of all applications received will be conducted. Those applicants who are assessed as meeting the position qualifications and desired background experience for successful performance in the position of Public Safety Dispatcher will be invited to continue in the selection process. Part II: Qualifying Written Examination (Pass/Fail): Applicants successful in Part I listed must have completed the ECOMM (Emergency Communications) written exam within the last 12 months (based on application date). The exam is administered directly by the National Testing Network (NTN). Please note NTN charges a fee to take the exam. Please visit the NTN website to schedule an exam by clicking HERE . Upon completion of the ECOMM (Emergency Communications) written exam all applicant scores are automatically forwarded to the City of Downey Human Resources Office. An applicant must receive a minimum score on the three sections listed below in order to continue in the selection process: Call Taker - 53 or higher Recording (Note Taking) - 64 or higher Dispatch - 43 or higher WRITTEN EXAM WAIVED FOR CANDIDATES THAT CURRENTLY POSSESS A POST CERTIFIED PUBLIC SAFETY DISPATCHER BASIC CERTIFICATE OR CA POST PUBLIC SAFETY DISPATCHER BASIC CERTIFICATION (MUST SUBMIT COPY OF CERTIFICATE WITH APPLICATIONS) Part III: Appraisal Examination - Oral Interview (weighted 100%): Designed to assess the applicant's knowledge, education, experience, and general ability to perform the essential functions of the position. This examination will be a panel interview and will be conducted by subject matter experts. Candidate(s) who complete selection testing with acceptable results will be considered by the Department hiring authority. Prior to a conditional offer of employment, a candidate will undergo a comprehensive background check that includes employment reference checks, criminal history check, fingerprinting with the California Department of Justice, a credit review, and a polygraph. A psychological examination and a job-related pre-placement medical examination will be conducted upon issuance of a conditional offer of employment. Any applicant requiring reasonable accommodation during the selection process due to a qualified disability must inform the Human Resources Office at (562) 904-7292 at least 72 hours in advance.Closing Date/Time:
Description Lateral Hiring Incentives * Hiring Bonus $2,500 - $10,000 (DOE) 50 Hours Sick & 50 Hours Vacation (@ Hire) Relocation Assistance May Be Available (*Lateral Hiring Incentives Eligibility: Must be currently employed with a another recognized law enforcement agency.) The County of Yuba is actively recruiting to fill current vacancies and establish an employment list for the position of Public Safety Dispatcher within the Sheriff’s Department. The incumbent receives 9-1-1 system sheriff, fire, medical emergency and rescue calls; dispatches sheriff, fire and medical personnel following established procedures; maintains communication with officers in the field to ensure safety and provide back-up and information; provides relief coverage for the records unit; and performs related work as assigned. These classifications require shift work and the ability to make decisions and act appropriately in stressful situations. The work also involves interdepartmental cooperation with various public safety agencies located throughout the County to coordinate the most effective response to requests for assistance from the public. Job Description URL: https://cms7files.revize.com/yubaca/Yuba%20County/Human%20Resources%20and%20Orga... Job PDF: Public Safety Dispatcher Flyer 07-2024.pdf Ideal Candidate The ideal candidate must maintain flexibility for shiftwork and mandated overtime as compulsory to the departments needs. The incumbent must be self motivated, accountable and possess the ability to learn and adapt in a fast pace, multi-tasking environment. Qualifications: Minimum: Equivalent to graduation from high school, one (1) year of office support or customer contact experience. Valid typing certificate with a minimum of 35 net words per minute. Preferred: In addition to the minimum, 30 semester units from an accredited college or university with major course work in administrative justice, criminal justice, business administration or a field related to the work and experience working as a dispatcher for a law enforcement agency; type up to 50 nwpm; and/or possess a valid current P.O.S.T. certified 120-hour Basic Complaint/Dispatcher course certificate. Lateral: In addition to the Public Safety Dispatcher minimum, possess a P.O.S.T. Certified 120-hour Basic Dispatcher Course and at least one year of current, full-time, paid public safety dispatcher experience with a recognized law enforcement agency, which included successful completion of a Dispatcher Training Program and a probationary period. *Lateral Hiring Incentives Eligibility: Must be currently employed with a another recognized law enforcement agency. Working Conditions : Work evenings, nights, weekends, holiday extended hours, and rotating shifts. Work in situations which involve emergencies and may be a stressful; radio dispatch setting; fast paced and multi-tasking environment. During extreme emergency events or a shutdown of the Communications Center incumbents may be required to work from a Mobile Command Post Vehicle. The County of Yuba is an Equal Opportunity Employer (EOE) and participates in the E-Verify program. Benefits Public Safety Dispatcher Hiring Range: $4,886 - $5,375 /Monthly Public Safety Dispatcher Lateral Hiring Range: $5,375 - $6,352 /Monthly MERIT INCREASE : Typically 5% each year for the first 7 years. To access the County salary schedule, please visit link . RETIREMENT: Miscellaneous Classifications Classic: 2% @55 New: 2% @ 62 RETIREMENT: Safety Classifications Classic: 2% @ 50 New: 2.7% @ 57 For more information about CalPERS Pension, please click on this CalPERS Retirement . SOCIAL SECURITY: Yuba County does not participate in the Social Security Program. MEDICARE: Yuba County does participate in the Medicare Program. STATE DISABILITY INSURANCE: SDI provides benefits to employees who are unable to work due to non-work-related illness or injury. Paid Family Leave (PFL) automatically covers persons covered by SDI. MEDICAL: Yuba County offers several medical plan options (HMO and PPO plans available based on eligibility) through CalPERS. To reference the current Rate Sheet, please visit Health Insurance . DENTAL/VISION INSURANCE: The County pays 100% of the Basic plan premiums for employee or 80% for employee and eligible dependent(s). Requires participation in Health Insurance benefits. *Health Waiver Opt-out of $250/monthly available with proof of other Non-Covered CA, employer sponsored health care coverage. LIFE INSURANCE: County provides $50,000 in life insurance coverage. Employees may purchase supplemental life insurance for themselves & dependents. EMPLOYEE ASSISTANCE PROGRAM: County paid confidential counseling program for up to 5 sessions per incident per policy year. DEFERRED COMPENSATION: One Voluntary Deferred Compensation plan is available. EMPLOYER CONTRIBUTION TO DEFERRED COMPENSATION 401(A) PLAN: The County will provide a deferred compensation plan match after the completion of 2 years of service. UNION AFFILIATION: Deputy Sheriff’s Association (DSA) . Employees electing to enroll must see their Union Representative. To learn more visit Labor Relations . F or Leave Accrual Rates and Specialty Pays for classifications within the Deputy Sheriff Association Bargaining Unit, please reference this Deputy Sheriff's Association (DSA) Benefits Summary . Special Instructions FINAL FILING DATE: OPEN UNTIL FILLED (Next applicant review date 10/01/2024) APPLICATION SCREENING: An official Yuba County employment application must be submitted by final filing deadline. Applications must include supplemental questionnaire, copies of valid license(s), certificate(s) and college transcripts and/or diploma. Incomplete applications may be disqualified from further consideration. Any and all experience and/or training MUST be identified on your application. Resumes, letters and other materials will not be evaluated or considered in lieu of the application. TO APPLY: ON-LINE APPLICATION: Applications may be submitted on-line through CalOpps. Click on the Apply for Job button above to complete the Yuba County employment application and Supplemental Questionnaire (if applicable). OR HARD COPY APPLICATION: You may access a hard copy of the Yuba County employment application and Supplemental Questionnaire by visiting our website at http://www.yuba.org and clicking on the Job Opportunities page. Our applications are available in a Microsoft Word format or fillable PDF, or you may pick up these materials in our office located 915 8th Street, Suite 113, Marysville, CA 95901. Hard copies of applications can be submitted to our office in person, by U.S. Mail or by fax at 530-749-7864. Applications must be received by the final filing deadline; postmarks or applications received after the final filing deadline will not be accepted. All applicants will be given written notice regarding the status of their application and selection procedures. The County prefers to communicate via email, if provided, to expedite communication. It is also recommended that applicants review their SPAM mail daily as to not miss any important communication from the County. Applicants are responsible for notifying the County of any changes to their contact information, including but not limited to e-mail addresses, mailing addresses, primary and secondary telephone numbers. (Note: All diplomas or degrees must be from an accredited college or university. To obtain information regarding accreditation, refer to the US Department of Education Office of Post Secondary Education at: http://ope.ed.gov/accreditation/search.aspx ) Applicants must provide the following documents with their application by the filing deadline: Completed Yuba County Employment Application (On-line through CalOpps or Hard Copy) Supplemental Questionnaire Any College Diplomas and Unofficial Transcripts Copies of Related Certifications MINIMUM QUALIFICATIONS: The minimum and preferred requirements are listed above. While the following requirements outline the minimum qualifications, Human Resources reserves the right to select applicants for further consideration who demonstrate the best qualifications match for the job. Meeting the minimum qualifications does not guarantee further participation in selection procedures. RECRUITMENT PROCESS: The recruitment process involves multiple steps which may include but are not limited to: Supplemental Questionnaire One-Way Video Interviews Personal History Questionnaire Exams Department Interviews (Please note: The entire recruitment process from recruitment opening date to start date could take 6 - 10 weeks for successful candidates). SUPPLEMENTAL QUESTIONNAIRE: A completed supplemental questionnaire is an essential part of the examination process for this position. The responses will be reviewed for sufficient detail. Any experience and/or training listed MUST be identified on your application under Work Experience. Be sure to list all volunteer and/or additional related experience and training on your application. Additionally: resumes, letters and other materials will not be evaluated or considered as responses to the supplemental questionnaire. ONE-WAY VIDEO INTERVIEW: One-way interviews may be used as an extension of the application process as a secondary method of screening large applicant pools or as an oral examination. A panel may be comprised of one individual, typically the hiring authority, or a small group of subject matter experts. Oral examinations can be used to assist in the establishment of an employment list or as part of the hiring decision. The goal of a on-way interview is to simulate an actual in-person interview environment. If one-way video interviewing is utilized in the recruitment process, applicants are provided detailed information including instructions, interview practice options and 24 hour direct support from the County's vendor, Spark Hire. PERSONAL HISTORY STATEMENT: All applicants that successfully complete the examination process and are certified to the employment list, will be notified. Upon request all applicants certified to the employment list MUST submit a completed Miscellaneous Personal History Statement (PHS) directly to the Sheriff's Department. A review of the PHS will be conducted for each candidate to determine which candidates best meet the professional standard criteria adopted by the Department. TESTING ACCOMMODATION: If special accommodations are required at any stage of the selection process, complete the Request for Reasonable Accommodation in Employment Examination Process Form and provide the required documentation by the final filing deadline. The form can be obtained at Reasonable Accommodation Form or by contacting Human Resources at 530-749-7860. ON-LINE EXAM: Applicants who meet the position qualifications must successfully complete a CritiCall Dispatcher Proficiency Exam. This is an on-line assessment tool that simulates a dispatch call center. Sample calls and instructions are provided to the applicant, which are used to evaluate the required dimensions needed for successful job performance. ( Note: Applicants with a valid P.O.S.T Battery Entry Level T-Score of 48 of higher from an exam proctored with any P,O,S,T, agency within the last 12 months, may waive participation (Important: proof and validation of a P.O.S.T. T-Score is required prior to the County's testing date). EMPLOYMENT ELIGIBILITY LIST: An employment eligibility list is established for those applicants who successfully pass all phases of the examination process. This list will be held for a minimum of six (6) months from the date the list is certified. For each vacancy the top five (5) ranks on the list will be certified to the department for final selection, which will include a departmental interview. DEPARTMENTAL INTERVIEW: The Sheriff's Department will notify the applicant of the date and time of his/her interview. The applicant will be asked a series of questions about his/herself and his/her related experience, education and training that exhibit the knowledge, skills and abilities essential to the job. The applicant may also be asked questions about hypothetical situations to test his/her ability to make decisions and use sound judgment and common sense. Recruitment Contact Contact phone: (530)749-5637 Contact email: njanda@co.yuba.ca.us Closing Date/Time: Until filled
Sep 11, 2024
Full Time
Description Lateral Hiring Incentives * Hiring Bonus $2,500 - $10,000 (DOE) 50 Hours Sick & 50 Hours Vacation (@ Hire) Relocation Assistance May Be Available (*Lateral Hiring Incentives Eligibility: Must be currently employed with a another recognized law enforcement agency.) The County of Yuba is actively recruiting to fill current vacancies and establish an employment list for the position of Public Safety Dispatcher within the Sheriff’s Department. The incumbent receives 9-1-1 system sheriff, fire, medical emergency and rescue calls; dispatches sheriff, fire and medical personnel following established procedures; maintains communication with officers in the field to ensure safety and provide back-up and information; provides relief coverage for the records unit; and performs related work as assigned. These classifications require shift work and the ability to make decisions and act appropriately in stressful situations. The work also involves interdepartmental cooperation with various public safety agencies located throughout the County to coordinate the most effective response to requests for assistance from the public. Job Description URL: https://cms7files.revize.com/yubaca/Yuba%20County/Human%20Resources%20and%20Orga... Job PDF: Public Safety Dispatcher Flyer 07-2024.pdf Ideal Candidate The ideal candidate must maintain flexibility for shiftwork and mandated overtime as compulsory to the departments needs. The incumbent must be self motivated, accountable and possess the ability to learn and adapt in a fast pace, multi-tasking environment. Qualifications: Minimum: Equivalent to graduation from high school, one (1) year of office support or customer contact experience. Valid typing certificate with a minimum of 35 net words per minute. Preferred: In addition to the minimum, 30 semester units from an accredited college or university with major course work in administrative justice, criminal justice, business administration or a field related to the work and experience working as a dispatcher for a law enforcement agency; type up to 50 nwpm; and/or possess a valid current P.O.S.T. certified 120-hour Basic Complaint/Dispatcher course certificate. Lateral: In addition to the Public Safety Dispatcher minimum, possess a P.O.S.T. Certified 120-hour Basic Dispatcher Course and at least one year of current, full-time, paid public safety dispatcher experience with a recognized law enforcement agency, which included successful completion of a Dispatcher Training Program and a probationary period. *Lateral Hiring Incentives Eligibility: Must be currently employed with a another recognized law enforcement agency. Working Conditions : Work evenings, nights, weekends, holiday extended hours, and rotating shifts. Work in situations which involve emergencies and may be a stressful; radio dispatch setting; fast paced and multi-tasking environment. During extreme emergency events or a shutdown of the Communications Center incumbents may be required to work from a Mobile Command Post Vehicle. The County of Yuba is an Equal Opportunity Employer (EOE) and participates in the E-Verify program. Benefits Public Safety Dispatcher Hiring Range: $4,886 - $5,375 /Monthly Public Safety Dispatcher Lateral Hiring Range: $5,375 - $6,352 /Monthly MERIT INCREASE : Typically 5% each year for the first 7 years. To access the County salary schedule, please visit link . RETIREMENT: Miscellaneous Classifications Classic: 2% @55 New: 2% @ 62 RETIREMENT: Safety Classifications Classic: 2% @ 50 New: 2.7% @ 57 For more information about CalPERS Pension, please click on this CalPERS Retirement . SOCIAL SECURITY: Yuba County does not participate in the Social Security Program. MEDICARE: Yuba County does participate in the Medicare Program. STATE DISABILITY INSURANCE: SDI provides benefits to employees who are unable to work due to non-work-related illness or injury. Paid Family Leave (PFL) automatically covers persons covered by SDI. MEDICAL: Yuba County offers several medical plan options (HMO and PPO plans available based on eligibility) through CalPERS. To reference the current Rate Sheet, please visit Health Insurance . DENTAL/VISION INSURANCE: The County pays 100% of the Basic plan premiums for employee or 80% for employee and eligible dependent(s). Requires participation in Health Insurance benefits. *Health Waiver Opt-out of $250/monthly available with proof of other Non-Covered CA, employer sponsored health care coverage. LIFE INSURANCE: County provides $50,000 in life insurance coverage. Employees may purchase supplemental life insurance for themselves & dependents. EMPLOYEE ASSISTANCE PROGRAM: County paid confidential counseling program for up to 5 sessions per incident per policy year. DEFERRED COMPENSATION: One Voluntary Deferred Compensation plan is available. EMPLOYER CONTRIBUTION TO DEFERRED COMPENSATION 401(A) PLAN: The County will provide a deferred compensation plan match after the completion of 2 years of service. UNION AFFILIATION: Deputy Sheriff’s Association (DSA) . Employees electing to enroll must see their Union Representative. To learn more visit Labor Relations . F or Leave Accrual Rates and Specialty Pays for classifications within the Deputy Sheriff Association Bargaining Unit, please reference this Deputy Sheriff's Association (DSA) Benefits Summary . Special Instructions FINAL FILING DATE: OPEN UNTIL FILLED (Next applicant review date 10/01/2024) APPLICATION SCREENING: An official Yuba County employment application must be submitted by final filing deadline. Applications must include supplemental questionnaire, copies of valid license(s), certificate(s) and college transcripts and/or diploma. Incomplete applications may be disqualified from further consideration. Any and all experience and/or training MUST be identified on your application. Resumes, letters and other materials will not be evaluated or considered in lieu of the application. TO APPLY: ON-LINE APPLICATION: Applications may be submitted on-line through CalOpps. Click on the Apply for Job button above to complete the Yuba County employment application and Supplemental Questionnaire (if applicable). OR HARD COPY APPLICATION: You may access a hard copy of the Yuba County employment application and Supplemental Questionnaire by visiting our website at http://www.yuba.org and clicking on the Job Opportunities page. Our applications are available in a Microsoft Word format or fillable PDF, or you may pick up these materials in our office located 915 8th Street, Suite 113, Marysville, CA 95901. Hard copies of applications can be submitted to our office in person, by U.S. Mail or by fax at 530-749-7864. Applications must be received by the final filing deadline; postmarks or applications received after the final filing deadline will not be accepted. All applicants will be given written notice regarding the status of their application and selection procedures. The County prefers to communicate via email, if provided, to expedite communication. It is also recommended that applicants review their SPAM mail daily as to not miss any important communication from the County. Applicants are responsible for notifying the County of any changes to their contact information, including but not limited to e-mail addresses, mailing addresses, primary and secondary telephone numbers. (Note: All diplomas or degrees must be from an accredited college or university. To obtain information regarding accreditation, refer to the US Department of Education Office of Post Secondary Education at: http://ope.ed.gov/accreditation/search.aspx ) Applicants must provide the following documents with their application by the filing deadline: Completed Yuba County Employment Application (On-line through CalOpps or Hard Copy) Supplemental Questionnaire Any College Diplomas and Unofficial Transcripts Copies of Related Certifications MINIMUM QUALIFICATIONS: The minimum and preferred requirements are listed above. While the following requirements outline the minimum qualifications, Human Resources reserves the right to select applicants for further consideration who demonstrate the best qualifications match for the job. Meeting the minimum qualifications does not guarantee further participation in selection procedures. RECRUITMENT PROCESS: The recruitment process involves multiple steps which may include but are not limited to: Supplemental Questionnaire One-Way Video Interviews Personal History Questionnaire Exams Department Interviews (Please note: The entire recruitment process from recruitment opening date to start date could take 6 - 10 weeks for successful candidates). SUPPLEMENTAL QUESTIONNAIRE: A completed supplemental questionnaire is an essential part of the examination process for this position. The responses will be reviewed for sufficient detail. Any experience and/or training listed MUST be identified on your application under Work Experience. Be sure to list all volunteer and/or additional related experience and training on your application. Additionally: resumes, letters and other materials will not be evaluated or considered as responses to the supplemental questionnaire. ONE-WAY VIDEO INTERVIEW: One-way interviews may be used as an extension of the application process as a secondary method of screening large applicant pools or as an oral examination. A panel may be comprised of one individual, typically the hiring authority, or a small group of subject matter experts. Oral examinations can be used to assist in the establishment of an employment list or as part of the hiring decision. The goal of a on-way interview is to simulate an actual in-person interview environment. If one-way video interviewing is utilized in the recruitment process, applicants are provided detailed information including instructions, interview practice options and 24 hour direct support from the County's vendor, Spark Hire. PERSONAL HISTORY STATEMENT: All applicants that successfully complete the examination process and are certified to the employment list, will be notified. Upon request all applicants certified to the employment list MUST submit a completed Miscellaneous Personal History Statement (PHS) directly to the Sheriff's Department. A review of the PHS will be conducted for each candidate to determine which candidates best meet the professional standard criteria adopted by the Department. TESTING ACCOMMODATION: If special accommodations are required at any stage of the selection process, complete the Request for Reasonable Accommodation in Employment Examination Process Form and provide the required documentation by the final filing deadline. The form can be obtained at Reasonable Accommodation Form or by contacting Human Resources at 530-749-7860. ON-LINE EXAM: Applicants who meet the position qualifications must successfully complete a CritiCall Dispatcher Proficiency Exam. This is an on-line assessment tool that simulates a dispatch call center. Sample calls and instructions are provided to the applicant, which are used to evaluate the required dimensions needed for successful job performance. ( Note: Applicants with a valid P.O.S.T Battery Entry Level T-Score of 48 of higher from an exam proctored with any P,O,S,T, agency within the last 12 months, may waive participation (Important: proof and validation of a P.O.S.T. T-Score is required prior to the County's testing date). EMPLOYMENT ELIGIBILITY LIST: An employment eligibility list is established for those applicants who successfully pass all phases of the examination process. This list will be held for a minimum of six (6) months from the date the list is certified. For each vacancy the top five (5) ranks on the list will be certified to the department for final selection, which will include a departmental interview. DEPARTMENTAL INTERVIEW: The Sheriff's Department will notify the applicant of the date and time of his/her interview. The applicant will be asked a series of questions about his/herself and his/her related experience, education and training that exhibit the knowledge, skills and abilities essential to the job. The applicant may also be asked questions about hypothetical situations to test his/her ability to make decisions and use sound judgment and common sense. Recruitment Contact Contact phone: (530)749-5637 Contact email: njanda@co.yuba.ca.us Closing Date/Time: Until filled