Director, Services to Students with Disabilities (Administrator II), Division of Student Affairs

Job Summary

The Director of Services to Students with Disabilities is responsible for the administration, planning, organization, and direction of its service delivery components and effective collaboration with faculty, staff within university offices to ensure accessibility by students with disabilities to the university’s academic programs, services, and activities.

This position provides counseling and guidance to assist students with disabilities in their transition and adjustment to the university, accepts and reviews disability documentation, and determines appropriate accommodations in the classroom and other campus activities. This involves administrative and professional work that is used to administer a comprehensive program to ensure academic access and assistance for students with disabilities. Work is performed under minimal supervision with a broad latitude for initiative and independent judgment and performance is based on the effective operation of the administrative function.

Management/Leadership

• The Director oversees and manages the Services to Students with Disabilities (SSD) office, ensuring compliance with CSU Disability and Accommodations Policy (EO 1111) and providing support services to students with disabilities.
• Develops and implements policies, procedures, and operational strategies to enhance services, evaluates and makes recommendations to the Vice President for Student Affairs, and oversees student learning outcomes.
• Hires, trains, supervises, and evaluates staff and paraprofessionals, ensuring alignment with university policies and collective bargaining agreements.
• Acts as the university’s authority on disability practices, accommodations, and compliance with CSU executive orders and federal mandates.
• Coordinates and negotiates vendor services, oversees contract compliance, manages the SSD Testing Center, and facilitates conflict resolution.
• Provides strategic oversight for the Workability IV program, acting as a liaison with the Department of Rehabilitation and managing program obligations.
• Oversees departmental budgets, marketing, communication, and accessibility services, ensuring up-to-date and effective operations.
• Collaborates with university stakeholders, committees, and external agencies to promote accessibility, resolve issues, and implement disability awareness initiatives.
• Leads campus-wide disability access strategies, including training, policy development, and advocacy for academic and technological accommodations.
• Ensures compliance with accessibility in facilities planning, construction, emergency operations, and event logistics.
• Supports staff in developing caseload management skills, maintaining case records, and ensuring confidentiality and compliance with FERPA.
• Provides direct disability-related counseling and accommodation planning for complex cases, while overseeing diagnostic assessments and adaptive services.
• Applies for external funding, conducts data analysis, and develops assessment plans to enhance SSD and WA-IV programs.
• Participates in professional development, campus committees, and investigations related to disability concerns.
• Prepares reports and advises Student Affairs leadership on trends and opportunities to address disability needs.

Minimum Qualifications: Required Education and Experience

• Master's degree in Counseling (general or rehabilitation), Psychology, Disability Studies, or related field.

Required Qualifications

• Strong written and verbal communication skills.
• Demonstrated conflict resolution and mediation skills.
• Demonstrated ability to lead, manage and supervise a diverse staff in a dynamic environment that requires department and staff members to adapt to changing processes, practices and initiatives.
• Ability to plan budgets and allocate resources based upon department priorities.
• Acquire awareness and apply knowledge of executive orders and mandates.
• Demonstrated ability to engage in strategic planning to ensure the most effective and efficient delivery of programs and services.
• Must possess excellent analytical, problem-solving, conflict management, and organizational skills with the ability to work creatively, innovatively, and independently while under pressure.
• Must be able to communicate effectively both verbally and in writing. Demonstrated ability to create and maintain cooperative working relationships with students, faculty, staff, businesses, community organizations, and other diverse groups and services
• Technical fluency with Oracle/PeopleSoft, CSU Common Management System or equivalent student information system; Microsoft Office Professional Suite, and Google mail and calendaring programs.
• Ability to work effectively with faculty, technical and non-technical management, and professional/support staff
• Knowledge and skills to develop and facilitate workshops and training on procedural, technical, and other topics
• Demonstrated ability to work independently, confidentially, and efficiently to carry out very complex assignments without detailed instructions, advise others individually or in groups on varied and complex matters, and determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature
• Demonstrated ability to logically, independently, and efficiently analyze and solve organizational and operational problems of one or several program areas
• Excellent communication and interpersonal skills, demonstrated by the ability to work effectively with all levels in a demanding environment
• Strong crisis intervention and consultation skills
• Demonstrated ability to establish and maintain cooperative relationships with the various partnering agencies, the campus community and the public
• The successful candidate will have a high level of energy and maturity, the ability to encourage and motivate students and staff, and work effectively in a large, fast-paced environment.
• Experience speaking in a variety of public settings such as classrooms and large group assemblies
• Demonstrated ability to work cooperatively with others within a multidisciplinary environment
• High degree of personal and professional integrity, a strong sense of ethics, and respect for privacy and confidentiality
• Must possess a valid California Driver’s License (class C)

Preferred Qualifications

• Seven (7) years minimum experience performing professional Student Services work of unusual difficulty requiring extensive work experience in the area of services to students with disabilities Understanding of physical, cognitive, and psychological disabilities
• Knowledge of disabilities (Federal and State policies, procedures, and guidelines); accommodations standards; and current trends in disabled student services in postsecondary education. Knowledge of university personnel policies and procedures.
• Knowledge and experience interpreting and applying Federal Regulation 504 and the Americans with Disabilities Act required.
• Knowledge of and ability to interpret results of various assessments and diagnostic tools used to diagnose different types of disabilities and make recommendations for reasonable accommodations required.
• Have knowledge of ADA and other laws addressing the rights of people with disabilities, such as Sections 504 and 508 of the Rehabilitation Act of 1973, as well as knowledge of CSU Chancellor’s Office mandates.
• Have experience with people with a broad range of disabilities.
• Demonstrated commitment to advocacy for and experience working with students with disabilities at the post-secondary level.
• Working knowledge of the overall legal rights and responsibilities of students with disabilities, including the office of Civil Rights grievance procedures.
• Knowledge of Universal Design principles and demonstrated ability to apply the principles in course design and/or co-curricular programs/service delivery
• Understanding of academic policies and procedures; the ability to balance advocacy and appropriate academic expectations for students with disabilities
• Ability to assess and be appropriately responsive to students’ needs and preferences in a variety of settings; which sometimes means counseling students on difference between equitable/reasonable accommodations and non-equitable/non-reasonable accommodations that lead to approval or denial of requests
• Previous experience reading disability documentation including psychoeducational reports
• Demonstrated knowledge of the broad spectrum of disability categories present in post-secondary settings and the corresponding reasonable accommodations available to these students
• Working knowledge of Deaf/Hard-of-Hearing services as applied in a higher education setting
• Previous experience determining accommodations and technological solutions for adults who are blind or low vision
• Experience advising, counseling, coaching, and/or teaching college students with disabilities
• Well-developed skills for conferring with students, faculty and staff about, or in, an emergency situation
• Demonstrated ability to create and conduct effective programming for students with diverse abilities is required.
• Previous grant or project coordination experience
• The ability to prepare and present oral and written reports/data which are clear, concise, and comprehensive
• Collect and analyze data/information, draw conclusions from the analysis and make recommendations
• Proven ability to identify problems, use sound judgment and reasoning to make crucial decisions autonomously
• Demonstrated ability in managing difficult and complex situations involving students
• Experience developing and maintaining case management files
• Experience consulting with faculty/administrators about the instructional/classroom needs of students with disabilities
• Knowledge of effective strategies to ensure retention and graduation of students with disabilities
• Experience in a large, complex, and diverse public higher education institution

Compensation and Benefits:

Anticipated Hiring Range: $5,053 - $9,975 per month

Classification Salary Range: $4,812 - $15,449 per month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here .

Position Information:

Work status: Full-time/Exempt/At-will

Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

This is a full-time management (MPP) position. MPP employees serve at the pleasure of the campus President. MPPs do not serve a probationary period and never receive permanent status.

This position is a "designated position" in the California State University's Conflict of Interest Code. The scope of responsibilities for this position includes making or participating in decisions that may have a material financial benefit to the incumbent. Therefore, the individual holding this position is required to file an initial Conflict of Interest: Statement of Economic Interests ("Form 700") within thirty (30 days) from the date of hire and on an annual basis. In addition, the individual holding this position must complete the required conflict of interest training within thirty (30) days of their appointment and at least once during each consecutive period of two calendar years following the appointment, subject to the Fair Political Practices Commission regulations.

First considerations will be given to candidates who apply by Monday, February 21, 2025 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check

Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Campus Security Authority

This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ .

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act

Advertised: Jan 22 2025 Pacific Standard Time
Applications close:

Closing Date/Time:

• 

• California State University, San Bernardino (CSUSB)

• (909) 537-4388

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