Apply By:07/14/24
Division:Community Assistance Division
Management Level:Supervisor - 1st Line
Scheduled Weekly Hours:40
Benefit Eligibility: This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.
Description:The Jefferson County Department of Human Services is searching for someone who is customer-focused, takes pride in their work, has an eye for detail, and is interested in serving their community to join the Community Assistance Division as an Eligibility Supervisor.
The
Eligibility Supervisor serves individuals and families, while overseeing staff who determine eligibility for Food Assistance, Medical Assistance, and Cash Assistance programs or staff who provide support to these efforts. The Eligibility Supervisor is responsible for ensuring successful delivery of Economic and Medical Assistance Services (EMAS) to individuals in our community. This individual provides professional support and supervises workflow for program area staff and coordinates special projects. The Eligibility Supervisor is also responsible for internal quality assurance reviews and monitoring and supervision of staff through training, teaching, and coaching.
On a deeper level, the Eligibility Supervisor is a global thinker, someone who can see the bigger picture of how each team within theCommunity AssistanceDivision(CAD) impacts the others. They are creative and innovative with their problem solving and conflict resolutionskills. They value the relationships they build with their staff and the customers they serve. The Eligibility Supervisor creates and maintains an environment whereallstaff feel motivated and empowered to achieve success, and they have a deep understanding of the needs of the Jefferson Countycommunity they serve.
Whether you are coming from a job where travel is mandatory, or leaving a company with an overwhelming schedule, you can find a better quality of life working with the Jeffco community. We offer exciting benefits suchas a variety of weekly schedules,generous holidaytime off,andsetbusiness hours so you canenjoy your time outside of work, too. Join our team and see allJefferson County has to offer!
Schedule :
The county operates primarily on a 4 day/10-hour work week. (Monday-Thursday); some within Human Services and the Community Assistance Division work 5 days a week (Monday-Friday). This position is hybrid , with remote work and in-office work as determined by team and agency needs. Note that scheduling arrangements may be adjusted in accordance with operational and business needs.
After six months of employment, all employees can work with their supervisor to develop a personal choice work model and schedule that works best for them and ensures all role expectations are met. This means an employee may choose to work from the office more or from home more, with some general expectations such as in-person tasks required by role.
Compensation :
Hiring Range: $65,000 - $70,000 USD Annual Compensation will be determined based on education, experience, and skills.
Benefits : Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more . For more information, click Here for our Total Rewards summary.
Essential Duties: - Lead a team, in collaboration with other supervisors, to serve our internal and external stakeholders effectively and efficiently.
- Create an environment where staff are motivated and empowered to achieve success.
- Show interest in and understanding of the needs and expectations of internal and external stakeholders (including direct reports).
- Provide leadership, timely feedback, and effective direct supervision for daily activities of the team.
- Coach, train, and provide support to Associate Eligibility Specialists, Eligibility Specialists and Lead Workers.
- Monitor programs and workload daily to maintain regulatory standards for quality and timeliness measures.
- Monitor work for program integrity through supervision and approval of cases entered into the Colorado Benefit Management System (CBMS).
- Seek out and utilize staff, peer , and customer feedback.
- Define and evaluate expected behaviors, knowledge, and level of proficiency .
- Build constructive working relationships with customers, other work units, community organizations and others to meet mutual goals and objectives .
- Model professional and supportive behavior when working with individuals from a variety of ethnic, social, and educational backgrounds.
- Develop professionally, focusing on best practices, and introducing newly gained knowledge and skills on the job.
- Make customers and their needs a primary focus of one's actions.
- Manage and resolve staff, customer, and provider issues.
- Strategically recruit, interview, and hire individuals with strengths to fill gaps and make the team more effective.
- Meet at least monthly with staff, or more often as necessary.
- Formulate, modify , and update policies and procedures as needed.
- Participate and represent the agency on internal and external committees.
- Other duties as assigned
Please note, this is not a case management position. The best candidate will embody and demonstrate the following competencies:
- Leadership and initiative
- Strategy and development
- Collaboration and teamwork
- Effective communication and interpersonal skills
- Critical- and strategic-thinking skills
- Program and system knowledge
- Superior customer service
- Resilience and perse verance
- Coaching and relationship management
Q ualifications: Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Minimal Qualifications:
- Bachelor’s degree;
- Minimum three years of Eligibility Programs or Human Services experience.
- Or an equivalent combination of education & experience.
Preferred Knowledge, Skills and Abilities:
- Minimum oneyearofColorado Benefits Management System experience.
- Two or more years of supervisory or lead experience
- Project or program management experience
- Coaching & training others
- Customer Service
- Recruiting, interviewing, and hiring
- Experience determining eligibility for public assistance programs
Additional Job Information:
- Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
- In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile).
- Please be prepared to provide references if requested by the Hiring manager.
Education:Experience:Work Experience: Minimum three years
Certifications:Languages:Category:Health & Human Services
