What You'll Be DoingWould you like to join a team of forward-thinking professionals who are committed to putting people first, providing reliable and high-quality interactions and services, and always being dependable? At the
Wake County Information Technology Department, we provide information technology services to the organization and strive to provide customer services that are easy, enjoyable, and exceed expectations.
As the
Desktop Support Technician you will support and maintain the
Wake County desktop computing environment at
Wake County facilities. This includes but is not limited to
Wake County Regional Centers, Satellite Offices, and other Ancillary Sites. This position will be provided a
Wake County vehicle due to the travel between sites. Technicians report to an IT Supervisor and are essential members on various IT related projects.
Desktop Support Technicians are a member of the
Customer Services Team, which is the face of the
Information Technology Department. Since they deal directly with end users they are expected to respond professionally, courteously and promptly in person, via email, via telephone or by other approved communication methods. Daily duties include installing, diagnosing, repairing, maintaining and upgrading all
County assigned computer hardware, software and various peripherals.
Note: A background check on all potential hires will be performed with an emphasis on driving record. A valid NC Driver’s License and safe driving record is required. About Our TeamWake County Information Technology is located in the heart of Raleigh’s booming downtown, which is part of the Research Triangle, a premier technology hub. If you’re a tech-guru, this is the place to be. Our team of smart, dedicated people is well-respected within the organization, and recognized as leaders in the use of technology by the prestigious Center for Digital Government, including ranking second in the nation in 2018 among counties with a population for 1 million or more. We understand that the work we do here can have a direct impact on our citizens’ lives and we are consistently recognized for our forward-thinking solutions that break government stereotypes and facilitate accessible government. In fact, we have an entire team dedicated to innovation, exploring cutting-edge technologies and empowering all employees to try new things and bring forward creative ideas for eliminating “red tape” and enhancing services.
Our team members are our most valued asset and we treat them as such with competitive salaries, a top-notch benefits package, tuition reimbursement, flexible schedules, telecommuting and plenty of opportunities for career development and growth within the organization. We believe strongly that a good work/life balance helps people make better decisions, be more creative and enjoy coming to work every day. If you thrive in a highly collaborative, fast-paced, supportive environment where people are encouraged to think outside the box, then you owe it to yourself to check us out. Learn how you can make a difference in your community as a member of Team Wake!
The Basics (Required Education and Experience) - Associate's degree in Computer Science, Information Systems, Computer Engineering or related field
- Two years of experience in information systems support
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience) - Prior Helpdesk or Desktop Technician experience; Microsoft Office
- Solid understanding of Windows desktop operating systems and software
- Solid understanding of desktop computer hardware and peripherals
- CompTIA A+ Certification preferred but not required
How Will We Know You're 'The One'? - Knowledge of the principles and practices of customer service to develop and maintain a high level of customer satisfaction with the services delivered by the department
- Ability to work cooperatively in a team environment
- Excellent verbal and written communication skills
- Excellent time management skills
- Effective project management skills
- Ability to respond to change
- Demonstrated ability to troubleshoot complex technical issues
- General knowledge of networking, including TCP/IP, DHCP, DNS, etc.... Familiarity with VOIP
About This PositionLocation: Human Services Center Swinburne Raleigh, NC 27602
Employment Type: Regular
Work Schedule: Mon - Fri 8:30am - 5:15pm
Hiring Range: 27.00 - 29.00
Market Range: 24.76 - 42.09
Please include
ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 7/12/2024
What Makes Wake GreatHome to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity StatementWake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check StatementPosition may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker StatementIn the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
