Working Title: Student Success Center Administrative Support Coordinator
Department Name: Student Success Center for the College of Arts and Humanities
Division: Academic Affairs
Classification Title: Administrative Support Coordinator II
Classification Salary Range: $3,865 - $6,336 per month
The final salary is dependent upon qualifications and experience.
About the Department/Position: Under the general direction of the Director of the College Student Success Center, the Administrative Support Coordinator (ASC) is responsible for providing administrative support to the Director, Associate Director, and professional Academic Advisors (including retention and graduation specialists) with daily operations in the center. The ASC assists with the maintenance of the department budget and monitors expenses while following appropriate campus business protocols. The incumbent works independently on complex projects and establishes work priorities that will assure completion of projects in a timely fashion. Serves as the initial staff person responsible for providing positive public contact with students, faculty, staff, campus colleges, departments, and the general public. Incumbent also acts as the liaison to campus committees, coordinating schedule, venue, agenda, and minutes.
This position may require flexible work schedule especially during the Fall and Spring semesters that includes evening hours and possibly weekend hours.
Overview of Duties and Responsibilities: - Schedules appointments for students with the Director and Associate Director for special needs advising requiring multiple levels of support across the campus.
- Coordinates and attends meetings for various assigned committees.
- Acts as triage agent in the Center during peak hours of student visits, referring students to correct resources or prepping students for their advising session
- Maintains statistical student information, telephone call reports and check-in activity for inclusion in department’s Annual Report.
- Assists Director in tracking advisor appointment meta-data like wait-times, cancellation rates, and peak hour utilization
Minimum Qualifications: - A high school program, technical/vocational program, or their equivalents combined with several years of related office work experience, typically equivalent to four years.
Knowledge, Skills, and Abilities: - Comprehensive and detailed knowledge of applicable university infrastructure, policies, and procedures including Oracle business software and university financial reporting policies, campus Advising procedures and FERPA privacy law applications.
- Thorough mastery of English grammar, punctuation, and spelling.
- Expertise in using office systems and ability to use a broader range of technology, systems, and packages including Adobe and PeopleSoft.
- Working knowledge of budget policies and procedures.
- Ability to independently handle multiple work unit priorities and projects.
- Ability to communicate effectively with university personnel, parents, students, and community
members.
Preferred Qualifications: - Preferred Education: Bachelor's degree.
- Preferred Experience: Three or more years of operating within a collegiate academic advising atmosphere, high customer service in high pace environment, including organization, coordination and performance of duties at a complex level; experience with equipment/supply requisitions and payroll.
- Preferred Knowledge, Skills, Abilities: Highly organized, pleasant/positive and solution oriented
To view the full position description, click “
Position Description” above.
General Information: - Satisfactory completion of a background check (including a criminal records check) is required for employment. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
- In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
- The CSU system offers a competitive total compensation benefits package for employees and qualifying dependents, including medical, dental, vision, retirement, and tuition assistance. It is our goal to compensate employees equitably and fairly. You can access a full description of our benefits here .
- The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Closing Statement California State University, Dominguez Hills, is strongly committed to achieving excellence through a diverse workforce. Individuals with disabilities requesting accommodations under the Americans with Disabilities Act (ADA) may call the Human Resources Office at (310) 243-3771.
California State University Dominguez Hills is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.
Employees at California State University, Dominguez Hills shall abide by the Nondiscrimination Statement .
Advertised: Jun 21 2024 Pacific Daylight Time
Applications close: Jul 08 2024 Pacific Daylight Time
Closing Date/Time:
