Full-time position available with the General Services Department, Information Technology Division located at 1111 Locust Ave
Salary Range: $5,173-$7,759/month
Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. *Telework schedule available after 6-month probationary period completed
Application Deadline Date: October 24, 2024
Responsibilities
- Serves as the primary component of the Enterprise Permitting and Licensing (EPL) support team that is responsible for maintaining users and creating/updating the EPL application.
- Performs technical support, configuration, and operational support for EPL, the City's Enterprise Permitting and Licensing System.
- Works on call on a weekly rotational basis as the critical business process support contact by handling after business hours support calls.
- Leads performing software updates, system maintenance, testing and training and maintaining a secure environment.
- Possesses excellent process documentation and customer service skills.
- Performs system testing and quality control checks of new updates and configurations.
- Constructs new user accounts and provides training for users of enterprise-level software systems.
- Completes user account adjustments due to changes in staffing and communicates with Departments regarding proper system coverage.
- Provides technical assistance by responding to questions and requests for assistance with software use.
- Refers more complex issues to appropriate staff or vendors for resolution.
- Maintains a working system knowledge of key operations for assisting users and ensuring proper use of the software.
- Trains users in system operations and reporting functions.
- Creates test transactions and runs tests to find errors and confirm software meets specifications.
- Writes documentation or reviews documentation written by others that describes configuration and operating procedures.
- Advises application users on how to accomplish tasks by answering questions and providing training.
- Serves as liaison between users and vendors on complex technical matters requiring vendor participation to resolve, maintaining ongoing communications with both parties until issue is resolved or acceptable workaround procedure is determined.
- Assists customers with gathering information about program needs, objectives, functions, features, and input and output requirements.
- Works well with other ITD team members and sections to meet customer service excellence.
Qualifications
REQUIRES an accredited Bachelor's degree and 3 years of technology experience; OR a n equivalent combination of qualifying education and technology experience.
Preference given to those with exeperience with SQL Server Management Crystal Reports. Other Information
URGENT!!! CRITICAL RECRUITMENT INFORMATION Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.
In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.
Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.
The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.
If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.
The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our
EEO Policy The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to
accommodations@kcmo.org .
If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions.
(DOD) 38 U.S. Code • 4211). 
