Job Location: This position will be located at a base location that is flexible within the State of Missouri. This position is telecommuting-eligible if candidate meets all telecommuting eligibilities and qualifications.
Why you’ll love this position:We are seeking individuals who are committed to the mission of keeping Missourian’s safe and healthy. These individuals will be a vital piece in the life of Missouri’s seniors and adults with disabilities. The goal of the Home and Community Based Services (HCBS) Program is to give fellow citizens a better quality of life and an opportunity to remain in their home as long as possible, while respecting and advocating for individual choice in their health outcomes. We want you to join a team that is committed to improving lives, protecting health, and keeping the people of Missouri safe!
- Maintain care planning assignments in a fast paced environment.
- Authorize services that support and promote better health outcomes.
- Lead phone interviews to assess individuals’ unmet needs.
- Coordinate with a blended team of professionals to ensure quality care.
- Provide objective and accurate case documentation.
- Initiate and complete service authorization closings, when appropriate, while adhering to HCBS Policy guidelines.
- Practice integrity and share accountability to ensure programmatic success.
- Utilize HCBS and Bureau knowledge to assist Intake Leadership with training of new team members and ongoing quality assurance of work.
- Participate in a culture of process improvement initiatives and implementations.
- Display attributes that promote and foster a culture of encouragement, learning, trust, and positivity.
- Serve with exceptional professionalism in a customer service center environment.
Minimum Qualifications: - Bachelor’s Degree or higher level degree from an accredited college or university (substitutions may be allowed).
- Strong interviewing and communication skills
- Keen to detail and documentation
- Exhibit disability & cross-generational awareness
- Prior experience with customer service, call centers, and working with the elderly or persons with disabilities.
- Understanding of HCBS Intake protocols for agent line and electronic processing.
- Technology proficiency
Preferred Qualifications: - One or more years of experience working with the elderly and or disabled population or other related human services field.
Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
