Supervising Permit Technician

The Position

The current vacancy is in Ukiah, CA. The list developed from this recruitment will be used for a limited period to fill open and promotional, regular full-time, and part-time positions should they occur.

Under general direction, plans, oversees, supervises, and performs a variety of technical, paraprofessional, and administrative work in the acceptance and processing of building permit applications and related documents. Incumbents in this class are responsible for a considerable amount of customer service and perform basic/minor plan checks to assist in expediting the review process. Performs other duties as assigned.

Bilingual English/Spanish encouraged to apply. Se buscan personas bilingües en inglés y español. Para recibir una solicitud en español, llame a Recursos Humanos al 234-6600 .

Job Requirements and Minimum Qualifications

Duties may include but are not limited to the following:

• Plans, organizes, oversees, and performs customer service activities including counter service, and phone and email coverage related to building permit applications and related functions.
• Asks clarifying questions to determine the needs of the customer and provide the appropriate response.
• Carries out supervisory responsibility in accordance with policies, procedures and applicable laws including interviewing, hiring and training, planning, assigning and directing work; appraising performance; making recommendations for and/or rewarding and disciplining employees; addressing complaints, and resolving problems.
• Communicates, monitors, and assists in the development of policies and procedures and standards related to building permits acceptance and processing, counter coverage, and related areas.
• Provides building information, answers questions and provides guidance on the application process, refers customers to other individuals, units, or agencies as required, and routes permits for the public.
• Investigates, responds to, and resolves complex customer service questions, issues and/or complaints.
• Directs and participates in logging, tracking, processing, and routing applications, permits, and related documents to ensure timely response to the public.
• Calculates and/or provides information on applicable fees.
• Performs minor application and plan reviews related to building permits in accordance with department policies and the adopted Building Code.
• Prepares reports, correspondence, correction letters, and similar documents.
• Supervises and performs a variety of routine and non-routine administrative duties related to the creation and maintenance of building records, commercial plans, residential plans, fee calculations, and related documents, ensuring compliance with established codes and regulations; researches files, permit history, and other information to assist other staff and customers.
• Coordinates with stakeholders to schedule special inspections, document construction project status for large developments, and issue appropriate documents related to compliance with established codes and regulations.
• Reviews, interprets, and explains applicable codes, policies, and regulations for other staff and the public, as appropriate.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS REQUIRED

Education and Experience:

High school diploma or G.E.D. equivalent; AND, three (3) years of progressively responsible experience in administrative support and customer service work which included answering phones, dealing with high-volumes of documents, significant public contact including handling difficult or unhappy individuals, and providing information on complex topics, or an equivalent combination of related education and experience that provides the required knowledge, skills, and abilities. Previous experience in a lead or supervisory role is preferred. Previous experience working for a government agency and/or in a building related field is desirable.

Licenses and Certifications:

Valid California Driver License.

Possession of, or ability to obtain, a Building Permit Technician Certification issued by California Building Officials (CALBO) or equivalent organization within six (6) months from date of hire.

Knowledge, Skills, and Abilities

Knowledge of:

• Principles and practices of effective supervision and training.
• Correct English usage, including spelling, grammar, punctuation, and vocabulary.
• Applicable Federal, State, and Local ordinances, laws, and regulations.
• County and department policies, rules, regulations, and procedures applicable to the work.
• External governmental bodies and agencies related to building permits and related functions.
• Standard business arithmetic, including percentages and decimals.
• Record keeping, report preparation, filing methods and records management techniques.
• General office procedures, policies, and practices.
• Computer application, hardware, and other general office equipment related to the performance of the essential functions of the job.

Skill in:

• Accurately performing and overseeing detail-oriented work.
• Planning, organizing, assigning, directing, reviewing, and evaluating the work of assigned staff.
• Selecting and motivating staff and providing for their training and professional development.
• Using tact, discretion, initiative, and independent judgment within established guidelines.
• Communicating clearly and effectively, both orally and in writing, with internal staff, citizens, and other departmental staff to give and receive information in a courteous manner.
• Operating and performing routine maintenance of general office machines.

Mental and Physical Abilities:

• Read, interpret, explain, and apply complex policies, procedures, rules, regulations, and code requirements.
• Read and understand plans, maps, aerial photos, drawings, reports, applications, various construction documents and specifications.
• Review complex and diverse permit application materials for accuracy and completeness.
• Add, subtract, multiply and divide whole numbers, common fractions, and decimals.
• Use independent judgment within established guidelines.
• Communicate effectively verbally and in writing with a wide variety of individuals.
• Establish and maintain effective working relationships with others.
• Deal with problems involving several concrete variables in standardized situations.
• Exercise tact and discretion with internal and external stakeholders, including responding appropriately to difficult customers.
• While performing the essential functions of this job, the incumbent is regularly required to: stand, walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; speak and hear; and push, pull, move, or lift objects weighing up to 15 pounds above and below the neck.

Selection Procedure & Other Important Information

Important Application Information:

• It is your responsibility to demonstrate through your application materials how you meet the minimum qualifications of the position/s for which you apply.
• You must complete all sections of the application. A résumé or other information you feel will help us evaluate your qualifications may be attached to your completed application, but will not be accepted in lieu of completing any part of the application. Blank applications that contain only a résumé or those that reference “see résumé” will be rejected as incomplete.
• Check your application before submitting to ensure it is complete and correct; no new or additional information will be accepted after the closing date.
• Inquiry will be made of your former and current employers; please provide the names and telephone numbers of supervisors on your application.
• You must provide the names and contact information of at least three (3) references (not relatives) that have knowledge of your job skills, experience, ability and/or character.
• Application materials are the property of Mendocino County and will not be returned.
• It is your responsibility to keep your NEOGOV profile updated, including any changes to your telephone number or address. Failure to do so may result in missed notification of exams or interviews.
• The exam process listed on this flyer is tentative. Mendocino County reserves the right to make necessary modifications to the examination plan. Such revisions will be in accordance with approved personnel standards. Should a change be made, applicants will be notified.
• The provisions of this job bulletin do not constitute an expressed or implied contract.

Examination Process: All complete applications will be reviewed; incomplete applications will not be considered. Based on the number of qualified candidates, applicants meeting the job requirements and qualifications will be invited to participate in an oral examination (weight 100) or an unassembled exam, consisting of an evaluation of education and experience as stated on the application form. The examination process will test the knowledge and abilities described above. A minimum score of 70 must be attained for placement on the employment list.

Special Testing: If you require special testing arrangements to accommodate a disability or religious conviction you must contact Human Resources at 707.234.6600 prior to the test date to make your requirements known. You must provide enough advance notice to allow Human Resources to properly review and evaluate your request .

Special Requirements: Employment in some County departments or positions may require the successful completion of a pre-employment criminal background, which may include fingerprinting, and/or a medical examination, which may include drug screening.

This announcement is a synopsis of duties and requirements of this job. To review the complete classification specification and benefits, please see the HR website. Applications must be submitted to the Human Resources Department by the final filing date.

The County of Mendocino is an Equal Opportunity Employer

This information is a summary of general benefits. Benefits listed in Mendocino County Resolutions or Memorandums of Understanding prevail over this listing. This information is not legally binding, nor does it constitute a Contract.

SALARY
Compensation is based on a five-step salary range, with annual merit-based increases within the salary range.

RETIREMENT
Covered under Social Security and the 1937 act; both employees and the County pay into the retirement fund. For the most current information regarding County Retirement please go to:
https://www.mendocinocounty.org/retirement

HOLIDAYS AND PERSONAL LEAVE
Mendocino County observes 11 paid holidays per year. Employees are granted 24 - 48 hours of personal leave annually, depending upon Bargaining Unit.

VACATION
Accrues at the rate of two weeks per year for three years. Three weeks per year after three years, four weeks after eight years and five weeks after 15 years.

SICK LEAVE
Paid sick leave accrues at the rate of 1.25 days per month, or 15 days per year. Accruals are pro-rated for part-time employees working at least 20 hours per week. Part-time employees working less than 20 hours per week, and extra-help employees receive up to 24 hours (or 3 days) of paid sick leave annually.

MEDICAL, DENTAL, VISION, AND LIFE INSURANCE
The County and the employee share the cost of an employee selected health care plan; enrollment in the plan includes $20,000 Life Insurance.

HEALTH INSURANCE
For the most current information regarding Health Insurance please go to:
http://www.mendocinocounty.org/hr/ehb

EMPLOYEE ASSISTANCE PROGRAM
For the most current information regarding Employee Assistance please go to:
http://www.mendocinocounty.org/hr/eap

EMPLOYEE WELLNESS PROGRAM
For the most current information regarding Employee Wellness please go to:
http://www.mendocinocounty.org/hr/mcwow

LABOR CONTRACTS
For the complete list of most current labor agreements please go to:
http://www.mendocinocounty.org/hr/labor

Closing Date/Time: 8/12/2024 11:59 PM Pacific

Please mention you found this employment opportunity on the CareersInGovernment.com job board.

Ukiah, California 95482 United States View Map