CUSTOMER SERVICE REPRESENTATIVE III

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED
Job Classification: CUSTOMER SERVICE REPRESENTATIVE III
Posting Number: 37001
Department: Administration & Regulatory Affairs
Division: Park Houston
Reporting Location: 2500 Fannin St, Houston, TX 77002, USA
Workdays & Hours: Monday-Friday, 8 AM to 5 PM* S ubject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Performs routine functions within the customer service section of Park Houston. Duties include dispatching for boots and tows, responding to customers concerns received via phone, mail, email, and face-to-face walk-ins. Assisting with the processing of various permits, citation entry, and payment processing. Processes and updates parking data in database. Interprets and explains rules, procedures, and ordinances to the public. Research information to solve customer inquiries. Processes mail. Performs other duties as requested.

WORKING CONDITIONS
The position is physically comfortable; the individual has discretion about walking, standing, etc. Normal office environment with acceptable lighting, temperature, etc.

MINIMUM REQUIREMENTS

EDUCATION
Requires a high school diploma or a GED.

EXPERIENCE:
Three years of administrative or customer service-related experience are required.
Substitutions: Associate’s degree may be substituted for up to two years of experience. Bachelor’s degree may be substituted for the years of experience.

LICENSE
None

PREFERENCES

** Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

Preference will be given to applicants who have documented experience performing the essential duties described above. Exhibits attention to details, ability to multi-task, positive attitude, and ability to quickly adapt to change. Intermediate or higher knowledge of Microsoft Excel, Word and Outlook is essential. Prior experience in a fast-paced workplace is preferable.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
Department may administer a skills assessment test.

SAFETY IMPACT POSITION NO
This position is subject to random drug testing if a promotional position; candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade: 16

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .
To view your detailed application status, please log-in to your online profile by visiting: http ://agency.governmentjobs.com/houston/default.cfm or call (832/393-7238).

If you need special services or accommodation, call. (832/393-0450) (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EEO Equal Employment Opportunity
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy .

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 8/26/2025 11:59 PM Central

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• Houston Airport System

• 2812331839

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