Administrative Manager - Field Operations & ComplianceDepartment of Revenue - License Offices BureauLocation: 301 W. High Street, Jefferson City, MO
DOR’s Vision: To provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION: The License Offices Bureau is seeking a creative, energetic team member focused on positive transformation. The Administrative Manager will be part of a team working hand in hand with approximately 174 contracted license offices that assist Missourians in the issuance of Titles, Registrations and Driver and Non-Driver Licenses for Real ID or Non-Real ID Permits. This highly organized, attentive to detail professional will oversee a team of seven Customer Service Managers providing technical assistance, quarterly license office operations visits and training to license offices in seven regions across Missouri.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION: This description may not include all of the duties, knowledge, skills, or abilities associated with this title.
- Provide leadership and guidance to the License Offices Bureau, including Central Office and seven regional Customer Service Managers who assist contracted license offices across the state.
- Oversee the technical assistance, training and contract compliance monitoring done by the regional Customer Service Managers completed quarterly.
- Travel at minimum two (2) business days a week to oversee the seven (7) Regional Customer Service Managers. (Occasional overnight stays required)
- Prepare reports and documents as requested by management using exceptional communication, writing and organizational skills.
- Plan, evaluate and improve the efficiency of business processes and procedures to enhance the quality and efficiency of output.
- Prepare meeting agendas and facilitate.
- Ability to work independently and have good attendance
CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy
Effective Writing Team Building Abilities
Assertiveness Self-directed
Attention to Detail Clear Communication
Organizational Abilities
QUALIFICATIONS: - Possess high school diploma or high school equivalency certificate
- 3-5 years of related experience
- 2-4 years of supervisory or team building experience
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
