About the Opportunity*Effective July 13, 2024, there will be a 3.5% Cost of Living Adjustment added to the annual salary* THE IDEAL CANDIDATE The Department of Child Support Services seeks a qualified individual with child support experience to fill the full-time Child Support Supervisor vacancy. The ideal candidate has a strong passion for working with people and serving the public. They are highly self-motivated and possess strong people skills. They demonstrate the ability to effectively communicate at all levels by being organized and prioritizing multiple work assignments.
The Stanislaus County Department of Child Support Services (SCDCSS) provides a broad range of support services to its customers including establishment of parentage, establishment of child support orders, enforcement or modification of child support orders, location of absent parents, and collection of support orders. SCDCSS and its 143 agency employees, other county, State and Federal government agencies, and numerous community-based organizations to provide easily accessed and responsive services. SCDCSS carries a caseload of approximately 23,081 active case files. Annual collections for FY 2022/2023 were $56,644,127.
To learn more about the Department of Child Support Services,
click here
.
ABOUT THE POSITION The Child Support Supervisor performs advanced journey level work in a supervisory capacity. This position plans, organizes, and participates in the work of a Child Support program engaged in the enforcement of court ordered child support. This individual works under general supervision, maintains a reduced caseload of the more complex and restricted cases, and assists in training and monitoring the quality of work of fellow workers, and performs related duties as assigned.
Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Mid-Management/Supervisory Bargaining Unit for labor relations purposes.
Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months.
Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding).
The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at
http://www.stancounty.com/riskmgmt/ under the "Disability" tab.
Typical Tasks- Exercise sound and impartial judgment in all phases of casework and public contact
- Supervise staff of Child Support Specialists and clerical support staff
- Supervisory responsibilities include interviewing, selecting, training, assigning, evaluating, and disciplinary action under the direction of immediate manager
- Apply Federal and State laws and regulations to each case as appropriate
- Interview custodial parents and defendants to initiate case files
- Gather factual information on all parties concerned regarding child, spousal, and medical support obligations
- Advise the appropriate party on legal rights and processes
- Conduct preliminary investigations to establish pertinent facts and determine appropriate actions for enforcement, locate, and establishment
- Ensure case file is properly maintained, and correspondence is dealt with in a timely manner
- Maintain a reduced caseload of the more complex cases to include restricted handling cases
- Assist in the training of fellow Child Support Specialists and monitor the quality of their work
- Answer questions and provide assistance to fellow Child Support Specialists
- Assist in the gathering of statistical data for local, State, and Federal reports
- Communicate effectively with the general public, attorneys, governmental agencies, and employees
- Locate a child's parents for the purpose of establishing child support and/or paternity
- Establish and enforce a court order to pay child support
- Collect child and spousal support payments
- Establish or continue medical support
Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE Demonstrated knowledge of all Level I and II requirements plus: - Data processing systems
- Line supervision, evaluation and discipline techniques
- Interviewing techniques
- Collection and investigation techniques
- Current office practice and procedures
- Basic office equipment
SKILLS/ABILITIES Demonstrated ability of all Level I and II requirements plus: - Utilize sound judgment and common sense in case work
- Deal with stressful situations
- Make decisions
- Maintain effective oral and written communication
- Organize, direct, supervise, motivate, train, coordinate the work of others
- Implement new procedures and methods
- Analyze new existing systems
- Control sensitive/confidential information
EDUCATION/EXPERIENCE - One (1) year of experience performing duties comparable to the Child Support Specialist II classification; OR
- Currently employed full-time for a minimum of one (1) year in the Child Support Supervisor classification in another public agency (or equivalent).
DESIRABLE QUALIFICATIONSIn addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "Duties" section of the online application.
- Two (2) years of experience performing duties as a Child Support Specialist II; OR
- Two (2) years of experience performing duties as a Child Support Supervisor in another public agency; OR
- One (1) year experience of training others in any capacity
Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications.
Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter is an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience, and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications.
EXAMINATION PROCESS Most County recruitments consist of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County.
- Application Review and Screening. Applications are carefully screened based on the information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on.
- Written Examination. Applicants will be invited to participate in a written exam that tests knowledge for the position.
- Oral Examination. Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts.
- Eligible Lists. Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months but may be extended up to eighteen months.
TENTATIVE RECRUITMENT SCHEDULE Application Deadline:
July 11, 2024, at 5 pm Oral Examination:
Tentatively the week of July 15th, 2024 GENERAL INFORMATION
The final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for the position) and a job-related background investigation.
Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver's license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Stanislaus County supports the good health of its workforce. More information is available at
http://myclubwellness.org
Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627.
Benefits associated with this position can be found at Benefits Summary .
Closing Date/Time: 7/11/2024 5:00 PM Pacific
