What You'll Be DoingWake County Health and Human Services is looking for an
Accreditation and Quality Assurance Consultant to join the team!
The Accreditation and Quality Assurance Consultant works with division directors and other staff to ensure quality services to consumers and compliance with regulations. Responsibilities will require use of technology for communication, organization of information and management of workflow.
The primary responsibilities are:
- Serve as the Agency Accreditation Coordinator (AAC) for divisions and departments providing services and support of public health functions
- Establish and maintain an ongoing process to collect and compile evidence files for public health accreditation
- Ensure members of the accreditation work group receive training on their assigned responsibilities, resources and materials available and use of the data collection process
- Serve as liaison with state DHHS and NCLHDA Board, receiving updates about changes to regulations and procedures and communicate to appropriate staff, providing assistance with interpretation of regulations as needed
- Direct the process of initiation, development, annual review, approval, publication and notification of all WCHHS protocols (policies, standards, processes, procedures and guidelines) including those amended and rescinded
- Manage the electronic DHS Protocol Approval database
- Train staff in the development of protocols and the use of the database
- Evaluate submitted protocols for compliance with standards and provide feedback and guidance in the completion of accurate protocols
- Promote and support quality improvement initiatives
- Serve as a co-leader of the WCHHS Public Health Quality Management Team (PHQMT) promoting best practice models. Maintain documentation of quality improvement initiatives and produce reports periodically and as requested by senior management
NOTE: This position actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours. Influenza immunization is a condition of initial and continued employment, subject to compliance with federal law.
About Our TeamWake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.
The Basics (Required Education and Experience) - Bachelor's degree
- Five years of experience in project management development or program leadership
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience) - Master's degree
- Experience in public health accreditation coordination
- Certification in Quality Management
How Will We Know You're 'The One'? - Work effectively as a team member, project leader, consultant to senior managers and liaison to external organizations
- Establish expectations and clear directions, assist groups to meet the goals and objectives of on-going work and projects
- Collect, organize, edit and store information in multiple types of electronic database applications with attention to detail
- Read, understand, interpret and apply rules and regulations to assure compliance and delivery of quality services
- Conduct periodic internal inspections and non-financial audits
- Monitor programs and/or activities and recommend corrective action when necessary
- Consistently ensure that projects within areas of responsibility are completed in a timely manner
- Review and analyze information to prepare written reports and verbal presentations to management
- Review and edit policies, and procedures to ensure accuracy and compliance with regulations
- Conduct staff training related to creating and processing documents for meeting quality standards
- Organize, lead and monitor projects involving staff from multiple teams
- Demonstrate a high degree of adaptability, managing rapid change and trying different approaches to deal with uncharted territories
- Taking proactive action assessing requirements, creating recommendations and action plans
- Provide high-quality customer service
About This PositionLocation: Human Services Center Sunnybrook Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon-Fri, 8:30am - 5:15pm
Hiring Range: 60,000 - 73,939
Market Range: 54,769.00 - 93,110.00
Please include
ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 7/19/2024
What Makes Wake GreatHome to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity StatementWake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check StatementPosition may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker StatementIn the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
