What You'll Be Doing This
Family & Children Medicaid Eligibility Team Lead is a Team Lead for the Family & Children’s Medicaid (FCMA) program Intake and/or Review Section within the
Wake County Economic Services Division of Health and Human Services Department. Within the Intake and/or Review Section, each team is made up of a supervisor and at least 8-10 eligibility case worker staff. This position answers questions of new staff and experienced staff transitioning to new processes. They work with staff working through complex areas of policy and technical difficulties they may have with NCFAST. The team lead assists the team with working specialized reports and FCMA cases. The position will run and analyze Data Warehouse and NCFAST/NCTRACKS reports and assist the Program Manager and Supervisors with assigning daily/monthly work. As we work toward a more balanced quality and quantity work environment, this position is vital in assessing the needs of the staff and working closely with Program Staff Development Section to provide staff with training through classroom instruction and the training lab experience. This position works with other leads to create and deliver the On-the-Job Training piece for new staff who have completed classroom training. The team lead also works with the supervisor to complete audits to ensure quality assurance of cases. This position maintains a caseload including management of vacant and specialized caseloads. The team lead also serves as a hearing officer for local hearings of Family and Children Medicaid cases.
About Our TeamThe Family and Children's Medicaid Program helps low-income households with medical coverage. The purpose of Family & Children's Medicaid Program is to ensure access to medical care for eligible households/ individuals in the community. This Family & Children Medicaid Eligibility Team Lead is a Team Lead for the Family & Children’s Medicaid (FCMA) Intake and/or Review Section within the Economic Services Division Health and Human Services Department. The Intake and /or Review Section team is made up of a supervisor and at least 8-10 eligibility case worker staff per team. This position answers questions of new staff and experienced staff transitioning to new processes. As we work toward a more balanced quality and quantity work environment, this position is vital in assessing the needs of the staff and working with Program Staff Development Section to provide staff with the training that is necessary to bring FCMA casework quality within the goals set by Wake County Quality Control and the North Carolina Department Health and Human Services. Essential Functions: •Lead and assist staff working through complex areas of policy and technical difficulties they may have with NCFAST. •Assist the team with working specialized reports and FCMA cases. •Run and analyze Data Warehouse and NCFAST reports. •Assist the Program Manager and Supervisors with assigning daily/monthly work. •Maintains a caseload including management of vacant and specialized caseloads. •Complete Quality Assurance checks on cases completed by staff •Train new and existing staff on policy or targeted areas
The Basics (Required Education and Experience) - Associate's degree in Human Services or a related field
- Two years of job-related experience
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience) - Current experience within the last two (2) years determining eligibility and providing case management for any of the following Economic Services Programs provided by a State or County Department of Social Services/Human Services - Family and/or Adult Medicaid or Work First
- Experience as a mentor, lead worker, team leader or supervisor
- Spanish Language Skills are preferred but not required
How Will We Know You're 'The One'? - Ability to identify issues, obtain relevant information, relate and compare data from different sources and identify alternative solutions
- Ability to recognize and evaluate skills of new and existing employees, as well as to identify how to acquire and/or further develop those skills
- Ability to provide guidance and feedback to help an employee or groups of employees strengthen their knowledge, skills and abilities to accomplish a task or solve a problem, which in turn should improve job performance
- Ability to build and maintain ongoing, collaborative, working relationships with coworkers to achieve the goals of the work unit
- Ability to motivate and engage employees through effective communication
- Ability to convey information clearly and concisely to groups or individuals either verbally or in writing to ensure that they understand the information and the message
- Ability to listen and respond appropriately to others
- Ability to be relied upon to ensure that projects within areas of responsibility are completed in a timely manner
- Ability to monitor programs and/or activities and take corrective action when necessary
About This PositionLocation: Human Services Center Swinburne Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon - Fri 8:00 am - 5:00 pm
Hiring Range: 21.33 - 28.80
Market Range: 21.33 - 36.27
Please include
ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 7/8/2024
What Makes Wake GreatHome to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity StatementWake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check StatementPosition may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker StatementIn the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
