Library Aide (PT) - Library Operations

Introduction

At Scottsdale Public Library, our mission is putting people at the heart of dynamic library services. We recognize we are a work in progress and invite you to consider joining us in our efforts to achieve this mission.

How we put our patrons at the HEART of what we do:
We continually work towards being consistent in providing quality services and leaving our patrons feeling good after interacting with us. We like to keep things light by bringing fun and a little weirdness into the library. We place the highest value on making sure patrons feel comfortable being their authentic selves in our spaces: in the library building, out in the community, or online. The library promotes belonging everywhere.

How we put you at the HEART of what we do:
We trust you to learn the position and make it yours. Our organization prefers genuine learning and a few wrong turns over perfection. We want your unique personality, your way of thinking, and your questions to add to the make-up of how we serve. Just like with our patrons, we place the highest value on making sure you feel you can be your authentic self. We support individuality and believe that a healthy work-life balance produces the best environment for serving our community.

Read on if our mission and work culture resonate with you.

About the Position:
This position supports library services in the Library Outreach/Marketing department by providing exceptional customer service for Scottsdale Public Library patrons and staff. The job duties include working at outreach events and public service desks in addition to handling a variety of daily marketing tasks. Responsibilities also include assisting and creating social media content. Library Aides work a varying schedule that includes evenings and weekends. Only those candidates who are willing and able to work a flexible schedule will be considered to move forward in the selection process.

Library Aide's work a varying schedule that includes evenings and rotating weekends. Only those candidates who are willing and able to work a flexible schedule will be considered to move forward in the selection process.

Anticipated starting salary may be up to mid-point depending on candidate's experience and internal equity.

Minimum Qualifications

Education and Experience

• A high school diploma or General Educational Development (GED) equivalent.
• Two years college work completed.
• One year of public contact experience resolving various levels of customer service needs.
• Any equivalent combination of education and/or job-related experience that meets the minimum qualifications may be substituted.

Licensing, Certifications and Other Requirements

• Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work.

Essential Functions

Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:

• Provides exceptional customer service in a courteous, professional manner at Library check out, customer service, triage, call center, drive-up window, Library operations, and roves in accordance with CREST (Customers Receive Exceptional Service Today), the Scottsdale Way, and the City of Scottsdale's Employee Values.
• Performs various library work functions on the library computer system.
• Issues library cards by inputting information into computer.
• Keeps apprised of changes in library policies, procedures, and library computer technologies (Scottsdale Public Library website, ebooks, etc).
• Answers questions and assists customers with questions related to library policies, procedures, and library computer.
• Supports other staff members by helping them complete their job duties.
• Maintains flexibility to perform other duties as needed.

Work Environment/Physical Demands

• Bends, stoops, and lifts arms above shoulder to lift, move, and shelve books and other library materials.
• Stacks books on carts. Pushes heavy cart weighing up to 300 pounds across library.
• Operate a variety of standard office equipment including a computer, laptop, and/or tablet PC, telephone, e-reader, calculator, cash register, bar code reader, copy and fax machines requiring continuous and repetitive arm, hand, and eye movement.
• Works at public service points and roves, which requires staff members to be on their feet for up to several hours at a time.
• Works a flexible schedule that includes days, evenings, and weekends, and may vary from week to week.

Selection Process:
The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state "See Resume" in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process.

Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process that may include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening that may include:

• Fingerprinting search of the national FBI Database
• Criminal Background screening

The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice.

PLEASE NOTE:Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis, depending upon the job classification, education may not be substituted for work experience.EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.
When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491. This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.
Closing Date/Time: 10/16/2024 11:59 PM Arizona

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• City of Scottsdale

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