Full-time position available with the Water Department, Revenue Protection Division located at 4800 E. 63rd St.
Salary Range: $7,268-$10,903/month
Normal Work Days/Hours: Monday - Friday, 8:00 a.m.-5:00 p.m.
Application Deadline Date: June 28, 2024
Responsibilities
- Develops comprehensive strategies to prevent revenue loss and identify opportunities for revenue enhancement.
- Analyzes consumption data, meter readings, and billing records to identify patterns of irregular usage or billing discrepancies.
- Utilizes data analytics tools to forecast revenue trends and identify areas for improvement.
- Investigates instances of suspected water theft, meter tampering, or unauthorized usage.
- Works closely with law enforcement agencies and legal counsel to pursue enforcement actions against violators.
- Develops and implements credit policies and procedures to assess the creditworthiness of customers applying for water services.
- Evaluates applications, establish deposit limits, and monitor credit exposure to mitigate risk.
- Develops comprehensive collections strategies to effectively manage delinquent accounts and reduces accounts receivable aging.
- Implements proactive collections processes and procedures to maximize collections efficiency.
- Establishes effective communication channels with customers to address billing inquiries, resolves disputes, and negotiates payment arrangements.
- Provides courteous and professional assistance to customers experiencing financial difficulties.
- Leads and supervises the revenue protection and collections team, including hiring, training, and performance management.
- Provides guidance and support to team members to ensure adherence to policies and procedures.
- Monitors revenue protection and collections performance and key performance indicators (KPIs) to identify trends, opportunities for improvement, and areas of concern.
- Prepares regular reports and presentations for senior management summarizing activities, outcomes, and recommendations for enhancement.
- Ensures compliance with all relevant laws, regulations, and industry standards governing revenue protection, credit, and collections practices.
- Stays informed about changes in regulations and implement necessary updates to policies and procedures.
- Develops educational materials and outreach programs to educate customers about billing practices, payment options, and the importance of timely payments.
- Collaborates with customer service teams to address customer inquiries and concerns related to billing and collections.
Qualifications
Preference given for an accredited Bachelor's degree in business administration, public administration, or related field; and a minimum of 5 years of experience in revenue protection, collections, utility operations, or related field, with at least 3 years in a managerial or supervisory role; Strong understanding of water utility operations, metering technologies, collections processes, and regulatory requirements; Excellent communication and interpersonal skills, with ability to engage effectively with customers and internal stakeholders; Proficient in data analysis tools such as Excel, SQL, and data visualization software; Strong leadership skills; demonstrated success in building and motivating high-performing teams; Demonstrated proficiency in cross-departmental collaboration and thriving in dynamic, fast-paced organizational environments. Other Information
URGENT!!! CRITICAL RECRUITMENT INFORMATION Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.
In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.
Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.
The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.
If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.
The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our
EEO Policy The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to
accommodations@kcmo.org .
If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions.
(DOD) 38 U.S. Code • 4211). 
