Enforcement Support Services Specialist

  • YORK COUNTY, SC
  • Family Court, South Carolina
  • Jun 26, 2024
Full Time Customer Service

Job Description

About us

York County is located in the beautiful South Piedmont region of South Carolina. Less than a 30-minute drive to Charlotte, NC, York County is home to nearly 295,000 residents and is the fastest-growing county in South Carolina and one of the fastest-growing counties in the nation. Encompassing approximately 682 square miles, the County has a diverse landscape including rural areas, small charming towns, a rapidly growing progressive urban region, luxurious lakefront neighborhoods, and family-friendly communities. The County has nine municipalities, including the County seat of York and the County’s largest city, Rock Hill.

Mission Statement - York County provides quality public services in an open, efficient, and responsive manner.

Vision Statement - York County provides an environment where all citizens and businesses can thrive and succeed.
About the Department: The Clerk of Court is an elected official who serves a 4-year term. The Clerk of Court serves both the Circuit Court and the Family Court and is responsible for docket management, receipt of fees, fines and costs, maintenance of all court records and submission of reports to a variety of state and federal agencies. Circuit Court is divided into General Sessions (Criminal) and Common Pleas (Civil) cases. Some of the Clerk of Court duties for these courts include receipt of criminal warrants, jury management and staffing the courtrooms while court is in session. The Clerk of Court is also responsible for Family Court and the collection and disbursement of court ordered child support and/or alimony payments, issuance of Rules to Show Cause, child support enforcement and filing of Orders of Protection. The Clerk of Court for York County also serves as the Register of Deeds and is responsible for recording all property transactions and records as required by state law. Additionally, the Clerk of Court is over the Passport Acceptance Facility Office.

About our opportunity

We invite you to join our team as a full-time (40 hours per week), non-exempt Enforcement Support Service Specialist with the Clerk of Court. The purpose of this position is to perform complex management of support (child support and alimony) maintained through the court system to include daily and periodic monitoring of each assigned case in your specific caseload. This employee establishes and creates family court case filings related to support to include the receipt, review and processing of court documents such as initial filings, orders and ancillary documents for the Office of the Clerk of Court. In addition, this employee serves as a liaison between Family Court Clerk of Court Staff, Family Court Judges, South Carolina Department of Social Services, Family Law attorneys, and the general public.

Projected Hiring Range: $ 16.61 - $20.76 per hour. Salary is based on qualifications.

Location: Family Court, Rock Hill SC

Work Schedule: Monday - Friday, 8:00 am -5:00 pm; hours may vary based on operational needs.

Our Total Compensation Package:
  • Compensation - competitive market-rate pay, and negotiable based on qualifications.
  • Comprehensive State Medical Insurance, Dental and Vision Insurance
  • Life Insurance
  • Long-term disability
  • Deferred Compensation 401K Plans
  • Health Savings Account (HSA)
  • Public Loan Forgiveness Program (Student Loan Forgiveness Program)
  • 11 Paid Holidays + 3 Optional Holidays
  • Longevity Pay
  • SC State Retirement Plan Pension
  • Paid Vacation and Sick Time
  • Sick Bank
  • Critical Care and Cancer Insurance
  • Wellness Screenings
  • Employee Assistance Programs
  • Professional Development / Trainings / Conferences

Duties and Responsibilities:


  • Analyzes cases, interprets facts and legal documents, drafts and prepares the appropriate forms and documents needed to manage child support and alimony cases through the Palmetto Automated Child Support System (PACSS) in conjunction with the Family Court Case Management System (FCCMS).
  • Reviews caseload on a monthly basis to determine appropriate enforcement action necessary to bring cases into compliance. Prepares all documentation necessary to facilitate enforcement.
  • Monitors enforcement issues, requests hold, performs investigations, to resolve all issues relate to enforcement.
  • Reviews cases and/or documentation provided by the public, research details, draft orders, meets with judges, the SC Department of Social Services staff and other court staff to modify or close cases as determined by information provided and research of the actions.
  • Monitors and manages cases through the use of monthly reports and system generated reminders used to maintain/monitor support payment records, overall case compliance and/or any other case anomalies.
  • Performs collections activities by utilizing methods such as (but not limited to): telephone contact, mail/email, court action, etc.
  • Provides professional and courteous customer service to parties involved in the case including law enforcement, employers, attorneys and Judges, internal and external county agencies, and the community.
  • Provides support during family court proceedings.
  • Performs related work as assigned.


About you

Education and Experience:
  • Associate’s Degree.
  • Two (2) years of accounting, bookkeeping, banking and/or experience with the court system, law office, or related field or an equivalent combination of education, training and experience.

Special Certifications and Licenses:

  • Notary Public Commission.

Applicants with equivalent experience and/or education may be considered.


Physical Demands / Work Environment / Disclaimer

Physical Demands:
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Americans with Disabilities Act Compliance:
York County is an Equal Opportunity Employer. ADA requires the County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Standard Clauses:
May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of the County.

This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Essential Safety Functions:

It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.

Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained.

Full-time employees are allowed to participate in group medical, dental, vision, life and disability insurance programs offered by York County Government. If employees elect to secure dependent coverage, the employee should pay the additional costs for such coverage. All statements of insurance coverage are subject to the terms, conditions, restrictions and other eligibility requirements that are set forth in various insurance plan documents.

Our full-time benefits through PEBA (South Carolina Retirement Systems and State Health Plan) include health insurance, prescription benefits, dental, vision, life insurance, MoneyPlus, Health Savings Accounts, retirement (Membership in the South Carolina Retirement System is mandatory for county employees), and deferred compensation.Making decisions about your insurance and retirement benefits can sometimes be complicated and difficult. The Navigating Your Benefits seriesprovides common-language explanations and can help you find your way in the world of your insurance and retirement benefits: Navigating Your Benefits | S.C. PEBA (sc.gov)

Other full-time benefits include longevity allowance, annual leave, sick leave, holiday pay, Sick Leave Bank, wellness benefits, Employee Assistance Program, etc. Please contact Human Resources at Human.Resources@yorkcountygov.com if you would like more information.

Longevity Allowance
Full-time regular county employees, elected officials, appointed officials, and judges with ten or more years of full time continuous governmental service are eligible to receive a monthly longevity allowance in addition to their regular compensation. Continuous service transferred from employment with another county, municipality, state or a political entity created by the State may contribute toward eligibility for the longevity allowance. Longevity allowances are paid according to the following schedule.

Longevity Allowance
Years of Continuous ServiceMonthly Longevity Amount
10-14 Years$20.00
15-19 Years$25.00
20-24 Years$30.00
25-29 Years$35.00
30-34 Years$40.00
35-39 Years$45.00
40+ Years$50.00

Annual Leave
Probationary and regular full-time county employees that work at least twenty (20) hours per week accrue annual leave with pay. Employees in their new hire six (6) month probationary period shall not be able to use annual leave until they become regular county employees. Employees who are separating from county service shall be paid for all accrued, unused annual leave up to 360 hours provided they give York County as the employer the proper notice as required. Employees in their six (6) month New Hire probationary period who are terminated or separated from employment shall not be paid for accrued annual leave. The maximum amount of annual leave carried into each calendar year is 360 hours.

Earning Rate for Full-Time Employees
Full-time employees with less than ten years of continuous service earn at the rate of eight hours of paid annual leave for each month of service during a twelve months period. Full-time employees with at least ten years, but less than twenty years of continuous service will earn at the rate of ten (10) hours of paid annual leave for each month of service during a twelve month period. Full-time employees with twenty or more years of service will earn at the rate of twelve (12) hours of paid annual leave for each month of service during a twelve (12) months period.

Sick Leave
Full-time county employees may be entitled to earn sick leave with pay. Employees may accrue up to 1,440 hours of sick leave. Upon termination of employment with the County, employees may not be reimbursed for any unused sick leave. When a paid holiday occurs while an employee is on sick leave with pay, the day may not be charged as sick leave.

Earning Rate of Sick Leave
Full time employees will earn eight hours of sick leave per month of service during a twelve month period.

Paid Holiday’s
The following days may be observed as paid holidays for York County Employees:
January - December:3 Optional Holidays per Calendar Year
January:New Year’s Day andMartin Luther King Day
May:Memorial Day
June:Juneteenth Day
July:Independence Day
September:Labor Day
November:Veteran’s Day,Thanksgiving Day, andFriday after Thanksgiving
December:Christmas Eve,Christmas Day

Training:
Quality training and educational programs are available at various times for county employees in order to support workforce development that is consistent with organizational objectives. Training topics may include driver training, CPR/first aid, communication, supervisor training, workplace violence, substance abuse, and various computer related classes.

Closing Date/Time: 7/1/2024 5:00 PM Eastern

Job Address

Family Court, South Carolina United States View Map