Position DescriptionAre you interested in a career where you can be part of an organization committed to serving its community through excellent customer service and problem solving? If so, The Marin Municipal Water District is seeking qualified, experienced, well-organized, and team-oriented candidates to apply for the exciting position of Meter Operations Supervisor.
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HERE Regional Government Services and its staff are conducting the recruitment on behalf of the Marin Municipal Water District ABOUT THE POSITION Under general direction, plans, supervises, and controls work processes of the meter operations work unit and staff engaged in the reading, installation, maintenance, testing, and repair of water meters; performs a variety of difficult and complex professional level customer relations, field and office support activities related to meter operations. Provides direction and supervises all aspects of the daily meter operations work unit and performs related work as required. The incumbent will:
- Plan and assign, the work of assigned staff to ensure service standards are maintained and goals are achieved.
- Respond to and investigate customer complaints and ensure timely resolution.
- Interpret and implement District policies and procedures.
- Create and modify meter reading routes to ensure meters are read in a timely manner and reading schedules are in support of gathering accurate complete data.
- Assist in the development of standards for the work unit including meter operations programs such as meter change program and Advanced Metering Infrastructure (AMI).
- Maintain safety records and coordinate or conduct safety training for staff.
- Maintain and prepare clear and concise records, reports and correspondence on meter reading and repair activities
THE IDEAL CANDIDATE WILL: - Be flexible, organized, and detail oriented with high standards for work product.
- Possess strong leadership skills.
- Be able to use independent sound judgement in interpreting and applying complex policies and procedures
- Possess analytical skills to utilize data in the development of objective performance measures, standards, goal setting, and decision making.
- Have strong written and verbal communication skills.
- Demonstrate proficiency in the use of computer software, including email, internet, and office productivity software (e.g. Microsoft Word, Excel, and PowerPoint).
- Be motivated by the satisfaction that comes from working in an environment ripe with challenge and possibility.
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HERE for marketing brochure.
CORE COMPETENCIES Adaptability and Flexibility - Responds effectively to multiple demands, ambiguity, shifting of priorities, emerging situations, and rapid change
Change Resiliency - Quickly and effectively understands and adjusts to new roles, challenges, and changes in the work environment and in their jobs
Attention to Detail - Guides the team to achieve thoroughness and accuracy when accomplishing tasks
Communication - Exchanges information using oral, written, and interpersonal communication skills
Customer Service - Implements activities designed to enhance the level of customer satisfaction
Interpersonal Relations and Skills - Builds relationships based on mutual trust and respect
Leadership - Works toward a common vision and fosters trust and ethics
Leverage Technology - Comfortably works with technology
Teamwork - The process of working collaboratively with a group of people in order to achieve a goal
Time Management/Organization - Plans and executes plans for events, tasks, or processes in an efficient manner
ABOUT MARIN MUNICIPAL WATER DISTRICT Chartered on April 25, 1912, the Marin Municipal Water District is the first municipal water district in California. Prior to that, water in central and southern Marin had been provided by several small, private companies, many of them subsidiaries to local real estate developers. Recognizing the critical importance of reliable water service, the community came together to create a publicly owned and managed water system. Our proud history is what drives our work, and it is at the heart of our mission: to manage our natural resources in a sustainable manner, and to provide you with high-quality water at a reasonable price. Today, we serve more than 191,000 people in central and southern Marin. We are proud to provide 100 percent locally sourced drinking water. About 75 percent of our water supply comes from our reservoirs on Mt. Tamalpais and in west Marin, with the remaining supply coming from neighboring Sonoma County’s Russian River water system. Our local water supply means you can be sure your water is clean, fresh, and sustainably sourced.
Examples of DutiesPlease click
HERE for the complete description
Typical Qualifications QUALIFICATIONS Education and Experience: Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:
Completion of the twelfth grade or its equivalent
and A minimum of five years of increasingly responsible experience in mechanical repair and customer relations; three years of experience in meter reading and developing routes for, or directing others in developing routes;
and Some experience supervising, planning, and coordinating the work of others. s setting is highly desirable.
Licenses and Certifications: Possession of an appropriate California driver's license issued by the State Department of Motor Vehicles and satisfactory driving record.
Other Requirements: - Per California Government Code, Title 1, Division 4, Chapter 8, Section 3100 “all public employees are hereby declared to be disaster service workers subject to such disaster service activities as may be assigned to them by their superiors or by law.”
- Work on an "on call" basis for emergency situations.
- Work overtime in emergency situations.
Supplemental InformationBENEFITS AND SALARY INFORMATIONSalary: $9,886 - $12,017 per month
To view the Marin Municipal Water District benefits, click
HERE
SELECTION PROCESS
Applications must be submitted on-line through this applicant tracking system. Materials must be complete and clearly indicate the candidate meets the minimum qualifications. Incomplete, late, emailed, and faxed applications are not accepted. Resumes are not considered in lieu of the required employment application.
Certificates, resumes, and/or cover letters must be uploaded with your application through this applicant tracking system.
All statements made on the application, resume, and supplemental materials are subject to verification. False statements may be cause for immediate disqualification, removal from eligibility list, or discharge from employment.
The deadline to apply has been extended to
July 29, 2024, at 11:59 PM PST
Click HERE to apply Appraisal Process - (Pass/Fail) After the closing deadlines, applications will be screened in relation to the criteria indicated in this announcement.
Minimum Qualification Assessment - (Pass/Fail) All completed applications and supplemental questionnaires will be reviewed and assessed for each applicant's ability to meet the minimum work experience, training, and education qualifications.
Remote Screen Interview - (100%) Candidates who pass the Minimum Qualification assessment may be invited to a Remote Screen Interview to evaluate training, experience, and other job-related qualifications for the position. Remote Screen Interviews are conducted via a video conference platform.
Online Skills Assessment - (Pass/Fail) An Online Skills Exam may be used to evaluate candidates’ knowledge, skills, and abilities for the position. The Online Skills Assessment exam is conducted via a video conference platform. The online skills exam is tentatively scheduled for the
week of August 5, 2024Successful candidates will be submitted to the Marin Municipal Water District for further consideration and onsite hiring interviews.
Candidates who may require special assistance in any phase of the application or selection process should advise Regional Government Services by emailing
aniewald@rgs.ca.gov . Neither Regional Government Services nor the Marin Municipal Water District are responsible for failure of internet forms or email in submitting your application. Candidates who may require special assistance in any phase of the application or selection process should advise Regional Government Services (RGS) by emailing
aniewald@rgs.ca.gov.
The Marin Municipal Water District is an Equal Opportunity EmployerClosing Date/Time: 7/29/2024 11:59 PM Pacific
