Utility Service Representative I

Position Description

Under supervision, establishes, maintains, or terminates City water service utilized by single and multi-family residential, commercial, and industrial users; reads water meters and records consumption for proper billing.

Positions in these classes are flexibly staffed. Utility Service Representative I incumbents are expected to progress with appropriate training, experience, and satisfactory performance to Utility Service Representative II ($4,021-$4,830) salary, after one year of experience and upon the recommendation of the appointing authority. These classes differ from Senior Utility Service Representative in that the latter is the advanced working/lead class in the series.

Typical Tasks as follows: Initiates new customer water service, including inspecting user's property to determine flat or metered charges; terminates water service when required. Determines and records water consumption through meter reading for an assigned and designated route. Inspects property for unauthorized use of water and, if necessary, issues appropriate notifications; conducts follow-up inspections. Initiates field collection procedures with the issuing of delinquent notices; terminates water service. Explains billing system to customers. Investigates and reports meters that are not visible or accessible for reading. Inspects water meters and equipment for proper installation, operation, and accuracy. Performs routine meter maintenance; reports extensive malfunctions to Lead worker. Research accounts and annexation records for billing and record keeping functions. Operates dispatch equipment; answers customer complaints, including providing information regarding service or billing options and available services. Conducts field counts as required. Performs related duties as required. This list is neither inclusive nor exclusive. Consequently, this information may not reflect Essential Functions for this class.

The current vacancy exists in the Finance Department, Utility Billing & Collection Division. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list created, with the option of extending that period at the City's discretion. Should the competitive process be suspended for this recruitment, the eligibility list may be limited to three (3) months.

Pay,Benefits, & Work Schedule

This position requires incumbents to work any shift including nights, weekends, and holidays.

BENEFITS: UNIT 3 Classification - The Fresno City Employees Association, Inc. (FCEA)

HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.
FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses.
DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings.
VACATION LEAVE: Accrue 8 - 14.66 hours per month based on years of service.
SICK LEAVE: Eight (8) hours per month, available after 90 days
SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum
HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days.
SHORT TERM DISABILITY: Provided through California SDI program.
BILINGUAL PREMIUM: PAY: $100 per month
HEALTH REIMBURSEMENT ARRANGEMENT: To reimburse retirement medical insurance and qualified medical expenses.
RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.
DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options.

Additional information regarding the City of Fresno benefits is available at
https://www.fresno.gov/personnel/human-resources-support/#tab-1

The Requirements

Applicants must meet the following minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not ensure placement on the Eligible list.

One (1) year of experience involving direct public contact similar to that gained in a retail sales, bill collection, or in a public service setting.

Additional Requirements

Possession of a valid California Driver's License may be required at the time of appointment. Candidates considered for hire may need to provide proof of a valid driver's license and current copy of their driving record.

Eligible candidates certified for consideration for this position will be required to successfully pass a Department interview and a Department of Justice fingerprint process prior to employment with the City of Fresno.

How To Apply

APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT www.fresno.gov/jobs. TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application.

ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal.

It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the "junk mail" or "spam" folders. It is the applicant's responsibility to check these folders.

Applications must be submitted by midnight on the filing deadline or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF SERVICE.

Selection Process

The examination process may consist of the following:

WRITTEN EXAMINATION - 100%: The written examination is designed to test a candidate's knowledge of vocabulary, grammar, English usage, punctuation, reading comprehension, telephone procedures, safety, performing mathematical calculations and applying skills in judgment/interpersonal relations.

The written exam is tentatively scheduled for the week of July 29th, 2024.

Candidates must achieve a passing score to qualify for the eligible list.

Veteran Preference Regulations

Qualified veterans who pass the examination may obtain five (5) additional points.
Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested.

Equal Opportunity Employer

The City of Fresno is an equal opportunity employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination.

Closing Date/Time: 07/04/2024

3,663

2600 Fresno Street, Fresno, California 93721 United States View Map