Job SummaryCITY OF KINGMANNEIGHBORHOOD SERVICES OFFICERDEVELOPMENT SERVICES$20.38 - $24.45 /HOURLY$42,398 - $50,861/ANNUALLY (HIRE IN RANGE; DOQ) POSITION IS FLSA NON-EXEMPTLearn more about our Benefits & Wellness Incentives
APPLICATION MUST BE SUBMITTED BY 09/05/24 5:00 PM OVERVIEWThe City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai Mountain Ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes, and the Colorado River.
With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety, and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive.
For more information about the City of Kingman, please see our Open Finance Portal , Choose Kingman Economic Development page, and our Go Kingman tourism page for more information.
GENERAL DESCRIPTION OF POSITIONPerforms field and technical work in the enforcement of the codes and ordinances adopted by the City Council, including the investigation of City code violations related to junk and litter, public nuisances, land use, and other violations effecting the health, safety, welfare and quality of life of the public. Employees in this classification work independently in the field and are responsible for decision-making requiring discretion, judgment and familiarity with laws, codes, ordinances, regulations and standards.
SUPERVISION RECEIVEDDirection, work assignments and instructions are received in general terms from the Building Safety & Neighborhood Services Manager or higher level of authority, or in the form of complaints from the general public.
Neighborhood Services Officers are required to perform without direct supervision and to exercise independent judgment in meeting both routine and complex situations. Work is reviewed through observation, discussions, reports, results obtained and customer feedback.
SUPERVISION EXERCISEDNone
Minimum Qualifications/Special RequirementsEDUCATION AND EXPERIENCE- High school diploma or equivalent.
- College coursework or training in supervisory skills or public relations preferred.
- A minimum of one (1) year experience in municipal code enforcement or inspection work, or
- Equivalent experience with enforcement of policies, procedures, rules, and/or regulations preferred.
- OR any equivalent combination of education, experience, and training which provides the knowledge, skills and abilities necessary to perform the work.
SPECIAL REQUIREMENTS- Possession of a valid Arizona resident driver’s license
- Ability to become TOC level C Certified
- Ability to pass background check
Essential FunctionsEssential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it.
- Enforces laws and issues written warnings and instructions and civil citations.
- Observes and identifies city code and ordinance violations and takes appropriate corrective action.
- Assists other department divisions as necessary.
- Communicates verbally in person and by telephone.
- Conducts field investigations for reported violations of the codes, standards, and regulations adopted by the City of Kingman.
- Takes photographs and/or writes detailed reports of code violations observed.
- Maintains proficiency in operating a variety of investigative and reporting tools, including vehicles, recorders, cameras and computers.
- Testifies as a witness in court proceedings.
- Maintains records and prepares activity reports.
- Conducts code compliance follow-up to ensure corrective action has been taken.
- Assists citizens and other City personnel with code interpretations and information;
- Prepares evidence in support of legal actions taken by the City, including history, facts, photos, and other related information; appears in court as necessary; testifies at hearings and in court proceedings as required.
- Maintains inspection files, and writes reports, chronologies, citation explanations and statistical reports.
- Completes all required records and reports in an accurate and timely manner.
- Works in a safe manner and reports unsafe activity and conditions.
- This position may be subject to overtime and emergency recall during non-working.
- Maintains professional and effective working relationships by providing exceptional customer service.
- Maintains absolute confidentiality of work-related issues and City information.
- Maintains regular attendance and punctuality.
- Maintains assigned vehicle and equipment according to Department standards.
NEIGHBORHOOD SERVICES: - Performs intermediate technical work enforcing City zoning ordinances and various nuisance and building codes, receiving, investigating complaints, and inspecting properties.
- Inspects and investigates potential violations of City codes and ordinances which have been reported, as well as those encountered or witnessed during the course of duties.
- Documents violations; researches responsible party and ownership information, property files, case histories, and assessor's information to verify accumulated information as correct and accurate.
- Contacts complainants and perpetrators regarding complaints to explain code requirements.
- Identifies corrective actions which must be made in order to bring properties into compliance with applicable codes, laws, and ordinances. Recommends corrections for defects and inadequacies that require corrections to comply with applicable codes, laws and ordinances.
- Works resourcefully with citizens and property owners in order to achieve a high level of voluntary compliance.
- Mediates disputes and negotiates solutions to resolve non-compliance problems.
- Coordinates projects with community and/or city services in situations of hardship or other extenuating circumstances to achieve compliance.
- Prepares detailed reports of investigative findings.
- Initiates civil and criminal complaints through the judicial system.
- Attends community and neighborhood meetings to exchange information regarding code violations and quality of life issues.
- Represents department and city as needed at meetings .
- Coordinates and works with Planning and Zoning, Kingman Fire Department, Building Inspectors, Sanitation, Mohave County Health Department and Arizona Department of Environmental Quality and other departments as necessary.
- Serves as contact or resource person for other agencies or organizations requesting assistance or information.
PERIPHERAL DUTIES- Performs related work as required.
WORK CONTACTS- Regular and frequent contact with other agencies, departments, civic leaders, groups, and the general public.
- Contacts often require tact and discretion, requiring the interpretation of laws, ordinances and regulations.
- Negotiates with vendors regarding service contracts for clean-up, removal, and disposal of unwanted trash, vehicles, and demolition of dilapidated buildings.
- Frequent contact with related City departments on code compliance issues.
NECESSARY KNOWLEDGE, SKILLS AND ABILITIESKnowledge: Workingknowledge of current principles, practices and methods of code enforcement; Departmental procedures, rules and regulations related to code enforcement; Effective methods of conducting investigations; Applicable Federal laws, state laws, city ordinances, in particular city codes, zoning ordinances and regulations pertaining to public nuisances and health and safety ordinances; Street layout and geography of the City including street names and numbers; Case preparation and reporting procedures pertinent to the judicial process; Computerized data entry and retrieval systems; Mathematical principles required to perform necessary technical calculations.
Skills: Skill in the use of computers, cameras, recorders, and other such regular and special equipment as may be assigned; Interpreting and applying statutes, rules, ordinances, codes and regulations; Skill in examining residential and commercial plans to determine applicable compliance with zoning standards; Reading maps, using computer keyboard, typing and maintaining files and records; Documenting observations, case history, and evidence identification and collection; Obtaining information from people who may be reluctant to cooperate; and Enforcing code compliance.
Abilities: Ability to multi-task and manage a multiple caseload; Deal firmly but courteously with the public focusing on education and eliciting cooperation to meet code; Analyze complex situations and problems quickly and objectively and use sound judgment in making decisions in determining the proper course of action; Communicate effectively; Express ideas clearly, both orally and in writing; Maintain required records and to prepare reports; Testify in court; Define problems, collect data, establish facts, and draw valid conclusions; Establish and maintain effective working relationships with department members and those contacted in the course of work assignments; Remain calm in stressful situations; Work with irate or difficult persons and apply appropriate courtesy, tact and persuasion to effect constructive conclusion; Meet such physical requirements as may be established by competent authority; Maintain regular attendance and recognize attendance as an essential function of this job to ensure continuity; and Willingly work assigned shifts to include supporting operations due to emergencies that include the working of weekends, holidays, overtime and call-back as scheduled and necessary.
MiscellaneousCOMMITMENT TO SAFETY & WELLNESSIt is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities.
WORK ENVIRONMENTThe work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See Physical Demands.
DISCLAIMERThe above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes.
FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service
Community Spirit ~ Training and Development FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service
Community Spirit ~ Training and Development
2023-2024 Benefit Guide (PDF) Health - Excellent medical, dental and vision insurance.
- Telemedicine available through BlueCare Anywhere for general medical and behavioral health.
- Flexible spending (FSA) or health savings accounts (HSA).
- Employer contribution to HSA equivalent to 50% of plan-year deductible. This is currently $750 for Single Coverage and $1,500 for Family Coverage.
- Employer-paid group basic life insurance coverage for employee and dependents on medical plan.
- Supplemental group insurance and third-party options available.
- Virgin Pulse, our comprehensive well-being platform designed to push you towardsgood health in mind, body and spirit.
- Participation incentives with up to $300 redeemable annually.
- Work/Life support services through the SupportLincEmployee Assistance Program (EAP).
- Six free counseling visits annually.
Leave - 12 paid holidays , including a floating birthday holiday each year.
- 16-35 paid vacation days per year.
- 6.15 hrs. 1-5 years; 7.69 hrs. 5-10 yrs.; 9.23 hrs. 10-15 yrs.; 10.77 hrs. 15+ yrs.
- Shift fire personnel accrue leave at 1/3 more per pay period.
- 3.69 sick hrs per pay period (approx. 9-12 sick days per year).
- Shift fire personnel accrue leave at 1/3 more per pay period.
- Part-time/seasonal employees earn 1 hours of sick time for every 30 hours worked.
Other leave types available, including:
- 10 hours of Volunteer Time Off (VTO).
- Up to 5 days for bereavement.
- Jury Duty.
- Military Training, and more.
Leave donation program.
Financial - Tuition reimbursement up to $4,500 annually.
- Shift differential pay (2nd & 3rd shift).
- Bonus Programs.
- Skill-based, Certification & Bilingual Pay.
- Clothing Allowance for Uniformed Personnel.
Recognition & Appreciation - Quarterly Performance Conversations (TrakStar).
- Mission, Vision, Values (MVV) Excellence Awards.
- Safety Awards.
- Service Awards at 5, 10, 15, 20+ years of service.
- Biannual All-Employee BBQ Lunch.
- Annual Employee Pool Party.
Retirement - City matching to AZ State Retirement System & Long Term Disability (ASRS).
- Additional retirement solutions available through optional third-party on pre-tax basis, including457-deferred compensation and Roth IRA.
Closing Date/Time: 9/5/2024 5:00 PM Arizona
