POSITION SUMMARY:Under the direction of the Field Operations Supervisor, this position assists in daily field operations and responds to service and maintenance calls, as necessary. The primary responsibilities of the Broadband Install Technician will be to perform premise fiber installations in single-family homes, multi-dwelling units, and businesses while showcasing a high degree of quality and customer service. The Broadband Install Technician will also provide support, as needed, in the completion of any Broadband project. Other duties, responsibilities and qualifications may be required and/or assigned. This position requires field work which may include overtime, weekends, holidays, and off hours.
POSITION REPORTS TO: Field Operations Supervisor
DIRECT REPORTS ASSIGNED: Non-supervisory
JOB LOCATION: TBD Glenwood Springs, CO
FLSA STATUS: Non-Exempt
CATEGORY: Fulltime
HOURS: 40 hours
ESSENTIAL FUNCTIONS: Installs premise wiring with a high attention to detail and quality.Configures equipment for new internet and phone services.Provide outstanding customer service to all internal and external customers.Determines best design in wiring of premises to ensure customer and CBN needs are met.Effectively works within an OSS to support install/customer relation/job tracking functions.Maintains consistent records of installations and uploads to OSS.Maintains inventory of consumables required for installations as well as active equipment.Provides information to the customer as it relates to services available, how service works, etc.Ability to learn and operate fiber testing and splicing equipment.Ability to work outdoors in all weather conditions.Ability to work safely with ladders and in attic/crawl spaces.Ability to work as part of a team.
OTHER DUTIES:The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
CORE COMPETENCIES: - Ability to pay close attention to detail and make good sound decisions based on information available.
- Ability to acquiesce new information and adjust decisions as appropriate
- Possess a fundamental understanding of technology that allows for the ability to learn new systems quickly and thoroughly
- Ability to work within an OSS/BSS and update, enter, and maintain tickets
- Working knowledge and experience of current computerized operations and GIS based documentation systems.
- Proficiency with Microsoft applications.
- Ability to work with customers on various projects and confer with the team to deliver the best solution and service to the customer
- Ability to multitask and stay organized under pressure.
- Ability to communicate effectively via phone, email, and verbally
EDUCATION, TRAINING & CERTIFICATIONSNECESSARY:- Bachelor’s degree in related field or equivalent work and education experience
- Working knowledge in low-volt and/or fiber premise cabling
- Working knowledge of general internet service installation practices
- Advanced computer skills
- Working knowledge of DHCP, DNS, WiFi
- Ability to learn new technologies and apply knowledge in a fast-paced environment
- Advanced troubleshooting skills
DESIRED:- Fiber Optic based networking experience
- Networking equipment maintenance experience
- Fiber Optic Splicing experience
- Fiber Optic Technologies knowledge, including GPON
- Datacenter and premise cabling
- 1-3 years’ experience in a cabling/installation-based role
- 1-3 years’ experience in a customer facing role
ADDITIONAL REQUIREMENTS:Provide standby coverage for a minimum of 1 days per year and a maximum of 365 days per year. Standby duty requires knowledge of core Broadband systems and fiber optic infrastructure. Standby coverage requires immediate response to customer inquiries and automated monitoring messages. Provide call out assistance to the Broadband and Information Systems departments for afterhours and weekend high-priority issues. Perform other duties as assigned.
NECESSARY PHYSICAL REQUIREMENTS: Lifting: 30 pounds 60 pounds occasionally
Carrying: 30 pounds 60 pounds occasionally
Pushing/Pulling: 30 pounds 60 pounds occasionally
Driving: frequently
Balance/Stoop/Bend: occasionally
Twist/Squat/Crouch: occasionally
Kneeling: occasionally
Crawling: occasionally
Climbing Stairs: occasionally
Standing/Walking: frequently
Climbing Ladders: occasionally
Reaching above/below/at shoulder level: occasionally
Job Details Category Full-Time Positions Status Open Salary $22.97 - $27.56/hr (DOQ) Posted July 18, 2024 5:00 PM Closing August 1, 2024 5:00 PM Attached Files Broadband Install Technician (2022-05)
2024 Full-Time Benefits Guide
Tools Closing Date/Time: August 1, 2024 5:00 PM
