What You'll Be DoingWe are currently seeking an entry-level Economic Benefits technician with brag-worthy fast and accurate typing skills to join our Economic Services Submit Team that serves the public in a rewarding role that helps our community receive the crucial benefits they must have to live happy healthy lives. This is an amazing opportunity for you to learn multiple social services programs, preparing you for a long, rewarding career in Human Services with exceptional benefits, top-notch retirement plans, free training and lots of promotion opportunities!
As an Economic Benefits Technician you will work under tight deadlines prioritizing and keying paper Medicaid, FNS and Energy applications as well as late recertifications into NC FAST to make sure the community receives their benefits as quickly as possible. Other duties may include keying referrals and county transfers, key applications and related information into NCFAST accurately and quickly, enter late recertifications into NC FAST and manage electronic data.
Bilingual candidates (Spanish and English) and those that have taken the NCFAST Income CaseWorker course or DSS CaseWorker training at a local NC Community College are encouraged to apply!
About Our TeamWake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.
The Basics (Required Education and Experience) - High school diploma or GED
- One year of experience in human services
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience) - Experience scanning and indexing electronic data and records
- Experience keying data quickly and accurately
- Fluency in Spanish
- NCFAST and OnBase experience
How Will We Know You're 'The One'? - Knowledge of and/or ability to learn Economic Programs policy and NCFast navigation
- Knowledge of Microsoft Office programs including Word and Excel
- Exceptional customer service skills.
- Ability to work under deadlines.
- Ability to listen, react and respond appropriately to others
- Ability to patiently and professionally assist clientele
About This PositionLocation: Human Services Center Swinburne Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon - Fri 8:00 am - 5:00 pm
Hiring Range: 22.48 - 26.49
Market Range: 22.48 - 30.51
Please include
ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 7/30/2024
What Makes Wake GreatHome to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity StatementWake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check StatementPosition may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker StatementIn the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
