DWC Program AssistantDivision of Workers’ Compensation/Enterprise Functions UnitAnnual Salary Range: $45,400 - $51,600
Why you will love this position: The Division of Workers’ Compensation offers a dynamic, energetic, and engaging environment to flourish and to demonstrate operational excellence. The Division is modernizing its internal and external processes and procedures and there is immense opportunity to contribute to an exciting, forward-thinking, fast-moving, collaborative environment. As part of the team, you will enjoy the genuine spirit of cooperation and shared goals all revolving around helping the citizens of Missouri.
The Enterprise Functions Unit supports functions Division-wide by providing data analytics, statistical reporting, training, and reviewing processes for improvement and standardization. The Unit also supports the Division’s modernization efforts by coordinating Division staff and efforts and prioritizing work assignments.
What you will do: - Assist the Enterprise Functions Manager by organizing and evaluating the Division’s technology needs, assets requested and Help Desk Tickets so the Division can keep moving forward with the most efficient operations.
- Act as liaison between DWC and ITSD by submitting and monitoring Help Desk tickets, coordinating technical updates, and providing technical support to DWC Staff, as needed.
- Account management of DWC maintained software, including Box.com, Filebound, and DWC’s AICS computer system.
- Provide asset management by maintaining the Division’s equipment through iTrack, coordinating DWC phones and working with Financial Management to track and maintain all DWC copiers, printers, and scanners.
All you need for success: Qualifications - 4 years of relevant experience OR a Bachelor’s degree in a relevant field of study
Lack of post-secondary education will not be used as the sole basis for denying consideration to any applicant .
Desired Attributes - Ability to analyze and review workflows and processes, prepare findings, and make recommendations.
- Monitor and evaluate operational efficiency.
- Skill in critical thinking, problem-solving, and organization.
- Skill in diagnosing and resolving information technology issues.
- Knowledge and understanding of office automation, office systems operating environments, and/or communication devices.
- Ability to prioritize and handle multiple priorities simultaneously.
- Ability to coordinate with and understand other information technology areas.
- Ability to evaluate and provide recommendations of new hardware and software products.
More reasons to love this position:The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
