What You'll Be DoingThe Work First Program is North Carolina's plan to help families stay off or move off welfare and into jobs. Work First is built upon the belief that all people have a responsibility to their families and community to work and provide for their children. We are currently recruiting for a WorkFirst Eligibility Case Worker II.
The Work First Intake/Review team consist of 8 Work First Eligibility Case Worker II's and 2 Team Leads. The Work First Intake and Review team is responsible for determining initial eligibility for Work First services administered by Wake County and re-determining annual eligibility. This position involves a great deal of contact with clients thru face-to-face or telephone review of income, work history, educational background, public assistance history and family situation. The Work First Intake and Review team conducts a thorough family-centered and employment-focused evaluation of the applicant’s current needs and resources then takes an application for clients who meet Work First eligibility criteria and conducts a thorough annual family-centered evaluation to determine ongoing eligibility.
Wake County Health and Human Services, needs YOU to help us empower and support others to find employment!! Families in Wake County can then move from welfare to work and be able to provide for their children!! If you desire to empower Wake County families to become self sufficient, and have experience with NCFAST and OnBase then YOU should apply.
You will be a part of a dynamic Work First Intake and Review team, who determines initial and ongoing eligibility for services administered by Wake County, by conducting in-person and telephone interviews with clients.
Primary job duties include:
- Empowering a client’s movement towards self-sufficiency by initiating and maintaining ongoing review of Work First eligibility
- Managing a small Benefit Diversion Program caseload and managing an ongoing review case load
- Interviewing and processing Work First Cash Program, Benefit Diversion, 200% Services, and Refugee Cash Applications
- Utilizing NCFAST and OnBase
About Our TeamWake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.
The Basics (Required Education and Experience) - High school degree or GED
- Three years of job-related experience
- Valid Driver's License and "safe" driving record
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience) - Strong preference for 2 or more years experience determining eligibility in Work First as a Case Manager utilizing NCFAST
- Experience with Social Services in North Carolina
- Experience interviewing clients in crisis situations and assessing financial needs
- Fluent English skills required and Spanish skills preferred
How Will We Know You're 'The One'? - Current and recent knowledge and experience in Work First Program and eligibility requirements
- Proficient in NCFAST - keying and processing of applications
- Ability to manage and support a large volume of client interactions and cases
- Excellent interviewing and assessment skills
- Knowledge of Work First Program Policy
- Ability to counsel clients in crisis situations
- Knowledge of community resources
- Ability to be flexible and adaptable in an environment with frequent changes
- Proficient with basic computer skills and the aptitude to learn new software
About This PositionLocation: Human Services Center Swinburne Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon - Fri 8:15 am - 5:15 pm
Hiring Range: 23.20 - 27.00
Market Range: 23.20 - 33.63
Please include
ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 7/29/2024
What Makes Wake GreatHome to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity StatementWake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check StatementPosition may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker StatementIn the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
