Customer Service SupervisorBusiness Tax Bureau - Correspondence & Local Tax UnitDepartment of Revenue Location: 301 W. High Street, Jefferson City, MO
DOR’s Vision: To provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: The staff is very knowledgeable, the work is rewarding and each day brings something new. This position will allow you to utilize your technical and professional skills. Responsible for overseeing the Local Tax Unit and ensuring the department delivers the highest level of customer service possible. The Local Tax Unit is responsible for reviewing local ordinances to ensure they follow statutory guidelines, the completion of quarterly and sales tax holiday rate changes, reviewing and distributing local sales and use taxes, the collection and distribution of E-911 and monthly subscriber fees, monitoring the collection of medical marijuana money, and the posting of taxable sales reports. This position also assists the Customer Service Manager with overseeing the Withholding tax and Sales/Use tax correspondence units.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: This description may not include all of the duties, knowledge, skills, or abilities associated with this title.
- Review team member leave requests and timesheets in Leavetrack
- Review daily jobs to ensure there are no issues to address
- Update Daily Tracking spreadsheets for section
- Create and review bugs
- Review any distribution issues that have occurred
- Review any rate issues that have occurred
- Review new ordinances for accuracy and forward to supervisor for review
- Work new emails received
- Assign new work to unit
- Work any assigned projects
- Communicate professionally with all internal and external customers by telephone, email, letter and in person
- Update job knowledge by participating in educational opportunities such as Mo Learning classes along with department offered courses
- Communicate job expectations to team and assist when team members have questions
- Prepare all necessary section reports
- Any addition duties, as assigned
CORE COMPENTENCIES NEEDED: Analytical/ Strategic Thinking Computer Literacy Strong Communication
Efficient Process Management Customer Service
Self-directed Team Building Skills Performance Coaching Techniques
Strong Decision Making Skills
QUALIFICATIONS: - 5-7 years of relevant customer service experience and 2-4 years of supervisory experience.
- Knowledge and understanding of Sales/Use and Withholding Tax policies and procedures.
- Professional or technical experience in statute interpretation.
- Considerable knowledge of the principles and techniques of effective management, supervision and organization.
- Preferred candidate with knowledge and understanding of Taxation policies and procedures, and must have the ability to communicate clearly and concisely with Department team members and the citizens of Missouri.
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
We celebrate diversity and are committed to creating an inclusive environment for all employees
The State of Missouri is an equal opportunity employer.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: This description may not include all of the duties, knowledge, skills, or abilities associated with this title.
- Review team member leave requests and timesheets in Leavetrack
- Review daily jobs to ensure there are no issues to address
- Update Daily Tracking spreadsheets for section
- Create and review bugs
- Review any distribution issues that have occurred
- Review any rate issues that have occurred
- Review new ordinances for accuracy and forward to supervisor for review
- Work new emails received
- Assign new work to unit
- Work any assigned projects
- Communicate professionally with all internal and external customers by telephone, email, letter and in person
- Update job knowledge by participating in educational opportunities such as Mo Learning classes along with department offered courses
- Communicate job expectations to team and assist when team members have questions
- Prepare all necessary section reports
- Any addition duties, as assigned
CORE COMPENTENCIES NEEDED: Analytical/ Strategic Thinking Computer Literacy Strong Communication
Efficient Process Management Customer Service
Self-directed Team Building Skills Performance Coaching Techniques
Strong Decision Making Skills
QUALIFICATIONS: - 5-7 years of relevant customer service experience and 2-4 years of supervisory experience.
- Knowledge and understanding of Sales/Use and Withholding Tax policies and procedures.
- Professional or technical experience in statute interpretation.
- Considerable knowledge of the principles and techniques of effective management, supervision and organization.
- Preferred candidate with knowledge and understanding of Taxation policies and procedures, and must have the ability to communicate clearly and concisely with Department team members and the citizens of Missouri.
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
