RoleUnder direct supervision, performs clerical duties for clinical services that include some or all of the following functional areas: medical reception, determining eligibility, appointment scheduling, specialty referrals, and medical records.
Preference given to those with experience working with medical records and referrals.
Bilingual Spanish preferred.
Knowledge of Federally Qualified Health Centers. Major Duties, Responsibilities- Checking patients in and out of the health center and collection of fees with reconciliation.
- Obtains eligibility, patient information, and insurance verification.
- Answers telephones, schedules appointments, and processes messages.
- Processing specialty referrals; and filing documents into the electronic health record.
- Performs other job-related duties as assigned.
Minimum QualificationsEducation: High school diploma or equivalent.
Experience: A minimum of one (1) year of general office experience, preferably in a medical office setting.
Additional Requirements:Must possess a valid Arizona driver’s license.
Other SkillsRequired Knowledge, Skills, and Abilities:
Knowledge of:- Electronic practice management system, medical records management, and medical terminology.
- Business English, spelling, grammar, punctuation, and composition.
- Clerical office practices and procedures.
- Research techniques and report writing.
- Current Microsoft Office software.
- Filing and recordkeeping.
Skill in:- Customer service.
- Communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees.
- Establishing and maintaining effective working relationships with employees, other agencies, and the public.
- Organization and adherence to detail.
Ability to:- Achieve a high level of competence with the electronic practice management and health record systems.
- Abide by all Yavapai County Policies and HIPAA guidelines.
- Participate in Quality Improvement Program
- Respond to community emergencies with a public health consequence according to YCCHS Emergency Response Plan.
- Develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public.
- Keep management informed of key operating issues affecting the department.
- Remain current in knowledge required to perform assigned duties.
- Handle confidential matters and maintain discretion always.
- Act with courtesy, tact, and diplomacy.
Work Environment: The work environment is associated with an office. The work area is adequately lighted, heated or cooled and ventilated.
Physical Requirements: Ability to sit or stand for extended periods of time. Sufficient vision to read printed materials and a computer screen; hearing and speech ability to communicate effective in-person and telephonically. Capable of frequent repetitive movement of arms, fingers, and wrists. Ability to lift up to 30 pounds.
Additional Job Information:FLSA: Non-Exempt
Grade: 1
Classification: Classified
Safety Sensitive: No
EMPLOYEE BENEFITSYavapai County Government offers a comprehensive employee benefits package to
Full-Time employees working 30 or more hours per week that includes but is not limited to:
• 10 Paid Holidays Per Year
• Annual Leave
• Employee Assistance Program (EAP)
• Health Care Insurance - Medical, Dental, Vision
• Life Insurance
• Long-Term & Short-Term Disability
• Retirement Plans
• Sick Leave
• Tuition Reimbursement Program
ELECTIVE COVERAGE• 457 Deferred Compensation Program
• Dependent Health Care Insurance - Medical, Dental, Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Short-Term Disability
• Supplemental Life (for employees & dependents)
PLEASE NOTE• Part-Time , Temporary and Seasonal employees accrue Sick Leave based on hours worked.
• Part-Time employees have limited benefits available.
• Temporary and Seasonal employees are not eligible to accrue Annual Leave.
Click here to view our benefits summary.Closing Date/Time: Continuous
