What You'll Be DoingThe
South Wilmington St. Center (SWSC) Shift Supervisor (Human Services Case Manager) ensures that all aspects of client intake and facility operations comply with policies. It oversees a team of
Intake Technicians (Human Services Technicians) that provide direct care services to homeless men who are using the
South Wilmington Street Center. Provides team leadership and assists as needed during a shift. Provides supervision and coaching to subordinates, makes decisions addressing issues arising during a shift, which may have no defined policy for guidance. Oversees engagement activities with emergency guests. Facilitates communication and cooperation between various teams that operate the facility. Serves as the on-site operations manager in the absence of senior management. Uses a database to catalog activities. Provides quality guest services. Addresses facility needs including maintenance Supports the center's mission of helping men move from homelessness to self-sufficiency. Provides input to the SWSC management team. Accountable for compliance for all policies of the SWSC. The shifts overlap to allow Shift Supervisors to communicate amongst teams and ensure effective operations with consistency regarding services to guests.
NOTE: Wake County Health and Human Services employees are required to be in their current role for a minimum of one (1) year to be eligible to apply for another Human Services position. Upon acceptance of employment you acknowledge that (i) you will rescind your application for any other positions within Wake County Health and Human Services, (ii) after accepting your position with Wake County Health and Human Services you must remain in your role for one (1) year before you are eligible to apply for another position within Wake County Health and Human Services, (III) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (iv) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.
Note: Work Schedule - Mon 7:00am - 11:00am Fri - Sun 7:00am - 7:45pmAbout Our TeamWake County Department of Housing’s goal is to ensure that quality affordable housing is available for all Wake County residents. As the population and economy continue to grow in Wake County, the need for affordable housing development and preservation increases. Not only do more units of affordable housing need to be built, housing services must be provided to support families and individuals to access or maintain safe, decent, affordable housing. Affordable housing is also critical to preserving Wake County’s economic competitiveness by offering housing for workers at all income levels, supporting housing stability and economic opportunity for its residents, and furthering Wake County’s commitment to healthy and inclusive growth. The Department’s programs include Community Revitalization, Development Financing, Rental Assistance, Homeless Services, Community Outreach, Emergency Shelter, and Permanent Supportive Housing.
The Basics (Required Education and Experience) - Associate's degree
- Three years of job-related experience
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience) - Experience working with the homeless population
- Two (2) years or more as a Supervisor with three or more directly reporting employees
- Associate's Degree in a Human Services related field
How Will We Know You're 'The One'? - Ability to recognize and respect the value of individual differences at all those seeking services including those within the homeless population and those with physical and behavioral challenges
- Ability to convey information clearly and concisely both verbally and in writing to ensure that they understand the information and the message
- Ability to listen and respond appropriately to others
- Ability to utilize office equipment and other relevant technology (software and systems) to meet business needs including proficiency with Microsoft Office: Excel and Word and the Carolina Homeless Information Network (CHIN)
- Ability to follow instructions through a standard work process
- Ability to multitask to remain flexible with daily changing priorities in a fast paced environment
- Ability to observe, monitor, collect and record data
- Ability to assess the accuracy, validity and integrity of the data
- Ability to accomplish tasks and processes accurately and completely
- Leadership skills
About This PositionLocation: South Wilmington Street Center Raleigh, NC 27601
Employment Type: Regular
Work Schedule: Mon 7:00am - 11:00am Fri - Sun 7:00am - 7:45pm
Hiring Range: 22.13 -28.73
Market Range: 22.84 - 32.03
Please include
ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 8/1/2024
What Makes Wake GreatHome to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity StatementWake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check StatementPosition may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker StatementIn the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
