SummaryReceives and dispatches emergency and routine calls for police, fire, ambulance, and other emergency services by performing the following duties:
Essential Duties and Responsibilities- Receives and screens incoming calls for law enforcement, fire, medical, or other emergency services.
- Questions callers to determine location and seriousness of emergency and response needed.
- Enters information into computer-aided dispatch system.
- Operates two-way radio and/or other communications equipment to dispatch police, fire, medical, and other personnel, and equipment and to relay instructions or information to remote units.
- Provides pre-arrival instructions to caller, including CPR.
- Coordinates police, fire, ambulance, and other emergency requests, relaying instructions to closest and most suitable units available.
- Relays information between hospital staff and emergency medical technicians at site or in ambulance.
- Provides preliminary first aid instructions before paramedic truck or ambulance arrives.
- Transmits and receives messages between divisions of own agency and other law enforcement agencies.
- Monitors silent alarm systems, remote cameras, and other systems used to detect illegal entry and maintain security.
- Contacts police officers to verify assignment locations, monitors dispatched units and, when necessary, serves as liaison with caller.
- Enters, updates, and retrieves information from a variety of computer systems.
- Answers or forwards non-emergency requests for assistance.
- Tests communications and alarm equipment and backup systems to ensure serviceability.
Education and/or ExperienceHigh School Diploma or GED and a combination of one year of clerical; computer operation; heavy telephone/public contact or related experience. Thirty (30) semester hours of college credit may substitute for one year of required experience.
Certificates, Licenses, RegistrationsTCOLE Operator’s Certification preferred but not required. A valid class C driver’s license with a clean driving record is a requirement of this position. CPR Certification preferred.
The City of Lancaster offer a complete benefits packeage to full-time employees which includes: health care; paid holidays, vacation time, sick leave, retirement, longevity, tuition reimbersemet and more.
To learn more details, vist our
benefits page.
