Information Technology Support Analyst I

As the Information Technology Support Analyst I, you will be a member of the IT Service Desk Team. This position will be responsible for the timely and effective closure of hardware and software issues through incidents and requests received on first contact with customers who need technical assistance via phone and through the IT ticketing system with escalation when appropriate. You must thrive in a fast-paced, busy environment and be able to adapt to changing issues quickly.

Schedule: 9/80, 44/36, Monday through Friday /Every other Friday off

Hybrid: Metropolitan’s current practice in this position is a hybrid work schedule. This typically includes two days a week in person and the other days remote. This is subject to change dependent on organizational needs. In addition, a telework policy is scheduled for negotiations and once completed and implemented, will provide final direction on the hybrid schedule.

This job announcement has been designed to indicate the general nature and level of work being performed by employees in this classification / job.

To view the full job description click here: Information Technology Support Analyst I

EMPLOYMENT STANDARDS MINIMUM QUALIFICATIONS

Education and Experience: A High School diploma or Certificate of High School Equivalency (HSEC) and two years of relevant experience; or Associate’s Degree from an accredited college or university in a related field and two years of relevant experience; or Bachelor’s Degree from an accredited college or university in a related field.

A Bachelor’s degree in a related field is defined as: any computer science or information technology degree.

Relevant experience is defined as: Helpdesk experience in troubleshooting hardware, software and networking technologies through phone with a remote connection and escalating incidents and requests using an IT Ticketing system and will utilize SCCM/Endpoint or Tanium for software deployment, updates, and system management.

CERTIFICATIONS, LICENSES, AND REGISTRATION REQUIREMENTS
Employees in this position may be required to obtain and maintain the following certifications, licensing and registrations:

Licenses
• Valid California Class C Driver License that allows you to drive in the course of your employment (required at time of application) that allows you to drive during employment.

CLOSING
Benefits:
• Competitive compensation
• Excellent medical, dental, life, vision plans.
• Deferred compensation in the form of a 401(k) plan (with matching contribution) and a 457 plan.
• Retirement benefits under the California Public Employees' Retirement System
• Tuition reimbursement
• Training and advancement opportunities
• Excellent working environment
• Public transportation reimbursements

For more information on MWD benefits, please use the following link: Benefits Regular FT PT Employees (Represented)

ABOUT MWD

The Metropolitan Water District of Southern California is a state-established cooperative that, along with its 26 cities and retail suppliers, provides water for 19 million people in six counties. The district imports water from the Colorado River and Northern California to supplement local supplies, and helps its members to develop increased water conservation, recycling, storage and other resource-management programs.

The Metropolitan Water District of Southern California is committed to providing reasonable accommodations to qualified individuals with disabilities. Qualified individuals with disabilities, who need a reasonable accommodation during the application or selection process, please call (213) 217-7738 or email: jobs@mwdh2o.com

Metropolitan is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other protected characteristic(s).

Application Filing Period: Closes at 4:30 pm PST on the date stated in the job announcement. However it may close prior to the filing end date if sufficient applications have been received. If sufficient applications have not been received, then the filing period end date may be extended.

Qualifying Experience: Your resume must at a minimum include the month and year you began and ended employment, name of the organization, your title, and a brief description of your experience. If your employment was part-time, make sure you identify it on your resume next to the month/year. Your experience may be obtained through paid employment, internships, and/or volunteer activities in industry, academia, charity, community service, government, unless otherwise defined above under relevant experience. If you are providing volunteer activities to be considered for qualifying experience, you will be asked to provide the number of hours per month, organization name, contact information and other information in the questionnaire. In addition, for volunteer activities to be considered you must include it in the application under work history and in your resume.

Sponsorship: Applicants for employment with The Metropolitan Water District of Southern California must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (i.e., H1-B or other employment-based immigration case).

Closing Date/Time: August 18, 2024 @ 4:30 p.m. PST

Los Angeles, California United States View Map