Desktop Support Engineer- Department of Public Works

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

About the Department

The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top ten cities in which to live, work, and do business. Moreover, San José is the center of cultural, government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect, and Celebration. The City's Public Works Department is seeking an individual whose values align with the values of our city’s employees.

The Department of Public Works is responsible for delivering capital improvement projects for a wide variety of City facilities and infrastructure . M aintaining City facilities , fleet assets, facilitating and regulating development activities, and providing animal care services. The Department is committed to high-quality service, partnering with the community, and providing an excellent environment in which to work.

Salary Range

The total salary range for the Microsoft Windows Desktop Support Engineer ( Network Engineer ) classification is $116,909.52 - $142,243.92.

This amount includes an approximate five percent (5%) ongoing non-pensionable pay. Actual salary shall be determined by the final candidates’ qualifications and experience.

Position Duties

The Public Works Technology Services Division is recruiting a Microsoft Windows Desktop Support Engineer ( Job classification - Network Engineer ). The Desktop Support Engineer role includes day-to-day desktop support, user support, patch management, system administration and maintenance. The environment includes about 800 Windows devices, approximately 50 servers, iOS mobile devices, all running on multiple network segments.

**Please Note* This position is 100% on-site, Mon-Fri 9am-5pm**

Ideal Experience Includes:

• Microsoft Endpoint Configuration Manager (SCCM)
  

• Windows 11 OS deployment
  

• Windows Server 2019 or newer / Virtual Machines
  

• Active Directory (AD) / Group Policies (GPO)
  

• Autopilot / Intune / Azure
  

• PowerShell scripting
  

• Mobile Device Management (MDM)
  

• Basic SQL Knowledge
  

• Cyber Security Remediation Techniques
  

• Manage Device and Replacement Part Inventories
  

• Interact with customers ensuring help is provided in a timely manner
  

This recruitment may be used to fill multiple positions in Public Works or other divisions and departments. If you are interested in employment within this classification, apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Minimum Qualifications

Education: A bachelor’s degree from an accredited college or university in Computer Science, Computer Engineering, MIS, or a closely related field

Experience: Three (3) years of experience equivalent to performing technical work of complex difficulty to provide desktop, data security, system administration, server, or network support to end users

Acceptable Substitution: Two (2) years of related experience may be substituted for up to two years of the education requirement

Licenses or Certificates : Possession of a valid driver's license authorizing operation of a motor vehicle in the State of California AND possession of an industry certification that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, OR an equivalent professional, industry recognized certification acceptable to the City .

Other Qualifications

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.

Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, MS Excel , Teams, Zoom, VPN’s , SCCM, OS Imaging and Patching.

Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks while using collaboration and conflict resolution skills.

Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach.

Collaboration - Develop associations and builds alliances; engages in cross-functional activities.

Continuous Improvement - Actively identifies new areas for learning and regularly creates and takes advantage of learning opportunities.

Initiative - Exhibits resourceful behaviors toward meeting job objectives ; anticipates problems, is proactive, and avoids difficulties by planning ; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.

Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Project Management - Ensures support for projects and implements agency goals and strategic objectives .

Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate .

Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.

Technology Use/Management - Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.

Selection Process

The selection process consist s of an evaluation of the applicant's training and experience . This evaluation is based on the application and responses to our Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process . Please associate your skills with your stated work experience. Additional phases of the selection process will consist of one or more interviews , one of which may include a practical/writing exercise .

If you have questions about the duties of these positions, the? selection ?or hiring processes, please contact Maritza Garcia at maritza.garcia@sanjoseca.gov .?

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 10/16/2024 11:59 PM Pacific

• 

• City of San Jose

• 408-535-1285

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