What You'll Be DoingInternal Posting
NOTE: THIS RECRUITMENT IS ONLY OPEN TO INTERNAL WAKE COUNTY EMPLOYEES AND CONTRACTORS. YOU WILL BE REQUIRED TO ENTER YOUR UNIQUE ID FROM YOUR EMPLOYEE ID BADGE ON YOUR APPLICATION TO BE CONSIDERED FOR THIS POSITION. The
Enterprise Messaging & Collaboration Teamwithin
Information Technology (
IT) manages applications used Enterprise wide, primarily focused on collaboration and modernization tools. We provide design, implementation and support services to all departments within
Wake County.
The
Enterprise Messaging & Collaboration Teamis here to keep everything running smoothly, offer help when needed and make sure systems meet all necessary requirements. Plus, we are always working on new projects and systems to better support ourWake Countyemployees.
As an
Enterprise Messaging & Collaboration Systems Specialist, you'll work closely with multiple Divisions within
Information Technologyas well as users across theCountyto provide customer support across our platforms.
This role is the primary point of escalation for tickets related to platforms we support and will have you working with multiple people each and every day. Working with the support of the entire
Enterprise Messaging & Collaboration team, this role will provide technical expertise and problem-solving skills to address complex issues and ensure the efficient operation of our systems. You will be expected to troubleshoot, diagnose, and resolve issues quickly, while also identifying opportunities for improvements and optimizations. In addition, you'll play a key role in the planning and implementation of new technologies and upgrades, ensuring a seamless transition and minimal disruption to services. Your efforts will help maintain high availability, security and performance standards across all collaboration platforms, directly impacting the productivity and satisfaction of
Wake County employees.
For positions with a remote work option, all Wake County Government remote workers must reside in one of the following states or districts: North Carolina, Florida, Georgia, South Carolina, Tennessee, Texas or Virginia. NOTE:This is a 100% remote position and is subject to 24-hour on call requirements. About Our TeamWake County Information Technology is in the heart of Raleigh’s booming downtown, a part of the Research Triangle area. If you’re a tech-guru, this is the place to be. Our team of smart, dedicated people is respected within our organization and recognized as leaders in the use of technology by the prestigious Center for Digital Government, regularly ranking in the top ten among counties with a population for 1 million or more. Our team members are our most valued asset and treated as such with competitive salaries and top-notch benefits. We believe a good work/life balance helps people make better decisions, be more creative and enjoy coming to work. If you thrive in a highly collaborative, fast-paced, supportive environment, then you owe it to yourself to check us out.
The Basics (Required Education and Experience) - Associate's degree in Computer Science, Information Systems, Computer Engineering or related field
- Two years of experience in information systems support
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience) We are looking for individuals with 2+ years’ experience in a combination of the following:
- Microsoft Office
- Customer Service (e.g. HelpDesk, Tier 2, etc)
We understand that the education you built your expertise and experience can take a variety of paths. You may have gained these skills through direct field experience, a certificate or specialized course, a boot camp, from a mentor, a technical or associate degree, a four-year degree, or another path altogether. We welcome candidates from ALL paths of learning and celebrate the diversity of educational experiences that could have led you into IT.
How Will We Know You're 'The One'? - A high understanding with direct customer support skills
- Ability and desire to communicate clearly and compassionately to our team, staff and community
- A passion and skill for puzzle-solving complex technical challenges
About This PositionLocation: Waverly F. Akins Wake County Office Building Raleigh, NC 27602
Employment Type: Regular
Work Schedule: Mon - Fri, 8:30am - 5:15pm
Hiring Range: 66,556 - 76,467
Market Range: 56,644.00 - 96,290.00
Please include
ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 9/6/2024
What Makes Wake GreatHome to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity StatementWake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check StatementPosition may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker StatementIn the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
