Apply By:09/04/24
Division:Clerk and Recorder Division
Management Level:Individual Contributor
Scheduled Weekly Hours:40
Benefit Eligibility: This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.
Description: Job Description : The Jefferson County Motor Vehicle Division is a part of the Clerk and Recorder’s office, which is the face of public service for our diverse and vibrant county. We serve voters, drivers, property owners, business owners, travelers, couples getting married, and so many other Jeffco residents and non-residents every day, and we take our work very seriously. We hold a clear mission and vision that drive our actions and aspirations:
Mission : To make government and the democratic process work for all Jeffco. From free and fair elections to friendly service and safe record keeping, we're building a Jeffco that welcomes and works for everyone.
Vision : An equitable , accessible, trustworthy democracy for the Jeffco of today and tomorrow .
Each day, we strive to turn this vision into reality, and we are looking for motivated individuals to join our team and help in this work.
The
Auto Title Technician Senior serves as a mentor to technicians whileperforming a variety of detailed motor vehicle paperwork and public contact work in support of the Motor Vehicle Division of the Clerk and Recorder's Office while acting as an agent for the State of Colorado. Collects taxes and fees for motor vehicle titles and registrations for use by governmental and other official enforcement entities. Acts as a Notary to notarize legal documents. Assists with maintaining inventory to ensure office efficiency. May handle some leadership duties during temporary absence of supervisor and manager.
Ideal Candidate: This position is a great fit for someone who is energic, enjoys working with the public and is a team player. Spanish or other foreign language skills and/or experience working with individuals from various cultures and communities is highly valued.
Salary: Target Hiring Range : $23.00 / hr to $29.00/ hr
Compensation will be determined based on education, experience, and skills. Additional compensation for Spanish bilingual skills is available.
Schedule: This position requires regular on-site/in-office work and operates on a 4-day work week (Monday-Thursday, 7am-5:30 pm) . Must be available to occasionally work at any of the five motor vehicle branches, but this position is based in our Golden office .
Essent ia l Duties : The Auto Title Technician is responsible for :
- Mentoring staff by assisting with difficult cases and is available to answer questions.
- Assisting with supervisory tasks during management's absence.
- Examining and determining legal acceptance of documents pertaining to motor vehicle titling, registration, ownership taxes, license fees and sales taxes.
- Collecting fees and/or taxes as required by law and in accordance to statutory guidelines.
- Assisting the public with motor vehicle specific inquiries, including researching and resolving complex tax, title, registration related problems and processing required paperwork.
- Assisting with general election and marriage license questions.
- Maintaining current knowledge of relevant laws, regulations, policies, standards and procedures, implementing changes as dictated by new legislation and the Department of Revenue.
- Notarizing legal documents and maintaining inventory in the office.
Minimum Qualifications :
- High school diploma or equivalent, with A
- Minimum of one year auto titling and registration experience.
Preferred Qualifications: - 2 Years of progressive advancement in auto titling and registration is highly preferred.
- Welcomes feedback regularly, examinessystems and processes to make sure we are set up to maximize success by encouraging new approaches and welcoming and sharing new ideas .
- Demonstrates strong leadership and mentoring skills to develop our team on providing the best customer service.
- Thrives in a full facing customer environment, problem-solving daily and continued learning to best help the customers. Taking their current customer service skills to the next level.
- Wants to help foster a culture of constant improvement.
- Thrives on interpreting and communicating complex regulations while providing excellent customer service.
Knowledge, skills, and attributes that would be beneficial and lead to success in this role include: - Strong leadership and mentoring skills.
- Strong customer service skills and experience with high volume customer contact
- Ability to explain complex rules and regulations to customers who may be unfamiliar with or challenge the statute driven requirements for fees.
- Ability to problem solve by utilizing resources/researching to find solutions that are best for the customer.
Additional Job Description :
Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience .
Offer of employment contingent on successful completion of pre-employment testing and criminal background check.
Education:GED, High School Diploma
Experience:Work Experience: Minimum three years
Certifications:Languages:Category:Administrative, Business Programs and Services
