Customer Service RepresentativeDivision of Workers’ CompensationCase Management UnitAnnual Salary: $37,681
Why you will love this position: The Workers’ Compensation Case Management Unit within the Division is an excellent launching pad for those looking to kickstart their careers in the Workers' Compensation sector or State Government. Our dedicated team handles injury establishment processing, case updates, and customer education. We take pride in fostering a lively work environment and equipping our employees with the essential training and resources needed for success. If you are intrigued by this opportunity and wish to contribute, we encourage you to submit your application today.
What you will do: - Correspond and communicate with internal and external customers via phone, email and in-person discussions.
- Answer divisional process questions for internal and external stakeholders by serving as the public information resource for the Division 1-800 information line.
- Process requests, provide return results, and process payments received.
- Enter, update, and/or retrieve information; develop spreadsheets and databases.
- Identify opportunities for process improvement.
All you need for success: Qualifications - 2 years of relevant experience
Desired Attributes - Ability to apply and interpret agency policies and procedures.
- Ability to operate standard office equipment.
- Ability to review documents for accuracy and completeness.
- Ability to establish and maintain effective working relationships with co-workers and the public.
- Ability to complete assignments accurately within specified timeframes.
- Ability to work independently and remain calm when dealing with injured workers, attorneys, employers and insurers.
- Maintains current knowledge of laws, rules, regulations, procedures, and program changes.
- Proficient in the Microsoft Office Suite, including Word, OneNote and Excel, as well as Adobe.
- Ability to quickly learn new skills and take on new and alternative duties as they arise.
- Ability to maintain the integrity of confidential information.
- Ability to quickly learn and understand Department functions, organization, policies, regulations, and other administrative information and instructions.
More reasons to love this position:The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
