What You'll Be DoingWake County GSA takes pride in ensuring proper operations of the County's public and private parking facilities. Do you have experience to bring to our valuable team? If so, we would like to invite you to apply for our
Parking Supervisor position. This position provides operational and system knowledge, reporting and data analysis, managing the parking contract and providing vendor oversight. We are looking for someone who has experience in customer assistance and service, making minor equipment repairs, assist in traffic control, oversee contracted staff for business and afterhours parking events, track maintenance and repair orders and who will be available 24/7 for on call issues. This position reports to the Fleet Senior Administrative Coordinator who serves as the County’s Parking Manager.
Essential Functions of this position:
- Serves as the liaison between Wake County and the outsourced parking management contractor for the Wake County Public Parking Deck
- R eports on parking activity, site conditions and parking policy compliance
- Coordinates parking events and daily parking for County and courts
- Contributes to additional parking facility needs throughout the County as needed
- Responds and resolves afterhours issues
- Coordinates with parking contract management company for repair dispatch
- Coordinates with repair contractor when required
- Communicates with County Safety & Security team
- Processes, completes work orders and verifies completion of work
- Serves as point of contact with parking partners and contractors to ensure proper use of the parking facility, enroll/de-enrollment and billable parking fees
- Works directly with the parking management company for enrollment/de-enrollment for all accounts, including monthly/public, court employee and retail voucher accounts
- Reports on parking management company's cash collection process, daily deposits and ensures data is reconciled properly with the County's Finance Department
About Our TeamGeneral Services Administration (GSA) manages Wake County owned and leased facilities, the Wake County fleet, provides criminal justice support and supports several General Government business units. GSA is dedicated to ensuring safe, productive work environments; safe, reliable vehicles; and consistent corporate support to assigned business units. The department is organized into five major organizational service delivery divisions: (1) Administration and Support Services, (2) Facilities & Field Services, (3) Fleet Operations, (4) Physical Plant and (5) Safety and Security. These service organizations support the four core businesses of GSA: facility management, fleet management, general government and criminal justice support. This position reports to the Fleet Operation’s Division which is responsible for the County’s Fleet Assets, Vehicle Fueling, Vehicle Servicing, and Parking Management. Our mission is to provide a well-managed competitive, environmentally responsible Fleet and to oversee the parking guidelines and procedures that regulate the use of designated Wake County parking facilities.
The Basics (Required Education and Experience) - High School Diploma and additional industry education
- 7 Years of job-related experience
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience) - Experience in program or system management
- Strong verbal/written communication and interpersonal skills
- Strong organizational, analytical and problem-solving skills
- Ability to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy
- Ability to exercise significant judgment and discretion in applying and interpreting policies and procedures
- Ability to manage and supervise contractors
- Critical thinking skills to analyze complex situations and propose recommendations
- Knowledge of parking facility operations and industry standards
- Considerable knowledge with parking operations software and systems
How Will We Know You're 'The One'? - Knowledge of parking facility operations and industry standards
- Considerable knowledge with parking operations software and systems
- Strong verbal/written communication and interpersonal skills
- Strong organizational, analytical and problem-solving skills
- Ability to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy
- Ability to exercise significant judgment and discretion in applying and interpreting policies and procedures
- Ability to manage and supervise contractors
- Critical thinking skills to analyze complex situations and propose recommendations
About This PositionLocation: General Services Center Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon-Fri 7:30am-4:30pm
Hiring Range: 54,769 - 73,939
Market Range: 53,695.00 - 91,284.00
Please include
ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 7/19/2024
What Makes Wake GreatHome to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity StatementWake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check StatementPosition may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker StatementIn the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
