DescriptionSALARY $19.45 - $23.65 / Hour
Please note: An additional salary increase of 5% will be effective 7/1/24
Under general supervision, provides public contact and recordkeeping work related to the operational, financial and commercial records for assigned enterprise operations and to provide a wide range of account information and service customers and the general public; and performs related work as required.
Representative DutiesThe following typical tasks and responsibilities are representative of this class. They are descriptive, not limiting.
Essential Duties: Interacts with customers, coordinates services and processes billing and service request; Receives on-and-off orders for utility service by telephone, correspondence and in person; Reviews customer records to apply appropriate utility rates; Establishes deposit amounts from written guidelines for new utility users and authorize deposit refunds; Processes new service applications and assessment fees ensuring City requirements are met.
Click here for full job description.
Minimum QualificationsApplications will be accepted
only from those applicants who clearly demonstrate on the
COMPLETED application and supplemental questionnaire that they meet the below requirements:
- Graduation from high school or GED; AND
- Two (2) years’ experience in sales or service field with high contact with public; OR
- An equivalent combination of education, training, certification and experience which provides the capabilities to perform the described duties.
- Possession of a valid Class “C” driver's license
CERTIFICATE REQUIREMENT: Applicants MUST submit a copy of a current typing certificate dated within the last two years of the filing deadline certifying
50 NET WORDS PER MINUTE. Note: We WILL accept typing certificates obtained on-line.
Click here for typing certificate locations.
OTHER MINIMUM QUALIFICATIONS: Knowledge of: Customer service methods related to assigned program area; Modern office practices, procedures, and equipment; Business English and math; Computer applications related to work; Basic research methods and techniques.
Ability to: Provide quality customer service to the public; Keep detailed and complex records; Listen and effectively respond to a variety of requests for information; Communicate effectively with diverse populations; Recognize potentially sensitive and emotional scenarios with empathy and tact; Understand and carry out oral and written instructions in order to effectively present ideas; Communicate clearly and concisely, orally and in writing; Establish and maintain effective working relationships with employees, the public and external vendors; Operate a personal computer and applicable software.
Examination (Weighted: 100%) July 11, 2024 (Tentative) The method of examination may include one or more of the following: written exam; oral exam; evaluation of education, training, experience or other qualifications as shown by the application; or by other information submitted, or by the record; questionnaires submitted to references; or any other appropriate measure of fitness. A minimum passing score of 70% is required.
NOTE: Admission to the Examination may be limited to those applicants who demonstrate the best combination of qualifications. Applicants possessing the minimum qualifications are not guaranteed admittance to the Examination. Employment applications must be properly completed in accordance with instructions on face of application form. All pertinent information needed to determine that the applicant meets the minimum qualifications must be shown on the application, resume, and supplemental questionnaire; otherwise, the application may be rejected. Resumes will not be accepted in lieu of a completed application.Full Summary of Benefits by Bargaining Unit:
- Blue & White Miscellaneous Unit
- Fire Safety Unit
- Police Safety Unit
- General Supervisory & Management Unit (coming soon)
VACATION: Accrual rate is determined by bargaining unit.
1-4 years of service: 10 days per year.
5-13 years of service: 15 days per year.
14+ years of service: 20 days per year.
VACATION - FIRE SAFETY SHIFT PERSONNEL ONLY:
1-4 years of service: 4.68 (24-hr. duty shifts)
5-15 years of service: 7.02 (24-hr. duty shifts)
16+ years of service: 9.36 (24-hr. duty shifts)
HOLIDAYS: 13 paid holidays per year.
SICK LEAVE: Earned at the rate of one working day per month of service to a maximum of 120 days; portions therafter may be convertible.
ADMINISTRATIVE LEAVE: 10 days per year for General Supervisory and Management employees.
INSURANCE: The City and the employee share contributions for premiums for health insurance coverage. The City provides life insurance benefits based on bargaining unit. Visit the City's Employee Benefit website for detailed information (rates and plan information).
RETIREMENT: Benefits are provided by the City's participation in the Public Employee's Retirement System (PERS). 2% @ 62 for new hire Miscellaneous and 2.7% @ 57 for Safety (Fire & Police). Visit the City's Retirement websitefor additional information.
Closing Date/Time: 6/28/2024 1:00 PM Pacific
