The PositionUnder the direction of the Parking Customer Service Manager or his/her designee, the incumbent performs a variety of technical and clerical support functions to include data entry, computer operations, website maintenance and records management. Assignments may be given on a daily basis and work is reviewed through direct observation and feedback from departmental users.
Examples of Duties: - Performs data entry activities to update customer, vehicle, and permit information in the parking management system; merges duplicate customer accounts; marks outdated parking tickets "uncollectible" as appropriate.
- Prints reports, labels, and similar documents from the parking management system; distributes reports as required.
- Creates and updates reports using crystal report software.
- Runs citation or permit reports upon request from other City departments.
- Processes scheduled task files to import and export data from the Department of Motor Vehicles and collection agency.
- Closely monitors the parking management system for malfunctions; advises the supervisor and takes independent action to identify the cause and effect of repairs as appropriate.
- Advises the Information Technology Department and computer manufacturer(s) of any software and hardware (license plate recognition equipment, handhelds and printers) malfunction and verifies the corrective action is taken.
- Establishes and maintains detailed records of parking management system events, malfunctions and maintenance.
- Purges and archives computer data according to predefined guidelines.
- Must effectively and positively represent the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation.
- Must establish and maintain effective and professional relationships with work colleagues, supervisors and managers.
- Performs related work as required for this position description only.
The RequirementsRequired:
High School Diploma or GED; and one (1) year of experience with database management, computer operations, records retention, data entry, website management, or hardware/software installation or an equivalent combination of training and experience.
Preferred:
Associate's Degree plus three (3) years of experience with database management, computer operations, records retention, data entry, website management, or hardware/software installation. Preference for experience with parking operations databases, excel and crystal reports.
Additional education and experience or an equivalent combination of training and experience may be substituted for the above requirements.
CERTIFICATES, LICENSES, REGISTRATIONS :
- Valid Driver's License: With proof of automobile insurance
- Background Check: Must have an acceptable background record
- Driving Abstract: Must have an acceptable driving record
Knowledge, Skills and Abilities:
- Knowledge of operational procedures of computer terminals and computer operations in general.
- Knowledge of the proper operation and capabilities of personal computers.
- Ability to establish effective working relationships with users and outside vendors.
- Ability to establish and maintain effective and professional relationships with work colleagues, supervisors, managers and the public.
PHYSICAL DEMANDS: The physical abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to conduct light work, crouch, feel, fingering object, grasp, handle, hear, kneel, lift, make rational decisions, pull, push, reach, use repetitive motion, speak, stand, stoop, talk, visualize and walk. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: Work is performed primarily in an office environment that requires the employee to be sensitive to change and responsive to changing goals, priorities, and needs.
The ExaminationRequired Education and Background Information: Look over the announcement carefully to determine your eligibility. Please note minimum education and experience requirements. Closed competitive positions are open only to employees while open competitive positions are open to anyone who meets the minimum qualifications for the position. Evidence of GED test score is required if submitted for high school diploma. Applicants are responsible for clearly documenting work experience and/or providing all relevant information at the time of application. Additional information will not be accepted after the announcement closing date
Examination: Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: written examination, performance examination, education and experience evaluation, oral examination and/or other job related examinations. You will be notified of the time and place of your examination when you file or later by mail. A passing grade is required on each part of the process. Repeated participation in any examination for which the same test is used is limited to once every 6 months. Your examination results will be sent by email as soon as possible after the grading is completed.
Final passing grades are used to determine a candidate's position on the eligibility list of successful candidates. Departments fill vacancies from this list. The top three names are considered for each vacancy unless otherwise modified. Those not appointed are returned to the eligibility list for further consideration in accordance with the Civil Service Ordinance. Your name will remain on a register for one year for open competitive examinations and two years for closed competitive except where labor contract conflicts.
Your name may be removed from an eligibility list prior to one year according to Hollywood's Civil Service Ordinance or labor contracts. Your eligibility may be cancelled if you refuse a position or if you are not available for work. You are responsible for notifying the Employment Office, in writing, of any change in your address or telephone number.
Special Accommodation and Communication Needs: The City of Hollywood provides necessary reasonable accommodation in the examination process upon request to persons with disabilities. Such requests must be made PRIOR to any scheduled examination.
Veteran's Preference: An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers (DD214) and meet eligibility requirements as stipulated by the Florida Statues. Additional InformationAll successful applicants will be required to pass an extensive background which may include criminal history searches, driving history checks, credit report, courthouse searches, education verification, employment verification, professional license verification, or other search methods as deemed necessary for the position. In addition, the applicant will be required to undergo a medical examination, which may include a drug screening, prior to appointment.
Employment of Relatives: The City of Hollywood has an Ordinance which regulates the employment of relatives of City employees. Effective January 28, 2008, a relative may only be hired under the following additional conditions: - The relative must have competed in an appropriate examination process as determined by Human Resources and be placed on a civil service eligibility list;
- The relative must be among the top three ranked candidates available on the certified eligibility list unless expanded by the Civil Service Board;
- The Department or Office Director and the Director, Human Resources must demonstrate that it is in the best interests of the City of Hollywood to hire the relative of a public officer or employee.
As of 12/15/2005 the City will require all newly hired employees to sign an affidavit affirming non-usage of tobacco or tobacco products within the last year prior to submission of application and will continue to be a non-user of tobacco products throughout employment with the City of Hollywood.
REASONABLE ACCOMMODATION: The Employment Office will make reasonable efforts in the examination and workplace to accommodate persons with disabilities. Please advise Human Resources of special needs by calling (954) 921-3216.
All applicants receive consideration for employment regardless of race, color, religion, gender, national origin, age, abilities, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression (except as limited by law, Personnel Rules, Collective Bargaining Agreements, or bona fide occupational disqualifications).
The City of Hollywood is an Equal Opportunity / Equal Access Employer. SUMMARY OF BENEFITS FOR PART-TIME EMPLOYEES
Regularly scheduled non-seasonal part-time employees who average at least thirty (30) hours or more of work per week shall be eligible for the following benefits: - All regular part time employees who average at least 30 hours per week shall accrue paid vacation following their employment anniversary date. Employees shall accrue vacation leave as follows:
- up to seven (7) completed years 60 hours
- more than seven (7) but less than ten (10) completed years 84 hours
- more than ten (10) but less than fifteen (15) completed years108 hours
- more than fifteen (15) but less than twenty (20) completed years 120 hours
- twenty (20) completed years and above 150 hours
After completion of the first full year of service, vacation time accrued as of September 30th of each year is to be utilized during the following 15 months. Cash payment in lieu of unused vacation shall be made only upon termination of employment or upon approval of the City Manager.
- Part-time employees who average 30 hours or more per week are paid six (6) hours per holiday:
New Year's Day Martin Luther King, Jr.'s Birthday President's Day Memorial Day
Juneteenth Independence Day Labor Day Veteran's Day
Thanksgiving Day Day after Thanksgiving Christmas Eve Christmas Day
New Year's Eve
- Part-time employees who average 30 hours or more per week accrue six hours (6) per month in sick leave accruals. The hours paid to the employee will be the number of hours that the part-time employee was scheduled to work on the date they called in sick.
- Part-time employees who average 30 hours or more per week will receive 12 hours each fiscal year of use-it-or-lose-it time off in recognition of the importance of mental health well-being.
- Bereavement leave is provided for the demise of an immediate family member. Part-time employees will receive one work week with compensation based upon the average hours worked in the previous 13 weeks.
- Employees will receive longevity compensation added to their base salary for the following continuous years of service with the City:
- 5 years of service 5%
- 10 years of service 3%
- 12.5 years of service 2.75%
- 15 years of service 2%
- Part-time employees who average 30 hours or more per week will receive a (non-matching) City contribution to a Nationwide deferred comp 457 plan in the amount of $1,000.00 to be paid annually on the employee’s anniversary date of hire. (Employee must enroll in a 457 to receive).
- Part-time employees who average 30 hours or more per week and families shall be provided the option of coverage in the City’s health insurance plans. The City will contribute 80% of the premium for employees electing single or dependent coverage on the OAP plan and the employee will be responsible for contributing 20% of the premium; The City will contribute 100% of the premium for employees electing single coverage on the OAPIN plan. For employees adding dependents, the City will contribute 90% toward the premium and the employee will be responsible for contributing 10% of the premium. For 2024, the biweekly rates are as follows:
Enrollment Tier |Medical OAP |Medical OAPINEmployee Only | $110.08 | $64.08
Employee +1 | $274.76 | $82.35
Employee + 2 or More | $538.41 | $167.34
- Part-time employees who average 30 hours or more per week shall have the option to purchase vision coverage through payroll deductions. Three plans are offered.
Enrollment Tier |VSP Option 1 |VSP Option 2 |VSP Option 3Employee Only | $2.36 | $3.87 | $4.44
Employee +1 | $4.73 | $7.73 | $8.87
Employee + 2 or More | $7.61 | $12.45 | $14.28
- Employees will receive from the City a “use it or lose it” Health Reimbursement Account annually. The amount to the employee is determined by the employee’s medical enrollment status or if no coverage is elected then it will default to the lowest level. The level of the City contribution will be reevaluated once a year. The levels are: Single or no coverage = $400; Employee plus one = $600; and Employee plus two or more = $1000. In addition, the employee may establish and contribute to a Flexible Spending Account.
Regularly scheduled non-seasonal part-time employees who average more than 15 hours per week but less than thirty (30) hours of work per week shall be eligible for the following benefits: - All regular part time employees who average at least 15 hours per week but less than 30 shall accrue paid vacation following their employment anniversary date. Employees shall accrue vacation leave as follows:
- up to seven (7) completed years 40 hours
- more than seven (7) but less than ten (10) completed years 56 hours
- more than ten (10) but less than fifteen (15) completed years72 hours
- more than fifteen (15) but less than twenty (20) completed years80 hours
- twenty (20) completed years and above 100 hours
After completion of the first full year of service, vacation time accrued as of September 30th of each year is to be utilized during the following 15 months. Cash payment in lieu of unused vacation shall be made only upon termination of employment or upon approval of the City Manager.
- Part-time employee who average more than 15 hours per week but less than 30 hours per week are paid 4 hours per holiday:
New Year's Day Martin Luther King, Jr.'s Birthday President's Day Memorial Day
Juneteenth Independence Day Labor Day Veteran's Day
Thanksgiving Day Day after Thanksgiving Christmas Eve Christmas Day
New Year's Eve
- Part-time employees who average 15 hours per week but less than 30 shall accrue four hours (4) per month in sick leave accruals. The hours paid to the employee will be the number of hours that the part-time employee was scheduled to work on the date they called in sick.
- Part-time employees who average 15 hours per week but less than 30 will receive 8 hours each fiscal year of use-it-or-lose-it time off in recognition of the importance of mental health well-being.
- Part-time employees who average 15 hours per week but less than 30 will be provided a supplement insurance product in the amount not to exceed $500.00.
- Bereavement leave is provided for the demise of an immediate family member. Part-time employees will receive one work week with compensation based upon the average hours worked in the previous 13 weeks.
- Employees will receive longevity compensation added to their base salary for the following continuous years of service with the City:
- 5 years of service 5%
- 10 years of service 3%
- 12.5 years of service 2.75%
- 15 years of service 2%
- All part-time employees may enter a Deferred Compensation Program through payroll deduction.
- All part-time employees have the option of joining the Sun Credit Union.
- All part-time employees have the option of participating in payroll Direct Deposit.
- All part-time employees are eligible to participate in the City’s Work/Life Assistance Program offering a wide range of services and support.
- All part-time employees may have access the City’s fitness facility free of charge.
IMPORTANT NOTICE -This document ‘BENEFITS SUMMARY’ is intended only as a summary of some of the benefits employees may be entitled to as an employee of the City of Hollywood. This is NOT a legal document, does NOT represent any guarantees, and is subject to change at any time. Continued eligibility for part-time benefits is reviewed periodically in accordance with applicable City Administrative policies and bargaining unit contracts.
Closing Date/Time: 8/8/2024 11:00 PM Eastern
