ABOUT USAt the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people "I work for the County of Marin." Discover more about us, our values and our organizational culture here . Read on to find out more about this opportunity:
DEPARTMENT OF HEALTH & HUMAN SERVICES :
At Health & Human Services, we serve our community through the values of support, unity, trust and excellence with one common goal: to promote and protect the health, well-being, safety and self-sufficiency of all in Marin. Join our team of bright, committed, and energetic people who also want to make an impact through public service.
ABOUT THE POSITIONThe Social Service Worker I is a critical member of the One Door Information & Assistance (I&A) unit of Marin County’s Office of Aging and Adult Services.
Under direction of the Social Service Unit Supervisor, the Social Service Worker I, provides information about and assistance in connecting to services, programs and resources for older adults, persons with disabilities and family caregivers. This position p rovides skillful and cordial customer service in a busy environment to individuals seeking to support their independence and wellbeing or that of family members, friends, neighbors, or clients/patients. Along with fellow I&A unit colleagues, the incumbent is part of the One Door Aging and Disability Connection (ADRC), a partnership between Marin’s Aging and Adult Services and the Marin Center for Independent Living.
In both the I&A and ADRC roles, the incumbent:
- Works with individuals over the phone (473-INFO), email, and in person, assessing each contact’s concerns and needs and makes referrals to appropriate services and resources offered by public agencies and community-based organizations.
- Screens, assesses, and helps eligible individuals apply to Meals on Wheels, congregate meals, and In-Home Supportive Services.
- Records and tracks data in multiple secure data bases. Takes initiative, uses considerable judgment, and provides all services in culturally and linguistically appropriate ways.
- Conducts community outreach to inform and educate individuals and community groups about services, programs, and resources.
- Keeps abreast of relevant services, programs and resources and works with the supervisor and peers to deliver service.
Hybrid Schedule The Health and Human Services Department has embraced a hybrid work schedule that considers that some duties of this position may be performed remotely. However, the successful candidate must be able to report to County facilities for meetings, work assignments, and/or disaster service work upon short notice, as needed and deemed appropriate. During the initial probationary period, the successful candidate may be required to work primarily onsite before establishing a hybrid work schedule.
ABOUT YOU Our Highly Qualified Candidate The ideal candidate for the Social Service Worker I, position has experience in generalist social work practices and customer service and possess demonstrated written and oral communication skills sufficient to provide clear and concise information to a diverse range of individuals. The candidate can function effectively in a team environment and work collaboratively with internal and external partners. The ideal candidate can perform in a busy environment, maintaining a consistently calm and professional demeanor.
In addition, the ideal candidate is/has:
- Knowledgeable about services, programs, and resources in Marin County for older adults, persons with disabilities and family caregivers and is experienced in referring and coordinating services with both internal and external agencies to serve the needs of these populations.
- Experience interviewing, assessing, counseling, and educating clients or customers about services, programs, and resources.
- Solid computer skills and experience working with online resources and the ability to record and maintain client data in multiple data bases in an accurate and timely manner.
- Experience and training in Aging & Disability Resource Connection options counseling and presenting to groups is highly desirable but not required.
Qualifications Knowledge of
- Basic principles, practices and techniques of social work.
- Current trends in the field of social service.
- Principles and techniques of interviewing.
- Methods of social work record keeping, including computer applications related to the work.
- Community organizations and resources and the social problems calling for the use of public and private resources.
- Basic principles of public assistance policies and programs.
- Techniques of outreach in a targeted community or population.
Ability to
- Analyze client situations and social services needs in assigned area(s) of responsibility.
- Develop, prepare and implement effective case work plans.
- Apply applicable laws, rules, and regulations to social service operations.
- Interpret social service programs for applicants, recipients and others.
- Use appropriate community resources and services effectively.
- Utilize supervision and direction effectively.
- Prepare clear, concise and accurate case records, reports, correspondence and other written materials.
- Maintain accurate records and files.
- Establish and maintain effective working relationships with those contacted in the course of the work.
Minimum Qualifications Either equivalent to graduation from a four-year college or university with coursework that has included 30 semester or 45 quarter units in social welfare, social/human services, sociology or other behavioral science and one year of professional-level social services work in a public or private social services agency;
or successful completion of 30 semester or 45 quarter units in social welfare, social/human services, sociology or other behavioral science and two years of professional-level social services work in a public or private social services agency;
or possession of a Master's degree in Social Services or a two year counseling program by time of appointment.
IMPORTANT INFORMATIONAll applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your GovernmentJobs.com account to view these emails.
Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list. The eligible list established from this recruitment may be used to fill the current vacancy, and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.
LiveScan:SPECIAL REQUIREMENTS Candidates selected are subject to fingerprinting by the Sheriff's Department and must pass a Department of Justice LiveScan background check prior to appointment. Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
Equal Employment Opportunity Employer: If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at 415-473-2095. If you have questions concerning this position announcement, please contact Ivana Vande Zande at ivana.vandezande@marincounty.gov .
PLEASE NOTE: The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%.
COUNTY OF MARIN BENEFITS: GENERALBelow are some of the excellent benefits the County offers. More information about our benefits can be found on the Marin County's Benefits Homepage .
Paid Time Off : Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units.
Health Plan : Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO,and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more.
Retirement : Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org.
IRS 457 Plan : Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum.
Retiree Medical : The County provides access to group health plan coverage to eligible retirees.
For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197.
*IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice.
Closing Date/Time: 9/11/2024 11:59 PM Pacific
