CAREER DESCRIPTION CARE COORDINATION ADMINISTRATOR (Business Services Administrator)
In addition to performance-based merit increases, this position is scheduled to receive salary range increase on the following date:
Effective June 27, 2025 - 4.00% increase
Salary may be negotiable within the range listed above, based on position requirements and the successful candidate's qualifications, subject to appropriate authorization.
OPEN TO THE PUBLICThis recruitment will establish an open eligible list that will be used to fill current and future Business Services Administrator opportunities. The eligible list established may also be used to fill positions in similar and/or lower classifications through the County of Orange.
DEADLINE TO APPLY This recruitment will be open for a minimum of five (5) business days and will remain open until
11:59pm on Wednesday, September 4, 2024 Qualified applicants are encouraged to apply immediately. OFFICE OF CARE COORDINATION The County Executive Office (CEO), Office of Care Coordination (OCC) engages across Orange County, working with cities and community-based organizations to strengthen regional capacity and multi-city, multi-sector investments to prevent and address homelessness, coordinate public and private resources to meet the needs of the homeless population in Orange County and promote integration of services throughout the community that improve the countywide response to homelessness.
THE OPPORTUNITY The Office of Care Coordination is seeking a Care Coordination Administrator (Business Service Administrator). This position reports directly to the Director of Operations. In this role, the incumbent will support and implement the Office of Care Coordination initiatives. They will actively engage County Departments and community stakeholders in the countywide strategic plan aimed at addressing homelessness and other vulnerable populations. The Care Coordination Administrator will provide programmatic support to the System of Care Data Integration System (SOCDIS), advancing the mission of the Care Plus Program.
The Care Plus Program (CPP) facilitates the targeted and comprehensive service delivery to Orange County's most vulnerable populations and offers enhanced care coordination to expedite connections to supportive services and resources across the County of Orange’s (County) System of Care: Behavioral Health, Healthcare, Housing, Community Corrections, Benefits, and Supportive Services.
This position builds and develops strategic collaborative relationships across County agencies/departments and other public/private agencies to ensure a multi-disciplinary team approach to service delivery and unified goals.
This position provides essential administrative and business operational support to the Commission to End Homelessness. The Commission to End Homelessness works in collaboration with the County government, 34 city governments, the business sector, philanthropic organizations, community organizations, faith-based organizations, health care, public safety, and other interested stakeholders to promote an effective response to homelessness within Orange County.
Responsibilities and duties for this position will include, but are not limited to the following:
- Leading and facilitating Multi-Disciplinary Team (MDT) meetings for the Care Plus Program, focusing on collaborative efforts to enhance care coordination and improve outcomes for individuals.
- Providing policy analysis, recommendations, and direct support to the Director of Care Coordination and the Commission to End Homelessness, which consist of 21 commissioners composed of elected officials, city managers, and high-level executives from community-based organizations.
- Preparing agenda staff reports, board briefings and other written materials, and public presentations on behalf of the Office of Care Coordination and Commission to End Homelessness and communicates both verbally and in writing on complex topics to ensure it is easily understood by all levels of staff, stakeholders, and various audiences.
- Providing administrative support to the Commission to End Homelessness, such as creating briefing materials to communicate effectively with commission members, and scheduling and coordinating ad hoc committees while maintaining membership lists.
- Drafting and editing communication materials shared with both internal and external stakeholders, including the Board of Supervisor Offices and local elected officials as it relates to the Commission to End Homelessness.
- Evaluating the impact and efficacy of the Care Plus Program and other service programs through quality assurance practices to provide performance feedback to the County Executive Office and the Board of Supervisors.
- Actively engaging with the Data Integration Manager and supporting/participating as part of the County business team, overseeing the development and management of the System of Care Data Integration System.
- Providing direct oversight over contracted service providers to ensure compliance, meeting contractual obligations, and other County administrative documentation relating to program management.
- Supervising and managing staff including a Care Coordination Business Services Analyst and a Care Coordination Staff Specialist.
- Providing program support for OCC’s Care Plus Program in areas including, but not limited to project management, records and information management, annual compliance and audits, contracts, and grant management.
- Providing data monitoring and technical assistance functions to MDT providers to enhance the quality of data and minimize data entry errors.
- Maintaining awareness of changes in the political climate and the ability to effectively work collaboratively with government officials, business partners, and public stakeholders while responding to new challenges.
- Communicating efficiently with department and agency leadership as well as community stakeholders.
In addition, the position requires flexibility to travel throughout Orange County and attend evening or weekend meetings, as well as perform other related duties to the position assigned. DESIRABLE QUALIFICATIONS In addition to the minimum qualifications, the ideal candidate will have familiarity with Orange County’s System of Care, Continuum of Care, Commission to End Homelessness, CalAim, Community Corrections, various health, mental health, and /or other permanent housing providers. The ideal candidate will also have experience with evaluating government programs for performance and funding, with a preference for those who have specifically assessed or reviewed homeless or human services programs.
In addition, the ideal candidate will have thorough knowledge of and experience in the following:
- Coordinating with larger systems of care such as the Homeless System of Care, Continuum of Care, Street Outreach programs, health and mental health services, and permanent supportive housing providers.
- Applying knowledge of federal, state, and local homeless services and other vulnerable populations legislation and initiatives.
- Analyzing data for program effectiveness utilizing applications to generate tables, charts, and graphs. Leading project ideation to completion, with a focus on IT or capital projects.
- Creating data visualizations and interactive dashboards for non-technical audiences.
- Proficiency in utilizing the Homeless Management Information System (HMIS) and the Care Plus Program (CPP).
- Knowledge of the Homeless System of Care and the OC Continuum of Care services.
- Proficiency in utilizing Microsoft Word, Excel, PowerPoint, Outlook, and PowerBI to perform the duties above.
Leadership | Management Skills - Demonstrating knowledge of best practices as they relate to the oversite of third-party data including County contracted providers and internal County programs.
PLEASE NOTE: Your application and answers to the supplemental questions should be descriptive, and concise and highlight the areas you have developed expertise, matching your professional experience with the specific job duties listed above.
SPECIAL REQUIREMENT:Possession of a valid California Driver's license, Class C or higher may be required by the date of appointment and maintained while employed.
MINIMUM QUALIFICATIONS Please click here to view the minimum qualifications as well as the physical, mental, environmental & working conditions for the classification. NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of
Credential Services (N.A.C.E.S.).
RECRUITMENT PROCESS Human Resource Services (HRS) screens all application materials for minimum qualifications and desirable qualifications. After screening, applicants who meet the minimum qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.
Structured Oral Interview (Weighted 100%)Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list.
Based on the Department's needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible ListOnce the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Veterans Employment Preference (VEPP)The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related recommendations. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC).
Please click here to see the latest guidance for more details.
EMAIL NOTIFICATION Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .
FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions.
For specific information pertaining to this recruitment, contact
Michelle Kozai at Michelle.Kozai@ocgov.com or (714) 834-7308
. EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Administrative Management *
In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:
- Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information . - Paid Leave: Twelve holidays per year plus sick and vacation time
- Health & Dependent Care Reimbursement Accounts
- Dental Insurance: County pays 100% of employee and dependent premiums
- Paid Life Insurance: $100,000 life insurance policy
- Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
- Paid Short & Long Term Disability insurance programs
- 457 Defined Contribution Program
*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.
Click here for information about benefits offered to County of Orange employees.
Closing Date/Time: 9/4/2024 11:59 PM Pacific
