Marketing Statement Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.
Job SummaryPay RatePart-Time Station Agent (ATU) Hourly Rate: $42.70/ Hour (Step 1) to $50.23/ Hour (Step 4)
*The starting hourly rate is $42.70/Hour (Step 1)
Reports ToAs Assigned
Current AssignmentThis announcement will be used to establish a pool of eligible candidates for vacancies that may occur over the next twelve (12) months.
This posting will close after receipt of 2,000 applications or on July 15, 2024; whichever comes first.
Under general supervision, Station Agents provide passenger information, ensure passenger safety and ensure that station equipment and facilities are operating properly. The Station Agent position has a significant impact on the level of customer satisfaction at BART. As BART's front line employees, Station Agents provide value-added service that is critical in maintaining current BART ridership and attracting new riders. Therefore, ideal candidates for the position of Station Agent must possess knowledge of the methods and techniques of dealing effectively with varied groups of individuals under both routine and emergency circumstances. They must deal with these individuals or groups, which may include individuals from various socio-economic groups, in a tactful, calm and confident manner. Additionally, ideal Station Agent candidates must possess the skills necessary to work independently and exercise sound judgment in a variety of situations.
In the selection process for this position, the successful candidate(s) will demonstrate the knowledge, skill and abilities described above, as well as demonstrate proficiency in areas necessary to perform the duties of the position, including (but not limited to):
- Reliability
- Ability to effectively prioritize responsibilities
- Ability to interpret and apply oral and written instructions in a consistent manner
- Ability to maintain accurate and basic records
- Ability to clearly and accurately complete brief forms and reports
- Ability to detect unusual, hazardous or emergency situations and take appropriate actions within prescribed guidelines
Selection ProcessThis position is represented by Amalgamated Transit Union (ATU). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.
The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview.
The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations)
The selection process for this position will be in accordance with the applicable collective bargaining agreement, including consideration of seniority as appropriate.
Application ProcessCurrent employees are strongly encouraged to apply online, either at www.bart.gov, or on WebBART. Applicants needing assistance with the on line application process may receive additional information by calling (510) 464-6112. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688.
All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. Online applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself.
Applications must be complete by the closing date and time listed on the job announcement.
Examples of DutiesProvides information to passengers regarding service, fares, routes, schedules, delays, transfers and other connecting transit services.
Provides information regarding points of interest and street locations in the vicinity of the station.
Explains the operation of fare machines, elevators and other station equipment.
Assists with special problems and services such as handicapped access, bicycle permits, lost tickets, lost and found items, by taking prescribed action.
Calms angry or belligerent passengers, determines the nature of the problem, and takes appropriate corrective action.
Observes potential safety hazards, places barricades or takes other action and notifies the appropriate District personnel.
Takes prescribed action such as administering first aid, evacuating passengers and using a fire extinguisher during emergencies.
Monitors fare and transfer machines; performs fingertip maintenance on AFC equipment and empties ticket bins and refills transfer supplies to ensure continued operation.
Monitors gates, escalators, elevators and other equipment; places signs and barricades on inoperable equipment and notifies the prescribed staff.
Opens and closes station at appropriate times; uses a public address system to provide information and instruction.
Maintains logs of work activities; completes standard forms to report unusual circumstances and actions; requests supplies; monitors and learns to apply changes in operating and emergency procedures.
Minimum QualificationsEducation :
Possession of a High School diploma, GED or recognized equivalent.
Experience :
Four (4) years of (full-time equivalent) verifiable direct face to face customer service experience involving dealing with diverse and large groups of people.
Other Requirements :
- Must obtain and maintain certificates and Station Agent certification as required by the District and/or PUC
- Must be willing to work off-hours shifts, holidays and weekends
- Must have sufficient physical capability to stand for a prolonged period of time, sit, walk, bend, stoop, and climb
- Must be able to work in confined spaces
- Must be able to lift materials and supplies weighing up to 30 pounds
- Must possess a valid California driver’s license and have a satisfactory driving record
Knowledge and SkillsKnowledge of :
- Methods and techniques of dealing effectively with varied groups and individuals under both routine and emergency circumstances
Skill/Ability in :
- Interpreting and applying oral and written instructions in a consistent manner
- Dealing with individuals from various socio-economic groups, including the disabled in a tactful, calm and confident manner
- Maintaining accurate and basic records and completing brief forms and reports clearly and accurately
- Working independently and exercising sound judgment in a variety of situations
- Detecting unusual, hazardous or emergency situations and taking appropriate actions within prescribed guidelines
- Learning the polices and applying procedures pertaining to the work, including station operating processes and procedures to follow in unusual or emergency situations
- Performing minor maintenance and adjustment to station equipment
Equal Employment Opportunity GroupBox1
The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.
The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov .
Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs .
The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification.
Highlights
- Medical Coverage (or $350/month if opted out)
- Dental Coverage
- Vision Insurance (Basic and Enhanced Plans Available)
- Retirement Plan through the CA Public Employees’ Retirement System (CalPERS)
- 2% @ 55 (Classic Members)
- 2% @ 62 (PEPRA Members)
- Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details)
Money Purchase Pension Plan (in-lieu of participating in Social Security tax)
- 6.65% employer contribution up to annual maximum of $1,868.65
Deferred Compensation & Roth 457 Sick Leave: Provided as required by law Vacation Accruals: None Holidays: None Life Insurance w/ ability to obtain additional coverage Accidental Death and Dismemberment (AD&D) Insurance Short-Term Disability Insurance Flexible Spending Accounts: Health and Dependent Care Commuter Benefits Free BART Passes for BART employees and eligible family members.
Closing Date/Time: 7/15/2024 11:59 PM Pacific
