Job Description and DutiesUnder general supervision of the Information Technology Manager I, the incumbent will work in the Enterprise Support Branch (ESB) to provide, technical support to the Department of Justice’s (DOJ) desktop hardware and software applications. This includes the creation and maintenance of DOJ’s desktop computing standards and the day-to-day technology support of DOJ staff and clients. This unit is also creates and maintains user accounts for network access, e-mail and remote access for all DOJ staff. In addition, the ESB manages and/or participates in special technical projects.
The incumbent will perform a wide variety of the more complex duties associated with support and ensures the security of the desktop environment throughout the DOJ.
Additionally, the incumbent will coordinate and/or serve as a technical project lead for projects assigned to this Section by provides overall direction, analytical and technical expertise relative to the support and services offered by the ESB. Projects will be accomplished in accordance with established departmental project management methodology. The incumbent will influence, motivate, persuade and lead less experienced staff in project management and in the performance of their duties.
The incumbent will work closely with all DOJ technical staff, management, and independent clients and vendors for the betterment of the DOJ and with other unit staff members and clients in the development, test, install, and maintain of standard DOJ personal computer images. Occasional travel may be required to provide assistance to DOJ satellite offices and special task forces. In emergency instances, it is possible the incumbent could be placed “on call” throughout the duration of the incident.
This position is effective 7/1/2024, pending Governor approval .
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You will find additional information about the job in the
Duty Statement .
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY SPECIALIST I
Additional Documents - Job Application Package Checklist
- Duty Statement
Position DetailsJob Code #: JC-437601
Position #(s): 420-862-1402-XXX
Working Title: Technical Support Specialist Classification: INFORMATION TECHNOLOGY SPECIALIST I
$6,139.00 - $8,228.00 A
$6,751.00 - $9,048.00 B
$7,413.00 - $9,932.00 C
# of Positions: 1
Work Location: Sacramento County
Telework: In Office
Job Type: Permanent, Full Time
Work Shift: Day Shift
Work Week: Monday - Friday
Department InformationThis position is located in the California Justice Information Services Division,
Enterprise Services Bureau, Enterprise Support Branch, Technical Assistance Center.
Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
For more information about the Department, please visit the Attorney General’s website at www.oag.ca.gov .
Special Requirements A fingerprint check is required.
Clearly indicate JC - 437601 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application.
If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma . An official transcript will be required prior to appointment.
Application InstructionsCompleted applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 7/10/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Justice
Attn: Corrina Rodacker JC-437601
Department of Justice 4949 Broadway
Room D-214
Sacramento , CA 95820
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Justice
Corrina Rodacker JC-437601
Department of Justice 4949 Broadway
Room D-214
Sacramento , CA 95820
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - The Statement of Qualifications is a narrative discussion of how your education, training, experience, and skills meet the minimum and desirable qualifications and qualify you for the position. This also serves as a documentation of your ability to present information clearly and concisely in writing, and should be typed and no more than two pages in length. Your application may be disqualified from consideration if your SOQ does not adhere to the requirements.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable QualificationsIn addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Skill to troubleshoot and identify solutions to complex IT environment related problems.
- Experience configuring and utilizing various endpoint management tools such as Tanium, SCCM, and Intune.
- Ability to prioritize work assignments, work under pressure to meet deadlines and perform effectively in a fast-paced environment with constantly changing priorities.
- Ability to work effectively with all levels of technical staff and management.
- Ability to assess and understand complex business processes and customer requirements to ensure new technologies, architectures, and security products will meet their needs.
- Ability to work independently on projects or assignments without close supervision or detailed instructions.
- Strong analytical, writing, communication and interpersonal skills.
- Knowledge of customer service and customer support principles in an IT environment.
- Skill to prepare clear and concise written instructions and documentation for audiences with varying levels of understanding.
- Ability to assess and understand complex business processes and customer requirements to ensure new technologies, architectures, and security products will meet their needs.
- Act in a lead capacity role over lower-level staff.
- Collaborate closely with technical subject matter experts such as database administrators, network engineers, and server administrators to ensure systems are secure and meet compliance requirements.
BenefitsPlease access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx .
Contact InformationThe Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact:
Corrina Rodacker
(916) 210-2587
corrina.rodacker@doj.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 210-7580
EERROffice@doj.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Information about Application FilingPlease note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.
Equal Opportunity EmployerThe State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Closing Date/Time: 7/10/2024
