Social Services Program Coordinator

Position Scope

Salary range is the entire compensation range for the position classification.

Hiring range is an estimate of the compensation amount for the selected candidate. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience, education, licenses, training, and equity amongst other City employees in a similar position.

GENERAL PURPOSE: Under general supervision, coordinates social services programs and activities in the areas of human and housing services.

Embrace the New - Do Right - Lend a Hand - Find a Way - Enjoy our Work - Celebrate Uniqueness

Primary Duties and Responsibilities

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Supervises and trains staff; prioritizes and assigns tasks, prepares work schedules, develops staff skills and conducts performance evaluations, provides direction and guidance in technical and procedural areas
• Coordinates and networks with outside agencies, identifies potential partners and funders, and supports community initiatives
• Builds and maintains community partnerships in human, social and workforce development activities and associated programs
• Performs research for special projects; collects information on operational, technical, and administrative problems and performs comprehensive analysis; writes clear policies for city staff. and program partners; makes recommendations based on findings to management
• Provides support and guidance to staff with day-to-day operations and maintenance of assigned programs; develops procedures for program operations; ensures compliance with applicable internal and external requirements to include Federal, State, and Tribal regulations
• Assists with daily operations and or special projects related to community outreach and resources. These include but are not limited to Community Action Program (CAP) services, city wide special events and any future expansion programs in the area of expertise
• Prepares cost estimates for budget recommendations and submits justification for budget items; monitors and controls expenditures; assists in maintaining the proper budgetary controls;; advises and updates management on budget related activities
• Communicates with the general public, city departments, outside agencies, vendors, contractors and others in order to administer and coordinate programs and facilitate operations and special programs
• Assists in the development of alternate funding sources; researches, writes and administers grants; seeks and fulfills program sponsorships
• Responds to and resolves a variety of sensitive inquiries or complaints from citizens requiring interpretation of regulations, City and departmental policies and procedures; coordinates and implements solutions for problem resolution;; seeks management assistance when necessary
• Represents Department by attending meetings and committees; presents information to staff, departments, and management; works with citizen groups or other boards and committees
• Monitors contracts and agreements for outside services to ensure compliance and proper billing
• Establishes and maintains effective working relationships with other cities, the county, regional governments, state agencies, sister cities abroad, civic and community organizations
• Addresses sensitive and confidential matters and materials; prepares responses based on established operational policies and procedures; routes urgent and/or time-sensitive materials to appropriate individuals; and maintains filing systems for related records, procedures, manuals, and materials
• Performs other duties as required

Minimum Qualifications & Position Requirements

Education and Experience:

Bachelor's degree in Social Services, Public Administration or related field and three (3) years experience in human services, social services, housing programs and/or non-profit agencies, or related, including one (1) year of lead or supervisory experience; OR and equivalent combination of education and experience.

Necessary Knowledge, Skills and Abilities:

Knowledge of:

• City policies and procedures
• Applicable federal, state, and local laws, rules, ordinances, statutes, and regulations
• Customer service principles
• Principles and practices in assigned area of responsibility
• Area resources
• Basic principles of supervision and training
• Program management principles and techniques
• Principles of record keeping and records management

Ability to:

• Read and understand regulations, policies, contracts and procedures
• Interpret social service program regulations in a clear and accurate, manner to clients
• Maintain confidentiality of records and information
• Meet deadlines
• Communicate clearly and work effectively with all nationality, ethnicity, and social economic groups
• Be a role model for clients
• Maintain confidentiality of records and information
• Maintain regular and reliable attendance
• Resolve routine problems and customer service inquiries
• Establish and maintain positive, effective working relationships with those contacted in the performance of work

Skill in:

• Assessing and prioritizing multiple tasks, projects and demands
• Operating a personal computer utilizing a variety of business software
• Preparing accurate reports, documents and correspondence
• Providing excellent customer service
• Effective oral and written communication
• Leading and motivating individuals
• Active listening
• Presentation experience and skills
• Self-motivation
• Promoting and enforcing safe work practices

Additional Information

Special Requirements: Valid Arizona Driver’s License. Card, Level 1 Fingerprint Card, CPR, First Aid and AED Certifications Required. Evening hours and weekend work and holidays required.

Physical Demands / Work Environment: Work is primarily performed in an office environment. Must be able to stand for extended periods and occasionally lift up to 50 pounds.
Reports to: Human Services Manager

Work Schedule: Monday - Friday, 8:00am - 5:00pm

12-Month Goals:

• Conduct a comprehensive Needs Assessment: Evaluate the community's current needs, resources, and gaps in service. Use surveys, interviews, and data analysis to gather information.
• Build relationships with local organizations: Establish or strengthen connections with local non-profits, government agencies, and community groups that provide assistance.
• Supervising and quality assurance: Ensure effective supervision and quality control of community action programs,. Implement quality checks to ensure adherence to program standards.
• Complete training: Participate in trainings or workshops on community assistance programs, including vest, practices, new trends, and innovative approaches.
• Create a resource guide: Develop a comprehensive guide to available community assistance resources, including contact information and eligibility criteria.

EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.

Employee Benefits & Wellness

The City offers a comprehensive benefits package to full-time classified and management employees. Part-time classified employees may be eligible for select benefits where defined.

For complete Benefit Plan & Wellness Information, please visit the City website at:
Benefits & Wellness

City benefit plans are subject to change at any time.

Closing Date/Time: 10/22/2024 6:00 PM Mountain

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• City of Buckeye, AZ

• 623-349-6000

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