What You'll Be DoingThe Southern Regional Center (SRC) is seeking a self-motivated Economic Services Technician with a positive attitude to help ensure efficient departmental operations within the Southern Regional Center (SRC) and serve as the initial point of contact for the Economic Self-Sufficiency Services (ESS) team. This career opportunity is ideal for anyone wanting to learn, grow and advance their Health and Human Services career!
In your new community-serving role you will be given the unique opportunity to learn and work with the many different teams and Health and Human Services programs offered at the SRC preparing you for a long, rewarding career with many promotion opportunities. You will be assisting visitors to the center, doing reception duties, assisting with special projects, researching cases, gathering materials, and collecting and entering data. assisting clients/patients with registration, directing clients to the proper assistance, maintaining knowledge of the electronic document management programs for ESS and Health Clinics, managing charts for health clinics, handling money functions to receive payments, handling gas card requests for the Transportation office, and prescription pick-ups for Health Clinics and the Behavioral Health providers.
This career opportunity is also perfect to be the launch pad for your Economic Services Case Management career. You will be strengthening your Economic Services skills by assessing and assisting walk-in clients of Economic Self-Sufficiency Services (ESS), screening walk-in clients, gathering information through interviews, conducting research in NC FAST and agency records, and elicit pertinent information from the client, assisting clients with filling out online applications in the computer center or in person and more.
Bilingual candidates, those with NCFast experience and or customer service experience with a local or state department of social services or health and human services are encouraged to apply.
About Our TeamWake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.
The Basics (Required Education and Experience) - High school diploma or GED
- One year of experience in human services
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience) - Ability to interpret and translate from Spanish to English and from English to Spanish
- Customer Service experience assisting clients in a human services with a county or state DSS/HHS or Medical clinic setting
- Experience scanning and indexing electronic data and records
- Knowledge and or experience with the NCFAST system
How Will We Know You're 'The One'? - Professional/Technical Knowledge - Knowledge of or ability to learn Economic Self-Sufficiency policy and procedures
- Knowledge of NCFAST, OnBase, and other computer systems
- Customer Service - Ability to develop and maintain strong relationships with clients or customers by listening to the client/customer and understanding and responding to identified needs
- Interpersonal Skills - Ability to develop and maintain effective relationships with others in order to encourage and support communication and teamwork and to achieve the goals of the work unit
- Communication - Oral and Written - Ability to convey information orally and in writing to individuals or groups to ensure they understand the message
- Planning and Organizing - Ability to develop plans to accomplish work operations and objectives
- Ability to arrange work and use resources efficiently
- Decision Making/Judgment - Knowledge of and ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
- Adaptability - Ability to adjust effectively to work within new work structures, processes, requirements, or cultures
- Initiative - Ability to take prompt action to accomplish objectives
- Proactive and self-motivated
About This PositionLocation: Southern Regional Center Fuquay-Varina, NC 27526
Employment Type: Regular
Work Schedule: Mon - Fri 8:00 am - 5:00 pm
Hiring Range: 22.48 - 26.49
Market Range: 22.48 - 30.51
Please include
ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 9/4/2024
What Makes Wake GreatHome to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity StatementWake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check StatementPosition may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker StatementIn the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
