Supervisor of Crisis Intervention and Outreach Programs

  • BART
  • Oakland, California
  • Jun 18, 2024
Full Time Administrative Analysis and Research Clerical and Administrative Support Human and Social Services
  • Salary: $127,752.00 - $148,248.00 Annually USD

Job Description

Marketing Statement

Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Job Summary

Salary
This is a BART Police Management Association (BPMA) represented position.
Salary: $10,646.00 (Step 1) to $12,354.00 (Step 4) / monthly
Note: The starting salary will be at Step 1.

Who May Apply
All current BART employees and qualified individuals who are not yet BART employees.

Reports To
Deputy Police Chief or designee

Days Off
As assigned. Note: Must be willing to do shift work with varied days off and weekends.

Department
The Bureau of Progressive Policing and Community Engagement’s mission is to engage the BART Police Department in leading transparent, equitable, and innovative policing practices to improve public safety across the diverse communities in which we serve. We are committed to rebuilding trust and nurturing relationships between our communities and law enforcement through a culture of accountability, responsibility, and collaboration.

Current Assignment
The selected candidate for this position will be responsible for supervising and coordinating the crisis intervention and outreach program services engagement efforts between district staff, patrons and community while working in partnership with public and private community-based organizations that provide mental health, crisis intervention and homeless support services. This position will also be responsible for supervising Crisis Intervention Specialists and Transit Ambassadors in the field and will work closely with Police Officers and other law enforcement personnel. The selected candidate will ensure that potentially underserved mental health and homeless patrons entering the BART system, are appropriately served with compassion and dignity. The ideal candidate will demonstrate skills and experience beyond the minimum qualifications in the following areas:

• Possess a MFT or LCSW license or similar certification.
• At least one (1) year of professional experience supervising crisis intervention and outreach services programs or comparable programs.
• At least one (1) year of supervisory experience and relative administrative functions.
• Experience in making public presentations to Executives or a Board of Directors.
• Comfortability interacting with various media outlets, both internally and externally.

Selection Process
This position is represented by the BART Police Management Association. Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. Note that the selection process for this position may include a presentation/performance demonstration, additional screening criteria, supplemental questionnaire and/or an individual or panel interview.

The selection process will include 4 phases. Candidates must pass each phase of the process to move on to the next phase.

Phase 1: Qualification Screening.
Phase 2: Panel Oral Interview.
Phase 3: Police Chief's interview if successful in Panel Oral Interview.
Phase 4: Background Investigation.

** Please note that the entire selection process may take up to 6 months to one year. **

The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as requested and/or required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. ?Pre-employment processing will also include an extensive background check and successful completion of a polygraph exam. (Does not apply to current full-time BART Police Department employees unless specific job requires additional evaluations).

If selected to proceed in the background investigative phase of the process, you will be asked to provide some essential documents. The following are some of the documents you may be asked to provide naturalization/citizenship papers, birth certificates, school transcripts, proof of selective service (men only), DMV driving history documents, proof of automobile insurance, marriage or divorce certificates (if applicable), and POST certificates (if applicable).

The selection process for this position will be in accordance with the applicable collective bargaining agreement.

Examples of Duties

Manages and supervises the operations and activities of the District’s crisis intervention and outreach program services and serves as a liaison between the District and public and private community-based organizations providing mental health, crisis intervention, and homeless and supportive housing services.

Conducts mental health assessments and provides crisis counseling to the homeless community and individuals experiencing mental health related issues within the BART system.

Conducts regular visits to shelters and homeless encampments to establish a relationship with the homeless community.

Serves as a liaison for BART departments and outside agencies by assisting in planning, organizing and coordination of the BART Police Crisis Intervention Training (CIT) efforts.

Participates in local law enforcement CIT academies and BART Police Advanced Officer Training (AOT) program; provides sensitivity training to District personnel related to behavioral health and homeless related issues.

Represents the District on health-related policy issues and related partnerships between behavioral health and medical centers; provides resources including but not limited to supportive services, advice and/or counseling to underserved homeless community.

Acts as a liaison between law enforcement, behavior health and medical center managers on mental health related policy issues.

Analyzes and reports on outreach efforts through the use of reports and statistical data.

Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.

Uses specialized knowledge to respond to inquiries received from the general public, government entities, police department and/or other District personnel.

Provides resources including but not limited to supportive services, advice and/or counseling to underserved homeless community.



Minimum Qualifications

Education :
Bachelor’s degree in Sociology, Psychology or a closely related field from an accredited college or university.

Experience :
Five (5) years of (full-time equivalent) verifiable professional experience in the social work or mental health field working with indigent populations or related experience.

Substitution :
Additional professional experience as outlined above may be substituted for the education on a year-for- year basis. A college degree is preferred.

Other Requirements :
Must possess a valid California Driver’s license and have a satisfactory driving record.
Able to work evenings and weekends as assigned.
Positions assigned to the Police Department will be required to undergo an extensive law enforcement background check.

Knowledge and Skills

Knowledge of :
  • Principles and techniques of working with ethnically and culturally diverse individuals with psychiatric challenges and those who may be homeless and have co-occurring or complex issues.
  • Methods and techniques of effective conflict resolution.
  • Methods and techniques of effective communication.
  • Current office procedures and practices, including the use of online computer equipment and word processing and spreadsheet applications.
  • Correct English usage, including spelling, grammar, and punctuation.
  • Applicable BART rules and safety regulations.

Skill/Ability in :
  • Intake assessment, counseling, case management, crisis intervention programs and substance abuse issues.
  • Data analysis, fiscal management, organizational and administrative application of data processing, public relations and personnel administration.
  • Working ability to analyze administrative and fiscal problems, prepare a variety of recommendations.
  • Developing and maintaining effective working relationships with those contacted in the course of the work, including a diverse population of impoverished and alienated persons.
  • Operating District vehicles and equipment, including cell phone and police radio equipment.
  • Reading, interpreting and following a variety of instructions.
  • Communicating effectively, both orally and in writing.
  • Speaking effectively in public and providing clear, concise and understandable verbal direction and information.
  • Planning, organizing, supporting, and supervising others.
  • Dealing with difficult people in a customer service and community outreach setting.
  • Remaining calm in emergency and/or uncomfortable situations.
  • Exercising sound judgment within established guidelines.
  • Detecting unusual, hazardous our emergency situations and taking appropriate actions according to specified regulations.



Equal Employment Opportunity GroupBox1

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov .

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs .

The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification.

Highlights
  • Medical Coverage (or $350/month if opted out)
  • Dental Coverage
  • Vision Insurance (Basic and Enhanced Plans Available)
  • Retirement Plan through the CA Public Employees’ Retirement System (CalPERS)
    • 2% @ 55 (Miscellaneous Members - Classic)
    • 2% @ 62 (Miscellaneous Members - PEPRA)
    • Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details)
Money Purchase Pension Plan (in-lieu of participating in Social Security tax)
  • 6.65% employer contribution up to annual maximum of $1,868.65
Deferred Compensation & Roth 457 Sick Leave Accruals (12 days per year) Vacation Accruals (3-6 weeks based on time worked w/ the District) Holidays: 10 observed holidays and 3 floating holidays Life Insurance may be available through employee union Survivor Benefits through BART Short-Term and Long-Term Disability Insurance may be available through employee union Flexible Spending Accounts: Health and Dependent Care Commuter Benefits Free BART Passes for BART employees and eligible family members.

Closing Date/Time: 7/7/2024 11:59 PM Pacific

Base Pay

127,752

Job Address

Oakland, California United States View Map